Duties and Responsibilities
▪ Be the driver in providing direction and the implementation of the company’s quality system.
▪ Review statistical data, analyse and recommend changes to production processes or quality controls to prevent future occurrence.
▪ Analyse records of product returns to identify specific problems or trends over time and work with internal team to find long term fix to the problems
▪ Develop and monitor continuous improvement programs, aiming to reduce the number of defects and improve quality levels.
▪ Works with suppliers to help formulate quality standards to ensure that incoming components and materials will comply with the manufacturer’s quality standards, minimizes the time and cost of inspection, and contributes to the quality of the finished product.
▪ Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
▪ To ensure that employees working in production are aware of quality requirements, provide training in best practices. Promote a culture of quality, run awareness and award programs.
▪ To have good knowledge and understanding of quality management system, environmental and health standards.
▪ Maintains and improves product quality by completing product, company, system, and compliance audits.
▪ Maintains and prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
▪ Trains and motivates employees to ensure that quality standards are met.
▪ Able to communicate with all levels and departments within and outside the organisation.
▪ Be the company’s Management Representative on all audit and quality matters.
Management Responsibility
The Senior Quality Manager leads the Quality team. Responsibilities for this include:
• Setting the Quality culture and strategy for the Denselight, plan training strategy, direction, and priorities of the Quality team.
• The creation of the environment for the Quality team to succeed.
• Addressing any Quality issues in an appropriate manner.
• Team management activities including team personnel administration and training-related activities.
Key Stakeholders and Relationships
Some of the key stakeholders and relationships for this role are:
• Top Management, to ensure that Quality initiatives are understood, communicated, approved and endorsed before implementation.
• Head of Departments (HOD), to ensure any risks or issues identified by assurance activities are proactively mitigated with improved processes, procedures and ways of working.
• Senior Project Managers and Project Managers, to validate that quality arrangements support effective project execution.
• Human Resource, to leverage the opportunities for continuous improvement, lessons learned, innovations and knowledge to develop a robust quality approach to the programme
• Sales & Marketing, to ensure that the quality of technical deliverables is supported to internal and stakeholders’ standards.
• Technical Marketing, to ensure that designs and technical information are being delivered in a manner that supports right-first-time delivery.
• Contractor(s), to validate and verify that works are being delivered in a manner that supports right-first-time delivery and the programme realising its strategic themes and goals.
• Head of Information Management, to deliver an Information Management framework to the organisation that is efficient and effective and meets the needs of all its stakeholders.
• Others as necessary
Qualification Guidelines
Minimum Education
Bachelor’s Degree
Minimum Experience
Minimum 10 years’ experience in QA systems implementation and management in a medium-size manufacturing environment
Specific Knowledge / Skills
- People Management
- Analyzing Information
- Reporting Research Results
- Technical Understanding
- Promoting Process Improvement
- Developing Standards
- Managing Processes
- Manufacturing Methods and Procedures
- Dealing with Complexity
- Problem Solving
- Process Improvement
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