Job Responsibilities

• Responsible for the design, planning and implementation of Ant Security Technology's commercial products, coordinate internal and external resources, drive project progress and implementation.
• Analyze market demand and competition, find customer pain points, design business models, determine product pricing, improve product user experience, and be responsible for product market competitiveness.
• Product interaction, visual design, product function optimization and iteration, and partner communication and management and other specific work
• Cooperate with business and technical teams to conduct reasonable business abstraction and product design, and promote the universal construction of products.
• Priority will be given to those with management team experience and methodology.

Job Requirement

• Understand the enterprise security industry and have your own thoughts on the development of the security industry.
• 5 years or more of experience as an Internet product manager, or experience in financial/payment risk control/AI products, experience in commercial products is preferred.
• Have strong cross-departmental capabilities and team coordination capabilities, be good at teamwork, promote unified goals within and outside the team, and promote product implementation.
• Professional project management and time management capabilities, able to handle multiple transactions concurrently, ensure efficient product implementation, and get the expected results.
• Fluent English communication and writing skills are required.

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

Achieve growth and hit sales targets

by successfully managing the sales

team

Design and implement a strategic business plan that expands. company’s customer base and ensure it’s strong presence

Own recruiting, objectives setting,

coaching and performance

monitoring of sales representatives

Build and promote strong, long-

lasting customer relationships by

partnering with them and understanding their needs

Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the

management team

Identify emerging markets and market shifts while being fully aware of new products and competition status · Identifying opportunities and strategies to increase sales.

Perform any other duties assigned by the director.

Roles & Responsibilities

• Prepare correspondence emails, letters, statements, documents, and reports
• Draft the company's policies, regulations, and rules, and supervise the implementation.
• Manage filing and document control for company policies, regulations, SOPs, contracts & agreements, reports, and other administrative documents.
• Fully in charge of the administration department and managing administrative issues for the company.
• Process administrative work related to government authorities, associations, the company’s head office, customers, and visitors.
• Handle administrative and logistical arrangements for customers and visitors.
• Organize events by coordinating with relevant departments for planning and implementation.
• Collect and arrange daily and weekly activities for company management.
• Direct personnel recruitment and training processes
• Undertake any other ad-hoc tasks and duties as assigned by superiors.

Job Duties & Responsibilities:

• Manage project operations for piling works
• Manage operational budget, cost and productivity
• Manage machinery productivity and maintenance record
• Liaison between client and internal stakeholders
• Developing and implementing strategies aiming to promote the departmental growth
• Create complete business plans for the attainment of goals and department objectives set by the board of directors

Requirements:

• Prefer candidate to be able to converse in Japanese
• In depth knowledge of corporate governance principles and managerial best practices
• Strong understanding of operations management and measures of performance
• Experience in developing strategies and plans
• At least 5 Year(s) of working experience in the related field is required for this position.
• Meticulous and pro-active

The responsibilities of the Project / Contract Manager:

· Provide comprehensive contract review and guidance, including scope assessment and cost.

· Manage all aspects of project documentation, including tender bidding, progress reports, and settlement.

· Oversee work-in-progress monitoring, prepare reports, and certify progress claims for timely project execution.

· Handle variation requests, assess cost changes, and substantiate claims for additions or omissions.

· Resolve contractual disputes amicably with internal and external stakeholders, liaising with legal counsel when necessary.

· Drive risk identification and management processes, defending claims and facilitating dispute resolutions.

· Promote best practices in contract management and project execution to optimize outcomes.

Requirements:

· Minimum Degree in relevant field

· Minimum 5 years of contract management experience

· Knowledge in PSSCOC and Singapore Commercial Law

· Experience in Quantity Surveyor will be added advantage

Key Responsibilities:

Oversee all daily office operations and ensure smooth functioning of administrative processes.
Provide secretarial support for other staff.
Prepare and disseminate correspondence, memos and forms.
Liaise with external vendors and service providers for office-related matters.
Liaise with corporate secretary on corporate secretarial matters (e.g. AGM).
Collaborate with the IT team in HQ and external vendors on all IT matters.
Manage inventory and procurement of office supplies, which include stationery and multimedia equipment.
Coordinate office events, meetings and appointments.
Liaise with Tokyo Gas Asia’s accounting team on payment matters.

Requirements:

Strong organisational and multi-tasking skills.
Excellent communication and interpersonal skills.
Proficiency in MS Office.
Self-motivated to grow and contribute to the company.
Able to think logically and rationally.
Able to persevere and work independently.

58 RECRUITMENT PTE. LTD. 19C9772 67026282

Job Description:

• Responsible for overseeing and carrying out all works relating to the safety, health and environmental matters in the project.
• Work closely with project team & contractors to mitigate and control all high risk hazards to maintain a safe workplace.
• Ensure overall compliance and good procedures/practices in statutory environmental and health requirements at project site and requirement premises at all time.
• To identify any unsafe condition in the worksite or unsafe work practice is carried out in the worksite.
• Implement and monitor environmental, health & safety management system on site.
• Prepare, submit statutory reports and maintain of documentation for all EHS issues according to ISO.
• Conduct regular site inspections to ensure that all site activities are carried out in compliance with MOM, NEA and EHS regulations.
• Liaise with relevant authorities on all environmental and safety issues.
• Support all in-house EHS initatives.
• Oversee and manage the safety department
• Drive WSH Awards initiatives and submissions

Requirement:

• Only Singaporean / PR will be considered for this position
• Specialist diploma in WSH or MOM Recognised certificates
• Minimum of 7 years of experience as a Safety Officer or related experiences
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Certification in Occupational Health and Safety (OH&S) is a must.
• Must be responsible, organized and self-initiated.
• Respect for deadlines, sense of urgency.

Responsibilities

• Develop and implement strategies to automate various manufacturing processes and operations
• Lead a team of automation engineers and technicians to design, configure, and maintain automated systems
• Collaborate with cross-functional teams to identify opportunities for automation and process improvements
• Oversee the testing, commissioning, and ongoing maintenance of automated equipment and systems
• Analyse data and metrics to continually optimize the performance of automated processes
• Ensure compliance with all relevant safety and regulatory standards
• Perform internal quality system audit
• Provide training and support to production staff on the use of automated systems

Requirement

• Bachelor's degree in Electrical/Electronic Engineering or a related field
• Minimum 5 years of experience in an automation or manufacturing engineering role
• Proven track record of successfully implementing and optimizing automated systems
• Strong technical expertise in PLC programming, SCADA systems, and industrial robotics
• Knowledge in ISO9001, ISO13485, TS16949, familiar with FMEA, PPAP, APQP and IOPQ
• Excellent problem-solving, analytical, and project management skills
• Ability to effectively lead and motivate a team of automation professionals
• Familiarity with industry standards and regulations related to industrial automation

Job Description & Requirements

• Involve in sales & project coordination for IT system / Security system (system training will be provided to understand what kind of solutions we are providing)
• Identify, understand and propose suitable solutions to meet customer’s needs and requirements. (training will be provided)
• Attend to sales enquiries, sales support
• Visit customers at their work place/office with business development manager or director
• Liaise with clients, vendors and team members to coordinate for on going projects
• Email communication skill
• Other ad-hoc duties as assigned

Requirements:

• Degree or equivalent.
• Good communication, presentation and negotiation skills.
• Independent, energetic, customer driven and self-motivated.
• Min 2 years experience

Job Description:

1. Plan, propose and implement marketing campaigns across online, offline and marketplace platforms

2. Assist the team in writing manuscripts, recording and editing videos and editing pictures. Conceptualise, design and provide copywriting for marketing collaterals

3. Manage various social media platforms and other marketing channels to build and enhance the company's brand awareness.

4. Maintain and improve the company's image, and promote the expansion of the company's sales market.

5. Able to take on ad hoc tasks and administrative work assigned by the company.

6. Perform other ad hoc duty as required

Job Requirements:

1. Degree or above

2. Familiar with the operation of major social media (Facebook, Instagram, Xiao Hong Shu, WeChat subscription account etc.)

3. Familiar with office software, clear logic, good writing skills, good at copywriting and sharing on social media, and good language expression skills.

4. Proficient in using various photo editing software such as Photoshop, and have strong video shooting and editing and picture editing capabilities.

