The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Are you a dynamic and results-oriented professional with a strong background in commercial management? Royal Ocean Marine is seeking a talented Commercial Manager to join our client's team in the marine /shipyard / refurbishment / interior industry. In this role, you will be responsible for overseeing all aspects of our commercial operations, including client relationships, contracts, and sales strategies. This is an exciting opportunity to lead a team and drive the success of our business.

Responsibilities

• Develop and implement commercial strategies to achieve business objectives
• Manage and nurture client relationships to ensure customer satisfaction
• Negotiate and finalize contracts with clients and suppliers
• Analyze market trends and identify new business opportunities
• Lead and motivate a team of commercial professionals
• Monitor and evaluate the financial performance of commercial activities
• Collaborate with cross-functional teams to optimize operational efficiency
• Represent the company in industry events and build strong networks

• Bachelor's degree in Business, Marketing, or a related field
• Minimum 3 - 5 years of experience in commercial management
• Proven track record of successfully developing and executing commercial strategies
• Strong negotiation and communication skills
• Excellent leadership and team management abilities
• Ability to analyze market trends and identify business opportunities
• Results-oriented mindset with a focus on achieving targets
• Proficient in Microsoft Office applications

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

ECB Financial Group is an award-winning financial institution dedicated to providing innovative and reliable trading and financial solutions while fostering sustainability and social responsibility. We are committed to enhancing our brand presence and promoting sustainable practices across all aspects of our operations.

We are seeking a dynamic and experienced Branding and Partnership Senior Manager / Team Lead to lead our efforts in brand development, strategic partnerships, and amplification through various channels including social media. The ideal candidate will possess a strong blend of creativity, strategic thinking, and relationship-building skills to drive our sponsorship initiatives, charity donations, and overall brand story.

Key Responsibilities:

1. Strategic Partnership Development:

•    Identify, develop, and nurture strategic partnerships with organizations, events, and initiatives that align with ECB’s brand and values.
•    Negotiate partnership agreements and contracts to ensure mutual benefit and alignment with organizational objectives.
•    Manage ongoing relationships with partners, ensuring effective collaboration and delivering on partnership commitments.

2. Branding and Storytelling:

•    Develop and articulate ECB’s brand story, ensuring consistency across all touchpoints and communications channels.
•    Collaborate with internal teams to develop compelling brand messaging and narratives that resonate with target audiences.
•    Continuously monitor market trends and consumer insights to refine and enhance the brand narrative and positioning.

3. Sponsorship Management:

•    Lead the identification and evaluation of sponsorship opportunities, with a focus on sports sponsorship, community events, and charitable initiatives.
•    Oversee the planning, execution, and measurement of sponsorship activations to maximize brand exposure and engagement.
•    Manage sponsorship budgets, tracking expenditures and ROI to ensure optimal resource allocation.

4. Social Media Amplification:

•    Develop and implement social media strategies to amplify ECB’s brand presence and partnership activations in collaboration with the Social Media Team.
•    Work closely with the Content and Social Media Team to create engaging content and campaigns that leverage partnerships and sponsorships to drive brand awareness and engagement.
•    Collaborate with the Social Media Team to monitor social media channels, analyze performance metrics, and adapt strategies to optimize results.

• Bachelor's degree in Marketing, Communications, Business Administration, or related field; Master's degree preferred.
• Proven experience (6-8 years) in branding, partnership management, and/or sponsorship activation within the financial services or related industry.
• Strong understanding of brand development principles, storytelling techniques, and marketing trends.
• Excellent negotiation, communication, and relationship-building skills.
• Demonstrated ability to think creatively, solve problems, and drive results in a fast-paced environment.
• Proficiency in social media management tools and analytics platforms.
• Ability to travel as needed for partnership meetings, events, and activations.

As a Marketing Manager, you will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. The Marketing Manager is responsible for seamless delivery on marketing and communications campaigns including creation and communication of effective brand strategies.

This is a part-time secondment role with a work arrangement of 3 working days per week and will be based at our client’s office in the city area.

