Mon to Fri 8.30am - 5.30pm

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Compliance Officer

Responsible for all aspects of compliance matters, related activities and projects. This will include the front, middle and back office processes, investment parameters and policies, marketing material reviews, the implementation of a compliance monitoring program and the provision of guidance and ad hoc advice to business units.

Roles and Responsibilities:

• Primary liaison and point of contact to the MAS and all other relevant regulatory authorities and enforcement bodies to clarify and resolve compliance issues
• Regulatory notification on suspicious transactions, conduct investigations and oversee resolution
• Regular reporting to the MAS and internal stakeholders and maintains the Representative Framework (RNF), including misconduct and fit and proper reports
• Monitor, research and assess impact of regulatory changes and developments on internal processes and framework and implement enhancements
• Periodic review of compliance policy and all other manuals to ensure relevance
• Support new business initiatives to assess potential compliance risks
• Handles internal and external audits and inspections
• Reviews marketing materials, including prospectuses before dissemination and lodgement with the regulators respectively
• Conducts training on compliance and regulatory matters to all staff
• Acts as MLRO and reviews CDD and KYC assessment for client on-boarding and periodic review on existing clients
• Reviews Enterprise-risk assessment (ERM) and report status and findings to stakeholders
• Perform periodic coding analysis in the trading system to ensure rules and constraints are effective and up-to-date
• Monitor and address pre and post-trade alerts in trading system to ensure sufficient controls are in place
• Enhance controls and processes to ensure compliance with investment restrictions
• Handle other tasks assigned by the supervisor

Requirements:

• Bachelor or above degree in Law or any relevant qualification
• Knowledge of investment industry and international financial markets, preferably holding audit, law, and Compliance background
• At least 5 years of Compliance experience with asset management companies/financial intermediaries
• Strong knowledge of local regulatory requirements and latest developments
• Strong English language skills and written/verbal communication skills
• Knowledge of Bloomberg, CMGR, Excel
• Ability to demonstrate a high degree of initiative and a strong commitment to meeting deadlines
• Excellent organizational, prioritization and time management skills
• Ability to work under stress and meet tight deadlines
• Good verbal and written communication skills in English are essential. Proficiency in Mandarin and French will be a strong advantage.

Responsibilities:

• Undertake audits of clientele in various industries
• Carry out audit planning, execution, execution, and prepare appropriate audit work papers and financial statements
• Work effectively as a team member, sharing responsibility, providing support, and maintaining communication in conducting audit engagements
• Prepare audit reports, communicate findings and recommendation

• Requirements:
• Possess at least a Degree in Accountancy, ACCA, or equivalent qualification
• Minimum of 2 years experience in auditing or related field
• Proficient in office applications (MS Office)
• Good communication, analytical, and problem-solving skills
• Ability to work independently under tight deadlines
• Hardworking and positive attitude, with the ability to work as a team or individually
• Strong interpersonal and client relationship skills

If you possess the above qualities, we would like to hear from you. Career advancement and attractive remuneration are offered to candidates with relevant qualifications and experience. Please email your resume with your current and expected salary and copies of academic certificates together with a recent photograph to: [email protected].

(We regret to inform that only shortlisted candidates will be notified)

Responsibilities:

• To operate CNC milling and turning (3 axis & 5 axis)
• Able to scheduling machined parts to customers in time
• General duties

Requirements:

• Minimum Diploma in Mechanical Engineering or Degree in Mechanical Engineering
• At least 5 years of working experience
• Ability to multi-task and possessed initiative
• Able to start work immediately

Friendly working environment

Company Details:

SUPERFIX (SINGAPORE) PTE LTD

5, Yishun Industrial Street 1,

North Spring Bizhub, #07-08,

Singapore 768161

Tel: 6748 2122

Fax: 6747 9838

Interested applicants, please email your resume to [email protected]

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description

As a Compliance Specialist, you will play a critical role in ensuring that the organization complies with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations. Your expertise will support the institution’s efforts to detect and prevent financial crimes and uphold the organization's integrity.

• Customer Due Diligence (CDD) / Know Your Employee (KYE) : Oversee and perform CDD/EDD/KYE reviews, ensuring that all customer information is accurate, complete and compliant with the bank’s internal policies and procedures
• Document Review: Collaborating with front and back offices on FATCA/CRS and AML/KYC documentary requirements
• Advisory Support: Handle escalations from the first line of defence on financial crime compliance matters
• Transaction Monitoring and Name List Screening: Review and analyse transaction monitoring and name list screening alerts, identify suspicious activities, and escalate issues as needed
• Investigation and Reporting: Investigate unusual and/or potentially suspicious transactions, preparing and filing of reports such as STRs and internal reports for submission to Global Financial Crime Compliance team
• Training: Support the MLRO with conducting training sessions on AML/CFT, sanctions, CDD, and related topics.
• Internal Collaboration: Work closely with front line teams to ensure compliance with AML/KYC requirements and provide guidance on adherence to the bank’s policies & procedures and regulatory expectations
• Policy Update and Implementation: Assist in developing, updating and implementing AML/CFT policies, procedures and controls
• Documentation and Record Keeping: Maintain comprehensive records of AML/CFT activities and ensure documentation is readily accessible for audits and reviews
• Additional Duties: Perform other compliance-related tasks as assigned by management.

Requirements

• Educational Background: A degree in Finance, Business, Computer Science, or a related field.
• Professional Experience: At least 2 years of experience in AML/CFT within a financial institution.
• Regulatory Knowledge: Familiarity with MAS regulations and industry best practices.
• Technical Skills:

- Proficient in Microsoft Word and Excel.

- Proficiency in using FAML software and tools for transaction monitoring and transaction screening

• Personal Attributes:

- Keen interest in compliance with a long-term commitment to the field.

- Self-motivated, resourceful, and eager to learn.

- Strong attention to detail and ability to manage multiple tasks.

Additional Information

• Employment Type: Permanent, 5-day work week.
• Compensation: Candidates must include their current and expected monthly salary in their application.

Responsibilities:

• Ensure highest possible customer satisfaction through high quality of service and precise communication.
• Provide clear reports and analysis.
• Liaise, coordinate, and communicate with a broad range of stakeholders
• Provide technical and consultancy costing estimates and project costing support for asset management consultancy services
• Inspect maintenance performance based on KPIs, processes, procedures, quality standards, and safety.
• Verify proper execution of preventive and corrective maintenance, part replacement, and technical cleaning.
• Ensure equipment maintenance complies with relevant codes, regulations, and safety requirements.
• Review invoices and spare parts/repair quotations and claims in relation to contract terms.

Requirements:

• Minimum 4 years of experience and/or excellent track record in elevator and escalator maintenance field operations.
• Fluent in English; other languages are an asset.
• Basic IT literacy.
• Willingness to occasionally work outside office hours.

Interested candidates who wish to apply for the above positions, please click "Apply now"

We regret that only shortlisted candidates will be notified.

JAC Recruitment Pte. Ltd.

EA License No: 90C3026

EA Personnel No: R23113652

EA Personnel Name: Wong Yi Lei

We are seeking a meticulous and detail-oriented PDI Inspector to join our dynamic team. In this role, you will play a vital part in ensuring the quality and safety of vehicles before delivery to customers. If you are passionate about cars and committed to upholding high standards, this is the job for you!

Job Responsibilities:

• Inspect new cars prior to delivery, including exterior, interior, mechanical components, and electrical systems.
• Perform quality control checks to ensure all vehicles meet dealership and manufacturer standards.
• Track and maintain records of new car stock availability and locations.
• Accurately document defects or issues and communicate findings.
• Conduct minor repairs, cleaning, and detailing to prepare vehicles for delivery.
• Complete all necessary paperwork and documentation related to inspections.
• Support roadshows and events, including occasional work outside regular hours, weekends, and public holidays.

