• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Summary: The Credit Control department is responsible for the expeditious collection of revenue from all customers within the credit terms and period. This includes customers paying from Europe, Americas, etc and any other areas which may be allocated to the Credit Controller. The Credit control department also liaise with some Asia agents on collections they make on our behalf. They are also responsible for recording of disputes and following up on the resolution of these disputes.

Reports to: Credit Control Manager

Role and Responsibilities:

• Timely collection of payments;
• Following up on disputes on invoices and queries and ensuring they are attended to promptly;
• Provide prompt updates on customers’ accounts;
• Preparing of Statement of Accounts for customers and reports for agents;
• Submission of payment details in system when payments are credited in the account;
• Report collections forecast;
• Management reporting;
• Working with internal and external parties – Business units, Revenue Process team, Sales & Marketing teams, customers and agents.

Requirements:

Education, Knowledge & Working Experience

• Minimum Diploma in Finance or related field;
• Min 3 years of experience in credit and control function ideally in a shipping environment;
• Knowledge of credit risk analysis;
• Computer literate, excellent in MS Excel.

Personal characteristics

• Good interpersonal and communication skills, spoken and written;
• Able to multitask, prioritize, and manage time efficiently;
• Possesses creative problem-solving and negotiation aptitude;
• Goal-oriented, organized team player;
• Self-motivated and self-directed.

• MNC
• East (Company pick up: Jurong West/ Woodland/ AMK/ Hougang)
• Monday - Friday: 8am - 5.30pm
• AWS & VB provided

Responsibilities

• Maintain PLC and control systems.
• Continuously monitor performance to ensure the highest uptime.
• Coordinate projects for new improvements and automation activities.
• Troubleshoot system abnormalities and provide technical solutions.
• Initiate continuous improvement projects.
• Manage external contractors and vendors while maintaining safety standards.

Requirements

• Degree in Electrical / control Engineering or related fields with min 2 years experience
• Proficient in Siemens and Mitsubishi PLC systems.
• Experienced in Extra Low Voltage (ELV) systems such as fire alarms, public address, etc.
• Capable of working with field instruments.
• Knowledge of electrical systems is considered an added advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

The client is a member of the Alteco Group of Companies, Japan, one of the foremost cyanoacrylate adhesives (commonly known as Super Glue) manufacturers in the world. Since our establishment in 1989, Alteco has received various awards and grants for New & Innovative Development from the Ministry of Trade and Industry, Republic of Singapore.

They are also the only fully-integrated and self-sufficient company in South-East Asia that possesses comprehensive facilities, ranging from Research & Development work, in-house printing, adhesive manufacturing, aluminium collapsible tube manufacturing to finished products using advanced Japanese technology.

Roles & Responsibilities:

- Assist Production Manager in production quality issue and others daily activities

- Coordinate in schedules meeting, monitor production output & lead time, maintaining other production standards and ensuring quality control

- Handling legal requirement matter such as local licensing, oversea product legal issue, new legal requirements, ISO, safety and others

- Improvement & upgrading of production plant, simplified the process or automation

- Evaluate and recommend digital system for process data recording, inventory and others

- Enhance the troubleshooting and maintenance in production plant

- Liaising with HOD to develop plans that improve production, costs and labour required

Requirements:

- Male, Singaporean / PR / Malaysian

- Minimum Diploma in Chemical Engineering / Chemistry / Process

- At least 2 years of manufacturing experience

- Proficiency in MS Office, Auto-Cad

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Supplier Quality Engineering Manager located in Kallang, Singapore.  

Here is a glimpse of what you'll do:

• Collects and understands external and internal customers’ expectations or feedback on supplier quality, and cooperates with other top management personnel in formulating and establishing company policies, operating procedures, innovation plans, and goals for supplier quality.

• Analyzes, evaluates and presents information concerning factors related to suppliers and components such as new regulations, cost of quality, suppliers’ risks, supplier’s performance, and proposals to other members of management team.

• Cooperate with material or purchasing team to establish the supplier quality requirements and agreements.

• Lead SQE team to evaluate, develop, and monitor suppliers and components to ensure they comply with Flex requirements and customer requirements on safety, quality, capability, delivery, environment, society regulation, etc.

• Lead SQE team to measure and track suppliers’ performance and to drive problem solving and continuous improvement.

• Establish and maintain the supplier quality management process and tools, and train SQEs and all peers to ensure compliance of the supplier quality process.

• Commit cross-functional support and form good relationships with internal and external customers in order to maintain a strong support system in the organization, to achieve customer satisfaction and to comply with regulatory requirements

Here are some of our preferred skills:

• Typically requires a bachelor’s degree in related field.

• Typically requires 8 years of experience, and 3 years of managerial experience.

• Internal or external Auditor certificate for ISO 9001 is a must. Lean Six Sigma Green Belt or Black Belt certificates are preferred.

• Able to travel and audit suppliers’ process.

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).