The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Role Scope:

Develop, implement, monitor, and improve Alcon quality standards across APAC affiliates and distribution locations. The role will ensure operational processes align with Alcon quality requirements and regulatory specifications. The role also includes supervising regional quality teams, inspecting and evaluating the performance of on-going projects, and facilitating training sessions to improve product quality and mitigate quality-related issues.

Major Accountabilities

· Develop and improve Quality Management System (QMS) in the APAC region.

· Align and implement Global Quality management strategies with the Business Strategies for the region.

· Monitor, coordinate, and manage regional quality teams to ensure compliance with internal and external requirements / specifications. Identify preventive programs to mitigate potential risk / non-compliance.

· CAPA Leader for the region, synthesize CAPA and audit findings to identify compliance and business risk, and work with region to develop improvement plans.

· Conduct and organize / support QMS internal and external audits and ensure close out of all the inspection and audit non-conformities.

· Participate in Corporate audit where requires in APAC and follow up on closure of findings.

· Coordinate, communicate and report status on escalation and/or market actions from the region. Drive resolution or concerns from the region with global teams.

· Organize, analyze, coordinate and report on quality metrics to APAC and global management team.

· Lead, drive and implement Lean Six Sigma program in region.

· Provide and organize training on quality matters from time to time.

· Participate, coordinate, and monitor budget and costing for the region.

· Manage and coordinate schedules, appointments, and travel arrangement for APAC QRA leadership team.

· Overseas travel is required for the role (i.e. 20% of travel is involve)

Education: Bachelor’s degree and above. Preferably in Engineering or Scientific field

Experience/Knowledge/Skill:

• Minimum 5 years practical experience in regulated industry in medical devices and supplier quality auditing with 3rd party management in a large multinational medical device or pharma company.
• Influence and drive results from the region QA managers with no direct reporting lines
• Able to work independently and able to perform in an environment with some degree of complexity and ambiguity
• Attention to details and rigor, to be able to run QA operation and project planning and execution
• Fluent in English, competency in computer literacy including Microsoft suite applications.

Key Competencies/Behaviours

• Strong interpersonal skills with a focus on teamwork and ability to foster and manage relationships across multiple departments and functions
• Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business results

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

Quality Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Overall Purpose of the Job

• The Quality Executive will assist in the management of the day-to-day aspects relating to Quality Management Systems and Compliance
• The Quality Executive owns and implements quality assurance programs designed to ensure effective and consistent processes with established standards.
• The Quality Executive works closely with SLH Operations and 3PL to drive timely resolution on Quality related issues.

Job Description

• Manage quality in product receiving process (including receiving inspection) with 3PL
• Support the inventory management in quarantine cage with 3PL
• Quality oversight on 3PL product destruction process.
• Lead resolution in non-conformances and discrepancies in a timely manner.
• Coordinate between 3PL, Source co. or Franchise on the monitoring of ambient environment (temperature and humidity as required) and handling of issues according to predefined agreements.
• Supports repack, relabeling, over labeling, kitting and reworking operations conducted
• Back-up Coordinator for stop shipment/ recall processes within the DC.
• Support quality management of repacking, relabeling, over labeling, kitted, and reworked
• Support the QA release of product repackaged, relabeled, over labeled, kitted, and reworked
• Supports product complaints, service complaints process and systems.
• Acts as an administrator for automated IT platforms and audits and change control.
• Manages / supports records and document management.
• Supports training management.
• Supports Quality audits and related action planning/implementation.
• Support Escalation of quality issues to the management.
• Responsible for the capture and processing of complaints reported to DC (Products and Distribution related complaints)
• Support the Quality audits (Internal, External and Supplier) of DCs
• Support the GxP (GMP, GDP) compliance of the DC.
• Responsible for day-to-day activities of base business.

Authorities

• Preparation / Review and Approval of validation documents
• Review and approval of repack relabel batch release.
• Product hold and release disposition in SAP for non-conforming material
• Product defect review and approval
• Initiation and review of procedures
• Review and approval of material destructions.
• Approval of Material movement in Quality Hold
• Approver for material destruction declaration form, QA Rejection letter

Qualification:

• Degree in Science (Life Sciences, Microbiology, etc) / Engineering required with minimum 2 years’ experience in QC or QA Function
• Preferably with working experience in Medical Device / Pharmaceutical Industry.

Technical Skills:

• Demonstrated knowledge and experience in quality or operations function.
• Task oriented with proven experience in the delivery high quality work.
• Proficiency in Microsoft Office (PowerPoint) other tools required to develop training materials
• Good analyzing / decision making ability.
• Customer (internal and external) driven approach.
• Knowledge of Good Distribution Practices (GDP), GxP and validation
• Demonstrated knowledge and application of ISO9001, ISO13485 and other international standards preferable.
• Knowledge of manufacturing environment is a plus.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Game Linguistic / Language Quality Assurance (LQA)

Type of position: Permanent, New role

Salary: S$3500 – S$4800 per month

Location: Based in Singapore

Work Hours: Monday to Friday, 10am to 7pm

Job Scope:

This Game Linguistic Quality Assurance (LQA) will be responsible for ensuring that the localized English version of our various games possess the same high standards and quality when comparing it against the original Chinese version.

