Innovation & Partnering Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As the APAC Innovation Partnering Manager, you will be responsible for continuous development and execution of the APAC Innovation and Partnering strategy, frameworks and tools, with the goal to identify, commercialize and scale innovation across APAC. You will be building partnerships with external partners to complement and increase Roche value proposition. You will partner closely with affiliates to build innovation expertise and accelerate the impact of innovation initiatives and best practices. You will keep abreast with healthcare innovation trends to shape and drive the APAC innovation priorities, pipeline and KPIs together with regional cross-functional teams.

The opportunity

• Implement the APAC Innovation and Partnering strategy and framework through close collaborations with affiliates, regional stakeholders and global organization
• Develop and maintain a robust international opportunity and innovation pipeline balancing long-term impact and ready for market solutions
• Prioritize innovation initiatives and incubate / pilot the relevant opportunities within the existing APAC commercial ecosystem through affiliates and/or regional cross-functional teams
• Stay abreast of overall healthcare innovation trends, stay connected and tap into the external healthcare ecosystem by forging or maintaining our relationship with key ecosystem partners in APAC
• Champion and scale suitable affiliate innovation initiatives across borders by architecting, coaching and driving implementation with tangible results impacting business outcomes
• Collaborate effectively with Value Streams, Affiliate / Global Innovation teams, Global Partnering, as well as other regional Business Development teams
• Build and maintain partnerships with various external stakeholder, including, but not limited to Startups, VCs, Startups incubators, Innovation centers, Healthcare institutions.

Who you are:

• You should hold BS/MSc in science, engineering, medicine of innovation management or related field with at least 10 years of proven experience in healthcare Innovation Management (e.g. scouting, opportunity assessment, partner due diligence, partnership negotiations, and contracting) or direct experience bringing healthcare innovations to the market
• You should have the ability in developing and managing a balanced innovation pipeline that drives long term impact as well as delivers short term results as well as strong healthcare ecosystem network with partnership management experience with domain knowledge in healthcare trends, innovation management, design thinking and implementation
• You should have experience in informal leadership and facilitation of diverse teams and/or highly complex matrix projects with the ability to learn quickly with a high tolerance for ambiguity and complexity is desirable.
• You should have the ability in developing and managing a balanced innovation pipeline that drives long term impact as well as delivers short term results as well as strong healthcare ecosystem network with partnership management experience with domain knowledge in healthcare trends, innovation management, digital solutions, design thinking and implementation

Job Summary:

• Industry: Healthcare
• Location: Novena
• Work Schedule: 8:30am to 6pm (Mon to Thu) and 8:30am to 5:30pm (Fri)

Job Responsibilities:

• Support and work closely with the Chief Data Officer (CDO) to develop and implement the company’s Data Strategy for decision making purposes
• Develop, review and update data-related policies to ensure alignment with the national data policies
• Oversee the management and maintenance of the company platform for data request to facilitate data requests by staff.
• Put in place protocol that complies with relevant data access, sharing, and security policies.
• Serve as a point-of-contact to liaise with other institutions and external parties for data request as well as to contribute to the group analytics and digitalization effort.
• Develop and implement proper data assets management standard operating procedures and workflows across the Data Life Cycle from data acquisition, fusion, access and distribution, to disposal
• Collaborate with the relevant departments/units to build staff literacy, competency, capabilities, and knowledge in safe, efficient, and effective data exploitation and management on various platforms
• Oversee the secretariat support for departmental and hospital working committees to support digital transformation agenda and build communities of practice to share knowledge and best practices
• Lead change management, engagements, and communications with different levels of stakeholders, on issues pertaining to data management, data sharing, and data exploitation.

Job Requirements:

• Degree in Computer Science, Computer Engineering, Computing in Information Systems, Information Management or Management Information Systems or related fields
• At least 5 years of relevant working experience in business data management and governance with experience in developing data strategy
• Experience in handling compliance reviews or overseeing data management / IT systems is preferred
• Experience in data analytics is an added advantage
• Possess strong data and technological knowledge, covering recent topics such as data governance, data policies and data domains.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Title

Maintenance Manager

Occupation

Air-Conditioning / Refrigeration Engineer

Job Description & Requirements

We are hiring Aircon Maintenance Manager.

