• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• Coordinate the contractor, AC, QP(D), and relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structures, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review the Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for the presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

Stand in rate to be discussed during interview.

Job Descriptions:

• Work as Resident Technical Officer to our LTA projects, to assist and report to RE and SRE to monitor all site activities, and any incident, including near-misses. Report any non-complianceto RE and Qualified Person Supervision (QPS).
• Assist Engineer in carrying out supervision for related works include but not limited to replacement and extension, construction and reconfiguration of viaduct/ bridge works, and associated civil works, proposed new flexible pavement and infrastructure, re-alightment of roadways, fencing and construction.
• Prepare daily reports at regular basic and as required by clients.
• Supervise all construction activities and ensure compliance to all plans/drawings, risk assessment and specifications.
• Willing to work on rotation shifts .
• Ensure compliance to all health and safety policies.
• Ensure that contractor and their subcontractor comply with client's safety requirement, and safety checklists are follow.
• Reject poor quality of works at site and inform RE to raise non-conformance notice.
• Assist RE to manage and maintain records and documentation on field or site changes and to monitor adherence to construction schedule.
• Carry out standing supervision for critical site activities based,
• Stationed fulltime on site, 44 hrs weekly. For RTO Tunnel: 56 hrs weekly.

Working Areas:

Full time at sites: Sin Ming Area; Tampinese North; and Serangoon North, Bright Hill MRT.

Customer Service:

· Handle incoming calls and emails from customers, addressing their inquiries, concerns, and providing accurate product/service information.

. Manage customer onboarding process

· Assist customers in a courteous and professional manner, ensuring exceptional service and satisfaction.

· Provide after-sales support, troubleshoot issues, and collaborate with relevant departments to ensure prompt resolution.

· Perform daily transaction checking.

· Consolidate customer settlement report.

· Maintain accurate records of customer interactions, transactions, comments, and feedback in the company's database.

· Generate reports and summaries as required by management.

Ad Hoc Duties:

· Support various departments with administrative tasks as needed.

· Assist in organizing company events, meetings, and conferences.

· Participate in process improvement initiatives to enhance customer service efficiency and effectiveness.

Qualifications:

· Minimum Higher NITEC, Diploma in Business, accouting or a related field

· Proven experience in customer service and accounting roles is preferred.

· Excellent verbal and written communication skills in English and Mandarin.

· Strong interpersonal skills and ability to build rapport with customers.

· Detail-oriented and organized with the ability to manage multiple tasks efficiently.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

· Ability to adapt to changing situations and work effectively in a fast-paced environment.

· Prior experience in customer service is a plus.

MCTPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

• Assist in recruitment processes including job postings, screening candidates, and scheduling interviews.
• May need to support in workpass application at times
• Conduct new employee orientations session
• Manage the onboarding and offboarding process.
• Maintain and update employee records and HR databases.
• Manage payroll processing and ensure timely and accurate salary payment (if required)
• Support in handling the administration work for grant applications
• Support in small HR projects
• Handle employee grievance issues and administrate the entire grievance process

Requirement:

• Must have a Diploma in HRM or other faculty but with good relevant HR experience
• Must have basic work ethics
• Good in communication skill
• Must know MS office
• Must know employment law , TAFEP and CPF regulation
• Must be able to attend meeting (on zoom or physical) at least once a month.
• Able to work remotely with a minimum commitment of 2 hours per week (up to a maximum of 8 hours per week)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business, and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Senior Credit Officer based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Credit Maintenance Intermediate Analyst is an intermediate level position responsible for capturing and recording data on credit exposures, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to coordinate and maintain data quality in credit systems, monitor and report credit exposure, escalate deficiencies and recommend delinquent strategies in alignment with overall credit policies.

Responsibilities:

• Maintain data of relations and facilities in credit system, and enter data accurately in various auxiliary credit systems
• Consult with Relationship Manager (RM), Mortgage Sales Specialists to formalize requests for Mortgage credit facilities or raise other problems to the appropriate organizations for their attention
• Detect revealed trends in the process of limited control to assess the needs of the line of credit, operations, or system problems
• Maintain accurate controls ensuring timely follow-ups for loan applications (new acquisition and repricing)
• Prioritize and process the review of incoming credit applications to verify their accuracy and integrity, interpret them so that they are concise, exact, integral, in compliance with the policy, and register them in the database accurately and in a timely manner
• Aid important portfolios and apply professional decisions when interpreting information and results
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in Mortgage underwriting preferred
• Working knowledge of industry standards and practices
• Working knowledge of data analysis tools and methodologies
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job description:

• Full cycle of recruitment- Create job ads, shortlist, schedule interviews, conduct interviews, and work pass application and onboarding.
• Cessation of staff - offboarding and cessation process.
• Assist in monthly processing of salary.
• Review and improve HR processes for efficiency and effectiveness, revise and implement compensation and benefits plans.
• Assist with company events planning.
• Adhoc duties as assigned- if any.
  
