Key Responsibilities

• Manage and oversee the implementation and transformation of key banking projects to streamline business operations, enhance operational efficiency, and drive innovation across the bank.
• Establish and improve operation processes with cross-functional teams including IT applications
• Utilize business process engineering methodologies to analyze, redesign, streamline and optimize key processes within various teams including but not limited to KYC process, Operations, Risk management, Reporting, etc.
• Work closely with stakeholders to identify process gaps, initiate projects, working closely with the relevant teams for implementation.
• Implement change management strategies to facilitate the bank’s adoption of new operations, technologies, and digital solutions.
• Collaborate with the relevant teams to leverage technology solutions and automation tools to support process improvement initiatives and digital transformation efforts.
• Coordinate any operational or technical issues post-implementation in collaboration with support teams
• Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings.
• Communicate project milestones, risks and outcomes effectively to stakeholders, maintaining clear and consistent update to assess the effectiveness of transformation initiatives.
• Any ad-hoc reporting, coordination or implementation as required for bank’s operations

Requirements

• Bachelor’s degree in Finance, Information Technology, or related field
• At least 7 years of experience in project management, business process engineering, and digital transformation within the banking or financial services industry.
• Background in consulting with a focus in banking operations is desirable
• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Analytical mindset with the ability to identify process improvement opportunities, analyze data, and drive data-driven decision-making.
• Proven ability to adapt to a fast-paced, dynamic environment

Only shortlisted applicants will be notified.

This role is part of the Commercial Banking team at a leading local bank, which is looking to expand its relationship manager portfolio, with a focus on the F&B segment. (middle - large SME focus)

This position is ideal for individuals currently in commercial banking seeking a move.

About the Job:

• Manage and acquire a portfolio of medium and large SMEs within the F&B industry, providing tailored trade solutions.
• Maximize revenue growth from customers, including up-tiering opportunities.
• Hone your credit skills and ability to build strong customer relationships.
• Prepare credit propositions for approval and ensure smooth implementation, disbursement, and utilization of lines.
• Ensure timely completion of credit reviews.

Requirements:

• A strong team player who is driven, proactive, and maintains a positive attitude.
• At least 5 years of experience in relationship management and credit - in a commercial banking/middle market set up.
• Excellent communication skills.
• Results-oriented with a strong focus on customer satisfaction.

Role Overview

The HR Manager - Operations and Administration will lead both human resource and administrative functions, ensuring smooth operations across the organization. This role is critical in establishing a high-performing team, fostering a collaborative workplace culture, and maintaining operational excellence in a startup environment.

Key Responsibilities

Human Resource Management:

1. Strategic HR Operations:Develop and implement HR policies, processes, and frameworks aligned with the company’s goals.
   Partner with leadership to support workforce planning, performance management, and succession planning.
   
2. Talent Acquisition & Onboarding:Lead recruitment efforts to attract top talent in the blockchain/crypto industry.
   Create an exceptional onboarding experience for new hires.
   
3. Employee Engagement & Culture:Foster a positive, inclusive, and innovative work culture.
   Design employee engagement programs to enhance satisfaction and retention.
   
4. Compliance & Risk Management:Ensure HR operations comply with Singaporean labor laws and regulations.
   Manage payroll, employee contracts, and statutory requirements efficiently.
   
5. Learning & Development:Identify skill gaps and coordinate training programs to upskill employees.
   Support career development initiatives across the organization.
   
6. HR Data & Reporting:Maintain accurate HR records and generate insights to inform decision-making.
   Use HR analytics to monitor and improve operational efficiency.
   

Administrative Management:

1. Office Administration:Oversee day-to-day office operations, ensuring a well-organized and efficient workspace.
   Manage relationships with vendors and service providers (e.g., office supplies, IT support).
   
2. Executive Support:Provide administrative support to the leadership team, including scheduling meetings, preparing reports, and managing communications.
   
3. Facilities Management:Ensure the office environment is functional, safe, and conducive to productivity.
   Coordinate maintenance, renovations, or relocation activities as needed.
   
4. Document & Record Management:Maintain organizational records, contracts, and other critical documents.
   Ensure compliance with regulatory requirements related to document retention.
   
5. Budgeting & Procurement:Support budget planning and tracking for administrative and HR-related expenses.
   Manage procurement processes for office supplies, equipment, and other needs.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in HR and administrative roles, preferably in startups, fintech, or the crypto industry.
• Strong knowledge of Singapore employment laws and best practices.
• Proven ability to manage HR and administrative operations in a dynamic environment.
• Excellent organizational and multitasking skills with a strong attention to detail.
• Proficiency in HRIS, payroll systems, and administrative tools.
• Excellent interpersonal and communication skills with a people-first approach.

