Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Able to work on weekend and public holidays.

Job Description & Requirements

• Accountable for the overall implementation and completion of projects within projected time, cost and quality
• Lead and collaborate with all relevant stakeholders to determine the specifications of the project, planning and execution of day-to-day operations on site
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities, and ensure that the sites comply with all regulations, e.g.: MOM, NEA, HDB etc.
• Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• Supervise the work of the project team and provide the necessary guidance, or resolve issues and conflicts swiftly
• Evaluate progress and prepare detailed reports for the management in a timely manner
• Ensure adherence to all health and safety standards and report issues
• Leading team of site coordinators, safety personnel and supervisors/workman for daily work progresses
• Management of site coordinators for all official submissions and relevant discussion for work progress with consultants and authorities
• Able to work on all site required documents such as method statements, programmes and other relevant submissions

The Must-haves:

• Bachelor's Degree in Engineering.
• Proficient knowledge in building and construction works with detailed knowledge for building processes
• Proficient in Microsoft Projects/Primavera P6 or other relevant construction software
• Min 3-5 years experience in construction project management
• Good teamwork and communication skills
• Good planning and time management skills
• A dynamic, positive and forward-thinking personality with theability to work under time pressure and remain calm in a fast-paced environment

We are looking for a Merchant Acquisition Manager (Retail Manager). The Retail business is one of the important channels for DHL to increase revenue (cash) and retail presence in Singapore. The Retail Manager is responsible for developing and implementing our Retail & Access Strategy and to build a strong and profitable network of DHL Express Retail footprint.

Your Tasks

· Formulate strategy on selling DHL products and services to walk-in customer at DHL Express Service Centres.

· Expand resellers footprint and establish trusting and mutually beneficial relationships to tap on the resellers’ network and location to provide DHL products and services to end consumers.

· Review the monthly performance for analysis and conduct service training arrangement.

· Liaison with vendors for the purpose of developing & implementing a strong brand presence (in consultation with marketing) at all retail locations, at the same time, ensuring adherence to company policies & procedures.

· Continuously improve, refresh and revitalize products and services to meet changing customer needs.

· Work with internal and external stakeholders to drive innovation and tools to meet Retail customers demands.

· Lead marketing strategy on DHL products and services to increase new customer acquisition and repeat shipping.

· Management of DHL Resellers partnership in terms of contractual terms, billing and payable commission.

· Provide training to Retail outlet officers on cash/freight collection from walk-in customers.

· Motivate team members to achieve the sales targets that are set monthly. Team manager of Retail Sales team which includes Retail Program Executive, Retail Outlet Officers, Retail Sales Desk Executive.

· Develop IKOs/KPIs with team members and monitor individual performance.

· Conduct monthly review sessions and yearly performance appraisal with all team members in order to monitor and appraise on productivity and achievement.

· Perform Coaching and follow up sessions with all members of the Retail team to monitor development of skills and to identify further areas for training and development.

· Manage the allocation of appropriate resources for team members to achieve Global, Regional and Country objectives and targets.

· Identify training needs and opportunities to develop a highly skilled functional department.

What You Bring

· Minimum of 5 years’ experience in sales management or business/retail development, preferably in consumer/service/retail sector.

· Strong business development and sales skills.

· Good organization, planning and operation capabilities.

· Dynamic and self-driven individual.

· Strong analytical skills.

· Strong display of leadership and team management experience.

Preferably with Degree in Business Management/Administration, Supply Chain and Engineering.

Responsibilities:

• Report directly to Project Director on budgeting, schedules, materials, resources related to the project
• Must be able to execute project independently from start to end (with minimal supervision)
• Maintain adequate project documentation and ensure that all tender submissions comply with project specifications
• Manage the day-to-day site operations
• Work with suppliers, vendors, main and sub-contractors as well as other external vendors necessary to ensure that deadlines are met
• Liaise with clients and manage expectations
• Ensure resources and manpower are sufficient
• Develop and maintaining excellent client relationships
• Other duties as assigned

Requirements:

• Degree, Diploma in Mechanical & Electrical Engineering or equivalent
• Specialist Diploma in Construction Productivity (SDCP) is preferred
• Minimum 5 years of relevant work experience as Project manager in commercial, residential and governmental projects
• Ability to work independently and well under pressure to meet crucial deadlines
• Highly organized with effective time management skills
• Ability to manage multiple projects simultaneously while paying attention to details
• Good interpersonal skills, motivated and team player who can work across teams
• Strong communication and negotiation skills
• Willingness to work overtime or weekend when required
• Speaks English and Mandarin
• Proficient in Microsoft Office suite
• Class 3/3A driving license will be an added advantage

How to apply:

1. Interested candidates are welcomed to email a comprehensive resume, stating current and expected salary and date of availability to: [email protected]
2. Remuneration and appointment will commensurate with qualifications and experience
3. We regret that only shortlisted candidates will be notified

• MNC Company
• Basic $2500 - $3200 + Allowance + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 8.30am to 5.15pm
• Jurong Island. Company Transport provided
• Training provided for those without/lesser experience

Job Responsibilities:

• To perform routine analysis of polymer testing & wet chemistry analysis
• To ensure that tests assigned are performed in a timely manner in accordance with validated test protocols and procedures
• To perform instruments’ calibrations, maintenance, and troubleshooting
• To perform housekeeping and maintain the cleanliness in the laboratory
• To perform inventory check & improvement idea in the lab
• To assist superiors with non – routine study samples and any other tasks assigned

Requirements:

• Diploma in Chemical Process Technology / Chemical Engineering
• Willing to work overtime when required

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Key Responsibilities

• Oversee all restaurant operations, including staff management, customer service, and food quality.
• Recruit, train, and supervise staff to maintain high performance and teamwork.
• Ensure a welcoming and enjoyable experience for all guests by resolving complaints and maintaining high service standards.
• Monitor inventory, order supplies, and manage vendor relationships.
• Maintain cleanliness, safety, and compliance with health regulations.
• Develop and execute strategies to achieve revenue and profitability targets.
• Collaborate with marketing to promote events, specials, and seasonal menus.

Requirements

• Proven experience as a Restaurant Manager or in a similar role.
• Strong leadership and organizational skills.
• Excellent customer service and problem-solving abilities.
• Familiarity with restaurant management software is a plus.
• Ability to work in a fast-paced environment and flexible hours, including weekends.
• Passion for the food and beverage industry and a commitment to quality.

Hansing Recruitment Pte Ltd 23C1646

Jackie Hu R1102064

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Responsible for overseeing the efficient running and profitability of restaurants and managing their staff

Restaurant Management

· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

· Liaise with customers, employees, suppliers, licensing authorise etc

· Make improvements to the running of the business

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

Sales

· Push for sales and promotion

Cost Management

· Oversee stock level and order supplies

People Management

· Interview, recruit and supervise staff

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Customer Service

· Handle customer enquiries and complaints

· Ensure customers' satisfaction

· Motivate and train staff

Administration and Reporting

· Prepare and present staff/ sales reports

· Handle administration and paperwork

Perform other reasonable job duties as requested by Supervisors

Maintain an organized and up-to-date Customer Database, including essential contact information and other relevant details.

Assist the Director in maintaining a high standard of customer care, addressing concerns promptly, and adapting to changes in customer needs or circumstances.

Contribute to the company's market intelligence efforts by gathering information on customers, competitors, and industry trends, helping to inform strategic decisions and business development initiatives.

Requirements:

Diploma/Degree in Marketing or equivalent

Must posses 1 year of chemical sales experience.

Excellent communication, interpersonal and PR skills

Excellent sales track records

Team oriented and dynamic

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

Responsibilities:

• To lead and direct the Human Resources (HR) department.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations and workplace safety.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company development needs;
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel, and promote their implementation;
• Planning employee’s benefit plans to design and implement;
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of the payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters and all other payroll-related matters.
• Perform any ad hoc duties as assigned by the Management whenever required.

Requirements:

• At least 5 years Food & Beverage HR management experience
• Bachelor’s Degree in Human Resource Management / Business
• Well-versed with the local Employment Act and other related employment guidelines/regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

Responsibilities:

• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations and workplace safety.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company development needs;
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel, and promote their implementation;
• Planning employee’s benefit plans to design and implement;
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of the payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters and all other payroll-related matters. Perform any ad hoc duties as assigned by the Management whenever required.

Requirements:

• Bachelor’s Degree in Human Resource Management / Business or related discipline with at least 5 years of relevant HR experience, prefertable in the F&B industry
• Well-versed with the local Employment Act and other related employment guidelines/ regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

The Technical Manager is responsible for all technical operational activities, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects

Job Description

• Lead a team of workers and sub-contractors to perform structural work on site.
• In-depth understanding of structural drawings, specifications, and requirements.
• Oversee structural works, and coordinate with clients, consultants, and sub-contractors on structural matters.
• Drawing list submissions, scheduling, structure handover, and coordination with Consultants and Construction Team
• Value engineering, review and approve C&S consultant’s drawings and in-house RC, structural steel, and architectural shop detail drawings.
• Site rectification and inspections.
• Resolving site issues with the Consultant, Construction/Structure Erection, and QA/QC team.
• Project Resource Management
• Approval and Review of Project Schedule
• Carry out work scheduling, project supervision, and documentation.
• Ensure timely completion and good quality of work.
• Ensure compliance with safety regulations and implement measures to mitigate construction project risks.
• Other ad-hoc duties and tasks as assigned.

Requirements

• Diploma in Civil / Structural Engineering and above or equivalent qualifications.
• At least 5 years of related working experience in structural site site management.
• Preferred to have at least 2 residential/ commercial projects
• Proficient knowledge of MS Office, structural design and analysis software, and AutoCAD or Microstation
• Ability to prioritize tasks well and able to work independently

Job Description

• To manage and to oversee the day-to-day construction activities of the project.
• To develop and formulate cost-effective plan for timely completion of project within the budget and to implement execution plan.
• Monitor the construction productivity, schedule, performance and investigate reasons for any unsatisfactory performance. To also provide recommendations and measures for improvement.
• Manage subcontractors’ works to ensure compliance with contract requirements and the quality of work. To monitor the quality of project delivery to ensure it meets the project requirements and regulations.
• Liaise with authorities, consultants and subcontractors for matters related to the construction of the project.
• Ensure that all workplace safety standards, rules and regulations are being complied at the construction sites and throughout the project.
• Responsible to site progress according to schedule set.
• To lead a site construction team in ensuring smooth execution of work.
• To ensure works carried out meet company’s quality standards & contractual requirements.
• To review and approve materials requisitions.
• Execute overall scheduling and specific planning work.
• Design, implement progress and schedule control systems for the project according to set requirements.
• Construction planning, and to co-ordinate with the client, sub-contractors, consultants and Authorities on all project aspects.
• Ensure safe work procedures and environmental control measures at site.

** Minimum 5 years of experience in Construction / Building / Engineering industry in Singapore.

PM Group Singapore is currently looking to hire a Project Manager to lead and support our client's CAPEX projects. The incumbent will be involved in handling projects within the Pharmaceutical/Life Sciences sectors.

Your day-to-day role would involve the following activities:

• Manage project activities within the project team ensuring project objectives and deliverables are met
• Lead required operational activities for the project in line with the global project objectives defined by the project Core Team Leader
• Ensure close working relationship with the project Core Team Leaders
• Produce and manage the project strategy ensuring agreed objectives can be met
• Monitor activity progress for the project in line with the project objectives, deliverables and timelines and report potential delays including mitigation recommendations
• Provide project reports on a regular basis for effective communication
• Provide support for the operational activities and project phase reviews
• Conduct project reviews with the project team and site management on a regular basis
• Provide support for product costing and financial assessment of the project
• Provide feedback and support for identification of training / development requirements of project team members
• Provide support for the annual budget preparation and project capital
• Monitor project expenses in line with the approved project budget
• Provide support for preparation of monthly Managerial reports
• Ensure smooth transfer of project knowledge and technology from engineering to production
• Ensures all activities, equipment and facilities comply with site cGMP, Health, Safety and Environmental policies

We would like to hear from candidates who have:

• Degree in Engineering, Construction Management or equivalent
• Minimum 12 years of experience with relevant industry experience working in a highly regulated environment such as Life Sciences
• Effective communication, presentation and documentation skills

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Scope of Services

The scope of the services include, but are not limited to:

• Support project officers in managing IT systems across planning, design, development, deployment, maintenance, and support stages, ensuring adherence to policies.
• Facilitate system onboarding to cloud platforms, manage service activations and data migration processes, and handle technical feasibility assessments of change requests.
• Oversee User Acceptance Testing (UAT), review security and compliance reports, prepare cybersecurity documentation, and manage third-party risk assessments.
• Collaborate with vendors to ensure contract compliance, report project progress to managers and stakeholders, and perform ad-hoc administrative tasks.

Experience & Qualifications

• Degree in Computer Science, Computer Engineering, Electrical or Electronic Engineering or equivalent
• 3-5 years of experience in digital project management, preferably having gone through at least one (1) full project lifecycle from initiation to closure.
• Familiar with deploying and managing cloud-hosted systems across the various Cloud Service Providers (CSPs), such as Microsoft Azure and Amazon Web Services
• Hands-on experience with system functionalities testing, GCC onboarding, data migration processes, and supporting services activations/requests.
• Experience in reviewing security hardening reports, VAPT and SCR reports.

• Skillsets :

1. Experience in Operational Technology (OT) and/or Industrial Control Systems (ICS)
2. Relevant professional certifications such as Project Management Professional (PMP), Microsoft Azure/AWS/Google Certified Solutions Architect, CompTIA Security+, SAN GIAC Security Essentials (GSEC), (ISC)2 Certified Information Systems Security Professional (CISSP)
3. Government on Commercial Cloud (GCC) experience would be an advantage

Responsibilities:

• To oversee the daily operations of QA/QC Department.
• To review and upgrade the quality control activities.
• To initiate, recommend or provide solutions throughdesignated channels.
• To liaise with authority on any relevant rulesand regulationson raw materials.
• To produce new mix design based on customer specifications.
• To implement and monitor Quality Assurance Programme.
• To maintain and improve the quality of ready-mixed concrete supply and execute appropriate corrective action.

Requirement:

• Diploma in Architectural; Civil/ Structural Engineering or Concrete Materials related.
• Preference given to those with 2-3 years' experience as a QC manager in Singapore construction industry, especially in readymix concrete. Senior QC Engineer position will be considered if the candidate is familiar with the trade.
• Dynamic, self motivated, proactive and results-oriented individuals
• Able to start within short notice period will be preferred.

Roasted delight Specialist

Need a General Manager cum chief chef

Main products - Roast duck / roast meat

Others - Wanton noodle

Duties not only as a chief chef, must also be able to perform as a restaurant general manager; duties include inventory check, plan duty chart, hygiene matters, cashiering, attend management meetings and HR matters.

Must understand costing well

Must have at least ten (10) years of similar experience

RESPONSIBILITY

• Coach internal development team, to apply Agile principles and practices to deliver business value • Evaluate and recommend agile software engineering practices to the team

• Remove impediments or guide the team to remove impediments • Build a trusting and safe environment where problems can be raised without fear of judgement, with an emphasis on problem solving. • Improve transparency, radiate information and over-communicate • Improve the velocity of the development team, at a sustainable pace for the team • Educate and support the Product Owner, especially with respect to product backlog refining, vendor management and internal stakeholder management • Adhere to the Agile Software Development Manifesto

EXPERIENCE AND SKILLS NEEDED

• Min 3 years working experience in an agile environment as a full stacked developer or technical lead

• Certified Scrum Master with at least 2 years’ experience in a Scrum Master or equivalent software delivery role

• Excellent stakeholder engagement and communication skills

• Working experience with Atlassian products will be an added advantage

• Working knowledge of Scrum, LeSSand Kanban will be an added advantage

• Working knowledge of design thinking and workshop facilitation will be an added advantage

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines

1. Construction managers must prepare and follow project budgets, manage staff, coordinate with other workers and subcontractors, and be proactive in teamwork.