  Requirements:
• Minimum a diploma in business or human resource management or related field.
• At least 1 year HR generalist working experience.
• Proficiency in Microsoft Office applications.
• Able to work well in a team.
• Effective communication skills.
• Detail-oriented.
• IHRP certification preferred.

• Assist in M & E services maintenance
• Supervision of contractors in additions and alterations
• Supervision of building maintenance works, cleaning services, security, landscape and pest control services
• Diploma in Engineering/ Building Management/ Building Services/ Real Estate
• Minimum 3 years of working experience in building services maintenance work
• Preferably a certified Fire Safety Manager
• Able to communicate with all levels
• Computer literate
• Service-oriented mindset
• Able to commence work immediately or within short notice will be an added advantage

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

BENEFITS:

• Outlet monthly sales incentive
• 5 Days work per week
• 44 hours weekly (OT & Off in lieu compensation)
• Staff Meals provided
• Transport from Vivo MRT to FOC Sentosa directly in and out daily
• Referral Fee (Up to $3000/-) *
• Uniform provided
• Career Growth Opportunities
• Employee discount of 25%
• Birthday treat for 2pax (Worth up to $150)
• Leave Benefits
• Medical Benefits

RESPONSIBILITIES AND MEANS:

· Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

· Managing Reservations, walk ins & Event bookings below 40 guests

· Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

· Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

· Knowledge of Reservations/ Events Policies

· Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

· Ensure that all requests are properly noted on reservation lists and followed up with

· Showing guests to their assigned tables

· Provide menu and announce server’s name

· As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

· Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

· Maintain constant awareness of operations and reservations on site

· In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

· Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

· Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

· Cashier duties; completing transactions, opening and closing cashier duties

· Data Reporting; updating of sales report

5 days’ work week (rotating off day either Saturday or Monday)

Afternoon shift (1500 – 0030),

Night shift (1800 – 0330)

This position is responsible for the Air Export operations and support internal department to meet customer satisfaction.

Job Description

-Coordinate with Customer Service and Warehouse on operation matters

-Process Shipping Document and execute AWBs

-Ensure accurate input of dimension, weight , rates and other data into system

-Perform check and verification of compliance for DG and Temperature Control cargo

-Send pre-alerts to overseas destination

-Monitor consol cut-off and cargo lodge in time for urgent shipment

Pre-Requisite of candidate:

-Must be PC-liberate and comfortable using or learning software

-Must be a Team Player and able to work independently

-Must be careful, meticulous and self motivated

-Must possess a sense of urgency and responsibility in work

-At least 1-2 years of working experience.

- training will be provided

-Prior work experience in this industry is not required, but will be advantageous if have

-Shift operation Job

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Customer Service Office @ TANJONG PAGAR

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Responsibilities:

• Implement and maintain food safety management systems such as Hazard Analysis and Critical Control Points (HACCP).
• Lead the development and implementation of comprehensive hygiene and safety protocols, ensuring compliance with regulatory standards set by SFA, MUIS, MOM, JTC and other relevant authorities.
• Conduct routine inspections of the kitchen and food preparation areas onsite & offsite.
• Identify potential food safety hazards and assess risks in the food preparation and storage processes.
• Implement corrective actions training and safe kitchen practices and preventive measures to enhance overall food safety performance.
• Ensure that suppliers adhere to food safety standards and conduct regular audits of suppliers
• Oversee and updates of the Quality Management System and SOPs, ensuring alignment with industry best practices and regulatory changes.
• Ensure the accuracy, completeness, and proper retention of all quality assurance records, documents, and files as per regulatory and company policies.
• Act as the primary point of contact for regulatory inspections and audits by SFA, MUIS, HACCP and ISO, maintaining thorough documentation and records to demonstrate compliance with hygiene standards.
• Assist in lab test sampling collection and schedule
• Provide assistant in any ad hoc assignment if any

Job Requirements:

• Possess SFA food hygiene officer certificate level 1,2,3) and FSMS.
• Educational Qualifications: NITEC Certificate (or equivalent) in Food Science-related fields with a focus on food safety.
• Well experienced in Food Science, Food Technology, or a related field.
• At least 2 years of experience in Quality Assurance/Food Safety within the F&B or catering industry.
• Knowledge of Singapore’s food safety regulations and standards (HACCP, ISO, SFA guidelines).
• Strong attention to detail and the ability to ensure compliance with food safety protocols.
• Good communication skills to educate and train team members on food safety practices.

