Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).
Job Responsibilities
• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
• Provide personalized service and strive to establish close rapport with Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Explain and upsell programs (with the relevant terms and conditions) to potential Paiza players.
• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.
Job Requirements
Education & Certification
• Diploma in hospitality or related field preferred
Experience
• Prior experience in Sales or Customer Service role preferred.
Other Prerequisites
• Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)