Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Job Highlights

• Our Values: Be the change, Belong together & Stay human
• Certified as the Great Place to Work in 2023 - The Great Place to Work 2023
• Competitive Remuneration
• Flexible Working Hours

Do you want to join a firm that is?

• An international audit, tax, and business advisory firm with more than 220 offices worldwide
• Ranked as the Top Accounting Firm in Singapore – According to International Accounting Bulletin
• Accredited by HRD and Influential Brand as Employer of Choice
• It is a Great Place to Work

We are excited to be awarded the “Great Place to Work in 2023” and “2022 Asia’s Top Employers” by Influential Brands!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place where people love to come to work every day. The awards are a recognition of exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be empathetic to the needs of our talented employees!

Interested in adding to our culture? Good news! We are hiring! AUDIT MANAGER With at least 5 years of experience, you will

• MANAGE your portfolio of audit and assurance clients from MNCs and Large SMEs (many listed in SGX, NASDAQ and ASX)
• LEAD your audit engagement teams to deliver top-quality services.
• DEVELOP strong client relationships and enhance sound technical knowledge.

You have opportunities to attend PKF Asia Pacific conferences, and global engagements with network firms (America, Europe, Asia). PKF is a growing firm with opportunities to join the partnership.

Job Requirements:

• Bachelor's degree in accounting or a related field.
• Professional certifications such as Certified Public Accountant (CPA), or other relevant certifications are often preferred.
• Knowledge of International Financial Reporting Standards, Singapore Financial Reporting Standards, relevant statutory rules and good understanding in the regulatory compliance and procedures.
• Proficiency in using audit software, data analysis tools, and Microsoft Office applications.
• Effective communication skills, both written and verbal, for reporting findings and interacting with stakeholders.
• Attention to detail and the ability to work independently and as part of a team.

Job Highlights

• Our Values: Be the change, Belong together & Stay human
• Certified as the Great Place to Work in 2023 - The Great Place to Work 2023
• Competitive Remuneration
• Flexible Working Hours

Do you want to join a firm that is?

• An international audit, tax, and business advisory firm with more than 220 offices worldwide
• Ranked as the Top Accounting Firm in Singapore – According to International Accounting Bulletin
• Accredited by HRD and Influential Brand as Employer of Choice
• It is a Great Place to Work

We are excited to be awarded the “Great Place to Work in 2023” and “2022 Asia’s Top Employers” by Influential Brands!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place where people love to come to work every day. The awards are a recognition of exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be empathetic to the needs of our talented employees!

Interested in adding to our culture? Good news! We are hiring! AUDIT MANAGER With at least 5 years of experience, you will

• MANAGE your portfolio of audit and assurance clients from MNCs and Large SMEs (many listed in SGX, NASDAQ and ASX)
• LEAD your audit engagement teams to deliver top-quality services.
• DEVELOP strong client relationships and enhance sound technical knowledge.

You have opportunities to attend PKF Asia Pacific conferences, and global engagements with network firms (America, Europe, Asia). PKF is a growing firm with opportunities to join the partnership.

Job Requirements:

• Bachelor's degree in accounting or a related field.
• Professional certifications such as Certified Public Accountant (CPA), or other relevant certifications are often preferred.
• Knowledge of International Financial Reporting Standards, Singapore Financial Reporting Standards, relevant statutory rules and good understanding in the regulatory compliance and procedures.
• Proficiency in using audit software, data analysis tools, and Microsoft Office applications.
• Effective communication skills, both written and verbal, for reporting findings and interacting with stakeholders.
• Attention to detail and the ability to work independently and as part of a team

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• Act as a Finance Business Partner to the designated Research Centre/ Institutes within the cluster and provide strategic support to its management and budget holders by proactively monitoring financial activities and financial reporting specific to the Institutes, and clearly communicating results of the analyses.
• Provide financial and business advisories to the Institutes that are critical to the decision-making purposes and ensure compliance with University’s financial policies and procedures, and funding agencies’ terms & conditions / guidelines.
• Foster and maintain a regular working relationship within the Institutes, central shared services teams, and other functional partners.

Duties & Responsibilities:
Financial Management and Oversight

• Ensure smooth day-to-day financial operations of the Research Centre (RCE) / Institutes (RICs) within the cluster, including exercising financial control over budget expenditure, revenue collection and financial reporting.
• Drive the annual budget and forecast exercises by coordinating all movements of budget, ensuring timely submission of budgets to central teams.
• Participate in strategic meetings and budget planning sessions with the Institutes’ management, providing valuable financial insights to aid decision-making.
• Partner closely with Institutes to guide cost-efficiency initiatives and offer expertise in implementing resource optimization strategies, leading to a reduction in operational expenses.
• Analyse Institutes’ financial positions and funding status, offer insights and recommendations for periodic reporting to the Institutes’ management for decision-making processes.
• Prepare and present financial performance reports to the Institutes’ Governing Board/ Strategic Board, etc, ensuring clarity and accuracy of information.

Grant and Fund Management

• Partner closely with Institutes (as host institution) for effective grant administration, provide financial guidance throughout the grant lifecycle and facilitate budget allocation for various projects and funding sources, to enhance the host institute’s financial stability and research pursuits.
• Collaborate with budget owners to manage grants / funds and proactively identify issues for timely solutions and ensure optimal utilisation of funds.
• Ensure full understanding and compliance with the terms and conditions of the grants as predetermined in the signed letter of awards / agreements.
• Oversee grant claim statements preparation and timely submission to funding agencies, including liaison with auditors and fulfilment of audit requirements, and prompt response to queries for a smooth and timely audit fieldwork.
• Work collaboratively with the Institutes’ stakeholders and central shared services teams during financial year-end closing and grants’ closing activities to ensure all legitimate transactions are properly recorded and all financial reports are accurately prepared.