What We Offer

• Competitive compensation package, including equity options.
• Opportunity to work in an exciting and rapidly evolving industry.
• A supportive and flexible work environment that values innovation and collaboration.
• Professional development and learning opportunities.

Key Responsibilities:

1. Strategic Development and Execution:

• Lead the creation and execution of the company’s strategic plans and initiatives.
• Collaborate with executive leadership to set objectives and define key performance indicators (KPIs).
• Conduct market research and industry analysis to identify trends, risks, and growth opportunities.
• Translate the company’s vision into actionable plans for departments and teams.

2. Performance Monitoring and Reporting:

• Monitor and report progress on strategic initiatives and KPIs to senior management.
• Evaluate the effectiveness of implemented strategies and recommend adjustments as needed.
• Provide data-driven insights and forecasts to support decision-making.

3. Resource Allocation and Optimization:

• Ensure efficient allocation of resources, including budget, personnel, and tools, to achieve strategic goals.
• Work with operations, finance, and HR teams to align resources with organizational priorities.

4. Risk Management:

• Identify potential risks associated with strategic initiatives and develop mitigation plans.
• Stay updated on industry trends, regulatory changes, and competitive activities to anticipate challenges.

5. Stakeholder Collaboration:

• Foster collaboration among internal teams and external partners to drive alignment on strategic objectives.
• Act as a liaison between departments to ensure seamless execution of initiatives.
• Communicate strategic goals and updates to employees at all levels of the organization.

6. Change Management:

• Lead change management efforts to ensure smooth transitions during strategy implementation.
• Develop training and communication plans to support adoption of new strategies and processes.

* JEJU BUSINESS AGENCY SINGAPORE REPRESENTATIVE OFFICE will be prioritizing applicants who have a current right to work in Singapore.

Business Profile Description:

Jeju Business Agency is a government authority established as a funded institution by Jeju Special Self-Governing Province in Korea and our main business activities are providing consultation and solution of difficulties for SMEs in Jeju Special Self-Governing Province.

JEJU BUSINESS AGENCY SINGAPORE REPRESENTATIVE OFFICE keeps pursuing positive opportunities in Singapore as part of the ASEAN diplomatic policy implementation. We will implement plans for developing businesses including trade, culture, tourism, and international exchange.

Job Descriptions:

- Plan and develop marketing strategies for Jeju tourism in Singapore & neighboring countries

- Promote Jeju Tourism content and cultural exchanges via various channels and methods

- Develop events or contents related to tourism for Jeju

- Do research trends in neighboring countries, including Singapore

- Other ad-hoc tasks will be assigned by the management

Job Requirements:

- Relevant working experience more than a year

- Proficient in speaking and writing English and Korean in order to liaise with Korean client and headquarter

- Excellent Communication and Interpersonal skills

- Self-motivated and able to work independently

- Those who have no reason for disqualification for overseas travel

- Those who can work immediately within 1 month from the date of confirmation of employment

Other Information:

- We regret to inform you that only shortlisted candidates will be notified.

- **Please indicate your English & Korean language skills in the Resume. Please take note if it is not indicated, the application will be disqualified.

- Application Period: 6th January 2025 to 17th January 2025.

- Hiring Process: CV Screening – Face to Face Interview – Final Offer.

- Interview will take place on the 23rd Jan 2025. (*Subject to change)

Your new company
[CONFIDENTIAL SEARCH] A fast-growing and dynamic accounting firm with a vibrant culture and work-life balance.

Your new role
As an Accounting Manager, you will play a pivotal role in leading the accounting team on client engagements. This includes:

• Overlooking accounting projects
• Team management
• Managing more complex accounting projects/treatments
• Client relationship management

What you'll need to succeed
This role is open to candidates with a minimum of 5 years of experience in finance, with a minimum of 3 years team management experience. Good communication and client management exposure will be a bonus.

What you'll get in return
Joining a fast-growing and expanding team, with attractive remuneration and growth opportunities.

What you need to do now
If you're interested in this role, please apply and send your CV to Luo Qi at [email protected] to advance forward.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R24119697

EA License number: 07C3924 | Company Registration number: 200609504D

Responsibilities

• Evaluate loan applicants by conducting in-depth credit assessments and analysing financial stability, repayment capacity, and overall creditworthiness.
• Maintain a proactive approach to addressing credit risks and delinquencies by implementing suitable remedial actions when necessary.
• Build strong relationships with SME clients, ensuring their inquiries, concerns, and requests are addressed effectively.
• Collaborate closely with internal teams, including credit analysts and legal staff, to ensure accurate and timely loan documentation and processing.
• Develop tailored financial solutions by gaining a thorough understanding of clients' industries, market trends, and unique business needs.
• Identify and source new lending opportunities within the SME segment through lead generation and prospecting activities.
• Oversee a portfolio of SME loans, monitoring repayment behavior, compliance with agreements, and overall loan performance.
• Guide clients through the loan application process, assisting with documentation preparation and ensuring a smooth approval and disbursement experience.

