Job Purpose

The incumbant is responsible for improving revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

• Efficient Management of Drivers and Corporate Accounts’ Debts
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts’ outstanding.
• Responsible in contacting customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
• Prepare daily operation report(s).
• Administer litigation/credit monitoring and screening process
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies’ performance.
• Attend to drivers’ queries and appeals relating to Credit Control matters

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate who possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates as the incumbant will be required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

Skills

Technical skills include:

• Proficient in MS Office (especially MS Excel Vlookup, Pivot Tables and functions formulas)

Generic skills include:

• Meticulous and possess strong organising and numerical skills.
• Result-oriented and able to work on tight resources and datelines
• Strong negotiation and writing skills
• Excellent team player
• Customer service oriented with good interpersonal and communication skills
• Ability to work in fast pace and dynamic environment

• Conduct checks on food products, storage(Freezer, Chiller and Ambient) and processing facilities.
• Check on incoming products and conduct receiving.
• Maintain operational hygiene standards in accordance to ISO and HACCP requirement
• Perform daily inspection on sanitation, hygiene, food safety and quality aspects of the factory.
• To work under company QA and assist with related issues.
• Printing Pre-Set Labels for food products
• To Work with Export Co-ordinator on operational requirements for export shipments.

- OT Available. Basic + OT Up to $4000!

- Lunch Provided

- Dinner Provided (if OT)

- 5 1/2 Days Work Week.

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

Responsibilities

• Update the Maintenance Organization Exposition manuals, and associate documents.
• Actively drive the Safety Management System and manage the Hazard Identification & Risk Assessment system
• Conduct internal and vendor audits (SMS, SABRe, Part 145 regulations, ISO, Nadcap) to improve compliance
• Actively support external audits (SMS, SABRe, Regulatory Authorities, Customers, ISO, Nadcap)
• Monitor and analyze audit/investigation/voluntary reporting data and identify issues/opportunities for improvement
• Review / support vendor & customer quality questionnaire
• Develop and conduct regulation trainings
• Manage staff authorisation system by reviewing the qualifications and conduct competency interviews for certifying staff & internal stamp holders
• Actively drive initiatives like Narrate & Demonstrate (N&D), Behavior Based Safety (BBS), Foreign Object Damage (FOD),
• Drive the SAESL Operating System and SAESL Enhanced Work Streams (SEWS) to inculcate strong safety culture
• Take on ad-hoc projects / assignments to promote safety culture

Requirements

• Diploma / Degree in Mechanical / Aerospace Engineering
• Good knowledge on regulatory Part 145 requirements, ISO9000 and Nadcap
• Knowledge on data analysis and its tools (Minitab, Power BI etc) will be added advantage
• Qualified Lead Auditor and have experience in conducting aviation safety and regulation audits
• Min 3 years of experience in managing the Quality Management System and Safety Management System

Job Purpose:

Assist the development of the SQE department by contributing to the daily QA operation and maintaining the high level of efficiency for all new models and engineering changes. Provide strong impetus to support continuous improvement in view of meeting all relevant KPIs for the company. Provide a framework with clear structure to build on the need to standardise and implement systems for greater clarity and efficiency. Focus on ensuring that good quality is evident in all aspects of production and serving as the extra confirmation for client products.

Key accountabilities:

1. Review the daily operation activities in the control for quality aspects.
2. Focus and ensure that the in process and outgoing quality metrics are met.
3. Execute the scheduled projects within the approved time frame.
4. Prepare and execute WI for the lines and provide training for the operators.
5. Prepare the engineering evaluations for DOE for new engineering changes.
6. Perform daily, weekly and monthly reporting to the customer and management.
7. Perform QA functions and conduct quality investigations and provide CAR.
8. Conduct client's audits and provide CAR for audit findings.
9. Provide and analyse daily line quality KPI and provide improvement plans for the quality aspects on the line.
10. Provide Customer Satisfaction reports on a monthly basis and provide solutions for quality and time factors.
11. Reconfirm and serve as the final judge for all inspection guidance issues seeking customer approval if necessary.
12. Complies with all safety policies and procedures.

Knowledge, Skills & Experience:

1. Degree or Diploma in Engineering (Mechanical or Electrical).
2. Fresh-entry or 1 year experience with quality background.
3. Strong analytical, negotiation, communication and presentation skills.
4. Excellent interpersonal skills with a high level of self-confidence, drive and motivation.

Job Description:

• Monitor and verify that the Environmental Management Plan (EMP) is adhered to at all times and taking action if the specifications are not followed.
• Monitor and verify that environmental impacts are kept to a minimum during the planning and design and construction phases of the project.
• Conduct surveillance, monthly inspections and detailed audits.
• Compile and complete checklists in order to aid the surveillance and inspection requirements.
• Keep records of all activities/incidents concerning the environment on site and issuing of spot fines for transgression of activities identified in the EMP.
• Recommend the issuing of penalties to the Engineers Representative for contravention of the EMP.
• Prepare and submit a Site Environmental Control Programme and Site Environmental Control Reports to the Occupier of the construction site.
• Identify environmental issues and recommend measures to rectify the irregularities.
• Prepare and submit a Site Environmental Control Report to the Occupier of the construction site.
• Assist the authorities to investigate environmental issues.
• Organise campaigns, training courses and other activities to develop and sustain the interest of workers in maintaining good environmental health standards.
• Any other duties /responsibilities as assigned by the Reporting Manager.