This role involves evaluating all the text and word choices within the games, such as on the UI elements, menus, and pop-ups etc. He / She will have to pay close attention to words phrasing, meaning / definition and relevancy.

He / She will also be able to provide feedback and suggestions on UI (User interface), UX (User experience) to improve our players’ gaming experience.

Key Responsibilities:

· Thoroughly play the original Chinese version of the game as well as the localized English version to evaluate linguistic accuracy and quality.

· Be familiar with the various games’ mechanics, story / narrative to understand the intended meaning of the texts.

· Assess the choice of words used in the English localization for appropriateness and definition consistency.

· Identify any awkward phrasing, mis-translations, or areas where the text does not fit within UI constraints (such as words are too long inside the text boxes).

· Provide clear and constructive feedback on specific text passages, suggesting alternative wording where necessary to enhance clarity and engagement.

· Work and communicate with the project teams’ Producer and the localization team to resolve language, UI, UX issues and implement suggested changes to them effectively.

· Any other game QA, project job duties as and when needed.

Job Requirements:

· Good to strong proficiency in both English and Chinese (to play the original created/launched mobile games);

· Possess very good gaming experience, plays a range of games;

· A proactive team player who have a keen eye for details and a meticulous person;

· Possess excellent written and verbal communication skills to give clear feedback and work with colleagues based overseas;

· Previous experience in game QA or related roles is an added advantage.

Responsibilities

• Responsible for the quality management of machined products to ensure that product quality
• Ensuring that our internal management systems are well defined and relevant in meeting international standards and customer requirements.
• Lead and monitor the QMS incl. ISO9001 & ISO 14001 quality system certification and promote continuous improvement.
• Lead the quality team to implement quality inspection and control and manage non-conforming products.
• Participate in supplier evaluation and management to ensure the quality of raw materials and purchased parts.

Requirement

• Minimum Bachelor Degree in Mechanical or Industrial Engineering
• At least 7 years of quality management experience in the machining industry
• Proficient in using office software and mintab statistical analysis software, and possessing Six Sigma quality management knowledge and skills, e.g. SPC tools & 8D reports.
• Strong knowledge and experience in leading ISO9001 & ISO 14001 quality system certification.
• Proficiency in English and Chinese, with the ability to communicate effectively with stakeholders in China.

Responsibilities

· To be responsible for Quality Assurance matters

· To provide accurate course information, including funding terms and conditions to sales team, learners and corporate clients

· To administer learner satisfaction surveys

Qualifications

· Degree in any major

·Excellent command of written and spoken English

· Pleasant disposition with strong communications skills

· Experionce in training industry or quality assurance is an added advantage

RESPONSIBILITIES

• The role involves planning, coordinating, and implementing standards development projects under the national standardization programme administered by Enterprise Singapore.
• Provide secretariat support to the Technical Committees and Working Groups. This includes preparation of agendas, meeting minutes, report compilation, drafting of standards, etc.
• Engage and coordinate with the industry, academia, and government organizations to facilitate the development, promotion, and review of Singapore Standards and Technical References.
• Organizing key standard launches events and other outreach events.
• Collaborate with key stakeholders to identify, develop, and launch new standards. This includes conducting consultations and ensuring that standards are aligned with industry needs.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle inquiries regarding standards in your area of responsibility, ensuring prompt and accurate responses to stakeholders.

Requirements

• Minimum Diploma qualification in quality and safety / Fresh graduate are welcome to apply
• Preferably with at least three (3) years of relevant work experience in safety or manufacturing related field
• Preferably with secretariat experience
• Min. 3 years of experience in quality, safety or manufacturing industry is advantageous
• Results-oriented and able to manage and execute projects in a team and independently.
• Possess good interpersonal skills and work well with various stakeholders
• Good writing and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

About Cynapse

Cynapse is an awarded AI Software Product company specializing in Enterprise-grade Vision AI in highly challenging environments. Our software platform is leveraging cutting-edge cloud/on-premises/edge platforms, advanced computer vision algos, advanced ML concepts & models and more.

The company is led by globally renowned experts who previously headed large groups at Microsoft and Intel. The company HQ is located in Singapore (One North Area) and operates in over 10 countries.

Cynapse is looking for a talented and highly motivated Project Management Officer (PMO)/Quality Assurance (QA) Intern to join our team that delivers challenging, enterprise-scale Video Content Analytics solutions to global customers. You will conform to high standards of project planning and management, working in a cutting-edge, dynamic and professionally challenging environment.

