• Handle partial or full sets of accounts, ensuring timely and accurate month-end closing processes.
• Manage daily financial and accounting operations, including accounts receivable, accounts payable, and other related tasks.
• Record, monitor, and maintain transactions, accruals, prepayments, and finance-related expenses.
• Perform bank reconciliations and prepare quarterly GST filings.
• Prepare detailed schedules and reports for annual audits and tax submissions.
• Ensure compliance with established financial policies, procedures, and regulatory standards.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

About JETBAY:

JETBAY is a world-class premium charter digital platform based in Asia, specialising in private, business, pet, cargo, medical, and group charter flight services across six continents. Our core strengths are digital innovation and exceptional service quality, providing business jet operators with higher operational efficiencies and capacity allocation while ensuring clients receive fast, efficient, and cost-effective charter services.

Position Overview:

We are seeking a creative, bubbly and enthusiastic Marketing Executive/Senior Marketing Executive to join our growing team. This role is ideal for someone passionate about digital marketing, content creation, and brand management. The successful candidate will play a key part in supporting JETBAY’s marketing strategies, focusing on SEO, content development, paid advertising, and performance monitoring. Guidance will be provided, making this a great opportunity for individuals eager to learn and grow. As a perk, the role may also involve travelling overseas for shoots.

Key Responsibilities:

1. SEO & Website Management:

• Optimise website content and structure to improve search engine rankings, drive organic traffic, and enhance the overall user experience.

• Collaborate with web developers to update and maintain the website, ensuring it reflects the latest marketing campaigns and business objectives.

• Monitor SEO performance metrics and implement strategies to enhance visibility and ranking.

2. Content Creation & Copywriting:

• Develop engaging and high-quality content, including articles, blog posts, social media updates, and marketing materials, to promote JETBAY’s brand and services.

• Assist the content team during photoshoots or video shoots, ensuring all visual content aligns with the brand’s standards and marketing objectives.

• Write compelling and persuasive copy for marketing campaigns, websites, and promotional materials.

3. Support for Paid Advertising:

• Assist in the planning, execution, and optimisation of paid advertising campaigns across various digital platforms such as SEM, Meta, LinkedIn, YouTube, TikTok, Line, and WeChat.

• Provide input on ad copy, creative content, and targeting strategies to support paid campaigns.

• Monitor campaign performance, analyse results, and suggest optimisations to achieve the best ROI.

4. Performance Monitoring & Reporting:

• Track and analyse the performance of marketing campaigns and social media initiatives, providing insights and recommendations for improvement.

• Assist in managing the marketing budget and ensure efficient use of resources to achieve the best results.

Secondary Roles:

5. Brand Management & Organic Social Media:

• Support the maintenance and enhancement of JETBAY’s brand identity across all communication channels.

• Assist in the creation and sharing of organic content on JETBAY’s social media platforms, such as Instagram, LinkedIn, Facebook, YouTube, and TikTok.

• Engage with social media audiences to promote brand activities and campaigns.

6. Partnerships & Collaboration:

• Help develop and nurture partnerships to expand JETBAY’s reach, including collaborations with influencers, brands, and industry stakeholders.

• Work closely with internal teams, including sales and product teams, to align marketing efforts with broader business goals.

Key Requirements:

• Diploma in Marketing, Communications, Business, or a related field.

• No prior experience required, but a strong interest in the aviation or travel industry is a plus.

• Understanding of basic digital marketing principles, SEO, and content creation.

• Excellent communication, writing, and presentation skills.

• Eye for detail, creativity, and a passion for developing engaging marketing content.

• Comfortable appearing on camera for social media and promotional content.

• Bubbly and cheerful personality, with the ability to bring energy and enthusiasm to brand interactions.

• Team player with a collaborative approach to tasks and projects.

Desirable Skills:

• Basic knowledge of graphic design to assist with creating visual content for marketing campaigns.

Why JETBAY?

• Opportunity to be part of a fast-growing and innovative company in the private aviation industry.

• Work in a dynamic and collaborative environment that values creativity, service excellence, and integrity.

• Competitive salary package with opportunities for career growth and development.

• Perks include the possibility of overseas travel for photoshoots and promotional events.

How to Apply:

Interested candidates are also invited to submit their CV and cover letter to [email protected] with the subject line “Application for Marketing Executive/Senior Marketing Executive.

ABOUT RYSENSE LTD

RySense is a research organisation where the primary areas of interest include social trends and public opinion. Using robust approaches, we seek to generate reliable insights about the Singapore landscape which reflect both subtle nuances and macro perspectives. You can refer to RySense’s corporate website (www.RySense.sg) to discover more about us – and to find out how you can be part of this exciting journey!

