*This position is based in ST TPY Office.*

Job Scope

The Business Analyst is a functional expert on a specific business process as well as the applications automating these business processes.

The Business Analyst is mandated for maintenance of functional design in collaboration with:

• Business Enterprise Architect and/or Business Domain Expert when applicable
• Business key users for specific Applications (Cloud & non-Cloud)

And ensure that Applications delivered from DTIT development team or Cloud suppliers are compliant to the functional design.

Key Accountabilities:

- Ensure that the user acceptance test plan is available and published, drafted at the user requirement analysis phase and finalized at functional general documents step.

- Requests InfoSec team for conducting dynamic security test.

- Ensure user acceptance criteria systematically addressed in the IT testing scope.

- Performs user requirement analysis and creates/updates functional specifications, with the involvement of DTIT Business Domain Experts & Architects if required.

- Records new change requests and creates all related CRs required to carry out the initial request. Group change requests into master releases and ensure planning & execution.

- Classify and bring changes to CAB for validation.

- SOX/ABC governance compliancy.

- CR Analysis and impact assessment (when applicable, extended to multiple applications / cross domains impact).

- Coordinates cross-functional change request for his/her business domain.

- Data Integrity assurance.

- Ensures completeness of test cases.

- Responsible to define release content in collaboration with users.

- Executes functional tests.

- System integration test coordination for the whole end to end solution (for scope impacting multiple applications / cross domains).

- Functional incidents & problems resolution – Functional Subject Matter Expert.

- RTP requests & approval from business.

- For new releases & functionalities, ensures support training packages and training are performed, service criticalities and specificities, service level objectives and all stakeholders are identified.

- Management of PO/PR/contract setup/legal and supplier negotiation.

Requirements:

• Bachelor's degree in Electronics, computer engineering or similar
• 10 years in semiconductor field
• Expertise in software automation in semiconductor manufacturing.
• Expertise in SECS-GEM standards, Applied Material Cellworks or equivalent platform,
• Good knowledge in Advanced Process Control domain in semiconductor manufacturing.
• Skills on scanning, knowledge of equipment and tools in semiconductor manufacturing.
• English business proficiency
• Team-working, ability to work in a multi-cultural environment
• Availability for intercontinental travelling
• Ability to define and manage action plans and projects
• Microsoft office suite

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Your Challenge

As a member of the Software Quality Control team, you develop and execute test plans to identify software problems on physical machines and in simulated setups. You are the testing point of contact in Singapore and will work closely together with on-site engineers and developers as well as your software quality control colleagues globally.

The job involves travel to customers and site visits. Your expertise in software testing facilitates on-site problem identification, defect analysis and reporting.

Responsibilities

The regional software quality control engineer, responsible for outgoing software quality in the South East Asia (SEA) region, will have following responsibilities in the Software Quality Control team:

• You develop software test plans according to product specification, customer use cases and end user expectations.
• As experienced test engineer you complete test plans on physical machines and in simulated setups and distribute the tested software to the customer support team with clear release documentation and application notes.
• You document test results and defects experienced during tests.
• You diagnose bugs and closely monitor them from discovery to resolution, by engaging with the engineering and customer support teams.
• In our Singapore factory, you act as a go-to person for the local developers, field support engineers as well as your colleagues around the globe. Joint test execution and problem analysis will be key in this role.
• Occasionally you perform customer visits in the SEA region to support problem solving on site.
• You partner with other engineers to stay informed of new technologies being introduced to ensure system components are designed for testability.

Qualifications

• You have a master’s or bachelor’s degree in engineering with a minimum of 4-year experience in product-based software testing
• Demonstrated understanding of creating effective test procedures and test cases
• Demonstrated experience in executing test procedures and validating against customer requirements
• Experience in test automation and test frameworks is a plus
• Understanding of existing quality control methodologies to apply in your day-to-day job
• Organized, detail oriented, very responsive
• You are dynamic and like to interact with people
• Self-motivated, works well independently and with others

• 5 days, Kallang, Manufacturing
• $6800 - $7200,AWS, variable performance bonus
• Good leadership skills

