At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Role Scope:

Develop, implement, monitor, and improve Alcon quality standards across APAC affiliates and distribution locations. The role will ensure operational processes align with Alcon quality requirements and regulatory specifications. The role also includes supervising regional quality teams, inspecting and evaluating the performance of on-going projects, and facilitating training sessions to improve product quality and mitigate quality-related issues.

Major Accountabilities

· Develop and improve Quality Management System (QMS) in the APAC region.

· Align and implement Global Quality management strategies with the Business Strategies for the region.

· Monitor, coordinate, and manage regional quality teams to ensure compliance with internal and external requirements / specifications. Identify preventive programs to mitigate potential risk / non-compliance.

· CAPA Leader for the region, synthesize CAPA and audit findings to identify compliance and business risk, and work with region to develop improvement plans.

· Conduct and organize / support QMS internal and external audits and ensure close out of all the inspection and audit non-conformities.

· Participate in Corporate audit where requires in APAC and follow up on closure of findings.

· Coordinate, communicate and report status on escalation and/or market actions from the region. Drive resolution or concerns from the region with global teams.

· Organize, analyze, coordinate and report on quality metrics to APAC and global management team.

· Lead, drive and implement Lean Six Sigma program in region.

· Provide and organize training on quality matters from time to time.

· Participate, coordinate, and monitor budget and costing for the region.

· Manage and coordinate schedules, appointments, and travel arrangement for APAC QRA leadership team.

· Overseas travel is required for the role (i.e. 20% of travel is involve)

Education: Bachelor’s degree and above. Preferably in Engineering or Scientific field

Experience/Knowledge/Skill:

• Minimum 5 years practical experience in regulated industry in medical devices and supplier quality auditing with 3rd party management in a large multinational medical device or pharma company.
• Influence and drive results from the region QA managers with no direct reporting lines
• Able to work independently and able to perform in an environment with some degree of complexity and ambiguity
• Attention to details and rigor, to be able to run QA operation and project planning and execution
• Fluent in English, competency in computer literacy including Microsoft suite applications.

Key Competencies/Behaviours

• Strong interpersonal skills with a focus on teamwork and ability to foster and manage relationships across multiple departments and functions
• Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business results

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

• Well Established Company
• Basic $5000 - $6500 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm
• QMS | ISO 13485 | Medical Devices

Job Responsibilities:

• Conduct assessment and review on supplier qualification, performance and process capability
• Ensure supplier quality issues are deal with, analysed, improved and follow through
• Collect, handle and follow-up on customer feedback/complaints
• Support internal, external and customer audits
• Evaluation, verification and validation of new parts/samples
• Establish and maintain inspection criteria for incoming, in-process and final products
• Identify quality issues, NCR, CAPA handling and drive continuous improvement
• Authorize the release (COC) of products, COA review & approval
• Monthly data analysis on product quality and quality objective
• Review and approval on DHR
• Participate in new projects, commercial product quality management and control
• Drive change management and control
• Other ad hoc duties as assigned

Job Requirements:

• Possess minimum Diploma/Degree in relevant subject area with 2 years’ experience in medical device QA and/or RA
• ISO 13485:2016 certified internal auditor will be advantageous
• Familiar with quality control tools

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description:

• Support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a multi-product, GxP contract manufacturing facility
• In depth awareness of entire process; identifying operational factors which influence the process
• A competent Reviewer and Approver of SOPs, protocols, reports or records
• Can trouble-shoot and able to weigh up all information and consideration in order to choose the optimum path to be taken
• Demonstrate ability to lead a small project and manage the deliverables effectively
• Develop good working relationships with internal & external customers
• Plan for future activities and coordinate with other departments to complete this
• Develop skills to be Qualified Trainer in area of expertise
• Any other tasks as and when assigned by supervisor

Job Requirements:

• Diploma/ Degree in Science or relevant courses

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

JD:

Should have at least 3 years of experience as a Quality Assurance/ Tester or equivalent

position and the following skill sets:

a) Bachelor’s degree in computer science, Computer or Electronics

Engineering, Information Technology or related disciplines would be

preferred;

b) Certified Software Testing Professional and/or Certified Software Quality

Analyst will be an added advantage;

c) Strong analytical skills, meticulous attention to details, good interpersonal

skills such as tactfulness, good presentation and listening skills;

d) Experience in the following would be advantageous:

i. Automated testing tools such as Tricentis TOSCA; and

ii. Testing for government public services.

e) Good written and verbal communication and presentation skills, able to

interact professionally with all levels of the organisation.

