Responsibilities

• Configure the application to meet a client's requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Took, or SDK
• Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
• Develop data conversion and testing strategies
• Develop high level project work plans
• Identify creative workarounds to meet requirements without the development of custom code
• Implement and deploy Microsoft Dynamics CRM
• Lead client meetings or facilitated strategy sessions
• Manage individual and team budgets and scope of work
• Must be able to train Juniors
• Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
• Understand the functional capabilities and limitations for out of the box functionality as well as custom code
• Any other adhoc duties as assigned

Requirements

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Excellent communication skills to interact with stakeholders at all levels.
• 4+ years’ experience with Microsoft Dynamics 2016/365 CRM
• Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote

Interested applicants, please Email , and look for [email protected]

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

As a High-Level Tennis Coach based in Singapore, you will play a pivotal role in transitioning Hugh Performance tennis players, top-ranked juniors, to the ATP, WTA and ITF circuits.

Your primary focus will be to oversee and execute a comprehensive development plan, including technical skills, physical fitness, mental conditioning, scheduling, and competition strategies. You will also serve as a dedicated traveling coach, accompanying players to all overseas training blocks and tournaments. Your mission is to develop the players according to your professional tennis assessment and achieve measurable milestones, with the specific goal of earning at least 3 ATP, ITF, WTA points for the players by 2025.

Package:

1. Salary : Shall be aligned with experience and qualifications.

2. Annual Leave : 14 days per year.

3. Work Hours : 42hrs per week

4. Work Days : Flexible, with a minimum of 1 off day per week. Off days in lieu will be provided for travel periods.

Key Responsibilities:

1. Development & Training Plan :

- Design, implement, and manage individualized development plan, covering all aspects of progression from junior tennis to professional level competition.

- Focus on improving technical tennis skills, tactical understanding, physical conditioning, and mental resilience to prepare for competitive tennis.

2. Training & Technical Guidance :

- Lead technical training sessions, focusing on serving, groundstrokes, footwork, net play, and other essential aspects of professional tennis.

- Continuously analyze performance in training and matches, adjusting the development plan based on progress and areas for improvement.

3. Fitness & Physical Conditioning :

- Collaborate with strength and conditioning coaches to ensure physical readiness, optimizing strength, endurance, agility, and injury prevention protocols.

- Monitor and fine-tune fitness program, including recovery strategies, nutrition, and injury management.

4. Mental & Psychological Preparation :

- Work closely with a mental conditioning team to enhance mental toughness, emotional control, and ability to handle pressure in competitive environments.

- Implement visualization techniques, pre-match routines, and recovery exercises to foster mental resilience.

5. Scheduling & Tournament Planning :

- Plan and coordinate training blocks, recovery periods, and tournament schedules for optimal development and ranking progression.

- Develop and oversee a competition calendar.

6. Travel & On-Court Coaching :

- Serve as traveling coach for all overseas training blocks and tournament appearances.

- Provide on-court coaching support, helping players navigate different conditions and opponents at various levels of professional tennis.

7. Team Collaboration :

- Work in synergy with the wider coaching team, including fitness, mental, strength, and rehabilitation experts.

- Ensure communication and alignment between all support staff to achieve holistic player development.

Qualifications:

1. Bachelor’s degree in Sports Management, Physical Education, or a related field.

2. At leas 7-10 years of experience coaching players on the ITF, WTA or ATP World Tour

3. Former professional tennis player with an ATP ranking bellow #500

4. Tennis coaching certifications of International standards

5. Ability to work flexible hours, including evenings and weekends, as required.

6. Willingness to travel within Singapore and regionally when necessary.

Job Scope:

• Responsible for the end-to-end implementation of Microsoft Dynamics 365.
• Work with stakeholders to understand business needs and technical requirements, and lead the project from conception to implementation.
• Assist in documenting the integration strategy endpoints and data flows.
• Familiar with the entire project lifecycle, including requirements analysis, coding, testing, deployment, and operations to ensure successful integration.
• Under the guidance of the Architect, ensure the integration strategy meets business goals.
• Provide support to the Migration Lead in MS Dynamics 365 migration activities in pre-production and production phases.

Job Qualifications:

• Degree in Information Technology or equivalent.
• Experience of at least 3 years or more in leading MS Dynamics 365 software implementations.
• Proven experience in managing and leading a team.
• Experience in overseeing business requirements of client stakeholders to implement MS Dynamics service modules.
• Hands-on experience in Dynamics 365 CRM.
• Skill set in business analysis and UAT execution is highly advantageous.

Interested candidates can click apply for more information.

** We regret to inform that only shortlisted candidates will be notified. **

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rallonza Bernice Mae Nocum | EA License No. 02C3423 Personnel | Registration No. R1442141

(CENTRAL REGION)

Willing to work shift as follows:

• Monday to Friday: 8am to 4.15pm/10.45am to 8pm
• Saturday: 8.30am to 5.30pm

(Rotating shift within the hours above, subject to 42 hours work week)

Leadership and Supervision

• Manage the daily operations of the reception desk, ensuring smooth and professional service.
• Provide guidance, training, and mentoring to receptionists to ensure high standards of customer service.
• Assign tasks, manage schedules, and oversee the performance of the reception team.
• Handle conflicts or issues that arise with students, staff, or visitors and escalate to management when necessary.
• Manage a team of part-timers

Customer Service

• Greet and assist visitors, ensuring a welcoming and professional atmosphere.
• Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
• Ensure that all visitors are properly logged in and escorted as necessary.
• Manage lost & found, assist on receiving deliveries e.g. stationeries, A4 copier papers etc.
• Top up papers in students’ self-printing area and assist students if there is any error arise.
• Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.

Administrative Support

• Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
• Maintain an organized and presentable reception area.
• Monitor and order office supplies, manage lost & found, booking of discussion rooms.

