Survey Experience Quality Manager - Call Centre, Up $7K

Location: Near to Clark Quay MRT

Working Hours: 8.30AM - 6.00PM (Monday - Thursday), 8.30AM - 5.30PM (Friday)

Responsibilities

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Prior work experiences should encompass service deliverables and performance attainment indexes.
• Those without the academic requirement but possesses relevant experience will be considered.
• Applicants with call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Persevere in a high pace setting and possesses the ability to innovate and craft contingencies to cope with high volume influx to attain service deliverables.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.
• Only Singaporeans may apply.

https://sg.go.persolkelly.com/job/apply/10993

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Credit Risk Control Manager

• Evaluate the creditworthiness of SME working capital loan and personal loan applicants.
• Conducted detailed financial analysis and assessed repayment capacity to ensure loan approval aligned with the institution’s risk appetite.
• Develop, implement, and maintain credit policies and procedures in line with regulatory requirements and company objectives.
• Regularly review and update credit risk frameworks to adapt to changing market conditions.
• Monitor and analyze the loan portfolio to identify potential risk concentrations and ensure adequate diversification.
• Ensure credit risk practices comply with the Monetary Authority of Singapore (MAS) guidelines and other relevant regulations.
• Oversee robust mechanisms to identify and prevent fraudulent activities within SME and personal loan applications.
• Liaise with sales, operations, and legal teams to align credit risk strategies with business objectives.
• Provide training and guidance to relationship managers and credit analysts on credit risk best practices.
• Generate regular credit risk reports for senior management, highlighting key trends, exceptions, and recommendations.
• Utilize data analytics tools to enhance decision-making and improve credit scoring models.

Job Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related fields.

Professional certifications (e.g., CFA, FRM, or equivalent) are a plus.

Minimum of 7–10 years of experience in credit risk management, preferably within SME lending or personal loan sectors.

Proven track record in developing and implementing credit risk strategies and frameworks.

Strong analytical skills with the ability to interpret financial statements and assess creditworthiness.

Excellent knowledge of MAS regulations and credit risk guidelines in Singapore.

Strong leadership and decision-making abilities with the capability to work independently and manage a team.

For faster response, please email your updated resume in MS Words format with the following details to [email protected]

1) Last Drawn Salary
2) Expected Salary
3) Recent Photo
4) Reason(s) for Leaving
5) Availability Period
6) References

Steven Chan
Registration No: R1105423
EA License No: 08C5257

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The Business Risk Integrated Control (BRIC) team is missioned to:

- Protect ByteDance users, including and beyond content consumers, creators, advertisers;

- Secure platform health and community experience authenticity;

- Build infrastructures, platforms and technologies, as well as to collaborate with many cross-functional teams and stakeholders.

The BRIC team works to minimise the damage of inauthentic behaviours on ByteDance platforms (e.g. TikTok, CapCut, Resso, Lark), covering multiple classical and novel community and business risk areas such as account integrity, engagement authenticity, anti spam, API abuse, growth fraud, live streaming security and financial safety (ads or e-commerce), etc.

In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in building scalable and robust, intelligent and privacy-safe, secure and product-friendly systems and solutions. Our challenges are not some regular day-to-day technical puzzles -- You'll be part of a team that's developing novel solutions to first-seen challenges of a non-stop evolvement of a phenomenal product ecosystem. The work needs to be fast, transferrable, while still down to the ground to making quick and solid differences.

Responsibilities:

1. Respond to reported risk cases in a timely and accurate manner, via internal platforms and support tools;

2. Summarize and classify the feedback cases reported weekly, work with product and tech teams to formulate solutions;

3. Responsible for building up risk control policy and process, Work to promote transparency and understanding of policies, Educate internal and external stakeholders to ensure compliance with our processes;

4. Develop user education programs to enhance user security awareness;

5. Assist in the construction and optimisation of internal platforms and tools, and be responsible for promotion.

Qualifications:

1. Bachelor degree or above

2. Excellent interpersonal and communication skills to influence and reach agreements with others;

3. Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;

4. Details oriented, self-driven and curious to learn and work independently in a fast-paced environment.

Preferred Qualification

1. Experience in leading a team would be an advantage

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities
- Organize and lead the team to accomplish the quality goals
- Recruit qualified talent and improve team building & development
- Focus on optimizing the holistic team workflow and achieve efficient cooperation across teams.
- Work with the quality control team and external partners to maintain high quality support
- Deal with dynamic and fast-paced environment and make decisions with ambiguous information
- Responsible for ensuring quality in game development and operation