JOB SUMMARY

We’re looking for candidates with strong quantitative background, and ability to think out of the box. You will work to develop new methods of data collection using various software including Python, and other data related tools. At the same time, you will be involved in scripting, sampling and data processing of research studies assigned to you at intervals.

KEY RESPONSIBILITIES

You will be part of a bigger team involved in the following:

• Design and manage data tools
• Development of new data collection methods
• Improve existing design of survey interfaces
• Scripting of survey questionnaires with logic implementation
• Studying of surveying software and development of new scripts
• Processing of research data using software with syntaxes and codes
• Design quantitative sampling based on client requirements
• Monitor quantitative fieldwork and adhering to project schedules/ deadlines
• Perform coding of open-ended (free text response) answers where required
• Quality check and audit survey implementation to ensure accuracy of results
• Create highly actionable and digestible reports in PowerPoint

REQUIREMENTS

• Bachelor’s degree in Mathematics, Engineering, Business, Science, Computing, or any numerical fields (Fresh Graduates are welcome to apply)
• Strong appetite for learning new data tools
• Openness to change and innovation
• Familiarity with Python desired
• Basic competency in SPSS, R, data visualization tools preferred
• Knowledge in any survey software an added advantage
• Able to work with ambiguity and perform under pressure
• High levels of precision at work

If you would like the opportunity to work as part of us, please email your resume to us at [email protected].

We regret that only shortlisted candidates will be notified.

• Position : Senior Accounts Executive (Maternity Cover - 5 Months)
• Location : Kallang
• Working hours : Monday - Friday (Office Hours)
• Salary (commensurate with experience) : Up to $4500
• Duration : 5 Months Contract
• Industry : Electronic Parts Supplier

Main Responsibilities:

• Full set of accounts & reporting, ensure accurate and timely financial reporting to Bulten in compliance with corporate standards
• Oversee Inventory processes, including OBS and valuation
• Monitor and analyze KPI, including negative & low GP Margins
• Prepare Audit schedules and coordinate the preparation and submission of tax schedules to ensure compliance with regulatory requirements
• Perform monthly bank reconciliations and resolve any discrepancies promptly
• Prepare and maintain detailed balance sheet schedules to support audits and financial reviews.

Requirements:

• Minimum Diploma Holder
• Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Responsibilities:

• Ensure a smooth and efficient sales administration process flow and coordination to maximize customer satisfaction.
• Assist Account Managers in preparing detailed and accurate sales quotations in response to customer inquiries, with timely follow-up.
• Respond promptly to customer requests for quotes and product information, whether for new purchases or renewals of licenses/maintenance agreements.
• Verify pricing before submitting to the Purchasing department to process purchase orders.
• Process confirmed sales orders efficiently.
• Address customer delivery inquiries and collaborate with the Operations team to coordinate logistics.
• Escalate any maintenance or support issues reported by customers to the Operations team.
• Collaborate closely with Account Managers to achieve sales performance targets.
• Maintain accurate documentation of all relevant data.
• Assist Account Managers with tender requirements by coordinating with Suppliers and the Technical Solution team.
• Monitor and follow up on the progress of tenders and provide updates.
• Build strong relationships with customers to identify additional sales opportunities beyond the initially requested products, helping to drive revenue growth.
• Perform additional administrative tasks as needed or as assigned by the company.

Requirements:

• Diploma in Supply Chain/Logistics or preferably in Information Technology or IT System Integrator industry.
• At least 2 years of working experience in a similar industry.
• Proficient in using MS Office Applications.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Highlights

✅ 5 days

✅ Entry Level

✅ Career Growth

✅ Good Benefits

Job Description

• Identify and target potential corporate clients for B2B marketing opportunities.
• Develop and implement strategic business development plans.
• Build and maintain strong relationships with corporate clients.
• Prepare and deliver persuasive sales presentations and proposals.
• Collaborate with marketing teams to create and execute campaigns.
• Negotiate contracts and close deals with clients.

Requirements

• Possess at least Diploma/ Degree and relevant field
• 1-2 years of relevant work experience.
• Entry Level welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Cheng Yin (Gina) (R22104523)

5 days including weekend.

