Job Responsibilities

• Provide assistance to the Head of Departments to develop and implement strategic plans – may include developing short and long-term plans for BCAPD APAC to ensure its growth and sustainability.
• Managing and assessing risks that could impact the bank’s operations such as identifying potential risks, developing mitigation strategies and monitory the effectiveness of these strategies.
• Managing regulatory compliance and ensuring the countries in APAC comply with all relevant local regulations, laws and Head Office guidelines.
• Ensuring financial stability which involves developing and managing budget allocations to countries and headcount management for BCAPD APAC within stipulated guidelines.
• Leading and managing teams across the various groups by ensuring the members are aligned with the organisation’s goals and objectives – fostering a culture of continuous improvement, collaboration and teamwork.
• Supporting Head of Departments on people management within BCAPD APAC such as talent mobility to groom younger generation leaders and driving performance management.
• Managing effective communications with Head Office, Countries Heads and GMs and Group Heads within BCAPD, Business & Control Functions Heads and relevant authorities whenever necessary.

Job Requirements

• Bachelor’s degree in business administration or banking and finance.
• Experience in areas of strategic planning, risk management, compliance or operations management (including overseas operations), budget management and internal controls management will be advantageous.
• Strong and effective communication skills are essential to manage stakeholders. relationships.
• Possess a strong understanding of relevant laws and regulations to ensure compliance are adhered.
• Ability to think strategically and develop long-term plans and goals.
• Strong analytics skills in assessing risks and opportunities to make informed decisions.
• Proficiency in both English and Japanese is highly preferred as this role needs to prepare reports in Japanese for reporting to Head Office in Japan. This role also needs to present and communicate with stakeholders and counterparts in Tokyo Head Office who mainly communicate in Japanese.

· At least 10 years experience

· Willing to work on holidays/work on shifts/change of shift

· Able to work for long hours

· Can work between different locations

• Set detailed guidelines on what needs to be checked and what the quality standards are
• Update our Quality Management System (QMS) with incidents, fixes and improvements
• Audit our systems based on ISO 9001:2015 requirements
• Determine quality metrics for all manufacturing procedures
• Monitor the entire production cycle and perform regular tests to identify potential malfunctions as early as possible
• Inspect product materials and electrical systems for defects and durability
• Identify the root of technical issues and recommend fixes
• Prepare reports on malfunctions and corrective actions (e.g. number of defective raw materials per order)
• Review current blueprints and quality documentation
• Set and track quality assurance goals (e.g. reduce average turnaround time for quality checks by 20%)
• Coordinate with external quality assurance auditors and technicians to ensure legal compliance
• Work with internal teams to increase customer satisfaction by improving the quality of the products

Job Responsibilities:

Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.

• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

To perform Quality Control functions within the Material Receiving, Label Control, Distribution and Production areas in order to assure material and products are sampled and released in compliance with agreed specifications and timelines.

Responsibilities:

Quality Control functions within Material Receiving:

• Perform incoming goods sampling, inspection and approval.
• Ensure any customer specific requirements have been carried out by Logistics during booking-in and Quality Control during the approval process.
• Sample materials upon customer request.
• Carry out expiry and status changes of materials upon request.
• Travel abroad when required to aid the inspection, approval and sampling of materials for Almac Clinical Services.
• Ensure Sampling areas are cleaned and perform area clears after sampling has been completed.
• Ensure Almac Clinical Services adherence to cGMPs, SOPs and Customer instructions through performance of job function.
• Monitor storage area environmental conditions.

Quality Control functions within Label Control and Distribution:

• Inspect and approve Clinical Labels prior to issuance to packaging operations, distribution and direct dispatch from Almac Clinical Services. Record results electronically.
• Perform electronic inventory transactions to make labels available to Production.
• Advise Label Control and Distribution personnel on accept / reject criteria and on general issues.
• Approve Label Verification projects used to perform a fully automated inspection of labels.
• Approve randomisation files for use by the label verification system.
• Apply and remove electronic holds on distribution orders.
• Perform verification checks on documentation and clinical material prior to distribution from Almac Clinical Services.
• Approve Depot Shipment paperwork.

