The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience

Job Description

• Execution of the Public Outreach and engagement programme
• Assist in public relation management pertaining to the works
• Shall be responsible for the production of pamphlets and other materials related to the public relations effort.
• Shall be responsible for the compilation and submission of a monthly list of feedback / complaints with indication on the action taken.
• Initiate the public relations programme.
• Dissemination of information during the course or works.
• Draw up the public relation implementations schedule.

Job Requirements

• Min “0” levels or equivalent and good communication and strong interpersonal skills
• Min. 2 yrs work experience
• Possess class 3 driving license
• Have excellent communication skills

Responsibilities:

• Providing excellent wait service to ensure satisfaction.
• Greet customer the before and after.
• Assist customers with seating arrangements.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate..
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
• Handle all restaurant reservations (including big group booking reservations) on a day-to-day basis

Requirements:

• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Have experience working in a restaurant or a hotel background
• Committed to serving food of the highest quality
• Good communication and interpersonal skills.
• Self-motivated, independent yet a good team player.
• Committed and highly dedicated to roles and responsibilities.

Job Responsibilities

• Oversee the Superintendents'offices and Customer Relations (CR) centre
• Manage the CR assistant and office assistant
• Arrange entry pass, accommodation, transport, carpark and meal for customers
• Handle the visitor list, daily planner and Customer Feedback
• Prepare Customer Satisfaction Report
• Monitor inventory and verify invoices of vendors
• Support company events
• Take and collate project photos for publicity purpose

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Bachelor of equivalent in any discipline
• Minimum 2 years of customers relations experience
• Training will be provided

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Yard)

51 Pioneer Sector 1 628437

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Client Relations Manager

Salary: Up to $4,000 + commissions

Location: Midview

Overview

As a Business Development and Client Success Manager, you will drive business growth by identifying market opportunities, developing client acquisition strategies, and pitching to potential partners. This role focuses on proactive client account management, relationship-building, and efficiency. You will work with cross-functional teams to support strategic growth initiatives and consistently exceed targets, directly impacting the company’s growth and long-term goals.

Responsibilities:

• Identify and research opportunities in new and existing markets
• Develop and implement strategies to attract and onboard clients
• Strategically pitch business opportunities to prospective clients
• Establish and maintain strong client relationships
• Proactively manage client accounts with efficiency and attention to detail
• Consistently exceed targets, driving exceptional growth and results
• Engage with cross-functional teams to enhance collaboration and achieve objectives
• Contribute to the development of strategic initiatives and growth plans

Requirements:

• Minimum 3 years of experience in sales-related roles
• Proven track record in corporate sales or account management
• Experience in SaaS sales or relevant industry experience is an advantage
• Well-established client portfolio or network is beneficial
• A positive, resilient attitude is key to this role
• Strong, confident communicator with a dynamic personality
• Proactive and resourceful problem-solver
• Exceptional interpersonal skills with the ability to build strong relationships
• Open to learning, adaptable, and receptive to feedback

Interested applicants may apply, alternatively you may send in your CV to bexlyn.chiu[at]revup-proservices.com

Bexlyn Chiu

R1985241

EA 24C2366

1. JOB DESCRIPTION

Job Title

Guest Relations Executive

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Job Description

• Execution of the Public Outreach and engagement programme
• Assist in public relation management pertaining to the works
• Shall be responsible for the production of pamphlets and other materials related to the public relations effort.
• Shall be responsible for the compilation and submission of a monthly list of feedback / complaints with indication on the action taken.
• Initiate the public relations programme.
• Dissemination of information during the course or works.
• Draw up the public relation implementations schedule.

Job Requirements

• Min “0” levels or equivalent and good communication and strong interpersonal skills
• Min. 2 yrs work experience
• Possess class 3 driving license
• Have excellent communication skills

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is responsible and reliable, honest and truthful, and should possess a keen sense of attention to detail.

Responsibilities

• Dust and polish various surfaces and furniture
• Vacuum, sweep, mop floors and empty trash bins.
• Collaborate with the housekeeping team to complete the daily cleaning schedule.
• Restock cleaning supplies in the hand cart.
• Report any issues that require maintenance.
• Perform any other duties assigned by the superior.

Requirements

• 6 days’ work week, rotating shift.
• Working hours: 8 hours per day

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 18 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Reporting to the Housekeeping Manager, the Housekeeping Attendant will be responsible for ensuring the hotel premises is of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensure all items in the housekeeping checklist are in good order.
• Know the usage of different chemicals & cleaning supplies.
• Able to operate a vacuum cleaner.
• Remove all dirty room service trays & trolleys, cutleries,and crockeries from corridor and guest rooms to the service area.
• Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
• Check and report any missing, damaged items and/or maintenance defects to the Assistant Housekeeper immediately.
• Handle guest laundry request where applicable and be responsible for pick-up and return of the items.
• Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.
• Pack and keep the pantry and service area neat and tidy at all times.
• Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
• Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished as and whenever needed
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

No specific requirements.

