The Wolfgang Violin Studio. A music studio in Central District offers the position of

*Associate Operations

Manager(Front Desk and Customer Relations)*

About Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello.

In-house development and training will be provided for the suitable candidate seeking professional career development opportunities. Required attributes :

Outgoing person who enjoys engaging with customers.

Proficiency in spoken and written English

Adaptability in a fast-paced environment

Benefits include performance and incentive bonus, medical and insurance coverage, annual and sick leaves

Interested candidates, please send your resume to [email protected] complete details at

http://tinyurl.com/Associate-Mgr

As a Brand & Public Relations Associate, you will play a key role in shaping the brand's public image and driving engagement through strategic communication initiatives.

You will be responsible for managing KOL (Key Opinion Leader) outreach initiatives, handling press communications, and crafting compelling marketing angles and content drafts for publications.

WHAT IS NEEDED FROM YOU

• 3 years of experience in PR, communications, or marketing.
• Proven track record of managing KOL outreach initiatives and securing media coverage.
• Strong communication skills, both written and verbal, with the ability to craft compelling narratives, pitches, press releases, and marketing copy.
• Familiarity with social media monitoring tools and analytics platforms.
• Creative thinker with a passion for fashion, trends, storytelling, & copywriting.
• Knowledge of SEO principles & practices, with the ability to optimize content for search engines and drive organic traffic.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
• Bachelor's degree in Public Relations, Communications, Marketing, or related field.

WHAT WILL MAKE YOU STAND OUT

• PR Experience within fashion or lifestyle industry
• Worked in fast-moving SME

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

· Providing impeccable guest service experiences to all dine-in guests

· Ensure guests are properly greeted upon their arrival

· Promptly address guests’ requests, like food allergy

· Actively listen to and resolve complaints

· Ensure special guests like disabled people, elderly and VIPs, receive personalized services

· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

· Promote and upsell our range of products to customers

· Manage guest relations team to ensure we comply with all standards and operating procedures

· Liaise with the guest experience team to provide an overall comfortable guest experience

· Analyze customer feedback from various channels and suggest ways to improve ratings and guests’ experience

· Establish friendly relationships with regular customers

· Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes

· Abide to Bacha Coffee’s policies and standards whenever addressing any customers’ feedback

Requirements:

· Proven work experience as a Guest Relations Manager or similar role

· Understanding of all best practices and relevant laws

· Great proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· Leadership skills along with the ability to motivate a team into high performance

· Ability to work flexible hours

· Strong sense of responsibility and a professional presentation

Location : Jurong East / Ang Mo Kio

Responsibilities:

• Provide strategic direction and Lead business development activities in the Public Sector
• Plan and implement policies and strategies to grow the local market
• Conduct market research and analysis of business opportunities and develop projects for new marketing initiatives
• Collaborate other departments on local projects and developments
• Communicate with government regulatory bodies to ensure compliance
• Identify and evaluate products, services, or companies for potential distribution, mergers, acquisitions, or joint ventures in the local market

Requirements

• Knowledge in Accountancy, Business Administration, or equivalent
• Experienced in financial reporting and analysis would be advantage
• Proficient in software tools and financial modeling experience would be an advantage
• Familiar with or extensive network with government agencies

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh Diploma holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Able to work on Saturdays

Location

Upper Thomson

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,500.00 per month

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Influence our brand’s public image and engage with diverse audiences through innovative communication strategies.

In this dynamic role, you will be at the forefront of our KOL (Key Opinion Leader) outreach initiatives, forging meaningful connections and amplifying our voice in the industry. You will craft compelling press communications and develop engaging marketing angles that resonate with our target audience. Your creativity will be put to the test as you draft impactful content for publications that not only inform but inspire.If you’re ready to elevate your career in a fast-paced, collaborative environment, we want to hear from you.

Qualifications

• Bachelor's degree in Public Relations, Communications, Marketing, or a related field.

• 2+ years of experience in PR, communications, or marketing, preferably within the fashion or lifestyle industry.

• Strong communication skills, both written and verbal, with the ability to craft compelling narratives, pitches, press releases, and marketing copy.

• Proven track record of managing KOL outreach initiatives and securing media coverage.

• Familiarity with social media monitoring tools and analytics platforms.

• Creative thinker with a passion for fashion, trends, storytelling, and copywriting.

