You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities focusing primarily  in Indonesia.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 18 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Our Account Management teams are an integral part of We Are Social, the first level of Account & Client Management within our structure. We look to you to support your team in delivering our core service areas in Consultancy, Strategy and Engagement.

Your role is focused on a day-to-day delivery. Your team leaders will help you manage your tasks and priorities, although we do expect you to take responsibilities here too. You need to be conducting business in an effective manner with attention to detail and accuracy in all communications either internal or external.

We do expect you to keep abreast of the industry and consume a wide variety of social media looking for emerging trends and best practices, educating not only your own team but also the wider team here at We Are Social.

Your key responsibilities will include:

• Liaison between key stakeholders both internally and externally
• Monthly content planning and writing content briefs with local team for We Are Social’s Instagram page
• Posting of relevant quarterly global reports
• Understand the overall client business objectives and develop strategies as needed
• Assist the Account Manager and Account Director on day-to-day delivery of output
• Work with the wider team to ensure all content created is of the highest standards
• Attend briefings/meetings both internal, externally and prepare minutes
• Prepare and manage briefs and timelines as needed
• Respond promptly to clients’ concerns, feedback and request while ensuring regular updates on the statuses of each project/campaign
• Be meticulous and organised in content reviews and job filings

What are we looking for?

• Has experience working in an agency
• Ability to perform under stress to meet deadlines while still maintaining a high standard of output
• Understands basic agency processes while knowing the operational function of each department
• Attention to detail and organisation skills is a must
• Comfortable with writing, proofing and public speaking
• Skilled in MS office – PowerPoint, Word and Excel

Job Description:

Spare Parts

· To deliver spare parts service to internal and external customers within the Service level agreement (SLA)

· To monitor processes & procedures for service parts operations such as advanced / standard replacement, repair & return, analysis and return process

· To monitor and make sure all the loaned parts to customers and engineers were return according to procedure

· Involve in customs, freight matters e.g. freight bill negotiation / verification, reviewing freight rate and shipping company for all the international inbound / outbound shipment

· To monitor and manage the performance of outsources / non outsourced service logistics operations to ensure service is delivered within KPI

· Guarantee service parts stock data accurate, reduce the company assets safety risk and standardize the service parts management operations

· Achieve KPI set by Management e.g. On time service delivery, Inventory Turnover Rate and maintain spare part stock accuracy.

· Monthly reporting e.g. inventory, borrowing, repair & return, analysis reports

Quality & Operation

· To audit quality of safety security domain and improve network change quality

· Communicate and audit engineers to ensure engineers comply with the network change process and KCP as well as D&S Cyber Security Management Requirements

Job Requirement:

· Diploma or bachelor degree in warehouse / inventory management for spare part position

· Min. 1 year relevant experience in warehouse / inventory management is preferred

· Excellent organisational skills

· Good interpersonal and communication skills, able to interact with internal / external customers

· Need to be able to travel within Singapore to different offices / warehouse

· Good command of English and Chinese is required to be able to communicate with various speaking business associates

· To be able to work independently and make skillful decisions