Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description:

• Conducting product research and sourcing new suppliers and vendors
• Request quotes and compare prices for maximum ROI.
• Track incoming inventory, delivery arrival time and note actual arrival time.
• Updating and Maintaining records of all Orders, Payments, and Received Stock
• Coordinating with the receiving team and follow up on receiving items.
• Establish Professional Relationship with Vendors and Suppliers
• Collaborate with financial team members on invoicing and other financial matters.

Job Requirements:

• Minimum Nitec in any field
• 1 to 3 years of relevant experience
• Knowledge and understanding of purchasing processes, policy and systems.
• Proficient computer skills, including Microsoft Office Suite (Words, Outlook and Excel
• Excellent verbal and written communication skills; able to negotiate and process contracts.
• Able to multitask, prioritize and manage time efficiently.
• Accurate and precise attention todetails
• Able to make decision in a fast-paced environment

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

About Us: At DG Packaging Pte Ltd, we pride ourselves on being industry leaders in packaging solutions, providing innovative and sustainable solutions to our clients worldwide. With a strong commitment to excellence and a dynamic team of professionals, we're dedicated to driving growth and delivering exceptional value to our customers.

Role Overview: As an Assistant Marketing Manager at DG Packaging Pte Ltd, you'll play a pivotal role in shaping our marketing strategies and driving the success of our brand. You'll work closely with our Marketing Manager to develop and execute comprehensive marketing campaigns, engage with customers, and contribute to the growth of our business.

Key Responsibilities:

• Assist in developing and implementing marketing strategies aligned with company objectives.
• Manage marketing campaigns across various channels, including digital, print, and events.
• Support brand management efforts to enhance brand visibility and reputation.
• Conduct market research to identify customer needs, preferences, and trends.
• Create engaging marketing content for online and offline channels.
• Assist in lead generation efforts and nurturing customer relationships.
• Analyze marketing data and performance metrics to optimize campaigns.
• Collaborate with cross-functional teams to ensure alignment on marketing initiatives.

Requirements:

• Diploma in Marketing, Business Administration, or related field.
• 1 year experience in marketing roles, preferably in a B2B environment.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in digital marketing tools and platforms.Ability to thrive in a fast-paced, deadline-driven environment. Only Sgporeans and Permanent Residents may apply.

Benefits:

• Additional 2 days leave (family care leave and birthday leave)
• $80 birthday voucher on birthday month
• Medical Allowance
• Hp allowance
• Long service and best employee award

Job Responsibilities

• Lead and supervise the team as senior management.
• Required to perform shift duties.
• Supervise and be responsible for any flight operational issues which includes operation security, passenger handling, VIP handling, ramp area duties, and cargo operation.
• Collaborate with stakeholders to develop strategies to improve customer service standards.
• Ensure the safety of aircraft, operational procedures, passengers and crews.
• Ensure service quality is in satisfactory level required by Headquarter.
• Ensure all operational tasks are completed efficiently within specified time frames.
• Responsible for on-time operational performance set by Headquarter.
• Perform administrative functions as management, including budget planning, training, facilitating visitors, and social networking with local community including airport authorities.
• Coordinate the necessary process and preparation with relevant parties both in and out of country and attend VIP to make sure the requirement for their travel is met.
• Report to and communicate smoothly and effectively with Headquarter in Tokyo for any required situations, especially during flight irregularity.
• Manage the team’s performance including outsourcing partners based on the agreed policy with Headquarter.

Requirements

• Degree/Master in any discipline.
• Possess more than 20 years’ experience in airline or aviation industry and more than 10 years’ experience focusing on airport operational field.
• Possess deep knowledge in airport operation, safety regulations, passenger handling and ramp duties.
• Proficiency in English as well as Japanese for communication including writing, reading, listening and speaking so as to make close communication, negotiation and coordination with Headquarter in Tokyo.
• Proficient in Microsoft office.
• Possess good sense of time management to achieve on-time performance.
• Enjoys communicating with diverse group of people of all cultures.
• Possess excellent leadership qualities, good communication and interpersonal skills to work effectively in a team.
• Pro-active, self-motivated individuals who works well independently and under pressure.
• Organized and able to prioritize tasks.
• Innovative and able to adapt to industry changes.

