Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is responsible and reliable, honest and truthful, and should possess a keen sense of attention to detail.

Responsibilities

• Dust and polish various surfaces and furniture
• Vacuum, sweep, mop floors and empty trash bins.
• Collaborate with the housekeeping team to complete the daily cleaning schedule.
• Restock cleaning supplies in the hand cart.
• Report any issues that require maintenance.
• Perform any other duties assigned by the superior.

Requirements

• 6 days’ work week, rotating shift.
• Working hours: 8 hours per day

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 11 Jan 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.

The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and is invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Job Description

• Handle guest check-in including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay.
• Handle all front desk cashiering duties.
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Manage the daily gymnasium, sauna, and Residents’ Lounge operations.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Contribute to receive guest feedback forms to meet 20% of all departures.
• Perform other ad-hoc duties as assigned.

Key Qualification

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• You have minimum 2 years working experience.
• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.Job Description

• Handle guest check-in including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay.
• Handle all front desk cashiering duties.
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Manage the daily gymnasium, sauna, and Residents’ Lounge operations.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Contribute to receive guest feedback forms to meet 20% of all departures.
• Perform other ad-hoc duties as assigned.

Key Qualification

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• You have minimum 2 years working experience.
• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage

A motivated Public Relations Officer (PRO) to manage and enhancing the reputation of an organization, fostering positive relationships with the public, media, stakeholders, and clients. They focus on creating and executing communication strategies, responding to public inquiries, and maintaining a positive public image.

As a Site Administrator to manage on-site administrative tasks for project sites, ensuring smooth daily operations and supporting the project team with essential documentation, coordination, and resource management. Their role combines administrative expertise with knowledge of project-specific needs to maintain an organized, efficient, and compliant site environment.

Responsibilities:

• Design and implement comprehensive PR strategies aligned with the organization’s goals, focusing on building and maintaining a positive public image.
• Quickly respond to negative publicity, preparing statements and managing communications to mitigate damage to the organization’s image.
• Prepare reports on PR activities, measuring reach, engagement, and impact to guide future communications efforts.
• Provide administrative support to the office and various departments in the site office.
• Assist in employee onboarding administration activities.
• Assist in foreign workers HR matters including accommodation & transportation arrangement, work injury cases and etc.
• Assist in HR payroll processing together with the HR team.
• Handle incoming calls, emails, and other correspondences.
• Assist in scheduling and coordinating meetings and appointments.
• Prepare and maintain documents, reports, and presentations.
• Manage office supplies and equipment.
• Assist in organizing company events and activities.
• Handle travel arrangements and accommodation bookings.
• Maintain and update databases and filing systems.
• Perform general administrative and clerical tasks.
• Ad hoc duties as assigned.

Requirements:

• Minimum 5 years’ relevant public relations experience.
• Minimum two (2) years of working experience in administrative work at construction site.
• Diploma in Business Administration or related field.
• Proficient in MS Word & Excel

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.

Job Summary

The Guest Relations/Events Supervisor is one who is outgoing, motivated, a team player who can also work independently. The responsibilities includes assisting with the Guest Relations/Events and Sales Assistant Manager in discovering new sales prospects, negotiating deals, and maintaining customer satisfaction for continued business. This role will also include general duties within the Guest Relations Team.

Key Responsibilities

• Respond promptly to new enquiries and follow up with clients to address any questions or concerns.
• Develop proposals that align with both the budgetary constraints of the venue and the preferences of the guests.
• Collaborate with the team to deliver events on time and within budget, even when faced with tight timelines or schedules.
• Ensure guest satisfaction by addressing their needs and concerns throughout the event.
• Issue accurate Event Orders and ensure their prompt distribution to relevant stakeholders.
• Resolve any issues that arise during events quickly and effectively, or provide assistance as needed.
• Build and maintain strong relationships with guests to enhance their experience and encourage repeat business.
• Conduct site visits as required to inspect ongoing arrangements and ensure that the needs of the guests and the event are being met.
• Assist the Guest Relations Team with basic duties if necessary, prioritizing event responsibilities as needed.
• Anticipate guests needs and the provision of flawless, profession and upscale guest service experience.
• Keep the line manager informed of all progress and developments related to events.
• Anticipate guests' needs and provide flawless, professional, and upscale service throughout their experience.
• Assist in menu printing as needed for events.