Governance, Controls and Compliance

• Ensure compliance with related tax filing matters including GST, withholding tax and taxable benefits for personal claims.
• Timely perform Risk Control Matrix (RCM) testing and address anomalies to mitigate financial risks, and ensure certification sign-off by Institute’s HOA before the financial year’s closing deadline.
• Liaise with internal auditors on all internal audit matters, where required.
• Coordinate and oversee the annual fixed assets verification exercise of the designated Institutes. Work collaboratively with Institutes’ stakeholders to ensure compliance with the verification procedures and maintain accurate records of fixed assets.

Leadership

• Execute plans and strategies outlined by Cluster Lead, ensuring that team goals align with the broader NUS / research finance cluster objectives.
• Resolve operational issues and challenges, making decisions with defined parameters and escalating complex issues when necessary.
• Monitor individual and team performance, offering feedback and support for continuous improvement

Process Improvement and Stakeholder Communication

• Proactively engage with Institutes’ stakeholders to understand their needs, challenges and goals.
• Provide guidance and updates to stakeholders on finance policies, guidelines and procedures, as and when required.
• Identify opportunities to develop guidelines and streamline financial processes for operational efficiency and resource optimization.
• Lead change initiatives such as projects, system implementation and other assignments as may be directed from time to time.
• Undertake ad-hoc tasks as requested by Institutes or assigned by Cluster lead.

Qualifications

• Accounting Degree/ACCA or equivalent with at least 10 years of relevant working experience
• Exposure to grant budgets, funding agencies’ regulations and financial compliance requirements in a research or education environment will be advantageous
• Technically competent with up-to-date knowledge of accounting / audit standards and practices
• Ability to quickly learn and grasp the implications of terms and conditions for each managed grant
• Highly stakeholder service-focused and strong in communication skills with the ability to build positive working relations and work collaboratively with people at all levels
• Highly analytical with exceptional problem-solving and organisational skills
• Self-motivated individual and able to work with minimal supervision in a dynamic environment with competing demands for resources
• A keen sense of ownership and accountability, and act with a sense of urgency to meet tight deadlines
• Proficient in using MS Office and has relevant experience in SAP accounting system and flexibility to adapt new software applications, where applicable

We are seeking qualified and highly driven professionals to join our Quality Control Team. You will be required to support the Head of Quality Control in all aspects of operational/compliance audits/reviews in our office. This is to ensure our office complies with the firm’s system of quality management designed to comply with professional standards and regulatory and legal requirements.

Responsibilities

• Plan and conduct risk assessments and quality controls reviews to ensure compliance of all statutory, regulatory requirements and internal compliance requirements.
• Analyse and identify quality control gaps and validate that controls are operating effectively and timely.
• Provide/suggest refinements to improve controls and enhance quality control standards within the firm’s service lines and practices.
• Conduct independent reviews of audit engagements before audit opinions are signed.
• Carry out root cause analysis and monitor effectiveness of action plans to address quality and risk areas of weaknesses.
• Train, coach, develop and cultivate technical competencies to ensure capability of designated employees to maintain and comply with quality standards.
• Prepare and collate information/reports for regulatory and internal reviews and to handle any related coordination work.

Requirements

• Bachelor’s Degree in Accountancy or equivalent
• Minimum 5-8 years experience in an audit role in a large international or professional services firm.
• Experienced in quality reviews and/or internal audits preferred.
• Able to work independently and possess strong project management and analytical skills with the ability to work within a team in a fast-paced environment.
• Excellent presentation, written and verbal communication skills to communicate across all levels of staff and management.

The Audit Manager manages a portfolio of engagements to provide assurance and audit support services, delivering high quality audit services. You will provide leadership on audit and assurance engagements, with a focus on financial services clients which includes engagement planning, execution and finalisation of an audit and assurance engagements and leading the team to handle such engagements. You will be fully accountable for the engagements and will be tasked with ensuring that the engagement process against budget and timeline is closely monitored.

You will develop and maintain long-term client relationships, with a focus on business development. You will review and provide key technical expertise to ensure the quality of audit work performed is compliant with professional and regulatory standards and requirements. You will also undertake a role in professional development activities such as training, staff recruitment and performance management.

Key Roles & Responsibilities

• Identify client’s business and key risks
• Analyse the impact of changing business environment on client’s business
• Implement and provide input to engagement plan
• Perform assurance engagements in compliance with professional standards, AML/KYC, MAS regulatory reporting and related compliance areas.
• Propose resolutions to accounting and auditing issues
• Review information accompanying the assurance report in accordance with applicable framework
• Identify areas for personal development to improve work performance
• Facilitate effective communication within the cross functional and culturally diverse team
• Lead and coach junior team members to achieve technical competency and efficient performance
• Identify ethical conflicts in the work environment

Job Requirements

• Degree in Accountancy, preferably with a recognised professional qualification
• 7 to 10 years of relevant work experience, preferably from an international accounting firm
• Must have experience working on financial services engagements, i.e., insurance, banks, payments, asset and wealth management, etc.
• Must have experience working on regulatory audits, preferably on Singapore engagements
• Experience in building/setting up a new team/function would be advantageous
• Excellent communication skills to work effectively and efficiently across all levels
• Good understanding of corporate governance, regulatory compliance, audit standards and accounting principles
• Possess positive “can do” attitude to challenges and the agility to multitask effectively across competing priorities

BIM Implementation and Management:

• Oversee and manage the overall implementation of BIM across projects.
• Ensure adherence to established BIM standards, protocols, and best practices.
• Collaborate with project teams to develop project-specific BIM execution plans.
• Establish and manage BIM workflows, model integration, and coordination.
• Implement new BIM technologies and tools to improve project outcomes.

