Industry: Nightlife (Casual Bar & Restaurant)
Location: Island-wide (3 outlets in SG)
Salary: S$4,000 – S$6,000
Schedule: 5 days/week (Flexible)

Benefits:

• Employee discounts
• Flexible schedule
• Duty meal
• Health insurance
• Performance bonus

Responsibilities:

• Plan and execute marketing strategies to boost brand and sales.
• Build partnerships for promotions and events.
• Coordinate events and manage marketing campaigns.
• Monitor budget, performance, and marketing results.
• Create social media content (Facebook, Instagram, TikTok).

Requirements:

• Degree in marketing or similar experience.
• 3-5 years of relevant marketing experience.
• Passion for music and nightlife.
• Strong communication and organizational skills.
• Leadership and teamwork abilities.
• Willing to work weekends and holidays.

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

Location: Changi

Responsiblities:

1. Report and present BIM implementation progress

2. Facilitate BIM meetings and workshops

3. Ensure compliance with CAG's and FUI Owner's Information Management Protocol

4. Identify and mitigate BIM-related risks

5. Collaborate with stakeholders (CAG, FUI Owners, Contractors)

6. Ensure accurate as-built models and asset data for FM & O&M digital handover

7. Provide monthly model update reports to CAG BIM team

Key Skills:

1. BIM expertise

2. Communication and presentation

3. Project management

4. Risk management

5. Collaboration and stakeholder engagement

Qualifications & Experience:

1. 10+ years BIM experience

2. Proficient in BIM software

3. Engineering/Architecture degree

4. Familiarity with multiple engineering disciplines

5. Strong communication and presentation skills

6. 5+ years continuous employment with Consultant/Contractor

7. Proven track record: BIM Company Deployment Plan, Project BIM Execution Plan (2+ projects)

8. BIM Management certification

Job Responsibilities and Duties

• Lead & Motivate Team: Guide the sales team to meet and exceed monthly, quarterly, and annual sales targets.
• Strategic Sales Planning: Work with the GM to develop sales strategies and launch effective campaigns to enhance market reach.
• Key Account Management: Build strong relationships with key clients, including clinic groups, private hospitals, and retail pharmacies.
• Business Development: Identify new growth opportunities and form partnerships to strengthen market positioning.
• Sales Operations: Oversee daily sales activities and take initiative on special projects as needed.

Job Requirements

• Proven Sales Success: Consistent record of meeting and exceeding sales targets.
• Leadership Skills: Experienced in managing and inspiring a sales team.
• Industry Knowledge: Background in pharmaceuticals or healthcare, with strong market insight.
• Strategic Thinking: Ability to identify growth opportunities and drive market expansion.
• Communication: Strong verbal and written skills for effective client and team interactions.

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

General Summary of Responsibilities:

• Heads a Property Management Sub Team.
• Responsible to the Director (Ops) for the business result of the Team.
• Undertake continued development of the Team in accordance with the approved business plan.
• Source business for the company / division generally by client contact, networking as well as general promotion of PFS services.
• Undertake training and development of the people within the Team and promote an on-going career path for them within PFS.
• Provide leadership, managerial direction and personal encouragement to all employees within the Team, including guidance on all property management procedures.
• Responsible for the efficacy of complaints management within the Team.
• Liaise with existing building owners on property management performance, including the use of tenant and client surveys.
• Prepare agendas, minutes recording and convene and attend all Council meetings and Annual General Meetings

Requirements

• Degree / Diploma in Building/ Real Estate Management or other related discipline with minimum 6 years of property management experience; inclusive of at least 3 years in a managerial role
• Experience in MCST work and knowledge of BMSMA is a must.
• Matured and independent with the ability to lead team
• Strong negotiation, communication and leadership skill
• Diligent, well organised and committed to excellence

Responsibilities:

• Managing site progress, technical specifications and manpower resources
• Running the project within the allocated budget
• Sizing up the costing for variation order if there is additional and alternation work
• Preparing the project implementation schedule, carrying out the implementation, monitoring delivery, site installation, inspection and handover schedule in accordance to planned project schedule
• Conduct project meetings, site surveys, prepare project submissions, system designs and installation drawings
• Communicating with stakeholders regarding project needs and goals
• Contribute to the planning and development of projects
• Supporting the coordination and management of projects
• Researching information as required
• Admin tasks such as preparing invoices, estimates, scheduling meetings
• Keeping track and reporting on project progress
• Ensure that works activities are carried out in accordance with the Workplace Safety and Health Act and its regulatory requirements.
• Ensure that all staff and sub-contractors are wearing all appropriate PPE during work activities
• Report any incident, accident, near miss, occupational disease, dangerous occurrence, or suspicious risks associated with the threat of terrorism so that prompt action can be taken to address them