Quality Control functions within Production:

• Perform regular in-process quality checks on products, processes, room layout and safety to ensure compliance with GMP and Almac Clinical Services procedures Perform end of operation documentation checks and associated electronic transactions.
• Advise Production personnel on accept/reject criteria and on general issues.
• Review log books and perform facility inspections.
• Instruct Production personnel on cleaning methods and perform area clearance checks, this includes the corridors and changing areas.
• Perform sampling and Inspection operations as requested.
• Perform calibration checks on balances and scales used in the Almac Clinical Services facility.
• Accompany Almac approved contractor when performing Environmental Monitoring.
• Travel abroad when required to aid the inspection of labelling operation.
• Perform inspection on JTM related activities e.g. printed clinical labels, labelled clinical materials and review JTM batch documents.

In General:

• Perform Destruction duties as required.
• Assist in client audits.
• Instruct relevant personnel on cleaning methos in the event of spillage.
• Monitor environmental conditions in storage and production areas. Alert QC Supervisor / Manager immediately when there is an excursion of environmental condition.
• Assist with the allocation and prioritising of duties for Materials Receiving, QC Label Control & Distribution and Production personnel.
• Check documentation for completeness and accuracy. Identify any deviations from written procedures and inform relevant personnel.
• Assist and deputise for the Quality Control Supervisor.
• Contribute to the review and writing of quality procedures, including the development of new SOPs and revision of existing SOPs.
• Assist with training and development of QC Materials Receiving, QC Label Control & Distribution and Production personnel.
• Attend meetings when required.

Criteria:

• Diploma in sciences or life sciences discipline
• Knowledge of GMP
• Excellent verbal and written communication skills
• Ability to demonstrate a logical approach to problem solving
• Ability to use initiative and to prioritise tasks
• Ability to work to consistent high standard under pressure
• Be willing to train others when required
• Ability to demonstrate strong attention to detail

Careers That Change Lives

This role will lead initial set up of Quality Systems for a new entity to meet local medical device regulations and China Good Manufacturing Practices.

A Day In The Life:

This role will Ensure products manufactured by contract manufacturer meet all defined specifications and are developed and manufactured in compliance with all applicable quality system requirements and provide leadership to work with different Medtronic entities and set up the strong relationship to support the implementation of Quality Systems for the new entity in implementing China localization strategy.

Primary Responsibilities

• Set up the Quality Systems to it meets Singapore, China and requirement countries requirement.
• Establishes quality programs and initiatives to ensure products and assemblies are developed and manufactured per applicable requirements.
• Establish strong supplier control and Quality oversight over suppliers and Medtronic entities.
• Driving continual and preventive improvement of quality management systems in supporting the conformity of process and product quality.
• Supports and develops systems for the identification, analysis, correction, and prevention of quality issues.
• Contributes quality expertise to product development and manufacturing transfers including working closely with suppliers to implement robust manufacturing processes and Quality oversight.
• Oversees and lead key quality systems processes to ensure its effectiveness which includes Design Control, Supplier Controls, Quality Planning, Document Controls, Training, Audits, Change Controls, Nonconformance CAPA, Manage External Requirement, etc.
• Leads the site audit readiness and manages, conducts and coordinates external (Singapore, China, ISO, etc.) audits.
• Take preventive actions to improve the compliance and effectiveness of Quality Management Systems by proactive learning from other sites and best practices from the industry.
• Provides QA support, participate and collaborate with Operating Units improvement program
• Works with local management team members in developing long and short-term quality goals and strategies.
• CAPA board memberParticipate in CAPA and board meetings to review the trending of all input sources and determine if any further action is needed
  Perform review on the CAPA investigation, action plan and effectiveness to determine if CAPA process requirement are fulfilled.
  
