Responsibilities:

- Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties.

- Attend to walk-in patients and answer phone enquiries.

- Perform chaperon activities and assist in explaining the procedures to patients.

- Support doctors in language translation when needed.

- Proper maintenance of patients’ records and keeping count of drug inventory.

- Ensure proper maintenance of clinic facility for cleanliness and positive image.

- Strict adherence to SOPs and perform routine checks/audits within the clinic.

- Responsible for daily operations matters and it includes collating & compiling patient management indicators.

- Support in the submission of medical reports and claims (TPA/CHAS/Medisave).

- Assist in coverage of other facilities when required due to lack of manpower.

- Uniform (Company polo-tee) will be provided.

- Annual Wage Supplement and Variable Bonus for eligible employees.

- Good career development (healthcare services).

Requirements:

- Minimum GCE ‘N’ Level, 'O' Level, ITE, Higher NITEC or Diploma Holders.

- No prior healthcare experience is required as training will be provided (entry-level).

- Relevant work experience as Clinic Assistant will be an added advantage.

- Basic IT knowledge and computer literacy.

- Must be service-oriented.

- Enjoy working and interacting with diverse groups of professionals/personnel.

- Ability to speak multiple languages is an added advantage.

- Comfortable with working independently or in a team.

- High adapability and good multi-tasking skill in a fast-paced environment.

- Deployment to various Parkway Shenton clinics across Singapore.

- Able to work 44 hours a week, including weekends and public holidays.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary : $3500 - $4,000 + Commission
Working hours: 5.5 work week (Shifts Arrangement)
Weekdays 11AM – 7PM
Weekends 12PM-6PM
Work Location: Chinatown

Job Responsibilities:

• Timely processing of bilateral and syndication loans drawdown, rollover, rate fixing, billing, repayment and facility fees collection.
• Support remittance and deposits placement functions.
• Perform AML screening as well as pre & post transactional handling.
• Timely and proper response to internal/external stakeholder’s inquiries and on matters relating to the services provided by the Branch.
• Maintain proper record of all loan files.
• Perform daily reconciliation, audit confirmation, management, and regulatory reporting.

Job Requirements

• Diploma holder in relevant industry
• With at least 5 years of relevant working experience in Loan Operations/ Credit Administration
• Knowledge of AML & Terrorist Financing as well as Operational Risk issues.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

POSITION SUMMARY

The HSE Officer is responsible for the management and integration of a coordinated and standardized HSE

management system within Intertek. The role will assists in the improvement of HSE performance of

Intertek.

ROLES & RESPONSIBILITIES

• Promotes Safety culture in the workplace.
• Responsible for the preparation, compilation and maintenance of safety manuals to ensure compliance with safety regulatory standards that meets the Company’s HSE policy and objectives.
• Responsible for ensuring the Safety Management System is maintained and properly followed to comply with internal, customer, and regulatory requirements, and that it meets the Company’s HSE policy objectives.
• Continuous review of the HSE Manual and its’ implementation.
• Promotes good HSE practices and ensures these practices are in place and safety regulations followed.
• Conducts investigation of accidents and near miss incidents reported.
• Organizes and conducts HSE training plans.
• Intervenes in unsafe activities or operations.

QUALIFICATIONS & SKILLS REQUIREMENTS

• Registered Safety officer (RSO) with MOM.
• Registered Fire Safety Manager (FSM).
• Degree in Environmental Health and Safety Engineering / Diploma in Chemical Process and its equivalent/ WSQ Specialist Diploma in Workplace Safety and Health (Level C) preferred.
• Minimum 2 years of relevant HSE working experience with knowledge of local statutory requirements & HSE standards, preferably within manufacturing or O&G industry.
• Proficient in MS Office (words, excel, powerpoint).
• Proficient in the English language, both verbal and written.

DESIRED PROFILE

• Able to work independently and within a team environment.
• Strong facilitating, analytical and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to build rapport and maintain positive relationships at all levels of the organization.
• Positive energy, high ownership of work deliverables and dedication and commitment in driving results.
• Discipline and trustworthiness when handling confidential information.
• Driven and a self-starter who enjoys learning and working in a fast-paced environment.
• Displays strong flexibility and adaptability to changes.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Join our team of behind the scenes Technical Heros who ensures that the facilities and rides in the Waterpark are safe for our guests!

