With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A F&B Executive with Conrad Hotels and Resorts will actively guide the outlet team by providing assistance and supervision to the Outlet Manager to ensure an efficient, organized and smooth running of the floor operations where guests will receive an excellent Guest and Member experience.
What will I be doing?
As a F&B Executive, you will direct and coordinate the floor operations and provide assistance to the team, to ensure all hotel service standards are met and implemented consistently, leading to excellent guest experience. Specifically, the F&B Executive will perform the following tasks to the highest standards:
- Work with a team of F&B Servers and Casual workers to provide a consistent and efficient delivery of excellent service to all guests
- Provide and maintain a high guest service focus, being proactive in a timely manner towards their needs and request through full implementation of standards, attention to details and personal attention
- Create a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and the team
- Contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel
- Provide appropriate guidance, coaching and support, and to check the team members performance
- Ensure proper cashiering procedures are being performed
- Make recommendations on menu items and up-sell with latest departmental incentives
- Gets feedback from customer on an on-going basis, and suggest corrective actions to the Outlet Manager
- Handle queries and complaints in a timely, efficient and diplomatic manner
- Responsible in managing and providing general recommendations equipment (F&B and linen) and beverage inventories
- To be aware of the financial objectives of the outlet, follow up and work towards their achievement
- To be aware of operating equipment costs and to keep breakage at an absolute minimum
- Fully understand the operation of the section, correct procedures and duties of subordinates
- Conduct pre-shift trainings and briefings
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Assist other departments wherever necessary and maintain good working relationships - Carry out any other duties as and when required by the superiors
- Able to work in all areas of the respective outlets / restaurants of Food and Beverage
What are we looking for?
A F&B Executive serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Possess prior Food & Beverage experience
- Good communication skills
- Flexible and responds quickly and positively to changing requirements
- Possess strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
- Knowledge of Food Hygiene Regulations
- Able to work on rotation
- Able to mobiles to other department within Food & Beverages Division.
- Performs other duties and responsibilities as assigned or required by the management
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
