Senior Engineer, Quality Operations

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Senior Engineer, Quality Operation you are tasked to assess and monitor supplier quality thereby ensuring that the material or product provided are free of defects and in compliance with specifications. Supplier quality engineers communicate between internal stakeholders and suppliers to address and resolve quality issues, providing technical input and guidance on process enhancements and improvements. By doing so, this position ensures the quality of the medical devices produced on site meets the requirements of Alcon standards,21 CFR Part 820, Part 11, ISO 13485, the Medical Device Regulation (MDR), MDSAP and other applicable regulations and standards at Tuas. In this role, a typical day will include:

Responsibilities

• Responsible for supplier quality management and is the primary quality interface with the suppliers.
• Supplier Selection - identify and select suitable supplier to ensure all aspects of quality, capability, pricing, delivery and environment meet Alcon requirements.
• Supplier Qualification - conduct new supplier qualification thru the process of capability matching, supplier risk assessment, supplier self-assessment, onsite qualification audit and supplier quality agreement accordance with Alcon requirements
• Supplier Monitoring - assess, monitor and communicate Supplier performance, escalate issue when necessary.
• Perform thorough supplier audits and assessments of their processes and QMS drives improvement. Identify supplier-related problems and improvement opportunities.
• Work with internal stakeholders and suppliers on resolving of quality issues to closure for all incoming & production rejects through SAR process.
• Review and approve supplier investigations by ensure proper investigation and corrective actions execution.
• Monitoring and drive timely closure of the Supplier Action Request (SAR).
• Cross-functionally coordinates with the Procurement to perform periodic business review with selected suppliers.
• Perform and review all supplier quality related SOPs / Form changes and Gap
• Assessments Support internal and external audits and is responsible for audit finding closure, as required.
• Work with cross-functional teams to resolve operational quality issues
• Trend, analyze and monitor key performance indicators, suggest improvements and escalate to supervisor/management as necessary
• Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
• Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements. Drive and support supplier CIP (Continuous Improvement Program) by using quality tools to improve manufacturing process and product quality
• Drive full assessment for effectiveness of supplier process control plans, measures and activities Serve as Quality representative on project teams for new product design transfers
• Dive deep and maintain the technical understanding needed to actively contribute to engineering and product decision-making.
• Responsible as Super User in SAP IRIS for Supplier Quality Management relevant activities to meet Alcon’s requirement.
• Perform any other duties/ projects/ assignments assigned by Supervisor as per Business Needs.

What You'll Bring to Alcon

• Min diploma or degree
• 1-3 years relevant experience in manufacturing/pharma or medical device industry preferred

Why Join Us:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

NA

Embark on a dynamic journey with The Centre of Hardware Assurance (CHA), Temasek Laboratories@NTU, as we seek a passionate Research Assistant to be part of the research team to conduct hardware security analysis and evaluation. This exciting role encompasses sample preparation, imaging, image processing, and the cutting-edge security analysis of electronic devices. Join us at the forefront of innovation and make your mark in shaping the future of hardware assurance!

Key Responsibilities:

• Engage in innovative research in the realm of hardware security analysis, utilizing state-of-the-art facilities and advanced techniques widely employed in the semiconductor industry

• Contribute to the planning, study, and investigation of workflows dedicated to electronic device security analysis

• Elevate the efficiency and accuracy of the developed security analysis workflows, setting new standards for throughput and scientific excellence

Job Requirements:

• Bachelor’s Degree in Materials Science and Engineering, Electrical and Electronic Engineering, Computer Engineering, Physical and Mathematical Sciences or relevant disciplines

• Basic knowledge in microelectronics is required, and knowledge in failure analysis is a plus

• Excellent verbal and written communication skills

• Problem solving, research and analytical skills

• Independent and can work well in a team

• Singaporean only

We regret to inform that only shortlisted candidates will be notified.

