-Familiar with usage of commonly-used QC testing / measuring instrument

-Organised, methodical, meticulous, pro-active

-Visual Inspection

-Able to follow through with colleagues and vendors in a firm manner to ensure quality requirements are upheld and faults rectified

-Responsible, team player, able to communicate and integrate

-Adhoc duties may be assigned

-Perform product inspections, in-process inspections, and Final inspections prior to delivery

-Prepare QC reports

-Communicate in-house and with vendors and products faults, and follow up to ensure rectification

-Familiar with usage of commonly-used QC testing / measuring instrument

-Organised, methodical, meticulous, pro-active

-Visual Inspection

-Able to follow through with colleagues and vendors in a firm manner to ensure quality requirements are upheld and faults rectified

-Responsible, team player, able to communicate and integrate

-Adhoc duties may be assigned

-Perform product inspections, in-process inspections, and Final inspections prior to delivery

-Prepare QC reports

-Communicate in-house and with vendors and products faults, and follow up to ensure rectification

AMC Founded in 2006, licensed by the Singapore Police Force, Police Licensing and Regulatory Department. offers custom security solutions suited to your demands. We work towards meeting the unique needs of every client, be it an enhancement to your current security set up or a complete overhaul that includes:

• Virtual patrolling

• Facial recognition access control

• Remote vehicular access control

• License plate recognition technology

• Visitor Management System

Responsibilities:

• Plan, develop and execute test plans and test cases for desktop and web-based applications.
• Perform manual and automated testing using tools like Selenium, Bash scripting and Python.
• Identify, document, and track bugs using bug tracking tools such as JIRA
• Collaborate with developers, product managers, and other stakeholders to ensure high-quality software releases.
• Conduct performance testing using tools like JMeter.
• Perform API testing using tools like Postman.
• Create and maintain test automation frameworks and scripts.

Requirements:

• Previous leadership experience in planning and proposing QA test activities to stakeholders.
• Proficiency in Python scripting, bash scripting and C++ would be beneficial.
• Strong understanding of manual testing methodologies and processes.
• Experience with automation testing tools (e.g., Selenium).
• Familiarity with version control systems (e.g., Git, SVN).
• Knowledge of Windows and Linux environments.
• Excellent analytical thinking and attention to detail.
• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve issues efficiently.
• Experience working in agile teams.
• Familiar with test methodologies, including functional and non-functional testing, regression testing, smoke testing, sanity testing, end-to-end testing, integration testing, and installation testing

• Well Established Medical Devices Manufacturing Company
• Basic $2200 - $3000 + OT + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working hours: 12 Hours Shift

Job Responsibilities:

• Carry out inspection of incoming materials and finished products according to operational instructions to ensure that materials or products meet the requirements
• Ensure product identification is correct and stored in the correct location, maintenance of inspection equipment and daily monitoring of production environment
• Statistics on the quality status of incoming materials and processes and the quality of shipped products
• Report abnormalities to superior in timely manner and inform relevant departments and track the improvement status of non-conformities
• Assist in customer complaint analysis and take corresponding improvement measures
• Ensure records comply with good writing practice GDP requirements
• Assist the superior to complete other tasks

Job Requirements:

• At least 1 year of quality management experience and basic computer software
• Blueprint reading capabilities, and ability to use measuring devices like gauges, meters, calipers

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

1. Maintain, monitor the implementation & update of relevant audit programs
2. Provide technical advice & support various departments
3. Conduct compliance inspections in production floor & warehouse, identifying key areas for improvements and advice corrective actions
4. Perform QA inspections for incoming/outgoing cargoes based on compliance requirements
5. Coordinate with suppliers to resolve non-conformances
6. Provide in-house training on compliance etc for various departments

Job Requirement

• Diploma in Food Science/Food Technology or related disciplines
• Strong knowledge in food safety, well verse in GMP/GWP
• Strong analytical & problem solving skills
• Excellent interpersonal & communication skills

Job Opportunity: Contract Quality Assurance Specialist

Company: Pharma MNC

Location: West Singapore

Working Hours: Monday to Friday, office hours

Salary: Up to $6,000/month

Duration: 3 months contact

Role Overview

As a Specialist 2 in Quality Assurance, you will support daily QA activities within a multi-product, cGxP contract manufacturing facility. This role requires a strong understanding of cGxPs and manufacturing compliance, coupled with the ability to operate independently on routine assignments.