• Represents the new entities to collaborate with peers across all Operating Units for global quality initiatives and works closely with peers on similar quality concerns between Medtronic sites

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

Job Description:

• To ensure electrical, instrumentation and control engineering technical scope performance meeting the project specification, budget and stakeholder expectation.
• Identify and responsible the electrical, instrumentation and control engineering deliverables.
• Responsible the electrical, instrumentation and control engineering change order and meeting the delivery lead time and stakeholder expectation.
• Able to read and implement the project technical specification to the project deliverables.
• Attend client/ consultants meeting for technical clarifications and related activities.
• Facilitate the generation of the control, electrical and instrumentation engineering risks and mitigations for the project risk register.
• Manage the electrical and instrumentation package vendors and review vendors’ quotation
• Ensure CIE engineering is completed accurately within schedule and budget
• Conduct FAT/SAT and equipment troubleshooting
• Prepare panel drawings, circuit drawings and all electrical documents
• Prepare instrument data sheets and instrument list
• Prepare automation engineering documentation such as functional description specifications, control philosophy, control system architecture
• Design of Electrical & Instrumentation panels based on water and wastewater treatment process requirements (focus on RO & MBR applications basis)
• Identify instruments, electrical equipment and components to procurement.
• Any other duties commensurate with the role.

Requirements:

• Degree in electrical engineering, electrical and electronics engineering, control and instrumentation or related fields
• Experience in water and wastewater treatment projects a plus
• 5 years and above experience.
• Experience in the industries standard, NORSOK, NEK, PSA, IEC, BS & etc. and hazardous areas classification.
• Willing to travel overseas
• Good verbal and written communication skills in English • General computer knowledge is essential (MS word, excel, PowerPoint, MS Outlook).

Responsibilities

• Prepare QA/QC procedures, Project Quality Plan, Method Statement, checklist and inspection form with project team members
• Monitor daily site QA/QC activities, ensure that QA/QC procedures, Method Statement and Project Quality Plan is adhered by the project team members
• Conduct raw material inspection, site inspection, testing, post installation check out (PICO) and issue QA/QC inspection report
• Monitor and ensure all the tools and equipment are calibrated when it is due and update in Tools and Equipment List FY XXXX
• Investigate the cause of non-conformance with project team members and recommend corrective / preventive actions, if require to prevent recurrence
• Ensure that all audit findings on non-conformance findings / reports and punch lists are properly addressed and closed together with the client
• Ensure proper documentation and filing of QA/QC records
• Conduct internal quality audit based on project quality plan and client requirement
• Attend client QA/QC meeting
• Assist in preparation of Final Documentations for handover to clients

Qualifications and Work Experience

• Diploma in relevant engineering
• Accredited ISO 9001 internal auditor certificate is an advantage
• Good QA/QC knowledge on electrical, signal and communication inspection and testing
• Good knowledge on interpretation of electrical drawings
• Good interpersonal, analytical and problem-solving skill
• Able to work independently
• Good oral and written communication skills
• Good Microsoft office knowledge and skills

Job Description & Requirements

Overview:

In this role, you will be the expert in planning, implementing and ensuring compliance with ISO standards at all levels of the company. You will be required to maintain documentation, conduct internal training and audits pertaining to ISO standards adopted by the company. The ideal candidate should have a keen eye for detail, good written and communication skills and adopt a mindset of continuous improvement.

Responsibilities include:

• Assist in implementation of ISO and Halal standards (ISO 9001, ISO 22000)

• Plan and conduct bi-annual internal ISO audits

• Ensuring compliance and preparation for external audits

• Assist in and conduct in-house training of staff (e.g. personal hygiene and food safety, workplace safety, fire drill briefing and new employee onboarding)

• Conduct daily audit on personal hygiene, food quality, food hygiene and employee safety at central kitchen (including vehicles)

• Conduct personal hygiene, food quality, food hygiene and employee safety audit at all outlets (island-wide, transportation provided)

• Assist in product development projects (E.g. packaging materials, raw ingredients, processing equipment and etc.)