Communication

• Serve as a liaison between the reception team and management to relay any issues, concerns, or needs.
• Ensure that all relevant information is effectively communicated to the team and across departments.
• Maintain accurate records and logs related to front desk operations.

Problem Solving

• Troubleshoot any issues that arise at the reception area, such as technical problems with phone lines or visitor concerns.

Requirements

• Diploma in Customer Service or relevant
• Experience with front counter duties and customer service
• At least 6 years of relevant working experience
• Proven experience as a receptionist, front desk representative, or in a similar role.
• Previous experience in a supervisory or team lead position is preferred.
• Pleasant disposition, excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in office management software (e.g., MS Office).
• Ability to remain professional and calm under pressure.
• Warm and approachable personality.
• Student-centric customer service approach to delivering excellent service attitude.
• Able to work well with diverse teams and handle conflicts effectively.
• Time management skills with the ability to prioritise tasks
• Prior relevant experience in education industry will be advantageous.
• Able to start work immediately is advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

Purpose

• The role holder will act as the governance and risk initiative lead across Corporate & Investment Banking (CIB), to ensure that the committee is furnished with effective and timely risk insights, the non-financial risk profile and associated remedial actions. The role will also involve working closely with other governance leads within constituent CIB businesses to ensure that risk governance and reporting remain effective across subordinate risk committees with common principles adopted across all.
• The role holder will demonstrate strong Subject Matter Expertise (SME) across the broad spectrum of non-financial risks thereby contributing to the formation of risk insights and remedial actions to improve the non-financial risk profile.

RESPONSIBILITIES

Strategy

• Provide CIB wide governance and risk reporting coverage across the broad spectrum of non-financial risks.
• Drive risk initiatives around automation and analytics to support effective and timely risk identification.
• Act as a central point of contact for CIB for the first line on Risk and Control-Self Assessments and the implementation of Standard and policy changes.
• Collaborate with Risk Framework Owners (RFOs) to translate high-level policies into actionable, risk-based business journey control standards across the CIB businesses,
• Build a shared understanding of risk-based priorities across the CIB businesses, collaborating closely with both 1 Line of Defence (LoD) and 2LoD stakeholders to drive a unified approach.

Business

• Partner with the business to become a trusted advisor and team player focused on delivering the right risk management outcomes for CIB.
• Co-ordinate and deliver business wide review initiatives and project-based activity focused on specific non-financial risks across the business areas within the overall CIB business.
• Work collaboratively with 2LoD functions and Standard Owners to provide on-going feedback on the refinement of these and help manage the effective implementation of these across CIB.

Processes

• Drive, co-ordinate as appropriate 1LoD/2LoD working groups to drive effective, practical and timely embedding of policy requirements, RCSAs and other risk initiatives demonstrating strong cross-team collaborative skills.
• Collaborate with key stakeholders to ensure a risk-based approach in the execution of control monitoring and risk management activities and help manage CIB wide projects on Process Universe design, Risk and Control Simplification.
• Embrace an agile risk management approach to promote both a pro-active approach to risk management and a culture of continuous improvement.
• Enhance the feedback loop between the different lines of defence and external parties to ensure that weaknesses or gaps identified through review activity driving read across activity as appropriate.

People & Talent

• Cultivate and develop talent within the team to support individual and team objectives.

Risk Management

• Drive risk initiatives across CIB to ensure that strong risk governance, first line risk management and a proactive risk management and identification philosophy takes hold across the business.
• Drive and contribute to innovation and strategy for first-line risk management through the use of data analytics, automation and other tools for portfolio level risk analysis, Risk and Control Self Assessments and assurance.
• Support the effective management and oversight of non-financial risk management through owning and collaborating on risk initiatives across CIB, aligned to top and emerging risks.
• Continue the refinement of automated and analytical risk reporting across CIB.
• Lead on pan-CIB training initiatives to improve standards, raise awareness and improve outcomes for non-financial risk identification and remediation.

Governance

• Oversee effective risk governance and reporting for CIB across its key non-financial risk governance committees.
• Work collaboratively with governance leads across CIB to ensure that governance and risk committee reporting follow best practices and are effective at provide the requisite levels of risk insights, narratives and mitigating actions to address top and emerging risks.
• Provide regular, clear, risk focused updates for senior management and the CIB Non-Financial Risk Committee, demonstrating insights and delivery against the residual risk profile.
• Report and escalate on a timely and transparent basis to business management and appropriate governance forums on items including emerging risks, key control deficiencies, review outcomes, and material incidents as applicable and support the implementation of agreed actions.
• Responsibility for promoting and maintaining a strong and effective first line of defence risk culture across the CIB businesses.

Regulatory & Business Conduct

• Support internal 2LoD Assurance Teams and 3LoD GIA and external parties including regulatory authorities on engagements as required.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CIBMT
• CIB, COO MT
• CIB Conduct and Control MT
• CIB, Business Control & Governance Leads
• CIB, CROs
• CIB, Head of CFCC
• CIB, Head of GIA
• External regulatory authorities

Other Responsibilities

• Embed Here for good and Group’s brand and values in CIB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 12+ years of financial services experience in governance and risk reporting
• Bachelors Degree in Finance or any equivalent
• Proficiency in risk and governance ideally in the CIB space
• Strong relationship building and management and ability to engage stakeholders at different levels of seniority
• Strong influencing and communication skills - oral, written & presentation
• Demonstrates understanding of and commitment to the Group's core values

Role Specific Technical Competencies

• Business Markets
• Data Gathering & Analysis
• Effective Communication
• Operational Risk
• Achieve Results
• Spot Opportunities
• Solve Problems

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Your Profile

We seek individuals with highly developed conceptual, strategic, and analytical skills, capable of striking a balance between visionary thinking and practical solutions. A business-oriented mindset coupled with effective storytelling will drive your success. We are looking for self-starters ready to take on responsibilities with enthusiasm in an everchanging environment.