Requirements:

• Degree in Electronics & Computer Engineering or related discipline
• Minimum 9 years of engineering or IT experience, with 6 years’ experience in the management and implementation of Integrated Security Management System (ISMS) works
• Non-Degree holder with minimum 12 years of relevant experience may be considered

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Roles & Responsibilities

• Undertake audit projects that meet department and other appropriate standards (e.g., ISACA, IIA).
• Conduct risk assessments and audit on IT governance and compliance within required timeline.
• Establish risk-based audit programs and determine scope of review in conjunction with the Senior Manager
• of Internal Audit.
• Work collaboratively with other team members to ensure audit work and other projects undertaken
• throughout the Organisation provides appropriate assurance.
• Influence and facilitate changes to improve the controls environment to mitigate risks to an acceptable level.
• Work with the team to maintain and develop relationships with key stakeholders to help ensure the audit
• work carried out adequately addresses the key risks in the Organisation.
• Ensure management actions plans for control issues identified are followed-up in a timely manner.
• Provide advisory in IT security and system control during pre- and post-implementation.
• Participate in ad-hoc projects

Working Experience

• Minimum 3 or more years of IT/ cybersecurity audit experience in cyber assessment, network and infrastructure security, threat detection, incident response, vulnerability management, security governance, risk, and compliance.
• Experienced in auditing of cloud-based platforms (AWS, Microsoft Azure, Google Cloud), services, and applications.

Job Description:

• Managing the design and coordination of a team of M&E coordinators, Engineers, and BIM modellers.
• Liase with consultants on matters relating to all M&E works.
• Participate in technical meetings and site meetings.
• To assess and resolve any technical or site issues related to M&E drawings and M&E work with consultants and subcontractors
• On-site supervision of work progress
• Maintaining schedules and coordinating the work of subcontractors.
• Assist in finalising accounts of MYE Sub-contractors.

Job Requirements:

• Degree or Diploma in Engineering or Construction related degree
• At least eight (8) years of relevant experience as M&E Manager in large scale projects is an advantage
• Highly motivated, independent, initiative and responsible.
• Great communication and interpersonal skills.

• To develop and submit a Project Interface Plan (PIP) which manages the interface management process throughout the project life cycle.
• To be responsible for the project wide internal and external interface management activities.
• To conduct weekly interface meeting with all stakeholders and interface manager of all contractors (including SC, direct contractors / specialists to be appointed)
• To manage and coordinate with interface manager of all systems to incorporate the finalised interface details into the overall combined services plans /BIM
• To work with BIM coordinator and be responsible for the BIM coordination for development of BIM Model.

Job Requirement

Shall possess an Engineering Degree with at least 10 years of relevant working experience in M&E services coordination OR

A diploma with at least 20 years of relevant working experience in M&E services coordination.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

We are a Singapore Accountancy firm looking to recruit a business development manager to market our accountancy services and to acquire new clients.

The job responsibilities are as below:

• Source and develop new potential customer
• Approach existing and new customer to fix appointment
• Maintain and develop existing and new customer database in excel
• To achieve KPI set by the management

Job Requirements

• Minimum GCE 'N' or 'O' Level
• Good communication skills and self-motivating
• Able to communicate in Mandarin to communicate with Chinese clients
• Flexible working hours between 9am to 6pm
• Able to work independently and good team player in friendly working environment
• Working location: 362 Upper Paya Lebar Road (Near Hougang, Serangoon North)
• Base Salary + Commission

Responsibilities:

• Develop and establish the project budget and schedule, including the analysis of costs and budget estimates.
• Identify the employer's requirements and create the project brief accordingly.
• Advise management on the selection and appointment of the project team.
• Oversee the appointment process for project consultants.
• Lead and coordinate the project team.
• Ensure projects are completed successfully, adhering to the set timeline, budget, and quality standards.
• Manage all phases of the project, from design to implementation and final completion, while meeting client expectations.
• Handle project financial management and provide progress updates to management.
• Attend project meetings and document meeting minutes.
• Prepare and present detailed progress reports on construction activities to management regularly.
• Oversee communication, integration, and flow of design and project information.
• Manage the delivery of design, project schedules, and construction critical path activities.
• Review proposed designs to ensure alignment with the project brief.
• Advise on procurement strategies, tender evaluations, and contractor selections.
• Monitor and report on project progress.
• Supervise on-site work to ensure adherence to set targets.
• Ensure project safety standards are in line with ISO45001 requirements.
• Maintain workmanship standards that meet industry best practices and project requirements.
• Provide detailed daily updates to management on project status.
• Manage the handover process upon project completion.

Requirements:

• Diploma/Bachelor's Degree in Engineering, or any equivalent professional qualifications
• Brings along at least 3-5 years of experience in building/construction related project experience
• Experienced in planning resources effectively and meet tight deadlines
• Able to adapt into a fast pace environment
• Team player with strong interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Requirements:

• VERY Strong leadership skills
• Able to command and handle a staff of 20 people
• Have good Customer service
• Familiar with multi-function printers and photocopier machine's features and specifications is AN ADVANTAGE

Responsibilities:

• Data encoding
• Inventory of copier machines
• Knowledge of accounting is A MUST
• Knowledge in using AUTOCOUNT accounting software is an advantage
• Issuance of invoices
• Collection of payments from customers
• Will perform HR functions such as interviewing, hiring and processing the employment

Responsibilities:

• Determine optimal logistics operating solutions for customer
• To support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions
• Be responsible for sales lead, tenders and RFQ
• Maintain regular contact and develop new business with existing customers
• Lead the operation team in handling customers’ enquiries
• Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility ie lead times, complaints, escalation
• Work together with relevant stakeholders
• Perform any ad hoc duties / projects as assigned by the management

Requirements:

• Bachelor's degree or equivalent experience in Business
• Excellent written and verbal communication skills
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient in MS Office such as PowerPoint, Excel, Words etc
• Strong in analytical skills
• Customer oriented

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

The Regional Clinical BD Manager is primarily responsible for strategizing, planning and executing for business growth. The job holder manages the Principal to develop new customer segments, create demands, identify opportunities, source for leads, engage the prospects, follow through and secure the deals to meet/exceed the sales targets, as well as to engage, train, service and support the customers and users on an on-going basis.

The Regional Clinical BD Manager also works closely with the Managing Director to drive and foster a culture of accountability, performance, excellence, innovation and continuous improvement.

RESPONSIBILITIES

1. Strategic Development and Sales Management

• Drive the pursuit of the company’s mission, vision and core values to foster a committed, competent and growth-oriented workforce.
• Strategise and plan for business growth to achieve the overall financial performance targets and sales targets for various products relevant to different regions.
• Drive a culture of effective cost management and resource optimisation.
• Lead change management in an integrated manner, lead transformation projects and deal with issues to improve organisational agility and performance.
• Foster strategic business partner relationships with stakeholders to further the Group’s business objectives

2. Branding, Marketing and Products Development

• Oversee the organising of marketing and promotion events and activities, education and collaboration with Key Opinion Leaders and suppliers.
• Formulate demand creation strategies and new product service offerings, sharpen sales channel utilisation and lead new business initiatives to improve revenue streams and meet market demands
• Continually engage customers and users to understand their evolving needs and introduce new products and solutions to meet their needs.
• Lead the scanning and assessment of industry developments, competition landscape customers’ evolving needs, government initiatives and regulatory changes to identify and seek business opportunities.
• Conceptualise and decide on branding matters, marketing positioning and communications, as well as review and approve marketing materials/collaterals
• Support and facilitate the country directors and business unit managers to formulate and execute sales plans and activities
• Continually review the portfolio of solutions and products and decide on initiatives to boost sales, maintain profitability or enhance customer stickiness
• Identify, source and introduce new solutions and products that are of interest and value to customers.
• Lead the launch plans, training & competency assessment to support the roll out of new products

3. Process Efficiency and Adoption of Technology

• Provide oversight and direct the improvement of business processes and work procedures to raise productivity and efficiency
• Direct and oversee implementation of customer relationships management and process improvement projects, jointly with the local Offices
• Critically oversee cost management ensuring that resources are optimally utilised, wastages are minimised, and inventory is moving and at optimal level.
• Drive the identification and implementation of new technologies to enhance business

REQUIREMENTS

• Degree in Business Management or Healthcare related discipline
• Minimum 10 years of relevant working experience in commercial / clinical role with at least 3 years in a manager role
• Familiarity with the medical devices
• Leadership and managerial skills and experience

If you are keen to develop a career and make a mark in the medical sector within a dynamic and fast-scaling organization, and also to make a difference in the medical industry, we invite you to apply online with a comprehensive resume.

We regret to inform that only shortlisted candidates will be contacted

This role offers an exciting opportunity to drive growth within a dynamic subscription business. As Assistant Manager, Lifecycle Marketing, you will lead the development and execution of impactful lifecycle marketing campaigns that focus on subscriber acquisition, engagement, retention, and revenue growth. We’re looking for a motivated professional with experience in lifecycle marketing, passionate about enhancing customer experiences and fostering sustainable business growth.

Responsibilities

• Develop and implement comprehensive lifecycle marketing strategies focusing on acquisition, engagement, retention, and reactivation to maximize subscriber value.

• Utilize data-driven insights and conduct A/B testing to improve campaign performance, identify enhancement opportunities, and make strategic adjustments to foster growth.

• Proactively identify and implement initiatives that enhance the customer journey, contributing to business growth through innovative marketing strategies.

• Foster strong communication and collaboration with product, sales, customer success, and other departments to ensure a unified approach to customer lifecycle management.

• Stay informed on the latest industry trends and best practices, bringing innovative ideas to the team to drive effective lifecycle marketing.

Requirements

• Strong ability to leverage customer data and analytics to make data-informed decisions, optimize campaigns, and drive growth through A/B testing and other techniques.

• Understanding of customer journey mapping, with an ability to identify improvement areas and create engaging experiences.

• A growth mindset with enthusiasm for continuous improvement and a proactive approach to identifying impactful marketing initiatives.

• Excellent communication skills and a collaborative spirit, with the ability to work well in a team environment and build rapport across various organizational levels.

• Familiarity with social media platforms, Google Analytics, or other analytical tools is beneficial.

• Bachelor’s degree or Diploma in Marketing, Business, or a related field. 3-5 years of relevant experience in the media industry is advantageous.

• Ability to support Chinese content and clients, with fluency in Chinese required.

• Strong organizational capabilities and the ability to work independently with a proactive problem-solving mindset.

Role Profile

This role is accountable for ensuring that everyone on the team knows and executes his or her role, feels empowered and supported in the role, knows the roles of the other team members and acts upon the belief that those roles will be performed.

Key Responsibilities:

• Plan, manage and implement the maintenance operations effectively to ensure PM schedules and CM are carried out within the maintenance budget and Service Level Agreement
• Plan for improvement in the reliability, maintainability and availability of the system
• Ensure the productions system are maintained and conforms to the contract, code of practices and technical requirements
• Prepare and submit monthly maintenance report
• Attend maintenance meetings with customer periodically to constantly upkeep quality standard as per company QMS
• Upkeep obsolescence management on the maintenance for system and ensure proper change request and upkeep proper documentation changes
• Obtain quotations for materials, equipment and contractors required for maintenance operations and raise PO
• Manage and coach a team of technical support engineers and technicians and ensure that the team is adequately trained to perform the tasks given
• Manage the sub-contractors required for the maintenance operation to ensure that works are done in a professional manner
• Prepare training materials and conduct yearly re-training for customers
• Establish procedures for work at site and ensure all safety measures and proper housekeeping rules are observed at work sites. Inculcate the “safety first” attitude in all workers.
• Carry out plan to consolidate/centralise maintenance staff movement and staff competency to increase efficiency in order to improve profitability.
• Implement and update company records e.g. training matrices, performance reviews, risk assessments
• Communicate KPIs from the strategic annual plan so that each staff is aware
• Perform root cause analysis and resolve problems
• Conduct risk assessments of processes and tasks in the department

Competence (Knowledge, Skills and Abilities):

• Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
• Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
• Skills in relating to and servicing the end-users with a win-win mind set
• Skills in people management and employee development
• Good understanding of the software and hardware environment for ICT platform and CCTV/network sensors system
• Sound knowledge and experience in IT, IP networking and network security solution/product
• Preferably with a Professional Certificate in Project Management

Requirements:

• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Class 3 License is an advantage

Education & Experience:

• Degree in Electronics & Computer Engineering or related discipline
• At least 7 years of experience in a similar capacity
• Preference for candidate with security and surveillance experience

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

We are looking to expand our logistic company to other sector. Your role will be responsible for winning new business by penetrating new clients. This role will be expected to set demanding personal goals, work as hard as necessary to get things done, take challenges head on, and remain resilient in the face of difficulties. We are looking for candidate with 2 to 4 years of experiences in business/logistic field.

Responsibilities:

• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Develop SOP’s for strategic accounts in association with Site Manager, Operations Manager, IT Manager and associates internal colleagues where applicable, to detail all processes, rate structure, capturing of customer identified KPI’s.
• Attend targeted networking events.
• Identify current state, desired future state, pains & desired gains of prospects.
• Partner with Account Manager & Carrier Sales to build ideal solution & pricing for the prospect.
• Partner with Leadership, Account Manager & Carrier Sales to identify new opportunities to upsell, cross-sell product & service offerings.
• Build and maintain strong relationships with existing clients and stakeholders. Candidate with outgoing personality is a plus.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.

· Responsible for managing and directing specific projects and programs throughout Flextronics

· Initiates, monitors and directs projects and programs from inception through delivery.

· Develops and ensures adherence to project and program budgets.

· Organizes project-related activities and communications among departments, customers, vendors and the community.

· Participates with other managers in establishing strategic organizational plans and objectives.

· Directs the activities of program team members and is responsible for planning, budgeting, and maintaining costs for a broad functional area.

· Interacts regularly with executives and customers

· Drives strategies to deliver customer requirements and recommend Flextronics capabilities in manufacturing and engineering services.

· Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

· Site representative to support Flex Global Cost Model Process lead by Quotation Manager for existing and new customer quote.

· Coordinate within site team and management to inputs, review and buyoff FGCM roll out by Quotation Manager.

· Be responsible for maintaining specific and program’s quotations. This include any ECO changes, monthly/quarter component price changes, rework, repair, etc

· Ensure Contract and service agreement requirements are adhered to by both Flex and the Customer

· Ensure that operations and the customer work within the bounds of the contract or service agreement.

· Manage the process to set and reset Customer Expectations ensuring there is clear alignment between the internal operations group and the customer.

· Work to ensure ‘ease of doing businesses between Flex and our customers

· Responsible for management of customer satisfaction, the Viewpoint Relationship survey collection and related reviews and corrective actions.

· Reviews high-level program reports and presentations for management, customers and others.

· Coordinates program activities with activities of government regulatory or other governmental agencies.

· Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results.

· Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs.

Participate and adhere to Corporate Social and Environmental ·Responsibility (CSER) policy, programs and procedures.

Requirement

Degree in any discipline

Minimum 5 years experience in Program Management function

Position Overview:

Join us as an ecommerce Operations Manager and oversee our company’s ecommerce operations, ensuring a seamless and positive customer experience. That involves streamlining processes, optimizing order fulfilment, and enhancing the customer journey in the ever-evolving world of online retail. If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!

eCommerce Operations Manager is responsible for overseeing and managing all the company's eCommerce business operations. We are looking for right candidate to use his/her knowledge and understanding of the ecommerce landscape to identify improvements areas, develop growth strategies and manage the daily operations that drive online sales.

Be at the forefront of managing our ecommerce operations!

In this role, you will:

• Develop and execute strategies to improve customer experience throughout the eCommerce journey.

• Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.

• Implement efficient processes and procedures to ensure timely and accurate order fulfillment.

• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.

• Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.

• Stay updated with industry trends, technologies, and best practices in eCommerce operations, implementing relevant strategies to increase revenue and profitability.

• Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.

• Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.

• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with customer service team.

• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.

Essential skills and qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Minimum of 5 years of experience in eCommerce or operations management.

• Strong knowledge of eCommerce platforms, technologies, and industry best practices.

• Excellent organizational and communication skills.

• Proven experience in developing and implementing plans to improve the customer experience.

• Ability to work collaboratively and effectively with cross-functional teams.

• Proficiency in customer data analysis and business intelligence tools.

• Proficient in Mandarin and English to communicate with our headquarters in China.

The character we’re looking for:

• Analytical and problem-solving mindset, with the ability to make data-driven decisions.

• Adaptable and flexible, navigating and thriving in a dynamic eCommerce landscape.

• Results-oriented, with a focus on achieving and exceeding targets.

• Excellent interpersonal and communication skills to effectively collaborate with stakeholders at all levels.

• Self-motivated and organized, with strong attention to detail and the ability to prioritize tasks effectively.

• Strong leadership and decision-making skills to drive successful eCommerce operations.