Staff Fringe Benefits include:

• AWS & Variable Bonus.
• Medical & Hospitalization Coverage
• Concessionary Travel to any destinations & discounted travel on ANA and other partner airlines.

1. JOB PURPOSE

A business partnering role which is a key member of the dnata SIN management team with responsibility for the development of successful, long term, strategic relationships between customers (internal/external), based on achieving Ground Handling / Cargo product best practice and a sustainable competitive advantage.

Primarily accountable to achieve our vision ‘to be the worlds most admired air services provider’ delivering our shareholder and colleague commitments through a financially sustainable business. By doing things the dnata way, through our values of: Safe and Secure, Performance Driven, Service Excellence, Delighting Customers, Imagination and Respect.

Working closely with the Heads of Ground Handling and Cargo to support and deliver within the overall strategic framework, promoting and driving Ground Handling / Cargo product development through optimisation and innovation.

Acting as a connector, by linking across functions and product lines (Ground Handling / Cargo / Catering) to ensure that the one dnata commercial/technical expertise can deliver solutions to customer/business needs and drive these through the wider value chain.

Able to act as the Heads of Ground Handling and Cargo “adjutant” enabling the advancement of company initiatives, projects and goals whilst utilising a high level of emotional intelligence.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfaction
• Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata's presence and reputation, both locally and globally
• Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars and embracing our CSR initiatives
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

• Qualifications: Bachelor’s degree and/or relevant professional qualification and/or equivalent experience
• Relevant Qualification in Negotiation, preferred but not mandatory
• Experience: Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), manging a multi-customer product.
• Bring an established and mature professional network, reputation and personal (personable) brand
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Knowledge/skills: Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Mobility Able to work across the region (approx 25% of time outside Singapore)
• Possesses a valid international drivers licence (airport, air-side drivers licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

dnata APAC will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a work visa.

We are looking for motivated and analytical individuals who play an important role in enhancing Changi Airport's operational performance in safety, capacity and efficiency. Your role requires you to have in-depth knowledge of airfield and flow to manage airside operations at Changi Airport.

To ensure a high-performing airside operation, you will be the key conduit between stakeholders which includes airlines, ground-handlers, Air Traffic Control, CAG divisions, etc. You will provide operational guidance and support to strive for optimal on-ground execution to enhance Changi’s safety, capacity and efficiency. You will perform quality assurance and engage stakeholders to improve operational processes. You will monitor and analyse the factors that result in sub-optimal performance for the airside operations, provide recommendations and work with stakeholders to formulate solutions to resolve them. You will also be involved in projects related to optimize Changi Airport’s capacity and improving efficiency of business operations. You will develop proposals/ recommendations to solve complex operational challenges and develop contingency plans to handle operational incidents.

Requirements:

• Good degree in any discipline with at least 2 years of work experience . Familiarity with airport planning/operations, ground handling operations is a plus.

• Strong written and verbal communication skills, to be able to put your ideas across to internal and external stakeholders.

• Data analytical capabilities and programming know-how will be advantageous.

• Motivated team player, able to handle fast-paced projects and adapt to constant changes.

• Fast learner with the willingness to contribute to a wide spectrum of operational areas.

Requirements:

• Self-driven and motivated individual, results-oriented and able to work towards tight deadlines with a strong sense of responsibility.
• Aggressive, customer-focused & result-oriented with good clientele base.
• Minimum GCE ‘O’ level qualification with at least 5 years of sales-experience in freight forwarding or logistics.
• Dynamic, self-motivated and persevering
• Possess strong analytical and problem-handling skills
• Possess very good communication, interpersonal and negotiation skills
• Demonstrates strong sense of initiative with the ability to work independently as well as a team player.

Responsibilities:

• Attending to sales enquires, generate and present quotations
• Communicates clear and efficiently
• Develop and introduce sales strategies and marketing plans.
• Provide excellent customer service and ensure customer satisfaction for developing long term relationships with customer
• Following up on cold-calls to potential prospects to increase your sales and achieve your goals.
• Prepare month-end sales reports

• 3rd Party Logistics MNC
• Basic $5500 - $8000
• AWS + Variable Bonus
• 5 days (Office Hours)
• Location: Changi Alps

Responsibilities:

• Provide strategic leadership and directions to manage daily warehouse operations and achieve desired results as per SOP and KPI.
• Define requirements for operation and ensures the implementation of new strategies, technologies and initiatives to drive overall performance.
• Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched.
• Monitor department budgetary control and allocation of resources to ensure optimal utilization of resources.
• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

Responsibilities:

• Minimum Diploma / Degree holder in Logistics / Supply Chain / Business or related.
• Minimum 5 years of relevant logistics experience with managerial position.
• Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA).
• Proficient in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau).