Requirements
- Bachelor’s degree or higher in Computer Science or related
- Proficient in a programming language (C++,C,C#,php,Python).
- 10+ years Quality Assurance experience, with 5+ years managing in-house testers
- Experience with game testing, including functional testing, frontend and backend performance testing, adaptability testing, etc.
- Experience in overall project testing design and management
- Experience in working with testing teams and experts remotely
- Ability to work under pressure, having strong interest in and passion for games.
- Ability to quickly pick up and implement new technical skills
- Excellent communicating skills and coordination abilities

1. Responsibilities (Developer)

· Solution the design and develop the software using waterfall/Agile methodology.

· Perform investigation, troubleshoot issues by developing scripts, SQL queries.

· Work closely and collaborate with the Business Analysts and Quality Engineers/application testers for user stories elaboration, test automation, bug fixes etc.

· Work with deployment team/DevOps team on setting up continuous integration, build and release automation.

· Provide estimates for stories during sprint planning for Agile project.

· Convert acceptance criteria into automated unit tests cases.

· Support production issues and duty rotation for after-office-hours support

· Champion Agile technical practices such as test-driven development, pair programming and refactoring

· Involve in application deployment to the various environments.

2. Responsibilities (Tester)

· Understand the requirements from internal and external stakeholders’ groups and work with the development team to define and improve the build system quality.

· Review stories or requirement specs to ensure that requirements stated are correct, unambiguous and verifiable.

· Discuss, analyse and recommend design improvements or corrections to developers throughout the development process.

· Collaborate closely with stakeholders and project team to identify needs and requirements for estimation of testing scope and time frame.

· Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans and test cases in accordance with changing requirements, throughout development.

· Create and manage automated test framework whenever possible, such as prepare test environment, maintain functional testing script in accordance with changing requirements.

· Conduct system integration tests with external parties, validate the output and expected outcome e.g. data to and from external parties’ systems and feedback on improvement requirement.

· Conduct extensive manual functional /exploratory testing, including browser testing.

· Conduct performance and load tests, validate the output and expected outcomes and feedback on improvement required.

· Conduct application performance and security testing to ensure we have a robust and secured system in place.

· Conduct impact analysis of defect fixes discovered during manual or automated tests, validate completed stories pass the acceptance criteria, raising defects as needed and work with development team to improve the expected behaviour and test cases.

· Demonstrate the tested stories during Sprint Review and prepare production show case to show the completed stories tested.

3. What we are looking for

· Relevant software development certifications, e.g. Microsoft Certified Solution Developer for Dynamics or equivalent.

· Certified Software Testing Professional and/or Certified Software Quality Analyst or an equivalent certification will be an added advantage.

· Good understanding and completion of projects using waterfall/Agile methodology.

· Demonstrable skills in Java, Dot Net, Python, Dynamics CRM, SharePoint, Mobile, Cloud or SSIS development

· Demonstrate knowledge of automated software testing methodologies such as unit testing, integration testing, functional testing, test driven development (TDD) and behaviour driven development (BDD).

· Demonstrate knowledge of creating packaging / build scripts with MSBuild, Maven, Docker etc.

· Ability to troubleshoot complex issues ranging from system resource to application stack traces.

Track record in implementing systems with high availability, high performance, high security hosted at various data centres or hybrid cloud environments will be an added advantage.

Overview:

Join the leading payment services provider in Singapore. We are looking for a proactive Compliance Officer with a solid understanding of regulatory requirements in the financial sector. The successful candidate will support our compliance efforts to maintain adherence to legal standards and internal policies.

Responsibilities:

· Maintain compliance with local and international financial regulations.

· Manage and update internal compliance policies and procedures.

· Handle MAS Payment Services licensing issues and ensure compliance with all regulatory requirements.

· Conduct and oversee risk assessments and compliance audits.

· Develop and facilitate compliance training for staff.

· Prepare and submit regular compliance reports to management and regulatory bodies.

Qualifications:

· 1-2 years of experience in a compliance role within the financial services industry, preferably in payment services.

· Comprehensive understanding of MAS regulations and guidelines.

· Excellent communication skills, both verbal and written.