Job Requirement:

• Registered with National Environment Agency (NEA).
• Good knowledge of ECO Scheme and Environmental Laws.
• At least 5 years relevant working experience in construction industry; particularly civil works or in LTA project, or similar scale, complexity and nature of work will be advantages.
• Familiar with Occupational Health & Safety Management System.
• Good team player and able to work independently with positive attitude.
• 6 Days work week - Working location at project site office, Tampines area.

Authorities and Responsibilities

1. Responsible in executing directives as set forth for the Quality Assurance Department in meeting management objectives.
2. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
3. Manage and supervise a team of inspectors / technicians in meeting departmental quality goals and production schedule.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with customers, production and suppliers to meet the quality requirements.
7. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
8. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
9. Manage the implementation / schedule of calibration control.
10. Participate in the implementation of risk assessment and risk control of medical devices

Competence Requirement

• Preferred to have NTC / Diploma / Degree in Precision / Mechanical Engineering or related discipline.
• Fresh degree may be considered while other educational qualification is required with preferred 3 - 8 years of relevant working experience in related Engineering industry.
• Possess good analytical, verbal, written and interpersonal skills.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data; Develop and implement recommendations. Participates in and may lead audits.
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs.
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Mission

• Plan and implement the Project Quality Management System (PQMS) activities within the project and organization.
• Plan and ensure the project Quality Control (QC) activities implementation
• Report Quality information and data about Project in line with Corporate Guidelines
• Act as focal point for quality related matters within the project and in liaison with external entities.
• Act as Auditor Lead for ISO matters.

Major Duty and Tasks

• Ensure the definition and implementation of the PQMS and the identification, preparation and distribution of needed Project Quality Plans and procedures in accordance with the Company and External Parties Quality Management System (QMS)
• Ensure that the integrity of the Company QMS is maintained when changes are made to the system for the project
• Ensure that the correct implementation of the Project QMS is checked and monitored through the planning of quality audits
• Ensure that the correct implementation of planned quality audits, taking in account all project processes, including the issue of relevant audit reports
• Ensure, within the project organization, the planning of activities aimed at promoting the applicable Contractual Quality Requirements
• Conduct external audit to Vendors and Subcontractors QMS and ISO requirements
• Ensure, within the project organization, the planning of activities aimed at promoting the applicable Contractual Quality Requirements
• Plan and allocate Quality resources to the various area of the project, managing them in liaison with involved Quality functions
• Support the Project Manager in relations with the Client and with the Authorities responsible for quality matters
• Participates to Project Management meetings, to ensure coordination between Quality activities and Project Management activities
• Ensure the preparation and issue of QC specifications for the works, coordinating and agreeing the checks by the Technical Departments and Client
• Ensure the issue of quality requirements to be incorporated, in the contractual documents, with Vendors and Subcontractors and organizations in charge of works
• Ensure the Site QC activities implementation, including the monitoring of QC management tool updating
• Ensure management of nonconformities
• Promote appropriate actions in order to prevent or eliminate potential non-conformities and their causes
• Ensure the management of Cost of Non Quality process
• Ensure knowledge and awareness of Quality requirements within the Project Team, also performing Quality Training activities
• Collect and analyse project quality data also to organize and lead the Project Quality Management Review
• Ensure the management of lessons learned process
• Ensure Customer satisfaction process implementation
• Report Project information and data to Company's Quality Manager by means of Corporate methodologies and tools and keep the Project Quality Reporting tools updated.
• Providing leadership, mentorship, and direction of all QA/QC personal.

Additional Requirements

• Ability to read PID’s and Isometric drawings.
• Understand NDT techniques.
• Experience with Ferrite and PMI techniques
• Knowledge of WPS/PQR activities
• Knowledge of Painting
• Familiar with AWS/ASME/ANSI codes and standards
• Experience with general Oilfield fabrication products
• Maintain the required test records and update accordingly.
• Conduct incoming and outgoing inspection activities such as inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.
• Monitor the welding, NDT and etc activities.