• Knowledge of SEO principles and practices, with the ability to optimize content for search engines and drive organic traffic.

• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

A motivated Public Relations Officer (PRO) to manage and enhancing the reputation of an organization, fostering positive relationships with the public, media, stakeholders, and clients. They focus on creating and executing communication strategies, responding to public inquiries, and maintaining a positive public image.

As a Site Administrator to manage on-site administrative tasks for project sites, ensuring smooth daily operations and supporting the project team with essential documentation, coordination, and resource management. Their role combines administrative expertise with knowledge of project-specific needs to maintain an organized, efficient, and compliant site environment.

Responsibilities:

• Design and implement comprehensive PR strategies aligned with the organization’s goals, focusing on building and maintaining a positive public image.
• Quickly respond to negative publicity, preparing statements and managing communications to mitigate damage to the organization’s image.
• Prepare reports on PR activities, measuring reach, engagement, and impact to guide future communications efforts.
• Provide administrative support to the office and various departments in the site office.
• Assist in employee onboarding administration activities.
• Assist in foreign workers HR matters including accommodation & transportation arrangement, work injury cases and etc.
• Assist in HR payroll processing together with the HR team.
• Handle incoming calls, emails, and other correspondences.
• Assist in scheduling and coordinating meetings and appointments.
• Prepare and maintain documents, reports, and presentations.
• Manage office supplies and equipment.
• Assist in organizing company events and activities.
• Handle travel arrangements and accommodation bookings.
• Maintain and update databases and filing systems.
• Perform general administrative and clerical tasks.
• Ad hoc duties as assigned.

Requirements:

• Minimum 5 years’ relevant public relations experience.
• Minimum two (2) years of working experience in administrative work at construction site.
• Diploma in Business Administration or related field.
• Proficient in MS Word & Excel

Job Scopes

- Handle enquiries and public feedback pertaining to the project site activities & environment

- Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

- Ensuring good rapport and maintaining positive relationship with theresidents to work closely with the relevant parties, such as Consultants and government authorities etc. and take proactive measures in mitigating

complaints due to construction activities on site

- Conduct regular visits to residents/tenants affected by the works togather feedback and keep them posted of work schedule changes

Requirements

- Diploma/Certificate in Communications/in Customer Relation or relevant discipline

- Excellent people management & interpersonal skills

- Ability to prioritize, plan, organize and execute tasks effectively

- Other ad-hoc duties as assigned

Interested candidates kindly email updated resume to [email protected]

Vell Ng (R1108110)

Position Overview

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Accommodate and expedite all requests in congenial manner
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
• Handle guest complaints by following the procedures and ensuring complete guest satisfaction
• Maintain all equipment at the Living Room to ensure they are in good working order
• Executing Resort Programmes
• Promote positive relations with all individuals who come in contact
• Maintain confidentiality of all guest information and pertinent hotel data
• Work cohesively with other departments and co-workers as part of a team
• Analyse and resolve problems while exercising good judgment
• Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 2 years’ experience working in a luxury brand hotel
• Excellent judgment, attention to detail and ability to handle confidential information

The client is the world leading semiconductor company from USA. It is ranked as one of the “Top Best Places to Work in Singapore”. Below position is open urgently.

Position: In-House Recruiter (University Relations & Campus Hiring)

Role: 12 months contract (Renewable)

Location: Woodlands

Working Hours: Monday to Friday 8am to 5.30pm

Responsibilities:

As a recruiter, you will execute University and Colleges Relations strategy and program administration in Singapore that will include:

• Strategic university/college engagement
• Build and maintain relations with key partners
• Organization promotion and program marketing
• Analyze, plan, recruit, hire, onboard and convert top intern talent as early talent identification and pipelining
• Partner with People organization and Business leaders to align, design and deliver differentiated engagement and hiring programs for interns and graduates
• Collaborate with Recruiting and engage with Global University Program community to understand current and future workforce requirements
• Engage and participate in global recruiting community on exchanging successful methodologies for university relations
• Provide data, metrics, reporting and subject matter expertise to multiple partners
• Track results of the University Relations Council and Recruiting Campus Partners

Requirements:

• Bachelor’s degree with proven experience in program, project, or event management.
• Good experience and/or knowledge in building and strengthening relationships with key partners and stakeholders as you will be doing so with key university, college, associations, and industry partners, ranging from, but not limited to, career services, faculty & corporate relations.
• Good understanding of inclusive recruitment methodologies along with knowledge in recruiting and sourcing skills.
• Possess a strong ability to analyze data sets and create actions plans to address potential gaps, with the ability to build relationships and work with different types and levels of partners, including senior business leaders.
• Experience in crafting and delivering communication materials and representing a corporate brand for the purpose of developing positive relationships with both internal and external partners will be highly advantageous.

