Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Familiarity with club management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

SITE MANAGER

(Building Construction/Project)

Responsibilities:

• to assist in Project team on site matters & work coordination etc
• on building projects assigned
• on maintenance and defects, A&A works
• co-ordination of sub-contractors and suppliers
• able to lead & Liaise with sub-contractors & suppliers
• comply with the site works and safety regulations and rules
• any other works as & when directed by the Management or your Superior

Requirements:

• Diploma or related work skill certificates
• Minimum 2 years construction trade experiences in Singapore
• Preferred Singaporean to apply

VES (Veterinary Emergency & Speciality) Hospital is the first full service Veterinary Hospital offering Specialist Veterinary and Emergency Care 24/7 in Singapore. We invite an experienced Nurse Manager to join us.

You will be working alongside and be supported by a multi-disciplinary team that includes specialists and referral clinicians in Diagnostic Imaging, Surgery, Anaesthesiology, Internal Medicine, Cardiology, Ophthalmology, Neurology and Critical Care. Equipment in our renovated facilities includes digital radiography, ultrasound, echocardiography, C-arm, CT scan, MRI in house, rigid and flexible endoscopy, dedicated ICU and advanced monitoring and in-house laboratory.

Work scope:

• Be the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian’s productivity.
• Lead communications with veterinarians and veterinary medical team to maintain the flow of pets.
• Provide professional, efficient and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets.
• Obtain relevant information and history from clients to maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols while maintaining clean, sterile and organized treatment areas, exams rooms and labs.
• Educate clients about preventive care, pet health needs, any diagnosis or treatment, hospital services and other related matters.
• Assist with surgery as applicable.
• Utilize technical skills within mandated regulations regarding duties of credential veterinary technicians.

Connect with us if you have the following credentials:

• Degree, Diploma or certification (American/ Australian) in veterinary technology/ nursing relevant studies.
• Registration with professional veterinary associations (American/ Australian/ British/ Canadian).
• Minimal 5 years of work experience in anesthesia/ cardiology/ internal medicine/ oncology /radiology/ ECC.
• At least 3 years team management experience leading a team of 5 direct reports.
• A team player with excellent interpersonal and communication skills.

Start a conversation with us via [email protected]

Able to read construction drawings, know well the skill of formwork , rebar, concreting, survey.

To lead the installation teams at construction sites to plan and execute works according to the project schedule;

To plan the manpower deployment require for the site works;

To ensure efficient utilization of manpower, raw materials and consumables for our construction projects at construction sites;

To oversee the works and resolve any technical issues/ difficulties that may arise on constructions sites;

To ensure the works at construction sites carried out are complying with safe work procedures;

To report to project team on work progress at construction sites;

To liaise with main or sub-contractor for coordination work and installation,able to handle complaints and provide regular feedbacks.

To manage all on-site matters and assist Technical issues.

Any other duties as assigned by the Project Manager from time to time.

Accept working outdoors,the minimum working hours are from Monday to Saturday.

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

Responsibilities:

• Assist in the smooth running of restaurant operations
• Ability in handling customers feedback and ensuring a high standard of service
• Responsible for maintaining the overall cleanliness of the restaurant dining area
• Manage staff discipline, presentation and performance
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Minimum 3 years of experience in the Food & Beverage industry preferably in a managerial role
• Able to work on weekends/public holidays and shift work
• Service oriented and passionate working in F&B industry
• PC literate, well organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Diploma in Business, Operations

Key Responsibilities:

• Proficient in estimating software, including in connection with BIM and Autocad is a must.
• Plan and deliver projects, commissions, and professional assignments.
• Lead as the primary project manager on one or several projects.
• Maintain effective communication channels to ensure all project information is available for successful completion.
• Undertake project management services with minimal supervision.
• Deliver all project outputs in an accurate and timely manner.
• Manage project financials, including fee forecasting and reporting.
• Represent the company professionally in meetings, negotiations, and client correspondence to foster strong working relationships.
• Write and interpret reports on work in progress.
• Contribute to proposals and proposal writing for clients.