Job Scope:

• To lead the team in air-con repair & maintainece (commercial & residential).
• To manage the daily schedules of technicians, by efficient planning of every individual teams' daily route.
• Knowledge of air-con system, able to attend to breakdowns and effective handle trouble shooting and repair and provide accurate recommendation for repair / replacement.
• at Least 3 years relevant experience and skills in the air-con industry

Salary From $3,000 to $3,500 per month

Working hours : Monday to Friday from 8.30am to 5.30pm / Saturday from 8.30am to 12.30pm

Manage overall operations and is responsible for effective and successful management of all working staffs. productivity, quality control and safety measures as established and set for Operation Department. Enhance the operational procedure system and gather principle information for reporting to the operation manager of the store. and able o bring hghe sales fo the company

Job Description & Requirements

The Marketing Manager will be responsible for both brand management and digital marketing initiatives, ensuring a balanced focus on enhancing the school's visibility and engagement across multiple channels. This role requires a high level of creativity, attention to detail, and project management skills. Experience with CRM systems like HubSpot, high proficiency in analytics, sales support, social media management, and hands-on experience in running campaigns on Google and Facebook are essential. The role also involves managing and optimizing the marketing budget to ensure cost-effective campaigns. The ideal candidate will be a 360-degree marketing professional, knowledgeable in all facets of marketing.

KEY RESPONSIBILITIES

Brand Management:

• Develop and implement comprehensive branding strategies.
• Ensure brand consistency across all marketing channels and materials.
• Collaborate with internal and external teams to enhance brand visibility and engagement.
• Identify and leverage opportunities to increase brand awareness.
• Manage public relations efforts to maintain a positive brand image.
• Oversee the creation and distribution of promotional materials.
• Plan and execute brand events and sponsorships to enhance brand presence.

Develop Digital Marketing Strategies:

• Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Plan and manage social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.

Content Creation and Management:

• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.

SEO and SEM:

• Plan, execute, and measure experiments and conversion tests.
• Optimize user funnels.
• Collaborate with internal teams to create landing pages and optimize the user experience.

Analytics and Reporting:

• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Instrument conversion points and optimize user funnels.
• Collaborate with agencies and other vendor partners.
• High proficiency in analytics to track and report performance.

Sales Support:

• Provide support to the sales team by generating leads through digital channels.
• Assist in creating sales materials and presentations.

Campaign Management:

• Hands-on experience in running campaigns on Google and Facebook.
• Analyze and optimize campaign performance to achieve key metrics.
• Numbers-oriented approach to evaluate and improve ROI.

Budget Management:

• Develop and monitor marketing budgets.
• Ensure cost-effective allocation of resources and optimize spending to achieve the best results.

CRM and CMS Management:

• Experience with CRM systems like HubSpot is a plus.
• Manage and optimize CMS platforms, preferably WordPress.

JOB REQUIREMENTS

• Bachelor’s / Masters degree in Marketing, Information Technology, or a related field.
• Experience Required: 5 to 8 Years
• Proven working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns.
• Experience in optimizing landing pages and user funnels.
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight,Omniture, WebTrends).
• Working knowledge of ad serving tools.
• Experience in setting up and optimizing PPC campaigns on all major search engines.
• Working knowledge of HTML, CSS, and JavaScript development and constraints.
• Strong analytical skills and data-driven thinking.
• Up-to-date with the latest trends and best practices in online marketing and measurement.
• Experience with CRM systems like HubSpot.
• Proficiency in CMS platforms, especially WordPress.

Key Skills:

• Strong verbal and written communication skills.
• Comprehensive knowledge of all facets of marketing, including brand management and digital marketing.
• Excellent organizational and time management skills.
• Creative and innovative thinking.
• Ability to work in a fast-paced, high-pressure environment.
• Strong project management skills.
• Numbers-oriented approach with a focus on metrics and ROI.
• Ability to manage and optimize budgets effectively.

