Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Enter status of rooms cleaned.
• Complete checklists to report cleanliness and condition of each assigned area. Complete required Housekeeping paperwork.
• Identify room assignments and type of cleaning required for each room. Inspect guest rooms after being cleaned by Housekeeper.
• Respond promptly to requests from guests and other departments.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• On time and at work when scheduled and in proper uniform.
• Any other duties / tasks as requested by management.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Associate Director in the Strategic Relations business unit plays a crucial role in representing the school in senior engagement and relationship management. This position has a strong focus on identifying new opportunities through establishing C-suite contacts, and nurturing relationships with senior-level academia and industrial alliances. He/she will be required to proactively engage both local and regional alliances to build a potential pipeline of industry partners to further collaboration opportunities.

We are seeking a self-driven individual with a proven ability in proactively engaging and fostering alliances to enhance partnership opportunities. The individual should be comfortable navigating ambiguity, maintaining a results-driven outlook, and embracing innovation to achieve desired outcomes.

Strategic Implementation of Regional Initiatives

• Enhance our target growth in student diversity through regional engagement initiatives
• Manage international relations - support the Business School's vision to lead from Asia
• Identify, optimize and develop strategic partnerships with large regional organizations and institutions to expand market reach and engagement
• Actively seek out and generate leads to expand opportunities and conversations
• Drive the development of a robust pipeline of industry alliances, both locally and regionally

Corporate Engagement and Stakeholder Mapping

• Develop outreach efforts by identifying senior contacts within target organisations and initiate programmes with view to increase the number of academia and corporate partnerships
• Develop and maintain relationships with senior stakeholders and generate high-level opportunities for potential collaborations and partnerships effectively

Stakeholder Management

• Work closely with internal stakeholders to jointly increase brand and programme level awareness in key markets through outreach efforts
• Adopt a collaborative approach in engaging and influencing key internal stakeholders to support larger school goals in addition to their individual programme office objectives

Events Planning

• Strategic planning of selected events that align with the Business School’s vision. This includes conceptualisation of the programme flow, invitation of appropriate guest speakers, engagement activities, liaison with stakeholders and the overall management control of logistics and budget.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Communications, or a related field with a minimum of 15 years of relevant experience
• Strong leadership profile with excellent interpersonal skills across organisational hierarchy and ability to work effectively with a diverse community
• Communicate effectively with senior-level B2B - lead generation through business closing. and represent the university professionally in all interactions
• Proven competencies in business development and demonstrated success in driving account growth
• Able to work with loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions
• Proven track record in industry collaboration and experience in the higher education sector will be advantageous

(Appointment job grade will commensurate with the selected candidate's experience)

WE are a dynamic, collaborative, and extremely talented bunch of storytellers in 20 countries across the globe. We are committed to creating the best for our customers, giving the best to our employees, and impacting the best in our societies. We are looking for people who strive to raise the bar and give it their best!

YOU will gain unparalleled professional experience at a dynamic global communications agency. You will have the opportunity to work closely with our team of passionate communications specialists on client initiatives across a range of practice areas, solve real problems, broaden your network, and learn valuable skills to grow your career in public relations and communications.

Candidates should be available to work full-time for the duration of the internship program.

Your responsibilities should you choose to accept:

• Support media relations outreach
• Assist with day-to-day client servicing
• Conduct media monitoring and measurement analysis
• Be involved in campaign ideation and new business proposals
• Support offline activations and events
• Brainstorm and execute engaging multi-channel campaigns
• Keep on top of social media trends and insights
• Create compelling content for a wide variety of platforms
• Market and media research on clients, competitors, and industries, and identify key trends

We want YOU if you are:

• A fresh graduate or in your final year in university or polytechnic
• Strong written and verbal communications skills; proficiency in English is a plus
• Works well under deadlines and multiple tasks
• Self-motivated and willing to learn
• Organized, with good time management
• Proficient in MS Office

*This is a paid internship opportunity.