Skills:

· Strong analytical and problem-solving abilities.

· Detail-oriented with strong organizational skills.

· Ability to work independently and manage multiple tasks.

· Proficiency in relevant compliance software is an advantage.

Why Us?

• Basic + AWS + VB
• Working Location: Senoko
• Monday to Friday; 9am - 6.10pm

The Role:

• Production Monitoring: Ensure compliance with GMP, HACCP, ISO 9001, and ISO 22000 standards during production operations.
• Quality Control: Conduct routine QC checks, manage QA-held products, and oversee critical control points (CCP) implementation.
• Lab Management: Maintain QC lab, sample retention, QA hold areas, and ensure compliance with 5S standards.
• Testing & Analysis: Perform microbial, pH, swab tests, and incoming material inspections, including COA reviews.
• Complaint Handling: Assist in evaluating complaints and retention samples to identify root causes.
• Calibration & Chemical Preparation: Support equipment calibration and prepare chemical solutions for production.
• Documentation & Compliance: Maintain accurate records and ensure adherence to food and worker safety practices.

What are we looking for?

• Experience in QA/QC in relevant food industry is added advantage

Next Step:
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Edmund Chung Keng Loon
Registration Number: R1986801
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Key Roles & Responsibilities

The Snr Executive / Asst Manager will support the Vice President (Systems and Quality Assurance) in implementing and managing the Company's Excel QA framework, School Management Model (SMM) Knowledge Repository, EduTrust compliance and data protection across the organisation.

Company's Framework & SMM Knowledge Repository

1. Assist in the development, management, and implementation of the SingEdExcel framework across schools.

2. Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.

3. Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.

4. Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.

5. Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.

EduTrust Compliance & Support

1. Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.

2. Assist in reviewing EduTrust-related documents.

3. Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.

Data Protection Compliance

1. Assist in the development and implementation of data protection policies and procedures.

2. Support in conducting data protection risk assessments and audits across all schools.

3. Monitor compliance with data protection laws and regulations and report findings to the Group DPO.

4. Coordinate data protection training and awareness programmes for staff.

5. Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Experience with quality improvement initiatives and system implementation is highly regarded.

• Strong analytical skills and attention to detail, with an aptitude for data review and analysis.

• Prior experience in the education industry is preferred.

• Proficiency in Micros

Profile of Competency

• Excellent communication skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects simultaneously.

• Ability to work under pressure and meet deadlines.

• Commitment to continuous improvement.

• Passion for education and school improvement.

• Understanding of local and regional data protection laws and best practices.

• Ability to manage and implement data protection projects within set timelines and budgets.

• Commitment to maintaining the highest levels of integrity and confidentiality.

Other Professional Qualifications

• Completion of relevant training programmes in data protection and/or privacy laws.

• Any additional certifications in quality management or project management will be beneficial.

Interested applicants, pls email update resume to [email protected]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA: 99C4599

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Manufacturing/Production
• Position Title: Instrumentation and Control Engineer
• Working Location: Islandwide
• Working Hours: Monday – Friday, 9.00am – 6.00pm
• Salary Package: Up to $4200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Develop solutions for complex technical issues in sectors including life sciences, power, water treatment, chemical, petrochemical, shipyard, and oil and gas.
• Perform calibration of various measuring instruments such as pressure, temperature, flow, radar level, analyzers, and wireless devices; collect and record data accurately.
• Calculate calibration metrics including range, mA, frequency, required output, and accuracy, documenting the results.
• Analyze and compile technical and statistical information to create detailed reports.
• Maintain accurate and up-to-date engineering documentation.
• Any other task as assigned by the Superior.

APPLY NOW!!!

• Diploma or Degree in Electrical, Electronic, or Instrumentation Engineering.
• At least 3 years of relevant experience in a similar field.
• Possess valid Class 3 driver's license.
• Knowledge of Mechanical and Measuring Instruments.
• Excellent reading, writing, and verbal communication skills.
• Skilled in technical report writing and able to interpret schematic diagrams.
• Willing to work at various locations island-wide.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71604 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are seeking a detail-oriented Manual Tester to join our Quality Assurance team. The ideal candidate will be responsible for testing software applications to ensure they meet specified requirements and maintain the highest level of quality. You will execute test plans, report bugs, and collaborate closely with the development and product teams to ensure smooth product releases.

Responsibilities:

Review and analyze system specifications and requirements.