Requirements:

• Diploma/Degree in relevant/related fields
• Min 10 years of QC inspection experience for Water, Oil and Gas fabrication
• Inspection Qualifications eg: CSWIP or equivalent
• Able to communicate with various level of people
• Good in verbal and written English
• General computer knowledge is essential (MS word, excel, powerpoint, MS outlook)
• Willing and able to travel overseas

Job Description:

• To ensure electrical, instrumentation and control engineering technical scope performance meeting the project specification, budget and stakeholder expectation.
• Identify and responsible the electrical, instrumentation and control engineering deliverables.
• Responsible the electrical, instrumentation and control engineering change order and meeting the delivery lead time and stakeholder expectation.
• Able to read and implement the project technical specification to the project deliverables.
• Attend client/ consultants meeting for technical clarifications and related activities.
• Facilitate the generation of the control, electrical and instrumentation engineering risks and mitigations for the project risk register.
• Manage the electrical and instrumentation package vendors and review vendors’ quotation
• Ensure CIE engineering is completed accurately within schedule and budget
• Conduct FAT/SAT and equipment troubleshooting
• Prepare panel drawings, circuit drawings and all electrical documents
• Prepare instrument data sheets and instrument list
• Prepare automation engineering documentation such as functional description specifications, control philosophy, control system architecture
• Design of Electrical & Instrumentation panels based on water and wastewater treatment process requirements (focus on RO & MBR applications basis)
• Identify instruments, electrical equipment and components to procurement.
• Any other duties commensurate with the role.

Requirements:

• Degree in electrical engineering, electrical and electronics engineering, control and instrumentation or related fields
• Experience in water and wastewater treatment projects a plus
• 5 years and above experience.
• Experience in the industries standard, NORSOK, NEK, PSA, IEC, BS & etc. and hazardous areas classification.
• Willing to travel overseas
• Good verbal and written communication skills in English
• General computer knowledge is essential (MS word, excel, PowerPoint, MS Outlook).

PURPOSE OF THE ASSIGNMENT

Within the Material & Services branch in Singapore, the Quality Executive shall be:

· responsible for receiving management of aeronautical component in accordance with regulatory and company requirements

· accountable in respect of AD/SB/SIL applied on component repaired within global repair network

· responsible for ensuring that activities adhere to airworthiness requirements

· involved in different aspects of logistics and inspection operation in the Logistics Center from material reception, material inspection, quality control to system update and in communication with different departments in France and logistics provider in Singapore

· involved in the achievement of quality control related projects in his/her area of competency in coordination with different departments in France and Singapore. He/she may also be involved in any local process design to implementation.

OVERALL OBJECTIVES

Quality Executive is a major contributor to logistics center operations achievement. He/She contributes to achieving customer satisfaction, safety and airworthiness requirements fulfilment.

KEY RESPONSIBILITIES

Quality Executive is responsible for:

- Performing visual and physical quality inspection of components back from repair vendors or customers

- Perform system receipt of components, recording, archiving of paperwork and despatch instructions

- Ensuring that all activities adhere to airworthiness requirements

- Follow-up on discrepancies associated with condition of repair

- Checking and performing component counters update in system

- Preparation for internal QEHS Audits when necessary

- Being an actor for achievement of Quality/Supply Chain development projects in his/her area of competency

The responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with direct Manager.

CONTEXT/ENVIRONMENT

Market environment is highly influenced by product quality, time to market and availability of material at the time of request. It is a highly competitive market. Material & Services is supporting 10 long term contracted customers in Asia Pacific and has to provide aircraft parts in serviceable condition to respect its contractual obligations.

KNOWLEDGE & EXPERIENCE

• Minimum diploma in an Aerospace / Engineering discipline preferred
• 2-3 years relevant experience in Aerospace MRO industry is a must, QC environment preferred
• Technical/professional knowledge of aircraft parts and basic FAA/CAAS/EASA regulatory requirements
• Basic knowledge of ISO9001, AS9100 quality systems or passed CAAS L11/L12/M10 Aviation Legislation papers would be advantageous
• Experience in component repair management beneficial
• Good written and communications skills
• Personal integrity, strong sense of responsibility and diligent
• Good work attitude and a team player
• Knowledge of Microsoft Office and/or SAP beneficial

BEHAVIOURAL COMPETENCIES

• Adaptability
• Analytical Thinking
• Attention to Detail with focus on quality
• Fostering Communication
• Initiative
• Resilience
• Conscientious

The role sits within the Operations COO organisation. We are a dynamic, global and diverse organization focused on regulatory controls for Markets Operations, which has a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have a significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. Markets Operations have a Client Relationship Group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.Market Ops Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design, and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risks, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes and drive strategy across our industry.

Team Overview: Markets Operations Regulatory & Control is a newly created centralized team responsible for oversight of regulatory functions. The vision is to implement a best-in-class regulatory control framework focused on risk reduction, process improvement, ensuring consistency and transparency of all regulatory matters impacting Global Markets Operations.The target operating model consists of 4 key components:

• Regulatory Quality Assurance (QA) – Proactive execution of risk-based QA reviews to identify gaps and partner with the Market Operations teams to remediate any identified gaps
• BAU Regulatory Control – Monitoring of regulatory control exceptions and partnering with the relevant stakeholders to identify and remediate root causes at source
• Regulatory Change Management – Drive and implement various regulatory change and remediation programs for Market Operations; execute a robust change management framework to allow for the regulatory impact of operational and technology changes to be adequately assessed
• Regulatory & Legal Entity Governance – Oversee all aspects of regulatory and legal entity governance including but not limited to issue management, regulatory interactions, and the implementation of adequate governance forums to drive accountability and transparency

Job Purpose: This is a newly created role where the candidate will lead and contribute to initiatives in Asia across regulatory quality assurance, issue management, audit/reg exam and transaction oversight.Specifics of the role include:

• Plan and execute quality assurance reviews for identified regulatory reports and processes
• Execute regulatory strategy for Market Ops across teams in Asia in partnership with SMEs/leadership team
• Evaluate teams’ compliance with regulatory reporting framework through both broad-based and targeted reviews
• Liaise with the SMEs to agree on required remediation, monitor completion of actions and adequacy of remediation to mitigate the identified risk
• Aid adoption of regulatory framework governance across teams in Market Operations
• Produce management reporting on issue management assurance reviews
• Co-ordinate responses for regulatory exams/audits as needed
• Investigate issues/breaches occurring in the region and provide counsel on remediation plans

The role provides a range of opportunities to impact and influence the overall target state design and implementation of our strategic transformation priorities including:

• Implementing best practices and global consistency, simplifying & standardizing processes, and flows
• Opportunity to learn and acquire expertise across a range of products and asset classes
• Significant interaction with a wide range of stakeholder groups and senior management to help drive the agenda

Key Responsibilities: Organizational Oversight:

• Maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; contributing to the delivery of periodic presentations to external regulators as required

Transformation to Target State:

• Review our suite of controls and suggest change to uplift the risk profile throughout the Organisation and its products
• Drive standardization of controls across regions and suggest opportunities for harmonisation across teams
• Implement plans and execute vs milestones ensuring we meet deadlines and regulatory commitments
• Ensure our infrastructure and tools meet the needs to manage risk. Develop and suggest operating model changes to pivot Operations towards digitization and a robust control environment

Story Telling:

• Help drive comprehensive risk KPIs/Metrics by Legal entity for senior executive consumption – for each product and function, working in close partnership with the product Leaders
• Analyse risk metrics for trends and lessons learnt
• Partner with the Ops product leaders to understand and update process flows, challenges and potential solutions and present opportunities to senior Management
• Articulate solutions vs current state for digitization, automation, low code solutions and straight through processing

People Agenda:

• Contribute to a culture of continuous improvement and cultivating a robust service and control environment
• Engage with our people and contribute to the development of effective and diverse teams across a global footprint
• Coach and mentor our people. Champion diversity and inclusion to create a working environment which allows our people to thrive and excel

Skills & Qualifications:

• BS/BA degree or equivalent work experience
• Relevant experience in a related operations role with commensurate product knowledge and risk/audit experience
• Expertise in SQL and Python preferred
• Excellent verbal, written, and presentation skills. In particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed to support strategic goals.
• Strong risk management and control mindset
• Self-reliant, good problem solver, results oriented
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Demonstrated ability to succeed in a complex organization where the ability to discover and internalize diverse stakeholder goals is critical to brokering solutions that are in the best interest of Citi as a whole

Responsibilities:

1. Developing Quality Standards

• Establishing and maintaining quality standards, policies, and procedures to ensure compliance with industry regulations and customer requirements.

2. Quality Management Systems (QMS)

• Develop, implement, and maintain comprehensive QMS in compliance with relevant standards & regulations, such as ISO9001 and industry-specific requirements.
• Implementing & managing QMS to continuously improve processes, reduce defects, and enhance overall product quality.
• Set quality strategies to drive company quality culture and quality improvements in process, product, and system.

3. Supplier Quality Management

• Collaborating with suppliers to ensure materials and components meet quality standards and conducting audits as needed.
• Maintains strong supplier quality relationships and drive supplier performance improvements.

4. Quality Assurance

• Creating and executing quality assurance programs, including testing protocols, inspection procedures, and product evaluations.
• Provide headship and consulting advice in quality matters.

5. Quality Control

• Establish and oversee quality control procedures & inspection processes to ensure product and service quality meets or exceeds customers expectations.

6. Data Analysis and Reporting

• Analyzing quality data to identify trends, issues, and areas for improvement. Generating reports and presenting findings to senior management.
  

7. Team Leadership

• Leading and mentoring a team of quality professionals, fostering a culture of quality excellence, and providing guidance on best practices.
• Lead a team of metrology specialists, inspectors, and engineers to manage day-to-day product inspection and buyoff.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

8. Regulatory Compliance

• Ensuring compliance with industry regulations and standards (e.g., ISO, SEMI, customer-specific requirements).
• Plan and lead manufacturing process audit.
  

9. Continuous Improvement

• Driving continuous improvement initiatives, implementing corrective and preventive actions, and fostering a culture of continuous learning and improvement.
• Promote a culture of continuous improvement and lean methodologies, identifying opportunities to streamline processes and enhance quality & efficiency.

10. Cross-functional Collaboration

• Collaborating with crossfunctional teams, including engineering, production, and R&D, to resolve quality-related issues and optimize processes.
  