Job Requirements:

• Preferably with experience in valet services or the automotive industry.
• Possess a valid Class 3 driving license with a clean driving record.
• Strong understanding of automotive mechanics and electrical systems.
• Excellent attention to detail and problem-solving skills.
• Physically fit to handle tasks like standing for long periods, lifting, and bending.
• Familiarity with diagnostic tools and equipment.
• Time management skills to prioritise tasks effectively.
• Positive attitude and excellent communication skills for smooth teamwork.

Working Hours:

• Mondays to Fridays: 8:30 am to 5:30 pm
• Every Saturday: 8:30 am to 12:30 pm

Join Our Team and Enjoy These Amazing Benefits!

• AWS
• Yearly performance bonus
• Dental coverage
• Comprehensive medical insurance
• Annual Health Screening
• Birthday Leave
• Special Off Days

Location: 370 Ubi Road 3 Singapore 408651.

By submitting your resume/application, it is deemed that you have acknowledged and given consent to the collection, use, and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation, and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidates will be notified.

Microbiology and Biochemical Product Testing:

• Perform EM such as active air sampling, surface and passive air samplings, plate readings and inspection of cleaned facility and sterilised equipment
• Responsible for planning,monitoring and approving microbiological testing
• Perform method Qualification,validation and product testing (e.g. sterility and endoxin) to support QC lot release.
• Perform stability testing of released final products as per protocol and timelines.
• Support assessment of certification/accreditation and services provided by external labs for QC testing.
• Knowledge in biochemical testing, including cell counts, flow cytometry, ELISA, PCR analysis, and compendial testing (pH, Appearance) as per USP, JP, and EP standards

Documents, Records and Data Management:

• Drafting and updating of Standard Operation Procedures (SOPs) and specification documents for EM, equipment, sampling plan, test methods, final products and raw/packaging materials.
• Author and review technical protocols and reports (e.g. EM risk analysis), develop guidelines and standard practices for data documentation, analysis and training.
• Review test results, document data and produce trends (e.g. EM) in an efficient, organised and presentable manner to facilitate discussions, support business and performance metrics reporting.

Deviations, Change Control and Audits Management:

• Support deviations (e.g. test OOS, EM excursion) initiation, investigations and root cause analysis for product defects and quality lapses.
• Support change control and CAPA implementation.
• Support internal and external audits/inspections.

Equipment and Lab Management:

• New equipement commisihing support( Operational qualification-OQ, Performance qualification- PQ
• Monitor and schedule equipment calibration and maintenance as per schedule and site master file.
• Perform lab housekeeping, lab cleaning and biohazard/waste management.
• Perform monitoring and procurement of lab inventory, for e.g. materials and consumables.

Continuous Improvement:

• Implement initiatives to encourage improvement of QC procedures, activities and workflows.
• Conduct routine literature review through established publication channels to ensure continual knowledge proficiency on both GMP and current technological trends relevant to CellVec’s activities.

Responsibilities

• Internal and external excursion management (MRB / Quality Claims)
• Customer data reporting
• Conduct Quality related training
• Support customer survey and audits
• Continuous improvement activities

Requirements

• Degree in Engineering or Science
• Minimum 2 years relevant experience
• Systematic and analytical problem-solving skills
• Proactive and Multi-tasking
• Good communication skills and a team player
• Auditing experience is a plus
• Good working knowledge in Statistical Process Control (SPC) and Statistical techniques is a plus
• Understanding of system flow and database; basic IT knowledge is a plus

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Quality Executive, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Conduct daily meetings to address logistics-related manufacturing NCs.
• Validate defects with QC support, providing corrective action recommendations.
• Resolve logistics issues with proper containment and corrective measures.
• Manage complaints, perform root cause analysis, and implement improvements.
• Lead quarterly audits, report findings, and ensure timely closures.
• Prepare quality guidelines and instructions.
• Oversee raw material warehouse quality supporting manufacturing.
• Compile weekly, monthly, and quarterly logistics reports for customer review.

Requirements:

• Min Degree in Supply Chain or related study
• Min 3 years of quality experience in manufacturing setting, well wersed in methodologies such as CAPA, GDPMDS and Six Sigma

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Location: Tanjong Pagar
• Attached to Financial Compliance Department
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• On an adhoc basis, maybe involved in other related work as assigned

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

Roles & Responsibilities:

• Work closely with the project manager to design and implement control systems for various automation projects.
• Responsible for modifying and updating control designs, documents, and systems according to URS and industry standards.
• Participate in internal testing and validation operations such as FAT, SAT, and system debugging.
• Provide support throughout the project lifecycle, ensuring smooth execution and high-quality standards.

Requirements:

• Diploma in Engineering or equivalent qualification.
• Minimum 3 years of hands-on experience in control systems design.
• Experience in Mitsubishi, Schneider, and Siemens S7 programming.
• Familiarity with SCADA systems such as Ifix, Ignition and GENESIS.
• Strong communication skills to work effectively with project teams and clients.

Working Hours:

• Monday to Friday, 8 AM to 6 PM

About the Position

SRS is currently seeking an enthusiastic, highly motivated, and capable Security Control Center Supervisor to join one of its most prestigious contracts in Singapore. The selected candidate will be exposed to a high-performance environment that is fast-paced, and dynamic; supporting the round-the-clock operations at the dedicated APAC Security Control Center.

Roles and Responsibilities:

• Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor and an Intel Analyst.
• Oversee workflow, monitor and account for performance of ASCC Specialist.
• Exercise level of leadership, management and supervision.
• Ensure all functions of the APAC Security Control Center are carried out in an efficient and effective manner whilst providing maximum security support.
• Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs);
• Ability to perform well and maintain a high degree of professionalism and service on a routine basis, during emergency situations or under extreme pressure;
• Coordinate the daily development and dissemination of intelligence and operationally based reports to support our Global Security and regional business partners.
• Support 24/7 scheduling and coverage for the ASCC;
• Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
• Liaise with Regional Security Managers, Regional Intel, Regional Ops, Risk and Crisis Management and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner.
• Develop a comprehensive working knowledge of all ASCC programs and procedures;
• Partner with and communicate with global security partners to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
• Execute the design and implementation of project related security strategies, security policies/ standards and establish a concrete course of action for their implementation and review;
• Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific.
• Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards;
• Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
• Offer management and tactical guidance.
• Support development of policy, procedures and protocols for future ASCC operational and technological integrations.
• Serves as the first responder for information by assisting employees domestically or internationally with security- or travel-related emergencies;
• Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc.
• Provides excellent support to regional guests and employees.
• Perform other duties as assigned by ASCC Management staff or other approved Global Security management.
• Assist in the effective implementation of the regional employee travel safety and security program.
• Ensures proper distribution of notification via our Emergency Mass Notification System (i.e. Everbridge).
• Work as part of a rotating 8-hour shift schedule and ensure continuous functioning of the 24/7 center.

Basic Qualifications

• Minimum 3 years’ experience working with or in a Communications or Operations Center related operation
• Bachelor’s degree in International Relations, Strategic/Security Studies, Political Science, Business or a related discipline, or any closely related field of study
• Strong interpersonal skills
• Supervisory experience in a related field desired
• The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
• Experience in report writing which may include incident/event analysis, regional risk and business impact analysis
• Ability to communicate effectively with all levels of personnel including key company executives
• Strong service/interpersonal skills especially during times of crisis
• Strong interest and familiarity with international current events
• Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
• Ability to make critical decisions, prioritize issues and initiate appropriate response with minimal supervision
• Sense of urgency in a 24/7 work environment for quick response to critical developing issues

Candidates with the following competencies and personal attributes are preferred:

• Master’s degree is preferred or equivalent work experience is considered
• Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
• Added advantage to have a foreign language capability

If you're interested in the above "APAC Security Control Center Supervisor" role, you may reach out to [email protected] or click on the 'Apply' function now!

What will you do?

• Collaborates closely with all business and finance disciplines and all data offices globally
• Update monthly score ratings based on KPIs and indicators and design dashboards to drive the close of quality gaps in data for all domains
• Highlight non-performance KPIs and execute change management to close the gaps
• In charge of monitoring the governance and maintenance of golden rules and master data especially in those areas which have transitioned from adoption to run mode and highlight gaps
• Drive gap analysis and identify areas for improvements and suggest workarounds to continually improve the standard of our data and process governance and maintenance programs within the territory through automation and AI initiatives
• Operationalise Quality, Risk and Privacy Frameworks designed by Data Office
• Management of Data Mart and RDOs with close collaboration with Business Analytics Team
• Manage Data office KICS
• Maintain Data Office Sharepoint
• Any other projects assigned by the Data Officer

What qualifications will make you successful for this role?

• Minimum 7 years working experience preferably in a multi-national environment
• Degree in Finance, Marketing, Engineering, Computer Science, Data Analytics
• Experience in Finance
• Knowledge on Tableau, Python, Advanced Excel is required
• Ability to independently manage stakeholders and global on data quality gaps, issue resolutions and automation projects
• Informatica, Power Apps and VBA knowledge will be high valued
• Data savvy
• Strong business engagement acuity
• Knowledge of master data principles and best practices
• Understanding of how master data is used in downstream systems/processes
• Ability to demonstrate teamwork
• Strong communication skills and ability to work in a matrix environment
• Ability to identify gaps in data processes/workflows and drive transformation at territory
• Ability to understand business needs close the gap with Digital Team

Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Passionate about patient safety and quality (PSQ)? Join us at the Institute for Patient Safety & Quality (IPSQ) where our team is dedicated to designing concepts and initiatives to enhance patient safety.As the Assistant PSQ Lead, you will collaborate with domain experts, manage impactful projects, educate staff on improvement methodology and tools, and publish best practices to enhance patient safety and quality (PSQ).

You will facilitate large-scale sharing and form partnerships/networks/community of practices with clinical domain and industry experts to identify and work towards eliminating potential patient safety risks.Additionally, you will guide project teams to understand the current process, determine goals and measurement indicators to guide improvement and sustain change. You will also be involved in education and training, designing, conducting, and evaluating training programmes, sharing best practices through publication, and managing the cluster improvement portal to encourage project registrations and selecting project ideas that contribute to cluster improvement.

Furthermore, you will be responsible for writing PSQ-related proposals for funding applications, conducting literature reviews, and performing environmental scanning and analysis for insights and trends to identify growth opportunities.

Requirements

• Relevant Postgraduate Master's with at least 3 years of relevant experience and demonstrated competency, or
• Relevant Bachelor’s Degree with at least 5 years of relevant experience and demonstrated competency
• Proven track record in PSQ initiatives and project management
• Strong analytical, organisational, and interpersonal skills
• Experience with data management and statistical analysis
• Demonstrate a commitment to patient safety, quality, and standards, including a dedication to continuous improvement, innovation, and effective communication for collaborations and learning

About the job

Company Description

Explore the future of communication and finance with Vama – a cutting-edge app that integrates instant messaging and secure payments, incorporating the latest Fintech technology.

Role Description

This is a full-time on-site role for a Software Quality Assurance Engineer at Vama in Singapore. The Software Quality Assurance Engineer will be responsible for software quality, quality assurance, software development, manual testing, and ensuring the highest quality of software across mobile (iOS and Android), desktop (React Electron), and cloud platforms (GCP). You will work closely with development teams to create and execute test plans, identify bugs, and ensure a seamless user experience.