2. A construction manager's day typically starts early, often with a site visit. They gather with their team, including subordinates, subcontractors, and engineers, for morning briefings. These meetings set the tone for the day, discussing project progress, safety concerns, and work schedules

3. By effectively managing planning, design, cost, scheduling, contracts, quality, safety, communication, risk, and sustainability, construction managers help deliver projects on time, within budget, and to the required quality standards.

•Reviewing and analysing sales, inventory, and other performance data to

measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

•Creating and improving standard operating procedures for service and product preparation

•Ensuring compliance with licensing laws pertaining to the service of food and beverage, public / employee safety and food safety

•Supervise the effective control of food & beverages, labour cost and budget to

ensure effective operational

•Managing manpower schedules, staff development and comply with service standards and SOP

• Working closely with the Marketing department on sales and promotions

• Work closely with R&D chefs for new product development

• Conduct investigation and perform trouble shooting to resolve quality issues

•Suggest and recommend improvements to the running of the restaurant

Responsibilities:

• Able to handle multiple job sites / projects
• Able to liaise with factory carpenters carpentry production works
• Able to communicate fluently with client’s representative, landlord and authorities
• Able to conduct proper inspection for takeover and handover job site on time
• Conducting regular site inspections to assess project progress, identify risks, and ensure compliance with safety protocols and regulatory requirements.
• Managing schedules, budgets, and resources, and coordinating with clients, stakeholders, consultants, and subcontractors
• Work closely with QS on all material ordering
• Assist the Project Director with additional Project Management responsibilities as needed.

Requirements:

• Experience in reading both ID and M&E drawings, including of ironing out discrepancies in drawings
• Experience in detailing installation works, both ID and M&E
• Experience in restaurant renovation will be an added advantage
• Candidates over 5 years project management or civil experience is an advantage.
• Be willing to work onsite and night for commercial projects.
• Good communication and coordination skills.
• Quickly learning ability.
• Good English and Chinese skill (Listening, oral, read and writing). Can communicate in speaking and writing.

RESPONSIBILITIES

• Work with stakeholders to identify & understand the requirements of software systems
  Plan and participate in product conceptualization sessions with stakeholders for eliciting requirements.
  Elicit and document business/user requirements and translate them into user-stories for development.
  Manage requirements by continuously clarifying and reviewing them via walkthroughs with stakeholders.
  Work with developers to interpret requirements leading to technical implementation.
• Analyze requirements to drive the design or review of test cases/business models/processes
• Work closely with the Product Owner on project schedule, issues, and escalation
• Collaborate with the Product Owner to manage business owners’ and project sponsor’s expectations
• Drive business process change requests on identified gaps and manage a project’s scope and acceptance.
• Provide inputs to the development team for implementation.
• Work with user experience designers (UXDs) and business users to plan for UAT, coordinate and monitor progress, and ensure acceptance of UAT.
• Ensure the completion of documentation and filings to facilitate software development.
• Continuously find means and ways to improve operations, streamline work processes, and work cooperatively with various users' departments to provide quality service.
• For smaller projects, double hat as Product Manager with the following responsibilities
  Create project status reports and other communication materials.
  Craft project proposals to secure project funding and justify resource allocations.
  Manage project scope and stakeholders’ expectations.
  Issue escalation to the right people in a timely manner.
  Maintain and continuously refine the Product Backlog.
  Maintain the Project RAID Log and follow up on action items.

EXPERIENCE AND SKILLS NEEDED

• More than 2 years of business analyst experience in software development projects
• Experience with web-based and business process software systems implementation
• Good written and verbal communication, including minute taking and technical writing skills
• Possess business case and user-stories development skills
• Ability to work effectively and independently under pressure, meet deadlines, multitask, and prioritize tasks effectively

ADDITIONAL SKILLS AND QUALIFICATIONS

• Experience with Agile project methodology (Scrum / Extreme Programming) and UX development environment will be an added advantage
• Experience with focus group and workshop facilitation will be an added advantage
• Experience with Confluence, JIRA, and Balsamiq will be an added advantage
• Experience with BPM modeling techniques and methods will be an added advantage
• Certified Scrum Master or Certified Product Owner and/or Certified Business Analysis Professional will be an added advantaage
• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related discipline