Roles and Responsibilities

• Ensure all the amusement mechanical rides / slides and pools are maintain works carried cope with the safety standard as directed.
• Carry out the daily inspection / maintenance programme for mechanical rides / building services and filtration system as directed.
• Follow safety instruction and ensure the provision of the best safety protection to guest, staff and company properties.
• Ensure proper documentation of maintenance records / log books as instructed.
• Troubleshoot and repair of Plant equipment.
• Perform any other duties as and when assigned.

Requirements

• Higher Nitec/ Nitec in Electrical / Mechanical / Welding or Engineering certificate from a recognized training institute.
• Minimum 2 yrs of relevant working experience in engineering field and maintenance environment.
• Well-versed in electrical wiring and able to interpret electrical diagrams
• Good knowledge in equipment and facilities services troubleshooting

Work Environment

You will be based in Wild Wild Wet waterpark, and we will need you to be ok with the following:

• Able to work on weekends and public holiday, six days work week
• Able to Work at Heights (Training will be provided)
• Able to work in an outdoor environment

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities

• Supports material requirements of the Production Centres by soliciting best bids in accordance with the company’s standard procurement policies and procedures.
• Conduct bids evaluation and organize technical and commercial clarification meetings with vendor if necessary.
• Prepare Commercial Bid Evaluation reports for vendor short listing and selection.
• Reviews requisitions and clarifies with the user departments on any discrepancy or incomplete information with regards to specification, quality, quantity and delivery requirements.
• Recommends substitution where a saving in cost or improved delivery will result.
• Prepare purchase contracts, to clearly address the agreed specification requirements, terms and conditions.
• Manage Purchase Contracts to ensure vendor fulfilling the entire contract obligation.
• Monitor post purchase order activities such as vendor’s design and engineering progress, manufacturing progress, delivery status and etc.
• Expedite for vendor data and drawing submission.
• Compiles and maintain a library of catalogues, price lists, etc. to be used for reference.
• Visits vendor plants to familiarise with the key personnel analyse facilities and capabilities, as well as perform audit and vendor performance appraisal
• Ensures the safety of personnel through compliance with Occupational Safety and Health and Environmental Regulations.
• Any other tasks and responsibilities as assigned from time to time.

Requirements

• Degree or diploma in any Engineering field
• Entry Level candidates are welcome to apply (On Job Training will be provided)
• Resourceful with high level of honesty and integrity. Must be neat in appearance, tactful, co-operative, pleasant and dependable.
• Has initiative and hold information in the strictest confidence.
• High degree of alertness with a strong ability to work under pressure.

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.
(Tuas Boulevard Yard)
80 Tuas South Boulevard, Singapore 637051
(Islandwide transport provided)
Mon - Thu: 8:00am - 5:15pm
Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

⭐*AMC SECURITY*⭐

Recruiting Licensed Security Officers for ATM Machine Repairs

Job Requirements:

- Valid security license

- Willingness to travel to various locations (dependent on machine breakdown)

Job Benefits:

- One free notification

- Gross salary: $2650

- Afternoon shift: 11:30 AM - 10:30 PM (11-hour shifts)

Interested Candidates:

Contact

Hock Seng (8725 3269) or

ALI (8855 4693) for more information.

Position Overview: As an Environmental Control Officer (ECO), you will be responsible for overseeing environmental compliance, implementing environmental management systems, and driving sustainability initiatives across our organization. Reporting to EHS Manager, you will play a key role in maintaining regulatory compliance, identifying opportunities for improvement, and fostering a culture of environmental responsibility.

Key Responsibilities:

• Monitor and ensure compliance with environmental laws, regulations, and permits in Singapore.
• Develop and implement environmental management systems (EMS) to manage environmental risks and improve performance.
• Conduct environmental impact assessments (EIAs) for new projects and activities.
• Manage waste reduction, recycling, and disposal programs to minimize environmental impact.
• Identify opportunities for pollution prevention and resource conservation.
• Lead sustainability initiatives to reduce carbon footprint, conserve resources, and promote eco-friendly practices.
• Provide environmental training and education to employees to raise awareness and promote best practices.
• Submit Site Environmental Control Programme (SECP) and Report (SECR)
• ECOs(SCS) take charge of the following aspects: Vector Control, Food Hygiene, Waste Management, Noise Management, Air Pollution and Dust Abatement, Earth Littering, Water Pollution and Earth Control, Sanitary Facilities Management.