Expectations of a Marketing Manager

• Able to oversee integrated marketing campaigns, that seamlessly integrates various channels with a unified brand message
• Ability to generate innovative ideas and solutions for marketing campaigns
• Proficiency in digital marketing channels, including social media, content marketing, KOL engagement, SEM, online ad formats
• Able to oversee and coordinate multiple marketing initiatives simultaneously
• Able to oversee production shoots and brief agencies/vendors effectively
• Strong verbal and written communication skills to effectively convey and articulate marketing strategies and messages

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Oversee WH activities meeting customer’s requirement (include Pick/Pack, Receiving, Outgoing Automation and Ecom activities)

• Manhours and OT Monitoring

• Involvement in Warehouse 5S, Safety and QHSE topics

• Must be supportive and initiative on continuous improvement

• Support solutions team on WH related projects

• Manhours and OT Monitoring

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations

• Ensure team understanding and implementation on Bollore’s Value in daily work behaviours

• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team

The Successful Candidate

• Diploma & Above

• 3-5 years of warehouse experience

• Preferably in logistics related field, 3PL is preferred

• Possess forklift license is a bonus

• Ability to speak well confidently and build rapport with customers

• Good MS Excel skills

• Strong mentality and interpersonal skills

We are seeking a talented Bid Manager for our Singapore studio.

In Brief:

● You will lead and manage bids and track major KPIs.

● You will govern and drive RFP Responses, Central repository, Contract coordination, Process Management, Success Programmes and Internal Governance Role.

● You will forecast metrics related to the projects, programs, portfolios, resources, risks, etc.

● You will generate reports for different levels of management to help them make timely decisions.

● You will produce customer facing imagery and designs that convey value propositions, win themes and the solution narrative.

● You will be responsible for creating compelling designs, illustrations and graphics in a variety of formats, including but not limited to: high profile presentations, diagrams, maps, infographics, document design, exhibition and visual materials.

● You are confident in your ability to visualize your concepts and articulate your ideas to clients.

● You are to ensure compliance with required proposal deliverables.

● You are to create and manage a range of document and presentation templates.

● You will work with subject matter experts to turn written, numerical and existing content into compelling graphical representations.

● You will work within corporate brand guidelines.

● You have a minimum of 5 to 7 years of experience in Design/PM background or training. Obtaining Nicmar/PMI certification is an asset.

● You are well versed in advanced desktop publishing software skills such as Photoshop, Illustrator, Acrobat, InDesign, and Microsoft Office + Work on Google Suite

● You have experience in collaborating with diverse, cross cultural and multi-disciplinary teams.

● You have proven skills in producing proposal content within a complex business environment. International experience is an asset.

● You have the ability to work in a deadline-oriented environment without compromising artistic creativity and have the ability to work independently with minimal supervision.

● You have a positive attitude and the ability to work under pressure in a fast-paced environment.

● You will take on a techno commercial role with consciousness to quality.

● You possess a good eye for layout and design and is attentive to details.

● You have good oral and written communication skills.

To find out more visit www.spacematrix.com

We are looking for an experienced Country Manager Singapore & Malaysia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities:

• Daily team management to achieve planned financial results of the division;
• Monitoring and analysis of staff KPI results;
• Organization of search for and signing up of new business partners, as well as developing current partners and holding negotiations with them;
• Helping the team to manage key partners;
• Hiring and training staff;
• Involvement in designing and implementing the division’s marketing plan;
• Market research, analysis and forecasting.

Key Qualifications:

• Successful experience of managing a team (sales managers or account managers) of at least three years;
• Professional experience in the travel industry, networking with the travel industry, i.e. travel agencies, tour operators, OTAs (Online Travel Agencies) is required;
• An understanding of tourism and the main online booking systems;
• Excellent communication skills;
• Strong organizational and management skills;
• An ability to quickly grasp the features of new markets;
• English and Mandarin/Malay speaker.

We Offer You:

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Remote work format and a flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

The Strategic Account Manager is responsible for the organic growth of existing accounts in our Forest vertical with an average order value between £10,000 and £100,000 and a total book of business consisting of 60-70 accounts. The role doesn’t contain any new business but is expected to deliver growth on the existing book through effective data licencing, cross-selling and up-selling. A balanced approach to increasing spend and reducing churn is needed to be successful.

Fastmarkets is equally about sales performance and sales behaviours, and so how the business grows is as important as how much we grow. Key behaviours to achieving this include a proactive approach, requiring the successful candidate to consistently gain engagement from networks both within accounts and across the internal teams at Fastmarkets to deeply understand the challenges and opportunities faced by our clients. In addition, a customer-centric approach, active listening and first-class communication style are factors that will deliver success in the role.

