A QA/QC Expert office should have a strong background in engineering, a keen eye for detail, and excellent communication skills. They play a critical role in maintaining the quality and integrity of engineering designs throughout the project lifecycle.

• Develop, implement, and maintain a robust Quality Management System (QMS) for the engineering design office.
• Establish and document quality control processes and procedures to ensure consistency and compliance.
• Conduct thorough reviews of engineering designs, drawings, and specifications to identify errors, inconsistencies, and compliance issues.
• Collaborate with design teams to address and rectify identified issues in a timely manner.
• Ensure that engineering designs comply with relevant industry standards, codes, and regulations.
• Generate regular reports on QA/QC performance, highlighting key metrics, trends, and areas for improvement.

Qualifications:

• Bachelor’s or master’s degree in engineering, Quality Management, or a related field.
• 8 years of relevant experience in engineering designs.
• Excellent problem-solving, organizational, and communication skills.
• Knowledge of quality assurance methodologies, tools, and regulations.
• Certification in Quality Management (e.g., CQM, CQE) is a plus.

Job Summary

• To promote an effective quality programme includes identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
• Monitor current healthcare trends in quality, patient safety metrics and performance improvement practices;
• Keep abreast of appropriate regulatory agency requirements related to quality assurance and patient safety standards;
• Responsible for service excellence programmes with a synergistic working relationship with clinical quality;
• To initiate continuous service improvements through constant monitoring / surveys, audits and training.

Job Responsibilities

1. Manage the incidences, customer feedback / complaints and provide timely responses and effective preventive measures;
2. Identify and implement service, clinical quality and patient safety improvements to close service gaps. Measure and evaluate data to determine the ultimate impact of the programs and initiatives;
3. Develop / Conduct training programmes to improve service standards and develop a culture of customer centric services;
4. Maintain statistics on Quality Indicators eg Productivity, Episodes & Unique Beneficiary data, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required;
5. Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality standards;
6. Maintain an inventory of all policies and procedures within the organisation and ensure compliance to ISO 9001 standards;
7. Work with consultants and internal customers to achieve and maintain certification i.e. ISO 9001; Bizsafe, DPTM, etc.
8. Maintain external correspondences including MOH / AIC, ensure all correspondences are tracked.
9. Timely execution / submission of Service Excellence awards and external awards;
10. Any other tasks as assigned by the Manager / CEO.

Job Requirements

• Minimum Diploma in a relevant discipline, preferably Degree in any discipline
• Minimum 1 – 3 years experience in customer service, preferably in the Healthcare industry;
• Have a background in quality management and / or service excellence programmes;
• Data protection officer (DPO) experience is highly advantageous;
• Customer service training experience would be advantageous.
• Good communication (oral and written) skills;
• Resourceful and self-directed;
• Team player;
• Leadership qualities;
• Good PC skills especially Word, Excel and Powerpoint;
• Enjoy working and helping people at all levels;
• Ability to work in a fast-paced environment;
• Knowledge of statutory regulations and quidelines pertaining to all aspects of healthcare.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

• Prepare quality reports, perform process audit, develop & implements quality assurance standards, policies, processes & controls.
• Able to Liaise & resolve with customers on quality related issues.
• Data Compilation, Co-ordination and facilitation of all internal and external audits, re-certification of ISO 9001.

As Lead/Senior Security Consultant, you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion the importance of cybersecurity in CPF systems and protect the CPF balances of Singaporeans.

What you will be working on

The jobholder is to keep the Board’s computer information systems secure, develop security programs and implement them across the Board and most importantly to build a resilient and safe cyber environment for the Board.

We are seeking for interested candidates who wish to pursue a career in Cybersecurity Governance and Assurance to join our dynamic team and contribute to the robust security posture of the Board in the following areas:

• Develop and implement cybersecurity governance frameworks, policies, and procedures to ensure compliance with industry standards and regulations.
• Conduct regular risk assessments and vulnerability assessments to identify potential security threats and weaknesses in systems and processes.
• Collaborate with cross-functional teams to design and implement effective security controls, monitoring mechanisms, and incident response plans.
• Evaluate and enhance existing cybersecurity programs to align with emerging threats and industry best practices.
• Lead and participate in internal and external cybersecurity audits, ensuring adherence to regulatory requirements and organizational policies.
• Provide expertise in evaluating and selecting security technologies, tools, and solutions to enhance the overall cybersecurity infrastructure.
• Stay abreast of industry trends, emerging threats, and advancements in cybersecurity to continuously improve the organization's security posture.
• Work closely with stakeholders to communicate cybersecurity risks, recommendations, and mitigation strategies effectively.

What we are looking for

• Minimally 4 years of relevant information security work experience
• Relevant information security work experience
• Good knowledge of information security concepts and technologies (risk assessment, legal and regulatory requirements, threats, vulnerabilities)
• Strong understanding of industry standards, regulations, and frameworks e.g., National Institute of Standards and Technology (NIST), ISO 27001, Government’s Instruction Manuals, Center for Internet Security (CIS), Cyber Security Agency of Singapore’s Cybersecurity Act, Codes of Practice
• Hands-on experience with vulnerability management, risk assessment methodologies and security assessment tools such as exposure management and security validation, External Attack Surface Management (EASM)
• Specialised skills in one or more of the following i.e. malware analysis, penetration testing (application, systems and network), ethical hacking and computer forensics, end point detection, Web Application Firewall (WAF), SIEM and Database Activity Monitoring (DAM) will be an advantage
• Flexible in work assignment and willing to gain experiential learning by working in diverse functions where opportunities avail.
• Seniority of appointment will be commensurate with relevant work experience.

What you can expect

• A challenging and rewarding career.
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape.
• Promotion opportunities through your capability and on the job performance
• A friendly work environment to collaborate and co-create with like-minded colleagues.
• A hybrid work model where you can work remotely up to 50% of the time.
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day.
• Comprehensive rewards package.
• Annual leave and pro-family leave.
• Medical and dental benefits.
• Access to recreational activities.
• Position is on 2-year full-time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.