**Only shortlisted candidate would be notified**

EA Reg. No: R23116143

Job Description

You will be part of the team responsible for planning, design and project management of the Security and Surveillance Systems, including other ELV Systems (i.e. Public Announcement System, Intercom Systems, Carpark Management Systems, etc) for Changi East development.

You will be involved from project inception, planning, execution and to completion. You will have to work closely with contractors, consultants and users to ensure that projects meet user requirements and are completed on time, safely, within budget and of the highest quality.

Requirements:

• Good degree in Electrical and/or Electronic, Computer Engineering. Other relevant equivalent qualifications can also be considered.
• At least 8 years of relevant working experience in project management, planning and design of security and surveillance systems, including other ELV Systems (i.e. Public Announcement System, Intercom Systems, Carpark Management Systems,etc).
• Candidates with knowledge and certification on network systems will have advantage.
• Relevant working experience in airport terminals, airfield and underground infrastructure will be preferred
• Good written and verbal communication skills
• Self motivated, driven, assertive and analytical
• Able to work independently to deliver results
• Good team player and able to handle fast paced projects
• This position is a 3-year contract with possibility of renewal.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you. Further information on our Personal Data Protection Policy can be found at www.cai.sg.

Statement Of Purpose (Overall Purpose of Job)

Overall, in charge of horticultural maintenance of trees, shrubs, turf and landscape sites under the

purview of the clients such as Town Council. Liaise with Clients, Consultants, relevant authorities

and Residents as well as to manage and co-ordinate the landscape projects effectively.

Major Duties & Responsibilities

(A) Specific :

• To liaise, coordinate and updates, if any when liaising with Clients, Consultants and
• relevant authorities for the implementation of the landscape projects.
• To be lead contact point for all matters specific to the Clients for the landscape projects that
• you are in-charge of.
• To attend to feedbacks and complaints as well as to liaise with Client to resolve any Clients
• and / or resident complaints related to horticultural matter.
• To attend monthly site meeting or when required.
• To build and maintain strong, long-lasting client relationship and meet Client's satisfaction.
• To ensure planning for all landscape activities are adequate for Client, product and system
• conformance.
• To coordinate, work and oversee all landscapers and vendors as well as provide guidance, if
• applicable.
• To plan, implement and track the work progress periodically, address and follow-up to
• ensure that the landscape projects stay on time and within budget.
• To monitor landscape project cost including variation works, if any.

(B) General :

• To prepare and submit necessary report(s) as required by Clients.
• To maintain and document all the landscape projects.
• To coordinate and work with other departments.
• To engage, coordinate and oversee the landscape project work to ensure successful
• completion as well as hand over of landscape projects to the Clients.
• Other duties as assigned.

(C) Safety :

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• Degree or Diploma in Landscaping / Civil Engineering or related field.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Strong in Persuasion, Service-oriented, Client relationship and People Management.
• Negotiation skills.
• Good working attitude, self-motivated and able to work independently.
• Good communication skills (verbal and written).
• PC literate and knowledge in MS Office.

(C) Experience :

• Preferably with minimum 3 years of relevant working experience.

Job Description

• Report daily in the morning (weekdays except Public Holidays) to the SO
• Plan and ensure the smooth operation of the work
• Monitor compliance of work with the workplace safety and health regulations
• Ensure that the work carried out is according to the Contract Specifications
• Supervise daily site activities and oversee the project team
• Submit weekly progress report on Provisional Quantities, Planned Jobs, Provisional Sum and other duties as assigned by the SO

Job Requirements

• At least 5 years experience of relevant supervision experience in road and road structure construction
• Degree in Civil Engineering recognised by Professional Engineers (PE) Board or qualifications acceptable by the Commissioner of Building Control for the registration as Resident Engineer or as accepted by the SO

· Ensure efficient and smooth operation of Airfreight Department.

· Manage and develop the Airfreight Team

· Ensure smooth and timely coordination of shipments.

· Ensure Customers/ Overseas Partners are timely updated on shipment status.