The Strategic Account Manager will be working within markets that are seeing high levels of change and growth, due to various macro-economic drivers. A willingness to learn and be ready to have high level conversations with contacts of all levels, leading with insight and challenging thinking, will also be key factors.

The role sits within the APAC Strategic Accounts team. This is a dynamic and supportive team, with a strong emphasis on ongoing learning and coaching.

Principal Accountabilities

• Employing consultative sales techniques to manage renewals, generate new opportunities and drive growth. Aligning to the MEDDIC qualification methodology.
• Effectively managing book of business to deliver sustainable growth over the long-term.
• Creating and executing account plans to grow high potential customers within book of business.
• Fully utilising Salesforce for effective pipeline management, forecasting, activity logging and performance metric tracking.
• Taking ownership of personal development to constantly learn, develop and contribute to the wider team’s development, utilizing the resources available.
• Continually seeking to improve knowledge of Fastmarkets products and client markets.
• Collaborating across functions internally to provide the utmost value to the customer, particularly Customer Success, Editorial, Price Development, Product & Marketing team.

We are looking for a highly-driven and motivated Area Manager for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!  The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About the job:

This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.

Responsibilities:

Rider Supply

• Assist with the overall rider onboarding process for new riders
• Perform general administrative duties and manage onboarding/offboarding processes
• Update and maintain the applicants' record system on a daily basis
• Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
• Coordinate and follow-up on applicants' recruitment processes
• Other ad-hoc duties as assigned

Fleet Management

• Supervise equipment collection and riders onboarding
• Manage inventory for fleet and office and report any issues to HQ
• Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team)
• Perform any newly developing fleet management activities

Rider Support (FreshDesk)

• Maintaining a positive, empathetic and professional attitude toward riders at all times
• Responding promptly to riders inquiries
• Acknowledging and resolving riders tickets
• Knowing our products inside and out so that you can answer questions
• Communicating and coordinating with Head Office as necessary
• Providing feedback on the efficiency of the customer service process

The role

Checkout.com is actively looking for a Sales Manager to join our Commercial Team in Shanghai, China to drive rapid growth across various industries for our online payment solution.

If you are a driven and focused salesperson with a proven track record of success selling cutting edge payment solutions in a high-growth and competitive environment, this is the role for you. In return, on top of a tremendous working environment, we offer you an unrivaled uncapped recurring commissions plan.

Reporting to the Director of Sales, the Sales Manager will play a key role in growing Checkout.com’s footprint in. They will be responsible for selling Checkout.com’s full payments technology stack to large enterprise organizations.

Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform sales targets.

How you’ll make an impact

• Identify, qualify and close the most promising prospects and partners that will help Checkout.com grow a healthy pipeline across various verticals.
• Build prospect engagement strategies and partner with marketing, business development, product and other departments to build qualified pipeline in cold and warm channels
• Pitch our next-generation payment solutions and value-added services to eCommerce and Fintech companies
• Prepare high-quality presentations and proposals for C-suite stakeholders at prospective merchants, and implement winning negotiation strategies
• Become the expert on Checkout.com’s technology stack, help new merchants understand the value of Checkout.com to solve their pain points, and handle detailed questions about our product capabilities.
• Orchestrate the entire Sales process, drive urgency and work to mutual action plans, and act as the main point of contact for merchants and internal stakeholders.
• Maintain a solid, well-organized portfolio and nurture key accounts by having a deep understanding of their industry, pain points, and needs.
• Partner with other Sales Managers to share best practices, key business insights and industry trends.
• Provide feedback on local trends including competitor insights, customer needs, sales, product and marketing information.
• Act as an ambassador for Checkout.com

We are seeking a highly skilled and experienced Project Manager with a strong background in payments and banking to lead and oversee our projects in this domain. The ideal candidate will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. They will also be responsible for effectively communicating project expectations to team members and stakeholders in a timely and clear manner.

1. Lead the planning and implementation of projects related to payments and banking, including defining project scope, goals, and deliverables.
2. Develop full-scale project plans and associated communication documents.
3. Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
4. Liaise with project stakeholders on an ongoing basis to manage expectations and ensure satisfaction.
5. Delegate tasks and responsibilities to appropriate personnel.
6. Identify and resolve issues and conflicts within the project team.
7. Identify and manage project dependencies and critical path.
8. Track project milestones and deliverables.
9. Develop and deliver progress reports, proposals, requirements documentation, and presentations.
10. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
11. Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
12. Define project success criteria and disseminate them to involved parties throughout the project life cycle.
13. Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
14. Develop best practices and tools for project execution and management.