Roles & Responsibilities:

a) Understand and document business processes, workflow and user story;

b) Perform checks under both functional and non-functional scopes of testing;

c) Review, develop and align test plan, test cases, scenarios and strategies,

ensure adherence to quality standards;

d) Perform manual and automated testing using Tricentis TOSCA, including

preparing test data when necessary;

e) Develop and maintain automated test scripts;

f) Review, support and participate in functionality and technical testing such as

performance testing, security, interface integration and usability testing;

g) Review test reports and results of the Authority’s appointed contractors for

the Authority’s systems;

h) Collaborate and coordinate with system stakeholders and Authority’s

appointed contractors for testing;

i) Review test process and recommend improvement, which includes analysing

test processes and methodologies, identify area for improvement and

recommend process optimisations and best practices; and

j) Manage test activities and ensure the planned test activities are completed as

scheduled.

Responsibilities:

• Inspect factory equipment for cleanliness prior to production.
• Perform comprehensive checks on raw materials and finished products for quality, including microbial, sensory, and visual evaluations.
• Immediately report any quality concerns to supervisors for investigation and resolution.
• Coordinate with other departments to schedule material inspections and sampling.
• Verify certificates to ensure raw materials meet required standards before use.
• Provide training for new staff members.
• Assist with both internal and external audits.
• Maintain precise and accurate records.
• Calibrate equipment as necessary.
• Manage inventory and ensure lab cleanliness.
• Issue Certificates of Analysis for materials and finished products.
• To perform any additional tasks assigned by the company.

Requirements:

• Minimum 2 years of relevant working experience in related field.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Able to work independently, as well as a team player.
• Possess good communication skills – written and verbal

To facilitate in the job application, please include the following in the resume:-

• Last drawn, current and expected salary.
• Duties and responsibilities for each job.
• Resume in Microsoft Word format
• Reason for leaving for past and present employment.
• Availability.
• Residential area.

Thank you.

David Ong (R1110279)

Adept Manpower (EA License: 22C1006)

https://adeptmanpower.com/

About No deviation

At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation.

We believe that great things happen when Empathy, Integrity, and Transparency guide our actions. That's why we foster a culture of collaboration, inclusion, and continuous development – empowering our team members to grow personally and professionally.

Position Overview

We are looking for a QC SME who will be responsible for ensuring the successful implementation and integration of gLIMS at the site by conducting thorough gap assessments and leading the required local process adjustments.

Key Responsibilities

• Perform gap assessments at the process and Standard Operating Procedure (SOP) levels.
• Collaborate with local teams, including MSAT and production, to identify necessary changes to existing processes, documentation, and data.
• Define, coordinate, and track actions to address identified gaps in a timely manner prior to roll-out.
• Develop and update local procedures for Quality and QC as required.
• Lead efforts to consolidate consumables, suppliers, instruments, etc., to reduce data load.
• Oversee data cleansing activities to ensure data integrity and accuracy.
• Manage updates and replacements of QC lab instruments (including firmware updates) to maintain secure system connections.
• Support the Change Manager by providing information, communication, and training to shop floor staff.

Required Qualifications

• Extensive experience in Quality Control and familiarity with gLIMS process descriptions.
• Strong analytical skills to identify local gaps and propose effective solutions.
• Excellent communication and collaboration skills to work with various stakeholders.
• Experience in writing and updating local work instructions and procedures.
• Empowered to make decisions for the site/department

Why join us?

• Generous Leave Policy including Elderly Care Leave to care for aging family members, reflecting our commitment to family wellbeing.
• Comprehensive Health & Wellness Coverage: Receive robust medical and dental coverage to support your health needs.
• Professional Development Opportunities: Access continuous learning programs and resources for career growth within the company.
• Inclusive Culture: Work in an environment where innovation, collaboration, and diverse perspectives are encouraged and celebrated.
• Shape the Future: Make a real difference in the pharmaceutical industry while advancing your career.