• Perform daily manufacturing and job scheduling activities.
• Manage manpower planning and supervise coordination and scheduling processes.
• Ensure adherence to discipline and established standard operating procedures within the Operations Department.
• Implement and sustain 5S practices to boost productivity.
• Supervise distribution and warehouse management processes.
• Work closely with different departments to resolve issues and accommodate changes in project requirements, products, or delivery schedules.
• Undertake other tasks as assigned.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Operations Executive to join their Warehouse Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Optimize warehouse and administrative processes for efficiency.
• Identify and address improvement opportunities with staff and leaders.
• Drive projects to reduce waste, enhance productivity, and ensure sustainability.
• Implement digital tools to streamline workflows and improve the work environment.
• Present proposals to customers and coordinate implementation with stakeholders.
• Achieve annual targets for cost savings, sustainability, and customer improvement goals.

Requirements:

• Min Degree in Supply Chain or related study
• Min 3 years of warehouse operations, with exposure in process improvement projects
• Experience in automation tools such as powerbi, Python or power automate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Scope:

• Handle full set of accounts including accounts payable, receivable, general ledger, etc.
• Reconciliation of Balance sheet accounts including creditors, intercompany, fixed assets and banks
• Consolidation of management accounts and financial reports
• Prepares quarterly GST submission and other statutory returns
• Cash flow and other financial forecast

Job Requirement:

• Min Diploma/Degree in Accountancy or any other equivalent certifications
• Able to start work immediately or within a short notice
• Able to use SAP would be an added advantage

Interested candidates do send in your resume to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

(EAST REGION) - Kallang Pudding road (Mattar Mrt DT25)

Responsibilities:

• Project cost control for Work in Progress (WIP)

• Maintain financial records and ensure accuracy of data and information

• Prepare full set of financial statements including balance sheets, income statements, and cash flow statements

• Oversee all accounting operations, including accounts payable, accounts receivable, general ledger, project accounting and inventory accounting.

• Ensuring all supporting schedules are accurately maintained and documented

• Ensure compliance with accounting regulations and standards

• In charge and oversee for GST filing and other statutory filings

• Help to develop and maintain accounting policies and procedures where necessary

• Liaise with external auditor, tax agent and authorities

• Handle other regional office accounts

• Handle other ad-hoc financial and accounting tasks as and when required

Requirements:

• Diploma / Bachelor's degree in Accounting, ACCA or equivalent

• Project cost control for Work in Progress (WIP)

• Strong analytical and problem-solving skills

• Excellent attention to detail and accuracy

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

* Location: Bedok

* 5days work

* MNC company

* Basic + AWS + VB

Job discription:

• Achieve sales objectives within product range or assigned districts.
• Pursue sales leads, conclude orders, and initiate internal sales process and logistics.
• Provide technical solutions to Consultants prior to tender calling
• Understanding of local Codes for Vertical Transportation System
• Attend tender interviews
• For secured contracts, to attend project meetings as & when required
• Handle variation orders
• Money collection
• Visits to customers

Requirement:

Diploma / Degree in any fields.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Accounts Payable Assistant/Executive to assist their Finance & Account team for the next phase of their business. They are located in West.

Duties of Accounts Payable Assistant/Executive:

• Manage invoice matching, ensuring accuracy and necessary documentation before posting to the accounting system.
• File and scan documents to the document management system.
• Conduct monthly vendor reconciliations.
• Coordinate with vendors to resolve billing discrepancies.
• Prepare payments and submit promptly to supervisor.
• Handle additional assignments as required.

Requirements:

• Minimum 1 year experience
• Relevant accounting qualification.
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Executive Assistant, in hopes of developing the current high performing Secretary team. They are located in the Central area – easily accessible.

Duties of Executive Assistant:

• Manage Directors’ schedules efficiently.
• Draft various documents and maintain quality standards.
• Coordinate meetings and disseminate communications promptly.
• Plan business events involving internal and external stakeholders.
• Handle confidential strategic projects for Senior Management.
• Lead cross-divisional team projects with effective communication.
• Assist in onboarding top executives and new joiners.
• Arrange travel logistics and handle expense reporting.
• Coordinate with drivers and manage vehicle maintenance for executive transportation.

Requirements:

• Min Diploma holder in any discipline
• Min 5 years of secretarial experience to Senior Management
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Oversee and track vessel port calls.
• Review and confirm port cost estimates.
• Find and negotiate opportunities for cost savings.
• Monitor vessel operations during port calls.
• Create reports and manage other assigned tasks.