· Ensure timely sending of pre-alerts for all shipments.

· Update shipments uplift report.

· Assist to ensure selling/cost job for each job.

· Ensure accurate and fast billing to customers.

· Ensure service standards are met with all vendors.

· Manage Airlines/Trucking/ Co-loader network and ensure best buying rates for the company.

· Response to RFQ/Rates Request.

· Maintain good relations with all customers and ensure good customer services.

· Develop Network Agents and attend to Networks agent enquiries.

· Ensure profitability for businesses secured by sales with regular review with management.

· Development of airfreight/oceanfreight/logistics businesses from existing customers/overseas partners assigned.

· Any other official duties assign by Senior management.

Job Description

As part of our project management team representing our client, you will be involved in the risk management of the future Terminal 5 building and its associated facilities.

You will need to manage all risks relating to the Changi East Development Programme. In the process, you will have to work closely with all risk representatives/equivalent from all packages/consultants through the Concept, Schematic, Detailed Design, Tender, Construction, Testing & Commissioning phases and ORAT to provide guidance and support by defining procedures of the PRM process throughout the delivery of the works.

You shall be responsible to identify, analyse, treat, monitor, and report on all risks within or relating to Terminal 5.

Requirements

• Good degree in Engineering or related fields, with at least 8 years of experience in the construction industry (candidates with more years of experience will be considered for a more senior role).
• Strong experience in project management and coordination.
• Able to demonstrate that he/she has carried out comprehensive risk management including DFS management for large-scale projects.
• Well trained and experienced in Program Risk Management.
• Preferably to be a Design for Safety Professional.
• Self-motivated, driven and possess good analytical/ problem solving skills.
• Able to work independently, a strong team player and to handle fast paced projects.
• Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.
• Strong negotiation and conflict management skills.
• This position is a 3-year contract with possibility of renewal.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you. Further information on our Personal Data Policy can be found at www.cai.sg.

Responsibilities:

• Responsible and lead a team of product buyers action related on purchasing, planning, negotiating, on-time delivery of product plan.
• Managing inventory targets and take active steps to make sure inventory remains well-stocked, cost effective to fulfill customer orders and maximize returns within company goals
• Work and liaise closely with sales team/customers to support sales and product related activities.
• Maintains system accuracy and product information relevant and updated.
• Any other duties assign by the supervisor.
• Formulate and implement plans and programs by focusing on customer/supplier product issues, market forecasts, industry trends and technological advancements
• Engage and develop strong relationships with the focus supplier management through effective communication and motivational techniques
• Facilitate ongoing focus supplier reviews to ensure exceptional performance to the annual business plan
• Work with the focus suppliers and Marketing Communication team to develop collateral materials, advertising, newsletters and web-based offerings

Requirements:

• Min. Diploma in on Mechanical / Electronics Engineering, Supply Chain or equivalent
• At least 5 years’ experience with Supplier Marketing, Distribution or Asset/Inventory Management of which 2 years of managing a team
• Experience in electronics components is an added advantage
• Exhibits strong analytical, problem-solving, organizational skills
• Good presentation skills
• Able to multi-task and work under pressure in a fast-paced environment
• Proficient in MS Office Applications and Excel skills
• Working Knowledge of electronics components in passive product will be an added advantage

1. Min. 3 years of experience in the sales logistics department or in the freight forwarding industry.

2. Min. GCE 'O' or Diploma equivalent.

3. Self-motivated and be prepared to take on challenges

4. Able to meet any schedule on any tasks assigned, accurately and presentably

5. Able to delegate clearly and establish clear expectations

6. Able to work independently with initiative

7. Able to contribute ideas and suggestions to the company

8. Ability to handle customers effectively, that is, to work with us and to achieve stated organizational objectives and goals

9. To give good support to the management and be a good leader who always feels excited, enthusiastic and eager to come to work each day with a light heart and a clear mind, and should be able to influence subordinates to feel the same.

10. Must have good sales record and generate more and good business for the company

11. Monthly sales quota exceeded, commission will be paid. (interview will explain)

12. Possess own vehicle and transport allowance will be provided.

13. 5-Days week (9am to 6pm)

14. Good and positive working attitude

15. Attendance and Punctuality

Requires strong project/program management skills; able to lead global, cross-functional teams across business segments. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Requires guidance in only the most complex situations. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Initiates projects and presents justification to obtain project approval for resources and funding
• Leads key projects and programs in support of global logistics network optimization and automation
• Ensures specific project and program objectives and scope are defined, and necessary preliminary activities are completed to allow for effectiveness and focus during later stages of completion
• Ensures all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion
• Ensures all phases of project, program and/or process development are documented, and information required in other functional areas is reported, disseminated, or transferred, as appropriate
• Ensures compliance with Company policies regarding Intellectual Property, Confidentiality, Quality and Safety
• Solves systems and process related issues to support Operations, internal organizations, and external suppliers
• Analyzes data to identify opportunities for improvement and/or cost savings.
• Effectively works with other staff to maximize productivity for the project / program and organization
• Performs tasks as required to support the organization and projects

Experience

• Minimum 7 years of project management in logistics, supply chain management or relevant technical/analytical discipline
• Hands-on, highly organized project manager who has led global projects consisting of cross-functional teams across multiple businesses
• Demonstrated ability to solve complex problems using strong troubleshooting and analytical skills
• Experience leading ERP/systems projects, from Initiate to Close phases
• Demonstrated ability to liaise between Business and IT on project requirements, design, testing, and deployment
• Preferred: Experience leading Logistics process optimization and systems automation and integration projects

Knowledge

• Program/project management, software/system implementations, process standardization
• Specific systems and business processes necessary to support a global logistics network
• PMP (Project Management Professional) certification preferred

Skills

• Ability to build and lead cross-functional teams across multiple business units globally
• Strong project management and leadership skills as well as demonstrated expertise in problem solving, change management and time management
• Excellent interpersonal, communication (both written & verbal), presentation, and organizational skills, with the ability to analyze complex situations quickly
• Proven executive level presence and ability to influence executive level decisions
• Proven financial and business acumen
• Proficiency with MS Excel, PowerPoint, Word, Visio, etc.
• Adept with SAP ERP system

Key Attributes/Qualities

• Self-driven: take the initiative to learn and add value to the organization
• Flexible/adaptable: able to adjust, expand, and change as required to support the organization and projects
• Dependable/Dedicated: make and keep commitments; achieve results; team player
• Curious/Knowledge Seeker: willingness to learn and drill down to understand; able to connect the dots quickly
• Organized/Detailed-oriented: clear communication and detailed project planning; anticipate and mitigate
• Customer Focused: promptly resolve customer issues and respond to inquiries
• Innovative/resourceful: explore all possibilities and networking opportunities to come up solutions

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

As the Assistant Manager, HR & Admin, you will play a pivotal role in shaping our dynamic and inclusive workplace. Reporting to the Regional Human Resources Manager, you will oversee full HR and administrative functions, ensuring the seamless operation of our Singapore location, and another two regions (Thailand & Philippines) in the absence of the Regional HRM. This position offers a unique opportunity to contribute to the growth of a global airport hospitality service provider.

Job Descriptions:

HR Operations:

• Collaborate with the Regional HR Manager to implement HR policies and procedures.
• Manage end-to-end recruitment processes, from job posting to onboarding, ensuring a seamless candidate experience.
• Conduct employee orientation and coordinate training programs to foster professional development.

Employee Relations:

• Act as a point of contact for employee concerns and grievances, providing timely resolution.
• Foster a positive and inclusive work environment through effective communication and engagement initiatives.
• Implement employee recognition programs to boost morale and motivation.

Compensation & Benefit:

• Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits, ensuring competitiveness and compliance with regulations.

Payroll Administration:

• To ensure accurate and timely payroll processing, reviewing payroll reports for discrepancies and addressing any payroll-related issues.

Strategic HR Planning:

• Contribute to the development and implementation of HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.

Performance Management:

• Support the performance management process, including goal-setting, performance reviews, and development plans.
• Provide guidance to managers on performance-related matters.

Training & Development:

• Oversee, plan and implement training programs to enhance employee skills and competencies, fostering professional growth and succession planning within the organization.

Report Submissions:

• Ensure timely submission of all required reports, including weekly and monthly HR reports, budget forecasting, and other administrative documentation.

Compliance and Legal:

• Stay updated on employment laws and regulations in Singapore, ensuring the company's compliance.

Admin Functions:

• Oversee administrative tasks.
• Implement and maintain efficient record-keeping systems.
• Ad-hoc.