Develop and document detailed test plans, test cases, and test scripts.

Perform manual testing on web, mobile, and desktop applications to identify defects and areas of improvement.

Execute different types of testing including functional, integration, system, regression, smoke, sanity, and exploratory testing.

Validate user interfaces (UI), workflows, and overall usability.

Identify, document, and track defects using bug-tracking tools (e.g., JIRA, Bugzilla, Zephyr, etc.)

Work closely with developers to reproduce bugs, provide steps to reproduce, and verify fixes.

Collaborate with developers, product owners, and designers to ensure proper test coverage and seamless product delivery.

Provide feedback on product design and feature improvements from a user perspective.

Participate in team meetings and contribute to discussions on product quality and improvement.

Prepare test data for different test scenarios and ensure consistency throughout testing phases.

Verify and validate data integrity in database testing.

Qualifications:

Bachelors degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

3+ years of experience in manual testing.

Familiarity with different testing methodologies (Agile, Waterfall, etc.).

Hands-on experience with testing web, mobile, and/or desktop applications.

Knowledge of SQL queries for backend/database testing.

Strong understanding of software development lifecycle (SDLC) and testing lifecycle (STLC).

Proficiency in writing clear, concise, and comprehensive test cases.

Experience with bug tracking systems (e.g., JIRA, Redmine, etc.).

Knowledge of automated testing tools and frameworks (though this is a manual tester role, familiarity with automation is a plus).

Experience with API testing using tools like Postman.

Understanding of performance and load testing concepts.

Experience in working with CI/CD pipelines.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Cheong Chaw Yong | Registration Number: R1876426 | AlwaysHired Pte Ltd
EA Licence No: 24C2293

About the Company

Founded in 1973, DCS Card Centre (formerly Diners Club Singapore) is a financial institution licensed to issue credit and charge cards, governed by the Monetary Authority of Singapore (MAS) under the Banking Act.

We deliver digital-first, customer-centric payment products and solutions for consumers, merchants and corporates. Leveraging on our deep heritage, we aspire to be an innovative fintech leader driving integrated payment and financial services.

For more information: https://dcscc.com/about-us

Job Description:

• Stay updated on regulatory developments and disseminate relevant updates to ensure business units and departments are well-informed of the latest changes.
• Continuously review and maintain the regulatory obligation register, ensuring controls are in place to address new and evolving regulatory requirements.
• Support Anti-Money Laundering (AML) investigations, ensuring compliance with internal processes and regulatory requirements.
• Manage ad-hoc projects as assigned.

Qualifications and Skills:

• Minimum of 5 years of relevant experience in compliance within the Fintech or banking sector.
• Bachelor’s degree in Accounting, Audit, Finance, Legal or equivalent work experience.
• Strong critical thinking skills with the ability to work proactively and independently in a dynamic environment.

Our client is from Oil and Gas industry. They are looking for a Electrical & Control Maintenance Supervisor to assist their team for the next phase of their business. They are located in West.

Duties:

• Lead and supervise electrical technicians and contractors in system installation, maintenance, and repair.
• Develop and conduct on-the-job training programs for E&I team members.
• Perform site inspections and quality control for electrical work.
• Review and approve electrical isolation, excavation, and related permits.
• Investigate electrical maintenance issues, identify root causes, and implement solutions.
• Collaborate with other engineers to ensure equipment reliability through effective maintenance programs.

Requirements:

• Minimum Bachelors Degree in Electrical Engineering or any relevant field.
• Minimum 8 to 12 years experience in Oil and Gas Industry or any relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Responsibilities:

• Microbiology test including environmental control, raw material and finished product test
• Manage incoming raw material/packaging/pre-weight/n-process product control/final product control
• Maintenance of inventory, equipment, items and cleanliness
• Maintain and operate DI water system also pre-weight process monitoring and checking
• Manage retention sample, SDS and COA creation and modification
• Assist on trouble shooting or testing for product improvement
• Support internal and external audit for GMP, ISO14001, ISO9001 and ISO45001
• GMP and ISO documentation update, recording and maintenance
• Create, update and maintain SAP system
• Update and maintain HSA, GMP, Environmental practice, quality manual, health and safety policy
• Manage new records of products permits and licenses
• Diploma in Chemistry discipline
• At least 2-3 years’ experience in QC field
• Knowledge on GMP, ISO9001, ISO14001 and ISO45001

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Billing Executive

(Import Billing Department)
Working Location: Changi
Working hours: Mon-Fri 9am-6.30pm
Basic Salary: $3000-$3600

Job Description
Operational role responsible for supporting billing team in day-to-day operations. The incumbent may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Key Responsibilities:

Invoicing and Billing:

• Generate and send accurate invoices to customers or clients.
• Ensure that billing is done according to the company’s policies, client agreements, and payment terms.
• Review client accounts and billing histories to ensure accuracy and completeness.
• Correct billing errors and discrepancies promptly.

Data Entry and Record Keeping:

• Input billing data into the company’s accounting or billing system.
• Maintain detailed records of transactions, invoices, and payment histories.
• Ensure that client and payment information is up to date in the system.

Payment Processing:

• Track and monitor client payments, ensuring timely collection.
• Follow up on overdue payments by contacting clients via phone, email, or letter.
• Apply payments to the correct accounts and resolve any payment issues.

Customer Service:

• Address and resolve client billing inquiries and disputes.
• Provide support to clients regarding billing and payment concerns.
• Assist clients with setting up payment plans or resolving issues related to their invoices.

Reporting:

• Prepare and generate regular reports on billing and payment statuses for management.
• Assist in reconciling accounts receivable balances.
• Maintain accurate records to assist in the preparation of financial reports.

Compliance and Auditing:

• Ensure that billing practices comply with financial regulations, company policies, and industry standards.
• Assist in audits by providing necessary documentation and supporting information.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

1. Revise and review Standard Operating Procedures (SOPs) to ensure compliance and quality standards.
2. Review executed Manufacturing Batch Records (MBR) / Equipment Batch Records (EBR) for completeness and accuracy.
3. Provide quality oversight and support to the manufacturing team, addressing any quality-related queries, concerns, or issues.
4. Participate in GMP (Good Manufacturing Practices) and GEMBA walks to ensure adherence to quality standards on the shop floor.
5. Provide quality support for Change Control processes, ensuring compliance with quality standards.
6. Manage and review deviations, ensuring thorough investigations and timely closure.

Requirements:

• Minimum of 2 years of experience in the pharmaceutical or biopharma industry (preferred), including experience in batch record review, SOP revisions, or quality assurance oversight
• Experience in GMP and operational oversight activities (e.g., GEMBA, GMP walks) is advantageous.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Duration 1 year

Salary: Up to 3.2K

Location: Tuas with pickup at Jurong East, Boon Lay, CCK, Woodlands, Tampines, Sengkang, Bishan, Paya Lebar, Yishun

Working hour: 2-2-3 shiftwork (work 2 days rest 2 days)

Duties:

-Perform analytical testing accurately and efficiently according to SOPs

-Verify and calibrate equipment as per procedures

-Document results in compliance with GMP and GLP requirements

-Ensure all quality records are properly filed

-Write and review SOPs and OJTs for the laboratory

-Maintain and troubleshoot laboratory equipment

-Perform equipment qualification and method validation

-Participate in site project teams

-Train colleagues on equipment operation and laboratory procedures

-Review and approve test results in LIMS

Requirements:

-Minimum Diploma in Chemistry or Chemical Process Technology

-Able to commit for one year

-Prior experience with HPLC/GC in a QC lab

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Description

Get to Know the Team:

We are looking for a Compliance Officer to join our Grab Direct General Insurer team based in Singapore. Our team focuses on ensuring that we uphold the highest standards of compliance, aligning with regulatory requirements and fostering a culture of integrity within our organization.

Get to Know the Role:

As a Compliance Officer, you will play a central role in maintaining our compliance framework. You'll be responsible for developing and implementing policies that adhere to regulations and industry standards while staying updated on any changes that may affect our business.

You will report to the Associate General Counsel, GrabFin.

This role will be onsite at Grab Office.

The Critical Tasks You will Perform:

• You will develop, implement, and maintain compliance policies and procedures that align with regulatory requirements and best industry practices.
• You will monitor and assess the company's adherence to relevant laws and regulations including the Insurance Act, Anti-Money Laundering (AML) regulations, and data protection laws.
• You will conduct regular compliance audits and risk assessments to identify potential compliance issues and recommend corrective measures.
• You will provide training and guidance to employees on compliance matters to ensure awareness and understanding of responsibilities.
• You will liaise with regulatory authorities and respond promptly to inquiries, ensuring timely submission of reports and required documentation.
• You will investigate compliance breaches and recommend appropriate disciplinary actions or remedial measures.
• You will stay updated on regulatory changes and industry trends, advising management on potential impacts.
• You will collaborate with departments such as risk management and internal audit to maintain a cohesive approach to compliance.
• You will prepare and present compliance reports to senior management and the board of directors.