Team Leadership and Collaboration:

• Lead and mentor a team of BIM coordinators and technicians.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure BIM is integrated effectively into the design and construction processes.
• Facilitate BIM coordination meetings and manage clash detection and resolution.
• Provide BIM-related training and support to staff and project teams.

Project Coordination and Quality Control:

• Ensure accurate, consistent, and high-quality BIM models and data across all stages of the project lifecycle.
• Review and validate BIM models for accuracy, completeness, and compliance with project requirements.
• Manage and monitor BIM-related schedules and deliverables to ensure timely completion.
• Perform quality control checks on BIM data, including clash detection, model validation, and ensuring consistency between disciplines.

Software and System Management:

• Maintain and update BIM software tools and platforms (e.g., Revit, Navisworks, BIM 360, etc.).
• Work with IT teams to ensure BIM software is up-to-date and fully integrated with other project management systems.
• Troubleshoot software-related issues and assist with technical support.

Process Improvement and Innovation:

• Continuously evaluate and improve BIM processes to ensure they align with project requirements and industry standards.
• Research and incorporate new BIM technologies, trends, and innovations into the company's workflows.
• Monitor BIM performance and make recommendations for improvements based on project feedback and outcomes.

Client and Stakeholder Engagement:

• Communicate BIM progress, challenges, and achievements to clients and stakeholders.
• Provide technical support and assistance to external partners, clients, and consultants involved in BIM processes.
• Ensure that all BIM documentation is prepared and delivered according to client specifications.

Qualifications:

• Minimum Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in BIM management or related roles in the architecture, engineering, or construction industry.
• Proven experience leading BIM teams and managing large-scale projects
• Experience with BIM software such as Autodesk Revit, Navisworks, BIM 360, AutoCAD, and other related tools.
• Strong knowledge of BIM standards, protocols, and processes (e.g., ISO 19650, BIM Level 2).
• Excellent project management and organizational skills.
• Strong leadership abilities and experience in team management.
• Proficiency in data management and model coordination.
• Ability to troubleshoot technical issues and provide support to team members.
• Effective communication skills, both written and verbal.
• Knowledge of construction and design workflows, including clash detection, coordination, and integration.

BIM Implementation and Management:

• Oversee and manage the overall implementation of BIM across projects.
• Ensure adherence to established BIM standards, protocols, and best practices.
• Collaborate with project teams to develop project-specific BIM execution plans.
• Establish and manage BIM workflows, model integration, and coordination.
• Implement new BIM technologies and tools to improve project outcomes.

Team Leadership and Collaboration:

• Lead and mentor a team of BIM coordinators and technicians.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure BIM is integrated effectively into the design and construction processes.
• Facilitate BIM coordination meetings and manage clash detection and resolution.
• Provide BIM-related training and support to staff and project teams.

Project Coordination and Quality Control:

• Ensure accurate, consistent, and high-quality BIM models and data across all stages of the project lifecycle.
• Review and validate BIM models for accuracy, completeness, and compliance with project requirements.
• Manage and monitor BIM-related schedules and deliverables to ensure timely completion.
• Perform quality control checks on BIM data, including clash detection, model validation, and ensuring consistency between disciplines.

Software and System Management:

• Maintain and update BIM software tools and platforms (e.g., Revit, Navisworks, BIM 360, etc.).
• Work with IT teams to ensure BIM software is up-to-date and fully integrated with other project management systems.
• Troubleshoot software-related issues and assist with technical support.

Process Improvement and Innovation:

• Continuously evaluate and improve BIM processes to ensure they align with project requirements and industry standards.
• Research and incorporate new BIM technologies, trends, and innovations into the company's workflows.
• Monitor BIM performance and make recommendations for improvements based on project feedback and outcomes.

Client and Stakeholder Engagement:

• Communicate BIM progress, challenges, and achievements to clients and stakeholders.
• Provide technical support and assistance to external partners, clients, and consultants involved in BIM processes.
• Ensure that all BIM documentation is prepared and delivered according to client specifications.

Qualifications:

• Minimum Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in BIM management or related roles in the architecture, engineering, or construction industry.
• Proven experience leading BIM teams and managing large-scale projects
• Experience with BIM software such as Autodesk Revit, Navisworks, BIM 360, AutoCAD, and other related tools.
• Strong knowledge of BIM standards, protocols, and processes (e.g., ISO 19650, BIM Level 2).
• Excellent project management and organizational skills.
• Strong leadership abilities and experience in team management.
• Proficiency in data management and model coordination.
• Ability to troubleshoot technical issues and provide support to team members.
• Effective communication skills, both written and verbal.
• Knowledge of construction and design workflows, including clash detection, coordination, and integration.

Job Description

• The Contracts/Commercial Manager is responsible for the overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project and employ mitigation actions as quickly and effectively as possible.
• Review external providers (i.e vendors and subcontractors) terms of service and project deliverables.
• Provides contractual advisory from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over,Provides support to the Quantity Surveyor
• team in the project, monitoring, reporting, planning and coordinating all aspects of their work.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Advises on all contractual correspondence related to the project, considering commercial impact Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Communicates effectively with a wide range of stakeholders both verbally and in written notices eg. extension-of-time (EOT) , change order, etc.
• Possesses knowledge in construction/contract law & different standard forms of contracts eg. PSSCOC, SIA, LTA, REDAS, FIDIC, NEC, etc.
• Possesses leadership skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills.(Is required to work both in Corporate office and/or at project sites.)