Working Days: 5.5 days per week

Location: Onsite

Benefits:

- 21 days Annual Leaves per year

- 5 days Emergency leaves per year

- Child Subsidy Scheme: Employee discount – tuition & transport fee for kids studying in GIIS or any of its entities (based on school policy)

- Transport Facility provided across Singapore

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Summary:
The Key Account Manager is responsible for managing relationships with business clients, handling tender process, and helping clients to achieve success with the company’s products or services. You will be focusing on building long-term relationships, driving customer satisfaction, and fostering business growth by maintaining and expanding current accounts.

Key Responsibilities

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with business clients.
• Act as the main point of contact between the company and its B2B clients.
• Understand the client’s needs, business objectives, and industry trends to provide relevant solutions.
• Provide excellent after-sales service, ensuring client satisfaction and retention.

Account Growth & Development:

• Identify growth opportunities within existing accounts to upsell and cross-sell products or services.
• Conduct regular reviews of client accounts to evaluate performance and present new opportunities.
• Proactively seek ways to add value to the client’s business and foster account expansion.

Sales & Revenue Generation:

• Achieve sales targets through account retention and growth.
• Collaborate with sales and marketing teams to develop strategies for acquiring new business within existing accounts.
• Prepare and deliver presentations, proposals, and product demos tailored to client needs.

Negotiation, tender & Contract Management:

• Negotiate contracts, pricing, tender process and service agreements to benefit both the company and the client.
• Manage the renewal process of contracts and ensure timely closure of deals.

Problem Resolution & Support:

• Serve as an advocate for the client, addressing any concerns or challenges they may face.
• Work closely with internal teams (e.g., customer support, product development) to resolve issues and improve service delivery.

Data & Reporting:

• Monitor client account performance and provide regular reports on sales, revenue, and client satisfaction metrics.
• Utilize CRM software to track and manage client interactions and sales pipelines.

Market & Industry Knowledge:

• Stay informed about industry trends, competitive landscape, and product updates to effectively address client needs.
• Provide feedback to internal teams based on client interactions to influence product development and service improvements.

Skills & Qualifications

• 4+ years of experience in account management, sales, or client services in a B2B environment.
• Experience handling tender process
• Experience in collaboration solutions, IoT, or related fields would be highly advantageous
• Ability to understand and communicate complex technical concepts
• Strong ability to negotiate contracts and service agreements.
• Ability to analyze client data and market trends to make informed recommendations.
• Effective problem-solving skills, able to think strategically and manage multiple accounts simultaneously.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status

Roles & Responsibilities

Responsibilities

• Monitor portioning and ensure quality food preparation to control food

• Communicate all inventory and supply needs to Chef.

• Ensure cleanliness of food outlet area; stock and prepare food items as required.

• Monitor cleaning rotation schedule on the daily basis.

• adhere to safety and general procedures

• Assist in the development and delivery of staff training which is consistent with

business needs

• Verify and supervise line staff and that work are prepared for the next day.

• Track and prepare all schedules to maximize productivity and keep labor costs within

budget.

Requirements

• Proven work experience

• Leadership skills

• Ability to remain calm and undertake various tasks

• Excellent time management abilities

• Familiarity with sanitation regulations

We are seeking an experienced Commercial Operations Manager, SEA to manage the wholesale and retail operations including store design planning, to optimize the commercial processes, ensuring operational excellence and successful execution of business strategies. You will play a critical role in optimizing wholesale business, leading a team in driving key initiatives, enhancing efficiency and contributing to the overall growth.  The Ideal candidate will have strong leadership capabilities, analytical skills, extensive experience in wholesale management and a deep understanding of commercial operation within a dynamic business environment.  If you have the passion for driving operational excellence and building strong wholesale partnerships, we invite you to apply.

Job Description:

• Managing the design and coordination of a team of M&E coordinators, Engineers, and BIM modellers.
• Liase with consultants on matters relating to all M&E works.
• Participate in technical meetings and site meetings.
• To assess and resolve any technical or site issues related to M&E drawings and M&E work with consultants and subcontractors
• On-site supervision of work progress
• Maintaining schedules and coordinating the work of subcontractors.
• Assist in finalising accounts of MYE Sub-contractors.