Your Role

As a Lead ML Engineer, you will play a leading role in operationalizing ML Models developed by data scientists. You will serve as the focal point for ML model refactoring, optimization, containerization, deployment, and quality monitoring. Your main responsibilities will include:

• Conduct reviews for compliance of the ML models in accordance with overall platform governance principles such as versioning, data / model lineage, code best practices and provide feedback to data scientists for potential improvements
• Develop pipelines for continuous operation, feedback and monitoring of ML models leveraging best practices from the CI/CD vertical within the MLOps domain. This can include monitoring for data drift, triggering model retraining and setting up rollbacks.
• Optimize AI development environments (development, testing, production) for usability, reliability and performance.
• Have a strong relationship with the infrastructure and application development team in order to understand the best method of integrating the ML model into enterprise applications (e.g., transforming resulting models into APIs).
• Work with data engineers to ensure data storage (data warehouses or data lakes) and data pipelines feeding these repositories and the ML feature or data stores are working as intended.

Technical Skills

• 7 to10 years of experience as a ML Engineer, working with Python, ML libraries, and large-scale data processing framework.
• Advance proficiency in Python used both for ML and automation tasks.
• Experience in working with ML libraries such as Panda, NumPy, H2O, or TensorFlow.
• Experience in working with large-scale data processing framework, such as Hadoop, Spark, or Dask.
• Knowledge of OpenShift / Kubernetes is a must-have.
• Good knowledge of Bash and Unix/Linux command-line toolkit is a must-have.
• Hands on experience building CI/CD pipelines orchestration by Jenkins, GitLab CI, GitHub Actions or similar tools is a must-have.
• Knowledge in the operationalization of Data Science projects (MLOps) using at least one of the popular frameworks or platforms (e.g., Kubeflow, AWS Sagemaker, Google AI Platform, Azure Machine Learning, DataRobot, Dataiku, H2O, or DKube).
• Experience in defining the processes, standards, frameworks, prototypes and toolsets in support of AI and ML development, monitoring, testing and operationalization.
• Knowledge of cloud platforms (e.g. AWS, GCP) would be an advantage.

Key Highlights:

• Central Location
• Permanent Position
• Bonus + comprehensive benefits package

The Integration Specialist/ Lead is responsible for leading the integration, optimization, and enhancement of IT tools across the organization. This role will develop and implement transformation strategies to ensure the IT toolset aligns with evolving business needs, supporting operational efficiency, compliance, and security. The ideal candidate is a technical expert with a collaborative approach, dedicated to driving innovation, process improvement, and cross-functional collaboration.

Responsibilities:

• Develop and implement strategies to set up and adopt new tools, uplift the current toolset, to meets scalability, reliability, and security standards.
• Identify opportunities for tool enhancements and recommend solutions that align with the organizations transformation roadmap.
• Work closely with application and infrastructure teams to design and deploy solutions for system and tools integration
• Ensure that all integration meet compliance, security and regulatory requirements, and best practices for data integrity and access control.
• Enhance and support integration initiatives through patch automation and Privileged Identity Management (PIM) solutions.
• Manage and configure integration tools (E.g. Ansible/ Tenable/ ELK etc)
• Act as a liaison between technical and business team, gather requirements to facilitate smooth tool adoption
• Perform testing to ensure seamless tool integration.
• Maintain detailed documentation of tool integrations, configurations, and workflows.
• Provide regular updates to key stakeholders

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT tools integration, with hands-on experience in setting up and adoption.
• Ability to enhance and configure tools to enable seamless integration across systems.
• Demonstrates strong knowledge of IT compliance and security requirements.
• Proficiency with IT tools (e.g., Ansible, ELK, Sailpoint, Device42, Tenable, DevSecOps) is a must.
• Excellent analytical skills for diagnosing and resolving integration and compatibility issues.
• Excellent problem-solving and communication skills.

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
Josephine Xie | EA Registration No: R1874897

Overall responsibility and accountability for the development and institutionalization of the quality, risk, and compliance (QRC) program of our APAC Work Dynamics business in close coordination with Workplace Management, Markets, and Regional Operations. Guarantees the continual compliance to quality and risk standards for product and service delivery, and enables and sustains processes to ensure reliability and consistency of QRC programs supporting operations. Responsible for implementing QRC and strategic operational goals to exceed customer expectations for product and service quality, cost and delivery, and supporting operational excellence for internal and external operations. Work closely with internal and external key stakeholders, providing expertise, coaching, and analysis of improvement opportunities and corrective actions. Responsible for all areas of the QRC audits within the region, and provides independent review and evaluation of compliance posture across internal operations and client service delivery as appropriate. Lead implementation of the global quality management and risk management systems within region, striving for best in class business practices to deliver to the customer’s expectations and manage teams and projects across the business. S/he will provide clear leadership and vision, inspire and motivate staff to achieve excellence. Monitor and report QRC Key Performance Indicators across all areas of the business, and applies appropriate analytical tools and models to trend and identify opportunities for improvement. Provides QRC subject matter expertise to create responses client RFPs for new / expanded services, and defines appropriate resource models for new client engagements. Participates on new client transition projects, and supports quality and risk management program implementations on new accounts.

Job Description

Strategy and Development

Overall responsibility for QRC activities across the Work Dynamics business. Ensure that QRC strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner. Evaluate the risks faced by the business and take action to mitigate and develop opportunities. Contribute to overall business strategy for Quality, Risk Management and Business Assurance to ensure Work Dynamics has a consistent approach that is steeped in ISO and TQM.