• Assist and develop SOPs and checklists for central kitchen and outlet

• Assist in application or renewal of food shop licences and Halal certification

• Any other ad-hoc duties as and when assigned by Management

Minimum qualifications

• Bachelor degree in Food Science, Food Technology, Culinary Science, Quality Assurance or related field

• Excellent command of the English language (written and spoken)

• Basic knowledge in FSMS, HACCP, QMS and Halal Certification

• Preferably 2 years working experience in QA or related field in F&B industry

Requirements

• Good communication and interpersonal skills

• Good team player

• Able to work within deadlines and well-organised

• Positive attitude and eager to learn

• Display strong initiative and able to work independently

• Thrive in a fast-paced environment and able to adapt quickly

• Perform quality control checks of all products to ensure that they meet the requirements
• Maintain the quality standards
• At least 3 years of relevant working experience in the food industry
• possess basic Teppanyaki cooking skills
• A good team player
• Assist in leading quality and food safety related audits

Job Summary:

The Environmental Control Officer (ECO) plays a critical role in ensuring that road and civil construction projects adhere to environmental regulations and standards. Working closely with road contractors, government agencies, and environmental stakeholders, the ECO oversees environmental compliance, monitors construction activities, and implements mitigation measures to minimize environmental impacts. This role requires a strong understanding of environmental laws, regulations, and best practices in the construction industry.

Key Responsibilities:

· Ensure that all construction activities comply with relevant environmental laws, regulations, and permits.

· Review project plans and specifications to identify potential environmental impacts and develop mitigation strategies.

· Conduct regular inspections to monitor compliance with environmental requirements and address any violations promptly.

· Maintain records of environmental monitoring data, inspection reports, and compliance documentation.

· Monitor air, water, and soil quality during construction activities to assess potential environmental impacts.

· Implement erosion and sediment control measures to prevent soil erosion and protect water quality.

· Monitor noise and vibration levels to minimize disturbances to surrounding communities.

· Coordinate with government agencies, clients, and community stakeholders to address environmental concerns.

· Respond to inquiries and complaints from the public regarding environmental issues related to construction activities.

· Provide environmental training to project staff and contractors to raise awareness of environmental requirements and best practices.

· Develop educational materials and conduct outreach programs to promote environmental stewardship among project stakeholders.

· Foster a culture of environmental responsibility and compliance within the project team and contractor workforce.

· Identify potential environmental risks associated with construction activities and develop contingency plans to mitigate these risks.

· Respond to environmental incidents and emergencies, such as spills or releases, in accordance with established protocols.

· Conduct post-project evaluations to assess the effectiveness of environmental mitigation measures and identify lessons learned for future projects.

Qualifications:

· Registered Environmental Control Officer for Specified Construction Sites with National Environment Agency.

· Previous experience in environmental compliance, preferably in the construction industry or infrastructure development projects.

· Strong knowledge of environmental laws and regulations.

· Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders and facilitate collaborative problem-solving.

· Strong analytical and problem-solving skills, with the ability to assess complex environmental issues and develop practical solutions.

· Attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment.

· Minimum 3 years of relevant experience in the construction industry.

· Experience in the implementation of ISO 14001 and Green & Gracious Builder Scheme (GGBS)

· Working Day: Monday to Friday and Alternate Saturday

· Salary commensurate with working experience

• Prepare PLC program, SCADA software and conduct simulation tests in office. Support maintenance of existing SCADA systems and PLCs.

• Install instruments based on hook-up drawings.

• Conduct Factory Acceptance Test (FAT) for panels and do On-site commissioning. Install the hardware and carry out all the tests. Create test reports and submit to customer.

• Attend weekly progress meeting with customer and report progress. Conduct Toolbox meetings.

• Support customer through remote desktop or phone call for emergency issues at site

• Prepare Operation & Maintenance manuals for projects

• Attend company internal meetings and present on progress of projects.

• Good Technical Experience in Electrical, BMS, Process Instruments & Fire Alarm systems

• Prepare and Submit BOQ and Quotation for New Tender jobs and Additional works

• Prepare detail work schedule, site organization and

manpower mobilization plan

• Prepare MSRA for all work activity.

• Submission of Material Catalogue and Samples and Arrange RTO Inspection.

• Prepare Electrical, Instruments & Control cable Schedule

• Arrange Work place daily activity for team members, and arrange and order Tools and Materials.