Qualifications

What Essential Skills You Will Need:

• At least 4 years experience in the same role with a strong understanding of Singapore’s regulatory framework for insurance and financial services.
• Proven ability to develop and implement compliance policies and procedures.
• Experience in conducting compliance audits and risk assessments.
• Capability to provide training and guidance on compliance matters.
• Effective communication skills to liaise with regulatory authorities and handle inquiries.
• Analytical problem-solving skills to investigate compliance issues and recommend solutions.
• Ability to stay informed about regulatory changes and industry trends.
• Collaboration skills to work with various departments for holistic compliance management.
• Competence in preparing and presenting detailed compliance reports to senior management.

Our client is a leading organisation specialised in developing Semiconductor machines and Machine Vision. One of their divisions currently has opening for Software Engineer.

Responsibilities:

• Software Development - Design and develop control software for automated semiconductor equipment
• Continuous improvements on existing and new products
• Support fieldwork to upgrade and resolve customer issues

Requirements:

• Degree/Masters in Electrical & Electronics Engineering/Computer Studies or equivalent
• 2 - 5 years experience in developing software.
• Good experience in either C or C++
• Good knowledge in developing multi-threaded control software
• Hardware experience in using servo, stepper motion controller, analog device and high speed I/O. Experience in Machine Vision is an added advantage.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

[email protected]

Joey

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

Job Summary
We are seeking a highly motivated Governance, Risk, and Compliance (GRC) professional to join Risk & Assurance (R&A) team in Singapore. The successful candidate will play a pivotal role in strengthening our Control Self-Assessment (CSA) and risk management processes, enhancing the existing Enterprise Risk Management (ERM) framework, and fostering a good risk-aware culture across the organization.

Key Responsibilities
CSA Execution & Coordination

• Implement and support CSA processes aligned with enterprise risk governance standards.
• Identify control gaps and ensure compliance with group policies and regulations.
• Manage the timely completion and closure of CSA activities.

Program Enhancement

• Drive key risk initiatives, including risk tolerance assessments, thematic reviews, scenario analyses, and horizontal reviews through proactive risk monitoring.
• Stakeholder Engagement
• Collaborate with stakeholders to review and update the risk register, control questions, and action plans.
• Act as a bridge between risk and control owners to improve risk understanding and action.

Process Efficiency & Operational Support

• Enhance the GRC platform to improve process efficiency.
• Support operational tasks like GRC administration and compliance training delivery.

Documentation & Reporting

• Continuously improve CSA checklists and reporting templates.
• Generate insightful reports to support risk and control management decisions.

Training & Support

• Deliver training on CSA methodology and GRC platform usage.
• Promote risk awareness and a proactive risk management culture within the organization.

Skill Set Needed
Qualifications

• Bachelor’s degree in Accountancy, Information Security, Business Administration, Finance, Economics, or a related field.
• Professional certification (e.g., CRMA, CIA, CISA, CPA, CA).

Experience

• 6-8 years of experience in risk and control management roles.
• Hands-on experience with ERM tools, CSA processes, and risk culture initiatives.

Technical Skills

• Good understanding of ERM frameworks, regulatory compliance, and risk culture best practices.
• Proficiency in GRC platforms for managing ERM, CSA, and Controls Continuous Monitoring (CCM).
• Experience with data analysis tools like Python, Excel, Tableau, or Power BI for reporting and dashboard creation.

Soft Skills

• Value Creation: Guides stakeholders in achieving organizational objectives and elevating performance.
• Dynamic: Adapts effectively to emerging risks and changing regulations.
• Collaboration: Demonstrates excellent facilitation, presentation, and engagement skills with key stakeholders.

If you are interested in this exciting opportunity, please share your updated resume with us!