Key Responsibilities:

• Designed, developed, and executed detailed manual test plans, test cases, and test scripts for iOS, Android, and React Electron desktop applications.
• Perform functional, regression, and exploratory testing to identify defects and ensure product stability and performance.
• Collaborate with cross-functional teams, including developers, product managers, and designers, to understand product functionality and requirements.
• Participate in test planning, estimation, and coordination of testing activities within an Agile development environment.
• Identify, document, and track bugs using QASE or similar test management tools.
• Verify bug fixes and ensure they meet the required specifications.
• Integrate testing processes with continuous integration pipelines (CircleCI) for improved development workflows.
• Ensure proper documentation of testing results and provide feedback for product improvements.
• Test cloud-based applications hosted on Google Cloud Platform (GCP), ensuring scalability and performance requirements are met.

Requirements:

• Experience in Manual Testing: Proven experience in manual testing across web, mobile (iOS/Android), and desktop (React Electron) applications.
• GCP Expertise: Strong knowledge of Google Cloud Platform (GCP) and testing cloud-based applications.
• Mobile Testing: Experience in testing mobile applications on iOS and Android platforms.
• Desktop Testing: Experience with desktop applications, particularly React Electron.
• Test Management Tools: Proficiency with QASE or similar test management platforms for documenting and managing test cases.
• Continuous Integration Tools: Hands-on experience with CircleCI or other CI/CD tools.
• Strong Analytical Skills: Ability to analyse complex systems, debug issues, and provide detailed reports.
• Attention to Detail: A meticulous approach to testing to ensure all edge cases are covered.
• Collaboration: Strong communication skills and ability to work in a team-oriented environment.

Qualifications

• Software Quality, Quality Assurance, and Software Quality Assurance skills.
• Experience in Manual Testing and Software Development.
• Strong analytical and problem-solving abilities.
• Knowledge of testing methodologies and tools.
• Effective communication and collaboration skills.
• Attention to detail and accuracy.
• Bachelor's degree in Computer Science or related field.
• Certifications in quality assurance are a plus.

Mon to Fri 8.30am - 6pm

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least five (5) years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits for regions

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local or Australia’s institute.

7. This position require to communicate with counter part in China

8. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

• MNC, 5 days, North
• $4000 - $4800, performance bonus
• Career advancement

Job scope:

• Operate and maintain advanced probe card analyzers and QA equipment, ensuring compliance with operational standards and functionality benchmarks.
• Prepare, debug, and validate test files for probe card certification, ensuring alignment with precise technical specifications and quality criteria.
• Conduct in-depth investigations and resolve probe card related issues,employing a methodical approach to diagnose root cause and implement corrective measures.
• Engage proactively with relevant departments to maintain QA readiness for all certification processes, ensuring seamless coordination on quality-related challenges.
• Serve as a liaison with headquarters and customers on new certification processes, offering technicial updates and managing expectations effectively.
• Contribute to the continuous improvement of QA processes, leveraging industry insights to enhance operational efficiency and quality outcomes.
• Take on supplementary duties as required, supporting the team in achieving project goals.

Requirements:

• Minimum a Diploma/Degree in Electronics, Mechanical Engineering or equivalent.
• Knowledge in wafer testing or probe card is an advantage
• Good communication and written skills
• Able to start within short notice will be an advantage

Interested applicants, please send your resume to [email protected]

Our client is a leading logistics company. They are looking for a Senior Quality Executive to assist their Quality team for the next phrase of their business. They are located at West of Singapore– easily accessible. The Senior Quality Executive is responsible for:

Duties

• Establish, update, and uphold the Quality and Environmental Management System (QEMS) in alignment with ISO 9001:2015, collaborating with stakeholders to create and revise relevant procedures.
• Track quality trends and performance metrics, ensuring continuous improvement within the organization.
• Manage internal and external ISO 9001:2015 certification processes, audits, and compliance to meet all required standards and objectives.
• Communicate quality assurance strategies and processes across the organization through quality programs, training, and awareness initiatives.
• Lead monthly quality review meetings, generate performance reports, and conduct site inspections to ensure compliance with quality standards.
• Participate in customer audits, lead investigations into quality issues, manage supplier onboarding, and address improvement areas based on non-conformities.