Requirements:

• Diploma and above
• At least 2 years Marine /Freight forwarding experience in Energy/Oil &Gas industry.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Position : Shipping/Logistics Executive (EXIM Trade Documentation)
• Location : High Street Centre (Walkable from Cityhall/Clarke Quay)
• Working hours : Monday - Friday 9:00 AM – 6:00 PM
• Salary (commensurate with experience) : Up to $4000 + AWS + Performance Bonus + 14 Days Annual Leave
• Duration : Permanent
• Industry : Distributor & Trader for Petrochemicals

Main Responsibilities:

• Documentation Management: Prepare and manage all export and import documentation (EXIM trade documentation) for smooth and timely shipping and compliance.
• Reporting: Submit daily and weekly reports to the Operations Manager, including management information systems (MIS) updates.
• Shipment Coordination: Coordinate with overseas suppliers and shipping lines for shipment tracking, ensuring timely communication and updates to clients.
• Supplier Sourcing: Reach out to international suppliers (China, Taiwan, Korea, Europe, etc.) for product sourcing while maintaining a professional and cordial relationship.
• Customer Payment Collection: Follow up with customers over the phone for payment collections and maintain accurate records of interactions.
• Administrative Support: Assist in general administrative tasks as needed and support the team in various operational activities.
• Other ad-hoc activities assigned

Requirements:

• Diploma or higher in Science, Pharmacy, Business Management, or Marketing.
• Minimum 1 year of experience as an Administration Assistant, Operations Executive, or Logistics Coordinator.
• Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Working Hours: Mon-Fri: 9am-6pm

Duties and responsibilities:

• Ensure that all transactions are well documented

• Responsible for the full spectrum of Accounts Receivable.

• Ensure accurate and timely processing of Goods Return Note.

• Coordinate local cheque bank-in and daily update of incoming funds to the NAV system. To ensure timely updating of customer accounts.

• Monitor and follow-up with customers on overdue account and arrange for debts collection.

• Reconcile Customer Collection with Bank Ledger.

• Responsible on monitoring monthly /weekly Debtors aging.

• Mailing of Statement of Accounts to customers and respond to their inquiries.

• Prepare Accounts Receivable monthly cash flow forecast.

• Preparation of Journal entries for accruals & other adjustment.

• Preparation of monthly and year-end Balance Sheet schedules.

• Liaising with internal and external auditors.

• Looking into strengthening current and process improvement

• Undertake ad hoc duties as assigned.

Requirement:

• Diploma/Degree in Accounting

• At least 3 years of experience in accounting & finance.

• Mathematical and analytical ability

• Proven ability to work cross-functionally

• Work independently with minimal guidance required, i.e., good time management,

planning/organization and decision-making skills.

• With a high degree of accuracy and efficiency

• Proficiency in Excel and other Microsoft office applications

• A team player who possesses good communication skills.

• Singaporean / PR Only

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R: 62MDT3V1

Our client is a premium merchandise solutions provider focused on point-of-sale materials and equipment. They are specialize in customized OEM premiums , corporate gifts, procurement web portal, and point-of-sale merchandise for major multinational companies.

• Prepare quotations, sales orders, and purchase orders; maintain sales systems; assist with customer service and correspondence (calls, emails, letters, etc.).
• Support the Procurement Team to get the best pricing and terms, and coordinate with internal and external teams to align on project goals and deadlines.
• Monitor project progress, address issues, and ensure timely delivery (including DDP/Sample) to customers, track orders from initiation to fulfilment.
• Support the design team, monitor artwork progress, and ensure correct processing of local and international orders.

Requirements:

• Diploma and above
• At least 2 years of Sales Admin experience.
• Proficient in Microsoft Excel

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

PRIMARY OBJECTIVE

• Perform the daily BAU operations, i.e. loan disbursements, repayments, fee collections, prepayments, rollovers and redemptions, monitoring and sweeping of funds from special-purpose accounts, e.g. DSRA, Operating accounts for loan repayments and monitoring of scheduled repayments for bilateral and syndication deals.
• Perform GL reconciliation & ensure outages are resolved within stipulated turnaround time.
• Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses.
• Support the department’s effort to improve productivity, efficiency and lower costs via continuous process improvements.
• Maintain good business relationships/partnerships with key stakeholders, aligning actions to customer needs.

KEY RESPONSIBILITIES

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated timeline.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals, i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation/STP

• Participate in process digitalization or automation initiatives.

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency/Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Coordinator/Risk Coordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mindset of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Location: Raffles Place
• Support marketing team in creating and executing marketing plans, including content creation, distribution, and optimization to engage target audiences
• Collaborate with internal teams to develop engaging content for various channels
• Manage content partnerships and agency relationships
• Conduct research on industry trends, competition, and subject matter to identify content and engagement opportunities
• Understand content and social media marketing to achieve business goals
• Gain knowledge of the banking awards landscape, including pitching and B2B pitchbook development
• Serve as the brand stewardship and creative excellence expert
• Plan and execute customer engagement events, both virtual and physical, internally and externally

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)