Successful interns may be offered a full-time permanent position at cynapse at the end of the internship period.

Responsibilities
The selected candidate will be involved in one or more job items listed below, depending on management decision:

• Supporting the planning and delivery of Vision AI Software Projects/Programs in Singapore and other countries
• Support multiple ongoing projects
• Assist with the project planning, resourcing and scheduling
• Assist in ensuring that projects are delivered on time, and provide timely reports on project status and activities Assist in requirements gathering and validation, solution development and testing, deployment, UAT and solution commissioning
• With guidance, perform usage tests on software thoroughly, identifying bugs and defects.
• Evaluate different functionalities and aspects of the product and generate reports.
• Assist in communicating and managing vendors, sub-contractors, partners and other stakeholders
• Follow the company PM best practices
• Work in an Agile environment (SCRUM)

Qualifications

• Completed at least 1 year of studies as part of a Diploma/Bachelor/Master in one of the following subjects: IT/Engineering/project management
• At least 6 months of experience in managing or delivering IT project/s
• Some Experience with vendors and partner management
• Analytical Thinking
• Innovative, motivated and a quick learner, attention to detail, curiosity, and passion for technology
• Bonus: Technical background/experience with software development

Benefits

• Unique opportunity to work with a talented global team on cutting-edge technologies
• Informal and exciting work environment with flexible hours

Job Types: Full-time, Internship

Contract length: 6 months

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: In person

We are a company that locally manufactures processed food products. We aim to expand the range of products we procure and produce to appeal to the taste of the Filipino community.

We are looking for an energetic, resourceful, knowledgeable and skilful individual who can oversee the production/manufacturing and control the quality of our products.

As our Quality Control Manager, you are expected to:

- To have good knowledge of the ingredients and the products source from Philippines.

- To set the requirements standard for raw materials/ingredients, products from suppliers from multiple regions in the Philippines and monitoring their compliance

- To ensure that the company’s produce and products are up to the industry’s standards by inspecting items and overseeing the production and manufacturing processes

- To understanding of the client's needs and requirements and review the quality standard.

- Help to facilitate the necessary arrangements for importing goods from the Philippines.

- To organize, engage and actively participate in trade events.

Jog Requirements:We are a company that locally manufactures processed food products. We aim to expand the range of products we procure and produce to appeal to the taste of the Filipino community.

We are looking for an energetic, resourceful, knowledgeable and skilful individual who can oversee the production/manufacturing and control the quality of our products.

As our Quality Control Manager, you are expected to:

- To have good knowledge of the ingredients and the products source from Philippines.

- To set the requirements standard for raw materials/ingredients, products from suppliers from multiple regions in the Philippines and monitoring their compliance

- To ensure that the company’s produce and products are up to the industry’s standards by inspecting items and overseeing the production and manufacturing processes

- To understanding of the client's needs and requirements and review the quality standard.

- Help to facilitate the necessary arrangements for importing goods from the Philippines.

- To organize, engage and actively participate in trade events.

Jog Requirements:

Be able to read, write and speak in both and Filipino (Tagalog, Cebuano and Hiligaynon). This is critical as the job entails meeting up and liaising with Filipinos from different parts of the country on the quality of their produce, ingredients, products and suppliers.

A Bachelor’s Degree in any of the following Discipline: Arts/Business/Social Sciences/Mass Communications/Marketing

Minimum 8 years of relevant experience in the Philippine Food Industry

Strong communication, organisation and time management skills

Resilient, Independent and Driven to succeed

We regret to inform that only shortlisted candidates will be notified

Be able to read, write and speak in both and Filipino (Tagalog, Cebuano and Hiligaynon). This is critical as the job entails meeting up and liaising with Filipinos Suppliers from different parts of the country on the quality of their produce, ingredients, products.

A Bachelor’s Degree in any of the following Discipline: Arts/Business/Sciences/Mass Communications/Marketing

Minimum 8 years of relevant experience in the Philippine Food Industry

Strong communication, organisation and time management skills

Resilient, Independent and Driven to succeed.

Only shortlisted candidates will be notified

We want to onboard a motivated JAVA Backend QA Automation Tester to join our dynamic team. The ideal candidate will be responsible for ensuring the quality and reliability of our backend systems through automated testing.