Working days: 5 days

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Description:

The Cluster Customer Relations scope includes the end-to-end internal and external customer support to ensure complete, accurate and timely documentations in accordance with Company’s policy and related Regulatory Compliance. The duties and responsibilities include but not limited to the following:

A. Job Role

1. GIRO

• Ensure all children are sign up for GIRO
• Keep copy of all the GIRO forms to track whose GIRO is successful and rejected
• To observe and adhere to Skool4Kidz's policy to comply with all applicable primary and data protection laws in accordance with the Singapore’s Personal Data Protection Act 2012 (PDPA)

2. Arrears & Bad Debts

• To obtain updates from AFD on status of GIRO runs twice monthly
• To follow up with parents whose GIRO deduction is unsuccessful twice monthly
• To inform Principal of the arrears to be collected from Parents by NETS at the centres (Oversight)
• To escalate bad debts to respective Cluster Operations Director and assist in recovery actions

3. Reporting and Documentation

• To provide updates of their centres for management when required on Arrears report.

4. Audits Support

• To support the Principal for audits by internal and external auditors

5. Others

• To support respective Cluster Operations Directors in any other operational duties and special
• projects, if required
• Undertake any other Adhoc duties or projects as assigned by Supervisor.

B. Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• Minimal 3 years of working experience in the related field is required for this position.
• Aptitude for reviewing data, strong analytical skills and meticulous
• Team Player
• Collaborate and support different units / stakeholders
• Able to adapt to fast pace
• Proficient in Microsoft applications such as Word, Excel and PowerPoint

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

Responsibilities

• Administrative and clerical support in Credit & Administration
• Preparation of documents and data entry
• Liaison with customers and suppliers
• Filing and data-imaging
• Reception duties on rotation basis
• Perform other duties as assigned from time to time

Requirements

• GCE “N” Level or ITE (Office Skills) or equivalent
• Minimum 2 years of relevant working experience preferably in Banking and Financial Service industry
• Proficient in Microsoft Office Applications
• Possess good communication skill and initiative
• Pleasant personality with good interpersonal and communication skills (good telephone etiquette)
• High level of patience, good stamina, perseverance and tact when dealing with customers
• Diligent with initiative and a team player
• Knowledge on Block Discounting and/or Leasing operation would be an advantage.
• Able to start work immediately would be an advantage
• Only Singaporean

Interested candidate who meets the essential prerequisites, please apply with your detailed resume, stating current and expected salary and contact telephone number.

We regret that only shortlisted candidates will be notified.

Data Protection Notice – Your “personal data” (as ascribed by the Personal Data Protection Act 2012 of Singapore as amended, revised or re-enacted thereto from time to time (PDPA)) is collected and may be used and/or disclosed for the purpose of determining your suitability for a position with us. These personal data may be disclosed to entities or parties to whom disclosure of personal data is reasonably necessary for the stated purpose, including to verify or obtain additional information from education institutions and current/previous employers. The personal data of unsuccessful applicant may be retained to be considered for future job opportunities. If you provide us with any personal data relating to a third party (e.g. information of your dependent, spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of that third party to you providing us with their personal data (Third Party Personal Data) for the purpose stated in this Notice (Third Party Consent). We only collect and use personal data which are relevant. We seek your clear and unambiguous consent to the said collection, use and/or disclosure, and also, your confirmation regarding the Third Party Consent.

Job Description:

1. Access the Authority’s computerised system(s) or any other database maintained by the Authority to retrieve new and renewal applications.
2. Check applications to ensure that all required fields in the application form are filled out, and ensure that all supporting documents are enclosed and/or attached
3. Submit the completed applications to the OC and/or Assistant OCs of the respective business division for approval.
4. Correspond with applicants to clarify and advise on the requirements of the applicants’ application.
5. Send by email or conventional mail, the soft/or hard copies of the application approval or rejection letters to the applicants.
6. Attend to members of public who walk into the Authority’s premises to enquire about their license applications.
7. Respond to service requests, complaints, and feedback from the public, applicants, and licensees, and assist walk-in enquiries about license applications as directed by the Authority.
8. On the job training will be provided.

Requirements:

1. Singapore Citizen.
2. Have minimum an “O” Level certificate in Singapore
3. Possess at least two (2) years of working experience in related administrative work and have basic IT skills, including experience with operating, software applications and email management
4. Be willing to learn the use of the Authority’s computerised licensing system to process licenses

JOB SUMMARY

Prerequisites

• Have personal transport (mileage claims applies)
• Driven and goals oriented.