Job Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or related fields
• Minimum 10 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• A high level of integrity, dependability with a strong sense of urgency and result oriented

Position Summary:

• Responsible to work as a Project Manager. Overall responsibility for the project in all aspects including the overall quality, schedule, cost, HSE and human relations amongst the team members. Major proposals are considered as a specific type of project. The Project Manager is the chief representative of Worley to the Client for information or decision relative to the assigned project.

Technical/Functional Responsibilities:

• Acts as "hands on" manager in a complex network of interrelated activities necessary to move technical and engineering information forward to complete the design, construction and initial operation of the required facilities
• Ensures overall direction and coordination of efforts for major proposals, E/EPC contracts for services or alternatively as a combination of various smaller projects of a similar technology or for the same Client
• Enforces the solution of problems in the following phases of a project
• project development/process design/detailed design/engineering
  design/drafting/procurement/construction/start-up
• Ensures project execution within the HSE, cost, time, quality and technical objectives to which Worley is committed
• Issues HSE instructions to employees working on a construction site and checks the adherence to HSE regulations and instructions, and ensures training of personnel in HSE aspects of their respective duties
• Ensures project execution within the final objectives as determined by Worley’s management
• Ensures project parameters are in line with legal requirements
• Prepares and issues the project execution and quality plan. Issues the project schedule; the approved budgets for services; the approved budgets for equipment (number and basic design) and bulk material quantities if required by the nature of the project
• Is sole representative of Worley towards the Client
• Reviews all Client's requests for changes
• Approves all proposed contract variations (Client changes: on Client's request or identified) before submittal and negotiates payment with Client
• Ensures that required project information flows to him
• Issues instructions for historical filing if required
• Ensures the project release to the Client
• Ensures the compliance with authority requirements
• Responsibilities includes:-
• Meeting Worley’s financial targets as set for the projects under his supervision
• The overall planning, organization, direction, coordination and control of all operations to meet the project objectives
• The (progress) payments and final acceptance by the Client (within the contract conditions and at an optimum cash flow)
• The adherence to the Worley’s organization procedures, the project execution and quality plan and project procedures
• The preparation of the project close-out report according to the Worley’s organization procedure for close-out
• Verifying that contractors, upon contract award, have been instructed with regard to the applicable legal HSE regulations and Client’s requirements
• He has the overall responsibility with respect to HSE matters for a specific project, and delegates specific related activities to his team members
• Review of the HSE performance with the construction manager
• He is responsible for seeing to it that no adverse situations exist in the projects for which he is responsible. He will instruct the project team members accordingly and he will take or initiate the necessary corrective measures

Requirements:

• University engineer in mechanical or chemical engineering, preferably with training in management techniques (or equivalent) or Industrial engineer in mechanical or chemical engineering, preferably with training in management techniques (or equivalent)
• VCA basic HSE training (or equivalent) and VCA leading HSE training (or equivalent)
• 10+ years of experience in engineering & contracting of which 3+ years of experience as a Project Manager with at least a recent EPC contract
• Sound knowledge of project management techniques
• Good understanding of relevant contractual matters
• Sound knowledge of Worley’s procedures
• Working knowledge of the application of computerized systems particularly those to be used for projects
• Broad knowledge of other professional areas within Worley
• Proven ability to communicate
• Proven social skills

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

PURPOSE

This role will be one of the main contributors towards developing FWD’s Product strategy innovation and position as thought leader in the market.

He/she will be responsible for generating and managing the development of new propositions and solutions driven from customer insights emerging trends and market opportunities that support the strategic growth areas and address customer needs across all FWD markets, in line with FWD’s vision of changing the way people feel about insurance.

KEY ACCOUNTAIBILITIES

Market Research and Analysis

• Be responsible for the sourcing and production of regional research ensuring these are designed to gain deep insights on customer behaviour and traits that can be used to develop or improve future propositions across markets for target consumer segments
• Collaborate with other group office functions to develop research and insights and identify opportunities that are customer led and align to Company, brand and Distribution strategy
• Assess and analyze competitor and market developments and share insights to inform group and BU product strategy and identify the white space.
• Develop and manage market intelligence and competitor reporting and distribute to senior management commenting on the market and competitor trends and providing recommendations resulting in actionable insights.
• Own and undertake bespoke research to support the GPP team and local Bus as required.

Proposition Strategy

Strategy development:

• As a subject matter expert, provide guidance to countries on strategy and innovation
• Development of templates and tools to enhance countries’ capabilities in their end-to-end development of product strategy
• Support any initiatives related to product propositions strategy when required
• Work closely with group departments including group strategy to ensure that proposition strategy is aligned to group strategy and business planning
• Synthesize ideas and core capabilities and input into commercialization plans for innovative strategic solutions working with Business partners, local product heads and group office teams
• Develop proposition strategies for all products in the A+H, protection, savings and investment and retirement space, developing playbooks along with monitoring of key performance targets in alignment with overall priorities for FWD group.

