Roles of customer service officer:

- Excellent communication skill

- Scheduling and appointment managment

- Phone etiquette

- Data entry and record keeping

- Conflict resolution

- Basic accounting

Assist in club tour of the Fitness Center and able to explain various fitness classes benefit

Knowledge of mindbody and social media marketing is a plus point.

Job Responsibilities:

• Handle customer service hotline across all areas
• Answer enquiries and provide information
• Able to handle complaints and troubleshoot problems
• Escalate cases that do not fall within FAQs to the relevant and correct parties
• Follow-up on outstanding cases and perform call-backs to customers if necessary
• Update call logs and reports to ensure daily, weekly and monthly SLAs are being consistently met.

Requirements:

• Candidate must possess at least GCE "O" Level, A level, Professional Certificate/NITEC/Diploma in any field
• Must be comfortable working in Call Centre Environment
• Able to work under pressure with minimal supervision
• At least one year of relevant Customer Service and/or Call Centre experience
• Training will be provided

• Duration: 6 months
• Location: Alexandra [Queenstown]
• Working hours: Mon to Fri Office hours

Job Responsibilities:

• Provide Logistics, administrative and protocol support for events and visits.
• Communicating internally and externally for administrative tasks, adhering to established timelines.
• Supervision of vendors, ensuring timely completion of delivery/collection schedules.
• Undertake various tasks and responsibilities within the team.
• Managing event logistics inventory.
• Other ad hoc duties as assigned.

Requirements:

• Diploma/ Degree in Business/ Marketing/ Events

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

To ensure a faster shortlisting interview process, kindly text me at 96429153

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23111945 Lim Soo Ching

The Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with guests' booking confirmations. He also preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits. He updates room inventory via the distribution channels and assists to develop forecasts and reports for room revenue and occupancy.

Job Responsibilities:

Manage reservation requests

• Assist guests in room reservation requests
• Provide information on hotel facilities, promotions and special airport programmes to guests
• Handle guests' concerns and feedback on reservation requests
• Handle email enquiries in a timely manner
• Liaise with sales team, travel agents and referral networks on reservation requests

Manage reservation operations

• Perform enquiries to check room inventory and availability of room types and rates
• Make reservations in the Oasis Property Management System (PMS) in accordance with room booking requirements
• Process requests for reservation cancellations, amendments, and updates of guests' information and preferences
• Liaise with front office to prepare pre-registration activities and process advance reservation deposits
• Maintain confidentiality of guests' information when carrying out reservation operations
• Perform reservation operations in accordance with property's policies and standard operating procedures
• Tracking of daily cancellations’

Manage room inventory

• Create room blocks for group bookings in Oasis PMS
• Update room inventory through global distribution system, online travel agents and web booking systems
• Assist to prepare reports on room occupancy
• Assist to develop forecasts for room revenue and occupancy

Create sales opportunities

• Upsell hotel rooms and facilities to maximise room revenue
• Create sales leads by converting guest queries into sales
• Follow-up with guests to close sales

Manage human resources, finance and continuous improvement

• Provide suggestions for productivity improvement to enhance reservation operations
• Generate ideas for service innovation to enhance service delivery and customer experience

Other

• Work closely and maintain good relationship with other departments
• Perform work assignments given by superior and the management

Job Requirement:

• Relevant experiences in hotel or customer service is an advantage
• Passionate in delivering excellent guest service
• Possesses strong communication and administration skills
• Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage

Working Shift Hour:

5 days work week

8am – 5pm or 11am to 8pm

Responsibilities:

• Responsible in managing, processing and reviewing the KYC information and documents for client onboarding or periodic review
• Work, coordinate and liaise across businesses and compliance units for timely completion of account onboarding and periodic review
• Follow thoroughly the CDD and KYC review with relevant parties eg external and internal stakeholders to facilitate the collection of KYC and relevant documents including tax information/documents and ensure clients are onboarded or account information are refreshed/updated in accordance to the company’s AML/KYC standards
• Perform AML Risk Assessment on both account opening and periodic reviews of existing relationships. This includes reviewing the adequacy of SOW/SOF corroboration and identifying any AML risk
• Adhering to Company’s Standard Operating Procedures and keep abreast of changes to any regulatory requirements on AML/CFT communicated by the team
• Ensuring established policies, procedures and processes are compliant with new requirements/changes and consistency of workflows amongst team members
• Other ad-hoc duties and task assigned

Requirements:

• Diploma/Degree with at least 1 year of working experience in similar capacity
• Able to multitask and complete tasks under a tight deadline
• Proficient in MS Office applications
• Attention to detail and accuracy
• Independent, self-motivated and a team player
• Able to work extended hours when required
• Adaptable and organized with a positive work attitude
• Skilled in problem solving, adaptability, communications and teamwork

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Opportunity:

A positive climate of Employee Relations (ER) – with high levels of employee involvement, commitment and engagement – can improve patient outcomes, teamwork amongst employees and contribute towards employee well-being. The incumbent will support the ER team and work closely with HR Business Partners, Heads of Departments/ Reporting Officers and ER Centre of Excellence to support the ER function in JurongHealth Campus and Jurong Medical Centre.