RESPONSIBILITIES

• Developed, maintained, and executed automated test scripts for backend systems using Java.
• Collaborate with developers and other QA team members to design and implement test plans, test cases, and test scripts.
• Identify, document, and track bugs and issues found during testing.
• Perform regression, integration, and performance testing of backend services.
• Utilize automation frameworks and tools such as Selenium, TestNG, JUnit, and REST Assured.
• Contribute to the continuous improvement of the QA process, tools, and methodologies.
• Participate in code reviews and provide feedback to ensure testability and quality of code.
• Work closely with cross-functional teams to understand requirements and provide input on testability and quality.
• Ensure compliance with industry standards and best practices

TECHNICAL SKILLS

• Strong knowledge of JAVA programming
• Proven experience in backend testing and automation using Java.
• Strong understanding of software development life cycle (SDLC) and QA methodologies.
• Proficiency in automation tools such as Selenium, TestNG, JUnit, and REST Assured.
• Experience with API testing and tools like Postman or SoapUI.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and in a team-oriented environment.
• Testing certifications (ISTQB) are a plus

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Job Summary

We seek an experienced and motivated Software Quality Engineer to join our forward-thinking tech team. In this role, you'll ensure our platform is reliable and meets high-quality standards. This position allows you to work across teams, shaping and implementing advanced QA processes that support scalable, reliable, and innovative solutions

Responsibilities:

Test Strategy and Planning

- Define and lead comprehensive QA strategies, covering all phases of the software development lifecycle.

- Develop, manage, and execute manual and automated test plans, cases, and scripts to ensure thorough testing.

Automation and Tooling

- Lead the development of automated testing frameworks using Cypress, Playwright or any automation tool for end-to-end test coverage.

- Drive platform scalability by implementing performance and load tests using tools like Gatling, K6, or Jmeter.

Quality Assurance

- Perform contract testing to ensure smooth interaction between microservices.

- Lead regression testing efforts for bug fixes and new features to maintain overall quality.

- Oversee the end-to-end testing pipeline, resolving issues promptly to avoid any delays.

Cross-Functional Collaboration

- Work closely with product managers, developers, and DevOps engineers to meet project requirements and deliver high-quality software.

- Contribute to agile team processes, including sprint planning and other ceremonies, with valuable QA insights.

- Coordinate with QE teammates to prepare and lead weekly deployments, ensuring smooth execution.

Issue Resolution and Reporting

- Accurately document, track, and report software defects, conducting root cause analysis as needed.

- Provide timely and detailed reports on QA activities, testing outcomes, and relevant quality metrics.

Requirements:

- Expertise in software quality assurance, with a strong focus on automation testing (e.g., Cypress, Playwright).

- Demonstrated experience with performance testing tools such as Gatling and Autocannon.

- Proficient in JavaScript (TypeScript) or Java

- Familiar with frontend and backend technologies (e.g., ReactJS, ExpressJS, Gin-gonic), as well as cloud platforms (AWS, Docker, Kubernetes).

- Knowledgeable in CI/CD tools (e.g., GitLab, ArgoCD) and relational databases (MySQL, PostgreSQL).

- Solid understanding of REST and GraphQL APIs, JWT for authentication, and search technologies like Elasticsearch.

- Exposure to additional testing tools and caching systems like Redis.

- Experience with logging and monitoring platforms such as Splunk or OpenSearch.

Qualifications

- Bachelor’s degree

- Strong problem-solving, analytical, and communication skills.

Job Scope

· Perform daily hygiene inspection and reporting to relevant departments for rectification.

· Assist in training production line staff on daily incoming/outgoing product inspection, in process and end product inspection.

· Perform regular in-process checking, room layout and safety

· In charge of daily goods return inspection and provide findings to relevant departments

· Monitor usage and replenish stocks of cleaning compound and sanitizers.

· Supervise a team of cleaners to ensure pallet cleanliness and etc.

· Involve in internal, external and regulatory audits.

· Involve in customer feedback and trouble-shooting for QC or food safety issues and recommend viable solution for any QC or food safety related issues.

· Handle staff hygiene training according to training schedule

· All other ad hoc job assigned by supervisor or manager.

About SHOKZ

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone

conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear

design. Utilising numerous patented acoustics and health technologies in areas like bone conduction and other

related acoustic technology, Shokz aims to accelerate the development of their True Wireless Stereo (“TWS”)

series and their bone-conduction hearing aid product line.

Job Scope:

1. Work as a market quality representative in Southeast Asia (Singapore, Malaysia, Thailand, etc.), collecting

quality information of client products (terminal products and POP display racks) through business trips and store

inspections, listing problem points and promoting internal improvement within the company, enhancing user

experience and satisfaction

2. Research the market return data and trends. Establish a product return model to measure the quality level of

the product market, and decompose responsibility for quality issues to each business unit based on physical

analysis to identify improvement opportunities

3. Bridge the gap between consumers and SHOKZ, dive deep into local stores and after-sales processes, identify

improvement & risk points, and promote SHOKZ's development

4. Other assigned tasks.

Job Requirement：

1. Bachelor's degree or above, majoring in science and engineering

2. Having excellent teamwork and communication coordination skills, having strong self motivation, able to flexibly respond to

changes

3. Located in a subsidiary in Singapore, required frequent business trips to Malaysia, Thailand, Japan, South Korea, and other

countries

5. Passionate about learning and sports.

SHOKZ (SINGAPORE) PTE. LTD.