Are YOU REDHILL’s next Intern? If so, Let’s chat!

Position Overview

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Accommodate and expedite all requests in congenial manner
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
• Handle guest complaints by following the procedures and ensuring complete guest satisfaction
• Maintain all equipment at the Living Room to ensure they are in good working order
• Executing Resort Programmes
• Promote positive relations with all individuals who come in contact
• Maintain confidentiality of all guest information and pertinent hotel data
• Work cohesively with other departments and co-workers as part of a team
• Analyse and resolve problems while exercising good judgment
• Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 2 years’ experience working in a luxury brand hotel
• Excellent judgment, attention to detail and ability to handle confidential information

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Role:

Public Relationship Executive (Social Media / Design)

• Singapore Based (Ang Mo Kio Town Council)
• 5 Days work per week (Mon to Fri 8.30am to 6pm)
• Salary: $3300 to $3700
• Diploma / Degree in Mass Communications / Media / Marketing or other equivalent educational qualifications + Experience in media relations and communications
• Knowledge of design and editing software (i.e. Canva / Photoshop / Illustrator / InDesign / Premiere Pro / iMovie, photography and videography
• Good understanding of social media platforms (Facebook, Instagram, Telegram, YouTube, etc.), media trends and current affairs
• Good knowledge in sustainability & green practices is a plus
• Career Progression Opportunities

Reporting to the Public Relations Manager, your job responsibilities include but not limited to the following:

• Assist in conducting market research to identify industry trends and target market characteristics.
• Prepare and develop corporate materials such as management reports, daily media monitoring reports and social media analysis reports.
• Assist with media plans, working closely with internal and external stakeholders. This includes active pitching to media and publications, preparation of materials including speeches, talking points, news releases, and videos.
• Drive publication process from editorial planning, interviewing, writing, photo-taking to proofreading, production and management of the Town Council’s publications, working closely with internal and external stakeholders to develop engaging and public educational content to expand the reach of publications.
• Manage and support on-site event activities and post-event follow-up.
• Assist in planning of Corporate Social Responsibility (CSR) programmes and sustainability efforts.
• Prepare write-ups for website content, estate improvement works booklet, compliments received, internal newsletters, etc.
• Coordinate and facilitate the timely print, delivery and distribution of publicity collaterals such as banners and newsletters.
• Handle filming requests by internal and external stakeholders.
• Source and facilitate procurement of services for communication & engagements related tasks and deliverables, as required.
• Act as the custodian for Standard Operating Procedures (SOPs) created for the smooth discharge of the Comms Team’s duties. Ensure that all internal and external stakeholders adhere to the SOPs.
• Manage publicity materials and inventory, including collaterals and gift items.
• Handle routine administrative tasks, such as keeping track of tenders and contracts for the Comms team.
• Provide photography and videography support, as well as conduct interviews with relevant stakeholders to boost the company’s branding and image.
• Attend to feedback and incidents, when necessary.
• Any ad-hoc duties assigned by your supervisor.

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• To support the Department’s Assistant Manager/Manager in the following matters

• Development and review of the strategy and ensure alignment with strategic objectives and priorities.

• Develop, update and maintain a hospital-wide performance management framework, including but not limited to the Governance Documents, Balance Score Card, as well as strategic indicators and hospital dashboard;

• Facilitate strategic dialogues with cluster stakeholders on the renewal of the Master Framework Agreement by collating, reviewing, and aligning benchmarks of key hospital priorities and performance indicators at management level platforms, including but not limited to Senior Management Meeting (SMM)

• Work through Family Groups, Departments and other key stakeholders to translate hospital/zonal-level priorities and performance indicators into effective Family Group level communications and action plans;

• Perform a periodic review of key performance indicators and take pre-emptive action with relevant stakeholders

• Promote programme evaluation as a critical enabler of the hospital performance evaluation framework.

• Facilitate hospital-level efforts that help advance and communicate Value Strategy, via undertaking secretariat duties to support strategic platforms such as Senior Management Meeting (SMM) and 10KV.