Responsibilities

• Coordinate use of the JLL quality management systems (QMS) across all industries and clients within the region, and optimize the use of the JLL QMS to add value and minimize compliance risk for IFM services provided to our clients.
• Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
• Drive any necessary culture change and improvement in business performance to deliver strategic goals
• Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required
• Implement new QRC processes and systems where appropriate
• Develop and manage an internal operational audit program to ensure effective internal and external audits happen as well as assessment and audit of subcontractors. Ensure audits are documented, findings identified, and actions are created by responsible stakeholders and tracked through to resolution. Create Quality & compliance, external audit and internal audit reports and dashboards for senior executives.
• Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically
• Work to prevent non-conformances, customer complaints, concession and rework alongside Operations to develop corrective and preventative actions within required time-frame
• Liaise with the account management enablement teams in each region to ensure compliance with JLL global client assurance programs. Support account teams with coaching and guidance on quality, risk, and compliance best practices and global standards.
• Continually improve the Quality Management System, updating procedures and train team members where required
• Collate ISO certification by country (ISO 9001 (quality management), ISO 1400 (environmental management), ISO 45001 (occupational health & safety management) to understand current certification and collaborate on development of integrated management system plans for future ISO accreditations.
• The role will require interaction with cross functional SMEs in each of the product delivery areas and participate in the development of the QRC framework at a global, regional, sub-regional and country level by industry to ensure all required playbooks, processes and standard operating procedures are in place, logged, named and numbered correctly on a central register and stored in a central repository
• Provide QRC support to new business development initiatives, and enable quality and risk management programs at new accounts within region and global as needed
• Able to clearly communicate regulatory requirements to relevant clients within the region, and apply these to the compliance systems that JLL will develop for clients in these industries.
• Ensure that corrective actions are delivered and non-compliance issues are resolved on time
• Work with external ISO accreditors to schedule external audits as and when required ensuring key stakeholders, SME’s are aware and available by country as required.
• Develop improvement and communication protocol within all systems and processes across the business Report on QRC activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
• Partner with Environmental, Health and Safety, and Engineering to implement a behavioural approach to safety and a zero tolerance culture
• Develop training materials for quality, risk, and compliance for employees at all levels.
• Work with the transition leader to ensure that the quality and risk framework minimum standards are included in all transitions and in place for go-live
• Other quality, risk, and compliance tasks required to support regional operations.

The Candidate

The candidate should have a technical mindset and proven leadership and management skills with the ability to engage, negotiate, and manage key stakeholders and suppliers. S/he should be a strong and confident negotiator with the ability to engage internal and external stakeholders at all levels, excellent communication, interpersonal and influencing skills as well as excellent analytical and problem-solving abilities. The candidate should be results orientated with ability to plan and deliver against project deadlines commercially and financially astute with experience of managing budgets. An appreciation of and an ability to positively resolve issues arising from different cultures

Experience

• Educated to degree level in a relevant area of study. Bachelors or similar level degree (Desired: Engineering, statistics, or quality discipline or related). Advanced degree beneficial, or equivalent experience
• At least 10 years’ experience in Quality or Operations required, at least 5 leading quality improvement programs
• Demonstrable experience of leading a quality function with a proven track record in strategic quality leadership delivering effective quality strategies, policies, processes and systems and compliance to ISO accreditations
• Experience implementing / managing ISO 9001-certified quality management systems
• Certified Quality Auditor (internal or lead)
• Experience leading/managing a large, complex and geographically dispersed team
• Proven leader with extensive ability to build solid and collaborative relationships with team members that fosters a contagiously quality and compliance CI culture.
• Ability to add value, reduce costs and make business improvements
• Proven project management and cross-functional experience
• Ability to communicate, effectively interface and influence multiple levels of executives and a broad range of internal and external customers
• Chartered Membership of an industry related Professional Body, preferred
• Six Sigma Green / Black Belt experience preferred
• Experience working in cGxP operations, especially related to regulated facilities and equipment, a plus but not required
• Other quality, risk, and compliance tasks required to support regional operations.

Skills

• Leadership Skills:A leader with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization and with clients.
  Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  Strategic in nature, with a strong bias towards transformation and execution
  Inspirational Leader, stimulates action with a balanced leadership style of control and influence
  Operates with a sense of urgency
  Decisive, willing to take risks
  
• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for systems thinking, planning strategy and tactics. Experience / qualification in Design Thinking will be of advantage
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
• Client orientation: Keen focus on client needs, acutely focused on improving the client experience. Very high credibility in front of senior client audiences.

Behavioural Competencies

• Strategically adept
• Possesses a customer mindset, internal and external
• Cross-functional, collaborative, and culture-builder
• Results oriented, constantly raising the bar
• Proven leadership in both direct and project environments

Responsibilities

• Overall in charge of the CSO and CSA team (frontline team)
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline teams image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the teams operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Diploma with prior experience of at least 1-2 years in leading a team of customer service and general administration team (service of commercial vehicles) or similar trade (automotive/logistics/industrial)
• Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Possess strong leadership skills
• Mon to Fri 830am - 530pm, alternate Sat 830am - 1230pm, basic + standby allowance + 2 times bonuses
• Senoko Road, transport pick up provided
• Job Reference: L955R34Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Company’s Profile

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking an Team Lead, Accounts to join their team and contribute to their ongoing success.

Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025)

Working hours: Monday to Friday, 8.00am to 5.30pm

Responsibilities:

• Managing, training, and evaluating accounts payable staff members.
• In charge of data validation, and processing of invoices to vendors and employee reimbursements.
• Maintain accurate and complete financial and client records.
• Compile, analyze, and report financial information to management and clients.
• Building and maintaining relationships with staff, clients and vendors.
• Ensures that systems, policies, controls and procedures adhere to company policies while functioning with accuracy and timeliness.
• Standardize procedures to generate efficiency in-house and create internal templates to be used by the company.