Job Responsibilities

• Lead and manage a team of quality engineers, technicians and line supervisors by providing necessary coaching and support on daily quality control activities as well as professional growth development in the department.
• Develop and implement quality assurance policies and procedures specific to products
• Establish quality control checkpoints at various stages of the production process to identify defects and non-conformities
• Conduct regular inspections and audits to ensure compliance with industry standards and customer specifications.
• Investigate root causes of quality issues and implement corrective and preventive actions.
• Work closely with production teams to address quality concerns in real-time and prevent reoccurrence on products with quality issues.
• Collaborate with the purchasing/sourcing team to liaise with suppliers to ensure the quality of raw materials and components used in assembly processes.
• Develop and maintain quality metrics and performance indicators to track and report on quality objectives.
• Train and mentor quality assurance staff to ensure competency and adherence to quality standards.
• Stay up-to-date with advancements in quality assurance techniques, regulations, and industry best practices.
• Drive a culture of quality excellence and continuous improvement throughout the company.
• Perform all other related duties as assigned by Plant Manager or General Manager

Job Requirements:-

• Bachelor’s degree in quality management, Industrial Engineering or preferably in Electrical & Electronic, Industrial, or Manufacturing Engineering.
• At least 8-10 years of experience in Quality Control manufacturing with at least 5 years in leadership roles with a track record of success in optimizing production processes and leading teams.
• In-depth knowledge of quality management systems (ISO 9001) and regulatory requirements (RoHS, REACH, etc.).
• Experience in root cause analysis, failure mode and effects analysis (FMEA), and statistical process control (SPC).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different levels of the organization.
• Able to perform in a fast-paced environment and meet deadlines
• Able to work well under pressure and handle emergency and stressful situations
• Positive mindset and Can Do Attitude
• Strong decision-making and people management skills

Interested applicants, please send your resume to [email protected]

You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

You will be responsible for the following:

• Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
• Handle service-related matters pertaining to the Public Health pillar;
• Handle difficult customers and effect service recovery where necessary;
• Track and analyse the volume, nature and trend of feedback and appeals received;
• Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction

Requirements:

• Keen interest in environmental public health
• Excellent communication and interpersonal skills
• Excellent writing skills
• Strong leadership skills and a good team player
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241

COMPANY DESCRIPTION

Founded in Singapore in 2004, Akribis Systems is a motion control company that provides high precision direct drive motors. We construct products for a range of industries including renewable energy, semiconductor, communication, biomedical, robotics or any industry that requires precise motion.

We produce direct drive motors with a high force density and patented coil design that decreases cogging. Our linear and rotary motors also are available with stages that we manufacture ourselves so you can smoothly integrate the motor into your design.

More than simply a manufacturer, we are also innovators. Our deep knowledge of engineering and dedication to the work has resulted in 92 patents, and our research and development into the field of magnetics will only continue to grow our business. Our engineers are able to custom design motors and stages to your specific requirements with you as a co-developer.

Today, we have five production factories and numerous sales and support offices across the globe. At Akribis Systems, precision matters.

RESPONSIBILITIES

• Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management.
• Understand and classify issues into discipline such as quality, operational, design, etc.
• Host post-mortem discussion during each project closure to review issues and identify preventive action plan for each issue.
• Participate in manufacturing departments to track non-conformance reports filed during buy-off process and define preventive action plan.
• Champion long-term quality improvement efforts (new processes, structural changes, training, etc.) within the business unit to increase metrics such as first-pass yield and number of quality-related returns.
• Track and investigate quality-related returns and customer complaints with a view to long-term prevention.
• Coordinate First Article Inspection Process for new manufacturing processes or parts
• Lead continuous improvement initiatives to enhance product quality, reduce waste, and improve operational efficiency.
• Identify and implement process improvements based on lean manufacturing principles
• Supervise and mentor the quality assurance team, providing guidance and support to ensure their professional development.
• Foster a culture of quality and continuous improvement within the organization.
• Ensure the manufacturing facility maintains ISO certification.
• Coordinate and oversee all ISO-related activities, including internal and external audits.
• Act as the main point of contact for ISO certification bodies.
• Serve as the Management Representative (MR) for the QMS.
• Report to top management on the performance of the QMS and any need for improvements.
• Ensure the promotion of awareness of customer requirements throughout the organization.

• 5 - 8 years' experience working in quality assurance is required.
• In-depth knowledge of quality management systems, standards, and methodologies (e.g., ISO 9001).
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Proficient in using quality management software and tools.
• Certification in quality management (e.g., CQE, CQM) is preferred.
• Six Sigma certification is beneficial but not mandatory.