• To support department leadership in the management of the funds available to support the strategies

• To facilitate engagement of key stakeholders and leaders to identify strategic initiatives and programmes for funding.

• To provide support to key events organized and run at the divisional level

Requirements:

• Degree in related study

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Site Location -

HDB HIP/NRP

LTA CRL/JEL

Responsibilities

Handle verbal & written feedback from stakeholders, public and authorities in form of emails, letters and face to face meet up.

Keep record and follow up on feedback until closure of case.

Liaise with various Statutory Boards, Government Departments (i.e. LTA, PUB, HDB Town Councils, MOM etc.) and sub-contractors to ensure smooth execution.

Organize and co-ordinate both planned and ad-hoc rectification works.

Maintaining of good reputation and goodwill of company.

Public relation monthly report and weekly updates for management meetings.

Carry out pre- and post-visits to stakeholders and residents nearby the vicinity of work sites.

Preparation of PowerPoint presentations to the Management and Client.

In charge of general administration of the site office.

Requirements:

GCE "O" Level Certificate

@ [email protected]

• Provide support to the Department Head of Investor Relations and Capital Markets.
• Co-ordinate communications activities and programmes to investors, analysts and other stakeholders.
• Support the day-to day operations of the REIT investor relations and capital markets function - including maintenance of the company website content, social media marketing, quarterly reporting, regular analyst and media briefings, non-deal roadshow, site visit preparations etc.
• Conduct market research and provide investor feedback to the Company’s management.
• Maintain customer relationship management system, monitor share price and volume movement, provide capital market updates and research works.
• Assist in preparing AGMs, EGMs, factsheet, annual report, sustainability report, presentations, press releases, bilingual translation (English – Chinese) on various documents.
• Coordinate AGM matters, including venue booking, coordination with AGM vendor, AGM presentation slides and scripts and post AGM publications.
• Any other duties assigned.

Requirements:

• A degree in Finance, Business, Real Estate or equivalent from an established university
• 1 - 5 years of relevant industry experience will be preferred (ideally from REIT/ IR / Capital Markets / Investment Banking / Research / Corporate Advisory function).
• Strong proficiency in written and spoken English & Chinese languages
• Analytical skill, detail oriented and rigorous work ethic striving for excellence in a fast pace environment
• Collaborative team player with strong communication and interpersonal skills.
• Proficient in excel spreadsheets and PowerPoint
• Familiar with marketing on mainstream social media platforms
• Enjoy and able to connect with people from different walks of life

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description

• Review arrival/departure guest lists
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with guests
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Taking and checking reservations
• Replying emails regarding reservations

Job Requirement

• 1 year experience needed.
• Require to be customer service oritented indviduals.
• Able to work shifts and weekends.
• At least N Level certificate

Responsible for rendering excellent services and care to our patients and next of kin, upholding our company’s vision as the most trusted healthcare provider in the region.

Responsibilities would include, but not be limited to, the following:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To prepare gifts and presentation for hospital’s festivity celebrations
• Participate in projects and assist in events
• Perform any other duties or responsibilities assigned by FOM

Requirements:

• Diploma/ Degree in any discipline
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills.
• Preferably with at least 1 year of customer service experience or in the service industry
• Open to shift work arrangement
• Patient and compassionate towards guests and patients
• Bilingual and knowledge of a foreign language will be an asset
• Good telephone etiquette

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.

They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any concerns, promote services and amenities, and uphold high standards of service quality.