SKILLS, ABILITIES & ATTRIBUTES

• Physically fit as the role requires constant movements and lifting of heavy items
• Passion to serve
• Positive service mindset and willing to go the extra mile
• Energetic and cheerful disposition
• Enjoy interacting with people
• Good communications and human relations skills
• Ability to work independently and take initiative
• Good grooming standards and personal presentation
• Flexibility on working days and hours including weekends and public holidays

Main Duties and Responsibilities

We are seeking a Housekeeping Supervisor to be part of the team in Mandai Rainforest Resort by Banyan Tree. The incumbent will be responsible for ensuring that our Resort meets the exceptional standards of cleanliness which is expected of our brand.

Key Responsibilities

• Operations: Oversee and where necessary, undertake the cleaning and maintenance of public areas, including lobbies, hallways, restrooms, meeting rooms, and other common spaces. Such tasks include but are not limited to sanitizing, dusting, cleaning and other related duties.
• Safety and Compliance: As part of the role, you will be responsible for ensuring adherence to all safety procedures and guidelines. This includes internal Resort policies as well as any statutory regulations.
• Supply and Inventory Management: Monitor and manage our inventory of cleaning supplies. You will need to work with the team to ensure that supplies are adequate and to minimize wastage.
• Team Supervision: Supervise, guide and mentor a team housekeeping staff.

Job Requirements

• Professional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing.
• Strong interpersonal, leadership and communication skills.

1. MAIN DUTIES AND RESPONBILITIES

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present in the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverage and event in the outlet.

2. REQUIREMENTS

a. Ability to work during all business hours (including holidays, events & weekends)

b. Ablity to handle multipal tasks.

c. Will initiate activities that promote the cleanliness and appearance of the premise

Location: Tampines One

Working Hours: 5 Days Work Week in between Mon - Sun

Salary: $3000 - $3500

Job Responsibilities:

-Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with the restaurant's seating procedures.

-Be familiar with the menu, promotions, and service procedures.

-Provide full assistance to guests concerning general queries at the restaurant.

-Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.

-To work closely with the Operations / Restaurant Manager, and peers to ensure all guests are greeted properly and escorted to their ready tables.

-Obtain familiarity with restaurant policies and procedures in reference to training, safety, and security.

-To familiarize with the work nature and responsibilities of staff and all the restaurant events.

-Ensure reservation counters are well maintained. Assist manager to keep track of guest history profiles.

Job Requirements:

-At least 1 year of relevant working experience is required for this position.

-Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.

-Positive “can-do” attitude, motivated, passionate, and seeks opportunities to be multi-skilled and trained.

-Good personal grooming & personal presentation

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is responsible and reliable, honest and truthful, and should possess a keen sense of attention to detail.

Responsibilities

• Dust and polish various surfaces and furniture
• Vacuum, sweep, mop floors and empty trash bins.
• Collaborate with the housekeeping team to complete the daily cleaning schedule.
• Restock cleaning supplies in the hand cart.
• Report any issues that require maintenance.
• Perform any other duties assigned by the superior.

Requirements

• 6 days’ work week, rotating shift.
• Working hours: 8 hours per day

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 11 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Responsibilities:

• Manage public relations matter and reach out, engage, educate and liaise with property owners, occupiers and residents on all matters relating to the project
• Manage the team of PRO engaged by the contractors
• Develop, coordinate and supervise the public relation programme for the project

Requirement

• Diploma in Mass Communication or Public Relation
• At least 3 years of relevant experience as a Public Relation Officer in the construction industry
• Able to work independently and in a fast moving environment
• Contract role

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

In joining our Sales/Business Development team, you're not just becoming part of a tour agency; you're entering a realm of innovation, entrepreneurship, and forward-thinking strategies that will leave an indelible mark on the travel industry. If you're ready to embark on a journey where every day brings new challenges and opportunities, this is the work attachment is just for you!

Responsibilities

• Handing of sales enquiries and proposing suitable itinerary for different target audience.
• Assist with generating leads, reaching out to potential clients via Sales Platforms, EDMs and sales outreach campaigns
• Assist in preparation reports, schedules, quotations, tour proposals for customers etc.
• Data entry to ensure all sales records, databases (including CRM software) are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews and at the same time, maintaining strong relationships with clients
• Pitching to clients and liaising with vendors and suppliers on behalf of managers.
• Coordinate with operations team in relation to sales matters and finance team with regards to invoices and payments
• Assist with on- the -ground coordination and tour logistics when required
• Other ad-hoc duties as assigned.