Job Requirements:

• Degree or Diploma in Engineering or Construction related degree
• At least eight (8) years of relevant experience as M&E Manager in large scale projects is an advantage
• Highly motivated, independent, initiative and responsible.
• Great communication and interpersonal skills.

Job Description & Requirements:

Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products. Implements national sales programs by developing field sales action plans.

Sales Manager Job Responsibilities:

• Determines annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products.
• Implements national sales programs by developing field sales action plans.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Completes national sales operational requirements by scheduling and assigning employees; and following up on work results.

Sales Manager Qualifications/Skills:

• Bachelor/ Master Degree in any streams
• 3-10 years’ experience in End to End Management of Retail and Wholesale Food Processing
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• Ability to win the RFP by showcasing the complete success stories of Faasos Food Product knowledge and bring more business
• Ability to lead the team and complete the end to end Infra setup for Food & Beverage Customers
• Ability to provide new strategies and coordinate with the customers on New Food Product Launches
• Expertise in F&B Accounts Management and provide complete setup for customers
• Strong communication skills
• Creating and implementing a sales plan
• Meeting sales goals by monitoring progress
• Analysing sales data

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.

Relationship Management

• Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships
• Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business
• Build yearly business plans incorporating the growth strategies of both foodpanda and our partners
• Conduct data analysis, reporting, operational and invoicing resolutions
• Understand the issues faced by our strategic partners and execute scalable solutions
• Clearly communicate monthly/quarterly initiatives
• Ensure timely and successful delivery of foodpanda’s solutions in line with the partner’s needs and objectives

Sales & Marketing

• Educate partners on the foodpanda marketing suite to grow on the foodpanda platform
• Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools
• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

Operations

• Work with foodpanda’s Commercial and Operations teams to analyse partner operational metrics and pre-empt problem areas
• Utilize data to identify opportunities for growth through operational best practices

Inter-departmental Projects

• As part of a fast-growing and highly agile industry, expect to be given opportunities to participate in the execution of high-impact projects in support of the larger foodpanda business

Come onboard as a Manager, Social Media and play your part in shaping the Marketplace Experience for Singapore.

Summary

Develop and lead the social media strategy to support marketplace experience objectives, enhance customer engagement, and ensure consistent communication aligned with the brand’s voice and service guidelines.

Key Responsibilities:

Strategy & Alignment

• Develop and implement a cohesive social media strategy to enhance customer, vendor, and rider experiences
• Align social media goals with service initiatives to maintain consistency in communication and messaging across all channels

Customer Engagement

• Manage social media interactions by responding to inquiries (where needed), resolving complaints, and fostering positive relationships through meaningful conversations
• Oversee online communities to encourage engagement and maintain a positive brand sentiment
• Work closely and manage performance metrics for the regional customer service team to ensure they are always equipped with adequate knowledge and resources to resolve any concerns that may arise

Monitoring & Insights

• Monitor social media channels for feedback, ensuring prompt responses to issues and queries
• Track and analyze customer sentiment, comments, and feedback to provide actionable insights for improving products, services, and experiences

Crisis Management

• Act as the first point of contact for social media crises or escalations, ensuring timely and effective resolution
• Collaborate with the service teams to handle sensitive or negative interactions appropriately

Collaboration & Integration

• Partner with marketplace experience leadership to refine strategies that enhance customer, vendor, and rider journeys across social platforms
• Integrate social media activities into broader marketplace experience improvement plans for seamless execution

Performance & Reporting

• Analyze social media interactions to identify key touchpoints and create a seamless journey for stakeholders
• Report on key experience metrics and recommend improvements based on social media trends and data insights

A project manager with min. 3 years of relevant experience in electronics, electrical or IOT.