Requirements

• Minimum Diploma holder.
• Work experience in Hospitality, Customer Service preferred.
• Possess basic knowledge of F&B operations.
• Possess excellent customer service skills with a positive attitude
• Fluent and literate in English for effective communication with stakeholders; bilingual experience preferred.
• Strong team player with a calm demeanour and conflict resolution skills.
• Keen to deliver memorable and meaningful experiences for our guests and the ability to work well under pressure
• Experience in Catering and MICE related events – corporate events, weddings, or equivalent, with a strong network of vendors, industry partners, events companies etc. preferred.
• Adaptive, open-minded and willingness to be flexible.
• Highly organized with meticulous attention to details and ability to multitask with project management skills.
• Passionate about hospitality and lifestyle scenes
• Flexibility to work on weekends/PH/Shift hours.

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set
• Maintain a positive and helpful approach in interactions with all customers
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Minimum A levels/Diploma
• Prior experiences in call centre is highly preferred or customer service experiences
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities:

• Manage public relations matter and reach out, engage, educate and liaise with property owners, occupiers and residents on all matters relating to the project
• Manage the team of PRO engaged by the contractors
• Develop, coordinate and supervise the public relation programme for the project

Requirement

• Diploma in Mass Communication or Public Relation
• At least 3 years of relevant experience as a Public Relation Officer in the construction industry
• Able to work independently and in a fast moving environment
• Contract role

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Deputy Director (International Relations & Outreach Department)

[What the role is]

As Deputy Director, International Relations & Outreach, you will work in close partnership with other divisions within the Meteorological Service Singapore (MSS) and National Environment Agency, government agencies and key partners to advance Singapore’s interests in international meteorology through strategic cooperation and profiling of MSS’, as well as drive the publicity/marketing communications and event management efforts of MSS.

What you will be working on]

The job scope will include but not limited to the following:

• Formulate strategy to shape agenda at multilateral fora and influence outcomes, and improve MSS’ standing in the international meteorological community.
• Oversee MSS’ representation and participation at multilateral fora to ensure alignment with MSS’ strategic interests and track progress in terms of accomplishments and contributions to evaluate MSS’ representation.
• Develop plans to garner support from relevant bodies e.g. ASEAN Member States on initiatives that are of interest to MSS
• Initiate and manage MSS’ public communications initiatives aimed at educating members of the public about the work of MSS
• Supervise the coordination of local, regional and international events e.g. schools visits and regional/ international events hosted by MSS
• Support MSS divisions on the production of publications such as newsletters
• Work with the divisions in MSS to generate multimedia content intended for online platforms e.g. LinkedIn
• Ensure a coherent and consistent communications effort within MSS
• Supervise a team of officers

[What we are looking for]

The job might be for you if you possess the following:

• At least 10 - 12 years of relevant work experience, with 5 years spent in a team leadership position
• Sound understanding of foreign diplomacy, processes and dynamics in bilateral and multilateral settings
• Excellent verbal and written communication skills, with an eye for detail
• Strong planning and organisational skills
• Able to multi-task well and possesses a sense of urgency
• Commitment to a high standard of service delivery
• A good team player

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-CHANGI-METEOROLOGICAL-STATION/Deputy-Director--International-Relations---Outreach-Department-_JR-10000035537

Public Relation Officer

Salary: $2500 - $4000

Working Hours: 830am-530pm (Mon to Fri), 830am-12pm (Sat)

Location: Bukit Batok

Job Description:

• To prepare and disseminate the circulars to notify the residents and stakeholders of the work activities nearby
• To prepare yearly PR plan, PR weekly/monthly engagement reports for submission to Agencies.
• To prepare presentation slides for meetings.
• To organise for internal/external stakeholders for briefing and meeting sessions.
• To attend feedback calls and work closely with operation team to address to the feedbacks.
• To attend weekly and monthly meetings for relevant authorities.
• To coordinate and discuss submission with authorities to get their approval.
• Perform other public relations tasks as assigned by the superior

Requirements:

• 2 years relevant experience
• Min O levels or equivalent

Company Name: Talent Recruitment Pte Ltd
EA License No: 24C2338
EA Personnel Name: Loke Sai Lye (Loke)
EA Personnel No: R24123366
Email: [email protected]
Contact Number: 8805 9869

Job Description

• Basic + Comms up to $10,000