Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Summary

• Basic up $2,500 - $3,500 (Based on experience)
• 5day work, Office hours
• Island Wide

Job Scope:

• Conduct onsite inspections and troubleshoot technical issues at clients' premises.
• Perform hands-on preventive maintenance, repairs, and installations of equipment.
• Diagnose errors and technical problems to determine and implement effective solutions.
• Carry out testing and commissioning of systems and equipment.
• Coordination work on and off site
• Collaborate with engineers on project management, equipment installation, and maintenance services.
• Handle ad-hoc tasks and other duties as assigned by the company

Job Requirement:

• Diploma/Degree in Electrical or related engineering studies
• Entry level is welcomed, full training will be provided.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

Summary Benefits:

• Basic Salary $4000 - $5000
• 5-day work
• Great Career Progression Opportunity

Job Scope:

• Collaborate with project teams, contractors, and suppliers to ensure seamless integration of M&E systems
• Attend meeting and coordinate with internal and external stakeholders
• Oversee site progress and liaise with clients, consultants, and subcontractors to resolve issues
• Design, review, and prepare drawings, technical submissions, and tender specifications.
• Administer contracts, cost estimates and participate in tenders process

Job Requirement:

• Minimum Bachelor Degree in Electrical/ Mechanical Engineering preferred
• Candidate with relevant experiences will have added advantages

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

1. Computation and prepartion of Topographic map, Boundary surveys, all co-ordinates and level
2. Duties will primarily be office related but may require occasional field work associated with all facets of surveying including topographic mapping, control surveying and construction layout.
3. Downloads and processes field data in AutoCAD, processing of 3D Scanning Data
4. Able to work independently with minimum supervision
5. Responsible for the project team drafting activities
6. Drafting As-built plan
7. Create, analyze and modify CAD drawings for engineering projects

We provide Products & Services to the Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries. We are looking to fill up the position of 'Sales & Service Engineer'.

Job Responsibilities:

A. Sales Functions:

• To visit and provide Sales support to all after-market customers in Singapore territories, and West Malaysia if required

B. Service Functions:

• Commissioning of equipment, co-ordinations of installations of equipment, troubleshooting and technical support to customers and in-house executions.
• To write technical reports after service jobs are completed.

Job Requirements:

• Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent.
• Salary will be commensurate based on experience and qualification
• Candidates with Sales Experience will be an advantage. Those without Sales Experience and with a good Sales attitude are to be considered.
• Candidates with Project Coordination Skills will be an advantage.
• Applicant MUST hold a valid Class 3 driving license
• Salary Package consisting of Monthly Salary & Sales Commission.
• Candidates who seek to be Professional Sales Engineers, willing to work hard and honest, will be the most suitable person to fill in this position.
• We do not provide Work Pass
• Junior and Senior position levels are available

We provide Products & Services to the Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries. We are looking to fill up the position of 'Sales & Service Engineer'.

Job Responsibilities:

A. Sales Functions:

• To visit and provide Sales support to all after-market customers in Singapore territories and East/West Malaysia

B. Service Functions:

• Commissioning of equipment, co-ordinations of installations of equipment, troubleshooting and technical support to customers and in-house executions.
• To write technical reports after service jobs are completed.

Job Requirements:

• Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent.
• Salary will be commensurate based on experience and qualification
• Candidates with Sales Experience will be an advantage. Those without Sales Experience and with a good Sales attitude are to be considered.
• Candidates with Project Coordination Skills will be an advantage.
• Applicant MUST hold a valid Class 3 driving license
• Salary Package consisting of Monthly Salary & Sales Commission.
• Candidates who seek to be Professional Sales Engineers, willing to work hard and honest, will be the most suitable person to fill in this position.
• We do not provide Work Pass
• Junior and Senior position levels are available

Essential Duties and Responsibilities:

· Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Qualifications:

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

· Able to read circuit diagrams, technical manual in English.

· Excellent verbal and written communication and presentation skills with MS office proficiency.

· Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

· Able to travel both domestically and internationally on short notice.

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend / OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Job Summary

The IT Support engineer will be working within a team structure to provide world class IT services to end client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers
• Focus on providing customers with best-in-class support experiences
• Listen and in take all customer queries, requirements and needs with patience and empathy
• Educate & share with customers on new technology and processes to enhance technology adaption
• Provide guidance and training to customers on current technology and IT policies
• Promote self-help through the use of Knowledge Base and technology specific portals
• Provide continuous improvement on end user services offered to customers
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit
• Perform IMAC activities
• Utilize Service Now to record and track all incident related to service calls
• Work with Local IT team to provide coverage for a full business day
• Provide written documentations, updates and root cause analyst on IT issues to management as needed
• Create knowledge articles for new issues discovered where there’re no existing KBs
• Provide feedback on potential issues or concerns to mitigate risks in the future