Responsibilities:

• Develop the project plans and define the project scope, goals and deliverables
• Lead the planning and implementation of project
• Plan and schedule project timelines
• Define project tasks and resource requirements
• Manage project budget and resource allocation
• Provide direction and support to project, support and service teams
• Constantly monitor and report on progress of the project to all stakeholders
• Implement and manage project changes and interventions to achieve project outputs
• Provide periodic project evaluations and assessment of results
• Review the quality of the work completed to ensure that it meets the project standards
• Manage the relationship with the client and all stakeholders
• Create and maintain comprehensive project documentation
• Measure project performance and provide timely update to higher management
• Perform any other tasks as assigned by management

Requirements:

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Minimum 3 years working experience in project management with MNC’s or large sized projects
• Excellent written and verbal communication skills with expertise in conflict resolution
• Has experience in IOT and management of IOT/SI projects
• Preferred experience in electrical LV (must be able to read SLD, and understand electrical installation inside buildings)
• Able to handle few projects simultaneously

Benefits

• Excellent compensation commensurate with experience and skill
• Activities to build company culture of camaderie
• Transportation paid by company from home to office, and office to home
• Free lunch in office

ST Nowen Engineering Services Pte. Ltd. operates in the construction industry, focusing on general building contracting and wholesale trade.

ST Nowen Engineering Services Pte. Ltd. is seeking a dynamic and result-oriented Business Development Manager to spearhead its growth and expansion initiatives. The ideal candidate will leverage industry knowledge, strong interpersonal skills, and strategic thinking to build and maintain strong client relationships, identify new business opportunities, and drive the company's success.

Key Roles and Responsibilities

1. Business Development:

· Identify, evaluate, and pursue new business opportunities in the construction and wholesale trade.

· Develop and implement strategies to expand the company's market presence and customer base.

2. Client Relationship Management:

· Build and maintain strong relationships with existing and potential clients.

· Act as the primary point of contact for client inquiries, ensuring timely and satisfactory resolutions.

3. Market Analysis:

· Conduct market research to understand industry trends, competitor activities, and client needs.

· Provide insights and recommendations for market entry strategies and product offerings.

4. Proposal Development:

· Prepare and present business proposals, tenders, and sales pitches tailored to client requirements.

· Collaborate with internal teams to ensure alignment on client solutions and proposals.

5. Team Collaboration:

· Work closely with other departments to ensure seamless execution of projects and services.

· Share feedback from clients to help improve products, services, and processes.

6. Sales and Revenue Growth:

· Set and achieve sales targets and key performance indicators (KPIs).

· Monitor performance metrics and prepare regular reports for senior management.

Job Requirements

1. Qualifications:

· Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

· Relevant certifications are an advantage.

2. Experience:

· Proven experience as a Business Development Manager or in a similar role, preferably in the construction or wholesale trade industries.

· Strong track record of meeting or exceeding sales targets.

3. Skills:

· Excellent negotiation, presentation, and communication skills.

· Strong analytical and strategic thinking abilities.

· Proficiency in using CRM software, MS Office, and other business tools.

4. Other Requirements:

· Strong understanding of construction materials, tools, equipment, and industry trends.

· Ability to travel as required for client meetings and industry events.

· A proactive attitude with the ability to work independently and in a team environment.

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Overseeing all purchasing and stock management

Outline of Career Trial Objectives

The Sales and Operations Manager plays a pivotal role in driving sales growth, streamlining operations, and enhancing overall business efficiency. This position combines strategic sales planning with operational oversight to achieve company objectives, ensuring that both sales targets and operational standards are met. The role requires strong leadership, effective communication, and problem-solving skills to manage sales teams, optimize workflows, and foster client relationships.

Career Trial Activities Plan

Weeks

Details of Activities / Tasks

Week

1

Orientation with Leadership: Attend introductory meetings with leadership to discuss academy mission, values, growth plans, and competitive positioning.- Team Introductions: Meet with each department (e.g., coaching, customer service,marketing) to understand team roles and inter dependencies.- Role Overview: Review job responsibilities, performance KPIs, and discuss reporting expectations with the director.- Sales & Operations Process Review: Get an overview of both sales cycles (from lead generation to enrollment) and operational cycles (from scheduling to customer service).