Job Roles & Responsibilities

• Perform loading/unloading, sorting and storage of materials and tools in respective storage areas
• Assist in stock take and inventory update
• Ensure storage areas are kept clean and hazard free
• Ad-hoc duties assigned by superior

Requirement:

• Welcome all entry level
• Added advantage for storage/operation related experiences
• Immediate hiring
• 6 days work week

Job Description

For more than a century, our Company has been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, it continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

Job Description

• Implement and oversee improvement to laboratories
• Study and understand the current laboratory workflow
• Perform data collation (e.g. process flow, duration of process/steps etc)
• Organize and perform data analysis by creating simple programs
• Prepare presentation slides/posters for the project

Qualification & Job Requirements

• Minimum educational qualification of diploma, including but not limited to Biotechnology, Chemistry or Pharmaceutical Sciences.
• A good team player with ability to work independently
• Innovative and self-motivated
• Basic knowledge and application of Microsoft Office
• Basic knowledge and application of data analysis tools (e.g. macros, visual basic)

Who we are

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENTING FOR LIFE!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

• Prepare quality reports, perform process audit, develop & implements quality assurance standards, policies, processess & controls.
• Able to liaise & resolve with customers on quality related issues.
• Data compliation, co-ordination and facilitation of all internal and external audits, re-certification of ISO 9001.

Roles & Responsibilities

• Maintain precise records of all incoming payments

• Prepare and send invoices to clients

• Contact clients as needed to ensure payment of outstanding invoices

• Reconcile any irregularities in receipts

• Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances

• Take charge of Petty cash and staff claims

• Audit all receipts on a determined schedule to ensure accuracy in accounting

• Generate and deliver reports to different departments as needed

• Actively investigate and resolve irregularities in both incoming and outgoing payments

• Other finance duties as assigned

Requirements

• Good working knowledge of Microsoft Word and Excel

• Able to work well independently and as a team

• Able to communicate well across all levels

Others:

• Mon to Thur - 8am – 6pm

• Fri - 8am - 5pm

Able to start work from 1st May to end August

• Plant hygiene control & factory checking.
• To perform QC check such as microbial check, sensory, & visual checks on raw materials and all finished products produced by the seasoning manufacturing line.
• To do in-house verification/calibration on the equipment.
• To maintain QC laboratories.
• Any other work as shall be assigned by the Company from time to time.

Please take note of the working schedule for this post:

Working time: 8.30 to 5.30- Tuesday to Saturday. Monday is off day. Sunday rest day

Sometimes will require OT

• Prepare daily schedule for on-field teams
• Preparation of pictorial reports for monthly submissions
• Preparation of quotations as and when required
• Collecting of mails
• Answer clients’ queries (email / call / whatsapp)
• Disseminating information to teams
• Maintenance of office (eg. Filing, notice board, etc)
• Undertake any ad-hoc task or project as assigned.

Requirements:

• Good proficiency in MS Office Suite
• Good written, verbal communication skills in English is required
• Able to interact effectively with all levels of staff both internally and externally
• Able to work independently

5-days work week (Mon-Fri)

Open for local singaporeans only.

Location: Woodlands

Mon to Fri 8.30am to 5.30pm

Industry: Semicon Manufacturing

Salary: $3000-$4500

Job Description

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Issue and closure of CAR for customer (RMA) and Supplier issue – External
• RMA receipt and disposition of RMA in Macola – External.
• Work with QA department and Engineering on customer related issues e.g. RMA

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Knowledge of CMM, profile projector, and measuring equipments.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

Location: Woodlands

Mon to Fri 8.30am to 5.30pm

Industry: Injection Molding Manufacturing

Salary: $3000-$4500

QUALITY ENVIROMENTAL MANAGEMENT SYSTEM ENGINEERS

• Responsible for performing duties in accordance with quality system requirements as the voice of customers, understand customer specific requirement and expectation to deliver “Customer satisfaction and complaint. Analyse and proper handling of customer complaint, return products and corrective action verification and tracking of customer Engineering change to ensure the ECN is implement.
• To lead and provide support to customer audit and participate in new projects: PPAP submission to understand meet customer quality requirements.
• Access and manage all customer web quality reporting and co-ordinate with internal team on new updated documents.