1. At least 5+ years of experience in project management in the payments and banking sector.
2. Proven experience in strategic planning, risk management, and change management.
3. Proficient in project management software tools.
4. Strong leadership, interpersonal, and team-building skills.
5. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
6. Knowledge of banking and payments regulations and compliance requirements.
7. Experience working with cross-functional teams and managing stakeholders at all levels.

• Review the analysis of business requirements and IT solutions specifications and lead the team in developing a detailed project plan

• Review project plans to determine the time frame, costing and the procedures for accomplishing the projects
• Execute a range of process activities beginning with the request for proposal, to development, test and final delivery
• Responsible for project deliverables, with an emphasis on quality, productivity, and consistency
• Conduct timely project reviews to recommend any changes to project schedules, cost or resource requirements
• Ensure profitable delivery of quality business systems for external customers are on-time, in accordance with user and system requirements and within budget

• Document and track project scope, changes, issues and risks that affect implementation
• Manage and plan the resources needed from user requirement, development of functional specification, testing and user training
• Work with the technical team to ensure that the requirements gathered are realistic and implementable
• Establish and maintain good business relationships with stakeholders to influence and achieve business goals
• Hold regular status update meetings with team

• Strong communication skills

• Graduate from Bachelor's Degree, Plus point with experience in Software Developer / Business Analyst
• 5+ years experience in Project Management and leading Web Application Projects preferred
• Candidates with PMP or ITPM certifications are preferred
• Ability to talk to customer stake holders and impress/influence them with enterprise experience and knowledge 
• Relevant experience for the type of projects being hired for
• Able to understand customer pain points and address customer escalations and concerns
• Able to understand the need for projects to be profitable and negotiate with customer on maintenance and CR pricing.

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

The Role

This role supports daily office and technology operations in Singapore and is crucial for the functionality and efficiency of our business.  The IT & Office Management Lead will ensure operational continuity, drive productivity, safeguard the company’s assets and information, facilitate resource optimisation and maintain a great employee experience for our Oll-Stars. With these different responsibilities, you would need to possess not only excellent technical but also outstanding people and organisational skills. 

The nature of this role requires you are physically available in the office on a daily basis.  While routine maintenance and scheduled support activities will take place during regular office hours, you may also be required to render emergency support and site assistance in extraordinary circumstances outside normal business hours. 

Job Responsibilities

For both IT support and workplace management, you will oversee:

• Maintenance and Updates: Perform routine maintenance and updates to ensure IT and Office systems run smoothly and continue to meet the needs of the organization without interruption. Regularly monitor IT and Office technology systems to ensure they operate securely and efficiently. This also involves checking for potential issues before they become actual problems that impact users.

• Security: Implement and maintain basic security measures, oversee office access and keys, antivirus software updates, and educate users on potential security risks and the necessary protocols to minimize risks and ensure compliance. 

• Documentation: Responsible for managing local assets within the Asset register. Keep detailed records of user queries, issues, and relevant resolutions for future reference, and to aid in the resolution of future problems. 

• User feedback: Collect formal and informal user feedback on a regular basis to monitor satisfaction levels and identify opportunities for improvement.

Specific to each domain, you will drive operational excellence in the following areas:

IT Technical Support

• Technical Support and User Assistance: Provide first-line response to users requiring assistance with IT issues and queries, particularly those involving hardware and in-office technology. Offer timely advice and support on systems and applications, providing necessary training to users to enhance their understanding and efficient use of IT resources.  This involves troubleshooting problems and resolving them either in person, via phone, or virtual tools and working closely with the regional IT support team:

  • Responsible for managing VC solutions

  • Responsible for managing Meraki switches and routers in the office

  • Troubleshoot general Mac OSX and Windows OS Issues, Update, Upgrade and
    Support

  • Troubleshoot Printer, Scanner and other peripheral issues

  • Responsible for managing IT Networks onsite including but not limited to, troubleshooting Firewalls, Switches, Access Points and WAN

  • Responsible for managing org wide G-Suite Administration (GWS)

  • Responsible for administering regional JAMF and Intune system management tools

• Problem Diagnosis: Analyze problems with hardware, software, and applications to identify root causes of issues. This includes asking precise questions to pinpoint the exact issue and employing diagnostic tools to assist in troubleshooting. 