Key Responsibilities

General QA Support:

Execute day-to-day QA activities per approved SOPs and policies.

Revise, review, and approve SOPs, protocols, reports, and records.

Make real-time decisions on floor process events, ensuring alignment with defined SOPs and policies.

Collaborate with individuals or teams to meet objectives.

Perform other tasks assigned by the supervisor.

Quality Systems:

Assist with deviation investigations, change controls, and CAPA implementation.

Validation and Technical Compliance:

Provide QA oversight for QC/DS lab services, engineering, and validation areas.

Review and approve validation protocols and reports.

Participate in deviation investigations and CAPA implementation using Root Cause Analysis tools.

Manage quality change requests related to lab services, engineering, and validation.

Coordinate with cross-functional teams to ensure effective communication and timely updates.

Additional Responsibilities:

Participate in cross-functional walkdowns, providing quality feedback.

Lead and coordinate projects to ensure deliverables are met effectively.

Develop expertise to serve as a Qualified Trainer in specific areas.

Serve as an SME (Subject Matter Expert) or provide QA oversight during audits.

How to Apply: Send your resume to:

Software Quality Engineer Job Description
We are seeking a highly skilled and motivated Senior Software Quality Assurance Engineer to join our dynamic tech team. In this role, you will be instrumental in ensuring the quality and reliability of our platform, working closely with cross-functional teams to implement robust testing strategies and drive continuous improvement in our development processes.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive QA strategies that cover all aspects of the software development lifecycle.
• Design, maintain, and execute test plans, test cases, and test scripts for both manual and automated testing.

Automation and Tooling:

• Lead the development of automated testing frameworks using Cypress/Playwright for end-to-end testing.
• Implement performance and load testing using tools like Gatling, K6, and Autocannon to ensure platform scalability.

Quality Assurance:

• Conduct contract testing with Pact.js to validate interactions between microservices.
• Perform thorough regression testing when bugs are resolved and new features are implemented.
• Collaborate with developers to ensure code quality and adherence to best practices.
• Maintain the E2E pipeline and promptly address any issues to prevent blocking or delays.

Cross-Functional Collaboration:

• Work closely with product managers, developers, and DevOps engineers to understand requirements and deliver high-quality software.
• Participate in agile ceremonies, providing QA insights and contributing to sprint planning.
• Collaborate with other QEs and team members to prepare the weekly deployment and lead the deployment activities.

Issue Resolution and Reporting:

• Identify, document, and track software defects using industry-standard tools.
• Conduct root cause analysis for critical issues and implement corrective actions.
• Provide regular reports on QA activities, test results, and quality metrics.

Mentorship and Leadership:

• Mentor junior QA engineers, fostering a culture of quality and continuous improvement.
• Stay updated with emerging QA technologies and methodologies, introducing relevant innovations to the team.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis).
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a fast-paced, agile environment.
• Leadership qualities with the ability to mentor and guide team members.

The Healthcare Quality Assurance (QA) Associate Manager communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. He/She reviews global standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics, and oversees the maintenance of the quality management system. This position participates in internal, client, and agency audits, and follows up on audit outcomes. He/She maintains knowledge of healthcare quality and regulatory requirements and assesses and addresses risks associated with changes as well as transporting healthcare products. This position oversees multiple facilities and supervises specialists.

Responsibilities

Interfaces with Internal Groups, Clients, and Agencies

• Consults with internal groups (e.g., Operations, Building and System Engineering, Business Development, IT, etc.) and investigates and resolves healthcare issues to ensure compliance with rules and regulations.
• Assists with internal groups (e.g. Business Development, Solutions and Implementation, Operations, IT, etc.) to review new business opportunities to advise on certification and licensing requirements to be in compliance with ever changing local regulations and global SOP.
• Reviews policies, procedures, and regulations with clients to determine specialized requirements and ensure compliance.
• Interfaces with client QA departments and attends sales presentations and business reviews to support the coordination of client activities.
• Participates in regulatory agency interactions to interpret rules and regulations.
• Assists in agency follow-ups after inspections and discovery of internal issues to meet respective agency requirements.
• Follows up with clients after audits to identify issues and mutually acceptable solutions.