EA License Number : 02C3423

EA Personnel Number : R22108699

Task Management

• Develop and implement a comprehensive product quality improvement plan, aligned with the organization'soverall goals and objectives.
• Lead and participate in cross-functional teams to identify and analyse root causes of quality issues.
• Developing and implementing corrective and preventive actions to prevent future quality issues.
• Monitoring and reporting on product quality metrics to track progress and identify areas for improvement.
• Conduct audits and assessments to identify and address potential quality risks.
• Collaborate with suppliers to ensure their products meet our quality requirements.
• Collaborating with various teams such as engineering, manufacturing, classification societies, and suppliers to ensure consistent quality throughout the product lifecycle.
• Stay up-to-date on the latest quality improvement methodologies and tools.
• Track and analyse warranty data for reporting, change implementation to new products and continuous improvement
• Identify and communicate process and product improvements.
• Continually seek to identify areas of quality risk and resolve them before they impact on the vessel.
• Delivery of regular communications & reports to the Key internal relationships.
• Establish and maintain high standards of quality and control of cost within budget limits.
• Carry out customer familiarization of our products.
• Occasional travel to vessels country operating area to conduct fact finding on their operations and acceptance of our products in operation for quality.

Interpersonal Management

• Communicate effectively: This involves actively listening, clearly conveying information, and providing constructive feedback with all levels of staff.
• Build trust and rapport: This involves being genuine, respectful, and reliable.
• Ensure liaison with shipyard personal and management to ensure product quality performance is consistent with the aims of the organization.Develop and maintain key external relationships with partners, customers, contractors, suppliers and official
• bodies and organisations.
• Negotiate on behalf of the company, be able to accept realistic compromises when necessary.
• Develop a strong network of industry suppliers, subcontractors, and contacts.

Information Management

• Develop and manage quality improvement documentation and reporting.
• Develop full understanding of vessel/product specifications and performance.
• Develop full understanding of relevant classification and survey body rules that affect the quality performance of our products.
• Manage warranty claim documentation and continuous improvement feedback documentation to the shipyard.
• Personal Management
• Look for opportunities to continue to develop professionally.
• Show personal accountability for the achievement of objectives.
• Keep up to date with the industry best practice and monitor actions of competitors.

Essential Responsibilities

• Assist engineers in daily Quality Assurance .

• Compilation of shipment report and shipment judgement data.

• Assist the engineers in various types of data compilation request.

• Support new machine and new project data compilation and review.

• Ad hoc tasks assigned by supervisor / manager

Skills and Competencies Profile

• Min Higher Nitec

• Good command of English

• Proficiency in Microsoft applications

• Able to work overtime if required.

• 1 – 2 years experience is preferred

We would like to invite interested applicants to Click Apply Now.

Tiffany Yap
Dynamic Human Capital Pte Ltd
Registration No: R23115176
License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Our Clients

• Multiple headcounts cross companies, focusing on banking and fintech industry

Key Responsibilities

• Conduct compliance checks on IT controls such as project management, security, and operations, and recommend improvements.
• Prepare compliance reports and establish remediation plans to address gaps.
• Ensure alignment with regulatory requirements and internal IT procedures.
• Perform system risk assessments and support IT system owners in compliance efforts.
• Standardize processes across APAC branches, reviewing IT guidelines and manuals.
• Guide technology teams to adhere to IT governance policies and procedures.
• Digitize IT governance processes to improve efficiency and productivity.
• Provide IT audit support and ensure alignment with audit requirements.
• Professional certifications such as CISA, CISSP, or ITIL are an advantage.
• IT Risk and Cyber Security experience and preferably with working experience of MAS technology regulation in banking sector or similar regulated industry.
• Proficient in IT compliance assessments and report preparation.
• In-depth understanding of IT project management, security, and operations.

Key Knowledge (Varies Depending on Roles):

QA Knowledge

• Collaborate with the Regional IT QA Team to strengthen the IT QA and Control framework.
• Develop and maintain IT QA and Control frameworks, including policies and tools for Singapore and APAC branches.

MAS Regulations

• Hands-on experience in MAS technology regulations within the banking sector or other similarly regulated industries.

Apply online or feel free to contact me directly (via email: [email protected]) for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Only candidates who are based in Singapore would be considered. Thank you for your understanding.

Lim Ting Yee (R23116601)

JAC Recruitment Pte. Ltd. (90C3026)

Position Overview

We are seeking a dedicated and detail-oriented Quality Assurance Specialist to assist our Quality Assurance Manager. The successful candidate will be responsible for performing a full spectrum of quality-related activities and developing/reviewing quality and inspection plans

Education / Certificates

Degree in Engineering, Science, or a related field.