Proposition Innovation

• Proposition development: lead new initiatives to identify and drive proposition development based on customer needs and insights, segmentation and economic environment to help Bus achieve their Business plans
• Develop external network with consultants, reinsurers and research houses to identify key and upcoming trends across the consumer segments, HNW, Middle class Affluent and mass
• Provide and analyse reports to monitor the success of propositions launched and make recommendations to management following the identification of trends.
• Support initiatives to increase awareness of unmet insurance needs of customers, i.e. customers who prefer online insurance purchase, and devise strategies and solutions in responding to their unmet needs. This includes increasing insurance purchases as well as cross-selling and upselling opportunities
• Provide reporting, plans, presentations as required to support adhoc projects
• Work with external third parties to identify and source potential value added services to support customer led propositions
• Work with internal stakeholders to drive AI solutions to improve e2e propositions for local markets
• Develop and execute on behavioural science use cases to improve customer engagement, usage understanding and purchase of insurance products

QUALIFICATIONS / EXPERIENCE

• Degree holder e.g. MBA, CFA or actuarial qualification (graduates in business, strategy or management would be an advantage).
• Over 10 years of experience in insurance and financial services specializing in consultancy, product development, customer engagement or customer journey management
• Working experience in a regional office with proven track record of leading and delivering regional initiatives to countries would be an advantage.
• Experience of working with a highly entrepreneurial and rapidly growing start-up/ e-commerce businesses
• Consultancy experience in financial services would be an advantage
• Working experience in a multi-cultural environment would be an advantage

KNOWLEDGE & TECHNICAL SKILLS

• Strong understanding of customer
• Strong commercial orientation and analytical skills
• Strong communications skills
• Highly Resourceful
• Excellent problem-solving skill, analytical and strategic mindset
• Strong organizational skills and ability to balance multiple priorities and conflicting deadlines
• Strong influencing & change management skills
• Willingness to travel to Countries for periods of time and work with Country level working staff

Job Summary

Reporting to Head of Legal and Risk, you will work closely with the business units and be responsible for managing the full range of compliance matters.

10 years of experience in a compliance role within a Singapore licensed trust company or MAS licensed firm would be advantageous (not strictly necessary)

Job Description

(A) Principle duties and responsibilities

• Manage, supervise and lead the compliance team, setting clear objectives and providing ongoing training
• Ensure compliance with all relevant laws, regulations, and guidelines issued by the Monetary Authority of Singapore (MAS) and other applicable regulatory bodies.
• Monitor, keep abreast and interpret changes in regulations, laws and industry practices that may impact the business and communicate such changes to the relevant stakeholders and staff
• Lead, support and from time to time, update the impact assessment and periodic review of the firm’s compliance program to meet regulatory requirements and changes.
• Assist in developing, updating and implementing compliance related policies, procedures, and workflows that are related with relevant regulations and industry best practices e.g. notices and guidelines as issued by MAS from time to time
• Conduct periodic compliance risk assessments to identify potential compliance vulnerabilities and provide mitigation strategies
• Conduct gap analysis across business functions, as well as collaborate with stakeholders across the company to enhance compliance controls
• Oversee the FATCA and CRS due diligence and reporting

(B) Governance and Reporting

• Participate in client classification, risk rating, KYC and transaction monitoring. Familiarity with regulatory requirements of AML and CFT and other applicable laws and regulations
• Serve as the primary point of contact for all compliance-related matters within the organisation and act as the liaison with regulatory bodies and external auditors (including liaising with regulators on matters arising from AML/KYC/CFT)
• Lead the preparation and submission of regulatory filings, including MAS reports, FATCA/CRS and ensure accurate and timely compliance with regulatory deadlines

(C) Regulatory Compliance and Risk Management

• Review the client onboarding documentation, due diligence checks, and enterprise-wide risk assessment.
• Perform transaction monitoring activities, identify, investigate, and escalate any irregularities as part of the monitoring process.
• Conduct compliance and anti-money laundering and countering the financing of terrorism training to all employees.
• Perform any additional duties or participate in ad-hoc projects assigned by the Head of Legal and Risk from time to time.

We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Evaluate loan applicants by conducting in-depth credit assessments and analysing financial stability, repayment capacity, and overall creditworthiness.
• Maintain a proactive approach to addressing credit risks and delinquencies by implementing suitable remedial actions when necessary.
• Build strong relationships with SME clients, ensuring their inquiries, concerns, and requests are addressed effectively.
• Collaborate closely with internal teams, including credit analysts and legal staff, to ensure accurate and timely loan documentation and processing.
• Develop tailored financial solutions by gaining a thorough understanding of clients' industries, market trends, and unique business needs.
• Identify and source new lending opportunities within the SME segment through lead generation and prospecting activities.
• Oversee a portfolio of SME loans, monitoring repayment behavior, compliance with agreements, and overall loan performance.
• Guide clients through the loan application process, assisting with documentation preparation and ensuring a smooth approval and disbursement experience.

Requirements:

• At least 1 year of experience in business development for SME Loans in a financial institution or broker.
• Proven success in managing SME loan portfolios, achieving lending targets, and mitigating credit risks effectively.
• Excellent communication and interpersonal skills
• Ability to establish rapport with clients and stakeholders and negotiate effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L739Y773

As the Manager of Corporate Communications, you will play a crucial role in developing and executing strategies to build a sustainable, adaptive, and thriving the insititute Brand Ecosystem. Your work will ensure that the institute resonates with both internal and external stakeholders, bringing measurable value and impact to patients. You will be responsible for expanding reach, increasing brand awareness, and driving stakeholder engagement, all with the goal of supporting the institute's leadership in cancer care.

Key Responsibilities

1.Brand Ecosystem Development:

• Lead the creation and implementation of a comprehensive brand strategy aimed at strengthening the institute's position as a leader in cancer care, research, and education.
• Ensure the the brand remains relevant, adaptive, and impactful to patients, caregivers, healthcare partners, and stakeholders across all levels.

2. Stakeholder Engagement:

• Build and maintain relationships with key internal and external stakeholders, including patients, donors, healthcare providers, research institutions, and government agencies.
• Create and execute integrated communication plans that foster continuous, meaningful touchpoints with these audiences, enhancing engagement and loyalty to the brand.