• Issue Resolution: In close coordination with the regional IT team, address user tickets regarding technical problems, managing each issue through to resolution, ensuring minimal disruption to the user's operations.  

• Project Assistance: Assist in IT projects, including the rollout of new software, migration of data, hardware upgrades, integration between systems, often coordinating with other departments to ensure smooth execution.

• Vendor management: Work with vendors on need basis for triaging issues not limited to hardware and internet service providers

Workplace Management

• Site operations: Oversee all facilities management services for our cool 4,000sqft office, such  as cleaning, plants, pest control, fire safety, HVAC, electrical, waste and other repair & maintenance, stationery and pantry supply, locker management, meeting rooms, utilities, support during emergency, key control management. 

• Daily office inspections: Perform daily routine office inspections and take proactive measures to address issues to ensure the workspace and meeting facilities meet our standards and set our Oll-Stars up for success.

• Vendor management: Ensure facilities vendors are well managed, delivering services on-time and within budget.

• Regulations and Compliance: Ensure the provision of a safe and secure working environment, and compliance with statutory regulations on fire, health and safety standards.

• Event management: In collaboration with HR, organize Oll-Star events, either in the office or offsite. 

• Onboarding new employees: Provide hardware and system configuration for new employees, with the aim of enabling new joiners’ productivity as soon as possible. Ensure new employees are fully briefed on workspace policies, resources and in-office technology. 

• Hospitality: Welcome visitors to the office, support their set up, manage security aspects 

• Continuous Improvement: Identify opportunities for improvement and cost reduction through the regular review of our Workplace Policy and Operating Procedures and daily operational reviews.  

The Strategic Account Manager is responsible for the organic growth of existing accounts in our Metals vertical with an average order value between £10,000 and £50,000 and a total book of business consisting of 50+ accounts. The role doesn’t contain any new business but is expected to deliver growth on the existing book through effective data licencing, cross-selling and up-selling. A balanced approach to increasing spend and reducing churn is needed to be successful.

Fastmarkets is equally about sales performance and sales behaviours, and so how the business grows is as important as how much we grow. Key behaviours to achieving this include a proactive approach, requiring the successful candidate to consistently gain engagement from networks both within accounts and across the internal teams at Fastmarkets to deeply understand the challenges and opportunities faced by our clients. In addition, a customer-centric approach, active listening and first-class communication style are factors that will deliver success in the role.

The Strategic Account Manager will be working within markets that are seeing high levels of change and growth, due to various macro-economic drivers. A willingness to learn and be ready to have high level conversations with contacts of all levels, leading with insight and challenging thinking, will also be key factors.

The role sits within the APAC Strategic Accounts team. This is a dynamic and supportive team, with a strong emphasis on ongoing learning and coaching.

Principal Accountabilities

• Employing consultative sales techniques to manage renewals, generate new opportunities and drive growth. Aligning to the MEDDIC qualification methodology.
• Effectively managing book of business to deliver sustainable growth over the long-term.
• Creating and executing account plans to grow high potential customers within book of business.
• Fully utilising Salesforce for effective pipeline management, forecasting, activity logging and performance metric tracking.
• Taking ownership of personal development to constantly learn, develop and contribute to the wider team’s development, utilizing the resources available.
• Continually seeking to improve knowledge of Fastmarkets products and client markets.
• Collaborating across functions internally to provide the utmost value to the customer, particularly Customer Success, Editorial, Price Development, Product & Marketing team

Creative Services is the hub that drives all teams and departments through the process of all project deliverables from scoping through to final delivery as well as moderate technical advisory. This role requires expertise and a depth of understanding in managing complex projects while overseeing the scope, development, and standards of the team.