Job Description

• Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management.
• Understand and classify issues into discipline such as quality, operational, design, etc.
• Host post-mortem discussion during each project closure to review issues and identify preventive action plan for each issue.
• Participate in manufacturing departments to track non-conformance reports filed during buy-off process and define preventive action plan.
• Champion long-term quality improvement efforts (new processes, structural changes, training, etc.) within the business unit to increase metrics such as first-pass yield and number of quality-related returns.
• Track and investigate quality-related returns and customer complaints with a view to long-term prevention.
• Coordinate First Article Inspection Process for new manufacturing processes or parts
• Lead continuous improvement initiatives to enhance product quality, reduce waste, and improve operational efficiency.
• Identify and implement process improvements based on lean manufacturing principles
• Supervise and mentor the quality assurance team, providing guidance and support to ensure their professional development.
• Foster a culture of quality and continuous improvement within the organization.
• Ensure the manufacturing facility maintains ISO certification.
• Coordinate and oversee all ISO-related activities, including internal and external audits.
• Act as the main point of contact for ISO certification bodies.
• Serve as the Management Representative (MR) for the QMS.
• Report to top management on the performance of the QMS and any need for improvements.
• Ensure the promotion of awareness of customer requirements throughout the organization.

Qualifications

• 5 - 8 years’ experience working in quality assurance is required.
• In-depth knowledge of quality management systems, standards, and methodologies (e.g., ISO 9001).
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Proficient in using quality management software and tools.
• Certification in quality management (e.g., CQE, CQM) is preferred.
• Six Sigma certification is beneficial but not mandatory.

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Responsibilities and Tasks

Perform Failure Analysis of Customer Returns

• Understand customer complaint of the memory component failure
• Initiate communication with Micron Customer-facing team for further details on customer complaint, requesting additional questions to provide best opportunity for successful analysis
• Perform bench level analysis including initial data image analyis/examination
• Perform Automated Test Equipment (ATE) analysis and interpret results
• Work with the appropriate engineering teams (e.g., PE, PYE) to perform detailed fault isolation when electrical failure has been confirmed
• Summarize findings and submit for physical failure analysis (PFA).

Provide FA Reports for Micron Customer Facing Team for Communication to External Customers

• Summarize analysis at electrical and physical level into customer friendly formats.
• Work with the appropriate manufacturing Global Quality teams through the appropriate request systems (example: WFMS/GDM) for Root Cause and/or Corrective Action and a containment plan
• Identify potential risk to external customers
• Communicate with respective BU (Business Unit) on potential impact to customers
• Communicate FA updates through interim reports or during scheduled meetings with the customers.
• Provide formal FA Report with findings

Sustain Knowledge of Device Capabilities and Characteristics

• Keep up to date with latest Fab/ASM process technology
• Understand datasheet specifications for each device and the differences from previous technode.
• Comprehension of qualification data and potential impact to customer operation
• Stay up-to-date on common customer applications and usage model
• Partnering with customer support team to resolve ongoing customer issues

Validation and Quality Assurance (VQA Engineer)

Responsibilities:

• Conduct technical assessments for new suppliers and periodic assessments for key existing suppliers. Jointly develop supplier technical roadmap with supplier chain management.
• Communicate with suppliers regularly to develop quality improvement plans and foster an environment that facilitates continual improvement and compliance to AEM supplier guideline, requirements and applicable standards.
• Review engineering and manufacturing specifications to validate material defects for return to supplier and ensure timely replacement by supplier.
• Apply 8D and other applicable quality tools with suppliers to ensure implementation of permanent corrective actions and no repeats.
• Contact suppliers and liaise between engineering/manufacturing to reach common acceptance of path forward for material issues that are not pure resultant of supplier fault.
• Conduct supplier quality control audits on a regular basis to ensure suppliers and their supplies remain in compliance with their internal production & quality control process and management systems and standards as well as AEM supplier guideline, requirements and applicable standards.
• Maintain a supplier database and their performance evaluation/scoring to facilitate supply chain management.
• Update internal procedures and work instructions for changes and conduct procedural trainings as part of internal continuous process improvement.
• Provide guidance to Incoming quality inspectors on inspection process and methods.