11. Risk Management

• Identifying and mitigating quality-related risks throughout the manufacturing process.
• Lead Corrective and Preventive Action Board to drive robust manufacturing system and process quality to meet internal and customer requirements and expectations.
  

12. Customer Focus

• Interacting with customers to understand their quality requirements and address any concerns or issues related to product quality.
• Support Customer Quality Engineering to investigate customer product complaints.

13. Budgeting and Resource Allocation

• Managing budgets and resources effectively to achieve quality objectives.
• Responsible for quality KPIs and reporting to senior management.
  
  

Requirements:

• Bachelor in Engineering (Quality, Mechanical, Electrical, Electronics, Chemical, Engineering, Material Science) or a related field.
• A minimum 10 years of experience in quality management & assurance. Preferably from manufacturing semiconductor/manufacturing or electronics or high- tech instrument industry setting.
• Professional & strong knowledge of QMS & ISO Standards in a semiconductors/manufacturing environment.
• Familiarity with applicable regulatory and certifications requirements.
• Quality Auditor Certification is a plus.
• Good knowledge and practice Lean, FMEA, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations.
• Good understanding and experience in metrology management.
• Good understanding and experience in supplier quality management.
• Strong in analysis techniques and problem solving methodology.
• Must be able to communicate effectively with internal and external teams in both bilingual.
• Strong analytical problem solver with demonstrated ability to exercise sound judgment while working independently to resolve critical issues.
• Detail oriented and able to multi-task/work under pressure in a high energy and fast paced-environment with critical and tight schedules.
• Comfortable work in Changi North Crescents.

Responsibilities:
1. Document Management:
- Create, revise, and manage quality documents, including standard operating procedures (SOPs), work instructions, and quality manuals.
- Maintain an organized and easily accessible document repository.

2. Quality System Compliance:
- Ensure that all quality documents adhere to regulatory requirements and industry standards.
- Collaborate with Quality Engineers to update documentation based on process changes or improvements.

3. Version Control:
- Implement and manage a version control system to track revisions and changes to quality documents.
- Monitor and communicate updates to relevant stakeholders.

4. Audit Support:
- Assist in internal and external audits by providing requested documents and ensuring documentation compliance.
- Address any audit findings related to document control processes.

5. Training and Awareness:
- Conduct training sessions for team members on document control procedures and best practices.
- Promote awareness of the importance of accurate and up-to-date documentation.

Requirements:

1.Qualifications:
- Bachelor's degree in a relevant field (Quality Management, Engineering, Business Management or related discipline).
- Proven experience as a Document Controller, preferably in a semiconductor manufacturing environment.
- Familiarity with quality management systems and standards (ISO, SEMI).
- Strong attention to detail and organizational skills.

2.Skills:
- Proficient in document management software and Microsoft Office Suite.
- Excellent communication and collaboration skills.
- Ability to work in a dynamic and fast-paced manufacturing environment.

3.Preferred:
- Certification in document control or quality management.
- Knowledge of semiconductor manufacturing processes.

APAC Marine Assurance Officer - Job Description

As a Marine Assurance Officer, you are an independent operational adviser, auditor and coach for the Company and vessels on matters related to marine assurance. You provide day-to-day Quality, Healthy and Safety, Security and Environmental (QHSSE) advice and active assistance within the business unit, department, vessel and or project. In this role, you ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all personnel involved and the protection of the environment and the prevention of pollution.

Within the role you will advise Vessel Managers, Technical Superintendents and Masters’ on maritime regulations and the interpretation thereof to ensure Flag State and International Maritime compliance. You will advise Purchasers on equipment purchasing for ships to ensure they meet maritime regulations and standards.

You will implement vessel safety rules and practices to promote safety on our vessels, and leading by example towards compliance through a positive and safe attitude & through contributing to the HSSE awareness of all employees by coaching and advice. Develop and implement procedures, standards and guidelines that ensure vessel operations are controlled and performed in a manner that meets Company and regulatory safety and environment requirements.

You are also an important member of the QHSSE department within Fleet Services. Within this team, you will be part of a smaller team with specific tasks to complete. Being a team player and believing in teamwork is essential for these tasks.

When working with Fugro, no two days are the same. On one day, you could be preparing a vessel for an external inspection and on another day, you could be investigating an incident on board another vessel.