3. Drive Brand Awareness and Market Share:

• Develop campaigns to increase the institute's brand visibility and reach, expanding its market share and impact within the healthcare industry and public awareness.
• Lead the development of content and narratives that position the institute as a thought leader in cancer treatment and research, ensuring alignment with the broader NUHS communications strategy.

4. Internal Communications and Culture:

• Champion internal communications efforts to ensure that staff are aligned with the institutes goals and values.
• Collaborate closely with leadership teams to foster a strong internal culture that mirrors the insitute's external brand promises.

5. Crisis and Reputation Management:

• Work with Group Communications to establish and oversee a crisis communications framework that protects and enhances the institute's reputation during unforeseen challenges.
• Act as a spokesperson during critical moments, managing all external communications related to crises and other sensitive matters.

6. Content Creation and Digital Strategy:

• Oversee the development of content across various platforms, including social media, website, newsletters, and press releases.
• Lead digital communication efforts to ensure the institute remains at the forefront of new media trends, using analytics and market insights to refine strategies.

7. Event Management and Public Relations:

• Lead the planning and execution of high-profile events, including public forums, cancer awareness campaigns, donor events, and conferences.
• Drive public relations efforts to promote programs, partnerships, and research breakthroughs, working closely with media outlets to secure positive coverage.

8. Team Leadership and Development:

• Lead and mentor a team of communication professionals, ensuring they have the resources and guidance needed to execute key initiatives successfully.
• Develop training programs and professional development opportunities for the team to foster continuous learning and excellence.

Key Requirements

• Bachelors degree in Communications, Public Relations, Marketing, or a related field.
• Minimum of 8-10 years of experience in corporate communications, with at least 3 years in a leadership role, preferably in healthcare, education, or non-profit sectors.
• Proven ability to develop and execute large-scale communication and brand strategies.
• Strong media relations and crisis communication experience.
• Exceptional verbal and written communication skills, with a talent for creating compelling narratives and campaigns.
• Strategic thinking with a keen understanding of the healthcare landscape and patient engagement.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: LR5YYR4R

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

This position plays a pivotal role in overseeing patient billing, appointments, financial counselling, and providing leadership to a team of two staff members. The Manager will work closely with the team to ensure efficient operations and exceptional patient care within our organisation.

Key Responsibilities

Patient Billing Management

• Oversee the accurate and timely procesing of patient bills and invoices
• Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements
• Monitor accounts receivable and coordinate with finance depatment for timely payouts

Appointment Scheduling

• Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times
• Coordinate with staff to schedule appointments efficiently, considering patient preferences, medical priorities and the institute satellite centres

Financial Counselling

• Provide guidance and support to patients regarding financial aspects of their treatment
• Assist patients in understanding insurance coverage, payment options, and financial assistance programs

Staff Supervision

• Mentor and supervise a team of two junior staff members
• Conduct regular performance reviews and provide ongoing training and development opportunities
• Ensure junior staff adhere to organisational policies and procedures

Operational Support

• Collaborate with other departments to streamline processes related to patient care and administrative functions
• Implement improvements in billing systems, appointment scheduling, and financial counseling services
• Equipped with excellent knowledge of departmental processes, lead end-to-end service development, including conceptualisation, execution, maintenance and change management

Compliance & Reporting

• Ensure adherence to legal and regulatory requirements related to patient billing and financial counselling
• Prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes

Key Requirements

• Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage
• Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage
• Strong understanding of medical billing practices, insurance procedures, and financial counseling.
• Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team
• Be able to lead and develop a team based on their strengths and capabilities
• Exceptional organisational and time management skills, with keen attention to details
• Proficiency in using healthcare management software and Microsoft Office Suite

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L45RR645

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Job Responsibilities

1. Wellbeing Centre Development, Growth and Operations

• Development and growth of Wellbeing Centre
• Oversee the day-to-day management of the Centre
• Support patients and caregivers to navigate and access services within the institute, in the community and the broader health care system
• Ensure adherence to relevant quality and safety, professional and healthcare standards and mandatory education related to risk management, occupational health and safety, and other relevant areas
• Lead and oversee the recruitment and selection of any new staff and wellbeing champions (volunteers) to ensure they are orientated to the procedures and operations of the Centre.
• Manage and supervise staff, monitor staff performance and development, and address staff performance issues effectively according to policies and procedures.
• Manage the Centres wellbeing/cultural champions (volunteers) including offering training, support and debriefing opportunities.
• Ensure all complaints and incidents are managed in accordance to cluster policies and procedures

2. Patient and Caregiver Engagement and Advocacy

• Active promotion of an organisational culture of engaging patient and caregiver advocates in all related activities.
• Establish structures at an operational level to facilitate patient and caregiver engagement.
• Create and implement a consumer engagement framework to reinforce values and goals.
• Establish a Patient and Caregiver Advocacy Network and Advisory Committee and provide ongoing support to patient and caregiver advocates.
• Collaborate and be the representative for the Group Patient and Caregiver Support Office

3. Research, Impact and Innovation

• Implement systems to collect measurable outcomes on wellbeing programs (e.g., mental health improvements, reduced hospital readmissions, and enhanced quality of life).
• Publish findings to position the institute as a leader in patient-centric cancer care.
• Collaborate on studies exploring psychosocial wellbeing, innovative care models, and survivorship experiences.
• Create learning opportunities for medical students, oncology trainees and researchers to integrate wellbeing into cancer care delivery.
• Pilot New Models of Care including testing novel approaches, such as multidisciplinary wellbeing teams (navigators, psychologists, nutritionists, therapists) working closely with oncologists.
• Evaluate and scale successful models to benefit more patients and caregivers.