Requirement:

• Diploma/Degree in Mechanical Engineering/Mechatronics/Electrical.
• At least 2 years in the area of Supplier Quality
• Familiar with mechanical and materials used in equipment assembly
• Knowledge of Problem Solving skills and familiar with Quality tools such as 8D, Pareto
• Analysis, 5 Whys, FMEA, DOE etc.
• Good communication skills
• Independent, takes initiative and able to work with minimum supervision
• Able to work with diverse cultures

Design Quality Engineer, Quality Assurance

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and Execute Test plans for qualifying new designs to the intended customer use case
• Develop Accelerated Life Testing/Stress for high value components
• Propose, procure and setup test equipment for component qualification test
• Conduct statistical data analysis for test and reliability data and report compilation
• Assess component quality for working with Supplier. Perform Root Cause Analysis by coordinating with Engineering team
• Skills Knowledge of ISO 9000 Quality Management System (Preferable)
• Good Understanding of Quality and Reliability engineering
• Ensure all reported defects from Qualification tests are logged & follow up with owner till corrective action completion
• To support product architectural and core execution

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements

• Minimum Bachelor’s Degree in Electrical/Electronics/Instrumentation/Mechanical Engineering
• At least 3 years’ working experience in a semiconductor environment and leadership role
• Strong knowledge in qualification test plan development, test instrumentation, problem solving
• Skills Knowledge of ISO 9000 Quality Management Systems preferred.
• Good background in statistical analysis and Reliability preferred.
• Self-motivated individual who is action/result oriented, independent, flexible, with a passion for developing technical excellence products.
• Working knowledge of Minitab and experienced in MS Office packages (Word, Excel, PowerPoint, Outlook)
• Good interpersonal and communication skills

Knowladge of admin and accounts preferred. Computer literate , candidate should be self driven and able to work independently

Role & Responsibilities:

Your main responsibility is to coach, direct, and guide the principals and centres in meeting the different criteria of the Singapore Preschool Accreditation Framework (SPARK).

• Assist in the training, coaching, and mentoring of Centre Leaders and Educators to effectively implement quality teaching and learning approaches, and to establish excellent learning environments within the centres.
• Plan, evaluate, and provide guidance to centres in meeting SPARK Full Assessment and Development Visit criteria. Prepare reports and action plans to enhance their performance.
• Conduct thorough audits of all Star Learners Preschools to ensure consistent implementation of the Literature-Based Curriculum. Share detailed reports of the audit findings with the centres and suggest recommendations for improvement.
• Conduct classroom observations to gather valuable data and insights. To ensure that the quality of teaching and learning is maintained at a high level.
• Create and deliver training and coaching programs that align with the requirements of SPARK criteria.

Requirements:

Education & Experience

• Minimum Bachelor in Education/Early Childhood Education or higher
• Minimum 2 years of ECE teaching experience
• Minimum 2 years of visionary & curriculum leadership in EC setting
• Minimum 2 years of experience in mentoring and/or coaching in EC setting

Knowledge, Skills and Attributes

• Well-versed in the regulatory frameworks and standards governing early childhood education in your region, such as SPARK, to ensure compliance and quality assurance.
• Have Analytical and problem-solving skills to analyze complex data, identify gaps, and develop targeted solutions to improve quality and performance in preschools.
• Flexibility and adaptability: You should be adaptable to changing situations, open to learning, and able to adjust your coaching and training methods to meet the unique needs of each preschool and teacher.
• Excellent communication skills: You should have strong interpersonal and communication skills to effectively communicate feedback, provide coaching, and collaborate with stakeholders, including teachers and principals
• Passion for education: A passion for education and a commitment to improving the quality of early childhood education are essential attributes for a preschool quality principal.

At Star Learners, we’ve been providing the highest standards of care and education for our children since 2003. Our literature-based curriculum goes beyond literacy, focusing on 21st century skills like critical thinking, collaboration and communication. As one of Singapore’s largest wholly-own private childcare brands with 43 centres island-wide, we prioritise quality, accessibility and affordability through the Partner Operator scheme. Our commitment extends to the professional growth of our early childhood educators. Join us at Star Learners, where we’re not just shaping futures, we’re raising heroes of tomorrow.

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

• Minimum Degree in IT from a recognized polytechnic/institution with 3-5 years of working experience in relevant work area.
• Experience working on Control M Job Processing; preferably Version 8/9.
• Experience in using Control-M utilities for AS400, Mainframe, Open system (Unix and Windows) platform.
• Good communication and collaboration skills working with Operations/Technical/Production support teams.
• Proficient in using MS Office Suite of products.
• Good Analytical and problem-solving skills.
• Operations support and monitoring.
• Proven ability to work independently and under pressure.
• Willing to extend work on weekends as and when required.
• Team player with good interpersonal skills

Job Title: QA Engineer

Location: 970 Toa Payoh North, #03-06/07/08, Singapore 318992

Job Type: Full-time

About Willowmore:

We are a centrally located start-up technology company, specializing in Smart Access Digital Locks and we are currently experiencing strong growth. As the company scales, we are looking to hire within our Operations Department and find someone who can support us through our next phase of development.