Interested candidates, please send your resume to [email protected] with the subject of “In-house Recruiter”. Thank you.

This is a full-time hybrid role for an Analyst - Investor Relations at GEM COMM in Singapore, with flexibility for some remote work. The Analyst - Investor Relations will maintain strong relationships with existing clients, investors and stakeholders, conducting market and company analysis, and leading communication efforts for external audiences. As Analyst - Investor Relations will also support the development of integrated communication strategies and collaborate with internal teams to generate effective deliverables.

Qualifications

• Bachelor's degree in Finance, Communications, Business Administration, Marketing, or a related field.
• 3-5 years of experience in finance, investor relations, communications, or related fields.
• Mature understanding of businesses and of the collaboration needed to succeed in networking.
• Strong analytical and strategic thinking capabilities with a solid understanding of capital markets and the latest trends in investor relations.
• Excellent communication and interpersonal skills with the ability to build strong relationships with various stakeholders and communicate complex ideas effectively.
• Experience working with senior-level executives, including C-suites and Board of Directors, is preferred.
• Self-starter with high professionalism, initiative, and the ability to work under pressure and tight deadlines.
• Fluency in English and one other Asian language is preferred.
• Knowledge of digital media analysis tools and software is a plus.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.

Desired Skills and Experience

CRM, Press Releases, Microsoft PowerPoint & Excel, Digital Media, Announcements, Interpersonal Skills, Fundraising, Investments, Venture Capital, Private Equity, Administration, Capital Markets, Networking, Investor Relations

Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being involved in a variety of key business functions and collaborating with different teams!

If thinking about these puts a smile on your face, you may be the next Customer Relations Associate we’re looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are on the lookout for our next Customer Relations Associate who enjoys helping customers and is unafraid of learning new things.

If you like the prospects of working in a close-knit team, leveraging tech to work hyper-efficiently while tackling challenges head-on, we’d love to have you on our team!

[Your Growth]

As our Customer Relations Associate, you will have the opportunity to:

• Receive structured mentorship and training to gain the skills you need to excel in the role.
• Develop a strong understanding of our products and operations through inter-departmental functions and interactions.
• Join our vibrant, close-knit Customer Care team that is the pillar of The Pique Lab: Our Customer Care team members are known for delivering an exceptional customer service experience across different platforms to our customers.

[Your Role]

As the first point of contact for our customers, you’ll be responsible for the following tasks:

• Deliver a pleasant walk-in experience by attending to enquiries professionally: You’ll greet our customers warmly & see how we can best help our customers with their challenges. This will include guiding them to the correct centre or classroom and helping them understand which course best suits their learning needs!
• Develop strong product knowledge to make appropriate recommendations to our customers: You’ll learn to communicate the key takeaways of each course to our customers. Don’t worry: you’re not expected to hard-sell our programmes & hit any sales targets.
• Assist with critical operational activities: You’ll be the bridge between different teams to ensure daily operations run smoothly. This will include reaching out to parents/students for issues onsite and online, troubleshooting technical difficulties during online classes, and ensuring accurate, timely delivery of learning materials.
• Manage essential administrative tasks: You’ll be a strong support to our back-end operations such as receiving courier deliveries, supporting data entry & attendance-related matters, and ensuring that our pantries are always well-stocked!

[You, Our Ideal Customer Relations Associate]

[Education]

A Diploma or equivalent from a local Polytechnic. It's a plus if you hold a Diploma in Communications, Business Management or Hospitality Management.

[Skills & Experience]

• Strong Communication Skills: You should be able to communicate effectively in written and spoken English. (We don’t need you to speak in Queen’s English. As long as your grammar is accurate and you cen express yourself clearly, that's what matters.)
• Patience & Understanding: Engaging with customers with diverse expectations is part & parcel of this role. Every one of our customers has unique needs so we're looking to work with someone who is able to adapt & manage their requests effectively.
• [BONUS] Prior Customer Service Experience: It's a bonus if you have prior experience managing a front desk in an education, medical, fitness, retail or hospitality environment.

