Responsibilities

• Support superior in managing day-to-day operating expenditures BPO operating.
• Download U account aging, analysis the outstanding, sending the report to HOD’s/BU, follow-up with the A&P overdue status by weekly.
• Assist BU/GL/Claims team for reverse entry matched wrongly by BU in Exceedra, monitor and update the tracking list till resolved.
• Track the AR main account parking (R13) amount have been deducted on payment, check with BPO/Customer for the documents or details status to clear the park amount.
• Follow-up on dispute A&P cases, Credit Note and Refund status from BU/Customer.
• Coordinate activities related to overdue aging in main account and U aging, propose charge to PnL.
• Implement continuous improvement initiatives to streamline existing A&P processes and improve efficiencies through a better utilization of automated systems.
• Work closely with internal BU/AR in monitoring Clearing A&P issues, update A&P matrix if any movement in BU.
• Monitor daily Exceedra Success & Error Reports, raise ticket to CSSC-Exceedra if received Error report to resolve the issue with BU and CSSC.
• Issues CN for any A&P approved invoices from the BU or Customer portal.
• Other adhoc jobs assigned.

Requirements

• Detail oriented with good communication skills
• Language proficiency – English and preferably Mandarin
• Positive attitude
• Spontaneous and ability to accept new roles and responsibilities
• Minimum Diploma or GCE ‘A’ Level
• At least 3 year work experience in AR, collections or credit control