The Healthcare Quality Assurance (QA) Supervisor communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. The successful candidate will advise on development of standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics, and oversees the maintenance of the quality documents. This position participates in internal, client, and agency audits, and follows up on audit outcomes. The HC Quality Assurance Supervisor maintains knowledge of healthcare quality and regulatory requirements and assesses and addresses risks associated with transporting healthcare and food products.

Responsibilities

• Monitors and instructs for compliance to UPS SCS site license requirements (DEL, MDEL, CDS, PCR).
• Promotes Issue resolution, risk management, continuous improvements and project initiatives.
• Facilitates, hosts, and respond to audits (Internal, Regulatory Agencies and Clients)
• Assists with creation, revision, and approval of Controlled Documents (SOP/WI/Forms).
• Provides investigation and Non-conformance reporting, including development of proactive strategies for preventing recurrence.
• Changes control management.
• Provides Quality and Regulatory compliance guidance to clients and internal staff.
• Supports growth of new and expanded facilities, clients and services.
• Participates in environmental control and CDS security emergency response action team.
• Performs direct reports responsibilities (risk assessment, task delegation, performance evaluation, skills development, constructive feedback, formal performance review, formal career development)

Job Requirements

• Possess a Bachelor's degree in Pharmacy, Science or equivalent
• Prior industry experience in pharmaceutical, healthcare or food industry experience is preferred
• Prior relevant experience in quality assurance related roles is preferred
• Prior QPIC/AQPIC designation is preferred

The successful candidate will be part of the Financial Planning & Control department in Finance Division.

Key Responsibilities

• Monitor, review and post monthly accruals for expenditure items.
• Handle divisions' queries on expenditure accounting.
• Review and monitor provision accounts and work with divisions/stations to clear provision/suspense accounts.
• Ensure that month-end closing activities (for example, amortisation of prepayments, raising of any required journal entries, etc.) are completed on time.
• Review and raise invoice/credit notes to subsidiaries/third parties on a timely basis.
• Assist with any required preparation of monthly/quarterly/half-yearly/annual reports.
• Assist the Executive in troubleshooting system issues, handling system enhancements, and performing User Acceptance Testing (UAT) where necessary.
• Assist in budgetary control procedures (for example, monitoring of operating expenditure against budget).
• Assist in annual operating budget exercise and/or forecast exercise.

Requirements

• Diploma in Accounting, Business Administration or Finance.
• Able to work independently, collaboratively and under tight deadlines.
• Adaptable to changes and a problem solver.
• Good interpersonal skills and communication skills.
• Proficient in Microsoft Office, knowledge of SAP will be advantageous.

You will perform Weight & Balance responsibilities for departing flights from Changi International Airport as well as departing flights from other international airports around the globe. Your essential roles are to ensure that the structural weights of an aircraft are within its safety parameters and that each departing flight is in "trim" and balanced within the centre of gravity. You will also be responsible for the completion of the Loadsheet and its related Weight and Balance documentation in accordance to IATA rules and regulations, handling pre-load calculations, load distribution and planning, timely issuance of loading instructions, and timely presentation of loadsheets to pilots before flight departures.

• Diploma in any discipline;
• Possess good organizing, problem solving and supervisory skills and abilities;
• Possess strong communication skills;
• Be meticulous in his/her work output;
• Be comfortable with usage of various airline systems;
• Be highly adaptive and resilient at work;
• Be a team player, highly motivated with an analytical mind and an independent worker.
• Joining Bonus of $5000
• Terms and Conditions apply

Job Summary

• To promote an effective quality programme includes identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
• Monitor current healthcare trends in quality, patient safety metrics and performance improvement practices;
• Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards;
• Responsible for service excellence programmes with a synergistic working relationship with clinical quality;
• To initiate continuous service improvements through constant monitoring / surveys, audits and training.

Job Responsibilities

1. Manage the incidences, customer feedback / complaints and provide timely responses and effective preventive measures;
2. Identify and implement service, clinical quality and patient safety improvements to close service gaps. Measure and evaluate data to determine the ultimate impact of the programs and initiatives;
3. Develop / Conduct training programmes to improve service standards and develop a culture of customer centric services;
4. Maintain statistics on Quality Indicators eg Productivity, Episodes & Unique Beneficiary data, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required;
5. Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality standards;
6. Maintain an inventory of all policies and procedures within the organisation and ensure compliance to ISO 9001 standards;
7. Work with consultants and internal customers to achieve and maintain certification i.e. ISO 9001; Bizsafe, DPTM, etc.
8. Maintain external correspondences including MOH / AIC, ensure all correspondences are tracked.
9. Timely execution / submission of Service Excellence awards and external awards;
10. Any other tasks as assigned by the Manager / CEO.

Job Requirements

• Minimum Diploma in a relevant discipline, preferably Degree in any discipline
• Minimum 1 – 3 years experience in customer service, preferably in the Healthcare industry;
• Have a background in quality management and / or service excellence programmes;
• Data protection officer (DPO) experience is highly advantageous;
• Customer service training experience would be advantageous.
• Good communication (oral and written) skills;
• Resourceful and self-directed;
• Team player;
• Leadership qualities;
• Good PC skills especially Word, Excel and Powerpoint;
• Enjoy working and helping people at all levels;
• Ability to work in a fast-paced environment;
• Knowledge of statutory regulations and quidelines pertaining to all aspects of healthcare.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

QMS Maintenance and Administration

• Ensure proper administration of QMS for the facility in accordance to the procedure
• Maintain up to date master lists and proper control of all released QMS documents
• Process owner of Quality-related SOPs and conduct regular reviews in accordance to procedure
• Collaborate with Operations to ensure proper review of operational SOPs and continuing compliance with all applicable regulatory requirements e.g. PIC/S GMP guide and customers’ quality requirements
• Review and approve all work-related materials for display on the Healthcare site
• Ensure handling of pharmaceutical products adheres to QMS and IATA requirements

QMS Training and Development

• Prepare and administer relevant SOP, Quality and GMP refresher training for Healthcare Hub staff
• Ensure that training records for all staff in the Healthcare Hub are maintained and up to date
• Ensure appropriate administration and execution of structured training programme for all work functions in collaboration with Operations

Supplier Assessment

• Assess new suppliers according to the procedure

Equipment/System Qualification, Calibration and Maintenance

• Ensure proper management of equipment/system qualification and validation according to the relevant requirement
• Ensure that the environmental monitoring, pest control, cleaning, and equipment maintenance are performed and documented as per requirement and procedure
• Conduct quality review to ensure equipment calibrations/preventive maintenance are done per the stipulated frequency in the procedure

Requirements:

• Diploma in Science or related field
• Minimum 1-2 year of Quality working experience
• Proficient in MS Office
• Possess excellent communication and interpersonal skills
• Meticulous, able to multi-task in a fast-pace environment
• Pleasant personality and a good team player

Job ID: L5Y9857R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz