Location: East

Industry: MNC within Aerospace

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement
• Perform AR reporting on overdue balances and top accounts as per request from business units
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Minimally 1 year related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Ability to work in a multi-tasking environment managing a large portfolio of accounts, under pressure while meeting deadlines is required
• Show good initiative, responsible and a positive can-do attitude
• Experience with ERP system - SAP is a plus
  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Championing and implementing digitalization and self-help capabilities (i.e Chatbot, RPA and any future servicing portal) at customer service touch points to achieve Next Generation servicing and Leading Customer Experience.

Uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner.

Analyse data to identify trend for automation and process improvement for Operational Efficiency and Quality of Service.

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description

For more than a century, our Company has been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, it continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

Job Description

• Implement and oversee improvement to laboratories
• Study and understand the current laboratory workflow
• Perform data collation (e.g. process flow, duration of process/steps etc)
• Organize and perform data analysis by creating simple programs
• Prepare presentation slides/posters for the project

Qualification & Job Requirements

• Minimum educational qualification of diploma, including but not limited to Biotechnology, Chemistry or Pharmaceutical Sciences.
• A good team player with ability to work independently
• Innovative and self-motivated
• Basic knowledge and application of Microsoft Office
• Basic knowledge and application of data analysis tools (e.g. macros, visual basic)

Who we are

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENTING FOR LIFE!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Intern/Co-op (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

[What the role is]

About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments.

About the Finance, Risk Assurance & Procurement team
The Finance, Risk Assurance & Procurement division is an imperative business partner to the accounts management and policy groups of the EDB. This internship offers a unique opportunity to engage in extensive cross-functional collaboration with various teams within and outside EDB. The primary responsibility of the interns will be to conduct independent and objective assessments of an incentive recipient’s achievement of incentives conditions through on-site visits and document reviews.

[What you will be working on]

As an intern, you will be required to:

• Conduct on-site visits and document reviews to assess an incentive recipient’s compliance with incentives conditions.
• Prepare review reports documenting the assessment and findings. The intern is required to have strong attention to detail and good analytical skills to conduct thorough and accurate compliance assessments.
• Engage with key stakeholders, including the organization being reviewed, EDB account managers, and policy divisions.  The intern is required to have good communication and interpersonal skills to engage the stakeholders effectively.
• Manage multiple projects, demonstrate good problem-solving skills, and a results-oriented approach to deliver quality outcomes.
• Ensuring service delivery in accordance with pre-defined service level agreements, from planning, fieldwork and reporting.

During your internship, you can expect to gain the following skills and experiences:

• Exposure to how EDB collaborates with Singapore-based companies to achieve common goals.
• Valuable experience in assessing and addressing organizational compliance and insights into incentive compliance assessments in public agencies such as the EDB.
• Opportunity to apply and strengthen audit skills, including financial record review, interviews with key personnel, and asset verification.
• Development of cross-functional partnership, interpersonal, and project management skills, essential for effective collaboration with diverse stakeholders.
• Foster essential professional skills, including risk management and analytical skills, crucial for conducting thorough and accurate compliance assessments.

[What we are looking for]

• Undergraduate in the penultimate year pursuing a degree in Business Accounting or a related field.
• Proficiency in English, both written and verbal, is essential.
• Availability for a 6-month internship from July/August 2024 onwards
• Singaporean/PR

[What the role is]
About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.
For more information on EDB, please visit www.edb.gov.sg

About the Finance, Risk & Assurance and Procurement (Overseas Operations) Team
The overseas operations team within EDB’s Finance, Risk & Assurance and Procurement (FRAP) division focuses on providing advisory on the procure-to-pay value chain for EDB’s overseas centres and officers.

The overseas operations team is embarking on system changes involving re-designing the business processes. Interns will be part of this project to assist with various areas such as information flow, system controls set-up, and business workflow designs.

For Interns to better understand the current workflows and systems to help with the review project, Interns will be assigned daily operational tasks and work alongside the rest of the overseas operations team.

[What you will be working on]

As our Intern, you will be required to/your deliverables are:

• Process payments to suppliers and reimbursement to staff involved in overseas operations.

• Monitoring accounts receivables, fixed assets, and bank accounts at overseas centres.

• Review, assess and provide recommendations for the assigned area within the overseas operations system and business process review project. For example, an Intern may be assigned to review the current process from procurement to payment for EDB overseas leases that fall under FRS116.

Learning outcomes and other experiences available to the intern as part of the internship:

• Gain insights into overseas operations procurement and finance management

• Gain familiarity with SAP Concur and Workday

• Gain experience with system and workflow re-design project and project management skills.

[What we are looking for]

Requirements

• Singaporean/Singaporean PR

• Polytechnic students available for a full-time internship from March – June/July 2024

• Basic accounting knowledge

[What the role is]

About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

For more information on EDB, please visit www.edb.gov.sg

About FRAP
As part of EDB’s continuous efforts to develop the suite of industries in Singapore, the Finance, Risk & Assurance and Procurement (FRAP) division is an imperative business partner to our officers in the industry and policy groups.

As a FRAP business partner, you will be responsible for providing advisory on the procure to pay value chain. You will also be part of a team that is responsible for the data management and implementation of FRAP systems, which is critical in ensuring that EDB has access to accurate and relevant data at all times to help drive operational decision-making, policy-making and strategic planning by Corporate Management and line divisions within EDB. As this role requires cross-functional partnership with various stakeholders, you will also get to learn about EDB’s business from the line divisions directly.

This is an excellent opportunity for a finance and/or procurement professional looking to build their competencies and work alongside a fun and passionate team that greatly emphasizes on teamwork, open communication and diversity of perspectives.

[What you will be working on]

• Processing payments for the Board’s expenses, including payment to suppliers, grant recipients and scholars and maintenance of supplier and customer records in financial system; 

• Processing reimbursement to staff for overseas trips and other claims; 

• Processing overseas centres’ expenses to suppliers;

• Monitoring of accounts receivables, fixed assets and bank account at overseas centres;

• Assessment and accounting for leases in accordance with FRS116

• Supporting various statutory returns, budget exercise, management reports and ad-hoc projects;

• Supporting financial systems enhancements and troubleshooting.

• Analysis of bank transactions and complete monthly bank reconciliation;

• Tasks will be assigned in accordance to the candidate’s experience and suitability.

[What we are looking for]

To meet the challenges of this role, you must be a Singaporean with the following attributes:

• Basic book keeping knowledge;

• Meticulous and patient;

• Able to perform under time pressure;

• Good interpersonal skills;

• Proficiency in Microsoft applications and SAP/SAP Concur/Workday preferred.

Applicants may expect to receive an application outcome within 8 weeks of application date.