How to apply

Are you ready to play a key role in shaping the future of pharmaceutical solutions? If you're passionate about making an impact, we want you on our team!

Please submit your resume, outlining your qualifications and experience relevant to the role, here.

Company Introduction

SepPure Technologies is a CleanTech company revolutionizing energy-intensive chemical separation processes through the application of novel membrane materials and processes. We are passionate about making a positive impact on the world through sustainable technology. Our chemical-resistant nanofiltration membranes are disrupting traditional chemical separation processes, such as distillation and evaporation, reducing global energy use, emissions, and pollution. With up to 15% of the world's total energy spent on industrial-scale chemical separations, SepPure's sustainable process is a game changer. We are currently working on transformative projects in the edible oil, pharmaceutical, semiconductor, solvents, and fine-chemical industries. If you enjoy working in an innovative environment and want to be part of creating a sustainable future through CleanTech innovation, we have a great opportunity for you.

Job Description

SepPure Technologies is seeking a dedicated and detail-oriented Quality Control (QC) Technician to join our team in Singapore. The QC personnel will play a crucial role in ensuring the quality of our membrane products by inspecting and testing our hollow fiber membranes and modules, and ensuring that they meet company quality and legal standards.

Key Responsibilities

• Assist the Quality Engineer/Manager in designing and developing quality control processes and procedures.
• Identify areas of improvement in current operations and provide solutions for enhancing quality.
• Aid in conducting audits and analyse the data to improve the effectiveness of quality management systems.
• Help implement new procedures and provide feedback on their effectiveness.
• Participate in the development of training materials related to quality control processes.
• Assist with tracking and resolving any quality issues.
• Collaborate with other teams to ensure consistent implementation of quality standards across all operations.
• Attend team meetings and participate in discussions to identify potential quality risks and mitigation strategies.
• Maintain compliance with safety and regulatory standards.
• Perform QC testing (incoming, In Process, Final/Outgoing) according to Company Standard Operating Procedures (SOP) under limited supervision.
• Any other duties assigned.

Qualifications

• NITEC, Higher NITEC, or Diploma in Quality Management, Engineering, Chemical Process Technologu, or related field.
• · Basic understanding of Quality Management Systems and principles.
• · Exceptional analytical and problem-solving skills.
• · Ability to work in a fast-paced, ever-changing environment.
• · Strong communication skills, both verbal and written.
• · Proficiency in Microsoft Office Suite, especially Excel.
• · Must be a team player with an eagerness to learn and contribute.

How to Apply:

If you are passionate about product quality and believe you have the skills and experience to excel in this role, we would love to hear from you. To apply, please submit your resume and cover letter via the platform.

Join us at SepPure Technologies and be part of our mission to create a sustainable future through CleanTech innovation. We thank all applicants in advance for their interest; however, only shortlisted candidates will be contacted. highlighting your relevant experience and qualifications.

Job Responsibilities

• To improve, implement and maintain factory-wide QA/QC documentation and programmes in compliance with the company’s GMP SOP to ensure materials, components, finished products and reporting are conform to customers’ requirements and industry standards

• To assist HOD in coordinating and implementing QA/QC daily activities, and ensure that the quality of products conformed to product specifications and customers’ requirements.

• Implement Strict QC SOPs, ensure all packer at production floor are adequately trained and competent to execute their responsibilities effectively in their respective work areas

• To perform bulk inspection on incoming products and review on the product certificate of analysis based on the registered specification.

• To plan production schedule, procedures, work instruction for overall quality control and coordinate on effective implementation for such plans, procedures or instructions.

• To conduct QC of product quality parameters daily with scheduled and random spot-checks, approve product release, sampling instructions, specification, test methods, and other quality control procedures

• To identify, propose and source consumables, equipment and machines related to Packing Plant and Quality Assurance.

• Maintain accurate records, organize and maintain the filing system for all company documents, ensuring easy retrieval when needed, ensure that all documents are current, properly formatted, and accessible to relevant personnel

• Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

• To liaise with third parties on matters related to the company’s GMP production facilities, machineries maintenance, certifications renewal, audits, customer feedback and product complaints. The third parties shall include certification body, customers, suppliers, sub-contractors and authorities.

