COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Develop and implement programs to maintain buildings, equipment, and grounds inclusive of appropriate preventive maintenance schedules and procedures efficiently in an optimum condition as a Building Manager.
• Perform and take responsibility in liaising with all maintenance vendors/FMS Trade Specialists to ensure understanding of operational procedures, to provide optimal functioning of the systems under his/her care.
• Plan and implement good practice procedures to achieve energy efficiency.
• Assist to review and establish an energy management plan to achieve the SMUs target energy-saving benchmarks.
• Conducts reviews with all maintenance vendors/FMS Trade Specialists on current workflow processes and performances with a view to further improving processes and systems.
• Work with respective all maintenance vendors/FMS Trade Specialists to formulate operational and maintenance requirements for the range of building services/systems contracts when need arises.
• Coordinate between management and project staff on the taking over and commissioning acceptance of building/M&E/Fire & Security systems enhancement works.
• Work with FMS project team to develop strategic plan on Smart building integration on systems.
• Drive innovation, efficiency, sustainability, and productivity efforts as well as technology adoption to enhance facilities operations and service delivery.
• Be the key member of Smart and Digital Transformation projects undertaken by FMS.
• Manage Capex, Additions & Alterations and improvement projects including budgeting, cost control, procurement, execution and ensuring quality delivery.
• Provide technical assistance to Campus Development colleagues and staff in defining and evaluating facilities/engineering requirements.
• Propose and develop plan to systematically take over the commissioned building systems in accordance with relevant regulatory guidelines/tests/checklists and schedules.
• Prepare tender documents and technical specifications for various facilities, building and engineering services.

• Relevant degree in Engineering/Facilities Management/Electrical Engineering/Mechanical Engineering/Building Services or equivalent.
• Demonstrated experience in managing Facilities and Building services and systems and strong with hands-on.
• Those who have experience in managing air-conditioning and mechanical systems, building management/automation systems and Smart FM will have an added advantage.
• Familiar with Singapore Codes and Practices, contract administration and procurement procedures.
• Proficiency in engineering tools such as AutoCAD and able to read engineering and technical drawings.
• Able to anticipate customer needs, change goals and direction quickly and multitask.
• Ability to maintain a budget on maintenance and projects.
• Proven comfort and experience to interact effectively with customers and associates, both inside and outside of the organization.
• Proficiency with general office PC applications (i.e., word processing, spreadsheets).
• Demonstrated sound coordinating, personal interface skills and communication skills.
• Good analytical and organisational skills with strong leadership skills, structured with strong work ethics.
• Resourceful, good team player, result driven and able to work independently in a fast-paced environment.
• Comfortable with ambiguity, enjoy challenges and problem solving.
• Have a keen and natural affinity for technology and innovation.
• Has an obvious safety mindset and displays good WSH behavior.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description

The role supports admin and operations within Customer Group. We need to ensure that processes, payments SOPs dont fall behind, we assist with communication to listeners, winners, media and other industry professionals.

Scope

Covering admin support work for Audio, Commissioning & Audience & Partnership teams

Responsibilities

Scheduling & Calendaring

• Manage meetings i.e. booking of rooms, checking of schedules, updating agendas for Head of Content Commissioning and Commercial Engagement (CCCE) and teams calendars. Cover duties for Customer Group department teams meetings.

Ops Support (Audio Oli 963)

• Prize Management, Work Rule Schedule, PersolKelly Timesheets, Station mailbox, and admin support for key events e.g. Mothers Day, Kids Workshop etc. (comms with listeners, registration, F&B, payments, coordination work for station)

Purchase Requisition, Purchase Order & Goods Receipt

• Raise PR/PO/GR for CG vendors/suppliers as necessary especially for Oli 963, Vasantham and CCCE teams.

Travel booking/logistics

• To assist with business or conference travel bookings flights, hotels, transfers for Head of CCCE and other Heads as necessary.

Tent-pole CG Events

• Managing e-invites, RSVPs, registrations for events.

Pitching

• Managing invites to Production Houses, registration of Production Houses, booking of rooms, chaperone duties for Production Houses on session days.

On-boarding of Customer Group department new hires/interns/freelancers

• Process and prepare for new joiners or interns on boarding. Liaise with HR, IT for laptop and Security for pass and iProfile location access request when required.