Contact Person：Leon Li（HR Manager）

Email：[email protected]

Offcial Website：http://shokz.com

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Senior Analyst, IT Quality Management to lead quality assurance for IT projects, overseeing compliance, stakeholder management, and regulatory audit readiness. He/ she will be involved in defining and maintaining IT policies and procedures within the compliance framework.

What you will do

• Oversee the computer system validation (CSV) process for IT initiatives, such as upgrades to ERP and MES systems, change management and ensure sustained quality throughout software development, configuration, and testing phases
• Liaise with stakeholders across the Quality Management System (QMS) and IT departments and provide comprehensive status updates, promptly escalating any issues requiring management attention and resolution
• Regularly produce mandated compliance reports on a monthly, quarterly, and other periodic basis, in accordance with relevant regulatory guidelines
• Facilitate thorough reviews of requirements and design artifacts, proactively validating their applicability, accuracy, feasibility, usability, clarity, and testability
• Collaborate closely with stakeholders to compile necessary artifacts, evidence, and documentation, ensuring readiness for periodic regulatory audits (e.g., FDA, TUV, GMP, ISO, etc.)
• Develop and uphold IT policies, Standard Operating Procedures (SOPs), and Work Instructions within the overarching framework of IT and QMS compliance.

What you bring

Experience

• Minimum 3 years of experience in IT Computer System Validation (CSV) and/or Change Release Management background in software requirements, development and/or testing activities in a Regulated industry, preferably Medical Devices or Healthcare
• Track record as contributor in providing IT Computer System Validation (CSV) and/or change management support in a senior analyst capacity
• Experience and/or certification in ISO 13485 is preferred
• Good Documentation Practice knowledge and ITIL v3 or v4 certification is an added advantage.

Personal competencies

• Comfortable working with people from various level of management, from operational and working level to senior management level
• Able to work alone and with minimum supervision/guidance
• Ability to handle issues from beginning to closure.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Responsibilities:

Carry out activities to addresss & resolve Non-Quality Events (NQEs)

Monitors & carry out activities to resolve NQEs at various product / production lines

• Monitors & records NQEs from the production line
• Reviews, analyses & validates NQE contents
• Executes immediate containment actions for NQE e.g., hold lot in Manufacturing Execution System (MES), etc.
• Prepares and consolidates quality issue review topics (to share on the progress of follow ups on NQEs / MRBs) prior to daily meeting with Yield Dept
• Prepares information package required for MRB (e.g. event chronology, preliminary investigation and analysis results, etc.); Facilitates MRB meetings
• Records, follow ups and reports Quality Engineering activities (e.g. NQE, MRB, etc.) on Quality Activities Tracker

Issues & drives 8Ds for NQE issues

Monitor product thru Quality Gate

Applies Quality Gate (QG)

• Monitors & records QGs results from the production line
• Performs lab analysis (e.g., SEM / EDX) on QG failed parts
• Participates in task forces (defect analysis, risk assessments)

Following the detection of QG failed lots, proposes short-term actions to ensure integrity of the quality of products and / or processes (i.e., equipment shutdown, etc.)

Others

Data Analysis: Pulls, plots capability & trend and analyses data from JMP & Klarity

Reports: Updates & presents various Quality Engineering reports & KPIs

Others: Performs audits and other tasks as may be assigned

Requirements:

Educational Qualifications :

Diploma – Minimum 2 years of relevant experience in a manufacturing environment

Higher NITEC – Minimum 3 years relevant experience

NITEC – Minimum 6 years relevant experience

Technical / job knowledge :

• Knowledge in Quality tools and methods (SPC/MSA/FMEA, Problem-Solving & Audit skills) is an advantage
• Knowedge in statistical tools (e.g. JMP, Klarity, etc.) is an added advantage
• Knowledge and skills in lab (SEM/EDX, etc.) is an added advantage
• Knowledge of semiconductor products & manufacturing processes

Personal capabilities :

• Meticulous and with a sense of initiative, responsibility & urgency
• Team player with positive attitude and willingness to learn

Others :

• Able to work on normal swing shift (Sunday - Thurs), 8.30am to 6pm

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible in leading a reliability engineering team to execute transfer technology qualification, reliability monitor, process change evaluation, and manage customer-focused reliability requirements.

Key Responsibilities:

• Establish reliability test laboratory and manage the daily operation.
• Implement and optimize reliability test methodologies, ensuring alignment with industry standards and client expectations.
• Conduct qualification specifications for transfer technologies, guiding teams in the development and execution of testing methodologies.
• Manage the execution of reliability qualification processes, ensuring continuous monitoring and timely interventions for corrective actions.
• Apply advanced statistical tools and quality assurance methods to proactively detect and address potential reliability issues.
• Assess reliability risks for customer products, providing strategic guidance to mitigate potential issues.
• Manage worldwide customer reliability specifications and requirements.