Job Responsibilities:

Disciplinary matters

• Assist in the handling of disciplinary cases, including secretariat support for the investigations.
• Track the progress of each case to ensure closure.
• Assist in the preparation of disciplinary letters etc.
• Maintain the database of all ER cases

Employee Grievances

• Assist in the investigation of the grievances raised.
• Partner with HRBPs in providing appropriate advice and support rendered to employees.

Union Relations

• Provide secretariat support in Management-Union meetings.
• Ensure the logistics for meetings are well coordinated.

Others

• Support the writing of meeting minutes and investigation reports and maintenance of the reports.
• Support in HR activities and projects and/or initiatives, as assigned.

Job Requirements:

• Bachelor’s Degree in Human Resource Management, Business Administration or related field.
• Good knowledge with Employment laws and regulations
• Good writing and presentation skills, with attention to details
• Strong interpersonal, communications skills and team player with willingness to learn
• Working experience in secretariat and/or project coordination work.
• Proficient in Microsoft Office.

*Please note that this is a 1 year contract position.

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations:

Nearby MRT:

Kovan MRT Station / Hougang MRT Station / Tiong Bahru MRT Station

Salary: Shorter Hours *Starting Jan 2024

Duties:

1. Work in School environment; dealing with mainly public, students, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'A' Levels
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Reachfield Security (Grade “A” agency) specializes in supplying security manpower to Schools, Factories, Shopping Centres, Museums, Libraries, etc

Education Building in North
Position: Security Officer

Educational Institution @ Woodlands North

Duties:

1. Work in School environment

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Night Shift. No need to rotate shifts.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Walk-in for interviews - (Mon to Fri, 9am to 5pm)

10 Anson Road #26-09
International Plaza
Singapore 079903
(Tanjong Pagar MRT)

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online.
For more information, please call office at 6324 2925 (Rachel) or whatsapp 9139 3211

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Requirement

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment
3. Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
4. Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
6. Basic computer skills and proficiency in typing are also important.

SECTION A: POSITION SUMMARY

• The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.
• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

• Working days: Mon-Fri (8.30am-5.30pm)
• Location: Orchard (Office)
• Benefits: AWS + VB + Transport Allowance + Phone Allowance

Main Duties

• Provide IT support services for in-house & related Group Companies

• Setup PC, install/upgrade (or guide to upgrade) software, apply Windows Update

• PC related problem (Send/Receive Email, MS Teams, Access Internet, etc)

• Maintain Windows Server/Storage (Access control, Windows update, Backup, etc)

• Introduce in-house IT service (RPA, OCR, etc)

• Manage business system. Requested from user and ask vendor for improvement. Support user how to use.

• Maintain network system (WAN, wired/wireless LAN)

• Manage IT assets (PC, file server, network device, software license, etc)

• Support IT projects remotely for related Group Companies in SIN, MYS, PHL.

• Measures for information security risk

• Create & update IT technical documents

Requirements

• Minimum Diploma in IT / Computer Science / Related Studies

• Around 5 years IT experience

• Able to support Windows server and PC

• Good interpersonal / communication skills, hospitality for user support

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Public Policy Program Manager

Location: Singapore

Position Type: Full-time for six-month contract

Job Overview: Work hard, have fun, and make history with our client's Public Policy. We are looking for a hardworking and innovative individual to support our Public Policy Asia Pacific and Japan team on a broad range of policy issues throughout the Asia Pacific region and in particular ASEAN. Our policy issues are broad, forward-thinking, and driven by what is best for our customers. The role is for a six-month contract.

Key Responsibilities:

• Working with the ASEAN Public Policy Director and the Strategy, Operations, and Enablement team, the Public Policy program manager will specifically help support the running of the ASEAN public policy team, drive accountability of goals, and help manage internal reporting process. Additionally, he/she will help design training programs to enhance the skills and capabilities of the team, research and implement tools and technologies that contribute to collaboration and communication across the team, and help oversee project management, ensuring timely delivery of initiatives within budget and scope.
• The Public Policy program manager will work collaboratively with the team to ensure alignment, act as a liaison between different sub-teams to ensure seamless communication and integration of initiatives, and establish, maintain relationships with key stakeholders to drive successful program outcomes, and provide regular updates and reports on the progress and impact of strategy, operations, and enablement programs.
• The position will be based in Singapore. The role is broad-based and will require an individual who can thrive in a dynamic environment. Successful candidates are organized, detail-oriented, and effective communicators. Top of FormBottom of Form