[Traits]

• Organised & Detail-Oriented: You’re able to handle multiple tasks with accuracy and attention to detail.
• Team Player Mentality: You’re always ready to lend a helping hand to our team members and customers.

[Your Welfare]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration:Junior Associates: S$2.8K to S$3K/month, Senior Associates: S$3K to S$3.5K/month
   Based on our assessment of your attitude & aptitude, along with any relevant skills & experience that you can bring to the table
3. Annual Performance Bonus (… up to 3 months bonus for outstanding performers!)
4. Career Progression Opportunities
5. Medical, Dental & Vision Benefits
6. Technology Benefits
7. Up to 16 Days of Paid Vacation Leaves
8. Paid Birthday Leave
9. Paid Marriage Leaves
10. Paid Compassionate Leaves
11. Time-Off From Work For Errands
12. Wellness Breaks
13. Fully-Stocked Pantry
14. Free Meals on selected school holidays & weekends
15. Company Socials (On top of team socials!)
16. Fruity Fridays Care Packages

[Work Information]

• Office Location: 1 Selegie Road, #07-01, GR.iD, Singapore 188306 (Nearest MRT: DT21: Bencoolen MRT & CC1/NE6/NS24: Dhoby Ghaut MRT)
• Attire: Business Casual
• Working Arrangement: Onsite
• Work Days: 5-day Work Week, 40-Hour Workweek
• Types of Work Schedules:
  Work Schedule A (4 weekdays and 1 weekend), from S$2.8K onwards
• 2 Weekdays: 12PM to 7PM
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  1 Weekend: 8AM to 7PM (includes 1-hour lunch break)
  
  Work Schedule B (3 weekdays and 2 weekends), from S$3.0K onwards*
• 1 Weekday: 10AM to 7PM (includes 1-hour lunch break)
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  2 Weekends: 8AM to 5PM & 10AM to 7PM (includes 1-hour lunch break)
  

*As our operational demands are higher during the weekends, we greatly appreciate your availability and commitment to working on both Saturdays and Sundays. We offer the opportunity for additional compensation of up to S$200 per month for individuals who can commit to Work Schedule B on a long-term basis.

· Handle and resolve all Public Relations issues relating to the project;

· Manned PR Hotline;

· Respond and attend to public feedbacks and enquires;

· Facilitate joint inspections and meetings with stakeholders;

· Engage with Neighbourhood Committees, managing agents and council

committee to update on construction progress;

· Attend and prepare materials for stakeholders’ dialogue sessions with

Advisers;

· Produce meeting minutes;

· Liaise with stakeholders on upcoming activities that may impact them;

· Develop and produce bi-annual newsletter on project updates;

· Facilitate celebration with stakeholders during festive seasons such as

distributing mandarin oranges during Chinese New Year;

· Organised project events such as office warming party;

· Maintain stakeholder records

· Established and bult rapport with stakeholders;

Responsibilities:

· Participate in external engagement efforts with industry stakeholders, unions, and government bodies to promote bipartite and tripartite relationships.

· Address labor disputes and participate in mediation processes.

· Stay updated on trends in maritime industry, industrial relations and employment laws.

· Collaborate with internal departments to align industrial relations strategies with the organisation’s broader objectives.

· Prepare reports, presentations, and communication materials related to external relations.

· Travel when necessary for overseas assignments.

· Other duties that the role may require.

Qualifications:

· Education: Minimum Diploma in any field

Knowledge and Skills:

· Strong understanding of Singapore’s employment laws and labor relations frameworks.

· Excellent interpersonal, negotiation, and conflict-resolution skills.

· Strong problem-solving skills, including the ability to collect and analyze relevant data.

· Strong communication and interpersonal skills.

· Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.

· Proficiency in MS Office and CRM systems.

· Adapt to working in a fast-paced environment.