Requirements

• Min Diploma or Bachelor’s degree from an accredited institution in relevant Quality, Science or Engineering studies.
• Min 3-5 years of working experience in the quality function preferably in chemical, manufacturing, or logistics industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Our esteemed client, an established MNC, is searching for a QA Assistant Engineer/Engineer:

Job Responsibilities:

• Inspect outgoing and incoming parts according to established procedures and specifications, including incoming process inspections.
• Maintain accurate quality records and manage quality-related data.
• Identify and escalate quality issues to the appropriate personnel for resolution.
• Ensure segregation of non-conforming products to prevent mixing with conforming products.
• Authorize rejection of parts that do not meet quality standards.
• Approve the release of conforming parts for storage and subsequent delivery.
• Conduct routine factory tests and inspections on completed switchboards.
• Perform testing and commissioning of switchboards on-site or on vessels, ensuring customer satisfaction, and address warranty claims or quality concerns.
• Conduct official tests on switchboards with surveyors, consultants, or customers as required.
• Support the manager in fulfilling quality responsibilities and achieving objectives.
• Maintain cleanliness and organization in the QA Department.
• Adhere to safety protocols during all tasks.
• Use calibrated instruments for inspections to ensure accuracy.
• Initiate actions to prevent product non-conformities.
• Propose and implement solutions for identified issues.
• Verify the effectiveness of implemented solutions.
• Control further processing or delivery of non-conforming products until issues are resolved.
• Undertake additional responsibilities as assigned by supervisors.
• Comply with the Quality Management System procedures for effective implementation and control.

Job Requirements:

• Diploma or Degree in Electrical Engineering.
• Prefer 2 to 3 years of QA experience in marine or industrial field.
• Experience in testing of switchboards/panels will be an advantage.
• Willing to work onboard the vessel and travel occasionally.

Additional Information:

• Salary: Up to SGD 3,500 +AWS +VB (2 Months)
• Working Location: Tuas Crescent
• Working Days: 5-day work week
• Working Hours: 8:15 am to 5:45 pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Our client is a MNC in biotechnology industry. They are looking for a Trade Compliance Manager to join their Compliance Team for the next phase of their business. They are located in West.

Roles & Responsibilities

• Ensures compliance with regulatory authorities, including customs, export control, and tax agencies, while maintaining accurate documentation and procedures in alignment with relevant laws.
• Evaluates internal controls, designs processes, leads compliance audits, and manages corrective actions for the region. Pinpoints compliance deficiencies and suggests areas for improvement.
• Assists in creating and sustaining localized policies for import/export compliance, while ensuring company-wide awareness of regulatory requirements.
• Develops business processes that mitigate compliance risks, focusing on continuous improvement for increased efficiency and enhanced customer service.
• Tracks and reports key performance indicators (KPIs) and compliance metrics to senior leadership, while managing daily import and export compliance reports for the region.
• Establishes the overall budget, operational plans, and priorities for the assigned compliance functions.
• Manages regional compliance projects, including defining scope, budget, scheduling, and addressing project risks for both import and export activities.

Requirements

• Bachelor's degree and above
• Posses Customs broker license is a bonus
• Minimum 10 years of experience in trade compliance with 5 years of management experience
• Worked in medical devices or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Duration: 6 months /12 months Contract

Working location: Eunos

Working hours: Monday – Friday 9am – 6pm

• Conduct testing on web and mobile applications to ensure functionality, performance and user experience meet quality standards.

• Develop test plans, test cases and test scripts based on project requirements

• Execute test cases and document test results for analysis

• Identify and report software defects, track issues and work with the development for the fixes.

• Perform regression testing to ensure that previously developed and tested application still performs as expected

• Provide input and feedback on application usability and user interface design

• Participate in the improvement of testing processes, tools and methodologies

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Other ad hoc duties assigned

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303