• Assist in various production support functions as required by management from time to time.

Job Requirement

• Candidate must possess at least a Bachelor’s Degree in Quality Assurance, Biotechnology, Food Technology, Science, Business or related discipline

• At least 2 years of working experience with knowledge in QA/QC, familiar with standards and practices such as Good Manufacturing Practices (GMP) and any other Quality Management certifications

• Strong organizational and planning skills, independent and collaborate effectively with cross-functional teams in meeting deadlines

• Good communication and interpersonal skills, dynamic team player and

• Proactive and reliable in identifying issues in documentation processes, production processes and propose effective corrective action and solutions

• Computer literate & proficient in Microsoft Office software

Job Description:

• Perform inspections on raw materials, intermediates and finished products by conduct sensory evaluation, carry out physical, analytical tests to ensure compliance with specifications and standards.
• Ensure preventive maintenance and external calibration of lab equipment is carried out duly.
• Document non-conformance and conduct investigations on customers’ complaint samples or rejected items (Internal & External).
• Issue various documents (TDS, COA) and reply technical enquiry raised internally (e.g. inter-department, affiliates) or externally (e.g by customers).
• Ensure proper functioning and running of QC laboratories (Chemical, sensory, microbiology, retain sample room) in accordance with ISO9001, 5S, lean principle, ISO14000 and OSHAS 18001 standards and procedures.
• Assist and support in the implementation of continuous improvements in QA/QC functions.
• Carry out ad-hoc duties as assigned, when and where necessary.

Job Requirements:

• Minimum Diploma or Degree in Chemistry, Food Science and Technology, Analytical Chemistry or equivalent in years of similar experience.

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

AMC Founded in 2006, licensed by the Singapore Police Force, Police Licensing and Regulatory Department. offers custom security solutions suited to your demands. We work towards meeting the unique needs of every client, be it an enhancement to your current security set up or a complete overhaul that includes:

• Virtual patrolling

• Facial recognition access control

• Remote vehicular access control

• License plate recognition technology

• Visitor Management System

Responsibilities:

• Plan, develop and execute test plans and test cases for desktop and web-based applications.
• Perform manual and automated testing using tools like Selenium, Bash scripting and Python.
• Identify, document, and track bugs using bug tracking tools such as JIRA
• Collaborate with developers, product managers, and other stakeholders to ensure high-quality software releases.
• Conduct performance testing using tools like JMeter.
• Perform API testing using tools like Postman.
• Create and maintain test automation frameworks and scripts.

Requirements:

• Previous leadership experience in planning and proposing QA test activities to stakeholders.
• Proficiency in Python scripting, bash scripting and C++ would be beneficial.
• Strong understanding of manual testing methodologies and processes.
• Experience with automation testing tools (e.g., Selenium).
• Familiarity with version control systems (e.g., Git, SVN).
• Knowledge of Windows and Linux environments.
• Excellent analytical thinking and attention to detail.
• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve issues efficiently.
• Experience working in agile teams.
• Familiar with test methodologies, including functional and non-functional testing, regression testing, smoke testing, sanity testing, end-to-end testing, integration testing, and installation testing

Purpose:

Ensuring that the manufacturing and engineering processes adhere to quality standards and regulations.

• To monitor and control the production process, ensuring that any defects or deviations are detected and corrected early.
• To inspect the finished product to ensure it meets all quality specifications and standards.

Key Area of Responsibilities:

• Responsible for manufacturing quality assurance including in-process quality, semi-finished product quality, and outgoing product quality.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Drive incoming quality assurance process improvement in efficiency and effectiveness
• Owner of Non-Conformities and Error Management Systems. Collaborate with Headquarters for any system upgrade or changes
• Responsible for non-conforming materials disposition and Material Review Board (MRB)/ Corrective Action Board (CAB) and drive robust corrective and preventive actions
• Drive robust manufacturing system and process quality to meet internal and customer requirements and expectations
• Perform analysis on non-conforming quality incidents and internal errors and provide recommendations to meet internal and customer requirements and expectations
• Support Customer Quality to investigate customer product complaints
• Be responsible for manufacturing quality KPIs and reporting to senior management
• Lead a team of engineers to drive NPI and First Article quality requirements and system
• Provide leadership and consulting advice in quality matters
• Plan and lead manufacturing process audit to drive root cause analysis for outgoing inspection lapses.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