Requirements:

• Must be a registered ECO with NEA.
• At least 2 Year(s) of working experience in the related field is required for this position. Construction is preferred.
• Self-driven and team player, who is also able to provide leadership and mentoring to reporting team
• Good interpersonal skills including the ability to develop cooperative work relationship with peers and superiors
• Able to start work in short notice or immediately

Resumes must INCLUDE:

Recent photograph
Personal Particulars
Education
Work experiences
Current and Expected salary
Date of availability

Position: Aviation Security Officer

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Changi
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Do you have a desire to make a difference to our residents' living environment and the heart to serve the community? If you are, we want you!

We are currently on a lookout for passionate individuals to join us as an Property Officer.

You will assist the Property Manager in:

• Provide assistance and support to residents in addressing residents' feedback and requests.
• Oversees the contractors performing estate maintenance, improvement projects and cleanliness. Conduct daily inspections of the estate to ensure a clean and conducive living environment for our residents.
• Identify building defects and recommend/ implement remedial actions including carrying out preventive and cyclical maintenance works.
• Initiate, execute preventive and corrective maintenance works from identification of areas of improvement, obtain quotations, issuance of work orders to supervision of satisfactory delivery of works.
• Carry out enforcement of Town Council’s By-Laws
• Conduct home visits to arrears cases so as to identify financial hardship cases.
• Work closely with grassroots leaders, government agencies and community partners to create a harmonious and conducive living

Requirements:

• Minimum Professional Certificate / NITEC, Diploma, Advanced / Higher / Graduate in Building / Construction, Property / Real Estate or related courses.
• Have a positive working attitude, proactive and meticulous.
• Able to work under pressure and ability to handle / manage all stakeholders from all walks of life.
• Good communication and interpersonal skills, with the ability to multi-task or handle difficult situations.
• No medical barriers and physically fit as candidate is expected to perform field / onsite works which may requires (i.e.) climbing up and down of stairs
• Preferably with at least 1 year of relevant work experience.
• Fresh graduates are welcome to apply as training will be provided.

Benefits:

• 5-days Work Week
• Medical benefits
• Bonus / AWS
• Insurance coverage
• Pro-family benefits
• Flexible Benefits
• Training opportunity & Career advancement
• Transport and Mobile Allowance

We regret that only shortlisted candidates will be contacted.

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

Basic Salary : $2500 ( Branch & Roadshow )
Gross up to $5000 - $8000
Perm Role + 14 Annual Leave
Open to work rotate shift between 11am to 9pm, depend on location
5-6 days including PH and weekend ( Depend on location )
Island wide branch or roadshow event

Job Scope:

• Promote sales of personal loans and credit cards to clients based on their needs
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Other duties as required by the company

Requirement :

• Min N Level
• Well verse in English

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd | EA Lic. No: 15C7752

Job Description

• Review the assignment under status TRC-TEAM from debt recovery officers daily.
• Conducts tracings to locate contact details of debtors/customers through search files, media & etc.
• Updating new contact found to system.
• Submit report to Skip Trace Manager to check before sending the final report to Managing Director.
• Acting as a back-up for Skip Trace Manager for submitting weekly report.
• Acting as a back-up for Support Operations email.
• Other ad-hoc duties as assigned.

Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increment after successful confirmation based on individual's performance.

5-days work

Nearest MRT: Expo

Our client is a leading provider of maritime energy solutions.

• Assist in coordinating the daily planning of the company's launch boat schedule and launch arrangements for all internal staffs.
• Sustain records of launch movements for verification of payments, etc.

Requirements:

• Higher Nitec in Maritime/Logistics/Supply Chain or equivalent
• At least 1 year of logistics/coordination experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description & Requirements

• Assist on site to ensure that all works comply fully with regulatory and client's requirements
• Work closely with Professional Engineers, regulatory authorities and contractors to provide planning, design and supervision leadership not only to solve site problems, but also to ensure timely completion of the Projects
• Responsible for implementing and sustaining the site supervision quality & safety assurance system
• Carry out supervision of structural & geotechnical works by identifying any non-conformity of contractor's works on site
• Understand drawings & contract documents in carrying out the works
• Implement the site supervision quality and safety assurance system
• To carry out regular site checks on contractor & ensure compliance with health and work safety in accordance with MOM regulation
• Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as built submissions etc., are well managed

Requirements

• Must be accredited as a Resident Technical Officer with BCA/IES/ACES
• Minimum 5 years of relevant experience in projects similar in nature to the projects
• Good supervisory and leadership skills
• Excellent communication skills, mathematical acumen, time management aptitude and the ability to solve complex problems
• Please apply with a comprehensive resume, stating all working experiences, current and expected salary.
• Only shortlisted candidate will be notified.

