You will be part of the Alert Monitoring Team, to monitor pro-active and reactive alerts coming from various tools, perform 24 x 7 shift duties on rotation to support monitoring functions in BMC Control-M platform.

• Monitoring – scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.
• Incident Ticket Management – entering alerts into ticketing tool (Remedy) and updating these tickets as necessary.
• Escalation – contacting various support teams as necessary to ensure alerts are properly managed.
• Automation – look into ways to automate repetitive tasks and work with vendors and internal parties to implement automated solutions.
• Process Improvement – continuously review current processes to identify rooms for improvement including automation and job optimization.
• Documentation – create and update documentation related to Operations Monitoring
• Audit – ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date.
• Reporting and Communications – create and distribute reports and communications related to Operations Monitoring.

JOB REQUIREMENTS/QUALIFICATION

• Diploma or Degree in IT, Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• At least 2 years of working experience in Job Monitoring Operations
• Information Technology Infrastructure Library (ITIL) foundation certification
• Able to communicate with all levels of the organization from senior management, junior staff and technical personnel.
• Able to work in a 24x7 shift roster
• Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports
• Experience in BMC Control-M platform

We are looking for a Software QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches.

In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Ultimately, you will ensure that our products, applications and systems work correctly.

Position Summary:

To be responsible for reviewing of software requirements and finding plus reporting all bugs and glitches.

Essential Duties and Responsibilities:

• Review and analyze system specifications
• Develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Assist the QA Lead / Technical Manager in performing any other related duties as assigned

Requirement

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Prior working experience with Point of Sales system is an added bonus
• Familiarity with Agile frameworks and regression testing is an added bonus
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr, Ranorex, Cypress) and SQL
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• BSc/BA in Computer Science, Engineering or a related field

We regret to inform that only shortlisted candidates will be contacted.

About Us:

Edgeworks is founded in Singapore by a technology enthusiast whose passion is to create cutting edge competitive advantages for businesses through cutting edge technologies.

As of 2019, we have more than 4,000 outlets using our system in countries like Singapore, China, Indonesia, Malaysia, Australia, Brunei, Korea, Vietnam and Myanmar.

We have a large customer base, ranging from multi national companies like Philips, Mayer, DHL, LG, as well as newly setup businesses. In essence, we are a technology company who build our own products and take pride in it.