Requirements:

• At least 1 year of experience in business development for SME Loans in a financial institution or broker.
• Proven success in managing SME loan portfolios, achieving lending targets, and mitigating credit risks effectively.
• Excellent communication and interpersonal skills
• Ability to establish rapport with clients and stakeholders and negotiate effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L739Y773

Our client is looking for qualified and motivated individuals to join them as a Partnership Manager.

Site Operations Management

• Manage the daily operations and maintenance of signed sites.
• Collect and analyze core data, such as sales, equipment usage, and customer feedback, in a timely manner.
• Sales Performance Improvement
• Collaborate with the BD/Sales team to develop and execute strategies for increasing sales at various sites, such as promotional activities and product upgrades.

Value-Added Business Development

• Identify and promote value-added opportunities for sites, such as introducing new machines, expanding functionalities, or integrating resources from other partners.

Cross-Department Collaboration

• Work closely with the product, R&D, logistics, and supply chain teams to facilitate equipment installation, maintenance, and feature updates.
• Maintain synchronized communication with backend departments like finance and HR.

Key Data Monitoring

• Oversee key performance indicators (KPIs) during site operations, such as sales revenue, equipment uptime, and repair response times.
• Provide regular operational feedback and propose improvement suggestions.

Relationship Management

• Maintain cooperative relationships with site owners to continuously optimize collaboration models.
• Preserve and enhance brand image with site partners.

Job Requirements

• At least 6-8 years of experience in site operations management, familiar with site expansion and maintenance processes.
• Strong in data analytics
• Experience in F&B, Retail, Machinery, Equipment or related industries preferred.
• Strong cross-department communication, project management, and problem-solving skills.
• Data-driven mindset with high sensitivity to key operational metrics.

We thank all candidates for your interest in this role, and regret that only short-listed candidates will be notified.

Lee Wei Shen

EA Registration No.: R24125537

EA License No.: 24C2528

PERFORMANCE ARTIST MANAGER

The Performing Artiste acts, dances, sings and sometimes play musical instruments as part of their performances. He/She expresses emotions and presents ideas through body language, spoken language, facial expressions and actions. He/She also uses props in his/her act to express a concept more explicitly. He/She usually performs on stage in front of live audiences, or through camera for recorded programs. Types of performances performed by the Performing Artist include theatre play, musical, traditional dances and cultural acts or dances.

Tasks

Attend auditions or castings for a role in a play or performance.

Deliver performance smoothly and perfectly.

Participate in publicity events to promote production.

Rehearse with other actors and the producer to familiarise with the act.

Understand storyline and role of production from the producer and scriptwriter.

Work on comments and feedback given by the director, producer and other actors

We are International Reinsurance Brokers established for more than four decades with a worldwide clientele base. As a reinsurance specialist, the company works on behalf of insurance companies to facilitate the placement of Treaty and Facultative reinsurance programs.

The company is regulated by the Monetary Authority of Singapore (MAS) and has subsidiary companies in Jakarta and Colombo.

We are seeking a full-time candidate to assist in the Finance & Administrative Department. Candidates with related qualifications & working experience are most essential.

Roles & Responsibilities:

• Consolidation of Group Accounts & review of subsidiary accounts
• Handle full set of company’s account and monthly financial reports
• Cash-flow management of the company’s account & clients’ accounts (IBPA)
• Prepare periodic budget & forecast analysis & monthly management reports
• Trade debtors and creditors control and general ledger reconciliation
• Revaluation of trade debtors and creditors and monitoring monthly Ageing reports
• Prepare MAS statutory returns & regulatory compliance and liaise with MAS officials
• Conversant with IFRS standards & Insurance Intermediaries Act
• Handle corporate taxation matters & attend IRAS queries & liaison with tax agents
• Reconciliation of monthly group office accounts & intercompany balances
• Prepare GST returns and ensure timely submission to IRAS
• Review of staff expense claims, operating expenses & online payment instructions
• Liaison with external auditors, corporate secretary, and other government officials
• Assist in Corporate Secretarial duties, HRM & general office administration
• Monitor contracts administration and renewals including TOBA, KYC/CDD
• Review & administration of office general insurance needs, including claims/renewal
• Assist in IT-related work, co-ordination & follow-up with external vendor(s)

Requirements:

• ACCA / Degree in Accountancy or Finance from respectable Universities
• Must be conversant in the Companies Act, Insurance Act, PDPA, local taxation
• Mature, responsible & able to work independently, and can work under pressure
• Positive attitude, strong self-motivation, pro-active and initiative to learn
• Possess strong communication and interpersonal & people skills
• Good knowledge of Microsoft Excel/Pivot Table/PowerPoint/Words

Position and remuneration will be commensurate with related experience and qualifications.