Week

2

Program Review: Study program offerings (e.g., beginner, intermediate, advanced levels,private vs. group classes), fee structures, and add-on services (e.g., personal coaching).- Coaching Team Insights: Sit in on sessions with the coaching staff to learn about teaching techniques, training plans, and skill progression.- Client Experience Observation: Observe classes to understand the client journey and see programs in action.- Competitor Analysis: Analyze competitors offerings, pricing, and market positioning to articulate the academy unique advantages.

Week

3

Sales Training - Basic: Introduction to sales fundamentals, focusing on prospecting, qualifying leads, and handling initial inquiries. -CRM System Introduction: Start training on the academy’s CRM software, focusing on data entry, lead tracking, and follow-up management. Sales Scripts: Review and practice using sales scripts to address frequently asked questions and present academy programs effectively. Lead Generation Overview: Get an introduction to lead sources and review strategies for converting inquiries into trial bookings.

Week

4

Scheduling & Booking: Learn the end-to-end booking process, from initial inquiry to scheduling classes and confirming attendance. Court & Resource Management: Review the process of managing court bookings, resource allocation, and ensuring optimal usage. Daily Workflow Shadowing: Shadow operations team members to understand client check- ins, payments, class transitions, and feedback collection. Operational Challenges: Identify initial bottlenecks or challenges in the workflow to start thinking about improvement areas.

Week

5

Customer Persona Training: Understand key customer profiles and how to personalize sales approaches to fit each persona.Active Listening and Communication: Participate in training on listening skills, empathy, and positive communication.Role-Playing Exercises: Engage in role-playing to practice conversations with potential and existing clients.Client Feedback Analysis: Review previous client feedback and learn how to address concern and provide personalized solutions.

Week

6

Scheduling Software Training: Gain hands-on training with the academy scheduling software, focusing on class schedules, court assignments, and equipment allocation.-Coaching Resource Coordination: Start coordinating coach schedules, ensuring that all classes are adequately staffed.Resource Planning for Events: Assist in planning resources for special events or tournaments hosted by the academy.- **Problem-Solving Exercises**: Simulate scenarios involving scheduling conflicts, no-shows, or overbooking to develop quick solutions.

Week

7

Advanced Sales Training: Focus on objection-handling, urgency creation, and closing techniques for different client profiles. -Shadow Senior Sales: Work alongside senior sales team members to observe high-stakes client interactions. Mock Sales Pitches: Conduct mock pitches with the team to practice conversion techniques. Follow-Up Strategy Development: Develop personalized follow-up strategies based on client interaction outcomes, setting reminders in the CRM.

Week

8

Promotion Planning: Collaborate with the marketing team on upcoming promotions (e.g., free trial sessions, family packages) and understand the campaign lifecycle. Social Media Insights: Participate in an overview of the academy’s social media strategy, focusing on key platforms and audience engagement. Digital Marketing Basics: Learn the fundamentals of digital marketing and how to monitor campaign results. Campaign Analysis: Review previous campaigns to identify what worked, what didn’t, and how to improve future promotions.

Week

9

Sales Plan Development: Create a monthly sales plan, including targets for new client acquisition, upselling current clients, and client retention strategies. Pipeline Management: Establish a lead pipeline in the CRM and set weekly conversion goals. Sales Metrics and KPI Tracking: Review KPIs with the director and set up a dashboard to track performance against goals. Quarterly Strategy Review: Plan a strategy meeting to discuss quarterly goals, challenges, and adjustments.

Week

10

Bottleneck Analysis: Conduct a thorough review of operational bottlenecks and prioritize areas for improvement. Efficiency Improvement Proposals: Present proposals to streamline scheduling, registration, and resource allocation. Feedback Loop: Set up a feedback loop with coaches, clients, and staff to continuously improve service delivery. Checklist Creation: Create standard operating procedure (SOP) checklists to ensure consistency in daily operations.

Week

11

Retention Analysis: Analyze client data to identify retention trends, key retention drivers, and common reasons for drop-offs. Post-Session Follow-Ups: Implement follow-ups after initial sessions to gather feedback and encourage rebooking. Retention Strategy Development: Develop a strategy for offering loyalty programs, personalized packages, or family membership options. Quality Control Checks: Set up regular quality control measures to ensure client satisfaction with service and program quality.