Maintains Quality Documents and Procedures

• Writes and revises global standard operating procedures (SOPs) and performs random process adherence audits to ensure adherence to global and client specific processes.
• Establish and maintain postponement activities (e.g. kitting, labelling, bundling, repackaging etc)
• Assists in coordinating document and data control (e.g., numbering, version control, controlled copies, etc.) to ensure documentation and data meet quality standards and are orderly maintained.
• Establishes and maintains quality policies and programs to ensure proper document and data control methods are utilized.
• Assists in interfacing with Corporate Compliance and evaluates procedures across locations to ensure no overlaps and gaps in procedures and guidelines and consistency in content and implementation exist.
• Suggests quality improvements to SOPs, operational/department procedures, and client work instructions to ensure quality standards are maintained.
• Reviews and approves client specific work instructions to ensure consistency and compliance with applicable regulations and UPS quality standards.
• Provides recommendations for changes to work instructions as necessary to accurately reflect regulations and UPS quality standards.

Supervises And Develops Others

• Determines employees’ training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Manages and Executes Quality System Training Program

• Identifies any necessary and applicable Quality System requirements to ensure appropriate training content.
• Performs necessary Good Manufacturing Practices (GMP)/Good Distribution Practices (GDP) and SOP training to ensure appropriate level of compliance is maintained in the operations/department.
• Identifies and approves all qualified trainers to ensure training quality.
• Assists in the development and maintenance of all necessary training material to ensure quality and accuracy of content.
• Oversees the tracking and reporting of required employee training for the facility/department to ensure compliance.

Conducts and Oversees Internal and External Audit Programs

• Participates in information gathering and scheduling and prepares and distributes reports to prepare for internal and client audits.
• Performs internal audits, interacts with internal auditees, and records information and observations to track and trend audit findings, take corrective and preventative action, and maintain proof of audits and documentation.
• Hosts and responds to Corporate Compliance and agency audits to identify and conduct follow-up activities.

Requirements:

• Possess a Degree in Science or Life Sciences related
• Need to be a license Pharmacist and willing to be a license holder for SG Healthcare facilities
• Brings along at least 5 years of work experience in pharmaceutical/medical device logistics related field
• Good interpersonal skills with the attributes of a team player and a keen eye for details
• Ability to collaborate and work effectively with a variety of stakeholders
• Able to travel occasionally to APAC countries
• This position is based in the West (1 Gul Circle).

Job Responsibilities

• To improve, implement and maintain factory-wide QA/QC documentation and programmes in compliance with the company’s GMP SOP to ensure materials, components, finished products and reporting are conform to customers’ requirements and industry standards

• To assist HOD in coordinating and implementing QA/QC daily activities, and ensure that the quality of products conformed to product specifications and customers’ requirements.

• Implement Strict QC SOPs, ensure all packer at production floor are adequately trained and competent to execute their responsibilities effectively in their respective work areas

• To perform bulk inspection on incoming products and review on the product certificate of analysis based on the registered specification.

• To plan production schedule, procedures, work instruction for overall quality control and coordinate on effective implementation for such plans, procedures or instructions.

• To conduct QC of product quality parameters daily with scheduled and random spot-checks, approve product release, sampling instructions, specification, test methods, and other quality control procedures

• To identify, propose and source consumables, equipment and machines related to Packing Plant and Quality Assurance.

• Maintain accurate records, organize and maintain the filing system for all company documents, ensuring easy retrieval when needed, ensure that all documents are current, properly formatted, and accessible to relevant personnel

• Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

• To liaise with third parties on matters related to the company’s GMP production facilities, machineries maintenance, certifications renewal, audits, customer feedback and product complaints. The third parties shall include certification body, customers, suppliers, sub-contractors and authorities.

• Assist in various production support functions as required by management from time to time.