Basic Qualifications:

- BA/BS required
- Work, internship, or other leadership experience in a professional environment, with an emphasis and demonstrated interest in public policy and government relations work

Preferred Qualification:

- A keen understanding of the legislative and regulatory policy process as well as the technology industry
- Strong written and verbal communication skills and experience creating and effectively delivering factual, relevant, and easily understandable talking points and other messaging
- Ability to maintain the highest personal levels of ethical conduct, confidentiality, and integrity
- Highly effective oral, written, and interpersonal communication skills; demonstrated ability to effectively and comfortably interact at all corporate and political levels
- Self-starter who can take general direction and produce specific results
- Ability to influence, negotiate with, and persuade others, with the ability to intelligently build a course of action, analyze trade-offs, and make recommendations even in ambiguous situations

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Air Import Officer | Fresh Are Welcomed

• Basic Salary: Up to $3000 + AWS + VB
• Working hour: Monday - Friday 9am - 6pm, Saturday 9am - 1pm (After probation will be alt Sat)
• Working Location: Changi

Training will be provided

Job Description

• Monitor incoming shipments upon receiving pre-alerts from overseas stations or customers.
• Coordinate and organize air import shipments with contractors to ensure seamless clearance and timely delivery to customers.
• Update and communicate with customers in case of shipment delays.
• Manage shipment surveys and handle cargo claims if necessary.
• Engage with overseas agents in the event of delayed shipments.
• Proficiently declare relevant customs permits.
• Adhere to customers' standard operating procedures (SOP).
• Provide timely responses to emails from customers, suppliers, carriers, and our internal network.
• Prepare cash sale invoices and update billing information for the Accounts department.

Job Requirement

• Minimum Diploma-holder in any field
• Preferably 2 year of working experience in the related field
• Training will be provided

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Tan Chin Yee Cindy| EA Personnel No.: 23116373

To take and carry out site supervision in accordance to the Project specification and BCA ACT & Regulation, and to the requirement of the contracts with the client.

To supervise in accordance to the Contract Specification and relevant Authorities. To assist the Superintending Officer, SO Rep and/or SRE/RE in all aspects relating to the construction of the projects.

Work closely with RE / SRE on day-to-day site operations.

Must be literate in English and have a good knowledge to use computer, computer software and MS Office.

Registered with JAC as a Resident Technical Officer.

RTO Certificate accreditation by IES/ACES.

Criteria:

-Min 3 years of experience in MRT projects of LTA Road projects.

-Diploma in Civil and Structural Engineering

-Registered with JAC as a Resident Technical Officer.

-RTO Certificate accreditation by IES/ACES.

About the Client

Leading Insurance client

Responsibilities

· Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

· Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

· Ensure effective and timely follow-up as promised to customers

· Alert management of issues and concerns that require escalation for complete resolution.

· Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Skills/Requirement

· Preferably ’A’ Levels or Diploma holder with relevant working experience.

· Good interpersonal and communication skills.

· Possess a pleasant and cheerful disposition.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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ORDER FULFILMENT OFFICER

Customer Service Management

-Responsible for order management in SAP s

-Work closely with customer’s representatives to ensure service satisfaction.

Procurement Management

-Responsible for procurement management in SAP such as issuance of purchase order and goods receipt/issue etc.

-Material and supplier master management in SAP.

-Invoice management including resolution of invoice discrepancies with suppliers.

Logistics Management

· Plan shipments in collaboration with sales team and logistics providers

· Liaise with logistics providers to ensure on time inbound and outbound deliveries.

Requirements:

• Diploma in Business/Supply Chain or equivalent with min 2 years related experiences
• Good working knowledge and pleasant personality.

Location: Near to Jurong East

Salary: Up to $4000 + AWS + VB

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

Overall Responsibilities:

You are responsible for the administrative matters in the Merchandising Department including liaising with internal and external partners.

Job Responsibilities:

• Support English Book Categories
• Issuing of Purchase Orders and transfers
• Promotion Setting
• Operations Coordination
• Admin duties and paperwork
• Compilation, sending of daily memo and bestsellers listing
• Support in all Popular events
• Any other tasks assigned by Merchandising Manager

Requirements:

• Diploma in any discipline with 2 years of retail or merchandising experience.
• Knowledge in SAP will be an advantage.
• Good time management and organizational skills.