Skills Required

General:

• Communicative, friendly and reliable
• Good level of spoken and written English

Basic Technical skills:

• Microsoft Office Products
• Microsoft Operating System (currently Windows 7, 10)
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones)
• Mac System
• Security knows how
• Usage of Ticketing Tools

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic)
• Microsoft Active Directory
• Mobile Office (VPN-Solution, iOS devices)
• Virtual Desktop troubleshooting(basic)
• ITIL or process know how
• IT Security (basic)
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic)

-support contracts Manager in project tendering

-preparation of material take off within the targeted timeline

-liaise with vendors on the mateials pricing and stock availability

-site survey if required

-update of drawings and prepare variation orders if applicable

-assist in preparation of progress claims etc

-assit in procurement of materials and equipment for the projects

-site support etc.

Do you have a strong passion for writing good, maintainable and robust code? Join us and be part of the family that believes in good software design, delivering quality well tested solutions! Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services.

Role Responsibilities:

• Provide professional technical support to the developed software program during the maintenance phase of the applications.
• Provide guidance to other Software Engineers in the team.
• Responsible for design, programming, debugging, testing, modifications, deployment, operations and maintenance of the applications.
• Ensure that the developed modules/deliverables meet expectation, quality standards and within schedule.
• Effectively documenting issues and providing regular status and progress towards project milestones.

Role Requirements:

• Must possess at least a Bachelor’s Degree, Post Graduate Diploma/ Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• 2-4 years hands on working experience with Java, J2EE, JSP, Tomcat, Apache HTTP, JavaScript, React JS MySQL and Object-Oriented analysis and design.
• Experienced in Internet technologies, application servers and databases.
• Experienced in AWS, Terraform, UNIX environments, systems setup and application deployment will be advantage.
• Experience in Angular and/or Typescript will be an advantage.
• Strong verbal and written communication skills, able to transmit information in a clear and unambiguous way.
• Problem-solving skills with high level of initiative.
• A team-player who takes ownership.
• Ability to work under pressure and meet tight deadlines.
• Ability to work individually with minimum supervision. Specific Requirements: Java, J2EE, SQL, HTML, JavaScript, ReactJS
  
  Candidates with more years of relevant working experience will be considered for a Senior Software Engineer (Operations) role.

Regional Office of European industrial packaging system looking to expand with vacancy for Sales Engineer

Job Responsibility:

· Position will be based in Singapore and will handle local market and possible overseas market opportunity

· To prepare sales budget and achieve sales targets

· Establish good rapport and maintain close business relationship with existing and new customers

· Provide commercial and technical support to customers

· Handle enquiry from customers about our products and technical aspect of products

· Expand market share and increase customer base both locally and overseas

· Perform market research among existing customer base to seek feedback on sales and after-sales service

· Keep informed on industry news and trends, products, services, competitors, and the latest product-line developments

Job Requirements:

· Possess a tertiary education in engineering

· Customer oriented, results focused and possess good interpersonal & communication skill with all levels

· Meticulous and detailed person

· 1-2 years of experience will be preferred, without experience can be considered

· Well-versed in English & Mandarin (other language & dialects will be an advantage)

· Possess class 3 driving license

· Future overseas business trip expected

Other information:

· Basic($2500 - $3500) + AWS + VB +commission

· Working hours Mon-Fri 9am-6pm

· Working location: Kaki Bukit Area

· Vehicle will be provided if hired

· Training will be provided if hired

• Have relevant electrical experience
• Proficient in English and Chinese
• To oversee and manage Project team.
• To develop a detailed project plan to track progress.
• To ensure that all projects are delivered on-time, within scope and budget.
• To manage the relationship with the client and all stakeholders.
• To create and maintain comprehensive project documentation.
• To coordinate the works of a multi-disciplinary workforce including external subcontractors and consultants.
• To attend site meetings and inspections.
• To handle project risk management and issues escalation.

· Oversee the implementation of Smart Building System projects.

· Understand system design, review technical specification including quotation.

· Monitor site work and responsible for shop drawing, catalogue, material submissions.

· Supervises departmental policies and procedures and standard of work performance.

· Implement and direct a program to ensure efficient execution of turnkey projects.

· Co-ordinates departmental activities and attend meetings and liaison work with consultants/ clients / main contractors / vendors.

· Provide functional direction to assigned personnel.

· Monitor and control operation to achieve the targeted turn-around time, productivity, quality, environmental, occupational health & safety standards.

· Provide safe custody, control and maintenance of all equipment and special tools used by the department.

· Propose and implement improvement works to client.

· Establish and maintain courteous / co-operative relationship with clients.

· Control project budget

QUALIFICATION

· Diploma in Engineering

COMPETENCIES (Knowledge, Skills & Attitudes)

· Technical drawing.

· Building Management System.

· Types of Extra Low Voltage systems.