Job Requirement

• Candidate must possess at least a Bachelor’s Degree in Quality Assurance, Biotechnology, Food Technology, Science, Business or related discipline

• At least 2 years of working experience with knowledge in QA/QC, familiar with standards and practices such as Good Manufacturing Practices (GMP) and any other Quality Management certifications

• Strong organizational and planning skills, independent and collaborate effectively with cross-functional teams in meeting deadlines

• Good communication and interpersonal skills, dynamic team player and

• Proactive and reliable in identifying issues in documentation processes, production processes and propose effective corrective action and solutions

• Computer literate & proficient in Microsoft Office software

Job Description:

• Support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a multi-product, GxP contract manufacturing facility
• In depth awareness of entire process; identifying operational factors which influence the process
• A competent Reviewer and Approver of SOPs, protocols, reports or records
• Can trouble-shoot and able to weigh up all information and consideration in order to choose the optimum path to be taken
• Demonstrate ability to lead a small project and manage the deliverables effectively
• Develop good working relationships with internal & external customers
• Plan for future activities and coordinate with other departments to complete this
• Develop skills to be Qualified Trainer in area of expertise
• Any other tasks as and when assigned by supervisor

Job Requirements:

• Diploma/ Degree in Science or relevant courses

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Reporting to the Lead, Regulatory Affairs & Quality Assurance SEA, you will be responsible for supporting the development and administration of STERIS’s global regulatory policy positions across product lines of the STERIS businesses by preparing international regulatory submissions for STERIS (and its affiliates) product approvals and the works to meet Singapore and other Southeast Asia countries post-market surveillance requirements. You will also provide support for plans to achieve identified corporate regulatory policy objectives. You are keeping abreast of and providing regular reporting to key business leaders on key regulatory developments that impact customers, or STERIS’s business directly.

What You Will Do

• Identify regulatory and post-market requirements for new products or product enhancements early in the product development cycle. Collect regulatory and post-market requirements for Singapore and other key markets in Southeast Asia.
• Gather information to support regulatory submission and related compliance activities. Use this information to prepare regulatory submissions in a complete, thorough format to support STERIS product claims. Coordinate compulsory test in the region when there is the need.
• Review product revision requests to assure compliance with regulatory and post-market requirements. Assess new product launch requirements and provide the regulatory information according to the needs.
• Work with product teams to develop regulatory strategy based on regulatory and post-market requirements.
• Review and approve labelling and marketing literature, as needed.
• Support supervisor, management and other Regulatory Affairs staff with all regulatory and compliance matters.
• Work with direct supervisor and senior internal stakeholders to identify key initiatives, which may be affected by present or emerging policies. Develop and recommend government affairs policy positions to upper management.
• Support QA on the Recall and Adverse Event reporting in Singapore and other key markets in Southeast Asia, perform Recall and Adverse Event reporting.
• Archive and maintain all paper and electronic submission documents properly.
• Protect company confidential information by properly storing, retrieving, and disseminating such information only to those authorised.
• Apply for special access and/or other permits related to product/site, as needed.
• Support QA on local quality system processes, GDPMDS, internal and external audit.
• Support on NEA Packaging Reporting, SPF Hazardous License, as needed.
• Conduct monthly update meeting with all relevant stakeholders, actively participate in RA/QA team activities.
• Monitor proposed and newly implemented regulations, assess impact to STERIS; develop and implement regulatory strategies to comply with regulations and minimize any negative impact to STERIS Business.
• Provide proactive and strategic guidance regarding pending regulations / government legislative actions and changes in the regulatory environment to the business units. Develop strong relationships with government and industry as well as notified bodies to ensure clear and effective communications and sources of information impacting STERIS.

The Experience, Skills and Abilities Needed

• 3 - 5 years solid experience with good track record in SEA Regulatory Affairs professions.
• Well-versed in the standards and regulations of SEA markets.
• Experience in Medical Device registration.
• A self-starter and able to work independently with minimum supervision.
• Good organisational, time management, project management, and problem-solving skills.
• Excellent communication skills and a good team player.
• Able to work under time pressure to meet deadlines and flexible to work additional reasonable hours to join in conference calls as required.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Purpose:

Ensuring that the manufacturing and engineering processes adhere to quality standards and regulations.

• To monitor and control the production process, ensuring that any defects or deviations are detected and corrected early.
• To inspect the finished product to ensure it meets all quality specifications and standards.