• Prepare work Progress daily, weekly report & Minutes of meeting report

• Arrange RTO site inspection and testing report as per customer requirements

• Prepare and submit As-Built Drawings with PE Endorsement

• Verify and approve the timesheets of project technicians.

We are seeking for pest control technicians to join our team!

Contact Mr Avi @ 91383851 for an interview.

Job Description

Duties and Responsibilities

• Spray, fog, bait and trap to control pests.

• Control roaches, ants, rodents, birds, termites, etc.

• Inspect property, determine problem and implement the most effective solution.

• Receive work orders and work requests, determine nature of the problem and undertake

necessary actions.

• Ensure safety of clients and their respective customers while performing duties.

• Operate spraying equipment, bait gun, power fogger and various power and hand tools

in performance of duties.

• Comply to workplace safety regulation while executing the duties and maintenance of

the equipment and vehicle

•. Perform other related work as instructed by reporting officer

Salary Range:

$1650 to $2500

Job Requirements

Attributes

· Ability to work in a team

· Attention to detail and accuracy

· Communicate well with customers to build strong customer relationship

· Ability to manage time and complete all delegated tasks efficiently

· Excellent knowledge of Singapore road with good driving record

Requirement

· NEA Technician License ( those with no license and experience may also apply)

· Min NITEC

· Class 3 Driving License ( preferred but not a requirement

Job Responsibilities:

Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.

• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

Responsibilities

• Conducting daily AML assessments and approval of KYC reviews for new and existing customers, at normal and enhanced due diligence level in line with AML policies and HO memoranda.
• Reviewer and Approver for updates to Customer Info in KYC System
• Interpreting and analysing KYC data to accurately risk access new and existing clients, making sound judgement calls in terms of escalation and risk mitigation.
• Conducting daily AML assessments of screening alerts in line with AML policies and HO memoranda, and to advice Front Office on issues in these reviews or transactions.
• Function as a subject matter expert on AML related issues, providing guidance to others where required, providing advice on customer due diligence that is risk based and proportionate, in accordance with regulatory guidance.
• Embed and improve the client screening process and adapt it to new technology as required.
• Liaise with Front Office and Legal & Compliance departments for AML related issues.
• Participation in ad hoc and project work as required.
• Conduct study meeting to other sections on AML related matters.
• Any other assignments from Dept/Group Head.

Requirements

• At least Bachelor’s degree
• At least 3 years of experience in KYC Periodic Review for Corporate customers
• Able to link diverse information to build a full picture and spot inconsistencies
• Good knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Good team player within the department and organization
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions.
• Able to work with front office and back office

COMPANY DESCRIPTION

Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group, Royal Ahold Group (since exited from Singapore Markets) and many small supermarket chains since our establishment.

RESPONSIBILITIES

The role which is part of the Supply Chain will be responsible for maintaining and improving existing automation capabilities, as well as developing a team of automation and maintenance technicians under the incumbents charge.

Responsibilities

• Support automation maintenance team in performing regular preventive/corrective/ predictive /conditions based / ad hoc / reliability centred based maintenance on storage systems, equipment, and packaging machines that would ensure optimal operation with minimal disruption to supply chains operation.
• Support Automation Maintenance Lead on complex diagnostics and repair malfunctioning complex logistics and packaging equipment.
• Support installation, modification, upgrade, and maintenance of storage systems and packaging equipment in project phase as team representative.
• Support automation team in maintaining industrial control systems for automated equipment ( Software / hardware)
• Deep Dive and Determine root causes of failures using statistical methods and recommend changes in designs, tolerances, or processing methods.
• Provide engineering support for the modifications of robotic and automation systems.
• Work closely with operations and automation teams to ensure that all automation equipment and processes meet safety standards and comply with company policies.
• Support in prepare reports about system performance and breakdowns from technicians, for management.
• To be able to support Automation Maintenance Lead and technicians in identifying and resolving process related issues.
• Work with Team to formulate work instructions / safety risk assessment / Continuous improvement projects.
• Ability to calculate and identify bottlenecks in process flow to prevent bottlenecks and formulate backup plans with the operations team as a preventive measure.
• Any other ad hoc duties as assigned.