Job Requirement:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of HR and Admin experience, preferably in the hospitality industry.
• Knowledge of Singapore employment laws and regulations.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a dynamic environment.

Job Responsibilities

• Effectively managing and developing of new state based key accounts
• Work with Regional Key Account Manager/Sales Manager and the Sales team on all key account related matters
• Build strong rapport with key account customers and its stakeholders to ensure successful execution of sales and activities
• Achieve the assigned and agreed KPIs
• Responsibilities include, but not limited to, timely preparation, handling and submitting of tenders based on information obtained from site inspection/survey and configuration of truck specifications based on tender requirements
• Plan and execute business development strategies in expanding the existing key accounts list
• Effectively managing and developing of Singapore based key accounts
• Establish and continuous update a development plan for selected key accounts
• Be conversant and knowledgeable on all existing and forthcoming Linde equipment specifications, features, functions, benefits and unique selling points
• Diligently communicate with stakeholders across departments in a formal manner and participate in meetings where required
• Provide point of contact for designated existing customers and targeted new potential customers
• Minute monthly / quarterly meetings with allocated customers and promptly updating of minutes into CRM system
• Follow-up on all sales and profitability opportunities till closing
• Weekly/monthly reporting of account activities/forecasting in achieving revenue targets
• Comply with company policies and uphold company values
• Any other adhoc duties as required

Job Requirements

• Min 2 years of relevant experience
• Experience in handling tender documents
• Hands on experience in using CRM system
• Highly dependable and able to work independently
• Teamplayer is a MUST
• Self-motivated and results oriented
• Have excellent communication skills
• Willing to work at Loyang Way area

Job Roles and Responsibilities

1. Follow up with HR on payroll data provided
2. Administer OT payrun
3. Administer month end payrun
4. Submit CPF reports
5. Compute final settlement for resignees
6. File IR21 tax for work pass holders
7. File IR8A tax for locals
8. Submit maternity, paternity, childcare leave and NS claims
9. Process petty cash
10. Generate GL file from Payroll system for month end accounts closing
11. Coordinating with various departments, such as HR, finance, and accounting, to ensure that all payroll information is up-to-date and accurate
12. Ensuring compliance with relevant regulations and laws related to payroll processing, such as tax laws and employment regulations
13. Conducting regular audits and reviews of the payroll process to identify any errors, discrepancies, or potential issues and taking corrective actions as necessary
14. Experienced in OT calculation and knowledge in shift setup
15. Manage complex payroll – with blue collar and various shift patterns
16. Staying up-to-date with industry trends and best practices related to payroll processing and administration

Pre-Requisitions

1. Degree in Human Resources/Administration/Finance or its equivalent
2. Min 5 years of payroll and benefits administration experience
3. Familiar with relevant regulations and laws related to payroll processing, such as CPF, Tax laws and employment regulation.
4. Handle huge volume of payroll transaction and complete within deadline
5. Good knowledge of HRIS systems (especially Timesoft) is an added advantage
6. Familiar with shift pattern set-up and overtime calculation in Time Attendance System
7. Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels
8. Good interpersonal skills
9. Good with numbers, with an eye for detail
10. Good verbal and written communication skills

As Senior Sales Manager, you’ll manage all sales activities and events including direct sales, sales solicitation, sales administration, public relations, management of the sale team and monitor results to ensure they are achieved.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Interfaces with operations on a timely basis
• Maintain regular contact with IHG hotels in Singapore and regional reservation office
• Build rapport and strong relations with employees and potential clients
• Entertain clients and provide proper customer service
• Develop and maintain strong relationships with key clients, business generators, meeting and convention planners, corporate accounts and other producers closely allied to our hotel
• Plan and conduct familiarization tours and site inspections
• Assist superior in the preparation and management of department’s budget including monitoring of departmental costs and inputting into annual budget and sales and marketing plan
• Achieve sales targets and drive results positively to attain highest possible sales for hotel

What we need from you

• A minimum qualification in Diploma
• At least 3 years of experience in the a supervisory level, including management experience
• Strong knowledge of local businesses and business trends required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Responsibilities:

1. Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.

2. Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.

3. Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.

4. Acquire new sales leads / prospects and establish new accounts to grow account / client base focused on events including but not limited to: weddings, social events, corporate meetings or banquet events (residential / non-residential included).

