DESCRIPTION

This is an exciting opportunity for you to be an integral part of the Quality Management department to optimise patient care and outcome by way of driving quality assurance programmes, initiatives, policies and procedures. The role requires you to work closely with both internal and external stakeholders of the organisation including the senior management, head of department, clinical staff, patients and regulators, among others.

RESPONSIBILITIES

1. Quality Management

1.1. Support the planning, implementation and administration of clinical quality management programmes.

1.2. Assist to develop, review and revise policies and other supporting documents related to quality management

1.3. Collaborate with respective departments on quality indicators and other related clinical quality activities.

1.4. Administrative oversight and review of incident reports.

2. Infection Prevention and Control (IPC)

2.1. Collaborate with respective departments on IPC indicators and other related activities to ensure compliance to prevailing internal and regulatory requirements.

3. Medical Affairs

3.1. Support the accreditation and credentialing of relevant healthcare practitioners with the hospital to ensure the regulations are in place

3.2. Support the facilitation of periodic meetings for the Medical Advisory Board and its Committees including secretariat support to meetings and committees.

4. Others

4.1. Support the department in any other duties relating to hospital licensing, accreditation and audits matters.

4.2. Undertake any special projects or initiatives as assigned by the supervisor and/or senior management.

QUALIFICATIONS/REQUIREMENTS

• A Nursing or Healthcare related Degree will be highly preferred. Candidates with any other general degree with healthcare related experience may apply.
• Minimum 1-3 years working experience in healthcare organisation or hospital setting.
• Some knowledge or experience in quality management standards and practices.
• Good speaking and writing skills
• Well-versed in computer skills including Microsoft Office (e.g. Excel spreadsheets, formula, charts, pivot data for data analysis.)
• Self-disciplined, motivated, self-starter, Meticulous
• Effective communication skills and able to interact with all levels of staff.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

Responsibilities

1. Primary point of liaison for service management of assigned customers.

2. Escalation management, able to analyze and identify root causes on service issues to ensure corrective and preventive actions are implemented effectively.

3. Work with Data and Process team to streamline processes and support for further improvements.

4. Present Dashboard reporting, daily shipment planning and shipment status update regularly.

5. Own and develop the regional relationship with the customer and defuse any tension that may arise and escalate accordingly when needed.

6. Track the performance of the whole network for the assigned account.

7. Follow up closely with Operations / Origins / Destinations to rectify the data issues or missing EDI transmissions till complete transmission.

8. Attend to queries from Customer, Operations / Entities on inbound and outbound with regards to events/milestones and deviation with reason codes.

Authorities

1. Execute control tower initiatives.

2. Ensure adherence to established work standards and work processes.

The Quality Assurance Specialist is responsible to:
- Maintain and ensure effectiveness of the Quality Management System in Singapore,
- Perform product complaints handling for Singapore,
- Perform Adverse Events reporting to local regulatory authorities of Singapore,
- Perform Field Safety Corrective Actions and reporting for Singapore.

Responsibilities:

• Quality Assurance for all aspects of the Quality Management System (QMS) of Singapore Distribution Centre (DC), including maintenance, continued compliance, and certification.
• Ensure quality and regulatory compliance to relevant applicable standards such as GDPMDS (Singapore)

• Be responsible for operational quality matters including product hold in Singapore.

• Act as the Complaints Handling unit for Singapore.
• Conduct training of staff in QMS to ensure relevant staff are trained to the latest revision of procedures.

• To perform assessment and adverse event reporting to local authorities of Singapore.
• Execute Field Safety Corrective Actions (FSCA) in Singapore, including reporting to local authorities.

• Manage outsourced activities to ensure vendors meet the Cook Medical's quality standards.

• Coordinate or investigate CAPA to ensure nonconformances are addressed effectively.

• Schedule and perform internal audits. Host or support external audits.

• Perform trending and produce metrics for DC performance, measuring against key performance indicators.

• Maintain up-to-date knowledge and compliance with Global policies and procedures and to implement locally.

• Participate in global projects and meetings if applicable.

• Act as the local contact person for Data Protection facilitation.

• Perform other tasks assigned by Manager.

• Have a sound understanding of, and comply with, the COOK Code of Conduct and Company Compliance requirements.

Requirements:

• At least 3 years working experience as quality assurance in the medical device field.

• Degree in Science, Engineering or other related discipline.
• Experience in adverse event assessment and reporting for Singapore.
• Experience in Field Safety Corrective Action execution and reporting for Singapore.
• Experience in multinational medical device company preferred.

• Excellent communication and interpersonal skills, able to work with people from different levels internally and externally.
• Excellent time management and organizational skills. Able to perform duties with limited supervision and meet deadline.

• Fluent in English (both spoken and written).
• Skilled in document management.
• High level of computer skills including Microsoft Office.
• Multi-tasks and able to prioritize the job tasks, depending on the urgency.
• Positive attitude, be good team player and attend to details.