Highlights

• Morning shuttle to office from Kranji / CCK / Gul Circle MRT
• Office is 10 minutes walk from Gul Circle MRT station
• Career progression opportunity

Job Description

• Responsible for full spectrum of AR, AP & GL Function
• Key in and preparation of payment, reconciliation of vendors' accounts
• Ensure accuracy of invoices and outgoing payments
• Monitoring the progress of projects, investigating variances, and ensuring that project billings are issued to customers
• Assist in monthly closing, annual audit process and reconciliations
• Perform other admin and accounting duties as assigned

Job Requirements

• Diploma in accountancy or equivalent qualification
• Minimum 2 years hands-on experience in AP & AR functions
• Having knowledge of GST - input & output tax
• Familiar with MS Excel and accounting software
• Able to work on a 5.5-day (alt Sat-off) work week schedule
• Immediately availability preferred

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

This role requires understanding and administering the legal profession’s statutory compliance requirements. The candidate is expected to attend to queries from practising solicitors and law practices on compliance matters, and advise them on the requirements. The candidate’s main role will be maintaining our database and assisting our members with their practising certificate applications. The candidate’s duties will include some simple drafting, reviewing the compliance requirements based on existing guidelines, carrying out administrative tasks, and liaising with external agencies related to the legal profession. This is an excellent opportunity to work in a stable environment and it would suit a person who gives attention to detail and has an interest in the legal profession. The role requires discipline, a meticulous approach to work and strict adherence to timelines.

Requirements

• Diploma in Law/ Legal Studies or equivalent is an advantage. However, graduates from any discipline are welcome to apply
• Strong analytical and organizational skills
• Strong IT skills
• Good command of the English language
• Good communication and interpersonal skills
• Must be able to work well independently, as well as within a team
• Proactive and resourceful

To apply, please attach your detailed resume, including your qualifications, current salary and contact particulars of 2 employment references.

Please note that only shortlisted candidates will be notified.

You will be part of an exciting team of frontliners, tasked to protect the borders of Singapore – ensuring a safe and secure aviation system for all passengers. This role reflects the exceptional customer service skills required to ensure that all passengers have a safe and efficient passage within an efficient and friendly environment.

The 4 roles of an Aviation Security Officer (AVSO) are Front loader, Hand-held metal detect Operator/Pat-down searcher, Manual bag searcher and Explosive-trace detect Operator. You will be deployed at passenger/staff screening areas and access control points. You may also be required to perform other similar security functions when required in the Airport.

Job Description:

· Performing security screening in the designated zone

· Manual bag checks

· X-Ray screening for baggage

· Using security equipment to conduct a screening

Requirements:

• Min 1 ‘N’ / 'O' Level

• Able to perform 12 hours shift

• Singaporeans Only

• Observant and Responsible

• Able to perform 4 days’ work followed by 2 days off work cycle

• No experience required (2 weeks paid training provided)

Salary & Benefits:

• Gross Salary up to $2,635

• New Hire Bonus of $5,000

• Medical, Dental & Leaves entitlement

For details:

• Contact (Call / SMS / WhatsApp) 85003454

• Email [email protected]

An exciting opportunity for a Service Support Officer for Consumer Banking Operations, Technology, and Operations Team with one of our leading clients in the Banking domain.

Mandatory Skill-set

• Minimum 5-10 years of relevant experience in a financial institution;
• Strong leadership skills with sound, analytical, and decision-making abilities;
• Excellent interpersonal and communication skills in dealing with all levels of staff and external parties;
• Strong people-relations and influencing skills;
• Demonstrate critical thinking: the ability to suggest improvements and identify risks;
• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations.

Desired Skill-set

• Domain knowledge in courier services or cheque processes will be an added advantage.

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes;
• Monitor service levels performance against critical measures set in service contract;
• Review monthly invoices billed by vendor;
• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank;
• Review processes and identify areas for improvement, risk and control;
• Perform operational issue/incident/escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures;
• Prepare and facilitate audits by internal, external, or regulatory audit functions;
• Provide operational support to Business Units for new initiatives;
• Manage Business Continuity Planning (BCP) for outsourced-related matters;
• Support Data Loss Prevention ( DLP ) implementations in the outsourced area;
• Perform and support site visits with site visit SMEs and control functions;
• Ensure control gaps are addressed with timely and appropriate action plans by the vendor.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 1 year working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

• Fresh Graduate welcome. Good attitude and willing to learn.

• Reporting to and following the leadership of the operating department
• Developing and implementing company policies
• Planning and budgeting for projects
• Innovating products and processes
• Monitoring operational costs to maintain or increase profit margins
• Improving operational procedures to promote efficiency
• Maintaining and analyzing all operational data
• Monitoring product inventories
• Ensuring adherence to company procedures and policies
• Assisting with employee training and evaluation
• Fostering relationships between clients, suppliers and vendors

• Managing large amount of incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Coordinate with the Maintenance, Installation and Delivery Support Team to resolve Customer's concerns.
• Follow up and update customer status and information
• Other ad-hoc duties assigned