Requirements:

• Min. Diploma in Accountancy / Accounting / Banking & Finance, Business Management or related fields
• Min. 1-2 years’ experience in a Supervisory role
• Knowledge and prior experience of SAP would be an added advantage

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Job Responsibility:

• Provide advanced technical support and troubleshooting expertise for complex hardware, software, and network issues.
• Lead desktop-related projects such as system upgrades, migrations, and deployments.
• Collaborate with IT teams including network, security, and systems administrators to ensure integrated and optimized desktop services.
• Mentor junior desktop engineers, providing guidance, training, and knowledge sharing opportunities.
• Participate in hiring processes and performance evaluations for desktop engineering team members.
• Maintain comprehensive documentation of desktop configurations, procedures, and best practices.
• Collaborate with vendors and third-party providers to evaluate and implement new technologies or services.

Qualification:

• Minimum 3 years of relevant working experience.
• Experience in desktop engineering, system administration, or related IT roles.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Leadership abilities including project management, team collaboration, and mentoring
• Diploma / Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

Job Scope:

• Responsible for SWIFT Application Alliance Messaging Hub (AMH) and SWIFT related infrastructure support.
• Responsible for configuring/supporting SWIFT AMH.
• Responsible for end-to-end implementation of SWIFT AMH.
• Perform requirements gathering, analysis, solutions design and review.
• Participate in systems integration testing (SIT) and coordinate with application teams, users, non-application IT teams, and user acceptance testing (UAT), inclusive of deployment of solution.
• Track issues and follow up until the closure.
• Support, coordinate and lead all technical activities regarding solutions delivery for the area – for both business-as-usual and project delivery.
• Development of reports from SWIFT AMH database.
• Configure, build, and test the application or technical architecture components.
• Collaborate with other developers, designers, and architects to ensure configurations meet requirements and performance goals.
• Assist in transitioning application components to testers.
• Address defects and performance issues identified during testing.
• Document the application for maintenance purposes.
• Monitor and review production stability i.e. manage number of issues, reoccurrence, processes, change control, etc.
• Assist to generate reports using AMH database and Native SQL.

Job Qualifications:

• Degree in Computer Science / Information Technology or equivalent.
• At least 6 years of working experience on SWIFT Payment Systems.
• Excellent product knowledge and hands-on experience on Alliance Messaging Hub (AMH) SWIFT related solutions, infrastructure and products e.g. GPI, SAG/SNL.
• Expertise in upgrade or migration of SWIFT AMH / SWIFT Alliance Gateway (SAG) / WebPlatformSE / HSM and Swiftnet link.
• Experience in development, SIT/UAT/production support, configuration and optimization of SWIFT AMH applications.
• Solid experience in IT Security and SWIFT CSP, IBM MQ.
• Good knowledge in messaging interfaces - JMS, IBM MQ (event based, message driven) and SWIFT Message Types in ISO20022.
• SWIFT messaging protocol and standards is a plus (FIN, FileAct, RMA, MT, BIC, LT).
• Experience in Javascript, jQuery, HTML5, CSS3, IBM MQ, MySQL, Oracle DB.
• Experience in BMC Control-M for scheduling, running batch jobs.
• Experience in issue tracking and version controlling using Jira, GIT, Aldon LM.
• Comprehensive knowledge in software engineering with Javascript, React (including Redux/Flux) and JSX, Java expert, troubleshooting skills in Java, J2EE.
• Exhibits problem-solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in Financial Services industry supporting mission critical applications is a big plus.

Interested candidates can click apply for more information.

** We regret to inform that only shortlisted candidates will be notified. **

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rallonza Bernice Mae Nocum | EA License No. 02C3423 Personnel | Registration No. R1442141

Want to make waves in the beauty industry?

We're seeking a talented Digital Marketing Manager to join our team. You'll be at the forefront of our marketing efforts, driving lead generation and brand awareness. If you're a creative problem-solver with a passion for digital marketing, this role is for you.

Key Responsibilities:

Develop and Implement Lead Generation Strategies:

• Design and execute effective and comprehensive lead-generation campaigns across various digital channels including email, social media, PPC, SEO, and content marketing.
• Utilize marketing automation tools to nurture leads and move them through the sales funnel effectively
• Develop targeted marketing strategies to attract and convert leads at different stages of the buyer's journey.

Campaign Management and Optimization

• Design and manage campaigns from conception to execution, ensuring they align with business goals and deliver measurable results.
• Create compelling and conversion-focused content landing pages, email campaigns, and social media posts.
• Monitor and analyze campaign performance metrics, providing regular reports and insights to stakeholders.
• Use insights from data analysis to optimize campaigns, improve conversion rates, and achieve lead generation targets.
• Optimize campaigns based on performance data to improve lead quality and conversion rates

Content Creation and Optimization

• Collaborate and develop with the content team to create compelling content tailored to target audiences to attract and convert potential leads, including blog posts, whitepapers, case studies, and webinars.
• Optimize content for SEO to enhance visibility and organic traffic.

Data Analysis and Reporting

• Conduct keyword research and use SEO best practices to increase organic traffic and improve search engine rankings.
• Manage and optimize SEM campaigns to ensure high ROI and effective budget utilization.
• Utilize analytics tools to track, measure, and report on campaign performance and ROI.
• Conduct A/B testing and other performance analyses to refine and improve marketing strategies.

CRM and Marketing Automation:

• Manage and optimize CRM and marketing automation systems to nurture leads through the sales funnel.
• Implement and refine lead scoring and nurturing processes to improve conversion rates.

Social Media Strategy and Management:

• Develop and execute social media strategies to increase brand awareness and generate leads.
• Engage with the online community, respond to inquiries, and foster relationships with potential clients.

Collaboration and Coordination:

• Work closely with the sales team to ensure alignment on lead quality and follow-up processes.
• Collaborate with the design team to create visually appealing marketing materials.
• Provide regular updates and insights to sales on campaign performance and lead behavior.