Education Qualification & Essential Experiences:

• Bachelor's degree or higher in EE/Physics/Material Science or other related engineering discipline.
• At least 15 years of experience in Integrated Circuit process and Reliability Assurance management.
• Strong knowledge of semiconductor device physics, wafer-level reliability, and statistical quality control methods.
• Experience in risk assessment and developing corrective action plans.

Personal Attributes:

• Strong leadership skills
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to multitask effectively and solve problems efficiently.
• Enthusiastic and able to motivate a team to achieve exceptional results.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.es.

Who are we?

We are the University of Cambridge research centre in Singapore called Cambridge CARES, sponsored by the NRF CREATE program CAM.CREATE. Health-driven design for cities (HD4) is a collaborative research programme between the University of Cambridge, Nanyang Technological University and National University Singapore within Cambridge CARES.

HD4 sits at the heart of Singapore’s global research and development hub and paves the way for a sustainable and healthy city. It will undertake research in the following key areas: characterising the features of the environment that potentially impact health in Singapore; understanding the links between environmental factors, individual behaviour and health outcomes; observing the impact of environmental change on health in Singapore; simulating the impact of potential changes on the health of Singaporeans; and working with government agencies to co-develop data-rich public health tools.

The scientific techniques, technologies, tools and most importantly the knowledge gained through the programme will create a comprehensive systems view of how the urban environment affects population health in Singapore. The programme will train and enrich the talent pool of the next generation of researchers, and benefit from local and international expertise and an innovative interdisciplinary research ecosystem. It will provide the basis for a data-rich public health framework, supporting the development of a healthy Singapore.

Who are we looking for?

We are seeking a highly skilled and motivated Air Quality Modeller to join HD4. Working collaboratively with a team of population health scientists, geospatial scientists, and data engineers the post holder will lead on building various emission inventories and air quality models for Singapore which incorporate the various air pollution sources in the country and allow for linkage with the geolocations of participants of the Singapore 100K cohort (SG100K), including some geo-located behavioural data. The models will also be set-up and used subsequent scenario modelling to estimate the impact of interventions on air quality and health and disentangle the various sources through source apportionment. This role requires a multi-skilled individual that can work independently and collaboratively in a multidisciplinary team environment.

Key Responsibilities:

• Collaboration: Work closely with researchers to understand the data needs of the programme and contribute to the design of scientifically robust and policy relevant models linking emission inventories to air quality models and spatially and temporally assigning exposures for human participants in subsequent epidemiological analyses and health impact assessments.
• Data, identification, production, and assembly: Collaborate with team and external scientists, national and local organizations, and conduct independent literature reviews to produce and synthesise the required data sources with high temporal and spatial resolution and to link data across various sources.
• Data verification validation: Identify and use various primary collected data and published secondary data from peer-reviewed and grey literature to verify and validate produced emission and air quality model outputs. Ensure model robustness through cross-checking, calibration, and validation through multiple iterations.
• Model building: Build operational and validated air quality models and link their outputs to human participants in static (e.g. at home address) and dynamic exposure (assigning exposures to other locations outside the residential address only e.g. while travelling) assignment for diverse population groups.
• Support: Provide technical support and training to researchers.
• Documentation: Create and maintain comprehensive documentation for model development, verification, and validation. Support project reporting and paper writing and submission to peer-reviewed journals.
• Innovation: Stay updated with the latest advancements in emissions and air quality modelling, and exposure assignment, to incorporate new technologies and methodologies.
• What skills will you need?
• Education: PhD degree in a relevant field.
• Experience: Proven experience in emissions and air quality modelling and validation.
• Technical Skills:

1. Expertise in emissions modelling
2. Expertise in air quality modelling and air pollution dispersion models such as ADMS-Urban and assigning exposures to other locations outside the residential address only
3. Expertise in geographical exposure assignment including for data with high temporal and spatial resolution
4. Practical experience of model building, verification, calibration, and validation
5. Understanding of health effects and health impact assessment methods
6. Proficiency with spatial analysis tools, databases, and libraries (e.g., ArcGIS, QGIS, PostGIS) and programming languages (e.g., Python, R) for GIS applications
7. Proficiency in programming languages such as R, more advanced coding e.g. C++ or Java would be an advantage
8. Knowledge of and interest in the study of air pollution’s health effects and its methodological challenges

• Communication: Excellent verbal and written communication skills in English, with the ability to convey complex scientific concepts to both technical and non-technical audiences.
• Research Methodology & Critical Thinking: Strong foundation in research methodology, critical thinking, and problem-solving abilities
• Proficiency in Office & Collaboration Tools: Strong skills in Microsoft Office applications (e.g., Excel, Word, PowerPoint) and familiarity with collaboration tools (e.g., Teams, Slack, SharePoint, GitHub).
• Independent & Collaborative Work: Ability to work independently on complex research tasks while effectively collaborating with multidisciplinary teams across multiple institutions and projects.
• Ethical Research Practices: Commitment to maintaining high ethical standards in research, including data integrity and responsible conduct.