Detailed listing of work scope:

• Assist vessel manager in OVID/CMID inspections as requested by clients
• Responsible for arranging vessel ISM, ISPS, MLC, ISO 14001 audits with Class
• Responsible for the implementation and monitoring of drill schedule for assigned vessels
• Conduct vessel visits as required by company integrated management system (IMS)
• Assist in implementation and operation of training program for the fleet of vessels
• Become part of the office emergency response team
• Assist in the implementation and development of new procedures
• Assist in the development of fleet circulars and safety memo’s
• Assist in incident/accident and near miss reporting
• Conduct root cause analysis and incident investigation as per company’s requirement
• Monitor the HSE KPI’s and report on these at the office safety meetings
• Assist with the effective close out of office NCR’s and Observations in timely manner
• Assist with the monitoring and effective close out of vessel raised NCR in timely manner
• Assist with the upkeep of the NCR/Incident/Near Miss tracking lists and necessary close out in timely manner
• Attend any charterers safety meetings, HAZID/HIRA or other matters as designated by DPA and QHSSE Manager
• Assist with the briefing of shipboard senior officers prior to joining the vessel
• Ensure the most up to date legal register, flag circulars and publications including updates on regional and vessel trading/operation areas
• Act as Deputy DPA and Deputy CSO and to support in the completion / submission / implementation and update of SSA / SSP
• Contribute and participate in all QHSSE matter as most appropriate that is in line with the Company’s HSE policy and requirements

Essential

• Academic / higher professional education and / or working level and previous experience as a 2nd officer or higher rank preferably in the offshore industry with Dynamic Positioning experience.
• Onshore experience in a similar role.
• Sound knowledge of International Maritime legislation (ISM, ISPS, MLC, ISO etc.), as well as versed in HSSE regulations.
• You focus on continuous improvement and are HSSE performance driven.
• An excellent communicator (verbally and written) and able to form good working relationships with clients and colleagues at all levels.
• Disciplined, self-motivated and flexible team player.

Desirable:

• You have an Internal Auditor qualification. NEBOSH international diploma or equivalent is preferred.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Position Summary

Responsible for quality assurance and compliance check in software/turnkey system development and to maintain ISO9001 standards, etc. Will work with project teams to develop test methodologies, test plans, test cases and coordinate test activities for the mission-critical safety and security surveillance systems. Incumbent roles and responsibilities also include reviewing, implementing and auditing company-wide policies and processes for all departments to ensure that policies and procedures for all departments in the Company are adequate, up-to-date, complied with, that there are sufficient internal controls and checks and balances in place to minimise and/or manage risks to the organisation.

Main Responsibilities

• Plan and work with Project Managers/Product Managers on the quality processes for the entire project from requirements to installation and maintenance
• Provide QA/QC support, testing and quality audit to projects and functions assigned
• Provide Configuration Management, Release Management support to projects
• Contribute to the implementation of the organisation-wide quality goals
• Ensure compliance to all established, approved written procedures are in compliance with ISO9001 and CMMI Level 3-5
• Plan and conduct internal audits, liaise with external auditors, coordinate beween internal users, senior management and external parties
• Identificatio of and communication with consultants of audit preparation
• Provide administration support services
• Enhance document control system in term of change control and configuration management
• Conduct cross functional internal audit
• Integrate project management and quality management system
• Conduct gap analysis of current iQMS in meeting CMMI level 3 & 5
• Report project status and issues
• Manage and execute project as directed by Supervisor
• Conduct internal Audits ISO9001 and CMMI
• Conduct internal Quality Training
• Maintenance of ISO9001 and all Q&E documents
• Travelling maybe required from time to time

Other – Perform other duties as are requested from time to time

Skills and Experience

· Preferrably at least 1 year of relevant experience

· Candidate must be willing to work under tight project schedule

· Experience in quality management system experience. CMMI experience preferred

· Experience in establishing QMS

· Experience in software and system test using software test and management tools

· Analytical thinking, problem solving, value engineering, project management, team player

· Well-versed in:

• Microsoft Office / Project
• Capability Maturity Model Integration (CMMI)
• ISO 9001
• CMMI
• SDLC methodologies and application
• Oracle Primavera

Minimum Qualifications

· Min. Degree in Engineering, Science, Quality Management, or equivalent

Attributes

· Good technical writing and presentation skills

· Excellent written and verbal communication skills

· Critical thinking and problem-solving skills

· Strong interest and awareness of new technologies

· Proactive with good time-management skills

· Good interpersonal, analytical and communication skills;

· Ability to:

• Multi-task, prioritize activities, work independently and calmly under pressure
• Interact positively, clearly and professionally with peers, customers and vendors
• Anticipate and take proactive actions

The Ideal Candidate

· You possess big picture thinking and a willingness to learn and dive into unfamiliar systems and resolve complex issues both from a business and technical perspective

Responsibilities:

• Ensure compliance with industry regulations and perform quality inspections.
• Conduct measurements and tests on products, calibrate equipment and identify production irregularities.
• Prepare, review and revise testing procedures or MSOP for the part’s measurement.
• Perform dimensional assessments of products to ensure dimensions meet drawing specifications.
• Document results, prepare inspection reports and perform simple data analysis.
• Follow up with Production on quality issues to resolution through corrective actions.
• Assist in NPI parts inspection, generate report and perform sample evaluation.
• Maintain equipment calibration according to metrology standards and monitor functionality.
• Prepare and update Work Instructions and conduct measuring equipment training.
• Ensure approval samples are properly identified and recorded in the Master list.
• Identify areas for quality control improvement.