Requirements:

• Diploma / Degree in Engineering or its equivalent with min 5 years working experience in automotive industry environment.
• Knowledge in Minitab application, EMS 14001, ISO 9001:2015 and IATF 16949:2016 QMS
• PFMEA, CP SPC, 5 why’s, fault tree analysis tools, 8-D problem solving and DMAIC report methodology
• Proficient in Microsoft, possess good working knowledge of QC Tools, GD&T, statistical process control and problem solving knowledge
• A team player with good interpersonal and communication skill and have a strong interest in pursuing technical solutions and breakthroughs

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Summary

The role reports to the Head of Quality and is supported by a Senior Quality Technician on the documentation.

The successful candidate will be responsible for maintaining the Document Control System, and Quality System Audit Program.

Responsibilities

System Audit (Internal/Certification Body/Customer/Regulatory) Management

• Lead and coordinate internal quality management system (QMS) audit, and internal environmental management system (EMS) audit
• Prepare and coordinate for successful external audits from certification body, customer and regulatory factory inspections
• Report to management on the NC findings, and coordinate the Root Cause and CAPA for timely closure
• Arrange for awareness training on relevant Quality Management System topics

System Maintenance and Improvements

• Maintain document control systems, to comply with ISO1348, ISO9001 and ISO14001 standards, regulatory and customer requirements
• Ensure that document owners keep their documents up-to-date, accurate and easily accessible to employees who need them
• Ensure that record owners retain their records, complying with applicable requirements
• Support mapping of business process flow-chart, and assist document owners in creating their documents
• Drive continuous improvements related to QMS and EMS, e.g. ESD Control compliance, Recycling rate improvement, e-Document Management improvement, e-Global Asset Management System (Calibration, Preventive Maintenance, etc) improvement

Requirements

• Working experience in the manufacturing industry (Electronics/Mechanical/Bio-Medical/Mechatronics), Life Science Instruments, and PCBA
• Experience in supervision and a demonstrated track record in effectively leading team
• Knowledge in Quality Standard: ISO13485, ISO9001, ISO14001, and FDA 21 CFR part 820
• Familiar with Regulatory Requirements: RoHS, REACH, UL/ETL Product Safety labeling
• Proficient in planning, executing, and leading Internal Quality Audits
• Strong communication and coordination skills to facilitate External Quality Audits
• Proficient in utilizing software tools such as Visio and Excel to map business process flowcharts
• Skilled in delivering presentations to management regarding Quality Audit outcomes and status

• Reports to the Safety Manager
• Liaise closely with authorities
• Familiar with local law and regulations
• Take charge and handle public feedback
• In charge of all environmental control programs and lead the environmental team
• Maintain proper documentation i.e. Site environmental Report, daily environmental inspection report etc.
• Conducting environmental workshops and training for the project
• In charge of pre-project planning and advice on the measures to take in areas on noise/water/air pollution control, waste/pest infestation control, and public/neighbors’ engagement and management

Job Requirements:

• A Registered ECO with NEA
• A Registered ECMO with IES
• Attained Specialist Diploma in WSH or equivalent
• Minimum 3 years’ post-registration experience as ECO for LTA projects
• Experience in civil works (road and viaduct) & ASAC awards preferred
• Proficient in GGBS requirements/implementation and ISO14001:2015 standards
• Proficient with MS Office
• Location: Woodlands
• Project: Infrastructure, Viaducts

Main Responsibilities:

• Prepare daily trading PNL for assigned desk and close the trading P/L on a timely basis. This includes preparation of journal entries for accounting team to book.
• Review and validate daily freight payable transactions in accounting system for accurate and timely payments.
• Update futures/options margin accounts breakdown by desk, per broker statement.
• Review general month-end accounting tasks by accounting team to ensure that the financial results are prepared and reported timely in accordance with IFRS and Singapore accounting standards as well as internal policies. This includes Statutory and Management reporting.
• Perform month-end trading and accounting PNL reconciliation to ensure no major discrepancies and differences are accounted for, provide commentaries as required.
• Work closely with Freight Operations, Trading, Execution and Accounting teams to ensure that financial transactions including trading accruals and provisions pertaining to trading books are accounted for properly in both trading and accounting systems, and that they are in line with IFRS.
• Liaise with Accounting teams in offshore Shared Services Centre to ensure that non-trading activities are booked accurately.
• Coordinate and liaise with external parties like external auditors, tax agents, local tax and government authorities where required, during quarterly GST filing, annual statutory audits, and annual MSI-AIS Award submissions.
• Engage actively in the ongoing process of automating tasks and constantly look for areas of improvement.
• Assist the Manager/Controller to assess and identify risks within the business and any other adhoc tasks as required.

Experiences:

• 1-2 years of experience in Product Control/Business Analysis/Management Accounting/Audit/FP&A from shipping/commodities industries preferred.
• Good understanding of futures markets, hedging and derivatives mechanisms.
• Strong verbal and written communication skills, ability, and willingness to interact effectively with all levels of employees & management.
• Ability to handle multiple responsibilities and to prioritize.
• Self-starter with ability to work independently and to take initiative, proactive attitude toward problems and issues.
• Ability to work in a high-pressure atmosphere.  Flexibility on working time during periodic closings.
• High level vision with and attention to detail.
• Ability to identify/control weaknesses and implement process improvements.
• Strong analytical skills.
• Highly proficient with Microsoft Excel / SAP / IMOS systems.

Academics

•  Degree in Accounting/Business/Economics or similar field.

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

Location: Woodlands

Mon to Fri 8.30am to 5.30pm

Industry: Semicon Manufacturing

Salary: $3000-$4500

Job Description

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Issue and closure of CAR for customer (RMA) and Supplier issue – External
• RMA receipt and disposition of RMA in Macola – External.
• Work with QA department and Engineering on customer related issues e.g. RMA

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Knowledge of CMM, profile projector, and measuring equipments.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Control Risks' Embedded Consulting practice is growing in Singapore and we have a great opportunity for a Senior Intelligence Analyst to join us as part of a dedicated team, embedded within a high profile, international technology company.

The Senior Security Intelligence Analyst will be a key member of the Global Security Intelligence team as they collect, curate, and disseminate current and forecasted risk intelligence in a timely manner to partners and stakeholders. This position will also work to edit and compile written analysis by the Junior Analysts.

Responsibilities:

• Monitor and analyse geopolitical and global events identify and assess threats the client's specific global operations, assets, and personnel.
• Provide major vent safety and security assessment, forecast, and vulnerability reports.
• Oversee production of analysis by the Junior Analysts on the team.
• Conduct site and travel vulnerability assessments to ensure the safety of the client's employees and locations.
• Support location-specific intelligence, including active and archived alerts; city and country intelligence; and interactive maps.
• Drafting comprehensive, well-researched, and articulate analysis products providing tailored research for client-specific needs.
• Define priorities for in-depth analysis of selected locations relevant to the client's global interests.
• Lead production of specific briefings or presentations.
• Other responsibilities may develop with programme growth.

• A bachelor's degree in history, political science, international relations, intelligence analysis, or a related discipline.
• 5-7 years of experience in related global risk and threat analysis experience required.
• Experience in collection and analytical methodologies.
• Experience in editing and compiling written analysis.
• Keen understanding of social media monitoring techniques.
• Proficiency in client workspace product suite; the ability to present information in a graphic format and concise reports.
• Excellent research, analytical, writing, and verbal presentation skills.
• Ability to quickly adapt to the external environment and organization.
• A strong customer service focus and ability to build and maintain trusting relationships.
• Ability to be a positive and effective team member.
• Ability to effectively manage multiple projects simultaneously and prioritize.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

As part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter with critical thinking to achieve after sales success. This candidate will help us drive up customer service quality audit excellency by going far and beyond, delivering the best possible value and service to our customers.