Interested candidates are invited to send a full resume with a recent photograph, contact number, and present and expected salary, together with copies of educational certificates and transcripts.

We regret that only shortlisted candidates will be called for interviews and further discussion.

We are looking for a F&B Assistant Manager to join our team!

Responsibilities:

• Oversee Daily Operations: Ensure Operations are run smoothly.
• To assist the Restaurant Manager in his/her responsibilities and act in his/her capacity during his/her absence.
• Lead and coach a team of staff to ensure that all required tasks are completed.
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant preventative maintenance programme.
• Oversee and ensure that company policies on employment performance appraisals are followed and completed on a timely basis.
• Maintain high standards for food and beverage quality, presentation, and consistency.
• Supervise employee activities to conform to established standards and policies.
• Ensure employees follow operational practices, hygiene rules, and quality standards.
• Work closely with other departments such as management, kitchen and bar.
• Assist in managing budgets, including cost control and revenue maximization.
• Monitor sales and identify areas for improvement.
• Assist in inventory management and ordering supplies.
• Assist in monitoring inventory levels, minimizing waste, and optimizing stock control.
• Assist in administrative tasks, including scheduling and manage Invoices.
• Any ad-hoc duties required.
• Local / PR

Requirements:

• Diploma in any field
• At least 3 years of relevant experience and experience in managing a team
• Excellent communication, interpersonal, leadership and organisational skills
• Able to perform in a fast paced environment
• Willing to work 6 days shifts work, weekends and public holidays
• Business and financial acumen to achieve profitability targets will be advantageous

Overview

This is an exciting opportunity to be part of the fastest growing, most vibrant and dynamic region in the world! This role will be part of the MCAPS Asia President Office, living and breathing Customer Centricity, constantly thinking of ways to open all Rooms of The House and raising the bar to deliver the highest impact in Asia.

The MCAPS Asia President office is looking for a customer centric and results driven individual to partner with our Areas to deliver the most impactful Customer and Partner Executive engagement. Reporting to the Chief of Staff (CoS) of the Asia President, this role will primarily plan and execute Customer & Partner executive engagements and programs, working across with Leaders’ CoS and various functions in Asia Areas, Countries and Corporate.

You would have ideally worked with Senior Sales Leaders in a sales and results driven environment, with acute understanding and ability to evaluate Customers’ and internal requests, enabling you to manage and prioritize in the most efficient and diplomatic manner.

Responsibilities

1. Partner with Area Teams to formulate the Executive engagement strategy and framework for Customer accounts and Partners that are sponsored by the Asia President. Operationalize the plan to execute regular internal and external governance with the Customer/Partner with clear go-forward plan and deliverables. Program manage key engagement such as EBC, external events, critical escalations with the Sales teams and maintain 360 view of the account with regular internal updates (eg newsletter).
2. Attend Customer/Partner meetings with the Asia President where possible, and work with the Sales Team to orchestrate internally, connecting with cross functional teams to follow through on Customer requests.
3. Be the trusted go-to partner of the assigned Area(s), connecting regularly to understand their strategy, core priorities and deliverables. Solicit feedback from the Area(s) to strive for continuous improvement and efficiency both ways.
4. Plan and execute Country visits, optimizing all aspects of the engagements and meetings with Customers, Partners, Employees (eg Townhall, Roundtables), Events and PR/Media/Analyst briefings. Partnership with the Area, plan the end to end of the visit with timely preparation and briefing with the Asia President, following through with post meeting notes to the Customers and Partners.
5. Represent the Asia President in planning and executing Corp/GES led CxO events (eg CEO Summit), partnering and managing invites and exceptions with the Area teams.
6. Formulate a systematic process for Areas/Countries to request for Asia President and Corporate Executives engagement with Asia Customers. Create an overview of these requests along with visits to Asia by Corp Executives.
7. Connect with functional teams, not limited to Solution GBB/Industry/ECA/CO&I to form a holistic view and understanding of the business. Partner with these teams and leverage a wide spectrum of expertise and capabilities to orchestrate internally, enabling the greatest impact with the Customer through the One Microsoft engagement.
8. Institutionalize regular learning sessions within the Asia President Office, extending to the Asia Core LT CoS/BM/BPM to explore new ways of operationalizing our core priorities and deliverables with AI and Copilot.