Requirements:

• Bachelor’s degree in Project Management, Building/Construction Management, Building Surveying, Engineering, or equivalent.
• Over 5 years Experience in Autocad and BIM drawing.
• Over 10 years of relevant managerial experience in managing multiple projects.
• Experience in client reporting and relationship management.
• Pre- and post-contract experience.
• Excellent technical writing, client-facing, and communication skills.
• Experience managing qualified staff and distributing workload.
• Experience in design management.
• Expertise in project financial management and cash flow forecasting.
• Experience in Microsoft Word and Microsoft Excel

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions

• Direct hiring, training, and scheduling of food service personnel

• Investigate and resolve complaints concerning food quality and service

• Prepare checks that itemize and total meal costs using the Point of Sales system

• Ensure sufficient stocks supply in the restaurant for smooth operation

• Safe keeping of company properties

• Assist in sending daily sales reports

• Assist in operation to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

Responsibilities

• Assist project managers in project implementation, planning, budget coordination, oversee, documentation for all the assigned projects
• To perform site survey, drawing and schedule installation works
• Liaise and coordinate with clients, subcontractor, supplier and building management
• To oversee, monitor and schedule work assignment to worker
• Supervise the site progress including attend meeting
• Ensure service delivery and timely submission of reports for the completed project
• Check and verify the project claim before claim submission
• Maintain and update of inventory record
• Any other ad-hoc duties as assigned

Job Requirements:

• Diploma, preferably in Engineering discipline.
• Must possess good oral and written English communication skills.
• 10 years relevant experience in project operations or plant maintenance
• Able to work under pressure & meet internal & customer deadlines, independent, strong commitment & good interpersonal skills
• Ability to plan and manage multiple tasks with good attention to details

Program Manager, Supplier Operations

How you'll help us Keep Climbing (overview & key responsibilities)

This position reports directly to Delta MRO Manager. This position will be on-site at MRO locations performing HMV maintenance activities.

Day to day primary responsibilities include:
Review/negotiate solutions to issues related to cost, project timelines, work scope, compliance and safety. Ensures timely and cost effective strategic, analytical, and tactical support of day to day operational requirements. Responsible for ensuring compliance with all Delta and FAA policies and procedures. This is a safety sensitive role which will require drug testing of the selected individuals. Practices safety conscious behaviors in all operational processes and procedures.

What you need to succeed

* Must be AMT or higher classification and possess a current A&P license.
* Consistently makes safety and security, of self and others, the priority
* Embraces diverse people, thinking and styles
* Strong business acumen including structured problem solving, analytical skills, data analysis and solid understanding of business management concepts.
* Possess strong operational, technical and leadership skills.
* Awareness of regulatory requirements regarding MRO operations.
* Thorough understanding of FARs, Deltas Policies and Procedures, TOPP compliance standards, operations, maintenance and reliability programs.
* Excellent organizational and interpersonal skills (both internal and external).
* Highly motivated and have ability to support business directives to reach common goal.
* Possess broad experience in airline operations including a proven technical and troubleshooting background.
* Must have experience with Microsoft Office (Access, Excel, Word, PowerPoint, MSProject).
* Must have working knowledge of Tech OPs information systems: MIRS, GEM, SAP and TechOps homepage navigation.
* Must be willing to travel 100% as required based on assignment needs of the department
* Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

What will give you a competitive edge

* Bachelor’s Degree or 5 plus years of relevant experience

*10 years experience with Delta Air Lines paperwork and procedures
* HMV experience
* MRO experience preferred

Responsibilities:

· Able to motivate and lead the sales team.

· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.

· Able to work in full autonomy and yet able to follow the direction and strategy of the management.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Able to train promoters and improve the visual merchandising.

· Understand the market, competitors and brand environment.

· At least 5 years of managerial exposure.

· Experience in retail operations, liaising with suppliers, merchandising, etc.

· Able to work shifts hours/weekends/public holiday.

· Customer service oriented.

· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities:

• Ensuring that operations are smooth and efficient
• Drive sales throughout daily execution
• Attain profitability while exercising cost control

• Take orders and send them to kitchen staff via the POS system

• Ensure quality service in the dining room and when serving meals

• Prepare order bills, receive payment, make the change to orders, and assist in the opening & closing

• Take reservations and greet the take-out counter customers

• Provide training and development of staff
• In charge of monthly inventory submission

• Keep your work area clean at all times

• Organize your work and work area professionally

• Clean and clear the dining room tables

• Do all other tasks as required by the outlet manager

Requirements:

- With at least two years of Supervisory experience in the F&B industry.