Responsibilities of a Quality Assurance Analyst (AU/PH) but are not limited to:

• Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails and chats on Zendesk, Social Media, Lazada, Shopee & Amazon
• Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
• Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
• Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
• Assist in any additional ad-hoc duties

•  Minimum 1 – 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
• Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
• Attentive to details
• Ability to pick up new skills promptly and proactively
• Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
• Strong understanding of business needs with a customer-first mindset
• Independent and enjoy working in a fast-paced environment

Control Risks' Embedded Consulting practice is growing in Singapore and we have a great opportunity for a Junior Intelligence Analyst to join us as part of a dedicated team, embedded within a high profile, international technology company.

The Junior Security Intelligence Analyst will help collect, curate, and disseminate current and forecasted risk intelligence in a timely manner to partners and stakeholders. Analysts provide strategic foresight and analysis on security and operational concerns that may pose a safety risk to the client, its employees, or community.

Responsibilities:

• Monitor and analyse geopolitical and global events identify and assess threats the client's specific global operations, assets, and personnel.
• Provide major event safety and security assessment, forecast, and vulnerability reports.
• Conduct site and travel vulnerability assessments to ensure the safety of the client's employees and locations.
• Support location-specific intelligence, including active and archived alerts; city and country intelligence; and interactive maps.
• Drafting comprehensive, well-researched, and articulate analysis products providing tailored research for client-specific needs.
• Other responsibilities may develop with programme growth.

• A bachelor’s degree in history, political science, international relations, intelligence analysis, or a related discipline.
• 0-2 years of experience in related global risk and threat analysis experience required.
• Experience in collection and analytical methodologies.
• Keen understanding of social media monitoring techniques.
• Proficiency in client workspace product suite; the ability to present information in a graphic format and concise reports.
• Excellent research, analytical, writing, and verbal presentation skills.
• Ability to quickly adapt to the external environment and organization.
• A strong customer service focus and ability to build and maintain trusting relationships.
• Ability to be a positive and effective team member.
• Ability to effectively manage multiple projects simultaneously and prioritize.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

This role focuses mainly on project billings and posting of subcontractors’ & consultants expenses for a few business service lines on a day to day basis. Month end intercompany settlement process also forms part of this job scope.

Accounts Receivable

Accounts Receivable responsibility begins from the moment a project is set up until the debt is collected. Tasks include but are not limited to

• Check that projects are correctly set up in the system
• Complete vendor set up forms as and when required by our clients
• Generate work-in-progress/timesheet reports to support invoicing requirements
• Raise invoices to clients in an accurate and prompt manner
• Submit clients’ invoices on online portals eg Ariba, Coupa etc
• Ensure all relevant project costs are posted or accrued for
• Follow up with clients to ensure debts are paid within the credit terms
• Post the receipts from clients into the system

Other Tasks

• Work closely with the Regional Finance team for forecasting and accruals of income.
• Check and post of employees’ expenses in the system
• Check and post project vendors’ invoices (including interco invoices) in the system. For new vendors, check that the vendors have completed their screening process.
• Compute and post accrued income for month end close.
• Generate open intercompany invoices and take charge of the Intercompany settlement process with the London office.
• Ensure month end close is completed on a timely and accurate basis
• Prepare and generate management reports after the month end close or as needed
• Assist with the internal and external auditing process
• Provide ad-hoc support for project related tasks, forecasting, budgeting, government surveys as needed

• Diploma, bachelor’s degree or equivalent in Accountancy or a related field
• Ability to plan, organise and operate with strong attention to detail and data accuracy
• Strong discipline to effectively manage time and resources to meet deadlines
• Excellent interpersonal and communication skills to liaise with all levels of internal and external stakeholders
• Proficient in Microsoft Office, especially Excel
• Basic knowledge of Microsoft D365 Finance & Operations preferred but not necessary. Good to possess knowledge of other ERP systems.