A Day in the Life of a Creative Services Manager:

• Collaborate with Account Management, Creatives and Suppliers to manage concurrent projects from the earliest concept stage to deployment and ensure all projects are flawlessly executed across a brand or campaign
• Develop and manage all day to day operations and timelines to execute complex campaigns, Scopes of Work and ensure appropriate stakeholders’ approvals
• Act as the primary liaison between Account Management and Creative
• Champion best practices in workflows to best suit projects, set expectations for project teams and enforce deadlines for deliverables
• Steward the agency process with ongoing monitoring, updating of processes and escalating updates and issues up to the department lead
• Partner with Senior Creative Services Manager to forecast workload, allocate resources and talent and communicate with project stakeholders on an ongoing basis
• Communicate effectively with Senior Creative staff and Department leads about highly technical matters and translate those concepts to our internal teams and clients
• Maintain an expertise of all action steps and responsibilities for all tasks within the creative development and production processes and ensure all deliverable hours and timelines are included in all project briefs
• Partner with Account Management to monitor project progress to prevent scope creep and to ensure accurate and thorough status reports and other key documentation
• Mentor and motivate junior team member during challenges, learning opportunities and successes whenever needed to

Key Role Statements

The role of the Due Diligence Program Manager will be in the APAC Site Acquisition Support (SAS) team. The role is based in Singapore. SAS is part of the Infrastructure Planning & Acquisition (IPA) function within client’s Cloud Operations & Infrastructure division. It delivers the real estate needed to build out client’s cloud infrastructure. IPA owns the Asset Development Due Diligence process within Client and the SAS team acts as the ‘intelligent client’ in the process. The Program Manager will be driving cross team delivery and this role requires a broad range of knowledge as outlined below. 

Responsibilities and Deliverables

• The scope of work includes the program management services required to ensure the SAS team can support multiple projects currently underway or that will be subject to client’s due diligence process.
• The SAS is responsible for ensuring that proposed data center sites are progressed through client’s internal assessment process up to and including closing the site acquisition. Consequently, a critical part of the role is reporting output to the IPA senior leadership team and its strategic partners/stakeholders.

Interfaces

• Land Acquisition, Land Development, Construction, Engineering & Design, Environmental & Permitting, Community Affairs, Energy, Fiber, Legal, Finance and Cost Estimation

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review HR policies procedures and workflow processes in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

As our Manager Procurement, you will be working directly with the project team on the overall planning and implementation of procurement strategies with respect to the ongoing projects. You will also suggest value engineering strategies in order to improve the cost efficiency while keeping the project deliverables in mind.

In brief

• You will be responsible for negotiating and finalizing the interior fit-outs packages for all ongoing projects.
• You will be responsible for reading from the drawing and BOQ and projecting a cost estimate with respect to interior fit-outs package.
• You will be responsible for following up with the vendors for on time material delivery to meet project deliverables.
• You will be responsible for developing and maintaining vendor network in the region in order to offer continuous expertise in terms for current rates and trends.
• You will have to be knowledgeable of vendors / suppliers and provide support for comparative and analysis in vendor selection as needed.
• You will always be updated in terms of market trends and offer suggestions/ strategies in order to increase project efficiency.

• You have a minimum 6 years of experience in the building/ construction industry.
• You have relevant experience in procurement for fit-outs in corporate/ workplace projects.
• You have the knowledge of individual trades and subcontractors relevant to fit-outs.
• You are tech-savvy, and have experience in successfully adopting digital and technology initiatives.
• You have the ability to work in a fast paced environment without compromising on quality and customer satisfaction.
• You work well under pressure and have the ability to work independently with minimal supervision.
• You will be a subscriber to the Company’s core values: teamwork, integrity and excellence.

To find out more visit www.spacematrix.com

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Job Description Global Procurement  

G03 – Global Category Manager - Glass

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Category Manager - Glass

Qualification criteria  

·                University degree, preferably in Business related field (master's degree preferred)   

·                Proficiency in English 

·                7+ years of professional experience, whereof 4+ years in procurement 

·                International experience from multinational company 

·                Experience from an above-market role 

·                3+ years of proven managerial experience 

·                Procurement platform/-s experience  

·                Advanced knowledge of MS Office Suite 

Reporting to  

Global Category Director - Packaging Materials

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The primary role of a Global Category Manager - Glass is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks. 

Accountabilities and deliverables   

1.           Implement Procurement purpose, vision, strategies and governance.  

2.           Lead Procurement team overseeing the definition and execution of functional goals. 

3.           Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

4.           Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being). 

5.           Self-manage adherence to defined governance, policies, and processes. 

6.           Protect all company’s assets by putting in place internal control system and procedures.

7.           Protect reputation of Asahi by following applicable legislation. 

8.           Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects.

9.           Create and implement category strategies. 

10.         Execute strategic sourcing plans to maximize the value for the business. 

11.         Build and enhance strong stakeholder relationship across all Procurement activities. 

12.         Develop and maintain strong partnership with suppliers including performance and quality assurance. 

13.         Manage and track plans and budgets including objectives, key value drivers and related KPIs. 

14.         Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability. 