Job Responsibilities

• Conduct First Article Inspection (FAI), Dedicated Product Release Verification, and material review.
• Develop and review quality and inspection plans.
• Manage quality-related activities with customers and internal staff, including handling customer rejects, product defects, and non-conforming materials.
• Perform product and system audits for both in-house and vendor operations.
• Participate in continual improvement initiatives.
• Perform other duties and responsibilities as assigned

Requirements

• Minimum of 2 years of experience in Quality Management.
• Knowledge of AS 9100 / ISO 9001 Quality Management System requirements.
• Proficiency in Geometric Dimensioning & Tolerancing.
• Experience with product inspection methods.
• Knowledge of Coordinate Measuring Machine (CMM) applications is an advantage.
• Strong understanding of Quality Statistical Tools and Methodologies such as Cpk, SPC, GR&R, and Six Sigma tools.
• Proficient in writing quality manuals and procedures.
• Ability to lead and/or perform Internal Audits.

Senior Manager, Compliance (Singapore)

We are looking for a motivated and highly experienced Singapore Compliance Officer and Financial Crime professional who will will help promote a sound Compliance culture across both Convera Singapore Pte Ltd (major payment institution) and Convera Singapore Financial PTE Ltd (capital markets services licensee and exempt financial adviser) through ensuring that there is an effective Compliance program that enables employees to take informed, risk-based decisions as they execute their business plans. This is a high impact and hands on role with responsibilities involving Convera’s Financial Crimes Compliance and Markets Compliance teams where the candidate will strategically implement the Compliance program and identify and manage risks in partnership with the Convera leadership team.

In this role you will:

• Execute all responsibilities as the Compliance Officer with responsibilities for both Convera Singapore Pte Ltd (major payment institution) and Convera Singapore Financial PTE Ltd (capital markets services licensee and exempt financial adviser) in fast growing fintech global payments business.
• Participate with senior management to establish strategic plans and objectives.
• Effectively cascade functional strategy and contribute to development of organizational policies.
• Be accountable for actions that impact function or department budgets.
• Work on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional compliance plans and guides compliance execution.
• Participate in corporate development of methods, techniques and evaluation criteria for Compliance projects, programs, and people.
• Be responsible for your decisions which will have a critical long term (typically up to five years) impact on the overall success of one or more functions.
• Interact with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization. Reconcile multiple stakeholder views to drive business results.
• Act as escalation and final decision point for Financial Crime and Sanctions matters.
• Be responsible (directly or through delegation) for SAR decisions, be the primary point of contact for all Singapore regulators.
• Ensure all regulatory reporting related to AML/Financial Crime is completed in an accurate and timely manner
• Ensure AML risks are appropriately documented and reported to senior leadership.
• Provide advice and guidance on policies, new product and expansion initiatives.
• Execute oversight on all outsourced Financial Crime Compliance activities.
• Direct and oversee the monitoring and testing key AML controls.
• Track and direct implement regulatory change.
• Manage and support internal / external audits and regulatory inspections.
• Complete special projects or any other duties that may be assigned.

Preferred Qualifications, Skills and Experience:

• Advanced knowledge of the Singapore Financial Crime and Markets Compliance regulatory environment and experience dealing with Monetary Authority of Singapore
• ESSENTIAL - Knowledge and experience with payment products domestic and internationally
• Extensive (approx. 7 years +) relative work experience with related bachelor’s degree (preferably a Law degree)
• Experience in a role related to AML/Financial Crime
• Demonstrated ability to advise senior business leadership and Board members on Financial Crime matters
• An ability to resolve and advise on complex issues where analysis requires in-depth evaluation of variable factors in a timely manner
• An ability to direct the application of existing principles and guides development of new policies, evolving market best practices and ideas
• Ability to enhance relationships and networks with internal and external partners, including outside areas of own expertise

Additional Info:

Physical Requirements: This is a full-time role based in Singapore with consideration given to flexible / home working.

Workhours: This position requires the incumbent to be available during core business hours. The candidate will be part of a global team and work with members located in different time-zones.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary to be discussed with Talent Acquisition team at Convera during screening call.
• Opportunity to earn an annual bonus (based on role level).
• Great career growth and development opportunities in a global organization.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.