NLCS (Singapore) believes that each employee makes a significant contribution to our success and that contributions should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope but not limit the employee, nor NLCS (Singapore), to only the work identified. It is the expectation of the school that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation. Our School is committed to safeguarding and promoting the welfare of children and young people. The School expects all teaching staff, non-teaching staff and volunteers to share and uphold this commitment.
The successful candidate will have a customer service mindset and a proactive attitude. This person will be an experienced team player who can work well with other departments and key stakeholders and will be quick to learn about the organisation. Our Parent Relations Executive will focus on managing an effective, efficient, and welcoming school Reception, ensuring a positive experience for parents and visitors. Their responsibilities will include, but are not limited to:
Main Responsibilities:
1. Serve as the frontline ambassador and warmly welcome students, parents and staff, ensuring a positive and memorable experience.
2. When called upon, support admissions activities and events, including accompanying students for assessments, conducting tours for prospective families to showcase our school's facilities and offerings and making follow-up calls to families that toured the school.
3. Build rapport with parents and assist the Head of Communications & Parent Relations in collecting feedback, always maintaining a positive attitude and consistently striving for improvement and excellence.
4. Organise onboarding activities for new families, including but not limited to guiding them on the parent portal, organising parent and student lanyards, setting up canteen accounts and addressing enquiries.
5. Manage the Lost and Found department.
6. Maintain the reception area to align with brand expectations.
7. Be responsible for the day-to-day operations of Reception and assist in developing and implementing new procedures to enhance the Reception workflow.
8. Ensure adherence to safeguarding policies, particularly related to missing students and visitors’ access to the School.
9. Manage incoming phone calls, emails, and inquiries, redirecting them to the appropriate departments or staff members. Additionally, update enquiry and feedback information in the Customer Relationship Management (CRM) system to enable the Admissions team to follow up promptly.
10. Maintain up-to-date knowledge about the School and its policies to provide accurate information on curriculum, concept, languages, policy, timings, calendar, facilities, fee structure, classes and events.
11. Ensure that voice messages on the school phone system are updated and accurate.
12. Attend various staff meetings and record minutes.
13. Undertake other Parent Relations projects and administrative tasks as required, including typing, photocopying, and preparing school brochures.
14. Act in accordance with relevant legislation and other guidelines, particularly regarding educational provision, health and safety initiatives and safeguarding and ensuring that all students and staff maintain these standards.
Other Duties:
15. Assist with other parts of the school as required.
16. Any other duties as assigned from time to time.
Safeguarding
17. Abide by the school safeguarding policy and keep abreast of any changes.
Qualifications/Skills
- Diploma and above, with at least 3 years of relevant experience
- Excellent communication skills in order to liaise with stakeholders at all levels
- Ability to prioritise work, multitask and work in a fast-paced environment
- Positive team player, championing the team’s and stakeholders’ needs
- Strong customer service management skills in the education industry or school setting preferred.
- Flexibility to work on some Saturdays when required