4. Others

• Coordinate and oversee key wellbeing projects and initiatives involving patients, caregivers, and staff.
• Contribute to the implementation of a broader wellbeing model of care
• Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services for cancer patients and caregivers
• Ensure there is financial responsibility and accountability in all areas of responsibility
• Other duties consistent with the position where required and/or requested by management

Job Requirements

• Tertiary qualifications in Health or Health Related discipline such as public health, nursing/allied health, health service management and/or project management
• Knowledge and experience in the principles and practices of patient-centred care, patient and caregiver participation in health, and community engagement
• Demonstrated experience developing, implementing and evaluating a multidisciplinary program of activities and services.
• Demonstrated experience at managing all aspects of staff and team performance, including recruitment, staff orientation, supervision, performance development and team building
• Strong communication and interpersonal skills with the ability to build relationships and work collaboratively with diverse stakeholders across the organisation; including patients, carers, the community and external providers
• High level prioritising skills and developed capacity to multi-task under pressure without loss of efficiency or composure
• Strong analytical skills with the ability to leverage data to drive decision-making and operational improvements
• Dynamic, collaborative leadership who thrives on agility, innovation and change
• Self-motivated, positive with a can-do attitude
• Ability to work independently and collaboratively as a team member
• Excellent communication (verbal and written) and presentation skills
• Experience engaging, communicating, and managing relationships with diverse stakeholders including patient and caregiver advocates, clinicians and researchers.
• Experience providing education to patient and caregiver advocates as well as staff.
• Understanding of cancer experiences and survivorship will be an advantage
• Experience in developing policies and procedures in a hospital setting will be an advantage
• Knowledge of medical terminology will be an advantage
• Experience in patient experience offices and cancer wellbeing programs will be an advantage
• Multi-lingual will be an advantage due to the interactions needed with different groups of stakeholders

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: QVV66448

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

We are looking for a Assistant Operations Manager, who will manage a team of operation staff, to ensure efficient operations, excellent customer service, successful regulatory compliance, continuous performance improvement, and effective fiscal management.

Job Description

• To support the Operations and coordinate, scheduling, and manage day-to-day activities
• To carry out daily inspection with client
• To attend to clients’ complaints promptly
• To carry out investigation to any feedback arising and submit report within the set turnaround time
• To resolve employees’ problems efficiently without unnecessary delay
• To ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time
• Able to be hands-on when the situation requires
• Submission of reports
• Conduct regular toolbox meeting
• Any other responsibility as assigned by superiors

Job Requirement

• Min GCE ‘O’ level
• With at least 3 years of relevant housekeeping experience
• Good leadership skills.
• Able to work effectively with different level or personnel
• Excellent organizational and problem-solving skills.

Other Requirements

• Working Hours: 7am to 330pm (Mon – Fri)
• Alternate: Sat/Sun 7am – 7pm (Based on Duty Roster)
• Work Location: Must be able to work in the EAST Side

PURPOSE

Support the Head of Pricing in the pricing of life insurance products.

KEY ACCOUNTAIBILITIES

• Develop actuarial pricing model for new or repriced products.
• Perform pricing financial assessment and sensitivity testing to support the Team in launching competitive products whilst ensuring compliance to internal policies, regulatory requirements and industry guidelines.
• Identify pricing risks and support Team Lead in developing solutions for alignment at the PMC.
• Collaborate with wider business (including product development, IT, risk & compliance, etc) to ensure timely end-to-end product development and implementation with good audit trail.
• Prepare internal (FWD local entities and FWD Group) and external product filing.
• Work closely with Appointed Actuary in proposing assumptions for new products and justifications.
• Pro-actively drive initiatives/projects to enhance overall pricing process efficiency and governance/controls.
• Support discussion and negotiation on reinsurance, together with Product team
• Assist in special quotations.
• Guide/lead junior pricing actuaries to ensure quality and timely deliverable.

QUALIFICATIONS / EXPERIENCE

• Qualified actuary from a recognized professional actuarial body is preferred.
• Min 6 - 8 years of actuarial experience, with individual life product pricing experience.

KNOWLEDGE, SKILLS & ABILITY

• Strong knowledge on (i) Singapore RBC2 or similar regulatory framework, (ii) embedded value and (iii) IFRS17 would be an advantage.
• Good knowledge of Life insurance products in the Singapore market would be an advantage.
• Proficient in Prophet.

Role Description

This position reports to the Head of Treasury and interfaces with internal (Finance, Trading, Operations, Business & Risk Control, Internal Control) and external (financial institutions) stakeholders. Awin Resource International is committed to an employee-orientated, high performance culture that emphasizes empowerment, professional growth, personal growth, superior corporate culture, and the recruitment and on-going development of a superior workplace.

Specific Responsibilities

Individual to be involved in:

Trade Finance

• Apply for credit lines to banks when appropriate.
• Manage the term sheet discussion for new credit facilities & negotiation on the terms and conditions and pricing with the banks.
• Negotiate & coordinate with banks for financing transactions and ensuring that the deals are followed through. e.g. LC Issuance.
• Coordinate with banks on loans repayment, and ensuring timely repayment of loans.
• Ensure sound working capital management and optimal utilization of the credit facilities.
• Maintaining strong relationships with banks and other financial institutions.
• Ensure financial security for each shipment is in good order before giving the approval to load/discharge.
• Work closely with the Structured Trade Finance team on structured trade transactions.
• Ensure adherence to contractual terms and credit policies.
• Oversee and train Trade Finance Executive
• Dealing with other bank-related issues.