• Bachelor Degree
• 3 years+ experience in control engineer/ commissioning or 5 years+ after service
• Familiar with Siemens PLC
• Good at communication both written and oral
• Familiar with more than one WMS/WCS systems in the market
• Preference for those with supplier management experience (experience in guiding installation and debugging, renovations, etc.)
• Candidate must be comfortable with rotating shift work

• Work location: 7 Sunview Road
• Working hours: Monday to Friday, 8:15am - 5:35pm (will move to rotating shift cycles in future)

Job Summary

• To promote an effective quality programme includes identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
• Monitor current healthcare trends in quality, patient safety metrics and performance improvement practices;
• Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards;
• Responsible for service excellence programmes with a synergistic working relationship with clinical quality;
• To initiate continuous service improvements through constant monitoring / surveys, audits and training.

Job Responsibilities

1. Manage the incidences, customer feedback / complaints and provide timely responses and effective preventive measures;
2. Identify and implement service, clinical quality and patient safety improvements to close service gaps. Measure and evaluate data to determine the ultimate impact of the programs and initiatives;
3. Develop / Conduct training programmes to improve service standards and develop a culture of customer centric services;
4. Maintain statistics on Quality Indicators eg Productivity, Episodes & Unique Beneficiary data, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required;
5. Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality standards;
6. Maintain an inventory of all policies and procedures within the organisation and ensure compliance to ISO 9001 standards;
7. Work with consultants and internal customers to achieve and maintain certification i.e. ISO 9001; Bizsafe, DPTM, etc.
8. Maintain external correspondences including MOH / AIC, ensure all correspondences are tracked.
9. Timely execution / submission of Service Excellence awards and external awards;
10. Any other tasks as assigned by the Manager / CEO.

Job Requirements

• Minimum Diploma in a relevant discipline, preferably Degree in any discipline
• Minimum 1 – 3 years experience in customer service, preferably in the Healthcare industry;
• Have a background in quality management and / or service excellence programmes;
• Data protection officer (DPO) experience is highly advantageous;
• Customer service training experience would be advantageous.
• Good communication (oral and written) skills;
• Resourceful and self-directed;
• Team player;
• Leadership qualities;
• Good PC skills especially Word, Excel and Powerpoint;
• Enjoy working and helping people at all levels;
• Ability to work in a fast-paced environment;
• Knowledge of statutory regulations and quidelines pertaining to all aspects of healthcare.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Responsibilities

• Assist in overseeing offshore vendor in functional testing for banking application
• Analyse and review requirements
• Work closely with Business Analysts and Developers on understanding requirements
• Define test coverage and create test cases with test data
• Review test case and test evidence from vendor
• Execute manual test
• Run automation test and update automation test script when required
• Participate in performance test when required
• Ensure defects are logged with proper closure in Defect Management System
• Perform other tasks as and when assigned

Job Requirements

• Bachelor's degree with min. 3 years of testing experience in banking application
• Experience in working with offshore vendor is preferable
• Experience in Automation Test or Performance Test is preferable
• Familiar in JIRA Defect Management System
• Strong analytical skill
• Good communication, interpersonal and presentation skills

Responsibilities

1. Primary point of liaison for service management of assigned customers.

2. Escalation management, able to analyze and identify root causes on service issues to ensure corrective and preventive actions are implemented effectively.

3. Work with Data and Process team to streamline processes and support for further improvements.

4. Present Dashboard reporting, daily shipment planning and shipment status update regularly.

5. Own and develop the regional relationship with the customer and defuse any tension that may arise and escalate accordingly when needed.

6. Track the performance of the whole network for the assigned account.

7. Follow up closely with Operations / Origins / Destinations to rectify the data issues or missing EDI transmissions till complete transmission.

8. Attend to queries from Customer, Operations / Entities on inbound and outbound with regards to events/milestones and deviation with reason codes.

Authorities

1. Execute control tower initiatives.

2. Ensure adherence to established work standards and work processes.