Key Responsibilities:

• Supporting daily operations within the Guest Experience team, aligning departmental objectives, fostering teamwork, and meeting key performance indicators (KPIs).
• Creating exceptional guest experiences by exceeding expectations, including personalized attention for VIPs.
• Leading and training the Guest Experience team, ensuring staff are equipped and guided to perform effectively.
• Mentoring new team members to enhance their skills and confidence in their roles.
• Conducting pre-shift briefings to highlight VIP arrivals and special events for the day.
• Sharing innovative ideas and suggestions for continuous improvement in guest service.
• Managing the front desk queue, assisting with arrivals, and facilitating express check-outs.
• Welcoming guests upon arrival, addressing inquiries and complaints efficiently, and providing exceptional service.
• Gathering and sharing guest feedback with the Guest Experience Manager to enhance service delivery.
• Addressing complaints promptly, taking appropriate action, and escalating complex cases when necessary.
• Building relationships with VIPs and regular guests by recognizing preferences and ensuring personalized service.
• Coordinating with relevant departments to arrange amenities for special occasions like birthdays or honeymoons.
• Responding promptly to calls and email inquiries, updating guest profiles, and communicating special requests to relevant teams.
• Handling mail, packages, and other guest-related services as required.
• Remaining composed during emergencies or peak activity and adhering to safety procedures.
• Participating in daily briefings, shift handovers, and team meetings to ensure smooth operations.
• Staying updated on hotel products, services, promotions, and local tourism offerings to assist guests effectively.
• Demonstrating an environmentally conscious approach to tasks and responsibilities.
• Proficiently using hotel operating systems such as OnQ PM, Kipsu, and HotSOS.
• Performing other duties as assigned by the Guest Experience Manager or Front Office leadership.

Qualifications and Skills:

• A minimum of 4 years’ experience in the hospitality, leisure, or retail sectors.
• Strong organizational and problem-solving skills with a calm and efficient demeanor.
• Excellent communication and presentation skills.
• A passion for delivering outstanding guest service.
• Resilience, accountability, and the ability to handle high-pressure situations.
• Flexibility and adaptability to various work scenarios.

The role welcomes individuals who are also looking to enter the hospitality sector and transiting from adjacent roles in Air Service Crew, Luxury Retail, and even Guest Relations/hosting in F&B.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

• Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.
• Champion and promote the Heartist Culture within the PRO and Porter departments.
• Monitor the appearance, standards, and performance of team members, with a focus on grooming, training, and fostering teamwork.
• Ensure team members are well-versed in lounge services and the airport layout.
• Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
• Contribute to projects focused on enhancing service delivery, IT systems, and lounge infrastructure.
• Collaborate with Talent & Culture on recruitment, selection, and performance management processes.
• Maintain strong communication and collaborative relationships with all operating departments.

Job Responsibilities

• Responsible for welcoming customers in a courteous and prompt manner and lead them to a prepared table in accordance with outlets’ seating procedures
• Attend to customers’ enquiries and/or feedback, promotion packages via phone calls and email timely, professionally and in an efficient manner and make outbound calls when needed
• Respond appropriately to enquiries / feedbacks and escalate when needed
• Answer calls, process customers’ reservations and update system accordingly
• Ensure PDPA compliance when handling personal data of customers
• Coordinate private events for large group reservations
• Provide customers with estimated waiting time
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations

Job Requirement

• Be able to work in a standing position for long periods of time
• Effectively bilingual in English and Mandarin and able to communicate clearly and efficiently to our guests
• Strong customer oriented mindset with good communication, interpersonal and problem-solving skills and ability to take pressure
• Exceptional grooming habits and positive attitude with an interest in delivering excellent service quality to customers
• Computer literate (Microsoft Office / Excel) and internet savvy
• Must be able to work on weekends and public holidays

What do we offer?

• Transportation will be provided after midnight hours
• Opportunity for Career Advancement within the Group
• Fun working environment

If you pride yourself on providing great personalized service and are keen to work for a progressive brand, then this an opportunity to get excited about!

APPLY NOW to join our team, enjoy incredible career development opportunities! Please send your resume with details on experience, last drawn and expected salary, via APPLY NOW button below.

(We regret that only short listed candidates will be notified)

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.

Job Description

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

• 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
• Min. Nitec in office administration
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Bilingual in English and Mandarin (to liaise with mandarin speaking associates)
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Passion in learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish
• Strong team player with strong teamwork capability

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."