Qualification & Experiences:

• Bachelor in Engineering (Mechanical, Electrical, Electronics, Chemical) or Material Science.
• 5 years of experience in Quality Assurance function, at least 3 years as a quality leader with supervisory experience in the manufacturing environment.
• Strong knowledge and practice in 8D, SPC, MSA, FMEA, QFD, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations
• Strong in statistical knowledge and 6-sigma methodology. Certified Black Belt or Green Belt preferred.
• Strategic, creative and systemic thinking
• Excellent leadership and effective communicator with all levels of associates and management.

• Well Established Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 6.30pm

Job Responsibilities:

• Lead and supervise a team of QC inspectors overseeing daily QC inspections activities in compliance with established standards
• Provide training, coaching and mentoring to enhance the skills and performance of team members
• Prepare and maintain work schedule for the department to ensure optimize resource for overall efficiency
• Work with cross-functional teams to implement continuous improvement, track status of non-conformities and CAPA effectiveness
• Responsible for review and approval of DHR. Ensure quality records and samples are retained complying with good writing practice GDP requirements
• Implement quality documentation changes, such as QC procedures, process workflows, work instructions, etc. Guide the team to follow through the change
• Review and submit validation or verification measurement reports
• Perform daily process audit to meet quality operational requirements
• Assist in customer complaint analysis, investigation of quality issues and corresponding improvement measures
• Authorize the release (COC) of products, COA review and approval
• Monitor and report KPI of QC team job performance, production quality trends, quality control charts, etc.

Job Requirements:

• Possess minimum professional certification / Diploma / Degree in relevant subject area
• Working knowledge on ISO13485:2016 and quality assurance / quality control of medical devices is an added advantage
• Familiar with use of various quality control tools and test equipment

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities

• Responsible for the quality management of machined products to ensure that product quality
• Ensuring that our internal management systems are well defined and relevant in meeting international standards and customer requirements.
• Lead and monitor the QMS incl. ISO9001 & ISO 14001 quality system certification and promote continuous improvement.
• Lead the quality team to implement quality inspection and control and manage non-conforming products.
• Participate in supplier evaluation and management to ensure the quality of raw materials and purchased parts.

Requirement

• Minimum Bachelor Degree in Mechanical or Industrial Engineering
• At least 7 years of quality management experience in the machining industry
• Proficient in using office software and mintab statistical analysis software, and possessing Six Sigma quality management knowledge and skills, e.g. SPC tools & 8D reports.
• Strong knowledge and experience in leading ISO9001 & ISO 14001 quality system certification.
• Proficiency in English and Chinese, with the ability to communicate effectively with stakeholders in China.

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Regulatory Affairs and Quality Assurance Intern

We're seeking a detail-oriented and organized individual to support our Regulatory Affairs and Quality Assurance (RAQA) team.

We are looking for an intern who can begin in May/Jun 2025, and can commit for at least 4 months.

Key Responsibilities

- Maintain and update regulatory documentation and records for submissions

- Ensure regulatory databases are current and compliant with regulatory requirements

- Compile and maintain post-market vigilance documentation

- Assist in CAPA investigations for customer complaints, non-compliance, and audit findings

- Implement corrective actions as needed

- Maintain QMS documentation and records

- Provide support for ad-hoc tasks and projects

Ideal Candidate

- Open to uni undergrad students from all faculties

- Strong interest in regulatory affairs and quality assurance

- Ability to work in a detail-oriented and organized manner

If you're eager to learn and contribute to our RAQA team, we encourage you to apply!

Roles & Responsibilities

The RAQA Manager is responsible for overseeing regulatory compliance and quality affair functions within the organization. The RAQA Manager will work closely with the Head of RAQA and cross- functionally with teams including R&D, Product Development and Operations teams to ensure regulatory requirements and regulatory strategies are effectively implemented and quality systems are maintained and improved.

Key Responsibilities:

(a) Prepare good quality technical documentation.

(b) Manage regulatory submissions for pre-market product registration, renewals, and amendments to ensure timely market entry and compliance.

(c) Stay up to date on evolving regulations and guidelines and provide guidance to internal teams on regulatory landscape.

(d) Monitor post- market surveillance and timely reporting to regulatory authorities.

(e) Prepare and support internal audits, regulatory inspections and audits by notified body, regulatory agencies, partners, and addressing any findings or non- compliance issues that arise.

(f) Support supplier management and audits.

(g) Manage and maintain the effectiveness of Quality Management System (ISO 13485).

(h) Develop, implement and maintain SOPs and quality processes.

(i) Provide training to employees on regulatory and quality requirements.

(j) Responsible for database, processes and systems within RAQA.

Qualifications and Competency

(a) At least Bachelor’s degree in Life Sciences, Biomedical Engineering or a related field.

(b) At least 5 years of professional experience in regulatory affairs and quality affairs in medical device industry.

(c) In-depth knowledge of global regulatory frameworks (US FDA, EU MDR, TGA, SG HSA etc)

(d) Strong knowledge and understanding of ISO 13485, GMP, regulatory and quality standards

(e) Excellent project management, organizational and problem solving skills

(f) Strong attention to details with the ability to manage multiple priorities and deadlines.

(g) Excellent written and verbal communication skills

(h) Proficient in Microsoft Office

(i) Background in medical device manufacturing would be an added advantage.

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

RESPONSIBILITIES

• Define and implement QA strategies, test plans, and test cases for web applications.
• Lead and mentor a team of QA engineers, fostering collaboration with cross-functional teams.
• Oversee all testing phases, including functional, integration, regression, performance, and security.
• Implement automation frameworks and optimize testing tools for continuous testing.
• Manage defect tracking, root cause analysis, and resolution to ensure seamless delivery.
• Ensure compliance with security, accessibility, and regulatory standards for web platforms.

• Bachelor's degree in computer science or equivalent.
• Minimum 5 years' experience of working experience in software testing and 2 years in leadership role
• Proficiency with QA tools (e.g., Selenium, JIRA, Postman) and automation frameworks (e.g., Katalon Studio, pCloudy).
• Familiarity with Agile and Scrum methodologies, along with scripting or programming languages (e.g., Python, JavaScript).
• Experience with performance testing tools (e.g., JMeter, LoadRunner) and end-to-end QA for complex web applications.
• Strong leadership, problem-solving, and communication skills

Job Description

1. Maintain, monitor the implementation & update of relevant audit programs
2. Provide technical advice & support various departments
3. Conduct compliance inspections in production floor & warehouse, identifying key areas for improvements and advice corrective actions
4. Perform QA inspections for incoming/outgoing cargoes based on compliance requirements
5. Coordinate with suppliers to resolve non-conformances
6. Provide in-house training on compliance etc for various departments

Job Requirement

• Diploma in Food Science/Food Technology or related disciplines
• Strong knowledge in food safety, well verse in GMP/GWP
• Strong analytical & problem solving skills
• Excellent interpersonal & communication skills

Our client is an MNC specializing in advanced sheet metal fabricators with a focus on precision engineering and a precision machining service provider based in Singapore.

Job Highlights:

• Basic Up to $4000
• Working Location: Tuas (walking distance from MRT)
• Working days: 5 days (Mon-Fri) - Office Hours

Job responsibilities:

• Oversee in-progress and final product inspections.
• Approve first article submissions and ensure compliance with customer requirements.
• Monitor and improve quality standards continuously.
• Resolve quality issues with internal teams and external partners.
• Supervise and ensure proper calibration of measuring equipment.
• Review on non-conformances & approve disposition actions.
• Prepare 8D reports to address quality issues.
• Provide regular quality reviews and training sessions.
• Support product and process development for First Article Product.
• Assist in maintaining ISO compliance, including reports and follow-ups.

Job Requirements:

• Minimum Diploma in Mechanical, Manufacturing, or related Engineering field, or equivalent.
• At least 3 years of relevant experience is required for this role.
• Knowledge of measuring and statistical techniques.
• Familiarity with CMM machines.
• Ability to lead a team of quality operators.
• Class 3 driving license is a plus.