Preferred Qualifications:

• Publication & Presentation Experience: Experience in publishing research in peer-reviewed journals and presenting findings at conferences or academic settings.
• Database Management: Experience with database management systems and data warehousing, including the ability to handle large datasets.
• Knowledge of software development methodologies and best practices.
• Familiarity with remote sensing and GPS technologies.
• Experience working with sensitive (e.g., personally identifiable) data.
• Experience or exposure to environmental epidemiological studies.

What can we offer you?

• A stimulating working-environment with friendly, highly motivated colleagues.
• Opportunities to develop and implement new ideas in a creative environment.
• A competitive salary in line with your skills and experience.
• A comprehensive medical insurance cover as part of your employment.
• Opportunity to work as part of a world-leading scientific research programme.

Please note this post is mainly based in the CREATE Tower at NUS University Town, Singapore.

How to apply?

Please apply by uploading your CV and academic transcript to https://jobs.employmenthero.com/jobs/cambridge-cares-air-quality-modeller-ai-researcher-for-hd4-hk-jw-7h79g.

If you have any questions, please feel free to reach out to the HR team at [email protected].

Job Description & Requirements
· Oversee and manage all cleaning related activities at various customer sites. Experience in managing a large cleaning crew.· Manage and monitor site cleaning duties, coordinate work activities and operations, including site inspection, sanitation, statutory compliance and on-site safety, WSH policy and guidelines· Responsible for the upkeep of equipment and machinery· Tracking/Ordering consumables and supplies· Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machiner· Recommend and execute operation plans to improve work processes and service quality· Serve as liaison between Supervisors and Clients to meet quality service delivery· Managing resources, work procedures, cleaning operations and attend to work incidents· Plan and implement work schedule and manage manpower deployment· Ensuring clients and customers feedback are attended promptly and meeting or exceeding their expectation· Assist in the hiring, on-boarding and training of new employee· Perform quality, service, and safety audit· Handle employees work concerns and issues· Provide corrective action recommendations on areas that need improvement· Maintain detailed records of periodical work done· Provide direct supervision to supervisors in maintaining cleanliness and sanitation of the assigned sites· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Others or equivalent.· Required language(s): English· At least 2 Year(s) of working experience in the related field is required for this position.· Required Skill(s): cleaning validation, customer service, environment health, hygience, inspectation, operations management, machinery, team management, time management, supervisory experience, sanitation, teamwork

Job Description:

• Contributes to the growth of the e-commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure.
• Responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners.
• Contribute to revenue and profitability growth across digital platforms
• Monitor sales, promotions, marketing and social media programmes and/or activities over digital platforms and to identify strategic business partnerships
• Coordinate with cross-functional teams on execution of brand, marketing and e-Commerce activities
• Implement customer retention and loyalty programmes
• Monitor fulfilment of customers' orders via store pickup or delivery service
• Coordinate order processing, delivery and returns of customer orders
• Develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
• Plan, coordinate, execute and host daily live streaming on Shopee, Tiktok, META and other platforms as assigned.
• Track, analyze, and report on content performance and live streaming metrics to continuously optimize and improve strategies.
• Account / Client Relationship Management with the various stakeholders
• Manage a pool of part-time or ad-hoc content creators and live streamers
• Stay up-to-date with the latest social media trends, tools, and best practices to keep our content fresh and relevant.

Requirements:

• Preferably with at least 2 years of experience in e-commerce marketing for FMCG or any related field
• Strong passion in digital and ecommerce environment
• Strong proficiency in using social media platforms and tools (e.g., Facebook Live, Instagram Live, YouTube Live) and e-commerce platforms such as Shopify
• Excellent visual storytelling skills & on-camera presence with a keen eye for aesthetics and details.
• Proficiency in video editing software.
• Excellent written and verbal communication skills in English & Mandarin.
• Ability to work independently and as part of a team.

Job Description:

• Oversee daily payroll operations to ensure accuracy, efficiency, and compliance with internal policies.
• Act as a primary point of contact for payroll-related queries, collaborating closely with vendors and HR Business Partners (HRBPs).
• Responsible for statutory payment submission, such as CPF, IR8A, IR21 & NS Claims.
• Submit Government-Paid leaves such as Maternity, Paternity, and childcare leave as required.
• Attend to Finance queries.
• Ensure compliance with policies and legislations.
• Proactively identify opportunities for process improvements and make recommendations to enhance efficiency.
• Support various HR/payroll projects and perform ad hoc tasks as assigned.