Treasury

• Daily settlements and reconciliations of the financial instruments including FX, money market, interest rates, etc. Handle documentations such as ISDA and credit support agreements, and ensuring the daily settlement and confirmation of the financial instruments. Manage ad hoc change processes and various interface operational projects.
• Verify and make payment for subsidiaries.
• Responsible in obtaining receipts and issuing receipts voucher.
• Perform Bank Accounts opening and closing.
• Receive bank statements from banks.
• Perform check on daily bank balances
• Obtain bank charges and interest and preparation of ledger.
• Perform as cashier for petty cash.
• Cash flow management and forecasting of cash flow
• Verify that incoming/outgoing payments are made on time.
• Oversee and train Treasury Executive

Competencies

• Banking/Finance degree or professional qualification.
• Trade Finance, Treasury or Banking certifications will be advantageous.
• Minimum 5 years relevant working experiences in Corporate Treasury, Banking or Commodities Trading industries.
• Strong knowledge of financial instruments, settlement or fund management services.
• Good verbal and written communication skills.
• Microsoft Office skills.
• Proficient in English and Mandarin (to deal with China’s associates).

Job Description & Requirements

The Projetc Engineer/Manager shall play a key role in assisting the senior project Manager ; the conceptual development of the various construction projects and oversee its organization, scheduling, and implementation.

He/she will need to plan, lead and monitor progress and performance against the project plan whilst managing the day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control.

Perform cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects. Exercising timely instructions to deal with the results of delays, or emergencies at construction project sites. Reviewing manpower planning and monitoring of work schedules to ensure orderly delegation of jobs and smooth operation.

Exercising effectively safe and economical methodology and enforces project standards.

To maintain close collaboration with Project Managers, Architects, Engineers and all stakeholders to minimise errors in the process to achieve a smooth and on-time completion of the projects. To also liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities’ compliances issues to avoid discrepancies

SKILLS/EXPERIENCE/EDUCATION REQUIRED:

• Candidate must possess at least formal trade qualifications. Bachelor's Degree/Post Graduate Diploma/Professional Degree in Environmental, Chemical, or Mechanical Engineering is desirable.

• At least 8 year(s) of experience in Construction in the water industry is required for this position.

• Familiar with various water and wastewater technologies

• Proficient in Microsoft Office Suite

• Excellent analytical thinking, interpersonal/communication skills, writing and problem-solving capacities

• Reliable, well organized, and detail-oriented

• Fluency in English

JOB SPECIFICS:

• Strong communication skills to convey ideas and technical information effectively with team and customers.

• Excellent customer orientation, willingness to deal with people, be flexible and be able to meet customer demands

• Pays attention to detail, identifies & solves complex issues.

• Checks work for quality.

• Shares suggestions to improve quality & productivity.

• Works independently with minimal supervision.

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements:

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Applicants with call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• 6 + 6 months contract (Highly renewable)
• Location: Central
• Salary up to $7K
• 5 days work week (Mon - Fri)

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)

GOREF:11030

Job Responsibilities:
• To maintain existing accounts and actively engage new customers,
• Manage distributor relationships with channel partners and identify new ones to expand to new markets
• To ensure that sales concepts and strategies are successfully implemented on the defined customers,
• To be responsible for the performance of the accounts under his / her control,
• To actively explore for new business leads while selling in a solution-based approach at the end-user level,
• To fully understand the company’s operations and bridge the communications between our customers and the company,
• To effectively communicate commercial and technical proposals to customers to build long term business prospects and relationships,
• Develop an accurate annual budget plan/ forecast for the respective area and monitor performance to budget.
• To assist in business development and participate in projects and exhibitions.

• Strong interpersonal and communication skills. Driven critical thinker and team player,
• Comfortable with approximately 50% travelling
• Technical background or experience in technical sales,
• Experience dealing with channel partners and distributors would be a plus,

As a research institute within the Agency for Science, Technology and Research (A*STAR), IME bridges the gap between academia and industry. Our mission is to accelerate innovation in advanced packaging, piezoMEMS, SiC, RF/mmwave GaN, and photonics & sensors, and to develop talent and inspire in Singapore.

We are looking for a resourceful and motivated individual to join our dynamic team. As a member of the Operations Support (OS) team, you shall conduct risk management and ensuring compliance to A*STAR policies and procedures. This role includes, but is not limited to the following:

Job Description:

• Understand IME Quality Manual, A*STAR policies and relevant procedures.
• Ability to plan and conduct regular audits and execute any improvement plans to ensure compliance to all A*STAR policies and IME procedures.
• Ability to take actions in dealing with non-compliance situations, creating realistic plans to overcome them.
• Ability to produce audit report and summary on each audit taken, follow up and ensure closure of any findings identified.
• Ability to compile, review and analyse Key Risk Indicators (KRI), as part of regular reporting to A*STAR ERM Office. Based on the KRI compiled, assist in the preparation of Risk Reports.
• Ability to enforce IME governance on areas but not limited to like confidentiality, PDPA and data protection.
• Able to maintain a high level of staff awareness via staff training, sharing session and regular eDMs.
• Ad hoc duties as assigned.

Job Requirements

• Bachelor’s degree in any discipline or minimum 3 years of related work experience.
• Related certifications or good understanding on Policy Compliance, Risk Management or ISO trained will be advantageous.
• Proficient in data analytics/visualization tools like Power BI will be beneficial.
• A resourceful individual with active listening skills to gather information and anticipate next steps.
• A motivated individual with clear communication skills for stakeholder and management reporting.