Budget Management:

• Manage the digital marketing budget, ensuring efficient allocation of resources to maximize ROI.
• Monitor and report on spending against budget.

Industry Trend Monitoring:

• Keep abreast of the latest digital marketing trends and technologies.
• Implement new tools and techniques to improve lead generation efforts.

Qualifications / Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience (5+ years) in digital marketing with a strong emphasis and focus on lead generation.
• Proven track record of developing and executing successful lead generation campaigns.
• Strong understanding of digital marketing channels (SEO, SEM, PPC, social media, email marketing).
• Experience in B2B or B2C marketing.
• Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Excellent written and verbal communication skills.
• Proficiency in using digital marketing tools and platforms, including Google Analytics, Google Ads, Facebook Ads Manager, LinkedIn Campaign Manager, etc.
• Creative thinking and problem-solving abilities.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Why Caring Skin:

At Caring Skin, we are committed to being a good company that creates great value, impacts lives with our high-quality skin care solution, and being the place of choice for customers and employees.

We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.

By joining Caring Skin, you can make a difference in the lives of others with the potential you can bring to the team, and through our holistic skincare solution.

Join Our Team at Caring Skin - A Certified Great Place to Work!

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team!

Why You'll Love Working Here:

Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.

Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.

Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.

Interested applicants are invited to send an updated resume along with a portfolio link to HR or click Apply Now.

You may also Text to 8779 0917.

Role Overview

The Enterprise Search Lead, Modern Workplace holds a leadership position within the global SJ Group Technology Modern Workplace team.

This position will spearhead the development and optimization of advanced search solutions within the SJ Group.

The incumbent in this role will ensure seamless information retrieval across the SJ Group, enhancing productivity and collaboration. By leveraging innovative technologies, they will create intuitive and efficient user search experiences. Their strategic leadership will drive continuous improvements and align search capabilities with business objectives.

The incumbent will role model the SJ Group values, ethics and code of conduct and ensure all business activities are carried out in accordance with these guiding principles.

Role Responsibilities

· Design and implement a comprehensive search strategy that aligns with the SJ Group goals and enhances user experience.

· Continuously improve search functionality and performance through data analysis, user feedback and the implementation of modern solutions.

· Lead the integration of search solutions with SJ Group systems.

· Build and maintain effective relationships with internal and external stakeholders to ensure needs are met.

· Effectively manage and lead a team of nominated direct reports to ensure optimal performance, resourcing, retention, and professional development.

Education Qualification

· Min degree in IT related fields

Relevant Experience

· Min of 5 years’ experience in IT leadership roles,

· Excellent vendor management and stakeholder relation

· Experience working with cloud- based services, collaboration tools and mobile solutions

· Experience managing global IT projects

· Ability to articulate the role of technology and technology services in meeting business requirements.

· Ability to prepare complex business cases, business plans and project plans.

Professional Accreditations

· Relevant IT related certifications

Professional Knowledge/ Skills

· Technical expertise and knowledge of current and emerging IT trends

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The client is actively searching for a Senior Professional Officer/ Lead Professional Officer, Nursing to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The Professional Officers Division (POD) houses a centralized pool of academic staff under the Professional Officers scheme. Professional Officers come with specialised and deep technical skills acquired through extensive industry experience. They form the talent pool which brings a much-needed industry perspective to student learning. They facilitate applied learning and applied research in the University, complementing the academic expertise of the faculty to bring industry practices and applications into the curriculum.

Professional Officers leverage on their industry experiences to create authentic learning environments, where discovery and innovation take place. They act as coaches and mentors to students during practical learning activities such as laboratory sessions and Capstone Projects. They collaborate with industry partners and coordinate students’ clinical placements for Clinical Practice Education (CPE). Professional Officers could also lead or work with faculty on industry innovation projects to provide solutions to the industry.

In addition to their role in applied learning and applied research, Professional Officers manage the centralised laboratory facilities and resources. With Technical Officers, laboratory safety professionals, and administrators in POD, they jointly develop central policies and processes for the safe and seamless operation of laboratories in the University

The responsibilities of this role are:

• Develop and teach practical learning activities (laboratory sessions, tutorials, simulation etc) with assessment of students.
• Mentor and supervise students in practical learning activities, clinical placements and thesis/capstone Projects.
• Collaborate with industry partners and coordinate clinical placements for Clinical Practice Education (CPE).
• Manage laboratories and equipment to support academic programmes and applied research.
• Ensure safety in laboratories through proper operational processes and maintenance of equipment and promoting safety culture across laboratories within the Health and Social Sciences cluster.
• Coordinate procurement of equipment and liaison with vendors/suppliers.
• Lead or co-lead innovation projects with industry to enhance clinical care innovation and productivity.

The ideal candidate will need to have the following qualities and experience:

• Singapore Nursing Board-valid Full Practicing Certificate (Registered Nurse).
• A degree in Nursing from a recognised University. Possessing a Master’s degree, PhD degree and relevant certifications will be an added advantage.
• Have at least 15 years of clinical nursing experience in healthcare settings.
• Extensive experience and knowledge of nursing skills and industry practices to bring industry perspectives to the University
• Keen interest in innovation projects, with demonstrated ability in developing solutions to technical problems. Experience in research projects and publications will be an added advantage.
• Strong supervisory skills and enjoy working closely with students in an educational environment. Experience in simulation education will be an added advantage.
• Demonstrate proficiency to keep abreast of development in the field and pursue professional certification programs. Possessing industrial certifications in relevant areas will be an added advantage (e.g., simulation training)
• Possession of a good network of relationships with industry partners in hospitals, community, and ILTC sectors will be an added advantage

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

Responsibilities:

• Primary point of contact for a portfolio of global institutional/VIP clients.
• Developing trust relationships and locate growth opportunities for cross selling.
• Expanding the relationships with existing customers by sustained communication, understanding of their needs.
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers.
• Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions.
• Leading the client manager team, coaching junior employees

Requirements:

• At least 5 years working experience in prestigious private banks/ family office with strong product knowledge.
• At least 3 years working experience as the team leader
• Industry experience in Fintech is a must.
• Strong client management skills including maintaining strong relationships, organizing client profile and incentive client business activities, etc.
• Strong communication skills, ability to be flexible in a variety of situations.
• Ability to work under pressure.
• Passionate about Fintech. Industry experience is highly preferred.
• Proficiency in English is a must to facilitate communication with a wide portfolio of clients.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves. TikTok LIVE Team is committed to creating real-time interactive scenes, As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.

The Content Quality Assurance Specialist Lead will manage a team and will ensure the safety of our users on the platform covering LIVE videos.

Responsibilities:

1. To develop the eco and monetization governance team capabilities for TikTok Live

2. Manage general risk analysis and overall quality asssurance, along with project management

3. Be an effective team leader, including but not limited to workflow optimization, mentoring team members, and overseeing day-to-day operations.

4. Thorough data analysis, summarize and feedback problems & handle necessary escalation and form a quality inspection report.

5. Define and drive cross-functional high-impact safety initiatives and outcomes, collaborating with teams across TikTok LIVE teams.

6. Work with internal stakeholders to make sure business priorities are communicated clearly and backed up by strong data insights.

Qualifications

Minimum Qualification

1. Bachelor’s degree or above, familiar with the live stream / video hosting platform.

2. A minimum of 5 years of proven success in a similar role; experience in leading a Trust and Safety / Quality Assurance / Content Moderations team, and a proven track record of working with high-performing teams.

3. Possesses strong learning ability, cross-department communication, and collaboration skills; demonstrated track record of working in a lean environment is a plus.

Preferred Qualifications

1. Proven work experience within social media/ internet/ technology industry/ BPO related organisation.

2. Proven and demonstrated success in project management

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Resourcing

• Consistently review staff headcount across teams in relation to overall EOM budget
• Partner HODs to support and facilitate resourcing needs
• Work with HQ Recruitment team to support Strategic Hiring

Talent Development

• Execute the talent management processes to identify, develop and retain talent to sustain a healthy succession pipeline for leadership and key positions
• Review and enhance the talent management framework to ensure progressive talent management policies and processes
• Engage management on career development and rotation plans for talent, and succession plans for key positions
• Ensure proper follow-through of key decisions undertaken at talent review meetings

Employee Engagement

• Organize annual engagement sessions with HODs and partner with HODs to address critical people related issues. Work with HODs to ensure follow-through and publish key actions.
• Demonstrate good understanding and appreciation of ground sentiments, and be able to synthesize data, and harness key insights in the process of translating Organisational Development (OD) objectives into employee engagement and communication strategies.
• Plan, design and execute engagement strategies to improve the employee experience and work culture and understanding needs of our people
• Develop initiatives that deliver a more positive employee experience
• Coordinates with vendors and/or managers to organize regular team building activities

Employee Recognition

• Lead employee recognition initiatives
• Any other task/initiatives as assigned

Requirements

• Preferably 2 years of experience in HR, in the area of Talent Management or Employee Engagement
• Strong analytical ability with excellent written and verbal communication skills
• Strong interpersonal skills with proven track record in stakeholder management
• Able to work effectively independently and in teams

• Attractive Salary Package
• Dynamic Working Environment
• Career Progression

Job Description

• Oversee daily operations and departmental development
• Perform radiography duties
• Collaborate with other departments with the department managers to ensures seamless patient care
• Manage staff and facilitate training and education for the MRI Department
• Other duties assigned

Job Requirements

• Degree in Diagnostic Radiography with minimum 3 years of relevant experience
• Strong competency in MRI scanning, operations, equipment, and software

Interested candidate can send in your resume in Microsoft Words to :

[email protected]

We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

About the Team

With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local services platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Based in Singapore, we are on the lookout for a Travel Partner Operation Lead who can drive growth and lead our travel industry partnerships. TikTok's local services partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As the Travel Solutions Lead, you will play a pivotal role in leading your team, working with top travel services partners to further enhance TikTok's service offerings.

Responsibilities

- Lead and manage a team of Industry Managers focused on the travel sector, driving business growth and service excellence.

- Act as a strategic leader, developing and implementing initiatives that elevate TikTok's travel partnership offerings.

- Work cross-functionally with various verticals and teams to drive revenue, increase collaboration, and deepen partnerships.

- Drive product and partner adoption, providing ongoing education about new and existing TikTok products, particularly those that leverage advanced technology.

- Develop and implement scalable processes to enhance market activities and communication strategies.

- Represent TikTok in high-level meetings with travel industry leaders and key stakeholders, demonstrating the highest level of integrity and professionalism.

Minimum Qualifications

- Experienced in client-facing roles, with a focus on team leadership and partner management in the travel or technology industry.

- Proven experience leading cross-functional teams, both within the organization and with external travel industry partners.

- Strong track record of successfully presenting to diverse audiences, including senior executives.

- Demonstrated ability to lead significant projects and drive business growth.

- Proficiency in negotiation and strong analytical skills.

Preferred Qualifications

- Experience working in a global team environment.

- Strong product acumen with the ability to influence and contribute to product strategy.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. Our product engineering team is responsible for building an e-Commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-Commerce here at TikTok.

Our software engineers for product infrastructure role combine software and systems engineering disciplines to run high-performance, large-scale distributed infrastructure. This means you will be deeply involved in the developmental lifecycle of critical software services, collaborating closely with product engineers to combine software code and systems knowledge to ensure that TikTok e-Commerce's services are reliable, fault-tolerant, efficiently scalable and cost-effective. You will also be leveraging your software engineering expertise to develop software platforms and tools to optimise the operational and engineering efficiencies of complex systems at scale, with particular focus on improving the systems' observability, performance and maintainability.

In this role, you will:

1. Building and managing the Global SRE team, including team recruitment, new talent training, system operation/maintenance/coordination and team culture building.

2. Improve the cross-team/time zone/regional cooperation mechanism, and provide SRE solutions in line with actual business scenarios based on business orientation.

3. Responsible for SRE team arrangement and project management, guiding basic SRE work to be more effective, and improving the overall SRE efficiency.

4. Develop process specifications and plans for compliant access, configuration, disaster recovery and fault handling of critical paths of overseas SRE services.

5. Responsible for continuously improving the core SRE capabilities of Global E-commerce SRE in efficiency, cost, quality, security, etc.

6. Develop automation, data visualization and automated monitoring processes to facilitate the optimization of the TikTok e-Commerce platform infrastructure.

7. Drive the design and engineering of tools, as well as platform solutions, to optimize product engineering and operation efficiencies.

8. Manage oncall processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

9. Oversee the acquisition and development of software systems in organisational units.

10. Monitor the results and quality of the different software solutions and projects implemented in the organisation.

11. Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

Qualifications

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline and good English communication skills.

2. Familiar with SRE related processes, understand the development trend of SRE technology in the industry, and have a good ability to build an SRE system, 5 years+ experience in E-commerce industry.

3. Familiar with cloud computing technologies of Amazon Web Services, Google Cloud Platform and other suppliers.

4. Demonstrable experience in one or more programming languages such as Java, C++, Go, or scripting experience in Shell and Python.

5. Expertise in operations, deployment, high availability and quality assurance of large-scale distributed systems, with a strong focus on stability and performance.

6. Possesses a strong sense of responsibility, a proactive team spirit, and a strong ability to comprehensively analyze and solve problems.

Ideal Candidate

- Agile, quick self-learner, highly self-motivated with strong sense of product ownership and creative problem solver.

- Operational experience running a 24x7 production infrastructure at scale.

- Ability to lead independent research to solve complex technical problems.

- Empathetic and results-oriented leader and mentor.

- Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Provide coaching and training to the team members
• Conduct regular transaction monitoring and call reviews
• Ensure that training and development plans are in place
• Manage fair and consistent application of performance management and disciplinary measures
• Work across departments to improve business processes and enhance efficiency
• Deliver operational results
• Generate reports to clients
• Prepare monthly business review
• Other ad hoc duties as assigned

Requirements:

• Minimum 2 year(s) of relevant experience supervisory role, preferably in a contact centre or customer service environment
• Tech savvy and has good knowledge of Microsoft Office
• Possess good interpersonal and communication skills, creativity and problem-solving skills
• Able to motivate team to achieve business targets
• Good leadership and people management skills

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

The Market Access Oncology Care Lead, Intercontinental reports to the Market Access TA Director, Intercon. This person will serve as a strategic partner to relevant TA, as well as relevant global, Intercon and affiliate stakeholders across functions for market access. They will provide meaningful, strategic guidance and support to affiliates across respective TA and region to ensure the development and execution of high impact strategies that optimize and accelerate pricing, reimbursement, and access.

Responsibilities include:

The Market Access Oncology Care Lead, Intercontinental will need to work independently to support region’s affiliates in the localization of Integrated access strategies and strategic pricing approaches for the specific TA portfolio to identify key access opportunities and challenges to enable growth.

They also work in partnership with the Regional Market Access Director, Area cross functional and Affiliate teams to prioritize identified business opportunities and implement appropriate execution plans to maximize affiliates’ ambitions.

This person will work closely with their commercial, medical, and regulatory counterparts to stay aligned with overall 1-7-5 plans.

Specific Responsibilities:

· Facilitate and support affiliates within geographic region for insight gathering for specific TA matters to subsidized affiliates ‘strategy

· Provide market access strategy support and advice for product launches and identification of opportunities for portfolio optimization and growth.

· Supports affiliate in developing appropriate access strategies, including HTA submissions, and value messaging and models for alternative access pathways

• Works closely with critical internal functions (Global/Area/Affiliate Commercial, HEOR, EA, Legal, Medical Affairs, Regulatory Affairs), to localize, advise, align and refine Integrated Access Strategies to optimize pricing, reimbursement and access, including representing the MA Intercon viewpoint at VATs, ICTs, Franchise and other meetings.
• Support and review PLN and LRP assumptions, as well as support the implementation of MA initiatives related to affiliate's prioritized ambitions identified in PLN or LRP

· Maintain an appropriate communication flow with regional counterparts to maximize opportunities across Intercon.

· Share best practices and learnings across markets/regions to inspire innovative solutions; and encourages effective ways of working to ensure fast access for patients and maximize value for AbbVie’s assets.

Qualifications

Required:

• At least 5 years of progressive experience in Pricing and Market Access, ideally at a global, area or large affiliate level
• BA/BS in pharmacy, economics, life sciences or comparable equivalent experience

· Understanding of regulatory agency requirements / policies that govern market approval, and the impact on reimbursement decisions

• Strong cross-functional leadership, influencing, critical thinking, and analytical skills to work with a variety of groups and stakeholders.
• Ability to navigate a complex matrix environment and to be able to influence without authority.

· Willing to work across a range of products, in pipeline, near market and on market in a variety of therapeutic areas, as needs dictate.

· Ability to work under conditions of uncertainty in an evolving environment

• Communicate effectively both in written and verbal format to engage and inspire others.

Preferred:

• MBA, MS, Pharm D, or other advanced degree preferred.
• Knowledge of pricing regulations, pricing governance in key global markets, standard operating procedures, and the business of healthcare in key markets
• Experience across multiple therapeutic areas is highly desirable
• Have deep understanding of healthcare systems, as well as HTA requirements in the region