Job Description:

• Answering phone calls and some administrative duties
• Distribute and manage incoming and outgoing mail including arranging courier requests
• Management of pantry supplies, office consumables, ordering, monitoring, and replenishing all supplies
• Leading and maintenance of all office facilities including but not limited to photocopiers, lighting, aircon, security, pantry equipment, carpet cleaning, office cleanliness and etc
• Assist in staff training and development activities
• Conduct Client due diligence (CDD) procedures and record documentation
• Data entry and verification of data.
• Other administrative duties required by the Company’s Management

Job requirement:

• Good interpersonal and communication skills
• Good computer skills
• Possess initiative, pleasant personality and able to work as a team member
• Detailed oriented, analytical, and able to serve with passion
• Meticulous attention to fine detail and able to work to tight deadlines and multi-tasking
• Independent and self-motivated
• Ability to organize and prioritize work with minimum supervision

• Managing and coordinating Sea Import/Exports shipments.
• Follow up with airlines/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• Any other task assigned by the superior

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a HR & Admin Officer to be part of their HR Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of HR & Admin Officer:

• Process monthly payroll, timesheets, claims, and government-related submissions.
• Manage end-to-end recruitment, partnering with departments and conducting talent outreach.
• Develop recruitment materials and support employer brand initiatives.
• Utilize HR analytics to assess recruitment and retention efforts.
• Coordinate onboarding and offboarding processes.
• Identify training needs, manage course registrations, and maintain training records.
• Organize employee engagement events and support CSR programs.
• Oversee office administration, insurance renewals, and employee record maintenance.

Requirements:

• Diploma or Degree in related field
• 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Aviation Security Officer (With bonus)

Interested applicants can send your resume to 8739 9469 Janie and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: islandwide
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

#SCR-jiajia-fun

Fun Jia Jia (Janie) | Reg No: R22107945
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Responsibilities

1. Administrative. Responsible for all administrative tasks, such as compiling monthly reports, monthly timesheets, refreshments for project and welfare activities, and escort of customers or vendors within work premises for the Division / O&S Team.
2. Finance. Responsible for tracking, drafting and timely submission of finance/procurement documents such as Certificate of Completion (COC), Request For Billing (RFB), Purchase Request (PR), Purchase Order (PO), and ensuring Goods Receipt (GR) upon receipt of delivery of goods and services.
3. Safety Documentations. Track validity of safety documentation such as HIRA, EAI, courses and PPEs, and coordinate for renewal and purchases for the O&S Team.
4. Security Documentations. Track the validity of personnel and project security clearance of the O&S Team and ensure timely renewal.
5. Stocktaking. Track stocktaking requirements for the O&S projects and ensure timely execution of stocktake.
6. Perform any other ad-hoc tasks assigned by the Division Manager / O&S Manager.

Job Requirements

• At least 1 year of experience in administrative, finance and procurement works.
• Conversant in Microsoft Word, Excel, PowerPoint and Outlook.
• Good to have SAP and procurement knowledge and experience.
• Meticulous and good time management.
• 5 day week at AMK area
• Strictly Singaporean born only.

Maestro HR

damien lee tian hong

R1106726

16C8462

The Role

The Customer Relations Executive performs customer service duties according to hospital’s standards and supervises and coaches the customer service team.

Key accountabilities

To cover duties at both Front Office counters at Mount Elizabeth Hospital main lobby and Medical Centre. Duties include:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Assist with patient’s admission from Business Office to Ward and discharge from ward
• Handle specialist referral
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• To meet and greet VIP and provide necessary assistance
• To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To ensure all feedbacks and enquiries are attended to within 3 hours
• To ensure internal KPIs are met
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct internal audits so as to ensure quality of service rendered
• To check Daily VVIP Listing prepared by customer relations officers for errors before list gets send out
• To arrange fruit baskets/ hampers for patients on VIP list and any ad-hoc requests by HODs of other departments
• To prepare weekly and monthly reports and invoices
• To prepare gifts and presentation for hospital’s festivity celebrations
• To plan monthly rosters and ensure sufficient daily manpower
• Participate in projects and assist in events
• To coach and guide officers, bellmen and valets when required
• To arrange and roster officers for relevant training and courses

For Customer Relations Executive (Vietnamese), in addition to the above stated, these services include but do not limit to the following:

• Assisting patient’s pre-admission procedures such as accommodation arrangements in Singapore and pre-registration
• Manage all requests of the patient during his/her hospital stay,
• Assisting with the discharge of the patient
• Perform any other duties or responsibilities as assigned by Front Office Manager

Qualifications & Experience

Diploma/ Degree in any discipline