Job Requirements:

• 3 - 5 years of relevant HR experience.
• Diploma/Degree in Business Administration, Human Resources, Psychology or related.
• Strong understanding of Singapore Employment Act, CPF & Income Tax legislation.
• Excellent organizational skills with a high level of attention to detail.
• Experience with SAP SuccessFactors and BIPO will be an added advantage.
• Proven experience in leading and managing a team.
• Demonstrated expertise in overseeing system migrations and implementing system changes.
• Must be resilient and adaptable to changes, with the ability to thrive in a dynamic work environment.
• Proficient in MS Office applications.

We are looking for an Executive/Senior Executive, Sourcing & Procurement to join the team.

The Executive/Senior Executive, Sourcing & Procurement will carry out the responsibility for planning, executing, and purchasing general equipment, goods, and services at the most competitive prices for St Luke’s Eldercare.

Job Responsibilities:

• Responsible for overseeing the entire end-to-end procurement for goods and services, including purchasing, negotiation, cost evaluation, including medical consumables towards total cost of ownership.
• Collaborates with various departments to optimize cost savings and economies of scale through strategic bulk purchase.
• Perform data analysis and identify items for demand aggregation across the organization.
• Leads and manages a comprehensive, compliant procurement process which includes the understanding of different procurement approach for RFQ, RFP/Tender.
• Assist in the preparation of tender documents, developing the evaluation criterion, pricing schedule and reviewing of approval paper.
• Ability to read and understand terms and conditions for 3rd party contracts, highlight key concerning terms to reporting officer.
• Develops a dashboard to monitor, update and ensure timely renewal of all maintenance contracts, including all SOR items.
• Implement a vendor performance and management program towards technology, quality, responsiveness, delivery and cost competitiveness.
• Continuously review and seek improvement in both workflow and processes improvement.
• Provide regular procurement expense and ageing report, highlighting key performance metrics and areas for improvement.

Job Requirements:

• Diploma / Advanced Diploma in Logistic/ supply chain management or equivalent certificates
• Minimum of 3-5 years of relevant working experience in Purchasing, Contracts and Tender.
• Experience in a Purchasing role will be an advantage.
• Knowledge and proficiency in Microsoft Office applications
• Ability to work under pressure and tight timelines.
• Work experience in healthcare will be added advantage.

RESPONSIBILITIES & ACCOUNTABILITIES

1. Install and configure software, hardware and networks

2. Monitor system performance and troubleshooting issues

3. Ensure security and efficiency of IT infrastructure

4. Maintain and support essentials IT assets (PC, laptops, tablets, printers).

5. Define and improve all system and network operations processes.

6. Collaborate with vendors to implement, provide technical support for network infrastructure and networking equipments.

7. Provide ongoing user support for current systems and Windows Desktops.

8. Assist in preparing IT Budget, monitor and manage IT expenses.

9. Travel to various locations to perform setup, upgrading and maintenance jobs.

REQUIREMENTS

1. Minimum Diploma/Degree holder or equivalent.

2. Minimum 2 years relevant working experiences in system/network administration.

3. Well versed with Windows/iOS systems.

4. Required Skills: Network Security, Diagnostic Test, Software Troubleshoot, Hardware Troubleshoot, MS Office, Video Conference.

5. Hands-on experience and able to resolve a wide variety of IT issues.

PSA CLUB is a members’ club for the staff of PSA Singapore. Comprising of a fully-equipped gym, function rooms, lounge and in-house sports and leisure facilities like badminton courts, futsal court, snooker tables, karaoke rooms, mahjong rooms and virtual reality room. The club is equipped for business and leisure with a wealth of experiences for its members to enjoy.

Duties And Responsibilities:

• Draw up, plan and execute sports and fitness-related activities / events as well as review existing activities / events and propose improvements regularly
• Prepare budget for sports and fitness-related activities / events and ensure activities are spend within budget
• Oversee the gym and arrange for gym equipment repair and servicing, enhancements and replacements
• Handle and maintain gym membership records and fees due
• Ensure smooth operations of the club daily including general housekeeping and security
• Handle and oversee arrangements and setups for facility bookings and events
• Ensure quality customer service is maintained
• Ensure that all policies and procedures are enforced and maintain proper compliance at all times
• Perform all supervisory responsibilities as directed by Club Manager
• Perform other duties as assigned+

Requirements:

• Supervisory experience is preferred
• Able to work 2 rotating shifts and on weekends and public holidays
• Conversant with IT applications, MS Word, MS Excel etc
• Pleasant personality with good communication skills, both written and oral
• Good interpersonal skills including courtesy, professionalism and cooperative attitude
• Team player with the ability to work in a fast-paced environment
• Diploma from a recognised institution or GCE “O” or “A” Level with relevant experience

BENEFITS

• Uniform shirt provided
• 14 days annual leave
• Dental and medical
• AWS and performance bonus