We are seeking a motivated and detail-oriented Quality Management Executive to join our team. The ideal candidate will be responsible for ensuring regulatory compliance, managing quality audits, and improving clinical governance across our healthcare facilities. This role will involve working closely with various internal teams to maintain compliance with healthcare regulations and implement quality improvement initiatives.

Key Responsibilities:

Regulatory Compliance:

· Ensure compliance with relevant Singapore healthcare regulations, including MOH clinical licenses, NEA safety licenses, and MOM safety licenses.

· Oversee the maintenance of NEHR accounts, Medisave account maintenance, and compliance with insurance and NIR (National Immunization Registry) requirements.

· Support clinical teams in understanding and adhering to regulatory requirements by providing training and updates on compliance standards.

Quality Audits & Clinical Operations:

· Plan and conduct quality audits to ensure that clinical operations meet internal SOPs and external regulatory standards.

· Collaborate with clinical teams to continuously improve SOP maintenance and ensure consistent implementation across all clinics.

· Analyze and prepare reports on infection control surveillance, clinical outcomes, and quality improvement programs.

Incident Reporting:

· Manage the incident reporting process, ensuring all incidents are investigated thoroughly and corrective actions are implemented.

· Assist in the handling of incidents, ensuring that all legal and regulatory obligations are met.

Process Improvement & Change Management:

· Work closely with the operations team to identify areas for process improvement and workflow redesign.

· Implement changes in response to new regulations, partner requirements, and evolving clinical needs.

Documentation & Reporting:

· Prepare detailed reports and documentation related to clinical governance, audit findings, and compliance status.

· Assist with literature reviews to ensure quality initiatives are evidence-based and aligned with the latest clinical guidelines.

Requirements:

Experience:

· Minimum 2 years of experience in the healthcare industry, with a focus on quality management, compliance, or clinical governance.

· Prior experience in regulatory compliance, including MOH, NEA, and MOM licenses, is preferred.

Technical Skills:

· Proficiency in Microsoft Office applications.

· Familiarity with Singapore’s NEHR, Medisave, and NIR systems.

· Experience with quality audits, incident reporting, and handling medico-legal cases is advantageous.

Soft Skills:

· Strong analytical skills with the ability to interpret complex data and generate actionable insights.

· Excellent communication skills, both written and verbal, to effectively convey compliance requirements and quality improvements to different teams.

· Ability to work independently and manage multiple projects in a fast-paced healthcare environment.

Position Overview:

Vita Coco’s Quality Control Specialist (APAC) will be a key member of the Technical Team. The ideal candidate will support in achieving the company’s quality performance by executing the established goals on quality management:

· Monitoring continuous improvement strategies in all aspects of Vita Coco’s Quality Management by reviewing and tracking the management of quality control data from various sources.

· Support new product launches in a technical capacity.

· Maintain the supplier network quality and food safety operations, ensuring compliance with regulatory standards (FDA/SMA) and third-party audits.

· Identify and execute quality control projects, including training and technical support, and perform regular communication with suppliers to report in non-conformances or quality issues.

Day-to-day activities include but are not limited to: Analyzing and performing production testing; Reviewing lab results received from company-owned or independent labs; Monitoring product integrity; Shelf life testing and similar testing as well as providing reports on product quality to the senior management at large; Maintaining and supporting various quality data systems.

This role requires frequent travel to Vietnam and other countries in APAC.

Principal Duties & Responsibilities:

· Working closely with the team to achieve quality efforts in APAC from supplier to market.

· Manage and liaise with internal and external audits on our supplier network.

· Partner with Operations & Technical team, and suppliers, to assist with any troubleshooting as required.

· Review all aspects of quality data and provide different reporting and project tracking as requested.

· Collect, analyze, and report on quality data, including lab results and product integrity tests.

· Drive investigations and resolve product quality complaints and compliance issues, providing on-the-ground support and conducting necessary corrective actions.

· Monitor compliance with regulatory and quality standards, participate in audits, and deliver training to suppliers on new products and quality procedures.

Qualifications & Skills:

· Bachelor's Degree in food technology and/or microbiology or a similar technical degree · Clear and effective communicator. Able to confidently converse with different stakeholders around the region.