5. Foster and develop relationship with existing clients and customers to maintain loyalty.

6. Manage leads and enquiries and provide suitable solutions promptly.

7. Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, function space booking etc.

8. Work collaboratively with the Operations team to ensure that we deliver the best to our guests.

9. Proactive update to event bookings and changes via Banquet Event Orders (BEO), attending BEO meetings etc.

10. Be present at client events and assist to manage where applicable.

11. Provide timely responses and communication

12. Gather and provide publicly available market information

13. Provide timely updates to superior and team on activities and market information

14. Achieve various monthly sales targets set to meet overall cluster budget.

15. Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.

16. Compliant with statutory regulations and internal guidelines/SOPs

17. Follow up with clients whose payments are outstanding and long overdue.

18. Participate in adhoc or promotional client and hotel / serviced residence activities.

19. Undertake any other duties as may be assigned by superiors diligently and professionally.

Requirements:

• Diploma in Sales and Marketing
• At least 3 years of relevant experience
• Excellent communication, interpersonal and organisational skills with strong network
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment.
• Knowledge in banquet spaces, facilities and capabilities of the competitive market

Senior Executive / Assistant Manager (Learning Programmes Management)

(1- year contract)

What the role is

CAAS is seeking a passionate individual who is experienced in Capability Development function to join our team. You will play an important role in supporting learning programmes and initiatives that grow professionalism, capability and performance of CAAS colleagues.

What you will be working on

Your key responsibilities include, but not limited to:

• Implement and manage learning programs and initiatives to address the organization's skill development and training needs, including coordinating registration, scheduling, logistics

• Coordinate with subject matter experts to provide training content, curriculum, and materials for various learning programs including sharing and briefing sessions

• Review training materials for coherency and relevancy to established organisational learning objectives

• Provide guidance and support to learners and learning partners to ensure smooth and high-quality training delivery standards

• Ensure timely accurate record updating in HR training system for analysis of training data and generate reports to track training participation, effectiveness, and return on investment (ROI) for learning initiatives

• Provide feedback and suggestions on process improvement in the capability development function for efficiency and effectiveness.

What we are looking for

• At least 2-3 years of experience in Human Resource, Organisational Development, or a related field, preferably with some prior experience in learning / capability development

• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels across CAAS

• Ability to work independently, take initiative in delivering assigned tasks with accountability.

Note: Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 1-year employment contract.

Job description:

• Responsible for the development and implementation of quotation and invoicing management processes for OEMServices.
• Lead meetings with the airline customers and other cross functional teams with focus on, but not limited to, outstanding quotation payments, technical disputes, and over and above costs.
• Deliver presentations and effectively articulate facts and figures and broaden business topics to various stakeholders including senior management team.
• Manage the repair quotation process: Responsible for guiding, managing, and training the Supply Chain team to ensure efficient review of repair quotations, customer invoicing and supplier payments.
• Monitoring of KPIs, generate monthly reports of activity in a timely manner, respecting the deadlines, ensure data quality, and communicate effectively.
• Analyze current approaches to identify opportunities to improve efficiency, workflows and cost related to aircraft component repairs.
• This role requires partnership and collaboration with Technical and Engineering, Quality Assurance, Operations Finance, and Account Management functions across a varied cross-matrix organization.

SKILLS:

• Strong communication skills with ability to comprehend, analyze, interpret, and challenge complex quotations.
• Ability to solve advanced problems with proven experience in developing strategic solutions for a matrix-based working environment.
• Innovative thinking with the ability to adapt to changing conditions and formulate strategic solutions.
• Strong skills in leadership, communication, project management and relationship development.
• Effective time management with the ability to prioritize to ensure deadlines are met.
• Display strong analytical skills with Advanced proficiency in Microsoft Suite.
• Strong interpersonal, oral, and written communication skills.
• Must have the ability to contribute during meetings and be well-versed on activities and issues within business processes.

Requirements:

• Bachelor’s degree in Engineering, Procurement, or other related business domains, or certified professional in Supply Chain Management.
• Minimum 5 years of Engineering or Procurement and Supply Chain experience in similar capacity. Ideally with industry exposure to aircraft component repairs and aircraft MRO.
• Ability to prioritize and meet critical deadlines.
• Ability to speak French is an added advantage.

Only shortlisted candidates will be notified!