Week

12

Self-Evaluation: Conduct a self-assessment to identify strengths, challenges, and areas for growth. Director Review: Meet with the director to review performance, achievements, and areas for improvement. Goal Setting for Next Quarter: Establish key sales and operational targets for the next quarter based on current performance. -Roadmap Creation: Create a roadmap that outlines goals, strategies, and a timeline for the next 6 months, including any identified professional development needs.

Job Summary:

At Zeno Exhibition, we aim to create influential, creative, industry leading spatial experiences. Our mission is to deliver extraordinary experiences through simple, user-friendly services and best-in-class execution.

As a Social Media / Marketing manager, you will lead the planning, execution and optimisation of the company’s online/social media marketing efforts. You will take the lead in the promotion of each events and services of the company through Omni social media channels and assets.

The ideal candidate should be well-versed in the concepts surrounding social media and digital marketing and how the Internet can become a strong asset to securing growing revenue. You should be familiar with social media, tech-savvy and intuitive with great ideas to reinforce our marketing campaign. Staying current with social media trends, successful case studies, and learning journeys of competitors and similar businesses will be key to your success in this role.

Roles & Responsibilities

• Assisting in the formulation of strategies to build a lasting social/digital connection with stakeholders
• Planning, monitoring and sustaining the company’s presence on social media through a curated calendar of engaging and compelling social media posts and social media activation
• Leads the identification, formulation and launching of optimized online/social advertisements to increase the company’s brand awareness across digital and social assets.
• Plan and monitor the ongoing company presence on social media (Instagram, Facebook, YouTube, LinkedIn) as well as explore new and ones Baidu, Weibo, WeChat etc.
• Prepare online newsletters, EDMs and promotional emails and organize their distribution through various channels
• Lead internal photography and videography projects and arrangement for sales & marketing
• Other ad-hoc duties as assigned

Requirement:

• Only Singaporean and PR may apply
• Proven working experience of 1-2 years in social media marketing and/or social media management.
• Proven experience in marketing or a related role, preferably in the events/exhibition industry.
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and a good understanding of major marketing channels
• Positive attitude, detail and customer-oriented. Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Excellent verbal and written English language skills
• Diploma in Communications, Marketing, Business, New Media or Public Relations

Responsibilities

• Monitor portioning and ensure quality food preparation to control food
• Communicate all inventory and supply needs to Chef.
• Ensure cleanliness of food outlet area; stock and prepare food items as required.
• Monitor cleaning rotation schedule on the daily basis.
• adhere to safety and general procedures
• Assist in the development and delivery of staff training which is consistent with business needs
• Verify and supervise line staff and that work are prepared for the next day.
• Track and prepare all schedules to maximize productivity and keep labor costs within budget.

Requirements

• Proven work experience
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Familiarity with sanitation regulations

As a Shift/ Assistant Restaurant Manager, you will:

• Manage day-to-day operations independently within budgeted guidelines
• Always delivering high-quality food and beverage products
• Responding efficiently and accurately to feedback and complaints
• Prepare employee schedules and ensure sufficient staffing for all shifts.
• Generating sales and meeting targets through proper execution of marketing strategies
• Hire, train, and retain team members
• Maintain Standards and Standard Operating Procedures for store operations
• Responsible for inventories and stock-taking activities
• Regularly inspect equipment to ensure they are maintained well and in good working order
• Comply with F&B safety and hygiene policies and procedures

We are looking for people who have:

• Min NITEC with 2 years of working experience in the F&B industry as a supervisor or in other industries
• Diligent team player passionate about F&B operation
• Good communication and leadership skills
• Ability to handle multiple tasks
• Working knowledge of MS Words /Excel and Email
• Determined and capable to work under pressure in a fast-paced environment

Benefits

• Annual Leave
• AWS and Various Incentives (T&C will apply)
• Free Duty Meals & Staff Discount
• Medical Benefits
• Insurance Coverage
• Training & Development
• Career Progression
• Long Service Awards