Kasagi

Kasagi is a haven for anime fans of all backgrounds, providing a platform for artists, writers, animators, musicians, programmers, and more to collaborate and celebrate their shared passion. At Kasagi, we empower one another by democratising the process of funding, creating, and enjoying the anime art form we all treasure.

Kasagi breathes life into beloved anime characters, allowing them to share their daily routines and interact with us in their free time. This connection fosters a deep bond between fans and their favourite characters, while Kasagi acts as a gateway to preserving the essence of anime for future generations to experience and love just as we do.

Under the Kasagi brand, we are also launching anime-related lifestyle tech products in Q1 2024.

What you can expect to work on

• Iterate rapidly on build cycles: Work through sprints to write clean code from frontend, to backend, smart contracts in a way that takes our future roadmaps in mind
• Align across departments: Ensure that cadence of building is aligned across concurrent build phases, breaking down tasks and prioritising
• Maintain high standards for code: Maintain a balance between trade offs such as speed, security, scalability and more during the build phases
• Attract and groom engineering talents for Kasagi Labo: Exceptional engineering talents are rare and we need to be able to attract them

• Relevant experience: Have 5+ years as a Senior Software Engineer in a fast paced iterative product environment
• Interest in Anime: Have demonstrable experience or interest in Anime and / or Anime related industries
• Technologies: Comfort with picking up new technological tools across frontend, backend, platform and blockchains, with brownie points for following technologies:
• Next.js on Vercel
• Supabase
• AWS
• PostgreSQL
• JavaScript
• TypeScript
• Python
• Solidity
• Ethereum
• Kotlin
• Android
• Swift
• iOS
• Communication: Have strong communication skills to align between both internal and external stakeholders
• Team player: Have desire to take ownership of projects and work with a team that is highly driven to push them through

• On The Edge of Innovation: Comfortable picking up and working on the latest technologies, such as Generative AI, Blockchain and more

Benefits and why you’ll love working with us

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and entertainment trends.
• Flat Organisation. Our team is a community, we work together as a team from all levels in a true decentralised spirit

• Manage Day to day operations Infrastructure on Microsoft Platform - AD, GPO, WSUS, Netbackup and Vmware etc
• Manage monitoring infra using SolarWinds for all VMs and OS services.
• Work with cross-functional (Apps, Network and Cyber Security) teams for service request or incidents.
• Monitor system performance, troubleshoot issues, and implement necessary fixes or enhancements.
• Conduct regular system health checks and capacity planning to anticipate and address potential bottlenecks.
• Implement security best practices and ensure compliance with industry standards.
• Collaborate with vendors and technical support teams to resolve complex technical issues.
• Document system configurations, processes, and procedures for knowledge sharing and future reference.
• Perform monthly patching cycle.
• Resolve all incidents within SLA.

Requirements:

• Minimum three (3) years of IT experience, with two (2) years of server and virtualisation platform operations management experience; and backup infrastructure operations experience.
• Patch management experience for Windows systems.
• Strong Working knowledge on VMWare Cluster, Storage LUNs creation.
• Working Knowledge monitoring tools like SolarWinds, for day-day monitoring and incident resolution.
• Knowledge on CyberArk PIM process.
• Preferably possess patch management experience for Linux/Unix systems and patch automation experience.
• Preferably VMWare Certified Professional, Microsoft Certified System Administrator or equivalent.
• Preferably have experience in an enterprise organisation, managing more than 1000 systems.
• Ability to operate odds hour and standby duty
• Team Player

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.