5. Good aesthetic design ability, have their own creativity and ideas.

6. Serious and responsible work, creative thinking, good teamwork spirit and communication skills.

7. Able to work independently, those with food photography experience are preferred.

Job Description:

1. Plan, propose and implement marketing campaigns across online, offline and marketplace platforms

2. Assist the team in writing manuscripts, recording and editing videos and editing pictures. Conceptualise, design and provide copywriting for marketing collaterals

3. Manage various social media platforms and other marketing channels to build and enhance the company's brand awareness.

4. Maintain and improve the company's image, and promote the expansion of the company's sales market.

5. Able to take on ad hoc tasks and administrative work assigned by the company.

6. Perform other ad hoc duty as required

Job Requirements:

1. Degree or above

2. Familiar with the operation of major social media (Facebook, Instagram, Xiao Hong Shu, WeChat subscription account etc.)

3. Familiar with office software, clear logic, good writing skills, good at copywriting and sharing on social media, and good language expression skills.

4. Proficient in using various photo editing software such as Photoshop, and have strong video shooting and editing and picture editing capabilities.

5. Good aesthetic design ability, have their own creativity and ideas.

6. Serious and responsible work, creative thinking, good teamwork spirit and communication skills.

7. Able to work independently, those with food photography experience are preferred.

Sales Manager

We are looking for a high-performing Sales

Manager to help us meet our customer

acquisition and revenue growth targets by

keeping our company competitive and

innovative. You will be responsible for

maximizing our sales team potential,

crafting sales plans and justifying those to

plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets
• by successfully managing the sales
• team
• Design and implement a strategic business plan that expands. company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting,
• coaching and performance
• monitoring of sales representatives
• Build and promote strong, long-
• lasting customer relationships by
• partnering with them and understanding their needs
• Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the
• management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field Successful previous experience as a
• sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence. credibly and e!ectively at all levels of the organization
• Proven ability to drive the sales
• process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and
• people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow
• company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

· Manage realization of standard product R&D projects (full functional and commercial responsibility)

· Coordinate and ensure clear and effective communication with various departments (R&D, SCM, PM, Production etc)

· Fulfill marketing functional specifications, stay within assigned cost budgets and milestones

· Lead diverse internal and external cross functional project teams

· Manage and coordinate all project stakeholders (incl. international product management, suppliers of sub-systems, production, etc.)

· Continuous cost, quality, schedule, scope, technical performance, customer satisfaction and risk controlling

· Lead and facilitate sprint reviews and/or stand up meetings to coordinate across organization and ensure progress accordance to plans

· To adhere to Code of Conduct

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Responsibilities:

• Manage day-to-day operations at the assigned outlet
• Oversee staffing at the outlet including hiring and rostering
• Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
• Conduct regular product and service training and ensure that a high level of service standards at all times
• Manage operating expenses and be accountable for P&L
• Stock management - ordering and storage of products, liaising with internal and external stakeholders
• Respond and manage all customer feedback and enquiries - both online and offline
• Facilitate bookings, events and promotions in alignment with sales and marketing plan
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

• At least 3 years of relevant working experience
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Strong leadership, self-motivated and good people skills

Job Description:
We are looking for a passionate and results-driven Product Manager to join our team. In this role, you will take ownership of the end-to-end product lifecycle, from ideation to launch and beyond. You will play a critical role in shaping our product vision, driving business growth, and delivering innovative solutions that exceed user expectations. Collaborating across departments, you will ensure the seamless execution of strategies that create value for both our users and the business.

Responsibilities:

1. Define Product Vision and Strategy:Develop a clear product vision and roadmap that aligns with the company’s objectives.
   Conduct market research, competitive analysis, and gather customer insights to identify new opportunities and refine product offerings.
   
2. Gather and Prioritize Requirements:Collaborate with stakeholders to collect business needs and user requirements.
   Translate these into a well-defined product backlog, prioritizing features that deliver maximum impact.
   
3. Drive Cross-Functional Collaboration:Partner with engineering, design, marketing, and other teams to ensure alignment and smooth execution of product initiatives.
   Act as the central point of contact for all product-related discussions and decision-making.
   
4. Manage Product Development Lifecycle:Oversee the design, development, and deployment of features, ensuring projects are delivered on time and meet quality standards.
   Write detailed product specifications and user stories to guide the development team.
   
5. Analyze Performance and Iterate:Monitor product performance using KPIs and user feedback to evaluate success and identify areas for improvement.
   Continuously iterate on product features to optimize user experience and business outcomes.
   
6. Engage Stakeholders and Advocate for the Product:Present product strategies, updates, and results to internal teams and external partners.
   Be a strong advocate for the product, clearly articulating its vision, value, and impact.
   

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business, or related discipline).
• 3+ years of experience as a Product Manager, preferably in the internet or technology sector.
• Exceptional problem-solving skills and a strong analytical mindset, with the ability to make data-driven decisions.
• Outstanding communication and presentation skills, with the ability to influence stakeholders at all levels.
• Proficiency in Agile methodologies and tools (e.g., Jira, Trello).
• A passion for user-centric design and delivering outstanding product experiences.

1.Experience: Minimum of 10 years of experience in operations management or a related role.

2. Education: Bachelor degree Business Administration

3. Candidate must know how to manage the foreign worker.

4. Candidate must know Engilsh and Bangeli Languese Beacuse our most of the workers are Bangladeshi.

- Hunter Role

- Working hours: 8.30am to 6.00pm, Mon - Fri

- Working Location: North area

- Travel expenses can be reimbursed

Job Description :

• Building strong, professional relationships with key personnel to identify and secure new accounts.
• Coordinating the participation of company staff, including support, service, and management teams, to achieve account performance goals and meet customer expectations.
• Achieving assigned targets for profitable sales and strategic objectives within designated accounts.
• Continuously assessing, clarifying, and validating customer needs to ensure ongoing satisfaction.
• Leading the development of solutions that best address customer needs, while ensuring the involvement of all relevant company personnel.

Requirement

• Minimum of 8 to 10 years of relevant experience.
• Experience in the precision plastic and rubber industry will be an advantage.
• Willingness to travel overseas

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Stella Tan Sin Yong

EA Personnel Reg. No.: R24124127

This is a newly created role which will work on a cryptocurrency exchange project. As the exchange expands and takes a more active approach to global expansion, we are looking for a Marketing Manager to spearhead our global marketing.

Job Description

As marketing manager, your main duties will be to manage global marketing efforts for the group.

- Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
- Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
- Manage a team of marketers and ensure all KPI and KGI are met
- Develop and execute promotions and content for email and website marketing
- Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
- Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
- Other related tasks as assigned by the company as needed.

Requirements

- Minimum 1 year experience in all aspects of digital marketing, from organic marketing channels to advertising
- Experience in strategic marketing and full life cycle marketing
- Experience in cryptocurrency web advertising or digital marketing operations
- Able to multitask and deliver results in a fast-paced environment

Preferences

- Has knowledge and interest in the world of cryptocurrency and blockchain
- Pays attention to detail and has the ability to perform work to a high standard
- Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
- JLPT N2 and above

JOB DESCRIPTIONS:

• To be responsible for the entire operations and supervision of a team of service staff assigned and co-coordinate with the kitchen and stewarding to ensure a smooth and efficient services
• Responsible for leading and managing catering and coordinating daily operations
• Train new and current employees on proper customer service practices, banquet service procedures and standards.
• Manage the day-to-day operations of catering services, ensuring smooth workflows from food preparation to event execution.
• Coordinate logistics, such as transportation of food, setup of serving stations, and cleanup.
• Fully understand the concept of the catering and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• To be responsible for performing opening and closing duties and responsible for other duties as and when required.
• Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to customers and process payment
• Perform shift closing on the Point of Sales terminal, tally cash and credit card settlements
• To bring up restaurant marketing strategies and regularly review product quality and research new vendors and recommend ways to reach a broader audience such as discounts and social media promotions
• Establishes rapport with guests to build guest loyalty and respond efficiently and accurately to restaurant customer complaints/feedback
• Ensure compliance with sanitation and safety regulations and ensure that the whole restaurant is always kept clean, organized, and presentable at all times

JOB REQUIREMENTS:

• Minimum Diploma or Bachelor Degree in Business or any related discipline
• Must have experience in working for Bangladeshi catering as a manager
• Preferably with experience in food packaging and distribution network through various channels
• Comprehensive knowledge of Bangladeshi cuisines (Vegetarian & Non-Vegetarian) is highly preferred
• Able to identify dishes or wide knowledge of Bangladesh food
• Understand Bangladeshi Food culture and techniques
• Excellent time-management skills to oversee multiple tasks, events, and deadlines simultaneously
• Preferably with Class 3 Driving Licence
• Willing to do rotating shift
• Able to work long hours and available especially on weekends and public holidays in line with business needs, the flexibility to work late evenings with prolonged period of standing (strictly off day on weekdays)
• Ability to work under pressure and fit into work culture
• Ability to remain calm and make quick decisions under stressful circumstances
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
• Ability to thrive in a fast-paced environment and complete tasks responsibly and able to multi-task
• Strive towards meeting/exceeding sales goals and monthly sales target
• Customer-focused, with excellent written and verbal communication, networking and negotiation skills

Job Responsibilities:

• Liaise closely with consultants and sub-contractors to ensure proper follow-up on all technical requirements.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved designs and specifications.
• Assist the Project Manager in monitoring and managing the day-to-day operations of the project
• Liaise with consultants and sub-contractors on the project matters.
• Attend regular meetings with owner/client/contractors/sub-cons on project-related matters.
• Check drawings and raise technical queries to resolve the discrepancies between drawings and as well as those that arise during the project execution
• Carry out in-progress and joint inspections and ensure all works were executed to the required quality standard.
• Attend technical meetings/site meetings with consultants, and provide technical solutions.
• Manage and lead Architectural project teams by outlining and assigning work, and reviewing technical accuracy and outcomes.
• Manage the Architectural consultants to meet project program, design deliverables, and Authority submission and timely approval.
• Carry out architectural work scheduling, material requisition, cost control, project supervision, and documentation.
• Review and value-add to the designs/specifications/drawings submitted by consultants.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved design and specification

Requirement:

• Degree in Architecture, preferably a degree recognized by BOA
• Minimum 5 years of relevant experience in large-scale residential projects
• Good knowledge of architecture specifications, Architectural coordination works, and requirements.
• Posses strong leadership quality
• Conversant with local codes and authority submissions.
• Must be computer literate and knowledgeable in software such as AutoCad, and Sketch-up.
• Main contractor experience will be an advantage.
• Excellent written and verbal communication skills.
• Commit and responsible towards the job.
• Able to take ownership, proactive firm.
  
  

Key Roles & Responsibilities

The Snr Executive / Asst Manager will support the Vice President (Systems and Quality Assurance) in implementing and managing the Company's Excel QA framework, School Management Model (SMM) Knowledge Repository, EduTrust compliance and data protection across the organisation.

Company's Framework & SMM Knowledge Repository

1. Assist in the development, management, and implementation of the SingEdExcel framework across schools.

2. Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.

3. Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.

4. Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.

5. Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.

EduTrust Compliance & Support

1. Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.

2. Assist in reviewing EduTrust-related documents.

3. Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.

Data Protection Compliance

1. Assist in the development and implementation of data protection policies and procedures.

2. Support in conducting data protection risk assessments and audits across all schools.

3. Monitor compliance with data protection laws and regulations and report findings to the Group DPO.

4. Coordinate data protection training and awareness programmes for staff.

5. Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Experience with quality improvement initiatives and system implementation is highly regarded.

• Strong analytical skills and attention to detail, with an aptitude for data review and analysis.

• Prior experience in the education industry is preferred.

• Proficiency in Micros

Profile of Competency

• Excellent communication skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects simultaneously.

• Ability to work under pressure and meet deadlines.

• Commitment to continuous improvement.

• Passion for education and school improvement.

• Understanding of local and regional data protection laws and best practices.

• Ability to manage and implement data protection projects within set timelines and budgets.

• Commitment to maintaining the highest levels of integrity and confidentiality.

Other Professional Qualifications

• Completion of relevant training programmes in data protection and/or privacy laws.

• Any additional certifications in quality management or project management will be beneficial.

Industry: Education / International schools

Working hours: 8.30am to 5.30pm / Mon-Fri

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Objectives of this role

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Objectives of this role

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language