Job Summary:

We are seeking an experienced QA Engineer specializing in electronics solutions to join our team in Singapore. The ideal candidate manages testing activities of products and providing assurance that the quality of hardware manufactured and delivered to our customers is compliant to the standards as specified. The role will also require candidate to manage manufacturers including product delivery (import and export), to and from manufacturer and customer.

Responsibilities:

· Define test strategy and test plan, create tests cases based on requirements and design documentation. Ensure requirement traceability and complete coverage.

· Approving manufacturing process proposed by manufacturers as well as review and approve testing done by manufacturer.

• Perform product qualification test (end to end) to ensure that product is completely error-free and in line with requirements.
• Ongoing review and reporting of products performance by end customers as gathered by our systems, including detailed analytics of logged errors and performance in our database.
• Proactive ability to troubleshoot, recreate errors found in the field and recommend appropriate fixes
• Ensuring products manufactured meet all the required certifications in respective regions.
• Analyze logs report from manufacturer to investigate test and production defects, report incidents using a defect management tool, and monitor them until they are resolved.
• Produce documents related to testing including test report and release notes etc.
• Be the main contact with manufactures and manage them delivering what Willow more requires.
• Automate test to make them reusable.
• Liaise with internal Engineering Teams (Firmware/Application Development/Back End Server team) to ensure they deliver their respective pieces to ensure Product can go into service as intended when intended.
• Manage end to end logistic from supplier to customer (DO, BoL, COO)

· Provide technical & operations support to customers should service performance be required

· Manage technical product specification and updates.

· Manage Product training and documentation associated with Hardware and how to use it.

· Review results and deliverables of continuous firmware, application and software testing to enable product to be successful used by end customers

Requirements:

• Degree in Firmware/Electrical / Electronics / Computer and/or IT.
• 5 years or more working experience, prefer in manufacturing environment
• Experience with complicated system testing involving both hardware and software in related field, preferably within the industry parameters of Willowmore
• Experience with defect management system is desirable.
• Leadership, self-motivation, proactive and strong relationship building skills
• Demonstrated ability to lead and control manufacturers to deliver what is required
• Hardworking, willing to learn and able to pick up skills quickly.
• Fluent proficiency in Mandarin written and spoken.
• Knowledge of Bahasa desirable.
• Ability to identify and solve complex problems, spot opportunities and work in support of other teams such as technology and sales team.
• A strong desire to promote and implement positive change within the business processes.

At Willowmore, we encourage and foster innovation and a continuous improvement culture. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a highly motivated and results-oriented individual with a passion for operational excellence, we invite you to join as QA Engineer at Willowmore Pte. Ltd. Please submit your resume detailing your relevant experience and qualifications, to [email protected]. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Summary:

• Title: Senior/Executive, Value & Safety Office
• Industry: Healthcare
• Location: Woodlands

Job Responsibilities:

Quality Assurance

• Provide support in setting up organisation wide Quality Management System and in planning and rolling out of Ensure Safer System (ESS) programme
• Work with various departments or professional groups to adopt and implement healthcare standards (ex: Joint Commission International (JCI) Standards)
• Work with Ensure Safer System (ESS) secretariat to manage the ESS steering committee meeting
• Manage and participate in Ensure Safer System (ESS) audit programs to ensure compliance with defined policies, procedures and standards requirements
• Perform documentations and standard operating procedures review
• Work closely different stakeholders to train and build a pool of qualified auditors within the organisation.

Quality Improvement

• Support organisational wide multi-pronged quality improvement initiatives.
• Work closely with various departments or professional groups to operationalise the plan.
• Participate in multidisciplinary improvement projects team in project scoping, data analysis, process mapping, goal setting and formulate innovative solutions.
• Support faculty members or external partner to create training materials as well as organise improvement methodology, tools, and techniques workshop.
• Organise quality related activities to celebrate and inculcate the improvement effort within the organisation.

