Job Summary

The job holder (2-year contract) reports to the Deputy Director and is responsible for the execution of programmes and initiatives under the School Ready, Growth Group to meet the organisation’s target by working closely with various stakeholders. Key areas of the role:

• Engaging community stakeholders to build and deepen support to achieve greater impact among the children and parents served by the organisation and partner agencies.
• Engaging families who require additional support and connecting them to national initiatives/programmes.
• Develop and administer programmes for the targeted Malay/Muslim parents as well as children in response to meeting the needs of the community.

The job holder is expected to work from 8:30 am to 6:00 pm on weekdays. The job holder is largely expected to work in an office environment. On occasion, the jobholder may need to work outside official hours on weekends to support the running of programmes/events.

Key Responsibility Areas

Knowledge and Research

1) Conduct a periodic environmental scan to keep abreast of what’s happening in the education landscape for trend and programme analysis.

2) Provide insights and expertise concerning relevant issues.

3) Research/scan for new programmes and developments in relevant areas.

4) Adapt existing programmes as required.

5) Research training options for professional development.

6) Curate and create content in support of programme design.

Strategic and Partnership Management

1) Lead Engagements and strengthen partnerships with key stakeholders

2) Identify platforms/opportunities for engagement of partners.

3) Track learning needs and coordinate educational support for families.

Programme and Event Management

1) Plan and implement programmes and events

2) Lead the organisation of resources, and conduct marketing and outreach to potential participants.

3) Engage families and connect them to national initiatives/programmes.

4) Evaluate the effectiveness of programmes through the collection and analysis of feedback

5) Prepare scripts/ texts for communication and publicity materials.

Data Evaluation & Implementation

1) Collect and analyse information and data for reports including annual reports, Committee of Supply debate, etc.

2) Mine and synthesize data from multiple sources for programme evaluation by using a suitable evaluation framework (such as RE-AIM)

3) Track outcomes, conduct a review of programmes identify gaps to refine programmes/services and recommend next steps.

Financial Planning and Management

1) Assist in the department’s forecasting and budgeting activities.

2) Implement budget plans to manage resource allocations to the department’s programmes

3) Ensure the financial procedures are adhered to in the appropriate sourcing and procurement methods and engagement of services and providers.

4) Monitor budget outcomes to ensure proper utilisation in accordance with financial procedures

5) Oversee funds and payments in accordance with financial procedures

Requirements

• At least 2-3 years of relevant working experience in the early childhood or social service sector.
• A degree in Early Childhood, Psychology or a related discipline is preferred.
• Able to work independently and in teams.
• Confident and has a good working attitude.
• Good written and verbal communication skills.
• Excellent organisational and time management skills with the ability to work with various stakeholders in a fast-paced environment.
• Strong IT literacy and ability to work proficiently with Microsoft Word, Excel and PowerPoint.

Job Summary

The Officer (2-year contract) supports the organisation in implementing effective organisational development initiatives such as strategic planning, knowledge and data management, and governance practices.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on

weekdays. He/she is largely expected to work in an indoor environment, although he/she may be required to travel out of the office to attend events and meetings.

Key Responsibility Areas

Strategic Planning and Management

• Manage the strategic planning for the organisation
• Support the exploration, development and implementation of initiatives towards organisational excellence
• Manage the introduction and sustained use of techniques and methods which support an outcome-based approach to performance

Knowledge Management

• Facilitate the integration of information, knowledge, systems, and processes across the organisation
• Champion a knowledge-sharing culture within the organisation
• Support the Corporate Secretariat for internal management meetings

Compliance and Risk Management

• Manager governance and risk management policies and procedures within the organisation

Requirements

• At least 3 years of experience in organisational development preferred
• Degree in Business Administration, Business Management, or other relevant disciplines
• Strong interpersonal skills and ability to manage stakeholders across different levels
• Strong project management and time management skills
• Sound decision-making and problem-solving skills
• Resourceful and takes initiative to effect change

Responsibilities

• Plan, implement and manage public relations programs

• Determine KPIs for PR department

• Measure and provide reports on each PR campaign

• Build long-term relationships with all relevant stakeholders and client

• Monitor corporate image frequently and ensure it is in compliance with company brand

• Develop and implement crisis communications advice and media strategy, as needed

• Working hours are from 9pm to 5am

Requirements and skills

• Ability to work under pressure

• High standard of organizational and communication skills

• Must have existing and active connections with Vietnam

• Problem-solving skills, ability to think on your feet

• Travelling to Vietnam is required

• Assist with duties at the following Duty Posts:

1. ­ Security Control Room Duty;
2. ­ Lobby Duty;
3. ­ Loading Bay;
4. ­ Patrolling or Observation Duty;
5. ­ Back of House;
6. Or at any position where operations in Security field will benefit

• Ensure that all security systems function smoothly. Initiate immediate corrective action when fault is detected
• Assist Management, employees and guests in every way that is consistent with the protection and prevention objectives
• Coordinate with various departments and government agencies on routine matters and during emergency
• Monitor back of house areas with particular attention to unauthorized entry and exit points
• Maintains records in respective Log Books for future reference
• Keep Manager or Crisis Management Team informed on the latest development of situation in a crisis
• Conduct inventory on keys, passes, walkie-talkies, pagers and all other accountable stock
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be contacted.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Choa Chu Kang)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies