Purchasing / Procurement Assistant / Executive

We are looking for an experienced Delivery Lead specializing in Oracle Cloud Infrastructure (OCI), AWS, and Oracle Database Administration to lead cloud operations and support. This role requires deep technical expertise in cloud infrastructure and database management, with a focus on optimizing performance, maintaining security compliance, managing costs, and responding effectively to incidents. The Delivery Lead will work closely with cross-functional teams to ensure seamless and efficient cloud operations, high service reliability, and compliance with operational standards.

Responsibilities:

Cloud Monitoring and Alerting:

• Implement comprehensive monitoring for OCI (primary), Oracle Database, and AWS infrastructure.
• Define alert thresholds, escalation policies, and proactive monitoring to ensure system health and uptime.

Oracle Database Administration:

• Perform administration tasks for Oracle Databases hosted on OCI, including setup, configuration, performance tuning, and troubleshooting.
• Implement high-availability configurations, ensure data integrity, and conduct regular performance assessments.

Security and Compliance:

• Establish robust security practices, including logging, threat detection, and compliance monitoring.
• Enforce IAM and user permissions following best practices to secure cloud and database environments.

Backup and Disaster Recovery (DR):

• Automate backup and recovery processes, ensuring database and cloud data resilience.
• Design, test, and validate DR plans regularly to ensure quick recovery and minimize downtime.

Cost Management and Optimization:

• Regularly review cloud and database usage, identify cost-saving opportunities, and implement FinOps practices to streamline financial operations.

Performance Monitoring and Optimization:

• Define metrics an performance benchmarks for cloud infrastructure and database performance.
• Collaborate with application and database teams to optimize performance and troubleshoot issues as needed.

Incident Response and Root Cause Analysis:

• Develop and refine incident response processes, performing root cause analysis and applying quick resolutions to meet SLA requirements.
• Escalate incidents to upper-level support or third-party vendors as required and ensure prompt workarounds.

Documentation and Knowledge Sharing:

• Document cloud and database architecture, resource configurations, and troubleshooting procedures.
• Maintain updated runbooks, facilitate knowledge transfer sessions, and compile handbooks for handling known issues.

Routine Maintenance:

• Apply security patches and software updates for cloud and Oracle Database environments, ensuring they meet the latest security and performance standards.

Vendor and Stakeholder Collaboration:

• Collaborate with managed service vendors and internal teams to implement infrastructure changes and verify application performance.
• Work with FPT to continuously refine severity definitions based on system behaviour and feedback.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5-7+ years of experience in cloud operations with a focus on OCI, AWS, and Oracle Database Administration.
• Strong knowledge of cloud monitoring tools, security compliance frameworks, and IAM policies.
• Proficiency in Oracle Database administration including installation, configuration, patching, tuning, and backup/recovery.
• Experience in cost optimization (FinOps) and incident management.
• Proven ability to develop and execute Disaster Recovery plans.
• Excellent documentation, communication, and collaboration skills for efficient teamwork.

Preferred Qualifications:

• Certifications in OCI, AWS, and Oracle Database Administration (e.g., OCI certifications, Oracle Database certifications, AWS Certified Solutions Architect).
• Experience with infrastructure-as-code and automation frameworks.

Who We Are:

The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Team

OpenBet is sport. The world's top sports betting brands choose OpenBet as their partner for world class content, leading tech and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.

As a Development Lead you will be a part of our OpenServices team with a focus on one of our key accounts, leading a team of Software Engineers developing new features and maintaining the customers’ core Sportsbook.

Want to be part of our evolving future growth?

The Goal

OpenBet are looking for an experienced Development Lead to join our team of skilled engineers. In this role, you will be responsible for delivering scalable solutions that run on our leading cutting-edge sports betting platform. This will ensure you take our products and your career to the next level.

What you’ll be doing

• Technical leadership: Understand the platform and technologies used and guide future direction
• Team leadership: Coaching, support, and development of the team
• Customer liaison: A trusted point of contact between OpenBet professional service teams, our customers, and partners
• Incidents: Management of, and escalation path for live production incidents

Key Tasks

• Build and maintain functionality for our sports platform
• Manage a mixed team of approximately 5 Software Engineers
• Manage and contribute to technical end-to-end delivery of projects
• Become a primary point of contact for and maintain strong relationships with both external and internal customers
• Lead design and code reviews, set coding standards and ensure they are met by deliverables
• Ensure engineering best practice principles are always applied
• Design solutions that are compatible with the strategic direction of the company
• Participate in an on-call support-rota for the production system.

Must Have Skills

• 5+ years of experience building web applications and 2+ years experience managing development teams
• Experience interacting with customers, external partners and business stakeholders
• Demonstrable talent coding (preferably in Java & TCL)
• Good knowledge of large-scale website or application architectures and technology stacks
• Experience working with applications distributed across multiple data-centers
• Strong sports betting knowledge
• Good understanding of relational databases (preferably IBM Informix)
• Experience deploying software to production environments

Nice to Have Skills

• Automated testing and CI/CD (preferable good knowledge of Jenkins)
• Release management and configuration management experience.
• Experience working in a regulated industry

What we can offer YOU:

Attractive benefits, an open and supportive environment as well as a modern and exciting workplace

• The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow
• Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
• And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career

OpenBet is an equal opportunity employer committed to a diverse and inclusive work environment.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Purchasing Assistant

• Woodlands Link
• $2400 to $2800
• 5 days Mon to Fri 830am to 530pm

Job Tasks:
1. Create a Purchase Order
2. Keep track of orders to ensure timely delivery
3. Coordinate with internal divisions to ensure the quantity and quality of received items
4. Verify vendor’s invoice with purchase order and delivery order
5. Discuss product quality concerns and any other inconsistencies with suppliers.
6. Monitor warehouse stock inventory level to ensure sufficient stock available
7. Maintain updated records of suppliers, goods, costs, and lead times.
8. Conduct a weekly inventory check
9. Participate in the Annual Stocktake
10. Any ad hoc duties assigned by the Superior

Requirements:
1. Certificate in Logistics/Supply Chain Management or equivalent
2. Min 1 year in manufacturing environment

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Conduct third party and second party audit to ensure compliance to relevant medical device quality standards and regulatory requirements.
• Ensure complete management of audits from planning, conducting audit, compliance assessment, report generation and timely submission, follow-up audits.
• Continual Improvement champion

Specific responsibilities;

• Lead audit team and conduct audit for initial, surveillance and re-certification audit in a professional manner.
• Ensure that SGS Knowledge Procedures are followed for relevant product under their expertise.
• To carry out customized audit as required by Knowledge business.
• Conduct training courses under their specialty.
• Provide market information to the management team on new market trend and business opportunities.
• Staying updated with changes in medical device regulations and standards, maintain a deep understanding of the regulatory landscape.
• To carry out any additional task as required by Operation / Certification Manager

Requirements:

• Degree in Chemistry/ Biology / Microbiology/ Food Technology / Pharmaceutical / Computer/ Software Technology (IT)/ Electronic/Electrical/Mechanical Engineering
• Diverse experience as an auditor in different industries.
• A strong understanding of relevant medical device regulations and standards is essential. Knowledge of regulatory frameworks, such as the U.S. FDA's regulations (21 CFR Part 820), ISO 13485, and other international standards, is crucial.
• 5 years full time working experience in R&D and/or QA in relevant industries.
• Preferably prior auditing experience (Example: ISO 13485, ISO 9001)
• Preferably completion of recognised ISO 9001and ISO 13485 Lead Auditor Course
• Good communication, negotiation, and interpersonal skills
• Acts quickly and decisively.
• Be able to work independently with high level of initiative and resourcefulness.
• Self-motivated, meticulous

Key Responsibilities include:

· Lead and manage the entire project with our selected partners to deliver key deliverables and timelines.

· Develop win-win partnerships through innovative solutioning and creative loan structuring.

· Structure and execute loan arrangements with partners and participating SMEs of loan programmes.

· Work with internal stakeholders like Credit & Risk, Operations, Legal, Finance, Marketing and Technology teams to design & execute loan programmes with partner platforms.

· Track performance of live partnerships with explicit KPIs.

· Manage partnership and loan pipelines against targets and KPIs.

· Develop a strong pipeline of loans and partnerships.

· Keep abreast of all new digital lending and related fintech initiatives in the region.

· Desktop research on latest financing products, fintech trends and business operations

· Business Operations - Brand Strategy and Marketing

o Website and social media content creation

o Liaise and coordinate resources with group marketing team

o Creation of pitch and marketing deck

· Business Operations - Loan Operations and administrative duties which includes, but not limited to:

o Data and Funds reconciliation

o Processing loan documentation

o Booking of loans in loan booking system

o Other ad hoc administrative duties

· Process Mapping

· Being able to operate in key S.E Asian markets such as Malaysia and Thailand to seek business opportunities, network and execute plans

Requirements:

· Minimum 1-3 years working experience in the areas of Business Development, Partnerships or Product/Project management.

· Proactive and can-do attitude is a must

· Healthy sense of curiosity towards learning

· Experience or exposure to Fintech or B2B Platforms / businesses is a bonus

· Highly independent and resourceful and able to thrive in a start-up like environment

· Willing to learn and actively contribute to problem solving

· Market knowledge in Malaysia or Thailand, with existing networks will be an advantage

· Proficiency in 1 additional S.E Asian language will be an advantage (Bahasa, Thai) (To be able to communicate and operate in key S.E Asian markets such as Malaysia and Thailand)

· Be willing to be stationed overseas including but not limited to South East Asian countries for extended periods of time, as and when required.

We are seeking a Lead Application Support Engineer to to manage and oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality.

• Competitive remuneration package (up to $6,300 + AWS + VB).
• Hybrid working arrangement.
• Leadership Role: Take charge of support operations and lead a dedicated team.

Responsibilities:

• Oversee and manage a 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
• Participate in the recruitment and management of staff, including planning and organizing shift rotations.
• Train team members on the application's functionality, interface, and features, ensuring they are equipped to handle support tasks.
• Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
• Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
• Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
• Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
• Handle escalations effectively and manage client expectations to ensure smooth operations.
• Debug and improve application code when necessary to resolve issues or enhance functionality.

Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Minimum of 3 years experience in relevant roles.
• Prior experience in supporting Web-based applications.
• Experience with some programming languages and willingness/ability to learn.
• Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

This Sales Team Lead role is responsible for leading and mentoring a small team of associates to drive revenue for Gartner whilst managing and growing their own territory by identifying key buying centres to expand the net new client base. The key territory market for the role would be focusing on Vietnam.

What you’ll do:

• Achieve or overachieve financial targets
• Develop and execute strategy for achievement of business results tied to overall sales strategy
• Attract and retain top talent within sales team by following Gartner's validated recruitment methodology, with a strong focus on building a pipeline of candidates for potential open territories
• Leverage key best practices to drive and successfully sell new business opportunities
• Build and effectively manage a list of new individuals and new clients to drive business development
• Collaborate with internal resources and external network to prioritize and penetrate key accounts
• Primary focus is on driving sales within net new logos / net new client accounts
• Drive high activity by conducting team prospecting sessions with direct reports
• Ensure that each team member is capable of developing C-level relationships
• Provide leadership through effective communication of the global strategy
• Coach and develop direct associates on a regular basis
• Improve the team's success through effective leadership and mentorship
• Take ownership for own professional growth and support the team's professional growth

What you’ll need:

• Minimum 10 years proven consultative sales experience in high technology (services or software) to large multi-national companies with 2+ years of management experience
• Internal candidates should have a demonstrated track record of successful financial performance and have been in current role for 2 years, exhibiting mastery of current role.
• Proven experience in developing new business, by effectively building prospect lists and transitioning prospect companies to clients
• Proven experience in closing enterprise-wide complex sales solutions
• Demonstrated ability to lead, mentor and motivate sales associates
• Strong business acumen, forecasting skills, influencing skills and interpersonal skills (to share knowledge with a team to support the growth strategy within sales)
• Strong demonstration of intellect, drive, executive presence, sales acumen, handling others

What’s in it for you:

• Uncapped earnings and challenging, but achievable quotas – 85% of our salesforce hit quota
• Unparallel training and growth opportunities, including an intensive 3-week sales academy for new hires
• Excellent corporate benefits
• The opportunity to sell at C-level and work with some of the brightest minds in the industry
• Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities

about the client

Our client, a leading global reinsurer, offers their clients a wide range of reinsurance solutions.

about the job

In this position as an Reinsurance Operations Team Lead, you will be in charge of a team of experienced Technical Accountants and oversee the administration of insurance and/or reinsurance accounts and contracts (Facultative). From establishing, maintaining contractual data, processing the insurance and/or reinsurance account bookings, claims handling and managing the related cash flow. You will also be expected to support the underwriters in administrative activities related to the underwriting process.

In order to be successful in this position, the ideal incumbent will be responsible for entries (Facultative) in the system, check and process of accounts and claims advice and clarify discrepancies of accounts and claims with underwriters/ claim experts/ cedents/brokers.

The ideal incumbent should come with some team management experience and comfortable leading/managing a team of up to 10. You would be expected to set the stage for a high-performing and successful team by providing coaching and support to direct reports, setting individual performance and development objectives and supporting employees in reaching them and reviewing their performance.

** Strong experience in Reinsurance (Facultative)

** Comfortable handling the end to end work in operations (technical accounting, credit control, claims)

** Team management experience or display strong leadership skills

** Excellent benefits, stable environment, low attrition & career progression

skills & experience required

• 8+ years of experience in the reinsurance(Facultative) operation function such as technical accounting, underwriting assistant and/or credit control function
• Some team management experience or display strong leadership skills
• Strong analytical skills and accuracy
• Sense of reliability and responsibility
• Self-motivated, flexible and highly adaptability to changes

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents. If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Job Description:

• Leads for Mechanical completion activities
• Inducts safe work practice and procedure
• Assigns tasks and manage the Mechanical completion team
• Organizes and coordinate FAT’s, EFAT with the vendors
• Coordinates and liaise with other discipline to expedite system handover and prioritize construction sequence
• Reviews and monitor Inspections and systems handover and make the job compliant to project specification
• Develops quantifiable benchmarks and everyone knows when the goal shall be achieved or completed (e.g. KPI)
• Demonstrates leadership in managing the subcontractor and immediate supervisor.
• Plans and control of day to day activities,coordinating with the subcontractor and discuss on the outstanding activities during the weekly progress meetings and arranging materials for the subcontractor to move with the job
• Bridges between the Commissioning team and Fabrication team and ensure the system handover is done as per commissioning requirements
• Coordinates with team members in the preparation of the Risk assessments / Method statement for the activities
• Communicates effectively regards of project expectations to team members
• Identifies and resolve issues and conflicts within the project team
• Manages preservation activities ,changes in project scope, identify potential crisis and devise contingency plans

Requirements:

• Bachelor’s degree in Engineering
• Minimum 10 years relevant experience in similar industry
• Proficient in MS office
• Able to work from heights and/or confined spaces

Mid-Market is a part of Meta’s Small and Medium Business Group, a global sales function focused on connecting small and medium businesses around the world with their customers and helping them grow through Meta's advertising solutions. Small and Medium businesses are the backbone of the Asian economy and our mission in SMBG is to drive growth and transformation for our partners by cultivating trust and inspiring innovation.

Meta is seeking an exceptional sales leader to build, motivate and empower a team of Account Managers that partner with clients across Japan to maximize returns from their marketing investments with Meta through consultations, campaign optimization, education and support. In addition to developing a high-performing consultative sales team that exceeds quarterly revenue, operating KPIs, and product goals, this role will collaborate with other teams and regions to define, test and scale strategic programs that grow the market and improve the Meta experience for clients.

Ideal candidates possess exceptional ability to coach / develop / motivate team members, a passion for growing business through rigorous sales planning and consultative techniques, a keen eye for process improvement and a willingness to roll up sleeves to execute tactics. Success in this role requires the ability to thrive in a dynamic and changing environment, think strategically while being on top of operational goals, and motivate others to help achieve results.