General

• Work closely with various functions within department to deliver Quality annual work plan.
• Execute special tasks and events as assigned by reporting officer.

Job Requirements:

• Bachelor’s Degree in Science, Engineering, Nursing, Business Administration & etc.
• Good command of the English language (spoken and written) and presentation skills.
• Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint).
• Candidates with at least 3 years of experience in Quality Management Systems and internal audits will be considered for senior position.
• Experience in leading or participating in improvement project is also an added advantage.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Responsibilities:

1. Implement and manage surveys to collect customer feedback on service satisfaction.
2. Analyze survey data to identify trends and areas for service quality improvement.
3. Collaborate with teams to develop action plans based on survey findings.
4. Monitor key performance indicators (KPIs) related to service quality and report to management.
5. Conduct root cause analysis of service issues and recommend corrective actions.
6. Evaluate and refine survey methodologies for relevance and effectiveness.
7. Provide guidance and support on service quality to internal teams.
8. Stay updated on industry best practices and trends in service quality management.

General Responsibilities:

• Manage feedback and related administrative tasks.
• Represent the organization in events and committees as required

Requirements:

• Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
• Excellent writing and interpersonal skills.
• Proficient in Microsoft Office.

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas, and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

Mighty Jaxx is looking for a Quality Assurance (QA) Test Intern to join the Engineering team in an exciting website revamp project.

We are looking for a full-time intern, who is able to join us from May 2024 onwards, ideally for a period of a minimum of 3 months.

Responsibilities

• Collaborate with product managers, technical leads, and other team members to support the QA team
• Take ownership of assigned tasks and QA tickets
• Participate in the QA of features and bug fixes under the guidance of QA leads
• Learn from and be mentored by the QA lead, and actively seek guidance to progress in your career goals
• Communicate project status, challenges, and opportunities to the team lead

Requirements

• Currently pursuing Computer Science, Software Engineering, or a related field of study
• Familiarity with QA principles used for web and mobile applications
• Understanding testing frameworks and writing of tests is advantageous
• Prior experience conducting tests in the e-Commerce industry would be a bonus
• Good problem-solving skills and the ability to articulate technical concepts clearly

To apply, please send an updated copy of your resume to [email protected]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Production Controller;

• Min NTC/ITC/Diploma in technical qualifications.
• Min 5 years of manufacturing experience in electronics & mechanical environment.
• Internal liaison with engineers, buyers, production & sub-contractor in meeting operational needs.
• Knowledge of both electronics/mechanical components.
• Experience in material kitting and shortages.
• Knowledge of PCBA, Testing, Assembly & Testing production processes.
• Provide leadership in ISO 9000 quality management system.
• MS Office proficiency.
• 5-day work week (8:00am to 5:30pm)
• Bilingual
• Location; Toa Payoh
• Salary S$2,700 to S$3,500 pending experience and knowledge.

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

KEY ROLES AND RESPONSIBILITIES

• Develop, implement, and maintain document control processes and procedures in compliance with ISO 9001, and other quality system requirements
• Implement processes and system to cover key areas not limited to: Storage file management, Indexing, Version control, Doc check in and out, Security/Access, Archiving Rules and Auto doc num generation
• Manage the development and revision of controlled documents, ensuring all changes are approved by the appropriate personnel in a timely manner
• Maintain the master list of controlled documents, ensuring all documents are properly labeled and stored.
• Distribute controlled documents to authorized personnel, maintaining records of distribution.
• Train new employees on document control procedures
• Investigate and resolve document control non-conformances.
• Perform audits of the document control system to ensure compliance.
• Update document control procedures as needed.
• Generate reports on the status of document control activities
• Maintain confidentiality of all company information
• Adhere to all safety policies and procedures
• Coordinate with other departments to ensure all relevant documents are under control
• Plan and conduct meetings with stakeholders and presentations related to document management.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in business, engineering, or related field
• 5+ years experience in document control or a similar role
• Working knowledge of quality management systems (ISO 9001)
• Experience with project management software, such as Microsoft Project
• Proficient in SharePoint is preferred
• Proficient in Microsoft Office, Adobe Acrobat, and Docusign
• Familiarity with records management principles

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Proficient in the use of SharePoint, Microsoft Word, Excel and PowerPoint and ability to learn other job-related programs and software.
• Detail oriented individual with proven ability to work independently and as part of a team to prioritize work, multi-task and get results.
• ·Excellent Interpersonal and communication skills