Qualifications

1. 10+ years' experience in Operations, Program Management, Strategy and Analysis in a Sales Environment
2. BA/BS or equivalent work experience. MBA preferred
3. Executive maturity, organizational agility and strong impact and influence competencies. Ability to manage ambiguity and manage complexities.
4. Self-motivated and directed, requiring minimal supervision.
5. Ability to work effectively across groups (business and functions) in a fast-paced work environment.
6. Strong project management skills: ability to drive multiple projects forward, effectively leveraging all resources to drive results.
7. Effective at influencing without authority and driving work through others.
8. Creativity in solving problems and generating innovative solutions
9. Proven ability to create clarity, generate energy and deliver success

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Job Description

• Actively source and book catering business from various leads.
• Liaise with clients to understand their event requirements and ensure their expectations are met or exceeded.
• Coordinate between sales and catering teams to optimize function space usage and maximize revenue.
• Conduct site visits and property tours for potential meeting planners and wedding couples.
• Manage event logistics, including room setup, AV equipment, and food & beverage arrangements, in coordination with all operational departments.
• Handle last-minute changes or challenges professionally to ensure client satisfaction.
• Oversee post-event follow-up, including gathering client feedback and processing payments.

Job Requirement

• At least 3 years of experience in Catering and Events, focusing on Hotel Events Management.
• Strong verbal and written communication skills.
• Excellent interpersonal and listening skills.
• High attention to detail.
• Must be available to work occasional weekends for events.

PRIMARY OBJECTIVE

• Achieve Target Revenue/Profit assigned on annual basis
• Achieve Target New Customer Acquisition assigned on annual basis
• Handle marketing, relationship management and business development among the existing client base including defending and deepening the relationships as well as cross selling
• Manage loan Asset/Corporate Bonds Quality (if applicable) & assist Team Head in any Debt Restructuring exercise (if applicable).

KEY RESPONSIBILITIES

•  
• Actively acquire new Corporate customers
• Review and manage accounts to be assigned/brought-in
• Increase utilization to enhance the Bank’s share of wallet
• Proactively monitor credit quality through early problem loan recognition and implement appropriate strategies
• Perform credit reviews on a timely basis
• Client servicing
• Work on projects which may be assigned from Time to Time

Role :

Being a Collection Manager require you to be efficient in managing and collecting outstanding account receivable from the customer. Your ability to communicate effectively, exercise empathy and exhibit strong negotiation skills will be essential in succeeding in the role.

Responsibilities:

• Managing of legal accounts in accordance to Legal Standard Operating Process including process in issuance of letter of demand, write of summon, judgement and proof of debt
• Managing of accounts routed to 3rd party collection agency for Accounts Receivable recovery
• Tracking timeline to ensure legal accounts are closed on timely basis
• Collate and justify for Accounts Receivable Write Off in accordance to Standard Operating Process
• Managing of Bill and Claim fees to ensure external. lawyer fees are recovered from legal fees collected from customer and expenses being spent on 3rd party collection agency are justified

Requirements:

• A diploma in Business, Finance, Accounting or any related field
• At least 8 years’ experience in credit management, with basic knowledge in handling legal process which involves liaison with appointed external counsel and external collector
• Proficient in Microsoft Office, with exposure to Oracle ERP preferred
• An excellent team player who is outcome and target focused
• Collaborative and comfortable negotiating with stakeholders to resolve issues
• Able to make judgment calls relating to collections/service and order holds
• Able to work under tight deadlines
• Meticulous and attentive to details

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Rachel Heng

EA License No: 11C5502

Registration No: R23115318

Looking for an experince Semi Fine better still Fine Dining General Manager to manage a steak house. great personality.

List of skills need not be elaborated as for now, if you do have the experience working for any fine dining restaurants for at leaast 2 years or more. Please feel free to submit your resume and indicate your interest.

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely. 

Job Description

We are looking for project Managers who would be accountable for managing driving end-to-end ITSM programs, able to implement various ITIL processes utilizing tools like ServiceNow, service catalog transformation, drive automation across IT services respective technical processes etc.

Responsibilities

• Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.

• Managing several key/strategic projects at any given point in time preferably for ITSM

• Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.

• Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM.