Responsibilities

• Coach, develop and motivate a high-performing sales team to drive Meta customer metrics against territory goals with both a consultative approach and scalable approach
• Empower the team with relevant expertise and resources to deliver strategic advice, advertising solutions tied to client objectives and tactical policy / troubleshooting guidance
• Establish team goals and work with team to devise strategies and tactics to execute, measure and scale results
• drive a high level of operational rigour across sales and business operations
• Collaborate with other Meta teams and regions to develop and drive programs that grow the market and/or improve the Meta experience for clients
• guide team to identify and drive opportunities with a test-and-learn mindset
• Team development including recruiting, training, mentorship and career guidance
• support every individual to realize their full potential

Minimum Qualifications

• Experience reaching and exceeding sales revenue goals by building trust with clients and driving customer growth through consultative sales and scalable programs
• Fluency in English and Japanese are required as this role will collaborate with external stakeholders whose usual business language is Japanese
• Bachelor's degree or equivalent practical experience
• Experience inspiring, leading and developing others, directly managed or as a peer
• Experience leading cross functional teams through change and driving operational excellence through data, process & systems
• Knowledge about the digital ecosystem and business landscape in Japan
• 10+ years of client service or sales and marketing experience

Preferred Qualifications

• Strong working knowledge of the digital marketing industry and experience with direct response online and social advertising campaigns
• Prior work experience and strong working knowledge of digital media and direct response marketing
• Proven direct sales team management experience

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Responsibilities

· Manage Business requirement analysis and delivery coordination with a focus on delivering on core F&O clearing and Backoffice platforms.

· Work closely with F&O Business, F&O Marketing, Client Solutions and Operations

· Stakeholders to understand the core needs and their asks

· Partner with global/regional technology teams on requirement analysis, tracking milestones, supporting end to end testing

· Work with external vendors who are responsible for delivery of the core clearing and Backoffice platforms

· Prioritize work from multiple stakeholders in the region and deliver this in close collaboration with the global teams spread across locations in UK, India, New York and Chicago.

Requirements

· Extensive knowledge on Futures & Options and Cleared Derivative products and post-trade flows

· Ability to understand the proposed technical solutions and analyse them for their effectiveness and performance

· Extensive knowledge of software development lifecycle and methodologies, good understanding of the operational aspects of managing a software stack

· Strong business-centric mindset, with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes

· Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently

· Experience developing new standard operating procedures and documentation to manage and mitigate recurring issues.

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified / contacted.

“Change begins at the end of your comfort zone”

Are you looking for an environment where you can exceed your potential?

Are you someone who look for constant change and solutions?

If you are someone who is highly motivated with excellent problem solving skills and the ability to prioritise workloads in a rapidly changing industry, WE WANT YOU!

YOUR ROLE

• You are expected to engage customers through face to face sales
• Good interpersonal skills
• Overseeing and execute sales and marketing activities

PERKS

• Unlimited income growth
• Empowerment and supportive team culture
• Coaching will be given along with mentors and support system
• Overseas exposure for learning & development (Eg. Malaysia, Taiwan, Hong Kong)

If you have what it takes! Kindly click apply to find out more, shortlisted candidates will be contacted!

Soft Services, Events & EHS Lead

Work Dynamics - Integrated Facilities Management

The Soft Services and Events Lead is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.
Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

Transforming to the Workplace Team of the future

• Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
• Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

• Manage & oversee soft services and events management as part of the scope delivered
• Create a comfortable, welcoming, and hospitable experience employees and their guests
• Supervise and maintain the work schedule of the workplace support team, including security and housekeeping staff.
• Review operational SOP’s & propose / make changes as part of continuous improvement
• Able to liaise with Landlord on lease management and contractual services delivered including Cleaning Services

Human Experience

• Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus
• Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
• Ensure the account’s HX program initiatives are measurable and tangible to the workplace
• Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Imbed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a team of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants’ service request trends and suggestions
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
• Liaise with JLL team and client on soft service delivery
• Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.
• Identify area of development for his /her staff
• Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.
• Actively encourage an environment that drive teamwork, co-operation & performance excellence

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.
• Review applicable monthly financial reports including the preparation of accruals and variance analysis

Experience

• A Bachelors in related field and work experience of four to six (4-6) years, which should be related to all aspects of workplace (FM) delivery at account level.
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• Comprehension of soft services to ensure services are managed, although technical qualification / background is not mandatory
• One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
• MS Office proficiency

Task Skills

• Hospitality management
• Project management
• Planning and organizing
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality