Job Descriptions

• Liaise with the vendors on all payroll matter
• Payroll accounting
• Handle all income tax related documents and matters
• Generate payroll data for 300+ employees
• Annual statutory surveys
• Annual payroll audit schedules
• Report information required in Statutory Accounts
• Cash-flow projection for mid-year and year-end by market split
• Keep track of employees; movements who are awarded with shares to ensure that shares are disclosed accurately in the tax form
• Tracking of Share Scheme’s vesting period for corporate tax deduction
• Attend to all employee’s enquiries such as Employee Benefit, Payroll, Leaves, Insurance related matters
• Employees’ Benefits Analysis
• Assisting in WICA renewal
• Year-end accrual for unconsumed leave, tax processing fee and others
• Others related duties may be assigned from time to time.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

We are a maid agency in Singapore looking for a recruitment specialist to join our team.

Responsibilities:

Maid Database Management

• Browse through all existing maid databases, interviewing, selecting, and filtering good and reliable helpers.
• Extract maid data from different suppliers provided by the company.
• upload and maintain these databases into the online database.
  

Client Management

• Contact clients to understand their requirements and help them to match a suitable maid for their family.
• Arrange WhatsApp video interviews between clients and maids.
• Assist in arranging for maids to come to Singapore. Arrange for pick up and deployment (either pick-up or send to employer home).
• Conduct home visits/ telephone calls to clients and maids after placement to check if they need help.
  

Requirements:

• Must have CEI certification. (If you do not have it now, we can help you. Talk to us)
• Part-time or full-time as long as you can deliver.
• There is a basic salary with an attractive commission for successful placement.

We are looking for someone responsible, detail-oriented, organized, and has good communication skills. If you are passionate about helping people find the right maid for their family, we would love to hear from you!

Job Overview:

We are seeking a detail-oriented and organized Data Entry Administrator to join our team. The ideal candidate will be responsible for accurately inputting and updating data into our systems, ensuring data integrity, and supporting the overall efficiency of the organization.

Key Responsibilities:

1. Efficiently input and update data into databases, spreadsheets, and other data management systems.
2. Verify and correct data discrepancies to maintain accurate records.
3. Perform regular data quality checks to ensure consistency and integrity.
4. Assist in the preparation and maintenance of reports, spreadsheets, and other documentation.
5. Collaborate with team members to resolve data-related issues and discrepancies.
6. Maintain confidentiality and adhere to data security policies.
7. Support the implementation and improvement of data entry processes.
8. Respond to data inquiries and provide requested information to internal stakeholders.
9. Follow established guidelines and procedures for data entry and management.
10. Adapt to changes in data entry procedures, software, or systems.
11. Embrace new tools and technologies to enhance data entry processes.

Qualifications:

• Minimum 'N' level
• Proven experience as a Data Entry Administrator or in a similar role.
• Strong proficiency in data entry and accuracy in handling large volumes of information.
• Excellent knowledge of data management software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking skills.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication skills and a high level of integrity.
• Familiarity with data protection policies and confidentiality requirements.

Preferred Skills:

• Proficiency in Microsoft Office Skills and data entry software

How to Apply:

Interested candidates are invited to submit their resume and cover letter to [email protected]. Please include "Data Entry Administrator Application" in the subject line.

Termite Specialist Pte Ltd is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

A. Overall Purpose Of The Job

Support Talent Acquisition Lead to execute talent acquisition agenda for the Singapore site through the implementation of talent acquisition frameworks, programs and processes, enabling business functions to grow from strength to strength.

B. Key Responsibilities

· Implement talent acquisition strategy as well as performing the end-to-end process of sourcing to hiring.

· Support internal communication strategies & prepare related materials to drive effective employee engagement and strengthening company’s employer branding.

· Keep up to date on latest sourcing techniques on LINKEDIN, MyCareersFuture, or any other company appointed system to ensure effective sourcing efforts.

· Pro-actively expand and grow the talent pipeline by reaching out to passive candidates, building and maintaining relationships with them.

· Conduct initial screening interviews to assess candidate qualifications.

· Work closely with hiring managers to understand their staffing needs.

· Provide guidance and support to hiring managers throughout the recruitment process.