• Ensure adherence to project methodologies (Agile and Waterfall)

• Use appropriate verification techniques to manage changes in project scope, schedule and costs

• Report and escalate to management as needed

• Manage the relationship with the client and all stakeholders

• Perform risk management tominimizeproject risks

• Establish and maintain relationships with third parties/vendors

• Ensure resource availability and allocation

• Develop a detailed project plan to track progress

Skills Requirement:

• Bachelor’s degree in information technology, Computer Science, Engineering, or similar areas

• 6-8 years of experience in ServiceNow

• Proficiency with ServiceNow development, such as scripting, workflows, and integrations.

• Experience with software development methodologies such as Agile or Waterfall is desirable.

• Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.

• Proven problem-solving and analytical abilities, excellent communication and collaboration skills.

EA Number: 11C4879

What You’ll Do

As a Senior Business Development Manager, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation. You partner with Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.

Key Responsibilities:

As a Senior Business Development Manager, you apply your extensive expertise in ICT&S solution sales, exceptional relationship building and people leadership skills to deliver against the following responsibilities:

• Drive and define the development of strong account plans designed to exceed growth targets, ensuring strong team coverage across all accounts in order to deliver sales and revenue growth across the portfolio.
• Take personal accountability and strong ownership for generating and nurturing a short- and long-term opportunity pipeline with strong sales and revenue conversion rates, ensuring accurate forecasting of sales, gross margin and revenue targets.
• Empower and support extended team members to execute against key metrics (NPS, strategic and incremental sales, revenue) by coaching and developing a highly skilled and energised account team, through actively sharing lessons learned and global best practices in customer’s industries.
• Apply deep technical and professional expertise in ICT&S solutions, synthesising latest market research and technology trends into key insights that articulate business implications for both team members and client stakeholders.
• Authentically engage with and effectively influence a complex, diverse, multi-stakeholder landscape comprising senior customer relationships (including C-Suite & Board level, and sophisticated functional specialists) to proactively build strong relationships, deeply understand business direction and provide strategic technology thought leadership leading to sales opportunities.
• Significantly contribute to the development of solution proposals for strategic value customers, championing the framework for co-creation of strategic technology plans by proactively engaging with Telstra’s business and partner ecosystem (including vendors) in order to deliver innovative solutions and concepts to the market.

Sought out by others for impressive technical expertise in ICT&S solution sales to provide guidance and direction to problem solve, act as a strategic advisor and technology leader, generate innovative solution concepts and assist in the development

About you

Essential Requirements:

• Ability to leverage Telstra’s Go-to-Market (GTM) assets & motions to drive transformational customer conversations aligned to customers’ priorities.
• Demonstrated 7-15 years sales experience in the Information and Communication Technologies industry selling to MNCs, Enterprise
• Acted as a trusted sales professional, driving and closing Cloud/Data/AI/Business Application/Network opportunities, developing and winning market-making opportunities
• Ability to leverage personal professional network and partners to drive the business across South Asia
• Extensive experience in Strategic Account Management and managing Sales Relationships
• Proven track record in end-to-end Sales Management with strong experience in building and delivering on sales pipeline
• Background and working experience from System Integrator selling direct to end-user are welcome to apply
• A good understanding of commercial principles, contract negotiations, and developing sales solutions
• Background in innovation – solutions and service
• Strong business partnering and portfolio management as well as excellent stakeholder management
• Customer-focused and growth mindset
• Engaging team player with experience in working with virtual teams across regions
• Excellent listening skills with ability to articulate answers to questions suited to the audience
• Energetic, competitive and trail blazer mindset
• Demonstrated high-level spoken & written English
• Not required but highly desirable:
• Degree in business or technical (Computer Science, Information Technology, Information Systems, Security, Data Science) disciplines
• Azure certified
• AWS certified
• Security certified

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

Key Responsibilities:

• Lead and manage audit engagements for a diverse portfolio of clients, ensuring compliance with professional standards.
• Provide technical support and guidance to the audit team, particularly on complex issues.
• Review and finalize audit reports, ensuring accuracy and adherence to regulatory requirements.
• Collaborate with partners and other senior management to enhance audit quality and efficiency.
• Maintain and develop relationships with key clients, acting as a trusted advisor.
• Participate in business development initiatives to expand the firm's audit practice.

Skills & Attributes:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Proactive, with a strong focus on continuous improvement and innovation.

Qualifications:

• Singapore Chartered Accountant (CA) or equivalent qualification recognized by ACRA.
• At least 10 years of experience in audit, with no more than 15 years.
• Strong understanding of SFRS, IFRS, SSA and ISA, Companies Act.
• Experience in PRC audit engagements is highly preferred.

Introduction to Zodia

Digital Asset Custody, the way it should be

As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital asset future on their own terms. Established in 2020, Zodia Custody combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in partnership with Northern Trust and SBI.

Scope of Role:

Sales Leadership

As the Sales Senior Manager or Director, you will play a critical role in leading the sales strategy and execution for Zodia Custody in Singapore. You will be responsible for driving revenue growth by:

• Developing and implementing effective sales strategies that align with the company’s goals and market demands.
• Building and nurturing relationships with key client stakeholders, ensuring high levels of customer satisfaction and retention.
• Identifying market opportunities for new business and enhancing the company’s market presence.
• Analyzing sales data to inform strategy and improve performance metrics.
• Collaborating with marketing and product teams to align sales campaigns with product launches.
• Representing Zodia at client meetings, industry events, and conferences.

Key Stakeholders:

• Singapore Country Leader
• Marketing Department
• Product Management Team
• Clients and Partners

. Industry Knowledge

• Expertise in Digital Assets: In-depth understanding of blockchain, cryptocurrency, tokenisation, and the role of custodians in the digital asset ecosystem. Strong background in selling digital asset solutions or financial services products.
• Regulatory Awareness: Knowledge of Singapore financial regulations, including MAS requirements, PSA, and AML compliance.
• Custody and Security Expertise: Familiarity with custodial solutions, cold storage, multi-signature wallets, and other security technologies in the digital asset space.

2. Sales Skills

• 7+ years of experience in sales roles within digital assets or financial services, with minimum of 2 years within Crypto industry in any capacity
• Proven Sales Track Record: Demonstrated success in meeting and exceeding sales targets, ideally in financial services, fintech, or digital assets.
• Pipeline Management: Ability to manage complex sales cycles, from lead generation to closing deals, with large institutional clients.
• Consultative Selling: Skills in understanding client pain points and delivering tailored solutions that align with their needs.

3. Strategic Thinking

• Market Insights: Ability to analyse market trends and position Zodia Custody as the preferred partner in Singapore.
• Solution Innovation: Capacity to adapt custody solutions to meet the evolving needs of institutional clients.
• Competitor Analysis: Awareness of competitors' offerings and ability to differentiate Zodia Custody in the market.

4. Operational Knowledge

• Product Knowledge: Strong understanding of Zodia Custody's services, including technology, security protocols, and value proposition.
• Integration Expertise: Familiarity with integrating custody services with existing client platforms (e.g., Fireblocks, treasury systems).
• Post-Sales Support: Ability to ensure a seamless client onboarding experience and maintain long-term relationships.

5. Communication Skills

• Clear Messaging: Ability to explain complex digital asset concepts to clients with varying levels of technical understanding.
• Negotiation Skills: Expertise in structuring and negotiating contracts that benefit both Zodia Custody and the client.
• Stakeholder Engagement: Strong presentation skills for engaging C-level executives and board members.

6. Personal Attributes

• Resilience: Ability to navigate a fast-changing industry and overcome challenges in a nascent market.
• Entrepreneurial Spirit: Proactiveness in identifying opportunities and driving business growth in a new and evolving sector.
• Positivity: Positive and open approach, particularly in promoting trust and integrity in a security-focused industry.

• Base + Commission Scheme
• CPF contributions - Pension plan
• ESOP Plan
• Training & Development budget
• Work From Home - Flexible hours
• 30 days annual leave plus bank holidays
• Private Healthcare

Our client is a well-established dental practice dedicated to providing comprehensive, high-quality care in a welcoming and patient-centered environment.

• Manage daily operations for 8-12 dental clinics, ensuring smooth workflows, managing feedback, and supporting service standards.
• Coordinate facility maintenance and renovations, working closely with contractors and vendors to address issues promptly.
• Provide IT systems support to clinic staff, including training on applications and managing vendor relationships.
• Handle dental implant inventory, ensuring on-time procurement, precise cost tracking, and seamless delivery to clinics.

Requirements:

• Degree and above
• At least 2 years of working Dental/Healthcare Operations experience.
• Must be willing to travel to various clinic locations as needed, with occasional weekend work required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Conducting market research to identify potential areas for business growth and expansion.
• Analyzing industry trends, market dynamics, and competitor activities to inform business development strategies.
• Cultivating and maintaining relationships with existing clients to ensure satisfaction and loyalty.
  Developing strategies to upsell or cross-sell additional products or services to existing clients.
  Establishing rapport and trust with new clients through effective communication and relationship-building.
• Creating and presenting proposals, pitches, and presentations to potential clients.
• Tailoring proposals to meet the specific needs and objectives of each client.
• Negotiating terms and contracts with clients to close deals and secure new business.
• Developing and implementing strategic sales plans and tactics to achieve business development objectives.
  Setting sales targets and KPIs, and monitoring performance against goals.
  Analyzing sales data and metrics to evaluate the effectiveness of sales strategies and identify areas for improvement.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Manager, Learning & Training, the incumbent is responsible for developing, planning and managing the site overall learning and development strategy for organizational culture, behaviors, talent and leadership development. The person will also be responsible for site technical skill competency framework including to create an effective approach to conduct skill competency gap assessment and evaluation for all associates in order to transform our associates to be workforce 4.0 ready.