- Confidence, excellent customer service, and hospitality skills

- Good communication and interpersonal skills

- Team player with a positive can-do attitude

- Attention to detail

Locations available:

Star Vista (Buona Vista)

Millenia Walk (Promenade)

Salary Package:

We offer competitive compensation (based on experience and position) and benefits packages for full-time employment.

Working Hours:

What this job involves:

• Day-to-day managing of operations in the coWorking as part of a team and reporting directly to the headquarters portfolio manager
• Play a key role in our delivery of quality property management services to clients.
• Drive initiatives that helps to achieve the highest service levels expected by our clients.
• Build strong relationships with the team, property’s council members and residents.
• Plan the daily operations and ensure the general maintenance of the condominium.
• Prepare and implement an emergency/crisis management plan.
• Keep all details in check, specifically in terms of budget and financial transactions.
• Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies.

Requirements :

• Strong Grip of BMSMA laws related to a condominium.
• Well-versed in both oral and written communication.
• Possesses positivity and a can-do attitude.
• Able to effectively resolves conflicts while maintaining professionalism in the process.
• Can efficiently work in a fast-paced environment.
• Has a solid know-how of the most recent technology.
• At least three years’ working experience in residential property management.
• A diploma / degree related to business, building or property management. Alternatively, an Accredited Managing Agent Individual with the relevant professional certification.

We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

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- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Helping my client for an urgent hire in the automotive manufacturing industry.

• Great Experience in Quality Assurance
• Available in 1 month or less
• 3 rounds of interviews
• Only open to candidates with experience in Project Management in the Manufacturing industry.

As a Project Manager, your key role will be to lead the development of a comprehensive Technology Roadmap while fostering a dynamic ecosystem of innovation and technology partners. You will define effective methodologies, identify operational challenges, and use data-driven insights to continually enhance factory processes.

What to Expect

[Technology Roadmap Development]

• Collaborate with stakeholders to design and implement the technology roadmap.
• Create, maintain, and refine use cases and technology catalogs.
• Build and manage a network of technology and innovation partners.

[Work Process Management and Pain Point Identification]

• Establish methodologies to measure project ROI and performance.
• Work with manufacturing stakeholders to collect data and identify key operational challenges.
• Analyze data to uncover bottlenecks and system inefficiencies.

[Technology Solution Deployment]

• Use data analysis and collaborative workshops to develop practical, sustainable solutions.
• Provide project management support during solution implementation.
• Oversee post-deployment performance and ensure seamless handovers to production teams.

What You'll Bring

• A Master’s or Ph.D. in Engineering or a related field.
• At least 5 years of experience in management consulting, business process re-engineering, IT/OT system development, process innovation, or business/system consulting.
• Proficiency with simulation tools and techniques (e.g., digital twin, discrete event simulation) to model and analyze complex systems.
• Expertise in process innovation, IT/OT system development, and data analysis or business intelligence implementation.
• A strong understanding of the manufacturing industry.
• Exceptional problem-solving and analytical abilities to identify opportunities for improvement and design innovative solutions.
• Outstanding communication and interpersonal skills for collaborating with diverse stakeholders.

Job Description:

• Overall in charge of site coordination.
• Manage and oversee the day-to-day construction activities of the project.
• Monitor and control the general workers' deployment on-site.
• Carry out work scheduling, material requisition planning, project coordination, and documentation.

Job Requirements:

• Diploma in Civil Engineering.
• Minimum 10 years of related work experience in a similar capacity in the local construction industry.
• Able to multi-task and work within tight schedules and deadlines.
• Strong leadership and problem-solving skills.
• Team player and good communication skills with clients, consultants, sub-contractors and site staff.

Roles & Responsibilities

Job Description & Requirements

• Assist PM in the execution of the construction activities and progress
• Coordinates project execution and planning
• Liaise closely with subcontractors, architects, consultants and authorities; set guidelines and provide expertise and supervision to the team.
• Project management, coordination, implementation, execution, control and completion of specific projects.
• Oversee the planning, analysis, and recommendations in support of project construction planning, implementation and monitoring work schedules
• Managing interfaces with other contractors working on the project.
• Provide guidance to engineers in relation to construction works, ensure progress according to schedule, quality standards are maintained site inspections are carried out and technical issues are resolved on time
• Manage contractors with a focus on quality, compliance with engineering drawings; applicable code and standards, and construction schedule and cost
• Other ad-hoc tasks within the Manager’s capability

Job Requirements:

• HDB project experience is an advantage
• Min. Degree in Mechanical or Electrical Engineering discipline or equivalent.
• Extensive experience with at least 5 years of relevant experience in Construction Industry.
• Proven track records of successful project completion on time and on budget.
• Good interpersonal and communication skills to interact with all level of staff.
• Able to work under pressure.
• Able to work on initiatives and to work as a team.