Key Area of Responsibilities:

• Responsible for manufacturing quality assurance including in-process quality, semi-finished product quality, and outgoing product quality.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Drive incoming quality assurance process improvement in efficiency and effectiveness
• Owner of Non-Conformities and Error Management Systems. Collaborate with Headquarters for any system upgrade or changes
• Responsible for non-conforming materials disposition and Material Review Board (MRB)/ Corrective Action Board (CAB) and drive robust corrective and preventive actions
• Drive robust manufacturing system and process quality to meet internal and customer requirements and expectations
• Perform analysis on non-conforming quality incidents and internal errors and provide recommendations to meet internal and customer requirements and expectations
• Support Customer Quality to investigate customer product complaints
• Be responsible for manufacturing quality KPIs and reporting to senior management
• Lead a team of engineers to drive NPI and First Article quality requirements and system
• Provide leadership and consulting advice in quality matters
• Plan and lead manufacturing process audit to drive root cause analysis for outgoing inspection lapses.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

Qualification & Experiences:

• Bachelor in Engineering (Mechanical, Electrical, Electronics, Chemical) or Material Science.
• 5 years of experience in Quality Assurance function, at least 3 years as a quality leader with supervisory experience in the manufacturing environment.
• Strong knowledge and practice in 8D, SPC, MSA, FMEA, QFD, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations
• Strong in statistical knowledge and 6-sigma methodology. Certified Black Belt or Green Belt preferred.
• Strategic, creative and systemic thinking
• Excellent leadership and effective communicator with all levels of associates and management.

• Well Established Medical Devices Manufacturing Company
• Basic $2200 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working hours: 12 Hours Shift

Job Responsibilities:

• Carry out inspection of incoming materials and finished products according to operational instructions to ensure that materials or products meet the requirements
• Ensure product identification is correct and stored in the correct location, maintenance of inspection equipment and daily monitoring of production environment
• Statistics on the quality status of incoming materials and processes and the quality of shipped products
• Assist in customer complaint analysis and take corresponding improvement measures
• Ensure records comply with good writing practice GDP requirements
• Assist the superior to complete other tasks

Job Requirements:

• At least 1 year of quality management experience and basic computer software
• Blueprint reading capabilities, and ability to use measuring devices like gauges, meters, calipers

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is one of the leading medical manufacturers. Due to business needs, they are now recruiting a Quality Assurance Engineer to be part of their QA Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Quality Assurance Engineer:

• Maintain and update Quality Management System (QMS) procedures to ensure compliance.
• Verify process documentation, including work instructions, quality inspection plans, data sheets, and inspection reports.
• Lead and guide quality control inspectors to uphold compliance standards.
• Oversee in-process and final quality inspections, collaborating with internal teams to address manufacturing quality issues.
• Resolve process non-conformance issues promptly and effectively.
• Address customer complaints through containment actions, root cause analysis, and implementation of corrective and preventive measures.
• Manage documentation control systems and facilitate internal and external audits.
• Ensure timely completion of customer environmental surveys and related requests.
• Provide support for QA/QC activities, projects, and other ad hoc duties as needed.

Requirements:

• Diploma in related field
• Relevant experience in Medical Manufacturing Industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is one of the leading medical manufacturers. Due to business needs, they are now recruiting a Quality Assurance Engineer to be part of their QA Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Quality Assurance Engineer:

• Maintain and update Quality Management System (QMS) procedures to ensure compliance.
• Verify process documentation, including work instructions, quality inspection plans, data sheets, and inspection reports.
• Lead and guide quality control inspectors to uphold compliance standards.
• Oversee in-process and final quality inspections, collaborating with internal teams to address manufacturing quality issues.
• Resolve process non-conformance issues promptly and effectively.
• Address customer complaints through containment actions, root cause analysis, and implementation of corrective and preventive measures.
• Manage documentation control systems and facilitate internal and external audits.
• Ensure timely completion of customer environmental surveys and related requests.
• Provide support for QA/QC activities, projects, and other ad hoc duties as needed.