Requirements:

• Possess relevant experience as a quality technician.
• Proficient in Microsoft applications, including Microsoft Excel and Word to prepare the inspection record.
• Capable of operating and programing automated measuring equipment (CMM, Optical Measuring equipment etc)
• Possess the ability to analyze and interpret technical information (understand GD&T, blueprint reading etc)
• Able to communicate effectively with both internal and external personnel.
• Able to work independently with minimal supervision.

Responsibilities:

• Picture taking of non-conformance part for Transit and Non-Transit audit for Asia manufacturing facilities and internal qualifications.
• Prepare and publish Transit and Non-Transit audit report for Asia manufacturing facilities.
• Prepare and publish internal qualification report.
• Collect and compile data as and when requested by QC department.
• Ensure quality record at QC/QA are properly filed, stored, identified and disposed per documented procedure.
• Assist in the process, distribute, upkeep and maintain quality management system documentation at Document Control Centre (DCC), if required.
• Perform data entry for incoming inspection records.
• Control and upkeep stationery for QA department.
• Observe safety and housekeeping at work area.

Requirement :

• Diploma Holder / NTC 2 or NTC 3
• At least 2 years of relevant experience
• Working in manufacturing environment will be preferred
• Able to work in a fast-paced environment
• 5 days work week (8.15am to 5.15pm)
• Transport pick-up at Bedok MRT station

Job Descriptions

· Supports medical device development & manufacturing operations including but not limited to

· QMS/DMR development;

· Root cause investigations for corrective actions;

· Implementation of corrective actions;

· Analyse quality metrics for corrective and preventive actions: and

· Change records and assurance of proper record control.

· Develops test protocols and reports for the validation and/or re-validation of equipment, processes, test methods, and computer systems.

· Develops sampling plans, determines sample sizes, and perform data analysis using various statistical tools including but not limited to regression analysis, t-test, ANOVA, and process capability indices.

· Collaborates with manufacturing engineering, production, purchasing, and quality assurance functions to drive process excellence.

· Technical liaison to external medical device customers.

· Coordinate Internal Audit / Supplier Audit Programme

· Technical reviewer of engineering changes related to product specifications, process parameters, methods and equipment.

· Performs as technical writer responsible for the development of test protocols, test reports, work instructions, and standard operating procedures.

· Assist in maintaining certification and regulatory compliance to ISO 13485, QSR , Medical Device Directive Requirements and any regulatory standards as applicable.

· Supports Quality Assurance in the review, analysis, and reports on process and product performance to management.

· Conduct new employees’ orientation (NEO) training for Quality Management System and 6S for newly joined employees.

· Other ad-hoc tasks assigned by immediate supervisor.

Requirement:

• Minimum Degree in Mechanical/ Mechatronic Engineering.

Experience:

· Minimum 3-5 years relevant experience as a Quality Professional, preferably in ISO 13485 environment.

· Good understanding in the implementation of QMS (ISO 13485), Quality Assurance and Quality Control methodology.

· Regulatory experience in GMP(Good Manufacturing Practice) procedures

Skills :

· ISO 13485 Internal Auditor Trained

· Six-sigma trained with strong engineering fundamentals.

· Strong attention to details and able to work under tight deadlines.

· Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

Job DescriptionOverall responsibilities

1.1. Responsible to lead two teams of production operators/sewer to meet daily production targets, schedule and quality standards

1.2. Plan workflow on the production teams to achieve production targets

1.3. Draw up duty roster for operators/technicians; allocating work and authorize overtime which is justified by capacity planning and reporting

1.4. Motivate and guide the operators and technicians, maintain discipline and manage their performance appraisals

1.5. Responsible for the safety and security management of the production floor

1.6. Initiate action to prevent the occurrence of any non-conformity relating to the product, process and quality system

1.7. Identify and record any problems relating to the product, process and quality system

1.8. Responsible to initiate the daily production scheduler meeting and attend the daily operations meeting

Job Descriptions

• Assist the department head of Quality in the implementation of and maintenance of the Company Quality Management Systems (QMS) in accordance with ISO 13485 standard and other applicable regulatory requirements.
• Assist the department head of Quality to coordinate external audits conducted by customers and notified/ regulatory bodies. Work with various departments to ensure timely closure of any audit findings or observations.
• Coordinate Engineering Change activities in compliance with Engineering Change procedure and ensure correct revision of drawings, specifications, and documents.
• Ensure all quality documents and records are kept in compliance with Document Control and Record Control procedures.
• Conduct New Employees’ Orientation (NEO) Training on Quality Policy, Quality Objectives, Good Documentation Practice and Data integrity, Document Control and Record Control.
• Consolidate quality data, quality issues and trends for monthly quality metrics reporting.
• Assist department Head of Quality to prepare Management Review semi-annually.
• Track CAPA and any actions arising from Internal Audit, coordinate with responsible parties to ensure timely closure of action items.
• Liaise with 3rd party Notification or Regulatory Bodies for certification and regulatory activities. Track and monitor Regulatory Bodies, such as FDA/ HAS for regulatory updates or any changes to their requirements.
• Perform other tasks as assigned by the Supervisor

Requirement:

• Diploma in Engineering, Science or equivalent

Experience:

• Minimum 1 year working experience in quality management systems and applications.
• Knowledge and experience working within a regulated and structured environment.
• Work experience as Quality System Executive in a medical device manufacturing environment. (Candidates with more experience can be considered for Senior Quality System Executive position)
• Experience with handling ISO13485 audit as an auditee

Skills :

• ISO13485 Internal Auditor
• Root cause analysis (Kepner- Tregoe, 5-Why, 6M etc)
• Problem solving techniques (eg: DMAIC/8D/PDCA/A3 application in continuous improvement)
• Competent with general PC and office software application
• Proficiency in MS Office.

