#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customer and document in Thai language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Main Responsibilities

• Give support to the Regional Communications Manager in the implementation of all regional internal and external communication activities within the Region, aiming to build and protect the company’s reputation with key audiences, wherever LDC operates.
• Work alongside local and/or regional teams to follow through on communication activities and deliverables, in line with communication strategies supporting business objectives.
• Work hand-in-hand with the global communication team to implement or amplify global initiatives within the Region, as well as raise visibility of local/regional initiatives in other geographies, as relevant.
• Manage relationships with external providers, especially existing partner agencies supporting day-to-day activities such as collaterals production, creative design, translation, photography, video production, etc.

Experience

• Corporate communications professional (university degree or equivalent) with 5+ years of experience of in-house corporate communications or as part of a communications consultancy.
• Capable to work with people of different seniority levels within the company (managerial and operational), understanding and conveying the value that communications can add to engage internal/external audiences and support business purposes.
• Must be a quick learner, especially in understanding business and industry matters/issues, as well as internal and external communications tools, to quickly assess/recommend suitable communication strategies and tactics to support diverse objectives.
• Experiences in developing a variety of internal and external communication materials (press releases, Q&A documents, fact sheets, key messages documents, news articles, etc.)
• Experiences in sourcing and writing content for different communication channels, understanding and adapting style to the purpose of each channel, and ensuring consistency with the company’s identity and narratives.
• Ability to follow corporate guidelines in terms of writing style, brand guidelines, internal approvals, etc.
• Experiences in coordinate meetings / processes involving multiple participants and/or stakeholders.

Other skills & competencies:

• Good proficiency with CMS (esp. Word Press and SharePoint) email marketing platform (Mailchimp) and design tools (esp. Adobe CC) preferred.
• Ability to embrace the company’s purpose and corporate values, and have a strong commitment to positioning LDC as a leading player in its sector, reflecting the company’s commitment to sustainability throughout the value chain, and acting as a steward of LDC’s identity and over 170-year heritage.
• Be flexible and have good interpersonal skills to build effective relationships with stakeholders from different professions, countries and cultures.
• Need to strictly observe internal procedures, recognizing the impact of communications on the company’s reputation among internal/external audiences.
• Ability to think creatively, with the agility to propose solutions to unexpected issues / evolving circumstances.

Languages:

• Good mastery of written & spoken English required / other languages a plus

Academics

• Degree in Communications, Business Management, Public Relations or Social Sciences or related fields of study.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring corporate applications, systems, networks, and digital assets are adequately protected and mitigated against cyber threats and risks. You will help drive cybersecurity and risk management efforts and user awareness and education within the Singapore Airlines Group.

Key Responsibilities include:

• Provide cyber governance and risk management oversight.
• Manage the security policy framework and relevant standards.
• Oversee applicable security, regulatory, privacy, contractual cyber requirements.
• Manage cyber risk analysis and self-assessments program for various information services, systems, processes and recognized industry standards.
• Conduct risk assessments, document results, and propose and track remediation tasks.
• Develop compliance program top routinely assess existing infrastructure, systems, and applications for compliance and vulnerabilities and propose relevant mitigating controls.
• Conduct vulnerability assessments and track remediation status of identified vulnerabilities.
• Identify and assess cyber risks and recommend and drive cyber security solution and initiatives to improve cyber security posture.
• Define controls to meet regulatory, legislative, and industry specific compliance requirements.
• Manage third party cyber risk assessment standards.
• Prepare IT security related KPI reports and management reports for compliance monitoring and reporting.
• Drive the implementation of GRC tool.
• Maintain user cyber awareness and provide security advisory on emerging security threats and vulnerabilities.
• Develop, review and continuously improve IT security training material and conduct user training to improve user awareness and incident response readiness.
• This role may be seconded to any of SIA’s subsidiary group

Requirements

• Degree in IT or related fields, with 4-5 years relevant information security working experience, especially in the application security space.
• Professional security certifications (CISSP, CISA, CEH etc) preferred.
• Experience with Governance, Risk and Compliance (GRC) activities.
• Familiar with PCI, PDPA, GDPR requirements
• Experience in security technologies, practices, application/network/systems architecture and design, tests tools and processes.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.