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

DUTIES & RESPONSIBILITIES:

1. Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
2. Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
3. Conducts an analysis of the effectiveness of marketing campaigns
4. Interviews, hires, and trains marketing staff members
5. Establishes marketing goals based on past performance and market forecasts
6. Oversees current offerings and comes up with initiatives for new products or services
7. Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
8. Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
9. Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
10. Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
11. Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
12. Works within the department budget to develop cost-effective marketing plans for each product or service
13. Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
14. Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
15. Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
16. Plays an active role in improving the development of customer database
17. Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
18. Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
19. Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Responsibilities:

• Oversee all lift-related operations within the premises, includes ensuring efficient lift performance, strategizing upgrade plans, supervising routine repairs and maintenance, addressing lift-related inquiries.
• Organizing schedules for lift specialists and technicians to handle breakdowns, diagnosing technical issues, implementing preventive and corrective measures, and conducting inspections and tests on lift systems.
• Report findings from breakdown analyses and maintenance activities to stakeholders.
• Monitor contractors during upgrading or enhancement projects to ensure quality and compliance.
• Other ad-hoc tasks may be assigned as required.

Requirements:

• Degree in Mechanical or Electrical Engineering or equivalent qualifications.
• At least 3 years of relevant work experience.
• Location: North

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R21103560
EA License No: 20C0426 (Elitez & Associates Pte Ltd)

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities:

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Sales and other relevant Departments are informed of the VIPs.
• On commencement of shift to check on the handover log for messages and follow up actions. Ensure keys in custody are issued only to authorised personnel. Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all reception staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist Sales to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager.
• Conduct random checks on hotel driveway to ensure smooth traffic flow.
• Handle all tasks/duties as directed by the Management.
• To log in the DM log on any incidents or complaint from the guest.
• To ensure a smooth flow of check in and check out
• To create and assign room for last minute reservation outside Reservation hours.
• Night shift support required

Job Highlights

• We provide equal opportunities to learn and develop skill sets
• We identify and build our talents
• We foster friendly working relationships built on mutual trust

*We regret only shortlisted candidates will be notified.

*This role is for 2 properties - Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).

- Training restaurant staff based on company policies, supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees.

- Keep restaurant operations running smoothly to create a positive atmosphere for customers.

- Maintaining safety and food quality standards

- Keeping customers happy, getting their feedback on the experience and handling complaints

- Organizing schedules, keeping track of employees’ hours and recording payroll data

- Ordering food, linens, gloves and other supplies while staying within budget limitations

- Supervising daily shift operations, including front- and back-of-house restaurant operations

- Controlling operational costs and identifying ways to cut waste

- Appraising staff performance and disciplining or retraining employees to correct poor performance

Requirement

1) Have been working in F & B field a plus.

2) Willing to work long hours, weekend and public holiday.

3) Have knowledge in preparing of western & thai food cuisine.

Position Purpose

• Develop day-to-day operations plan and objectives for assigned area

• Supervise and monitor operation team’s performance and compliance of day-to-day operations

• Manage restaurant profitability by optimizing costs & controls

• Train & develop Assistant Managers, Kitchen & Service StaffsResponsibilities• Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume

• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection

• Plan and manage staff scheduling and deployment to maximize efficiencies• Plan, organize and execute a training system for all staff & MTs

• Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues

• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required

• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant

• Execute marking efforts based on marketing plan developed for each concept• Support recruitment effort for restaurant staffs

• Enforce standards and manage restaurant operating costs and profitability• Business Development

• Build strong partnership with landlord, suppliers and relevant authorities• Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value

• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant

• Manage quality control activities in line with quality assurance standards and procedures

• Investigate causes and reasons for customer complaints

• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Train and develop assistant managers, service, kitchen and kaiten staff

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor