Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

JOB SUMMARY:

Responsible for all the hotel’s food and beverage business activities such as sales, customer services, promotions, etc ensuring that the budgets (i.e. the revenue and profit) and customer satisfaction are met, the latter via high quality and consistent food standards and services.

RESPONSIBILITIES:

• To prepare the hotel’s annual F&B budget and submit to management and secure its approval. The annual budget should include manpower requirement, capital, operating expenses, etc. On budget’s approval, the incumbent rolls out the plan and sets monthly targets for the respective outlet managers.
• To plan and direct the F&B outlet’s activities in the hotel and ensure that each outlet’s activities are supportive of the others and in agreement with the hotel’s F&B plan.
• To develop, in conjunction with outlet managers, a range of F&B products and services that promotes the respective outlets’ strengths and appeals with their clientele.
• To closely monitor the performance of each outlet and assist and guide the outlet managers to achieve the set financial targets. In conjunction with the outlet manager, the incumbent strategies and implements appropriate actions to bring the outlet’s results to the budgeted numbers.
• To monitor the expenditures of all outlets and assist the outlet managers in the management of cost.
• To direct all the daily F&B activities of the hotel focusing on manpower issues (such as recruitment, selection and retention of F&B staff, performance reviews, etc), service quality and food standards.
• To ensure that all staff are properly trained for the tasks they are performing, in particular the departmental SOP training for the junior ranks. Training is to ensure that the staff are able to deliver high standard of customer services and those with higher potential should be identified for development purposes thereby providing the career enhancement for better and more capable staff.
• To conduct performance review of department staff and provide honest feedback on their respective performance, the aim being to guide and improve performance where there is shortfall in performance and reinforce and performance if performance has reached an acceptable level of competency.
• To ensure that all outlets maintain high quality and consistently high food and service standards which meet the hotel guests’ expectations thereby promoting good patronage and repeat business from the hotel’s clients.
• Perform any other duties as assigned by management.

JOB REQUIREMENTS:

• Excellent knowledge of F&B business particularly in a hospitality setup.
• Management and leadership experience in team or group environment in hospitality industry
• High level of interpersonal and communications skills.

Responsibilities

• Provide strateg ic legal counsel and advice to the m anagement and business units on various legal and compliance matters.
• Assist with the development and implementation of internal compliance policies and procedures.
• Analyse and evaluate internal processes and provide recommendations to improve legal risk management
• Develop compliance training program me s for employees to promote awareness and understanding of internal policies and legal and compliance requirements.
• Manage disputes, litigation and any regulatory matters that may arise or affect the company’s business in local and regional offices.
• Advise on corporate governance matters and ensure compliance with local regulatory requirements , such as meeting filing and lodgment requirements
• Keep abreast of emerging compliance risks affecting the company . Continuously monitor new laws and regulations relevant to the business and ensure that the company's practices comply with the foregoing.
• Review a broad range of contracts, including sales distributor ship contracts purchase contracts and service contracts I dentify areas of improvement to legal precedents and develop new templates and bespoke contracts in line with business needs.
• Liaise with China HQ on reporting and approval matters.
• Assist the Head of Department in leading an d guiding the legal function
• Handle a ny other work assigned by the Head of Department and management

Job Requirements/Skills

• Prior experience in the manufacturing industry would be an advantage.
• Self motivated with strong drafting, analytical, management and communication skills.
• Solution oriented with an eye for accuracy
• 3 years of experience working as in house counsel or in law firms , with prior exposure to the compliance function preferred
• Bachelor’s and/or master’s degree in law.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Description

Knowledge, abilities & experience

Define and Execution of Account Plans

• Implement Ipsen’s Key Account business planning to achieve optimal sales performance. This includes:
  • Strong strategic thinking and planning skills to deliver business returns within the territory.
  • Develop and implement robust key account and territory business plans centred on performance (Market Share) in order to meet or exceed territory productivity requirements.
  • Adapt selling style & approach to match the sales environment, such as virtual engagement
• Undertake accurately and timely reporting activities including detailing call records, sales analysis; customer, promotion and competitor feedback and regulatory requirements.
• Implementing Brand plan and strategies in the sales organization.
• Collect actionable insights from interactions with stakeholders in order to develop brand strategies and actions that can benefit patients

Account Management

• To manage the accounts inventory level to ensure assigned products are sufficiently stocked
• To ensure accurate Sales Forecasting is achieved on a monthly basis
• Understands hospital committee structure, P&T process, treatment and discharge protocols and hospitals listing process as it relates to the customers
• Management of tenders

Ethics & Compliance

• Represent Ipsen’s brands in a professional, compliant, ethical and effective manner.
• Lead by example and demonstrate the Ipsen pillars of ethical conduct as set out in the Ipsen Code of Ethical Conduct and all other related Company guidelines.
• Comply with Country/Industry standards on Ethics and Compliance, the Pharmaceutical Code of Conduct and any other applicable regulations and practices.

Knowledge, Abilities & Experience

Required Education and Experience:

• Bachelor's Degree in business major or Pharmaceutical related
• At least five years of documented, full-time, successful pharmaceutical sales
• Strong existing network of KOLs across Singapore (especially medical oncolgists)
• A good understanding of the Market Access landscape in Singapore is an advantage
• Demonstrated experience in successfully working with a cross functional team of people (a mix of experience, skills set and roles)
• Business Acumen

Key Technical Competencies Required

• Strong interpersonal, communication and influencing skills along with an ability to be highly adaptive and deal with uncertainty.
• Strong salesmanship with good analytical skills
• A strategic thinker who is self-driven, results-oriented who maintains a positive outlook, and a clear focus on high quality.
• Able to work independently with minimal supervision.

IPSEN is committed to equality of opportunity for all staff and applications, individuals are encouraged to apply regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Responsibilities

• As a Senior Vessel Manager, you will assume full responsibility for safe operation of a Fleet of vessels assigned to you.
• Besides day to day close monitoring of vessels, you will be required to supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Requirements:

• Minimum 2 years shored based experience as a Vessel Manager.
• Minimum 10 years sailing experience.
• Should be professionally sound, highly motivated & a good team player.
• Good leadership qualities & strong commitment to safety/ compliance procedures are essentially needed in our organization.

Please send your application with availability, current & expected salary.

We regret that only shortlisted candidates will be contacted.