Duties and responsibilities of this role

• Planning of routes for field visits cases at start of day
• Perform day to day field visit for all products
• Conduct interview with BB customer for restructuring requests/applications
• Able to address customers’ queries and issues
• Ensure proper escalation of customer’s queries, issues or complaints
• Ensure all assigned field visits are conducted timely
• Provide timely field visit updates via mCollect app
• Provide monthly summary on all field visits conducted

RESPONSIBILITIES

Strategy

• Ensure effective tele-calling to improve recovery rates, use settlements, installment plans and composite payments as per strategy.
• Comply with scripts, call pitch & strategy
• To adhere and comply with Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.
• Abide to the DO’s and DON’Ts of collection
• Follow all DOI related procedures / documentation

Business

• Deliver on financial goals – Gross Charge Off, Recoveries, Delinquency rates and cost

Processes

• Ensure daily DPI of visits are met
• Handles all accounts assigned by tele collectors for field visits.
• Effective achievement of targets on monthly basis.
• Perform field visits and ensure all assigned accounts are covered within 14 calendar days.
• Ensure new data provided by customers are updated in CACS memo (eg. Address change, contact number for further collection follow-up).
• Ensure timely updating of field visit report to facilitate further collection follow-up.
• Ensure maximum efforts to establish contacts.
• Ensure right premises are visited on a timely basis.
• Ensure effective handling of customers
• Reduced unsecured collections related complaints by 50%.
• Compliance to policies, scripts and call pitch.
• Follow Do’s and Don’t’s.
• Abide to Code of Conduct
• Adopt a clean desk policy.
• Follow all related procedure and documentation.
• Good working attitude and positive outlook.
• Identify areas for improvement and rectify all irregularities to enhance work process.

People & Talent

• Timely completion of all e-learning courses
• Timely completion and attendance of all external courses assigned or taken up

Risk Management

• Minimize credit losses, maximize recoveries
• Resolution of complaints from clients and MAS

​​​​​​​Governance

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• Processing & decision making as per the Departmental Operating Instructions manual & within the timeliness and accuracy standards specified
• Upholding the values of the group & Company at all times Compliance with all applicable rules/regulations & Company & group Polices.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• CCU
• Contact Centre
• CBS team
• SG Credit Risk team
• SCB Branch Team

External

• Vendors (law firms)

Our Ideal Candidate

• 2+ years of collections experience
• Field collections experience preferred
• Proficiency in Mandarin Language is essential as the role involves regular communication with Chinese clients
• Education - Diploma in any fields (banking related will be preferred)
• Licenses - Class 3 or class 2, 2a, 2b,

Role Specific Technical Competencies

• MS Excel
• MS Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

We are looking for a Resident Technical Officer (RTO) to join our team for a key project with the Land Transport Authority (LTA). This is an exciting opportunity to be involved in critical infrastructure development, ensuring quality and compliance in civil and structural works.

Key Responsibilities:

• Supervise and monitor construction progress, ensuring compliance with approved drawings, specifications, and contract documents.

• Inspect materials and workmanship to maintain high-quality standards and adherence to project requirements.

• Conduct regular site inspections, report defects or non-conformances, and coordinate with the Qualified Person (QP) and other stakeholders to resolve issues.

• Provide onsite supervision and maintain accurate site records, ensuring all works align with approved plans.

• Oversee safety, environmental, and health matters, ensuring contractors follow relevant regulations.

• Prepare and submit progress reports to the QP and stakeholders, ensuring project timelines and quality standards are met.

• Assist in reviewing contractor's drawings, method statements, and procedures for proper execution on-site.

• Supervise the installation and monitoring of instrumentation, ensuring compliance with approved plans and regulatory requirements

Job Requirements:

• Diploma in Civil and Structural (C&S) Engineering.

• Must possess a valid RTO certificate from IES Singapore.

• Self-motivated and able to solve issues independently.

• Minimum 3 years of experience in the construction industry, with at least 1 year as an RTO.

• Experience in supervising the installation of monitoring instruments and using software for data presentation and analysis.

• Lead the development and implementation of EHS policies, risk assessments, and safety programs for a manufacturing facility with clean room operations.
• Ensure compliance with MOM regulations, Fire Safety Act, NEA guidelines, and ISO EHS standards.
• Serve as the Fire Safety Manager (FSM), conducting fire drills and audits to meet SCDF requirements.
• Manage incident investigations to identify root causes and recommend corrective and preventive actions (CAPA).
• Conduct safety briefings, Safety meetings, and internal audits to promote a safe and sustainable workplace.
• Work closely with cross-functional teams to integrate EHS best practices into daily operations.
• Monitor and report EHS performance metrics to ensure continuous improvement and regulatory compliance.
• Prepare and submit reports on EHS audits, inspections, and compliance to management.

Requirements

• MOM-registered WSH Officer (WSHO) and SCDF-registered Fire Safety Manager (FSM) certifications.
• At least 5 years of EHS experience in a manufacturing or clean room environment.
• Familiarity with EHS standards (ISO 45001, ISO 14001) and Singapore's environmental regulations.
• Strong expertise in incident management, risk assessment, and fire safety protocols.
• Excellent leadership, communication, and problem-solving skills.
• Ability to engage and collaborate effectively with stakeholders, including contractors and management.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.