Skills and Experience

• Driven and personable
• Visually presentable and speaks in a pleasant manner
• Excellent communication skills and computer literacy

Responsibilities

• Taking part in brainstorming sessions and suggesting innovative ideas.

• Assisting with the development and distribution of PR materials, including brochures, pamphlets, newsletters, and videos.

• Editing and proofreading social media content, videos, press releases, emails, and other communications about clients that will be sent to the public.

• Assisting with the organization and execution of various media and PR events. Managing PR materials, filing, copying, and performing other clerical tasks.

• Answering phones, responding to emails and inquiries, and performing other administrative tasks.

• Managing calendars and media lists.

• Maintaining the PR database, documenting media coverage, and tracking PR metrics. Developing and maintaining positive relationships with clients, stakeholders, media, and vendors

• Working hours are from 9pm to 5am

Requirements and skills

• Ability to work under pressure

• High standard of organizational and communication skills

• Problem-solving skills, ability to think on your feet

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.
• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

Responsibilities:

• Warmly greet and welcome arriving and departing guests with a smile.
• Assist guests with check-in and check-out processes, ensuring efficiency and accuracy.
• Enroll guests into hotel rewards program.
• Provide detailed information about the hotel and the local community.
• Address and resolve guest issues and concerns in a timely and satisfactory manner.

Requirements:

• Minimum NITEC in hospitality or related
• Excellent communication skills.
• Knowledge of hotel operations and reservation systems is a plus.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work rotating shifts, including weekends and holidays.
• 5 days work week
• Location: Orchard

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R23117478 (Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Job Description

The Role

To answer all calls with professionalism and courtesy.

To provide and deliver assistance and value-added service and ensure provision of the highest quality of friendly, personal and efficient customer service for our guest and visitors.

To support the operations of the Confinement Centre.

Key accountabilities

To meet, greet and provide consultation to Momley’s visitors and customers on our range of products and services.

To close sales and achieve KPIs set by management.

To establish good relationships with customers and their accompanying persons to provide the highest quality of friendly, personal and efficient customer service.

To check guests into the suites and provide an introductory walkabout of the premises

To solicit and attend to customers' feedback effectively and expeditiously, and provide accurate and timely feedback to management on pertinent issues.

Qualifications & Experience

At least GCE 'A' Levels/ Diploma

Prior experience in customer service is preferred

Good interpersonal and communication skills

Cheerful personality and well-groomed, passion in customer servicing

Proficient in English and Mandarin is a must

Ability to communicate in additional dialects would be advantageous.

Responsibilities:

• Ensure day-to-day smooth operations within the warehouse
• Leading a team of logistics assistants on daily warehouse operations
• Logistics and transport arrangement with delivery drivers to ensure on time delivery
• Conduct monthly inventory checks and update the system
• Prepare inventory reports and update management
• Ad hoc duties as assigned

Requirements:

• At least 1 - 2 years of warehouse/ logistics experience
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• To produce high standard of clean rooms and also to ensure that the amenities in the rooms are sufficiently supplied for the convenience and comfort of the guests
• To ensure the overall cleanliness and tidiness of the guestrooms/ public area.
  
• To collect keys for the assigned areas and sign in the key log book.
  
• To ensure that the trolleys are neatly stacked with linen and there are sufficient stock of supplies before starting to make - up rooms.
  
• To be able to prioritize daily job tasks, e.g. which room to clean first.
  
• To ensure that guest rooms and check-out rooms are cleaned as per Housekeeping standard and room supplies completely replenished.
  
• To clean and maintain the maids pantry, service area after every shift daily.
  
• To remove all dirty room service trays & trolleys, cutleries, and crockeries from corridor and guest rooms to the service area.
  
• To make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
  
• To know the various housekeeping amenities used in guest rooms.
  
• To report any maintenance defects to the Housekeeping Office.
  
• To follow rules and regulations of the Hotel & Management.
  
• To keep personal grooming at the highest standard.
  
• To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook.
  
• To perform all duties other than these above which are requested by the hotel management/direct supervisor.

• Allocate daily work and any special assignment to the staff.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• To conduct briefings with the room attendants and ensure they execute the special requests.
• To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• To check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest.
• To ensure that own work and the work of the room attendants supervised, are completed at the end of the shift.
• To organize and assign daily crash programs to ensure the periodic work is carried out to maintain the hotel standard of cleanliness.
• To check the cleanliness and maintenance of the following:

i. Vacant rooms according to reception's report and to check/report of the variance.

ii. Occupied and c/o rooms are cleaned on time and within standard required.

iii. All suites and VIP rooms on floor assignment.

iv. All corridors, stores, pantries, exit doors and cleaning equipment, trolley and etc.

• To ensure that all out-of-order rooms are released as soon as it is ready to Front Office.
• To report all maintenance defects hotel procedures and follow through to rectification.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.