Location: Singapore/ Chinatown/Outram Park

Location : Jurong East / Ang Mo Kio

Responsibilities:

• Provide strategic direction and Lead business development activities in the Public Sector
• Plan and implement policies and strategies to grow the local market
• Conduct market research and analysis of business opportunities and develop projects for new marketing initiatives
• Collaborate other departments on local projects and developments
• Communicate with government regulatory bodies to ensure compliance
• Identify and evaluate products, services, or companies for potential distribution, mergers, acquisitions, or joint ventures in the local market

Requirements

• Knowledge in Accountancy, Business Administration, or equivalent
• Experienced in financial reporting and analysis would be advantage
• Proficient in software tools and financial modeling experience would be an advantage
• Familiar with or extensive network with government agencies

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview:

• Manage customer escalations and complaints received by CEO Office, Senior Management, regulatory bodies such as MAS, ABS, FIDReC etc on service issues, identify opportunities and propose ideas/needs for process improvements and coaching
• Responsible for end to end management and the governance of customer service issues, including investigation, listening and understanding customer’s needs, proposing solutions/alternatives to customer issues, identifying process improvements or coaching needs and to lead and render guidance to customer relations managers and L2 escalations specialists.

Key Responsibilities:

• To achieve individual/team goals and targets
• To adhere to professional standards of behaviour and conduct in dealing with internal and external customers
• To proactively identify opportunities to improve the customer experience
• To share areas of improvement with CSOs and TMs to address any gaps in service delivery.
• To share areas of improvement with product managers and technical/product governance team as part of continuous process/product improvement.
• To review the calls of customers with the CSOs to identify gaps.
• To be flexible in work deployment and projects when business needs arise
• To ensure usage of joyful yet professional language to create an approachable experience in social media platforms
• Serve as DBS's brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each response
• Collaborate with GSMC to streamline response to posts
• To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery.

Requirements:

• Min 5 years of frontline customer service experience.
• Ability to clearly understand customers’ needs and provide appropriate solutions accordingly
• Excellent written & verbal communication skills, ability to communicate with people of all levels
• Ability to communicate various changes in processes and promotions if any
• Ability to correspond to customers professionally
• Strong customer relations skills
• Ability to empathise and understand customer perspective
• Strong case resolution skills-ability to complete promised action/follow-up to ensure customer’s needs are addressed
• Collaborate with colleagues and work as part of a team
• Ability to adapt to changes in terms of product, process and systems

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

• Provide support to the Department Head of Investor Relations and Capital Markets.
• Co-ordinate communications activities and programmes to investors, analysts and other stakeholders.
• Support the day-to day operations of the REIT investor relations and capital markets function - including maintenance of the company website content, social media marketing, quarterly reporting, regular analyst and media briefings, non-deal roadshow, site visit preparations etc.
• Conduct market research and provide investor feedback to the Company’s management.
• Maintain customer relationship management system, monitor share price and volume movement, provide capital market updates and research works.
• Assist in preparing AGMs, EGMs, factsheet, annual report, sustainability report, presentations, press releases, bilingual translation (English – Chinese) on various documents.
• Coordinate AGM matters, including venue booking, coordination with AGM vendor, AGM presentation slides and scripts and post AGM publications.
• Any other duties assigned.

Requirements:

• A degree in Finance, Business, Real Estate or equivalent from an established university
• 1 - 5 years of relevant industry experience will be preferred (ideally from REIT/ IR / Capital Markets / Investment Banking / Research / Corporate Advisory function).
• Strong proficiency in written and spoken English & Chinese languages
• Analytical skill, detail oriented and rigorous work ethic striving for excellence in a fast pace environment
• Collaborative team player with strong communication and interpersonal skills.
• Proficient in excel spreadsheets and PowerPoint
• Familiar with marketing on mainstream social media platforms
• Enjoy and able to connect with people from different walks of life

Red Dot Penguins is hiring a friendly and proactive Guest Relations Officer who is committed to join us on a long-term basis. We have a few centres in Singapore, and if you are available to work a few hours during the weekends, WE WANT YOU!