Requirements:

• Diploma in related field
• Relevant experience in Medical Manufacturing Industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is one of the leading medical manufacturers. Due to business needs, they are now recruiting a Quality Assurance Engineer to be part of their QA Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Quality Assurance Engineer:

• Maintain and update Quality Management System (QMS) procedures to ensure compliance.
• Verify process documentation, including work instructions, quality inspection plans, data sheets, and inspection reports.
• Lead and guide quality control inspectors to uphold compliance standards.
• Oversee in-process and final quality inspections, collaborating with internal teams to address manufacturing quality issues.
• Resolve process non-conformance issues promptly and effectively.
• Address customer complaints through containment actions, root cause analysis, and implementation of corrective and preventive measures.
• Manage documentation control systems and facilitate internal and external audits.
• Ensure timely completion of customer environmental surveys and related requests.
• Provide support for QA/QC activities, projects, and other ad hoc duties as needed.

Requirements:

• Diploma in related field
• Relevant experience in Medical Manufacturing Industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Regulatory Affairs and Quality Assurance Intern

We're seeking a detail-oriented and organized individual to support our Regulatory Affairs and Quality Assurance (RAQA) team.

We are looking for an intern who can begin in May/Jun 2025, and can commit for at least 4 months.

Key Responsibilities

- Maintain and update regulatory documentation and records for submissions

- Ensure regulatory databases are current and compliant with regulatory requirements

- Compile and maintain post-market vigilance documentation

- Assist in CAPA investigations for customer complaints, non-compliance, and audit findings

- Implement corrective actions as needed

- Maintain QMS documentation and records

- Provide support for ad-hoc tasks and projects

Ideal Candidate

- Open to uni undergrad students from all faculties

- Strong interest in regulatory affairs and quality assurance

- Ability to work in a detail-oriented and organized manner

If you're eager to learn and contribute to our RAQA team, we encourage you to apply!

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

RESPONSIBILITIES

• Define and implement QA strategies, test plans, and test cases for web applications.
• Lead and mentor a team of QA engineers, fostering collaboration with cross-functional teams.
• Oversee all testing phases, including functional, integration, regression, performance, and security.
• Implement automation frameworks and optimize testing tools for continuous testing.
• Manage defect tracking, root cause analysis, and resolution to ensure seamless delivery.
• Ensure compliance with security, accessibility, and regulatory standards for web platforms.

• Bachelor's degree in computer science or equivalent.
• Minimum 5 years' experience of working experience in software testing and 2 years in leadership role
• Proficiency with QA tools (e.g., Selenium, JIRA, Postman) and automation frameworks (e.g., Katalon Studio, pCloudy).
• Familiarity with Agile and Scrum methodologies, along with scripting or programming languages (e.g., Python, JavaScript).
• Experience with performance testing tools (e.g., JMeter, LoadRunner) and end-to-end QA for complex web applications.
• Strong leadership, problem-solving, and communication skills

Responsibilities

• Responsible for the quality management of machined products to ensure that product quality
• Ensuring that our internal management systems are well defined and relevant in meeting international standards and customer requirements.
• Lead and monitor the QMS incl. ISO9001 & ISO 14001 quality system certification and promote continuous improvement.
• Lead the quality team to implement quality inspection and control and manage non-conforming products.
• Participate in supplier evaluation and management to ensure the quality of raw materials and purchased parts.

Requirement

• Minimum Bachelor Degree in Mechanical or Industrial Engineering
• At least 7 years of quality management experience in the machining industry
• Proficient in using office software and mintab statistical analysis software, and possessing Six Sigma quality management knowledge and skills, e.g. SPC tools & 8D reports.
• Strong knowledge and experience in leading ISO9001 & ISO 14001 quality system certification.
• Proficiency in English and Chinese, with the ability to communicate effectively with stakeholders in China.

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

- 1 year renewable contract

- Up to 3,000 + PB

- Monday to Friday: 9am – 6.30pm

- Novena

Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 15 of closed sales calls per day for General Insurance Team.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
• Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
• Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Renewable Contract

Location:

• Novena

Working Hours:

• Monday – Friday (9.00am – 6.30pm)

Salary:

• Up to 3,000 + PB

Requirements:

• Good to have BCP and PGI Certificates.
• Preferably have quality assurance experience and insurance products knowledge.
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.
• Fast Learner and willing to learn on multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg