This position is responsible for working with existing and prospective customers to effectively provide solutions by offering pre and post-sale customer support; product training, demonstrations, application testing and method development, particularly in the inorganic portfolio.
Ø Support Sales team to achieve / exceed annual targets and growth.
Ø On-site application supports to customers.
Ø Understand market trends, requirements and competitive situation.
Ø Work closely with sales team to demonstrate product capabilities and applicability to the customer’s application needs throughout sales cycle- from pre-sales to getting orders as well as after-sales supports.
Ø Pre-Sales: Understand customers’ needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/ sales representatives.
Ø After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands on, troubleshooting, attend to users queries and support on method development.
Ø Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistry
Ø Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.
Ø Maintain installed base customer satisfaction
Ø Be the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
Ø Provide leads to sales by engagement with customers.
Ø Involve in troubleshooting relating to instruments, application, and software.
Ø Develop and update knowledge of competitor’s products and discuss with sales team to promote and sell products and services.
Ø Provide training to overseas customers (scheduled)
Ø Keep track of demo lab chemical inventory, etc
Academic Qualifications:
Ø Candidate must possess at least a Degree / Master’s or PhD’s in Chemistry
Work Experience & Requirement:
Ø At least 3-5 year(s) of working experience using inorganic spectroscopy with knowledge on AA, ICP and or ICP-MSMS
Ø Preferable: knowledge of ICP / MS operation, theory, and various industrial applications requirement. Hands-on experience with spectroscopy products is a plus.
Ø Good analytical skill in data analysis
Ø Good problem-solving skill in chemistry
Ø Good interpersonal and presentation skills (both verbal and written)
Ø Able to work in a team environment - with sales and service.
Ø Customer service oriented and willing to travel if needed (<25%).
Computer literate, knowledge in MS Office - Excel, Word, PowerPoint