· Create quality inspection plans and work instructions for incoming, In-process or outgoing parts to ensure that components and products conform to specifications.

· Define training plan, train QC supervisors, QC technicians and QC inspectors to perform dimensional/functional inspection in accordance to work instructions.

· Perform First Article Inspection for newly inducted materials and parts.

· Perform qualification validation of equipment, processes and test methods

· Ensure the compliance of equipment and tools use during inspection in accordance to Calibration and Preventive Maintenance requirements.

· Participate in Process Failure Mode Effect and Analysis team to mitigate product risk arising from manufacturing

· Perform complaint handling, investigate root cause of complaint and perform Corrective Action and Preventive Action as necessary.

· Handle non-conformances and perform disposition of rejected parts, trend yield and rejects, investigate root cause of non-conformance and perform Corrective Action and Preventive Action as necessary.

· Maintain the manufacturing environment and perform gowning as necessary when working in controlled manufacturing environment e.g. clean room.

· Initiate and/or execute engineering changes in compliance with Engineering Change Control procedures

· Participate in external and internal audit to ensure company quality system is effective

· Participate in continuous improvement programs such as 6S program, yield improvement projects etc.

· Support new production introduction as a team member representing quality

· Perform other tasks as assigned by the supervisor

· Work experience as a quality engineer in a medical device manufacturing environment

(Candidates with Diploma in Engineering. Science or equivalent can be considered for Assistant Quality Engineer position. Candidates with more experience can be considered for Senior Quality Engineer position)

· Experience with qualification validation of equipment, processes and test methods for new product introduction

Essential Responsibilities:

• Ownership includes both quality assurance and quality control. Includes quality assurance of products, services, manufacturing processes. Includes conformance in manufacturing, incoming goods control, product inspection, witness points, etc.
• Typically a 1st line manager of professionals or a 2nd line manager of a professional department. Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Qualifications/ Requirements:

• Experience leading a team with 10-12 year of experience in Manufacturing & Production Quality.

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Responsibilities

• Production of access cards – OLAE requests.
• Act as programmer for access control operations
• Emboss / print / affix applicant image on access cards.
• Pack cards for distribution.
• Record daily inventory of return of access cards.
• Manage and respond timely on helpdesk requests and emails.
• Perform any access control related tasks assigned by managers or team lead.
• Liaison with business units and building landlords on access card matters.
• Requisition of access control consumable and office supplies.
• Overseeing maintenance for card printer.
• CoB and Emergency – participate in CoB / Call Tree exercise and testing.
• Other responsibilities as assigned by the CSIS.

Qualifications

• Tertiary education in any discipline.
• At least 5 years of relevant experience in managing security access control systems, general office administration, record management and customer service.
• Knowledge in security systems would be an advantage.
• Possess high level of integrity.
• Strong Command of English.
• Good written, verbal, analytical, interpersonal and presentation skills
• Proficient in Microsoft Office application, i.e. Word, Excel, PowerPoint, etc.

Please indicate in your profile your expected salary as you apply. Thank you.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Vice President, Business Risk & Control Officer- Global Assessment Unit coordination - Hybrid (Internal Job Title: Business Risk & Control Officer - C13) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

The Business Risk and Control Officer will be a key member of the Legal Risk & Control Team supporting both the Legal Department and the Regulatory Strategy and Policy (RSP) team with focus on the Global Assessment Unit coordination role as well as supporting the implementation and execution of new BAU transformation processes to ensure appropriate adherence to firm-wide initiatives and requirements, including operational and compliance risk management programs.

In this role, you’re expected to:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support the review and challenge process, within Legal and RSP, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).
• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.
• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Help ensure that adequate governance and training are in place to support management of Risk profiles.
• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc.) (if applicable).
• Identify gaps in implementing policy documents and draft appropriate procedures to meet requirements of the Citi Policy governance operating model.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years relevant work experience in Business Risk & Controls
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
• Proficient with the Manager’s Control Assessment module.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Effective organizational influencing skills required.
• Experience with work-flow systems, excellent project management, and organizational skills.
• Demonstrated ability to lead global team efforts.
• Excellent problem-solving skills and self-motivated.
• Ability to see the big pictures with high attention to critical details.
• Demonstrated ability to develop and implement strategy and process improvement initiatives.
• Bachelor’s/University degree or equivalent experience, potentially Master’s degree.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.