· Ensure a positive and smooth candidate experience throughout the recruitment process.

· Generate and analyze recruitment reports for continuous improvement.

C. Job Profile

· Minimum Degree or Diploma in Human Resource Management or equivalent

· With 3 years of Talent Acquisition experiences

· Demonstrate experience in managing full cycle recruiting and employer branding initiatives.

· Solid understanding of sourcing techniques and tools (eg. LinkedIN, MyCareersFuture)

· Strong knowledge of MOM rules and regulations.

· Strong customer focus & growth mindset.

· Excellent communication and interpersonal skills.

· Demonstrated analytical thinking and problem-solving skills

· Detail-oriented and meticulous

Maltem Asia is seeking a Technical Support Specialist for a Cosmetic & Fragrance Client based in Singapore.

Summary :

• As part of the Digital growth, our Client has built partnerships with several E-commerce companies and specially by using Salesforce Commerce Cloud as the main platform.
• In that matter, our Client is driving service providers with regards to the evolution and the maintenance of the whole E-commerce Ecosystem.
• We are looking for an E-commerce Technical Support Specialist, who will join the Consumer Facing department based in Singapore.
• This position will be responsible for E-commerce Technical Support and Maintenance on the Digital E-commerce applications for the group.

Technical Support (Main Role) :

• Provide 1st level of Technical Support markets for the ecommerce ecosystem.
• Coordinate and collaborate with internal and external resources via ticketing system.
• Providing outstanding, rapid-response technical support.
• Escalate unresolved issues if required, while maintaining ownership of issues through resolution.
• Monitor and maintain portfolio of domestic and international ecommerce sites.
• Maintenance and Management of internal support tools, systems, and related roadmaps.

Technical Reference :

• Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem.
• Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction.
• Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.
• Assist in testing updates to existing web applications and perform integration testing for new integrations.

Technical Project :

• Project follow-up of the Technical Integration.
• Participate in the design of Technical Integration related to the E-commerce platform.
• Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices.

Requirements :

• Computer Science MS Degree or equivalent
• 3-5 years of experience in ecommerce projects lifecycle as well as operational support in E-commerce/Content Management System
• Experience with Project Management lifecycle especially in E-commerce project.
• Experience in websites launches through full project life cycle, working with the business to identify requirements, design, develop, QA and launch end product.
• Understanding of the E-commerce Solution Architecture in general including data exchanges between systems :
• For example :System flow between Ecommerce engines, OMS, payment gateway.
• Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
• Demonstrate strong technical acumen for troubleshooting and problem solving.
• Must be able to quickly assess issues and react to changing circumstances and new information.
• Must be able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
• Ability to work self-sufficiently and drive brand success.
• Experience working and coordinating directly with the E-commerce & CRM business.

Technical/Professional Requirements :

• Salesforce Commerce Cloud (ex Demandware) or any other eCommerce platform.
• Previously used project/task management software system, tools (Confluence/JIRA/Wiki) is a plus.
• Knowledge of HTML, CSS, JavaScript.
• Knowledge of Systems integration – WebService (REST, SOAP), Batch, EDI, SFTP
• Google Solutions (Analytics, Webmaster Tools, Trusted Store), Tag Management Systems.
• Exposure to mobile, Omni –Channel Technology tools and principles around responsive design, hybrid applications, mobile applications.
• Cross-Browser Testing / Functionality.
• Operation/Support experience is a plus.
• Exposure to eCommerce/CRM integration and affiliate marketing tools like LinkShare, Product recommendation tools, online videos, is a plus.
• Social integration technologies around Facebook connect and social sharing, is a plus.
• Marketplace integration (Google Shopping, Facebook Ads, Bing Ads, …) is a plus.

1.5 Months Completion Bonus

Annual Leave: 18 Days

Location: MBFC (Downtown MRT station)

Job Description:

• Consolidate and generate payroll data for 300+ employees (both local and expat)
• Responsible for full scope of payroll
• Main liaison to appointed payroll vendor on all payroll matters
• Handle payroll accounting tasks such as preparation of all payrolls related journals (including accruals) and uploading them into the system.
• Handle all income tax-related documents and matters
• Prepare payroll reports and check all data provided by the payroll vendor
• Monthly reconciliation of accounts for all entities in Singapore
• Manage annual statutory surveys and annual payroll audit schedules
• Manage and report information required in Statutory Accounts
• Manage Government Leave Grant
• Year-end accrual for unconsumed leave, tax processing fee and others
• Prepare benefits-in-kind for payroll upload.
• Assist Employee Services Executive in employee benefits programs administration, such as generating employees’ listings for employees’ insurance renewals, employee medical matters, etc.
• Support in preparation of journal and perform reconciliation.

Requirements:

• Diploma and above.
• Must have 3 - 5 years of working experience in Payroll position.
• Highly committed and comfortable with contractual role.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

1. COMPANY BACKGROUND

Kosmode Health Singapore Pte Ltd (KHS) is on a mission to revolutionise health; harnessing food processing wastes, which would otherwise be dumped into landfills, to address challenges of high cost of quality ingredients & functional food in the Agrifood industry, and lack of reproducibility of biomaterials in the Biomedical industry.

Kosmode Health impacts two dynamic business verticals:

• Agrifood Vertical: We serve the Agri-food Industry by utilizing our core plant extraction expertise to reclaim proteins and fiber from Food Processing Wastes or Spent Grains. Our commitment to innovation is evident in the creation of a range of protein and fiber functional food prototypes, including the world’s only functional food clinically validated to have ‘0’ Glycemic Response - W0W® Noodles. Explore more about W0W® Noodles at https://www.w0wnoodle.com/

• Biomedical, 3D Cell Culture segment: Protein isolates, repurposed from food processing wastes, are formulated into Plant Protein Composite (PPC®) bio-ink, the primary component for printing of 3D plant protein scaffolds (e.g. PPC® scaffold) that can be customised to meet growth requirement of diverse range of cells and tissues.

With a solid foundation laid, Kosmode Health is ready for the next phase of production and business scale-up. We are actively seeking talented individuals who thrive on solving industry challenges, possess resourcefulness, excel at multitasking, and demonstrate the resilience and perseverance needed to drive success. Our workplace culture is centred around people, where integrity is our core value, and quality is a non-negotiable standard.

Join us in shaping the future of sustainable health that is good for health of people and health of the earth.

1. JOB SCOPE & RESPONSIBILITIES

The Technical & Operation Specialist reports to the Factory Manager and is responsible for efficiency of manufacturing and overall factory management. He supports supporting day to day manufacturing operation in the Pilot Factory and sales & logistics operation to ensure production efficiency and timely order fulfilment.

Roles & Responsibilities

The Technical & Operation Specialist supports the Factory Manager in overall factory management from production to order fulfilment, including manufacturing operation, processes optimization, facility & machinery maintenance, factory HR/administration and sales & orders fulfilment.

Specific tasks include:

Technical Support

• Manufacture of functional ingredients, premixes and functional food.
• Manufacturing process optimization
• Facility management including all needed certification and licences
• Planning of production schedule through coordinating equipment, labour, and material availability.
• Support development of streamlined supply, manufacturing, ordering & delivering process to achieve maximum efficiency when fulfilling customers' orders.
• Troubleshooting of production issues to minimize delays in production.
• Plant machineries procurement & maintenance.
• Upkeeping of production records for traceability
• Practising of strict sanitization and cleaning procedures after each production
• Maintaining the factory’s hygiene and cleanliness at all times.
• Setting up cleaning and the maintenance schedule to ensure machinery/equipment are in

working condition.

• Adhering to safety measures while operating machineries and equipment
• Establish of any new process SOP
• Provide support and coordinate logistic activities
• Perform analytical test and/or research.
• Co-ordinate activities and stakeholders to ensure satisfactory delivery of contract services and in-house development projects.

Operations

• Packing of products, arrangement of logistic for orders fulfilment.
• Support sales operation, logistic Participate in business development, marketing and customers’ acquisition activities.
• Operate business processes and systems (eg. HR, finance, admin) to ensure operational efficiency.

1. DESIRED CANDIDATE PROFILE

Academic Qualifications and Availability

• Polytechnic Diploma in Food Science & Technology/Chemical Engineering/Bioengineering/Chemistry/Bio-Chemistry/or any other engineering discipline.
• Relevant NiTEC training with relevant internship/working experience can be considered.

Skills and Experience

• Good commandment of English.
• Strong interpersonal and communication skills.
• A resourceful, self-driven team player who is able to work in a highly collaborative, cross-functional working environment.
• Good personality with can do attitude.
• Experience in machineries maintenance.
• Able to trouble shot simple electrical issues.

Are you passionate about the food industry? Eatz Group Pte Ltd, located at Bedok Food City , is seeking talented individuals to join our dynamic team. If you thrive in a fast-paced environment and are eager to contribute to our exciting culinary ventures, apply now!

Job Description

• Manage E-commerce, Digital Marketing and Brand Marketing of all Brands under the Group
• Managing and Monitor the Performance of Social Media Campaigns
• Utilise and Manage Market Research and further Data Analysis
• Assist in Creating, Managing & Strategise Marketing Campaigns
• Assist in Co-ordinating Promotional Activities, Events & Interviews
• Manage and update Database under CRM, etc
• Creative & Good Eye for Detail and Photography Skillset
• Familiarity with Social Media and Web Analytics
• Excellent Communication and People Skills
• Good Copy Writing Skills with Presentation Skills
• Undertake other Ad-hoc Marketing Projects/Tasks
• Any other tasks as assigned by the HOD, Directors

Requirements

• Candidates must possess at least a Diploma in Business, Marketing or related disciplines
• Minimum 4 years of working experience in Marketing preferably in Retail, F&B and/or Advertising Industry
• Outstanding knowledge of Microsoft Word, Excel and Power Point
• Proficient in MS Office and Marketing Tools (e.g. CRM)
• Proficient in Photoshop/Illustrator or Canva is a plus
• Strong organizational and time-management abilities
• Able to work individually as well as in a team environment
• Must be able to work in a fast-paced environment
• Must be a Independent yet Team Player
• Able to work on alternate half day Saturday

Attractive Renumeration commensurate with your experience and qualifications

Please email updated resume to [email protected] and/or WhatsApp to 9857-9292 with:

• COVID Vaccination Status (How many jabs? and/or COVID+ before/when?)
• Last Drawn Salary
• Expected Salary
• Earliest Availability to Start Work
• Earliest Availability to Attend Interview

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

The technician to be trained to perform basic on-line leak sealing of pipeline components, report directly to the operation manager during the on-job training (OJT) period. Trainee technician will be sent to attend Safety Course and trained to work in the Petrochemical OEM environment in Jurong Island or mainland Utilities, Pharmaceutical and the general manufacturing industries.

Overview

Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model. Microsoft is at the forefront of this transformation. Come and help organizations rethink aspects of their business in a way that sets them and their people up for success in this new world of work.

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?

As a Global Black Belt (GBB) Microsoft 365 you will be a senior solution sales leader within our enterprise sales organization working with our most important customers and deals. You will lead a virtual team of technical, partner, marketing, and engineering resources to advance the sales process and achieve/exceed solution sales and usage/consumption targets for related workloads in your accounts. You will help customers evaluate their applications, recommend solutions that meet their requirements, remove roadblocks to deployment and drive customer satisfaction.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As an M365 GBB, you will be the M365 sales expert in your assigned area of specialization.

• Drive complex and strategic deals and influence new Modern Work strategic opportunities by engaging with key business and technical contacts, understanding customers’ business and technology priorities, governance, decision, and budget processes, and landing the value proposition of M365 platform, including Copilot for Microsoft 365 and other Teams workloads (Phone and Teams Premium).
• Build customer trust with technical expertise in identity and management solutions, communications & productivity platforms, and AI solutions.
• Act as subject matter expert for Modern Work workloads, navigating complex deal orchestration, supporting competitor displacement opportunities, and sharing proven practices with field sellers through readiness and coaching to accelerate sales opportunities and engage confidently at CxO level to present your findings and initiatives.
• Accelerate Microsoft 365 advanced workload opportunities with creative deal strategies, POCs, demos and storytelling that overcome customer challenges, while leveraging core team stakeholders (Marketing, Partners, Engineering, FastTrack, Biz Desks.)
• Foster and expand Microsoft’s relationships with Customer Business Decision Makers and support sales teams.
• Mentor Modern Work Specialist members of the team and lead the community to foster best practice sharing.
• Influence engineering and product groups with closed loop feedback supporting refining the sales process and product updates.

Qualifications

Required/Minimum Qualifications

• 7+ years technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.
  

Additional or Preferred Qualifications

• 9+ years technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
  OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience
• 6+ years of related experience in a Modern Work cloud sales and/or technical sales roles
• 3+ years of experience with the AI architecting and deploying AI workloads
• High technical aptitude and hands-on experience working with enterprise AI, Cloud and Security solutions and programs, especially Microsoft’s Modern Work solutions

Knowledge, Skills, Abilities

• Business Acumen
• Business Knowledge
• Business Relationship Management
• Challenger Mindset
• Change Management
• Competitor Intelligence
• Conflict Resolution
• Consultative Selling
• Creativity
• Decision Making
• English Language Proficiency
• Executive Relationships
• Financial Analysis
• Forecasting
• Microsoft Product Knowledge
• Microsoft Services
• Negotiation
• Opportunity/Deal
• Orchestration
• Oral Communication
• Presentations
• Problem Solving
• Sales Strategy
• Sell-With Partners
• Social Selling
• Storytelling
• Technical
• Communication
• Technical Sales
• Technical Solutions
• Technology Industry Knowledge
• Trusted Technical Advisor
• Written Communication

The Modern Work Channel GBB team is responsible for strengthening our Microsoft channel with the introduction and commercialization of new Modern Work business opportunities.   As a Channel GBB you will build and develop the partner channel in a select market or with a set of select partners business.  You will be responsible for co-sell activities with these partners to the point of maturity and mainstreaming into our scale partner organizations (GPS).  You will also be responsible for developing new partner types as defined by the strategy and marketing teams for this workload.
- Responsible for channel build and expansion in Asia, initially focused on the Japan market supporting Microsoft 365 platform, including Copoilot for Microsoft 365, Viva, and other Teams workloads.
- Engage and activate Hero Partners through sell-with motion and top deal execution
- Develop and land graduation plan with GPS for incubation products and partners
- Represent voice of field input into New Partner channel execution plans representing your area
- Deliver executive level monthly review of the business focused on insights, outlooks and revenue/deal/co-sell motion performance

Qualifications

Required/Minimum Qualifications
- 9+ years technology-related sales or account management experience
- OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 8+ years technology-related sales or account management experience.


Additional or Preferred Qualifications
- 12+ years technology-related sales or account management experience
- OR Bachelor's Degree in Information Technology, or related field AND 10+ years technology-related sales or account management experience
- OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 8+ years technology-related sales or account management experience
- 10+ years of related partner channel sales experience.

Knowledge, Skills, Abilities
- Business Acumen
- Business Knowledge
- Business Relationship Management
- Challenger Mindset
- Change Management
- Competitor Intelligence
- Conflict Resolution
- Consultative Selling
- Creativity
- Decision Making
- English Language Proficiency
- Executive Relationships
- Financial Analysis
- Forecasting
- Microsoft Product Knowledge
- Microsoft Services
- Negotiation
- Opportunity/Deal Orchestration
- Oral Communication
- Presentations
- Problem Solving
- Sales Strategy
- Sell-With Partners
- Social Selling
- Storytelling
- Technical Communication
- Technical Sales
- Technical Solutions
- Technology Industry Knowledge
- Trusted Technical Advisor
- Written Communication

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

This position will provide significant support to the APAC Development Director, particularly in the areas of projects relating to developing franchise sales pipeline to support consistent Net Restaurant Growth (NRG) throughout the year. This role will support the lead qualification process, assisting the respective BD/SMO teams across the APAC region. This role will also support Franchise Sales with administrative duties related to franchise sales/development activities. The position will also have a working knowledge of sales databases / pipeline and preparing sales activity reports, as required. This position will assist all aspects of lead generation for the APAC Development Team. Provide support to Development Director via business research and data analysis to support commercial decisions. Maintain relationship with external partners and stakeholders relating to Development team goals, such as media agencies, trade associations, industry partners. This role will also hold ownership of internal Development team processes to support Development Director in keeping track of restaurant opening and closures across the APAC region, and assist in developing strategies to provide targeted support to respective markets.

• FRANCHISE SALES - contacts Leads from information supplied by territories. Obtains franchise applications, disburses Franchise Disclosure Documents (FDD) and collects associated receipts for file. Issues franchise numbers.
• FRANCHISEE ONBOARDING SUPPORT - To work with stakeholders from respective APAC markets (e.g. Franchise Services Team, Coordinators) to support the franchisee onboarding process, by overseeing documentation processes required and providing necessary troubleshooting to successfully onboard franchisees into the franchise system.
• DEVELOPMENT ANALYSIS - Conduct desktop research and data analysis using both internal and external tools to support APAC Development Director in areas such as: gathering background information of a prospective market/partner, reviewing business performance of existing regional Development Agents or Franchisees, conducting analysis on the effectiveness of restaurant locations/formats. To also provide these findings to support Master Franchise / GTM efforts.
• INTERNAL REPORTING AND PROCESSES MANAGEMENT - Keep track of Subway Development team's key KPI for the entire APAC region, and to flag out individual markets that might require additional support or resources in order to meet yearly development targets.
• DEVELOPMENT - Nurture relationships with existing franchisees and support their new store development plans. Act as brand ambassador for the company. On-going personal development through continuous learning (CFE). Support development team as needed with other projects as part of organization growth.
• LEGAL - To work with Subway legal team for routine performance review of DA and MFA against contractual performance targets, and to facilitate contractual enforcement efforts as necessary
• DIGITAL MARKETING - To conceptualize and run digital franchisee recruitment campaigns across APAC markets to drive franchise sales and ensure consistent pipeline of New Restaurant Opening (NRO), contributing directly to maintaining strong Net Restaurant Growth (NRG)

Skills, Abilities, Qualification and Experience

• At least a functional understanding of software programs required to perform the above responsibilities: Microsoft Office, including Outlook, Excel, PowerPoint, OneNote and Sharepoint, as well as Dropbox, Tableau, Salesforce, etc. Additional training to improve familiarity with these softwares will be arranged as required.
• Tertiary level Qualification. Working knowledge of current industry sales management practices, approaches, tools, resources and skill sets vital to all aspects of Franchise Development.
• Experience in managing one-on-one and small groups.
• High degree of detail orientation and ability to work within time constraints. Must have strong organizational skills, multi-tasking skills, possess attention to detail, and should be able to work in a fast paced environment. Must be able to adapt to different situations and personalities, while maintaining a degree of personal integrity, utilizing problem solving skills.
• Must be able to work well independently to complete projects in a timely manner. Must also be able to be able to work well with others on team project.
• Willingness to travel if/when necessary.

3-5 yrs experience in similar or relative industry

Job Information:

• Contract Period: 1 Apr 2024 to 30 Sep 2024 (Maternity Cover)
• Working Hours: Mon to Fri (office hours)
• Location: Clementi

Responsibilities:

• Reports To: Lead, Regional Marketing
• Liaise with media agencies for Myanmar, Philippines and Thailand to execute campaigns according to plan, working closely with the Lead. Convey reports generated by the agencies and manage dissemination of marketing collateral created for respective markets.
• Assist in converting developed marketing messages for assigned markets into collaterals as required. Liaise with agency, media houses & vendors in the development and management of advertisements and marketing collaterals for the assigned markets.
• Support marketing events, projects and recruitment outreach as required.
• Collaborate and manage communications and approvals with key stakeholders.
• Monitor the effectiveness of marketing campaigns against key performance indicators and share regular updates with the Lead.

Requirements:

• Degree in marketing, communications or business with at least 3 years of relevant work experience
• Prior experience in marketing and advertising is preferred
• Strong proficiency in Microsoft Office applications and digital media
• Prior experience in media/marketing/digital agency would be an added advantage
• Excellent analytical, interpersonal, and communication skills
• Ability to multitask, and conducts self in an organised manner in a fast-paced environment. Detail oriented and meticulous.
• Strong communicator with excellent written and verbal communication skills

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.https://go.persolkelly.com/job/apply/4819

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist; you will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, TeamMate Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & PS teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure TM can react and evolve to changing customer requirements.
• Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with TM customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred • Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.