Academic & Quality Assurance Director

Roles & Responsibilities

Overall Job Role:

Spearhead the EduTrust certification renewal and Workskills Qualification (WSQ) accreditation and other quality certifications subscribed to by the organisation required by the governing bodies.

Academic work involved occasionally teaching in a couple of the courses

Other functions include supporting in areas of student recruitment; all pre and post enrolment activities; and all the way to students’ completion of courses.

Job Responsibilities:

Primary Responsibilities:

1. Maintain all requirements under CPE's Enhanced Registration Framework (ERF) and EduTrust certification. This includes enforcing policies and procedures and initiates corrective actions. Responsible for entire quality assurance of edutrust procedures and proper documentation.

2. Stay abreast of latest updates/changes in regulatory (SSG, CPE, ICA etc) requirements, policies and the Private Education Act.

3. Contributes information and analysis to strategic plans and reviews; prepares and completes action plans; implements programs to improve overall productivity, quality, and customer-service standards

4.Prepares quality documentation and reports by collating, analysing and summarising information and trends including processes and recommending necessary changes to the CEO

5. To submit Course Proposal for the application of funding, course accreditation and new course applications.

6. Responsible for smooth operation of course delivery and business viability of the organisation.

Secondary Responsibilities:

Lecturers Management as well as to teach in a couple of modules in courses. Spearhead and Participate in relevant corporate activities and initiatives as a team member in Management.

Assist students to obtain jobs by organising employer interview events, etc.

Qualification & Experiences :

Preferably a Singapore Registered Nurse with training qualifications such as ACTA/ACLP. Or having worked in private education institutes with edutrust knowledge and experinces.

About Certis

We are a leading outsourced services partner that designs, builds and operates multi-disciplinary smart security and integrated services. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Responsibilities we will trust you with:

• Lead/co-lead complex transformation projects spanning the entire lifecycle – from strategy formulation through to execution using various Business Strategy tools, Lean Six Sigma methodology, Design Thinking, Problem Solving and Critical thinking skills to deliver quality and value-added services to the stakeholders. The tasks may include (not limited to) the following:
• Understand problem statement such as operational issues, customer experience, regulatory concerns etc.
• Understand Business vision and mission, business case, strategy, financial goals, business needs etc.
• Work with Business Head to understand or co-design target operating models, organisation design, change management plan, workforce planning etc.
• Facilitate iterative ideation to bring about innovative solutions to meet desired outcome.
• Engage with various levels of people in the organisation including C-level and Senior Leadership Team to obtain buy in for proposed solutions and business outcomes.
• Work closely with working level in the business unit(s) to gather requirements and with IT to operationalise the selected solutions including mock-ups, development support and UAT.
• Instil continuous improvement mindset through working with key stakeholders to establish, review, and analyse the Key Performance Indicators that forms the fundamental of prioritizing and solving the problems at strategic level.
• Responsible for providing leadership, coaching and mentoring to the assigned departments.
• Ensure departments projects pipeline is healthy to meet annual cost reduction targets.
• Responsible to ensure all projects are meeting ROI, solutions are sustainable, met regulatory requirements, properly approved at different stages with the tollgate committee, properly documented amongst other tasks.
• Provide face-to-face/virtual trainings/workshops to company-wide audience from rank and file employees to Senior Leadership to ensure all staff speaks a common Quality language.

Your areas of knowledge and expertise that matter most for this role:

• Bachelor of Science in Project Management, Quality, Technology or Engineering related field is preferred.
• Min. 5 years of Lean Six Sigma experience (Certified Black Belt preferred) and proven track record in leading and/or facilitating large scale process improvement and/or digital transformation projects. May also include experience in other activities such as Planning, Implementing and Mentoring.
• Min. 5 years in customer service organisation, preferably, with functional knowledge in managing/improving complex end-to-end processes that cut across multiple departments/business units.
• Min. 3 years of Project Management experience in managing multiple projects with varying levels of management responsibilities and complexity.
• Exemplary interpersonal skills with an ability to:
• Influence, negotiate, and resolve conflicts to reach consensus around common goals
• Communicate at all levels to maintain relationships and cooperation in pursuing organisational goals.
• Experience & exposure to Design Thinking and Digitalisation
• Pro-active, independent, result oriented, passionate and time management are essential to succeed in this position.

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability, and efficiency.
• Commitment to your ongoing development, including on-the-job opportunities, formal programs, and assistance with further education.
• Community volunteering opportunities.
• A competitive remuneration package featuring performance-based incentives, medical insurance, and a dental allowance.

Job Title

Control IT Software Specialist

Job Description:

Do you like to take an extra step, analyzing the root cause of a failed software component or interface, and providing solutions for the cause?

Vanderlande understands the complexities associated with a successful airport and parcel operation and delivers future-proof logistic process automation. These automation systems are composed of many Electromechanical, IT, and control components that require expert knowledge to support.

As an IT System Control Specialist, you will analyze and assist in servicing baggage handling system control software. You are responsible for helping the operation and maintenance team find and resolve system issues, researching solutions, and proposing changes to the system. You will have frequent contact with internal and external customers and third-party contractors.

As an IT System Control Specialist, you have a strong affinity with Oracle data administrator and Java-oriented software combined with the Linux platform they run on.

Key responsibilities:

· Identify problems and perform root cause analysis of upper-level control software of Vanderlande baggage handling system, in close collaboration with other teams.

· Review system and application logs to trace issues and gather information for analysis.

· Develop and maintain customer-specific validation test processes and reports for change control log.

· Continuously monitor IT infrastructure, application, and material handling application environment.

· Triage all events reported and maintain incident reports.

· Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)

· Have a systematic way of troubleshooting a problem.

· Advise the customer on actions to minimize equipment downtime.

· Take proactive measures based on own insight, lifecycle plans, or preventive maintenance plans.

Qualifications:

· Bachelor’s degree in computer science engineering, information technology, information systems, mathematics or a related field of study.

· Preferably you have a good understanding of IT service management practices (ITIL v3/v4)

· Affinity with IT and Industrial Automation and interest in logistic processes.

· 5 years of relevant working experience in industrial systems.

· Hands-on experience with Oracle SQL and JAVA software development is preferred.

· Hands-on experience with LINUX and network communications is preferred.

· Basic knowledge of IT infrastructure and software development

· Basic knowledge of testing methodologies and troubleshooting techniques

· Good communication skills in English.

· Assertive team player and proactive.

· May have to work after hours and weekends as the operation runs 24/7.