· 2 to 5 years’ experience in quality management and/or R&D in food and beverage, with Aseptic tetra experience is a plus.

· Statistical analysis skills preferred, using various Business Analytics tools such as PowerBI, Python or similar

· Understanding of project management and various project management tools.

· Flexible to work extended hours to meet critical deadlines.

· Available for international travel within APAC region.

Key Attributes:

· A great team player and self starter

· Strong analytical skills and attention to detail.

· Articulate well and strategically linking business issues, analytical results, and goals.

· Understand the dynamics of an entrepreneurial high-growth business and effectively manages relationships.

· Being action-oriented to get things done quickly and efficiently with limited resources.

· Agile and easily adaptable in a dynamic environment.

· High level of ethics and integrity.

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking a dedicated and detail-oriented Total Quality Management (TQM) Specialist to join our team. The TQM Specialist will be responsible for managing and improving quality management systems across the organization. This role focuses on ensuring that all processes meet quality standards and regulations, enhancing customer satisfaction, and driving continuous improvement.

Responsibilities:

Coordinate TQM Activities:

• Assist in the planning, execution, and monitoring of TQM initiatives across the organization.
• Support cross-functional teams in implementing quality improvement projects

Support Continuous Improvement:

• Identify opportunities for process improvements and support their implementation.
• Facilitate Kaizen events and other continuous improvement activities.

Quality Assurance:

• Ensure compliance with established quality standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.

Training and Development:

• Provide training and support to employees on TQM principles and methodologies.
• Develop and maintain training materials and documentation.

Data Collection and Analysis:

• Collect, analyze, and report on quality data to identify trends and areas for improvement.
• Prepare and present quality reports to management.

Communication:

• Promote a culture of quality and continuous improvement within the organization.
• Communicate effectively with all levels of the organization to ensure alignment on quality goals.

Requirements:

• Minimum of 0-2 years of experience in quality management or a related field.
• Proficiency in both Mandarin and English is required to effectively communicate with Mandarin-speaking clients and English-speaking stakeholders.
• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field preferred
• Certification in TQM, Six Sigma, or Lean is preferred.
• Proven track record of managing TQM systems and processes.
• Strong knowledge of TQM principles and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in quality management software and tools.

This position is an entry level to the audit profession, being supervised and reporting to the team leader of the audit engagement. We are committed to ethics, professionalism, and quality in our service delivery to clients. Our work culture emphasizes on team work, flexibility, empowerment, coaching, learning, sharing, fairness and positivity.

Specific responsibilities include:

1. Support team leader in the audit process to ensure tasks assigned are executed diligently in accordance with the requirements.

2. Provide timely update on job progress and follow through assigned tasks to completion.

3. Flag out issues to team leader timely to proactively seek for resolution. This includes consult when in doubt.

4. Produce clear and concise documentation of work done and diligently resolve review points raised by the team leader.

Technical skills and competencies to develop:

1. Accounting and Auditing standards, Singapore Taxation

2. Use of Excel for analysis and detection of errors and anomalies

3. Project management, planning and time management

4. Communication, presentation and writing skills

5. Exposure to a wide range of businesses to have a bird’s eye view on how the different businesses operates and the challenges faced

This position is a level transitioning from junior to senior role of an audit engagement. For more complex engagement, you will be one of the team members who can execute work competently and confidently with minimum supervision from the team leader. For non-complex engagement, you will have opportunities to take charge of the engagement for the entire audit process thus building your foundation to progress to the next level.

Specifically, you will:

1. Be a strong support to your team leader in the audit process to ensure tasks assigned are executed diligently in accordance with the requirements.
2. Provide timely update on job progress and follow through assigned tasks to completion.
3. To coach and lead junior staff to execute tasks efficiently and to uphold audit quality.
4. Flag out issues to team leader, manager or partner timely to proactively seek for resolution. This includes consult when in doubt.
5. Produce clear and concise documentation of work done and diligently resolve review points raised by the team leader, manager or partner.

Technical Skills and Competencies:

1. Accounting and Auditing standards, Singapore Taxation
2. Use of Excel for analysis and detection of errors and anomalies
3. Project management, planning and time management
4. Communication, presentation and writing skills