· Interpersonal savvy.

· Timely decision making.

· Managing and measuring work.

· Organizing.

· Planning.

· Project Management.

· Customer Focus.

· Perseverance.

· Team player.

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Benefits:
• $2600 - $3000 + Allowance
• 5 Days, 9am to 6pm
• MNC with better career prospect
• West Region

Job Scope
• Perform routine inspections, maintenance, and repairs on mechanical systems.
• Provide technical support for troubleshooting and resolving mechanical issues.
• Installing, setting up, and testing new equipment or systems.
• Conduct quality checks on mechanical components and systems.
• Assist in preparing inspection reports.
• Handle some aspects of sales quotations and order processing.
• Assist technician with additional projects as needed.

Job Requirements:
• Entry level is welcome to apply. On job training will be provided.
• Nitec/ Higher Nitec/ Diploma/ Degree in any Engineering or equivalent.

To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefit:

• 5 days Work
• Salary : $2000 - $2800
• Good Allowance, Bonus and AWS

Job Scope:

• Perform servicing, maintenance, and troubleshooting on equipment and system the at site
• Ensure the equipment is functionality
• Involve of Installation work for machine
• Partner with other technicians and engineer to perform daily operation
• Respond and attend to fault calls from client
• Ensure Timely check the equipment to ensure they are in workable condition
• Planning and undertaking scheduled maintenance

Requirement

• Possess at least NITEC and relevant field
• 2 years relevant experiences will be advantage
• Entry level welcome to apply, training will be provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefit:

• 5 days Work
• Salary : $2000 - $2800
• Good Allowance, Bonus and AWS

Job Scope:

• Perform servicing, maintenance, and troubleshooting on equipment and system the at site
• Ensure the equipment is functionality
• Involve of Installation work for machine
• Partner with other technicians and engineer to perform daily operation
• Respond and attend to fault calls from client
• Ensure Timely check the equipment to ensure they are in workable condition
• Planning and undertaking scheduled maintenance

Requirement

• Possess at least NITEC and relevant field
• 2 years relevant experiences will be advantage
• Entry level welcome to apply, training will be provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Our client is a well established MNC who is a global leader in engraving technologies. Their sales office is located at KAKI BUKIT area (walking distance from Kaki Bukit MRT). They are currently looking for a PRODUCT SUPPORT ENGINEERto join their team.

Basic salary: up to $4000 Basic + Transport Allowance
Work Location: Kaki Bukit (near Kaki Bukit MRT)
Work Days: 5 Days, 8.30am - 5.30pm

Responsibilities:
• To support the sales team with on-site or remote demonstrations, installation / training / reparation of the product scope under service responsibility throughout the entire region.
• Provide online, remote, or on-site demonstrations or testing of the supported solutions and installation/training
• Become a participant in sales team training courses and train sales personnel on-site to improve the effectiveness of their exploration actions
• Collaborate with sales representatives to participate in organizing sales activities to achieve established revenue and profit targets (exhibitions, roadshows, phone and on-site exploration, potential customer follow-up, etc)
• Weekly reports may affect the company's business positioning activities and market development (customer needs, standards, competition, etc)
• Maintain a high level of market, technical, and product knowledge by attending company training courses
• Monitor changes in market application demand

Requirements:
• At least a Diploma in Engineering fields
• 3 to 5 years of commercial experience in selling or supporting industrial equipment (ideally CNC and/or Laser).
• Local & ASEAN travelling required
• Class 3 driving licence and own vehicle not required but transport allowance will be given should candidate possess own vehicle
• Proficient in MS Word, Excel, CRM software and CAD/CAM software
• Good command of verbal and written English

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065 Tel: +65 6565 1939
www.united-personnel.com

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

[6 Months contract, renewable]

As a IT Infrastructure Engineer in our team, you will create comprehensive user guide documentation to configure their systems to pipe logs to Government Cyber Security Operations Centre (GCSOC).

The scope of work encompasses approximately 150 products, including operating systems, servers, networking security, databases monitoring, cloud native services etc.

Key Responsibilities:

· Create clear, concise, and comprehensive user guides for WOG ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by GovTech.

· Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve GCSOC outcome.

· Conduct own research or setup to gather accurate technical information.

· Ensure documentation adheres to GovTech standards and best practices.

· Update and maintain existing documentation as products evolve.

· Incorporate user feedback to improve guide clarity and usability.

Skill Requirement:

· Minimum of 4 years of relevant experience

· Must have experience in creating technical documentation (user guide, product guide, etc)

· Familiarity with ICT concepts, including operating systems, networking, databases, and security.

· Understanding of SIEM systems and log management.

· Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation.

· Ability to translate complex technical information into user-friendly content

· Self-reliance and ability to work independently on creating the documentation

· Knowledge of technical documentation best practices and standards (optional)