Requirements:

• Strong interest in customer service and relationship-building
• Good communication and interpersonal skills
• Strong command of spoken and written English
• Pleasant personality
• Friendly and approachable
• Reliable and committed individual
• Able to commit on Weekends
• At least 1 year of relevant experience
• Prior experience in the hospitality or customer service industry would be an added advantage

Working location and hours:

YMCA @ OneOrchard (nearest MRT: Dhoby Ghaut)

Fri PM: 3.30pm to 6.30pm

Sat AM: 8am to 11.15am

Sun PM: 2.30pm to 6.30pm

SAAC (nearest MRT: Siglap)

Sat PM: 2.30pm to 6.30pm

Sun PM: 1.45pm to 6.30pm

Sports Lifestyle Centre (Location: Bukit Merah Central)

Sat AM: 8.30am to 11.45am

Sat PM: 2.30pm to 5.45pm

Sun AM: 8.30am to 11.30am

Salary: $15 per hour (During training, $10 per hour)

Red Dot Penguins welcome you to join our team.

If you are interested to apply, click Apply Now. Kindly indicate your preferred locations and sessions. We will contact you if you are shortlisted for interview.

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
• Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
• Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
• Make reservations via phone or email and promptly respond to guest inquiries
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Maintain guest profiles and history, noting special occasions and requests
• Escort guests to their table and provide recommendation and information proactively
• Upsell special promotions and events to guests
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1 year of relevant experience
• Well-groomed, clean, and professional appearance
• strong customer service skills with a passion for creating memorable experiences
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Public Relationship Executive

Salary: $3300 - $3700

Working Days: Monday - Friday (8.30 am - 6.00 pm)

Working Location: Ang Mo Kio

Reporting to the Public Relations Manager, your job responsibilities include but not limited to the following:

• Assist in conducting market research to identify industry trends and target market characteristics.
• Prepare and develop corporate materials such as management reports, daily media monitoring reports and social media analysis reports.
• Assist with media plans, working closely with internal and external stakeholders. This includes active pitching to media and publications, preparation of materials including speeches, talking points, news releases, and videos.
• Drive publication process from editorial planning, interviewing, writing, photo-taking to proofreading, production and management of the Town Council’s publications, working closely with internal and external stakeholders to develop engaging and public educational content to expand the reach of publications.
• Manage and support on-site event activities and post-event follow-up.
• Assist in planning of Corporate Social Responsibility (CSR) programmes and sustainability efforts.
• Prepare write-ups for website content, estate improvement works booklet, compliments received, internal newsletters, etc.
• Coordinate and facilitate the timely print, delivery and distribution of publicity collaterals such as banners and newsletters.

Requirements:

• Diploma / Degree in Mass Communications / Media / Marketing or other equivalent educational qualifications
• Experience in media relations and communications
• Knowledge of design and editing software (i.e. Canva / Photoshop / Illustrator / InDesign / Premiere Pro / iMovie, photography and videography
• Good understanding of social media platforms (Facebook, Instagram, Telegram, YouTube, etc.), media trends and current affairs
• Good knowledge in sustainability & green practices is a plus

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Public Relationship Executive

(Facilities Management)

• Working Location: Ang Mo Kio
• Working days: 8.30 am -6.00 pm (Mon-Fri)
• Salary: S$ 3,300 - 3,700

Requirements:

• Diploma / Degree in Mass Communications / Media / Marketing or other equivalent educational qualifications
• Minimum 2 to 3 years of relevant experience
• Experience in media relations and communications
• Knowledge of design and editing software (i.e. Canva / Photoshop / Illustrator / InDesign / Premiere Pro / iMovie, photography and videography
• Good understanding of social media platforms (Facebook, Instagram, Telegram, YouTube, etc.), media trends and current affairs
• Good knowledge in sustainability & green practices is a plus

Reporting to the Public Relations Manager, your job responsibilities include but not limited to the following:

• Assist in conducting market research to identify industry trends and target market characteristics.
  Prepare and develop corporate materials such as management reports, daily media monitoring reports and social media analysis reports.
• Assist with media plans, working closely with internal and external stakeholders. This includes active pitching to media and publications, preparation of materials including speeches, talking points, news releases, and videos.
• Drive publication process from editorial planning, interviewing, writing, photo-taking to proofreading, production and management of the Town Council’s publications, working closely with internal and external stakeholders to develop engaging and public educational content to expand the reach of publications.
• Manage and support on-site event activities and post-event follow-up.
• Assist in planning of Corporate Social Responsibility (CSR) programmes and sustainability efforts.
• Prepare write-ups for website content, estate improvement works booklet, compliments received, internal newsletters, etc.
• Coordinate and facilitate the timely print, delivery and distribution of publicity collaterals such as banners and newsletters.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279