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

**We regret to inform that only shortlisted candidates will be informed.**

Lee Yu Qian (Lenore)

Registration Number: R24124538

EA License Number:18C9027

Key Responsibilities :

• To provide operational support for the Digital Ops Support, which includes:
• Collaborate with the product team (developers, product owner, designer, etc.) to handle product development, release management, infrastructure provisioning and deployment during the implementation
• Work closely with product development team to develop and release the requested features
• Work closely with Security Architect to integrate security best practices
• Identify and resolve environment automation problems in a timely fashion
• Post implementations provide handover the Digital Ops team
• Develop and maintain design and troubleshooting documentation in confluence
• Proactively identify areas of improvement and propose solutions.
• Design,develop and maintain robust testing environments, frameworks and plans for the whole range of functional and non-functional testing.
• Develop and manage testing plans for products in a collaborative, multi-function team environment.
• Advise on Quality Engineering practices and workflow.
• Provide execution and strategic oversight for testing plans and methods across the full life cycle from requirements gathering to development to delivery.
• Lead and direct team to identify blind spots, triage problems and take corrective actions.
• Elicit performance feedback regularly from end-users.

Qualification: Bachelor Degree in Computer Science/Computer Engineering or equivalent

Technical Skills

• Manual Testing: This is a mandatory requirement, with a minimum of 3 years of experience expected.
• Automation Testing: While not mandatory, it is considered a good-to-have skill, with at least 2 years of experience preferred.
• Performance Testing: This is also a good-to-have skill, with a minimum of 2 years of experience desired.
• Other Skills: Familiarity with Agile/Scrum methodologies, ITIL practices, and CI/CD processes is a good-to-have requirement, with 1 year of relevant experience preferred.

We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K

Join the Eatz Group of Companies, trendsetter in the F&B industry with over 20 years of experience. Our brands – Eatz Catering, Catering Culture, Sherlyn Patisseries, and Mutiara Seafood, Jumbo Group’s Halal Seafood Restaurant – are known for delivering quality catering and culinary excellence across Singapore.

Be part of an exciting and dynamic team that’s passionate about innovation, exceptional service, and creating memorable dining experiences. Grow your career with us as we continue to set the standard in catering and hospitality.

Key Responsibilities:

• Oversee food safety and hygiene practices across all catering & F&B operations.
• Conduct regular inspections and audits of food production, storage, and preparation areas.
• Implement and maintain food safety systems (HACCP, ISO 22000) to ensure regulatory compliance.
• Train staff on food hygiene and quality standards.
• Investigate customer complaints related to food quality and safety, providing solutions and corrective actions.
• Prepare detailed reports and documentation on food safety audits and incidents.

Requirements:

• Well experienced in Food Science, Food Technology, or a related field.
• At least 4 years of experience in Quality Assurance/Food Safety within the F&B or catering industry.
• Knowledge of Singapore’s food safety regulations and standards (HACCP, ISO, SFA guidelines).
• Strong attention to detail and the ability to ensure compliance with food safety protocols.
• Good communication skills to educate and train team members on food safety practices.

Working Location: Bedok Industrial Area (S489950)

Please email updated resume via WhatsApp to 9857-9292 with:

1. Expected Renumeration
2. Earliest Availability

Only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Intro

The TikTok Live QA team has been focusing on the high quality and the best user experience of TikTok Live products. Our team uses advanced autotesting tools and comprehensive quality assurance methods to continuously control the delivery of products. We are looking for passionate Quality Assurance engineers to join this fast growing industry.

Responsibilities:

1. Responsible for the quality assurance of ByteDance's live-streaming products;

2. Deeply involved in the product development process, coordinate with various roles to continuously deliver products with high quality;

3. Improve product quality and efficiency through technical means such as tool platform development, automated testing and performance testing;

4. Prospective technology research and application, applying appropriate technology to improve business quality.

Qualifications

Minimum Qualifications:

1. BS degree in Computer Science or equivalent majors, with at least one year of native or backend quality assurance experience;

2. Good computer foundation, master at least one of the programming languages: Python,Java,Go,PHP;

3. Abilities to design and execute complete testing plans for complex projects;

Preferred Qualifications:

1. Master Degree in Computer Science or equivalent majors

2. Good logical thinking and team communication skills;

3. Having systematic work experience in automated testing, performance testing, and quality system construction is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.