Hiring of part-time staff & Finance

• Managed PersolKelly part-time staff hiring/rehiring, timesheets and expenses claims submission + Finance talent form payments

Qualifications

• Minimum 3 to 5 years of working experience
• A Levels/ITE/Poly Diploma
• Knowledge of SAP, Procurement systems

Plan and monitor team members to ensure smooth execution of project.

Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.

Competent in reading and understanding drawings on road, trenching and pipe jacking .

Ensure work are able to complete and comply with the technical and contractual requirements.

EA Licence No. 16C7962

Junior Assistant Manager Responsibilities:-

• Provide support to Managers on day-to-day operations within the budgeted guidelines and to the highest standard.
• Preserve excellent levels of internal and external customer service.
• To prepare and maintain SOP for front of house operations.
• Up to date with Food & Beverages trends and best practices.
• Comply with health and safety regulation.
• To lead new intake and train staff on their job roles and responsibilities.
• To stand in for Host position during service and to be able to take orders, floater, cashiering and any other assistance as and when required.
• Identify customers needs and respond proactively to all of their concerns.
• Continuously make necessary improvements.

Role Description:

The General Manager for our Food and Beverage (F&B) shop is a key leadership role responsible for overseeing all aspects of the shop's operations. This individual will play a pivotal role in driving business growth, ensuring exceptional customer service, and maintaining high standards of quality and efficiency. The General Manager will lead a team of staff members, manage vendor relationships, optimize financial performance, and uphold the shop's reputation as a premier destination for food and beverage offerings.

Specific Responsibilities:

1. The trainee will supervise day-to-day operations of the shop. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor food quality and consistency.

2. The trainee will be capable of recruiting, training, and supervising staff members. Schedule shifts and manage staffing levels to meet business needs. Conduct performance evaluations and provide feedback. Handle employee relations and address any issues or conflicts.

3. The trainee will be able to foster a customer-centric environment. Resolve customer complaints or issues promptly and effectively. Train staff in excellent customer service practices.

4. The trainee will develop and manage the budget for the Banh Mi shop. Monitor and analyze financial performance. Implement cost-control measures to maximize profitability.

5. The trainee will develop and execute marketing strategies to attract customers. Collaborate with the marketing team to create promotional campaigns. Monitor market trends and adjust strategies accordingly.

6. The trainee will be able to ensure the consistency and quality of food and service. Implement and maintain food safety standards. Conduct regular inspections and audits. Trainee will work with chefs to create and update the shop's menu. Set prices based on cost analysis, competition, and market trends.

7. The trainee will learn to establish and maintain relationships with suppliers and vendors. Negotiate contracts and terms for the purchase of supplies. Trainee will prepare regular financial reports for the owners or upper management. Analyze financial data to make informed business decisions.

8. The trainee will provide ongoing training for staff to enhance their skills. Stay updated on industry trends and share knowledge with the team. Implement and manage point-of-sale (POS) systems. Utilize technology for inventory management and other operational needs. 9. The trainee will participate in local events to enhance community engagement. Build relationships with the local community to promote the shop. Ensure compliance with local regulations. Stay informed about changes in regulations that may impact the business.

Competencies:

1. Operations Management

2. Staff Management

3. Customer Service

4. Financial Management

5. Marketing and Promotion

6. Quality Control, Menu Development and Pricing

7. Vendor Relations and Financial Reporting

8. Training and Development, Technology Management

9. Community Engagement and Adherence to Regulations

Duration of Attachment: 6 months

Position Summary

We are seeking a strategic and proactive Global Product Manager to play a critical role in our product development efforts. The ideal candidate will lead the product definition for standard product roadmaps and overseeing their execution, and ensuring the alignment and successful execution of these strategies across all regions. This role is pivotal in developing our product and offers catalogs, participating in and organizing trade shows, supporting customer meetings, and equipping the sales team with effective materials and value propositions. A very good command of English is required to manage internal and external communications.

Key Responsibilities

- Overall ownership and responsibility for the PRD documentation (write documentation, oversee completion, collect business and technical needs, local and regional use cases, and so on).

- Prepare the documentation needed to validate the PRD with C-level and regional management before submitting to R&D for execution.

- Define and maintain standard product roadmaps, ensuring alignment with business objectives and market needs, while coordinating cross-functional teams to ensure successful implementation.

- Develop and maintain comprehensive product and offers catalogs tailored to different regions.

- Organize and participate in trade shows, maximizing company visibility and product knowledge.

- Provide support during customer meetings, delivering product insights and benefits with purpose.

- Equip the sales team with compelling marketing materials, content, and clearly articulated value propositions to enhance sales pitches.

- Plan and manage product launches, coordinating with marketing, sales, and product development teams.

- Analyze market data to guide strategy and assess the impact of marketing initiatives.

Requirements

- Degree in Engineering (ideally Payments, Telecom, or associated fields).

- At least 5 years of hardware product management experience (from PRD to EoL)

- Complementary experience in Product Marketing is a plus.

- Demonstrated success in defining and launching excellent products.

- Strong project management abilities with a knack for driving execution and strategy alignment.

- Experience in organizing trade shows and supporting direct customer interactions.

- Proficient in content creation for sales support and marketing materials.

- Exceptional communication and presentation skills.

- Analytical mindset with the ability to translate complex data into actionable strategies.

Marketing Manager Job Description

Marketing & Social Media Manager is the key person in charge of executing the company’s marketing campaigns. He/she is involved throughout the campaign ideation, planning, implementation, measurement, and optimization process. It is therefore essential that he/she has hands-on experience using various marketing platforms.

Works closely with the internal marketing team and/or digital agencies to achieve specific company objectives set by the Director such as; increasing digital sales, lead generation, brand engagement, and conversions.

The Digital Marketing Executive reports to the Director.

Roles and Responsibilities

· Assist the team in the development of the overall marketing strategy

· Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)

· Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software

· Manage the creation of relevant and engaging digital content for publishing onto various digital platforms

· Manage social media marketing campaigns

· Manage digital advertising campaigns (SEM, Display, Social, Programmatic)

· Manage SEO campaigns

· Set up conversion, pixel, and event tracking on the website and across various digital platforms

· Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions

· Analyze digital marketing analytics reports and share insights with the team to develop optimization plans

· Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team

Job Requirements

Candidates that possess at least a diploma or professional certification in either Marketing, Digital Marketing, Public Relations or Mass Communication from an accredited institution.

Candidates with experience in coding, website development, paid advertising and blog writing skills. Having a portfolio and a proven track record of successfully executed digital marketing campaigns greatly increases the probability of being hired. Requires 1 – 3 years of experience.

JOB MISSION

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by our regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

Remuneration:

• Salary: $5,500 (Senior Executive), $6,500 (Assistant Manager)

• AWS 1 month
• Variable Bonus (3 Month)
• Healthcare Benefit

Responsibilities

Clinical Board:

• Provide secretariat support for Clinical Board meetings.
• Compile papers and presentations for circulation to members.
• Attend meetings and record minutes.
• Submit minutes for review, amendment, and approval.
• Maintain a register of outstanding matters and engage stakeholders to ensure actions are taken.
• Research and draft strategic papers and presentations for the Clinical Board.

Strategic Committees:

• Provide secretariat support to strategic committees, including the Clinical Governance Committee, Clinical Services Development Committee, and Clinical Manpower Planning Committee.
• Lead the preparation of discussion papers and presentations.
• Provide administrative support, including managing appointments, scheduling meetings, and setting agendas.

Clinical Board Committees and Workgroups:

• Lead administrative support for committees and workgroups.
• Prepare discussion papers and presentations.
• Review and standardize administrative and clinical governance policies to ensure consistency in patient-centered and evidence-based care.

Project Management:

• Assist with special projects as directed by the Chair or Assistant Director.
• Develop and implement plans to meet project requirements.

Job Requirements:

• Bachelor’s Degree in any field
• Minimum 8 years of relevant experience, preferably in healthcare.
• Excellent interpersonal, organizational, and analytical skills.
• Strong project management skills.
• Excellent writing and presentation skills.
• Ability to maintain a big-picture perspective while understanding institutional constraints and challenges.
• Ability to supervise and motivate people.
• Self-motivated, creative, and passionate about contributing to the regional healthcare system.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

About Us

Chinese Swimming Club is recognised as a premier city and country club offering a total range of excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

What you will be doing

• Responsible for the daily management of the Club’s F&B outlets including its banquet sales and operations. Managing F&B outlets managers/executives;
• Assist the Head of the Department to ensure optimal and efficient manpower deployment to meet the daily needs of the Club’s day-to-day F&B operations;
• Assist the Head of Department with the annual department budget and manpower forecast;
• Work with outlets in charge to achieve the department’s key performance indicators as set by the Head of Department;
• Ensure optimal stocks for daily operations and manage operational wastages to curb or reduce operating costs;
• Ensure timely requisition of required materials and supplies and that goods delivered are in good order;
• Follow up and supervise the workflow of tasks necessary for recurring outlet promotions, banquet bookings and Club F&B events;
• Supervise, manage and oversee all aspects of banquet setup and ensure that the expectations of members are consistently met or exceeded;
• Coordinate with all relevant departments on the physical and logistical requirements for outlet promotions and F&B activities including those required for banquet bookings;
• Coordinate with the Executive Chef on the timing and delivery of food for all F&B activities;
• Liaise with internal and external parties on the availability of facilities, products and services to ensure the smooth running of F&B activities and operations;
• Attend to members’ feedback and collate feedback received for review and continuous improvement;
• Attend and participate in meetings required by the Head of Department and/or Management;
• Provide and schedule on-the-job staff training for new hires or existing staff when necessary;
• Evaluate the performance of direct reporting staff, provide employee coaching and counselling when necessary and take corrective measures as appropriate;
• Any other duties as and when assigned by the Head of Department or the Management.

What we are looking for

• Preferably specializing in Food/Beverage/Restaurant Service, operational support and client management or equivalent;
• Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organisation;
• Strong experience in involving team management, project management, ownership of budget and cost structure financial management, and operations workflow;
• Candidate must possess at least a Diploma, Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent;
• At least 3 years of working experience in the related field is required for this position;
• Excellent interpersonal and communications skills, able to liaise with all employees;
• Ability to clearly articulate messages to a variety of stakeholders.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a professional General Manager to oversee the restaurant operations. The incumbent is expected to direct and lead the team to achieve the hotel’s strategic goals in expanding business opportunities, customer satisfaction and staff engagement. Responsible for developing annual and medium term strategies and plans to achieve profitability.

To excel in this role, you must be approachable and detail-oriented with proven hospitality or management work experience.

Responsibilities :

• Lead, motivate and provide effective leadership to the management team to ensure all functions are operating effectively
• Responsible for the restaurants profit & loss to ensure that KPIs are achieved
• Drives guest satisfaction and maintains high service standards through consistent reviews of patrons feedback; effective communication as well as institutionalizes a culture of accountability and continuous improvement to mitigate shortfalls, so as to improve overall customer journey and experience
• Ensure compliance with relevant regulations/ legislations and the restaurant’s standards
• Ah hoc duties / projects as assigned

Requirements :

• You should possess a Bachelor’s degree in hospitality, business administration or a relevant field
• Have at least 10 years of relevant experience in the General Management of an established group chain
• Team-oriented approach with a mindset of open communications
• Outstanding interpersonal and leadership abilities
• Translation of documents from English to Japanese or vice visa.
• Liaise with Japanese speaking stakeholders in Japan and Director.

Interested applicants are invited to email your resume and expected salary via this platform.

We regret that only shortlisted candidates will be notified.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long- lasting customer relationships by partnering with them and understanding their needs Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the management team

Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

Perform any other duties assigned by the director.

Sales Manager Requirements and skills

BS/MS degree in busines

administration or a related field Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

Committed to continuous education through workshops, seminars and conferences
Demonstrated ability to communicate, present and influence credibly and e!ectively at all levels of the organization

Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise

Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing. The ability to understand and follow company policies and procedures. The ability to work under pressure. Availability to work within opening hours (e.g. evenings, holidays, weekends)

We are looking for an efficient and committed Manager to join our o!ce. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the sta", provide them necessary o!cial documents and keep a record of the appointments within the o!ce. You will be also arranging monthly repairs and renovations.

You will also be organizing o!ce operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

Work with Human Resources sta" to recruit, interview, select, hire, and employ an appropriate number of employees.

Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

Health and safety of the workforce. Carrying out and attaining the mission and the goals of the business unit managed.

Development of a superior workforce. Development of the department. Development of an employee- oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

Personal ongoing self-development and personal growth as an employee. Coach, mentor, and develop sta", including overseeing new employee on boarding and providing career

development planning and opportunities.
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Provide e"ective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time o", telecommuting, cover forabsenteeism, and overtime scheduling.

Maintain transparent communication.

Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

Plan and implement systems that perform the work and fulfill the mission and the goals of the department e!ciently and e"ectively. Plan and allocate resources to e"ectively sta" and accomplish the work to meet departmental productivity and quality goals.

Plan, evaluate, and improve the e!ciency of business processes and procedures to enhance speed, quality, e!ciency, and output.
Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.Perform other duties and responsibilities, as assigned.

Manager Job Requirements

Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation, and mission of the specific department.

Better than average written and spoken communication skills. Outstanding interpersonal relationship building and employee coaching and development skills. Management experience in a team- oriented workplace preferred. Demonstrated ability to lead and develop a department and department sta" members. Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices. Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction. Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

Evidence of the ability to practice a high level of confidentiality.
Excellent organizational management skills.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

• Negotiate, manage, coordinate, and support Logistics sourcing activities for all modes of Freight (Air, Ocean, Trucking & Parcel) including warehousing and brokerage preparing RFx, managing the process and analyzing competitive bids using eSourcing tool.
• Analyze spend data, internal requirements, and external supply markets to develop strategic sourcing strategies and plans aligned with the business goals.
• Prepare, redline and negotiate commercial contracts - services agreements, licenses, statements of work and amendments in conjunciton with legal team
• Develop strong collaborative relationships with internal clients to strategically manage spend and the supply base for assigned categories.
• Develop strong partnerships with Logistics operations, accounts payable, and legal teams.
• Manage, co-ordinate and support special/critical projects such as ad hoc and spot rate approval process and others as needed.
• The commodity manager will need to provide excellent strategic sourcing support to the reporting manager and business partners to ensure a competitive advantage for Western Digital.
• Will drive improvements in key metrics such as cost, quality and transit time.
• The CM will drive process-improvements, assist with projects and provide feedback to management on market conditions, supplier relationships, and quality and customer service issues.
• Ensure timely and cost effective acquisition of products, services and equipment while driving contract compliance.
• Completing day-to-day activities that include specification clarification, source/supplier identification, proposal analysis, review & clarification, contract knowledge, supplier performance management, supplier/customer conflict resolution.
• Provide feedback to management on market conditions, vendor relationships, supply and equipment standardization, quality issues.
• Assist with projects and perform other related duties that may become necessary as directed by management.
• Manage Supplier relationship management including -

• Supplier solicitation, selection and qualification process
• Quarterly/bi-annual business reviews and scorecards

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Job Description & Requirements

• Formulating, organizing and monitoring inter-connected projects
• Deciding on suitable strategies and objectives
• Coordinating cross-project activities
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assess program performance and aim to maximize ROI
• Resolve projects’ higher scope issues
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Devising new programs that support the organization’s objectives
• Coming up with sustainable goals for the organization
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services

EA License: 17C8713

Xin Yuan Fei Edu Hub (Coeus International Holdings) runs a one -stop educational service providing consultation and support services to international students wishing to study in Singapore We are looking for Marketing Manager to lead and provide guidance to a team of marketing & sales supports. This position will also be responsible for developing & executing various strategies to create brand awareness and communicate the center’s message to target audiences.

Responsibilities :

• Lead a team of marketing supports and providing guidance to new hires for Sales & Marketing team
• Propose and executing Enrolment Growth & Marketing campaigns and initiatives
• Develop & execution of sales and marketing plan to achieve sale goals
• Develop & execution of campaigns to develop brand awareness
• Advisory discussions with students, parents & stakeholders
• Analyze statistics, identify market trends and prepare reports for top management
• Deliver market insights & forecasts using reports

Requirements :

• Degree in Marketing or equivalent
• Min 6 years of relevant Marketing experience and in leading teams
• Prior experience in the Education Sector will be high advantageous
• Mandarin proficiency will be advantageous as there will be frequent communications with counterparts in China as well as parents.

Role – Senior Procurement Manager (Marine Industry, Singapore)

About the job

We are looking for an experienced Procurement Manager for one of our global shipping clients. The Procurement manager will oversee and optimize their procurement processes for goods and services related to their fleet operations. The successful candidate will play a crucial role in ensuring the timely and cost-effective acquisition of materials, equipment, and services necessary for the smooth operation of their vessels.

Responsibilities

• Market Analysis: Conduct thorough market research to identify potential clients, industry trends, and competitive landscapes.
• Strategic Sourcing: Formulate and execute efficient procurement strategies aimed at achieving cost-effectiveness and enhancing the reliability of the organization's supply chain
• Supplier Relationship Management: Foster and sustain strong partnerships with suppliers, engage in contract negotiations, and oversee supplier performance to guarantee adherence to quality, delivery, and cost benchmarks.
• Risk Management: Recognize and address procurement risks by implementing robust risk management strategies and contingency plans.
• Compliance: Ensure strict compliance with relevant regulations, industry standards, and company policies in all procurement operations.
• Budget Oversight: Work closely with the technical and finance teams to develop and supervise budgets, regularly monitoring and reporting on procurement activities.

Qualifications

• A strong global network & good experience in procurement and contracts within the maritime industry.
• Possess strong negotiation skills and the ability to build and maintain effective relationships with suppliers.
• Ability to present cost competence and analysis to influence management towards data-based decisions.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills. Must be a team player.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• A degree in business, Supply Chain Management, or a related field.

Interested candidates may send latest CV thru email [email protected]

Job Responsibilities

1. Consolidates signed group arrangements from the Sales Managers and act as liaison between hotel and customer/meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIPs, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract

2. Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda and requirements for all Residential and Room only groups by conducting regular Resume meeting to ensure all external departments are updated on all future groups.

3. Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up.

4. Conduct post conference review with clients including the presentation of banquet checks when applicable.

5. Coordinates with Sales, Revenue, Reservations and Catering sections to ensure that all requirements stipulated in contract are met.

6. Coordinates with clients/organizers including entertainment with the respective Sales Managers to ensure all the requirements in the contract are met.

Education and Work Experience

1. Possesses a relevant Diploma or Degree

2. Minimum 2 – 4 years’ relevant working experience in the hotel industry

3. Relevant meeting services experience in the hospitality industry

4. A mature, self-motivated, dynamic, meticulous and result oriented individual

• Assist in full range of tax services in compliance with laws and regulations
• Identifying and mitigating potential tax risks
• Managing tax provision and tax compliance process
• Ensure the Group's tax policy are complied with the updated international tax regulations
• Monitor local and international regulatory developments in transfer pricing
• Manage the relationships with local authorities and agencies

Requirements:

• Degree holder in Accounting / Professional tax qualification is highly preferred
• Minimum 3 years of relevant tax experience (Big 4 + corporate tax experience is preferred). Candidate from Big 4 are welcome to apply
• Good spoken and written skills in English and Mandarin as need to liaise with Mandarin speaking stakeholders
• Strong knowledge of tax accounting and tax compliance

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

Our client is a reputable board consultancy services company. We are currently sourcing on behalf of our client for an Events Registration Manager.

Responsibilities:

• Provide event registration consultancy, overall project registration and stakeholders’ management including event registration planning, management and execution
• Lead and guide assigned project team members to ensure smooth delivery of assigned projects/events including registration SOPs, training and documentations
• Provide event registration advice and solutions to stakeholders
• Manage the registration process to create a streamlined experience for invitees, including flights and hotel bookings
• Manage and provide timely registration reports, and Database management
• Work closely with project teams to collate, provide information, facilitate the planning and execution of the projects/events
• Responsible for successful delivery of the event, ensure smooth communication with partners, vendors and stakeholders
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Timeline management and updates
• Source, evaluate, negotiate and manage third party vendors
• Post event database cleaning, updating, event registration, attendee reports, analysis and event compilation of sustainability data report

Requirements:

• Min 5 years event management experience
• Able to handle multiple projects and tasks
• Good project management skills
• Digital/ Hybrid event support

How to Apply?

Either apply through the job website or email your resume to [email protected]

Thank you in advance for your applications. We regret to inform that only shortlistedcandidates will be notified.

John Ethans International Pte Ltd

www.johnethans.com

EA License 19C9951

Upon submitting your resume/CV and personal data in relation to the job application, you have given your consent for John Ethans International Pte Ltd to collect, use, disclose and retain your data to prospective employers for their deliberation.

We are growing! We are currently looking to hire an experienced Key Account Manager for our office in Singapore where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experience in a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 6-8 years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Fluent in English (verbal and written).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Candidate must be Singaporean or holder of a PR

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

• Permanent position with variable bonus
• Must with office leasing background
• Minimum with 7 years of related experience and ready network

Job Responsibilities

•  Formulate and implement strategies to maximise rental and occupancy of the group properties.
• Secure new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 7 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC environment with a large portfolio
• Variable bonus

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."