15.         Contribute to achieving operational excellence for Procurement, including its processes and systems.

16.         Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.  

Procurement functional competencies  

Competency Level 

1.           Category management - Advanced 

2.           Strategic Sourcing and Contracting - Advanced 

3.           Stakeholder & Supplier Management - Advanced

4.           Risk Management and Governance - Experienced

5.           Sustainability, Supplier Innovation & Value creation - Advanced 

6.           Process Excellence - Experienced 

Leadership competencies 

Competency Level 

1.            Strategic Foresight - Advanced  

2.           Shapes Culture - Intermediate 

3.           Drives Positive Impact - Advanced  

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.

As the liaison to the region for marketing, advocacy, and thought leadership, the Regional Marketing and Communications Manager, will work closely with the MarCom team leaders, regional heads, managing director, and product and sales teams to provide global and regional marketing support.

How you will Contribute:

• Marketing Promotions: Develops, executes, and measures success of marketing promotion plans, activities, and budgets to support revenue goals. Develop and execute global and regional campaigns, including digital advertising, email marketing, SEO/SEM, content marketing, social media sharing, membership platform promotions, and regional sales outreach support aligned with localized language and platform needs. 

• Member Communications: Facilitates with MarCom team leaders on global and regional communications to develop personalized messaging for all channels based on member segment, role, interests, and region and to streamline communications, increase engagement rates, and drive Calls to Action (CTAs). 

• Lead Generation and Contact Management: Coordinates with sales and membership teams on standardized global processes for generating and managing leads and updating the AACSB contact database. Monitors email metrics and manages email delivery system for optimal performance. Documents and streamlines journey maps to shorten sales cycles and automates database updates in collaboration with IT. 

• Sales Support: Provides sales support tools and templates for each stage of the sales and engagement funnel, including presentations, emails, fact sheets, website landing pages, and product information pages.  

• Market/Member Feedback: Participates in regional events, to share key news about AACSB and facilitates feedback from the field to inform internal stakeholders.  

• Event Support: Collaborates with the regional heads and advocacy teams on managing the master event schedule and budget where AACSB is a presenter, exhibitor, or sponsor. Serves as onsite support for AACSB learning and development, member outreach, and advocacy events as required, including social media coverage and media relations support. 

• Fluency in the English language  

• Moderate international travel required (10%) 

• Five (5) years marketing, communications, and related experience, with two (2) years experience independently managing large projects.  

• Bachelor's degree required 

• Demonstrated, successful experience with implementing successful regionalized marketing strategies and campaigns for a global organization 

• Excellent written and verbal communication and interpersonal skills to engage effectively with a wide range of stakeholders 

• Proficiency in digital marketing tools and platforms, including email marketing, design including Adobe Suite, CRM, marketing automation, digital advertising, social media marketing, and Google analytics 

• Ability to work under pressure, manage multiple projects simultaneously, and drive campaign ROI 

Preferred Qualifications:

• Master’s degree  

• International experience in higher education or business education 

• Bi-lingual (Chinese) 

Why join AACSB?

We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drivers that attract and keep them with AACSB.

AACSB offers a competitive benefit package.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

As the New Building Manager, you will be responsible for managing the new building projects from start to finish. You will work closely with the internal team, external contractors, and suppliers to ensure the successful completion of each project. Your role will involve overseeing the construction and outfitting of new vessels, ensuring compliance with regulations and standards, and managing the project budget and timeline.

Responsibilities

• Manage the overall new building projects, including planning, budgeting, and execution
• Coordinate and communicate with internal teams, external contractors, and suppliers
• Ensure compliance with regulatory and classification society requirements
• Oversee the construction and outfitting of new vessels
• Monitor project progress, budget, and timeline
• Identify and resolve any issues or delays that may arise during the construction process
• Conduct regular inspections to ensure quality and safety standards are met
• Prepare project reports and documentation

• Previous experience in new building project management
• Strong knowledge of shipbuilding processes and regulations
• Excellent project management and organizational skills
• Ability to effectively communicate and collaborate with stakeholders
• Attention to detail and strong problem-solving skills
• Proficiency in MS Office
• Engineering or maritime-related degree is preferred
• Ability to travel as required for project inspections or meetings

Chan Chee Meng

EA 07C3069

R1110620