JOB SCOPE

• Develop, Implement Learning & Development strategy aligned to business strategy, with clear priorities.
• Partnering with the business functions to identify competency gap, developing short term and long-term learning & development intervention.
• Plan & conduct site Training Needs Analysis and formulate Site Training Plan
• Plan & conduct site technical skills competency assessment and formulate relevant training with relevant business leaders
• Digitalize and apply AI technology in Learning Needs Analysis process, formulation of a total learning master plan, up-keeping of learning database.
• Manage and coordinate regulatory / mandatory training to meet internal and external compliance needs.
• Facilitate site training and workshops which deemed appropriate.
• Providing L&D related methodologies advice to key stakeholders.
• Manage Site Learning & Development (L&D) budget.
• Work with relevant Singapore government agencies like WSG, SBF and e2i to maximise funding to learning and development activities of sites, where possible.
• Partnering with Talent Acquisition for early adoption of learning and development program to build talent pipeline, like internship, apprenticeship, traineeship program to meet the manpower plan and requirement.
• Lead & partnering with Site HRBP to formulate and enhance site onboarding and orientation programs to provide strong emotional engagement for new hires.
• Coordinate & plan site relevant business strategy & leadership workshops
• Site lead to manage external L&D related vendors.
• Supporting risk management and governance – CLC’s and various compliance / quality audit
• System optimization and continuous improvement in Learning and Development processes.

REQUIREMENT

• Bachelor’s degree in Human Resources, learning and development, organization development or a related discipline
• Min 10 years L&D experience and/ or HR professional handling L&D or organization development tasks across different levels of employees in the same business unit, preferably in manufacturing multinational organizations.
• Experience in plan, design, deploy, facilitate, and conduct training.
• Good communication skills, strong learning agility, dynamic and enjoy working in a fast paced environment.
• At least 3 years as site lead/manager role in L&D.

Alcon Careers

See your impact at alcon.com/careers

As a Growth Manager, you will play a pivotal role in driving the growth and success of our Web3 projects. You will work closely with project owners to understand their objectives, target audiences, and key performance indicators (KPIs). Your responsibilities will include designing and executing effective ecosystem growth plans, tracking and reporting on ROI and performance, and coordinating with internal and external stakeholders to foster user growth and engagement.

What You Will Do at HeLa Labs?

• Project Understanding: Collaborate with project owners to gain a deep understanding of their project goals, target audience, and desired outcomes.
• Ecosystem Growth Planning: Develop and implement comprehensive ecosystem growth plans that align with project objectives. This includes identifying key growth strategies, channels, and tactics.
• ROI Tracking and Reporting: Monitor and measure the performance of growth initiatives, tracking key metrics such as user acquisition, engagement, and return on investment (ROI). Prepare regular reports to provide insights and recommendations.
• Stakeholder Coordination: Work closely with internal and external stakeholders, including developers, marketing teams, and community members, to ensure effective collaboration and alignment.
• User Growth and Engagement: Drive user growth and engagement by leveraging various channels and tactics, such as social media, content marketing, community building, and partnerships.

Our Ideal Candidates Would Have:

• Web3 Experience: Proven experience working on Web3 projects, demonstrating a strong understanding of blockchain technology, cryptocurrencies, and decentralized applications.
• Marketing Acumen: A solid understanding of marketing principles, including ROI tracking, social media trends, and digital marketing tools.
• Analytical Skills: Ability to analyze data and metrics to identify trends, measure performance, and make data-driven decisions.
• Communication and Collaboration: Excellent communication and interpersonal skills to effectively collaborate with team members, stakeholders, and the broader community.
• Problem-Solving: A creative and solution-oriented approach to tackling challenges and driving growth.

Preferred Qualifications (Bonus Points):

• Experience with specific Web3 projects or technologies (e.g., NFTs, DeFi, GameFi)
• A strong network within the Web3 community
• Experience with community management and building online communities

What Else Is Waiting for You?

• Competitive salary.
• Be a part of the future of financial technology by making a meaningful impact.
• Excellent career development opportunities in a rapidly growing company.
• A passionate and collaborative team.
• A family-like work environment.
• Opportunities to enhance your technical skills and deepen your understanding of capital markets.
• A multicultural work environment.

Does Hela Labs sound like the place you want to work in? Apply now!